GRANADO Feedback (ALL)

* What did you order?
Boyd
* When did you order?
April 18, 2011
* How was the communication?
Wonderful! Friendly and very fast. They kept me up to date on everything. I never had to chase them down at all.
* How easy was it to pay?
Easy. I posted my order on their order board, and they sent me the paypal information.
* How long did it take to ship?
Projected manufacture time was 50 days, but he arrived sooner, on June 17.
* Was the quality appropriate for the price, in your opinion?
Yes, definitely!
* Did the item look like the sales pictures?
Exactly. Even the bronze resin looked the same color.
* Were you satisfied with the product?
Very much so. He got a little chip off his knee from being mishandled in Customs, but that is not Granado's fault.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, I'm waiting for their next release.
* Would you buy this company's products second-hand?
Yes, but then I'd miss out on their excellent customer service.

 

* What did you order?
Boyd
* When did you order?
4-20-11
* How was the communication?
Every one was very helpful, kept us updated on the site and the site is very well designed also. The photo updates on your site were wonderful and taking us through the manufacturing process made the wait ever so much more interesting and less painful.
* How easy was it to pay?
EASY
* How long did it take to ship?
Shipped much quicker than most companies I have purchased from..under 50 days.
* Was the quality appropriate for the price, in your opinion?
Excellent quality and an excellent price.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very much so and if Boyd is available again will order in the tan color. Your tan color is even and lovely.
* If you weren't satisfied, how did the company solve your problem?
No problems.
* Would you order from this company again?
Absolutely!
* Would you buy this company's products second-hand?
Yes, but so much more fun being the first to have a newly designed doll.

 

* What did you order?
Boyd, normal skin
* When did you order?
19th May 2011
* How was the communication?
Wonderful, they reply all your question very quick and they always update with the last news and the progress of the orders.
* How easy was it to pay?
Very easy with paypal.
* How long did it take to ship?
45 days.
* Was the quality appropriate for the price, in your opinion?
Yes!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very satisfied. The doll arrived well packed and the sculpture is beautiful, and he hold all the poses very well.
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
sure, I will keep an eye in their new projects.
* Would you buy this company's products second-hand?
yes, but if they are available I would bought them from the website.

 

* What did you order?
Boyd

* When did you order?
08th May 2011

* How was the communication?
They are very helpful. Answer me a lot of questions.
and i love their fast reply.

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
about 40 days.

* Was the quality appropriate for the price, in your opinion?
Yes. Very reasonable.

* Did the item look like the sales pictures?
Yes, in fact I think Boyd is better then sales pictures.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
No problems at all.

* Would you order from this company again?
Yes, i will.

* Would you buy this company's products second-hand?
Yes, but i like a newly-doll.

 

* What did you order?
Boyd, bronze skin
* When did you order?
19th May 2011
* How was the communication?
Wonderful, they reply all your question very quick and they always update with the last news and the progress of the orders.
* How easy was it to pay?
Very easy with paypal.
* How long did it take to ship?
Tracking says package was accepted by the postal service July 9, 2011. So around 50 days.
* Was the quality appropriate for the price, in your opinion?
Yes!.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Granado Sidonia, Nightmare Boyd head and hands.
* When did you order?
October 8, 2011.
* How was the communication?
Friendly, personable and prompt. They email order acknowledgements and shipping notifications, and are quick to answer questions.
* How easy was it to pay?
Very easy through Paypal.
* How long did it take to ship?
I received it December 7th.
* Was the quality appropriate for the price, in your opinion?
Very much so.
* Did the item look like the sales pictures?
Even better.
* Were you satisfied with the product?
Yes, very!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Already planning my next order.
* Would you buy this company's products second-hand?
No, because then I would miss their wonderful customer service!

 

Me again. I ordered the Granado 68cm male body on Dec. 29 and received it in only 4 weeks. As usual I am VERY happy with Granado's products and service!

 

* What did you order?
Granado 68cm male body with seamsanding and jointed hands.

* When did you order?
Dec. 30th, 2011.

* How was the communication?
More than good ^^ They're very friendly.

* How easy was it to pay?
By Paypal, super easy.

* How long did it take to ship?
It shipped on Feb.7th, 2012 and got here on Feb.10th.

* Was the quality appropriate for the price, in your opinion?
Mmm... I'd say yes for the body, but no for the jointed hands. I expected them to be less expensive because some fingers leave small gaps.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Since I don't like having twice the same body, I think no.

* Would you buy this company's products second-hand?
For the same reason above, no.

 

* What did you order?
V-01 & V-02.

* When did you order?
5th Nov, and 1st Dec 2011.

* How was the communication?
Excellent! I love their service.
Ikaru has given me many suggestions on choosing the body, all of them are very helpful and personal.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
about 1 month.

* Was the quality appropriate for the price, in your opinion?
Yes, their quality is great. Easy to faceup.

* Did the item look like the sales pictures?
Better than official pictures.

* Were you satisfied with the product?
Yes, very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I have enter the draw for V-03 already.

* Would you buy this company's products second-hand?
Maybe.

 

* What did you order?
Titus - Dr.Jekyll.

* When did you order?
28/12/2011

* How was the communication?
Just wonderful, they are friendly and reply me very quick. Awesome.

* How easy was it to pay?
Very easy through Paypal.

* How long did it take to ship?
After I made the last payment, about 60 days.

* Was the quality appropriate for the price, in your opinion?
Very much so.

