I ordered a basic Shade on Feb.16. I received the stock 'we received your order' email from them. I wasn't sure how to pay, so I went ahead and sent payment to the address listed on their site from Paypal. Since then I have heard nothing from them, and I've emailed them twice to ask if they received my Paypal. Everything I've read about them says they are reputable, good communicators, etc, but I have heard nothing! I am getting a little worried. Has anyone else heard from them recently? I'm going to go post an question on their Q&A board too...
Is there any chance that your email may be blocking responses from them? or that they may just have been busy from the recent holiday?
When I paid, I sent a Paypal and included my username for their site & my order number. I got like, three random auto-messages from them. Could be that your e-mail is blocking their address. (On the other hand, I get nothing from Luts at all).
Yup. I included my order # with my Paypal payment. I checked my trash folder, nothing there either... sigh. I do hope they were just closed over the New Year holidays, and will answer soon!
When I ordered from DollnDoll in Jan., I recieved an email after I placed my order, and another email when it shipped. I never received an email for my payment. The order status in the My Account section was my only update info (it took a while for the payment received to show up, too). My order took 3 weeks total. What does your order status say when you login in at DollnDoll?
I posted on their Q&A board, and they said that yes, they received my payment, and Shade should ship in a couple weeks. So I guess I never received the email, and everything is OK. It seems that Dollndoll is a great company-- I will just have to sit back and be patient for a while! (and a 2-3 week wait is nothing compared to the nearly 2.5 month wait for my CH Cebee!)
