FM-Anime Feedback (2010)

* What did you order?
SD milk white wig

* When did you order?
02/20/2010

* How was the communication?
Didn't need to communicate

* How easy was it to pay?
Easy peasy through Paypal

* How long did it take to ship?
It was shipped the day after I placed the order. I received the order on 03/04/10; so 12 days total from order placement to arrival.

* Was the quality appropriate for the price, in your opinion?
Considering that it was under 20 dollars total, yea, I'd say yes.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes; the wig is just a little thin, but again, considering the price, I'm ok with that.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Most likely, if I needed a very particular shade or style that I couldn't get anywhere else.

* Would you buy this company's products second-hand?
Same; if I couldn't find what I needed elsewhere.

I am overall very happy with my transaction!

 

* What did you order?
An SD red wig
* When did you order?
4th of March 2010
* How was the communication?
Good info from the store, order confirmation and tracking number sent promptly
* How easy was it to pay?
Very easy, paypal
* How long did it take to ship?
It arrived on the 16th of March, but the actual shipping time was 3-4 days if memory serves me
* Was the quality appropriate for the price, in your opinion?
The wig is fantastic for the price
* Did the item look like the sales pictures?
The colour is a very good match to sales pictures
* Were you satisfied with the product?
Certainly
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
I probably will be very soon
* Would you buy this company's products second-hand?
I don't see why not

 

* What did you order?
Two 1/3 wigs, in sandy brown and blonde
* When did you order?
8th March 2010
* How was the communication?
Good. Seller was very eager to ensure good customer service
* How easy was it to pay?
Through PayPal. Easy enough.
* How long did it take to ship?
Received item on 18 March 2010. Around 10 days. It was registered air-mail from Hong Kong.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes. A correct match.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
I had some issues with the previous feedback on FM-ANIME. The seller Venus was clear and communicative in solving these queries.
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Probably

 

* What did you order?
a custom 1/3 size wig
* When did you order?
Feb 11, 2010
* How was the communication?
Very good!!! Very fast!
* How easy was it to pay?
Very easy and simple.
* How long did it take to ship?
from the order date: about a month, which is the time I was quoted
* Was the quality appropriate for the price, in your opinion?
Very!! A very beautiful and high-quality wig for a great price!
* Did the item look like the sales pictures?
It was custom, so there were no pics.
* Were you satisfied with the product?
Very! It came out absolutely beautifully!!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Absolutely.
* Would you buy this company's products second-hand?
Probably, if I found the style/color I wanted second-hand.

 

* What did you order?
A 1/6 size wig
* When did you order?
Feb 12th
* How was the communication?
Good confirmation of order and shipment. Random through shipping issues - though mostly because we kept missing each other by minutes, but Poiizu here on the forums was very helpful.
* How easy was it to pay?
Very, paypal checkout
* How long did it take to ship?
One month to ship, but longer to arrive due to the wrong address being put on the package and it taking a detour around another country. But Venus did chase it up and it did arrive.
* Was the quality appropriate for the price, in your opinion?
It wasn't an expensive wig, but at the same time I can't use it due to quality so no.
* Did the item look like the sales pictures?
No, it looked soft and pretty in sales photos and was a scratchy mess in person.
* Were you satisfied with the product?
No
* If you weren't satisfied, how did the company solve your problem?
I haven't contacted about it. It was one wig and it's not worth the time.
* Would you order from this company again?
No
* Would you buy this company's products second-hand?
No

 

* What did you order?
glass eyes

* When did you order?
March

* How was the communication?
nice and helpful

* How easy was it to pay?
paypal

* How long did it take to ship?
2-3 days

* Was the quality appropriate for the price, in your opinion?
the quality is very good

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes sure...

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
I will do it many times for sure!!!

* Would you buy this company's products second-hand?
Why not....

 

* What did you order?
A custom wig and glass eyes.
* When did you order?
13.02.2010
* How was the communication?
It was overall good, Venus usually replied very quick.
* How easy was it to pay?
It was easy, I just sent the money via paypal. But due to a mistake from my side I had to send it again, Venus this time wanted me to use another Paypal than the first time, but even though I had a delay in paying, she still started to work on my order which was very nice of her.
* How long did it take to ship?
I don't know, I don't know when it was sent. I requested a picture before they send it but never got one, I didn't get a shipping notice either.
* Was the quality appropriate for the price, in your opinion?
I think so. The wig feels very soft, a lot nicer than my other doll wigs.
* Did the item look like the sales pictures?
I did not see any sales pictures because it was a custom wig. But the eyes look like on the site.The wig color is a bit darker than on their color chart, but it's still ok.
* Were you satisfied with the product?
Yes, I am.
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
I would, they have so many lovely wigs and eyes.
* Would you buy this company's products second-hand?
I don't know, but that's because I rather buy new stuff, it has got nothing to do with the products themselves

 

* What did you order?
I ordered 1 MSD wig

* When did you order?
Early February

* How was the communication?
Very good - I asked a question and was very promptly answered.