* Did the item look like the sales pictures?
Better than sales pictures. I love his default faceup. Titus stand very well and he is heavy.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely, waiting for their new dolls release.

* Would you buy this company's products second-hand?
No, because their service is great.

 

* What did you order?
A Sidonia head and Nuevo body, both WS

* When did you order?
Late February, for the Nuevo body pre-order.

* How was the communication?
Excellent. Granado replies quickly and in very good English, too. They're very kind.

* How easy was it to pay?
Easy, with Paypal.

* How long did it take to ship?
Not long; quicker than I expected, in fact. My two orders took about a month, with the head arriving about two weeks earlier than the body (mostly because the body got stuck in customs for a week).

* Was the quality appropriate for the price, in your opinion?
Yes. The resin is very nice and the sculpt really good, which you notice when you do the face-up. The Nuevo body is not only good quality, but also very well-engineered.

* Did the item look like the sales pictures?
In fact, it looked much better XD. The only 'negative' thing you can say about Granado is that somehow, their sales pictures fail to do justice to their sculpts, even though they obviously devote care to their photos.

* Were you satisfied with the product?
Very. I like this doll so much that I can even bear the heavy customs fee :p.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes. I think they're just great.

* Would you buy this company's products second-hand?
Yes, if sold in Europe.

 

GRANADO

* What did you order?

Guilem on 64cm body. Sunshine skin
Sidonia on 62cm body. Sunshine skin

* When did you order?

Two different orders but Granado sent the orders in parts.

Guilem on March 1st 2012 (ordered with Gitana)
Sidonia on January 25th 2012 (ordered with another Sidonia)

* How was the communication?

Great! Sidonia was actually a special order since they stopped making sunshine skin for a while to find a solution for sanding marks on dark resin. I usually hear back in about 24 hours.

* How easy was it to pay?

Very easy. I just use Paypal. With the special order they confirm the next day.

* How long did it take to ship?

The package got to my P.O. on April 14th. I got a shipping notice two days before that. I waited a while for Sidonia but I don't mind at all. Guilem came to me super fast since they just figured out the solution to the dark resin.

Guilem - 1.5 months
Sidonia - 2.5 months

* Was the quality appropriate for the price, in your opinion?

The resin is amazing. The color is gorgeous and there are no seam lines at all. Crocus does a great job. He even upgraded Sidonia to the nuevo body for me and included some shoes! My sunshine Sidonia is the first doll since I first started in this hobby to make me feel so excited.

* Did the item look like the sales pictures?

Yes the photos look just like the real item.

* Were you satisfied with the product?

Very very satisfied.

* If you weren't satisfied, how did the company solve your problem?

NA

* Would you order from this company again?

Of course! I am placing an order tonight.

* Would you buy this company's products second-hand?

I have before because I missed out on their first doll, but not anymore because I just buy from the company.


PLEASE STICK TO THE FACTS!

 

It's me again!

* What did you order?
Gitana.

* When did you order?
2. 8. 2012

* How was the communication?
Very good, the same as before.

* How easy was it to pay?
Easy with Paypal.

* How long did it take to ship?
about 2 months.

* Was the quality appropriate for the price, in your opinion?
Yes. I love that sculpt. also the resin is good quality.

* Did the item look like the sales pictures?
It's better than the official pictures. Yes, it really better.

* Were you satisfied with the product?
Very, I love it.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, why not? They are really good.

* Would you buy this company's products second-hand?
No. I will buy the dolls from them directly. Their service is really nice.

 

I'm back to update the feedback I left this company a few months ago. As I said back then, I had purchased a 68cm male boy with jointed hands and I wasn't pretty satisfied with them. This is the state I got the hands in:


The quality of Granado Jointed hands por Lost~Heaven, en Flickr


IMG_2812 por Lost~Heaven, en Flickr


IMG_5113 por Lost~Heaven, en Flickr

A month after I got my doll (exactly on March 3rd), the resin hook joining the hands to the elastic string got broken like this:


Mano rota (1) por Lost~Heaven, en Flickr

I maintain the reason for this breakage was the tension. The doll was too tight and the hooks were too weak.

I contacted them and told them the problem. They said I should glue the hook back. Yes, for a hand which was $100 and which got broken a month after normal use, they said 'glue the hook back with super glue'. Obviously, I told them I wanted an aftersale service because the hands were not broken by an unfair use of the goods, but because of company flaws. They suggested I had broken them because I hadn't handled them with enough care. This is exactly what they told me (it's a fragment, I have a screenshot if needed):

I told them I did see bubbles and company flaws when I first used the hands (just like I said here on my previous post, to which, in fact, I asked them to refer to) and I showed them the pictures I included above. I felt outraged because they implied I had destroyed the hands by mishandling them, when I know perfectly fine how to use jointed hands (I've had other pairs from different companies before and they were much better) and I've been having dolls since 2005 and this is the first time I get something broken. They even said if I broke the hands again, I'd have to pay twice for shipping. Obviously, I told them I was never going to accept this resolution and I wasn't going to pay a cent for a pair of 'made-to-get-broken' jointed hands.

I got the following reply (again, it's a fragment, but I have the screenshot):

What I have to say is:

1) I didn't let them know about the flaws I had found because I thought they were not that big of an issue and I thought they wouldn't do anything about it. Had I known this was to come, I would have told them right away.

2) If the gap is produced always during the manufacturing process, then why don't my new pair of jointed hands from them have it? It's a little contradictory, isn't it?

