Ordering If something goes wrong with Buyee?

How strange! I've never had anything like that happen to me with Buyee before, but I've also not used it to make any doll purchases yet. I have had good experiences with their customer service, though, so fingers crossed they'll be able to get you a satisfactory conclusion. I wish you the best of luck getting everything sorted out.

 

I hope you get the head! I know with USA mercari, that if the seller doesn't provide proof of shipment within 3 days, the order gets cancelled. So if it took them more than 3 days to get their hands on the head, mercari might have auto cancelled the order.

 

@ShuriTigerH Yay, I'm glad you got your refund and an explanation! (Even if it's a slightly confusing one.) Good luck on getting that second head for real this time.

 

@ShuriTigerH Oh I did not know that you could see other people's messages on Mercari Japan. I am glad that it worked out in your favor though!

 

I bought a few things from Mercari and one seller still hasn't shipped a wig to the Buyee warehouse. This is annoying as it missed the boat for my airmail packaging up everything else. I've since bought another item so I'll start making up another shipment, but who knows if this wig will ever be dispatched.

Do Mercari sellers have a set number of days to send an item? Or is it possible they don't want to ship to Buyee's warehouse or something? I lived in China for a while and it was clear a few Taobao sellers wouldn't ship to foreigners.

 

@Xiongmao I don't know about Mercari Japan, but Mercari USA - the seller has to ship the item within 3 days of payment. If they don't, you get a refund and they might get dinged/penalized.

 

I've been using Buyee for a couple of years now and in a case like this I double check and do the following:

1) On the mercari sales page there is a button: More about items. Sometimes the seller explains there that you're buying a pre-order/made to order/imported item (often not made in Japan but China) and that it'll ship once they have it in their possession. This can take 1 week or several months which could explain the delay.

2) Check the mercari sales pages' item explanation. Here you will find the estimated shipping date. As far as I know the max is 4-7 days. Sometimes it takes a little bit longer but after 10-14 days it is likely that something isn't going as planned and then I always contact Buyee to explain the situation and ask if they can check with the seller for me.

3) Press the View on Mercari button below the item explanation. This will lead you to the original page on mercari.
Things to watch out for:
- The sales page has no "sold" notification. This could indicate that Buyee couldn't get the item or the seller is selling to several people at once.
! Sold on Buyee's page is not the same as sold on mercari. Once you buy it through Buyee they still need to buy it on mercari.
- Below information of products, you'll find the seller. Usually with a profile pic. Click on this to see if the seller has additional info on how they handle sales. Sometimes they state delays there or that they sell pre-order items/stuff from China. You can also check how many stars and good vs bad reviews they gathered here.
- Below information of products and the seller's info there is a comment section. I've seen comments in the past that indicated that what I wanted to buy went to someone else (comments between the seller and another buyer) or you can see Buyee introducing themselves as a proxy but being ghosted by the seller. It happens sadly. Sometimes when the seller is in contact with Buyee it turns out they won't deal with proxy services or don't want their items to be shipped overseas.

This is everything I could think of. Sorry for the long post but I hope it's helpful in some way and wishing you good luck to resolve the situation!

 

Thanks @Lamento . The seller has now shipped the wig to the warehouse. I'm now waiting on Yor Forger. I hope they haven't sold her to somebody else... I just have to be patient.

My other items arrived from Buyee today. There was a big hole punched in the side of the box but nothing fell out luckily. I didn't opt for extra packaging.

 

@Xiongmao That's great to hear! I'm crossing my fingers everything goes as planned with Yor Forger!

I've used the extra packaging service before in the past but I don't think it's really worth paying extra for when it comes to dolls and related items. Most sellers already pack items really well and Buyee puts those packaged items together in a box with some air filled cushions.
When I used the extra packaging service the difference was bubblewrap envelopes for photocards/flyers I bought instead of the usual green paper envelopes and they filled the extra space in the box with some kind of polyurethane foam instead of the air cushions (not inside the doll box). Might be good for expensive fragile china or glass though.

The post can be quite rough with packages. Sometimes my mail looks like they'd rather eat it than deliver it.