* How easy was it to pay?
I used paypal - it was easy

* How long did it take to ship?
Because mine was not a stock order it took a little less than 2 months, but it says so on their website so I was not surprised by this. Once shipped it arrived very quickly.

* Was the quality appropriate for the price, in your opinion?
Definitely - I will buy from them again.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Very much so

* If you weren't satisfied, how did the company solve your problem?
No problem at all

* Would you order from this company again?
I already have

* Would you buy this company's products second-hand?
If they had been maintained well by the owner, yes.

 

* What did you order?

2 custom color wigs

* When did you order?

Feb 16 (custom wigs take 30-45 days to make - the order was made in the time specified!)

* How was the communication? great no problems

* How easy was it to pay? I used pay-pal and had no problems

* How long did it take to ship? 12 days for the less expensive shipping option -

* Was the quality appropriate for the price, in your opinion? Absolutely I was happy with the quality and price

* Did the item look like the sales pictures? Yes, just the same!

* Were you satisfied with the product? Yes, the range of custom colors is wonderful

* If you weren't satisfied, how did the company solve your problem? Not applicable

* Would you order from this company again?
YES

* Would you buy this company's products second-hand?
YES if the wig was taken care of

 

* What did you order?
2 glass eyes

* When did you order?
28 Feb

* How was the communication?
Good and Fast

* How easy was it to pay?
Paypal

* How long did it take to ship?
about a month

* Was the quality appropriate for the price, in your opinion?
very beautiful

* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
yes

* If you weren't satisfied, how did the company solve your problem?
There is no problem

* Would you order from this company again?
Sure

* Would you buy this company's products second-hand?
Um...I don't know

 

* What did you order? Custom wig and eyes
* When did you order? February, 2010
* How was the communication? Excellent
* How easy was it to pay? Easy - Paypal.
* How long did it take to ship? The wig and eyes took about a month and a half, however Chinese New Year occurred during this period.
* Was the quality appropriate for the price, in your opinion? The quality is great and the colour selection is fantastic.
* Did the item look like the sales pictures? It was a custom item, so there were no sales pictures to compare the specific wig to. They eyes were identical.
* Were you satisfied with the product? Yes
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

* What did you order?
1 SD wig that was in stock
* When did you order?
Sorry, Don't remember
* How was the communication?
Venus always answers my emails by the next day!
* How easy was it to pay?
Very easy through paypal
* How long did it take to ship?
Took approximately 1 month
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Absolutely perfect
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
Was a small delay shipping, but Venus was so prompt in reply and handling it I felt no problem.
* Would you order from this company again?
Most definitely
* Would you buy this company's products second-hand?
Probably

 

* What did you order?
A custom wig in their smallest size (14 cm, intended to be for Pukifee in my case).

* When did you order?
around february the 20th or 21th.

* How was the communication?
Nice, even if the english was a bit broken, but I could understand all she said.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
Being a custom wig, it took around two months. I had been warned and expected such waiting time.

* Was the quality appropriate for the price, in your opinion?
Yep. I'd say these wigs are at least the same quality than Cancan, plus they have the custom option.

* Did the item look like the sales pictures?
Yes,even with the custom size the haircut was the same.

* Were you satisfied with the product?
Yes. It turns out that their 14 cm is big on Pukifee and Latidoll smaller heads, but it would fit nicely on bigger Lati yellow heads and is a snug fit for my Bambicrony Kumi. I was taking a risk with the size, and the wig itself is very nice, so...

* If you weren't satisfied, how did the company solve your problem?
I didn't complain, there's no mistake in their end. It's their smallest size after all.


* Would you order from this company again?
Yes, of course. Specially now that I know what dolls can fit this size, I'm considering ordering one for my Kumi

* Would you buy this company's products second-hand?
If it was in good condition, yes.

 

* What did you order?
Two custom wigs

* When did you order?
April 14

* How was the communication?
Reasonable. Direct questions were answered quickly, though there were no example photographs available for the color I was interested in. There was no shipping notice or communication after payment was made.

* How easy was it to pay?
Paypal easy

* How long did it take to ship?
Arrived unexpectedly June 9, so not quite two months.

* Was the quality appropriate for the price, in your opinion?
I've brushed it and it's not shed more than a few strands, so the wefts are nicely secured, the availability of custom colors is very nice, and the wigs are well within budget. Very nice.

* Did the item look like the sales pictures?
One was a little curlier than expected, fringe on both needs styling, and as stated before there were no examples for the color I wanted, but it's within reason.

