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Lost/Damaged How does Bhiner typically deal with trouble?

Jun 21, 2023

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    1. Technically nothing terrible has happened yet, as far as I know.
      But my tracking today tells me my package was damaged and has to be repackaged/fixed up. The package contains fairly intricate outfits with a few smaller accessories so I'm bracing for the possibility that things could be lost.
      Has anyone had to contact Bhiner for a problem like this (damage during shipping) and how did they handle it?
       
      #1 EagleVision1999, Jun 21, 2023
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    2. I had a similar issue. Bhiner was hard to get ahold of but once we got in contact, they were really apologetic and offered me a refund for any missing or damaged pieces of my order.
       
      #2 SaltedPretzel, Jun 21, 2023
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    3. I thought Chatra was being funny for me too, glad to know it's not just a me issue. I bought an outfit for Jonathan and it had a very damaged part and luckily once the store I bought it from realized it was their issue, they said they're sending a replacement.
       
      #3 Haven_Of_Dolls336, Jun 21, 2023
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