3) They haven't said anything publicly. In fact, the only thing they've done publicly is go to my flickr, where I was hosting the images of the breakage and other quality issues, and express they're good and they're going to send me a free pair, just to wash their image. I consider this unnecessary.

They took the same time to produce just a pair of jointed hands that they would have taken if they were producing a doll, which is absurd, but well... On April 25th I got the shipping notice and I received the new pair of jointed hands today. The hook is certainly bigger... and so is the hand itself. I don't know why if they're supposed to be made from the same mold, but things like this can happen and I don't really care as long as they don't break again.

They sent me a handwritten note and a pair of glass eyes to apologize but at this time I'm afraid it's too late to apologize.

So, for me, it's been a negative transaction. Firstly because the goods were not the quality I paid for and second because the after sale service was more than poor and I had to fight to get a normal resolution.

 

Another excellent transaction with Granado.

* What did you order? Taya on Nuevo Female body.
* When did you order? Jan. 27
* How was the communication? Fast, friendly and fabulous.
* How easy was it to pay? Very easy with Paypal.
* How long did it take to ship? About 5 weeks.
* Was the quality appropriate for the price, in your opinion? Very much so. She was beautifully packaged and everything looked perfect.
* Did the item look like the sales pictures? Even better!
* Were you satisfied with the product? Very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Of course!
* Would you buy this company's products second-hand? Yes, but I'd rather buy from them directly.

 

* What did you order?
V03.

* When did you order?
3. 7. 2012

* How was the communication?
Their English is better than me. That's a really nice experience.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
45 days.

* Was the quality appropriate for the price, in your opinion?
Yes, the quality is good and I love their resin. He looks better than their website pictures.

* Did the item look like the sales pictures?
The real resin is much more beautiful than the sales pictures. V03's profile is very detailed. I satisfied with it.

* Were you satisfied with the product?
I can't find any reason to say "not satisfied". Product is high quality and also the service is great!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
This is the second time I ordered from them. And yes, I will order from them again in the future.

* Would you buy this company's products second-hand?
It's hard to say...

 

* What did you order?
Titus in Asura skin tone, on their special event.
* When did you order?
April 7.
* How was the communication?
Excellent, as always.
* How easy was it to pay?
Very easy via Paypal
* How long did it take to ship?
Shipped May 30.
* Was the quality appropriate for the price, in your opinion?
Very much so.
* Did the item look like the sales pictures?
Even better. It's hard to appreciate the color in photos.
* Were you satisfied with the product?
Thrilled! His resin color is beautiful and even, seams were sanded and packaging was great.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Definitely!
* Would you buy this company's products second-hand?
Yes, but I'd rather deal with them direct because they're so sweet.

 

GRANADO

* What did you order? A pink skin Gitana, with seam sanding on the Neuvo Body

* When did you order? April 20th

* How was the communication?
It was pretty good, I had to contact them because of a shipping issue. Their english was very good and they replied back usually within a few hours.

* How easy was it to pay?
Very

* How long did it take to ship?
It was shipped out on May 30th and arrived at my house on June 25th because of a shipping error.

* Was the quality appropriate for the price, in your opinion?
Yes, the resin is very smooth and a nice color

* Did the item look like the sales pictures?
Well, her chin is a lot bigger than it looked in the sales picture, but its not a huge issue for me.

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
I was satisfied with the product, and the shipping debacle that happened I feel is more the shipping companies fault. The shipping companies said that the package was misaddressed but Granado showed me the shipping slip and it had the correct address.

* Would you order from this company again? Yes

* Would you buy this company's products second-hand? Yes

 

I have ordered from Granado on several occasions (each one a wonderful experience - great products and service). This feedback is for my latest two transactions only though.

What did you order?

- V-04 Head
- Davon Head, Nuevo male body with jointed hands

When did you order?

- 18/07/2012
- 26/07/2012

How was the communication?

There was no need for communication with the V-04 order - it shipped quickly and with no problems. My Davon order began to concern me with the length of time it was taking to ship (unusual for Granado, who ship quite quickly). Without any prompting on my part, the customer service rep for the company contacted me to assure me that my order was doing well, and let me know the reason for the delay. The message was polite and informative, and made me happy to be a Granado customer all over again.

How easy was it to pay?

Paypal - couldn't be easier.

How long did it take to ship?

- Shipped 23/08/2012
- Shipped 26/09/2012 ( minor delay in shipping caused by the jointed hands)

Was the quality appropriate for the price, in your opinion?

Very much so. Granado products are beautifully made - the resin is nice and heavy, and everything moves as it should. Not to mention how gorgeous they are - pictures can't do them justice!

Did the item look like the sales pictures?

Even better!

Were you satisfied with the product?

Absolutely. I couldn't be happier.

If you weren't satisfied, how did the company solve your problem?

N/A

Would you order from this company again?

I have already (I'm waiting on another of their dolls right now!) and will again in future, I'm sure.

Would you buy this company's products second-hand?

Since their sculpts are limited, if one that I missed cropped up on the MP in good condition, then yes. Otherwise, I'd prefer to order direct from the company itself, since I can be 100% assured of their quality service and products.

