http://www.handglasscraft.com/acatalog/Doll_Eyes.html What did you order? 30 pairs of eyes for a group order When did you order? July 9, 2009 How was the communication? Responses were slow to come, but thorough How easy was it to pay? Easy to pay via credit card, you don't get charged until the order ships, but I asked them to charge early and they complied. How long did it take to ship? 6 weeks Was the quality appropriate for the price, in your opinion? The quality of the eyes is superb. The quality of service, shipping, and packaging is not. Did the item look like the sales pictures? Yes Were you satisfied with the product? Mostly. There were two wrong pairs of eyes sent which have to be returned and new ones sent. Also, the eyes do not have a case or padding, which I feel would be appropriate for the price. Instead, they arrived in plastic ziplock bags inside a padded envelope. If you weren't satisfied, how did the company solve your problem? They asked me to send back any eyes I feel were wrong, and they'll send replacements. They said there was nothing wrong with their shipping method, and not to trouble myself about it.