 

* What did you order? Granado Chaka
* When did you order? August, 2012
* How was the communication? I didnt contact them
* How easy was it to pay? very easy
* How long did it take to ship? about 1.5 months
* Was the quality appropriate for the price, in your opinion? absolutely!
* Did the item look like the sales pictures? yep! the chocolate skin was even more beautiful in person!
* Were you satisfied with the product? yus!!!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? definitely!
* Would you buy this company's products second-hand? I prefer to buy directly from the company, but i wouldn't turn down a second hand product of granado's so long as it was in good condition.

 

* What did you order? Davon, normal skin tone, normal hands, no makeup, 64cm male body

* When did you order? 08/11/2012

* How was the communication? I was rather disappointed. It wasn't that they were slow or unfriendly or anything. But I have a chemical allergy that may be related to BJD resin, so I posted a question on the board about whether or not this specific chemical (ethylene diamine) is used in their products, as I need to know for health reasons. They simply copped out and said they aren't the ones that manufacture the dolls, so they wouldn't know. I would expect better than that over such a serious concern, but I'm letting it slide because I'm still trying to figure my allergy problem out. To be fair, of all the companies I have contacted, most of them have told me they don't know and can't be troubled to find out. (Only Fairyland told me that yes, they use a similar chemical in both their resin and their faceups, and Soom told me that no, they do not use it. Everyone else has been vague or ignored my question.)

* How easy was it to pay? I had a bit of trouble placing my order at first and almost gave up. The site was acting up a bit. I had to rebuild my doll and put him in the cart 3 times, but paying through Paypal was as easy as any other place. It should be noted that after I placed my order, they redid their site layout. The trouble I had doesn't seem to be a recurring type of problem. I haven't heard anyone else complain and the site seems to be much easier to navigate after their update, too.

* How long did it take to ship? Well under 60 days for my order to be processed, shipped, and received! Tracking did not update very well. It showed the package in Beijing for many days. Then suddenly it showed New York. Usually packages (especially those from China) get held up in New York customs for a while, but then he was at my door the very next day. I was totally unprepared! But loved that.

* Was the quality appropriate for the price, in your opinion? Yes! These dolls are very well-built and pose beautifully. A friend of mine saw just a picture and said my doll looks very well-balanced, and of all the dolls I own, he's the one I can easily say that about. He holds a pose better than any of my other dolls. I think I could have him sit any way I like and never worry about him tipping over or falling and breaking.

* Did the item look like the sales pictures? Two things I'm not super pleased about. In the pictures you don't really get a great look at his hands, I guess, and in the promos they're posed beautifully. But in person they look like man hands. There's no elegance or grace to them. They look almost like He-Man hands, like he's intentionally making an aggressive pose with them, whereas in the picture they look elegant, like the fingers of a piano player and not a wrestler. o.O And the other thing is that I ordered normal skin, which looked sort of...well, 'normal' in their samples. But in person he's quite yellow. It makes me wish I'd gone with white. It may just be that their 'normal' is yellow compared to other companies' normal, though. I didn't notice it much until I had him beside my other dolls.

One the flip-side, I had no idea Granado dolls (or at least this one) came with a free pair of high-heeled feet. That's a really nice treat!!!

* Were you satisfied with the product? Very. He's well-made and he just 'feels' right. This is the kind of doll I could really enjoy playing with, but he needs makeup/wig/eyes/clothes first!!!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Absolutely. I wish all my dolls could pose this well, and would be shipped this quickly!

* Would you buy this company's products second-hand? If there were a limited I wanted that had gone out of production, but I greatly prefer new dolls to save on marketplace hassles and stuff like that.

 

* What did you order? Fayette Titania head/ old girl's body
* When did you order? August 2012/ October 2012
* How was the communication? Incredible! Granado got back to me very quickly when I decided, last minute, that I wanted the old version girl's body for my Fayette head. I had inquired about pricing adjustments since I had just bought the head from them and they were very accommodating to my requests and needs as a buyer.
* How easy was it to pay? Very easy
* How long did it take to ship? 5-6 weeks
* Was the quality appropriate for the price, in your opinion? I think their heads are a bit overpriced, but I was very happy with the quality of their doll.
* Did the item look like the sales pictures? Yes, absolutely.
* Were you satisfied with the product? Yes, I am very satisfied with my purchase.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Definitely!

 

Another wonderful transaction for me. ^.^

What did you order?

- Void head

When did you order?

- 14/9/2012

How was the communication?

There was no need for any - it was a perfectly smooth transaction.

How easy was it to pay?

Paypal again - as simple as it gets.

How long did it take to ship?

- Shipped 30/10/2012

Was the quality appropriate for the price, in your opinion?

Absolutely. The Void head is just as beautiful as the other Granado sculpts I've come to own and the price for it was more than reasonable.

Did the item look like the sales pictures?

Yep. No mistaking it. XD

Were you satisfied with the product?

I'm as happy as ever with my new Granado boy~

If you weren't satisfied, how did the company solve your problem?

N/A

Would you order from this company again?

I've already got another of their dolls on order (again =.=") and am anxiously awaiting news of their next release... So, yes. Yes I will be ordering from them again.

Would you buy this company's products second-hand?

If the sculpt I was looking for was in good condition, I'd snap it up in a heartbeat.

 

Definitely not a satisfied trasncation
* What did you order? Two Sidonia heads
* When did you order? On 1rst of October
* How was the communication?Overall decent, there's nothing wrong in the frequency of the company reply, but was the way my issue was handled that definitely leave me negative vibe.
* How easy was it to pay?Easy via paypal
* How long did it take to ship? Two whole months, i had my order shipped out on 1rst of December a bit too much considering that i've bought just two heads and not a complete doll.
The tracking update stops after just 3 days from the day of shipping and sitting in Beijing for almost all the month of December.
On 17th of December i've dropped a request via PM here on DoA to Granado agent that replied quite annoyed to asks directly on company Q&A board.
Let me tell you that contact the company on their Q&A isn't an easy task as there's a lot of censured words that have sense just in chinese language, so write a simple message in englsih language takes hours.
When i've asked to the company about my concearn on shipping their on first istance simply blame chinese postal service and Christma rush, and that basically wasen't their fault and that issue was out of their control, surely not the most professional assistance i could ask.
I had to insist with Granado to take more seriously my issue with lack of tracking update many many times, which is something that i hate to do, since they finally agree to according me a reufund in case that heads get lost in mail.
Finally on 29th of December the trackin shown some upadate, but the infos that chinese postal service ge was completely inaccurate, as my parcel should have reached my country on Saturday, that is merely impossible as italian custom don't work on Saturday, so it was impossible that my parcel could have held in custom by that day.
Weidly Granado drop me a message in which they agreed to refund me the total amount of my order the same day that tracking shown some update after a whole month.
It was more like the company just wish to decline their responsability for offering such cheap shipping service.
* Was the quality appropriate for the price, in your opinion?The quality is great, but both heads comes with very very thin eyehole which you can see thru, and teeth aren't sculpted quite good, seems uneven.
* Did the item look like the sales pictures?Sure Sidonia head is exaclty like the pics beside the teeth, but the color of the resin that was supposed to be pink is almost volks yellow instead, which is quite annoying as i don't like this resin color rsin, nor yellow tone at all.
* Were you satisfied with the product?Overall i'm fine with, but not completely pleased.
* If you weren't satisfied, how did the company solve your problem?I have to poke the company and insist with them to have assistance with my issue, this isn't the best way to handle an issue with shipping.
* Would you order from this company again?No definitely, never again, i'm still appalled how the parcel comes to me, the box was torned, ripped and opened, just my name and surname was readeble on the outside of the box, it was a miracle that the parcel came to me with it's own contents, i was lucky to get both head without any damage.Italian postal service did an amazing job, as had to re-package again the box with bubblewrap all around and tape to seal the package.
The heads inside was wrapped with toilet paper, i'm speachless to see this and of course the heads was full of dust as the box came from China opened....
* Would you buy this company's products second-hand? No definitely.

 

* What did you order?
Female body nuevo in pink skin.

* When did you order?
July 2012

* How was the communication?
Very good, they know some Japanese. English is great too.

* How easy was it to pay?
Yes, very easy.

* How long did it take to ship?
About 5 days. It's normal from China to Japan.

* Was the quality appropriate for the price, in your opinion?
Yes, the doll body is beautifully made. Resin is very smooth, also it's a good match with Volks normal skin.

* Did the item look like the sales pictures?
Can I tell it's much better? the sales pictures doesn't show how beautiful it is.

* Were you satisfied with the product?
Very much.

* If you weren't satisfied, how did the company solve your problem?
I'm very satisfied.

* Would you order from this company again?
Yes, I am planning to buy a Charles.

* Would you buy this company's products second-hand?
Yes.

 

Here again with another order - can't get enough of this company and their beautiful dolls!

What did you order?

- Xavier head + Nuevo body

When did you order?

- 18/10/2012

How was the communication?

I was sent an email a couple of days after I ordered, informing me that my boy would be included in their Halloween free face-up event (even though I ordered him before the event started!), for which I thanked them, but there was no need for any further communication.

How easy was it to pay?

Easy, easy - paypal.

How long did it take to ship?

- Shipped 22/01/2013 - There was a delay in the shipping, caused by Granado running two free-face-up events one after another (it slowed their productions times somewhat), but he still shipped with a fairly average wait time when compared to some other companies out there, so it was all good. Crocus was even kind enough to include a quick letter of apology (for the shipping delay) in with my doll though! It was very kind of him~

Was the quality appropriate for the price, in your opinion?

Very much so. Xavier is a simply beautiful sculpt and the nuevo body is a work of art. Not to mention the free face-up he wound up getting! I could spend all day gushing about the amazing quality of this doll.

Did the item look like the sales pictures?

Even better! I was seriously impressed with the quality of the face-up they gave him, too.

Were you satisfied with the product?

There are not enough words to express my joy and rapture.

If you weren't satisfied, how did the company solve your problem?

N/A

Would you order from this company again?

I'm already devising a way I can get the newest head they've just released! Heh.

Would you buy this company's products second-hand?

I would and have. ^^

 

Back again - who could resist?!

What did you order?

- V-05 + Male Nuevo body
- Charles + Male Nuevo body

When did you order?

- 03/12/2012
- 20/12/2012

How was the communication?

I sent them an email stating that I did not want my boys included in their Christmas 'Free Face-up' event. Almost immediately (jeez, they're always so fast) I received a friendly reply, confirming my request. After that, there was no need for further communication. Everything went smooth as silk. ^^

How easy was it to pay?

Paypal. Easy as ever.

How long did it take to ship?

- Shipped 24/02/2013 - Both of my boys shipped at the same time, in spite of being order a couple of weeks apart.

Was the quality appropriate for the price, in your opinion?

Absolutely. Granado's quality and customer service are of the highest standard. Their prices are quite reasonable.

Did the item look like the sales pictures?

They looked stunning in the sales photos and even more so in real life.

Were you satisfied with the product?

I could stare at them all day and not find a single thing to be unsatisfied with!

If you weren't satisfied, how did the company solve your problem?

N/A

Would you order from this company again?

I have already - I'm waiting on two more of their heads. ^^

Would you buy this company's products second-hand?

Yup.[/QUOTE]

 

* What did you order?
Davon

* When did you order?
Last year!

* How was the communication?
Very good. Do not have any problem.

* How easy was it to pay?
Easy with PayPal. But their website design is difference to the other company so I spend some time to learn how to pay money at first.

* How long did it take to ship?
about 2 months.

* Was the quality appropriate for the price, in your opinion?
Yes very. The box is very beautiful. Also the doll is beautifully made. No seam-line at all.

* Did the item look like the sales pictures?
Even better.

* Were you satisfied with the product?
Very. I love Granado dolls! ^.^

* If you weren't satisfied, how did the company solve your problem?
---

* Would you order from this company again?
Sure! I'm wait for buying Terra or their next big release. ^0^

* Would you buy this company's products second-hand?
Yes.

 

What did you order?
Chaka, sunshine skin, 64cm body, no face up

* When did you order?
January 2013 via layaway, paid off February 19th, 2013

* How was the communication?
No need

* How easy was it to pay?
Super easy to set up the layaway plan. It breaks down all your payments and the due dates for you and you can see everything before confirming payment.

* How long did it take to ship?
About 2 months. Got him April 9th, 2013

* Was the quality appropriate for the price, in your opinion?
Yes!!

* Did the item look like the sales pictures?
Sort of. I got Chaka in sunshine skin which isn't how he's featured on the website, he is featured in chocolate skin. The nuevo body pictures use his head in sunshine, so I based my choice on those. It was a little gamble but when I got him he looked like I envisioned.

* Were you satisfied with the product?
Absolutely. The dolls are quite solid and smooth. The sunshine skin was perfect, there wasn't any marbling or uneveness with the tone. And the heeled feet were the cutest thing ever. The body is really well designed.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Already have.

* Would you buy this company's products second-hand?
Maybe. But I like dealing directly with the company.

 

What did you order?
- Two heads - Guilem and Katrien

When did you order?
- 24/03/13

How was the communication?
- Fabulous. I requested that the heads be cast in the old (yellow-based) normal colour, which Granado had recently discontinued. As usual, I got an almost immediate response. Makes me wonder if they ever sleep!

How easy was it to pay?
- No problems with paypal, as usual

How long did it take to ship?
- Shipped out on May 14 and arrived a week later.

Was the quality appropriate for the price, in your opinion?
- Absolutely!

Did the item look like the sales pictures?
- Yep! And even more gorgeous than I could have hoped. ^^

Were you satisfied with the product?
- I have yet to encounter a single problem in my dealings with this company, and this transaction was no different. Both their service and my two heads were/are top of the line.

If you weren't satisfied, how did the company solve your problem?
- N/A

* Would you order from this company again?
- I've already joined a split for yet another Granado doll, and am planning on making another order myself as soon as the next head is finally released. Gotta have me a Hansel!

Would you buy this company's products second-hand?
- I would and have, but when all is said and done, I'd prefer to order from Granado directly. I know that if anything went wrong, they'd bend over backwards to get things fixed as quickly as possible.

 

* What did you order?
Andy, New Normal, w/ face up, 64 cm body.
* When did you order?
February 6th, 2014
* How was the communication?
Communication was excellent. They usually replied within 24 hours (unless I placed the question on a Friday of course)
They were very kind in answering all of my questions and when there was a problem with the shipping they notified me immediately.
* How easy was it to pay?
Very easy through Paypal.
* How long did it take to ship?
It shipped on April 15th, but due to shipping carrier issues it was returned to Granado on April 17th and reshipped through FedEx on April 25th. So without considering the shipping issues it took the 70 day timeframe they provided me.
* Was the quality appropriate for the price, in your opinion?
Yes, definitively! The body is nicely detailed and I really love how the face-up turned out. It is just like the promo pictures.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Absolutely!
* Would you order from this company again?
I have actually placed my second order and I will possibly place a third order by the end of May.
* Would you buy this company's products second-hand?
I really don't like buying second-hand. I prefer to buy from the company directly because if any issue were to arise they will be able to assist me better and without hesitation.

 

* What did you order?
Anne on female nuevo body, without make up; Andrew head without make up
* When did you order?
2014-02-07
* How was the communication?
Great. Best customer support I've ever seen. Quick replies, full support with all my questions.
* How easy was it to pay?
Easy, via paypal. Very good payment support on site.
* How long did it take to ship?
Ordered February 2nd, shipped April 4th, arrived April 14th
* Was the quality appropriate for the price, in your opinion?
Definitely yes.
* Did the item look like the sales pictures?
In general yes.
* Were you satisfied with the product?
In general yes, but there was a slight difference in skintones between Anne's head and body.
* If you weren't satisfied, how did the company solve your problem?
I asked Granado about it and they answer that it may be caused by different resin batches usage. I was offered a discount or other head reparation options. All replies were very quick and polite, I love the support.
* Would you order from this company again?
Sure, I have great plans with their dolls
* Would you buy this company's products second-hand?
Yes

 

* What did you order?
Male Nuevo body, with ball jointed hands.

* When did you order?
May 1, 2014

* How was the communication?
Good, except for when the email for shipping only appeared in my inbox after my doll already arrived.

* How easy was it to pay?
Easy, I used paypal.

* How long did it take to ship?
Quite fast, about a month and a half. It arrived on June 11, 2014.

* Was the quality appropriate for the price, in your opinion?
Definitely! Resin is smooth and heavy, and the body poses well straight out of the box.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Yes, if I have something else I want to get (not now )

* Would you buy this company's products second-hand?
Maybe, depends on if it's faster/cheaper. Otherwise I don't mind the wait from the company

 

* What did you order?
Granado Hansel, 64cm body, custom faceup, wig
* When did you order?
February 2nd
* How was the communication?
This doll was supposed to be a tribute to a friend I lost to suicide. I had contacted the company in hopes that they did custom faceups and if they had the wig in the sales pictures. They said they didn't, but would let me buy the one from the photoshoot if I didn't mind it needing a little fix up. They gave me so many condolences so many times, even when it wasn't "relevant" to the conversation. I was having trouble with my Paypal at the time and they went through the trouble of sending me invoices. When I got sick and missed a ton of work, they let me take one of the months off and wished me well a hundred times. They even emailed me later on and remembered, asking me if I felt better. I genuinely felt like a good friend of theirs. I had a little trouble with the post not updating and holding my package for about a month and the communication for that and reassurance was outstanding. They reply so quickly and so kindly, as if they don't have a hundred people to email all day and only have you to talk to.
* How easy was it to pay?
I paid through invoice, but it was easy with Paypal
* How long did it take to ship?
Shipped on March 15th, arrived April 10th
* Was the quality appropriate for the price, in your opinion?
This doll is absolutely amazing. He is SO HEAVY. He poses like no other doll I have and is so fluid in his posing. No fuss at all. The resin is incredibly thick and the details are gorgeous. No seam lines. He even game with kips and heel feet! I would highly recommend a custom faceup from them too.
* Did the item look like the sales pictures?
No it looked way.... way better.
* Were you satisfied with the product?
On a scale of 1-10 I'm probably a million, so yes.
* If you weren't satisfied, how did the company solve your problem?
NA
* Would you order from this company again?
A hundred times, yes.
* Would you buy this company's products second-hand?
Probably not, only because I want to support them directly and I like new dolls.

 

* What did you order?
Evol body in tan
* When did you order?
4th July 2015
* How was the communication?
I worked through an agent who did all the communicating for me. Since she used Taobao chat, the questions were pretty instantaneous and I was able to put my order through in a day.
* How easy was it to pay?
Easy, bank transfer
* How long did it take to ship?
Shipped via SF Express (a pay on arrival mail service) Arrived 17th Sept 2015
* Was the quality appropriate for the price, in your opinion?
OMG yes. The tan is great and the body is heavy and such a great poser.
* Did the item look like the sales pictures?
What can I say? Better?
* Were you satisfied with the product?
More than that. When I asked them to make the body in the same tan as the Uranus head I have, they asked for the certificate number so they could check the batch and make the body according to the info they already had. The head fit the body great even though I was told I might have to mod the head.
* If you weren't satisfied, how did the company solve your problem?
How can I NOT be satisfied?
* Would you order from this company again?
Definitely!
* Would you buy this company's products second-hand?
I would like to give them my business directly if possible.

 

* What did you order? blank Uranus head
* When did you order? 2015-04-19
* How was the communication? email updates were sent for order confirmation and shipping confirmation, but I didn't need to contact them
* How easy was it to pay? Paypal - automatic checkout
* How long did it take to ship? - about a month, arrived May 26
* Was the quality appropriate for the price, in your opinion? yes. The resin is very smooth and solid, with no thin spots, or rough or shiny patches
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? very!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? yes (just did again! )
* Would you buy this company's products second-hand? yes

 

* What did you order? I ordered Enoch with the Evol body, face up, clothes, shoes, and a wig. My very first Granado.
* When did you order? I began a layaway on August 8. It was paid off on October 4.
* How was the communication? Excellent! I had to contact them because, about 2 weeks after I had paid off my layaway, all payments cleared, and my order status updated to "processing," I received an email from them saying my status was back to awaiting payment and I had a payment due. It was just a glitch with their layaway system, but I appreciated their prompt, courteous, and professional response.
* How easy was it to pay? Paypal. Very easy.
* How long did it take to ship? A month after payment was complete.
* Was the quality appropriate for the price, in your opinion? Oh, yes. He's expensive, sure, but he's exquisite. I'm so happy with him.
* Did the item look like the sales pictures? Yes. They didn't do him justice.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Definitely.
* Would you buy this company's products second-hand? Sure.

 

* What did you order?
I ordered Enoch
* When did you order?
Several months ago
* How was the communication?
Great
* How easy was it to pay?
It was a breeze to pay
* How long did it take to ship?
It was for me probably 4months as I got them to do his face up for me which took another 20 days
* Was the quality appropriate for the price, in your opinion?
Yes, he is very well made
* Did the item look like the sales pictures?
Yes, I bought his wigs but can't style them like they did
* Were you satisfied with the product?
Yes I am
* If you weren't satisfied, how did the company solve your problem?
Not applicable to me
* Would you order from this company again?
Yes I would!
* Would you buy this company's products second-hand?
I would but probably just the clothing for my boys body type!

 

* What did you order?
Granado Neptune, Evol body, Sunshine skin; faceup, clothes

* When did you order?
2015-November-26

* How was the communication?
Minimal, but good.

* How easy was it to pay?
Easy: Paypal.

* How long did it take to ship?
Layaway/PIF: 2016 Feb 25. Shipping/tracking: 2016 Apr 20. Arrival: 2016 Apr 23.

* Was the quality appropriate for the price, in your opinion?
Yes. Perfect condition. Good posing. All items good quality.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes--I already have a Granado Michael on layaway. I have ordered in the past also (Granado Charles).

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Granado Michael, EMbody, Tan skin; faceup, clothes

* When did you order?
2016-Sept-28

* How was the communication?
Very good. They made changes viewable on the website under My Order and also emailed me.

* How easy was it to pay?
Easy: Paypal.

* How long did it take to ship?
Layaway/PIF: 2016 Dec 29. Shipping/tracking: 2017 Feb 24. Arrival: 2017 Mar 03.

* Was the quality appropriate for the price, in your opinion?
Yes. Perfect condition. Good posing. All items high quality.

* Did the item look like the sales pictures?
Yes. Although faceup seemed a bit lighter. But good quality and I'm happy with it.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
This is my 3rd Granado. I'm hoping I won't order more, but I'm sure I'll be very, very tempted! I think they are a good company. Well-run and trust-worthy.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?

Embody body and Hansel head, both in bronze.

* When did you order?

September 17, 2016

* How was the communication?

Excellent! They sent me an email the day I ordered to tell me that the head didn't fit with the body (later giving me advice on how I could modify it myself, but also offering to do it for $30), and that I'd be getting some refunds (I only had to pay for the body's additional skin color cost, not the head as well).

* How easy was it to pay?

They offer layaway, thank god, and installments were simply sent via Paypal.

* How long did it take to ship?

I'm foggy on this. They sent it out in January, not long after my final payment, and sent me an email to let me know they had it ready. I remember it arriving fairly quickly, compared to other, smaller things I've bought from China.

* Was the quality appropriate for the price, in your opinion?

Well, I'm new to the hobby, so I don't have much to go on. All total, it was about $1k for a 70cm body+head in a darker tone, with no face-up or any of the other fixins (though all the seam lines were fully sanded and virtually invisible, by default, as ought to be the way of things for all companies). That's definitely a bit much, with most of the price coming from the body. Now, I don't have any other bodies to compare it to (other than a Dollmore 16"), but I'd say it's very well engineered-- it can stand on its own (which is a thing, I did not realize dolls could do) and keeps its poses easily (unlike my Dollmore, which I'll need to stick some wires in).

* Did the item look like the sales pictures?

Yep. And the two face-ups shown give you an idea of how versatile the sculpt is; if it weren't for the 2nd face-up, if the only example they gave was the Jonas brother looking dude in the 1st photo set, I probably wouldn't have considered the sculpt for this character.

* Were you satisfied with the product?

Definitely. The body is SOLID, and I can't even tell that the neck/neck hole had to be modified to fit. It also sands really, really well, contrary to what every other site says about darker resin (though the Granado site does says that theirs is sandable). Were I not a perfectionist, I could just use 600 grit and get very little change in color.

* Would you order from this company again?

Definitely. This is one of those rare cases where I'm totally down with forking over crazy money to a company, because their products, service, and overall panache are that good.

* Would you buy this company's products second-hand?

Only if I can't get it from the company first-hand.

 

* What did you order?
Nuevo Body (Female) in Normal Skin

* When did you order?
December 2017

* How was the communication?
Good, they followed my instructions and replied to my doubts really quickly

* How easy was it to pay?
Paypal, easy

* How long did it take to ship?
3 months and a half

* Was the quality appropriate for the price, in your opinion?
Absolutely yes!

* Did the item look like the sales pictures?
Better!

* Were you satisfied with the product?
Yes! The engineering of this body is simply stunning.

* Would you order from this company again?
Just bodies, as their heads are not really my style

* Would you buy this company's products second-hand?
Actually I tried but no one had the exact body and skin tone I was looking for.

 

What did you order?
Fortis 70cm body in White skin

When did you order?
October 4th 2024 as part of the crowdfunding campaign

How was the communication?
Very good – updates on the body were provided via Granado's social media (IG). Whenever I used Granado's message board to enquire about my order, I received a reply within 2 business days. Granado also messaged me every time I sent a layaway payment to confirm they had received it.

How easy was it to pay?
Very easy – via paypal

How long did it take to ship?
The body shipped on July 25th, 2025. I had asked Granado for updates during the wait and Granado kept to their timeframes.
They even double-checked my address to make sure my parcel could be sent via courier. The parcel arrived July 31st with no issues

Was the quality appropriate for the price in your opinion?
Absolutely! The body is an amazing poser so far and I'm looking forward to seeing what it's capable of.
The body came with an extra length of elastic, a melamine sponge, extra s-hooks, 3 optional genital parts, an option thicker neck part and a CoA

Did the item look like the sales pictures?
Yes – there were some changes to the design through the production process but Granado informed customers via social media, e.g. the soft silicon joint pads didn't work out as planned

Were you satisfied with the product?
Completely – it was worth the wait!

Would you order from this company again?
While Granado's heads are beautiful but too realistic to fit with my dolls, I would gladly join another crowdfunding campaign for Granado bodies, especially if they make some in the 60-65cm size

Would you buy this company's products secondhand?
I would buy bodies of the same posing calibre