* Were you satisfied with the product?
More or less. The black ribbons were sewn on with the wefts, which is irritating as black does not suit my doll's color scheme. I'm presently working on a way to remove them without compromising the weft integrity.

* If you weren't satisfied, how did the company solve your problem?
N/a

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Wigs and eyes G.O.
* When did you order?
March 15
* How was the communication?
Good, though the english was awkward. The seller was always quick to reply.
* How easy was it to pay?
Easy, through paypal.
* How long did it take to ship?
Shipped on May 5 - it took nearly 1 1/2 months to ship...
* Was the quality appropriate for the price, in your opinion?
Yes. Since the wigs/eyes weren't that expensive to begin with + I got nearly 50% G.O. discount.
* Did the items look like the sales pictures?
Mostly.
* Were you satisfied with the product?
Mostly. With a few wigs the wigcaps were somewhat visible but not enough to make me regret the sale. 1 wig was sent in the wrong size and one pair of eyes broke right after taking it from the bag.
* If you weren't satisfied, how did the company solve your problem?
I contacted the seller because of mentioned wig and eyes and got the replacements for free.
* Would you order from this company again?
Probably. Prices are reasonable.
* Would you buy this company's products second-hand?
Eyes - yes. Wigs - no.

 

* What did you order?
MSD Red Pigtail Wig, Clear 18mm Eyes.
* When did you order?
May 6
* How was the communication?
The communication was great. I often got replies to my emails immediately after sending them.
* How easy was it to pay?
Easy. Paypal.
* How long did it take to ship?
60-something days...
* Was the quality appropriate for the price, in your opinion?
The wig lovely. The little bows are a bit goofy, but the wig is very nice.The eyes are ok.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Well, yes. It just took a really long time.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Maybe.. if I really, really needed a custom wig, I might, just because of all the colours available.
* Would you buy this company's products second-hand?
Yeh, if the wig was in good shape. I can't imagine getting the eyes second hand. They aren't that unique.

 

* What did you order?
~Two custom wigs

* When did you order?
~May 8th, 2010

* How was the communication?
~Venus was very fast in replying to my queries.

* How easy was it to pay?
~Paypal, fast and easy!

* How long did it take to ship?
~From the time I ordered to shipping date, 77 days, with 3 days of shipping after that.

* Was the quality appropriate for the price, in your opinion?
~Material-wise, yes, but the design kinda ruined it.

* Did the item meet your specifications?
~No, on one the colors were off and didn't match the design, on the other the part was going in an entirely illogical direction. See pictures below....

* Were you satisfied with the product?
~Overall, no.

* Would you order from this company again?
~Not for custom wigs, maybe for pre-made products...

* Would you buy this company's products second-hand?
~See above.

I'd like to add that I don't think the liaison, Venus, was at fault. She did her best to answer my questions, and she wasn't the one who made the wigs.

The major problem with the custom wigs were that while they look like the creator attempted to make them according to orders, the fumbled on the presentation. The blue used was not close to reference picture, and the second wig had a completely illogical part that could not be fixed because it was sewn that way. It's unable to style according to the reference picture.



The wig was supposed to be similar to Albel Nox.

Since the purchase is far out of claim range (even though it was supposed to only be 30-50 days), I can't and won't be seeking a refund. But I likely won't be buying again, cosplay or otherwise.

 

* What did you order?
Well, I ordered this wig but received this one and was told they were the exact same thing.

* When did you order?
5.21.10

* How was the communication?
Venus was really nice about everything and replied promptly, which was good.

* How easy was it to pay?
Paypal, so it was super easy.

* How long did it take to ship?
It shipped on 7.12.10 and arrived home on 7.22.10

* Was the quality appropriate for the price, in your opinion?
Good quality yes, but it wasn't the wig I wanted.

* Did the item look like the sales pictures?
For the item it was, yes. But because I was told what I ordered and what I got were the same thing, no, not at all.

* Were you satisfied with the product?
At first no, not at all. But once it was on my girl I was ok with it. Still not as happy as I should have been considering the wait time and the fact I didn't get what I wanted, but happy enough.

* If you weren't satisfied, how did the company solve your problem?
I informed Venus that I might have gotten the wrong wig and sent an image of what I got, and the link to that wig, and the wig that I wanted. She insisted that they were the same thing though and in no way different. Because they were 'the same thing' I couldn't exchange for what I wanted and the store has a no return policy so I couldn't return it. But that aside I found the shipping time to be a bit...much. The wig was listed as in stock on the website and only four weeks later I find out its out of stock because I emailed the seller and asked while it was still in processing, and on top of that I had to wait another four weeks and then some to get the item. That didn't make me to happy at all.

* Would you order from this company again?
Because they have the wig color I actually want for my girl then maybe, if I can find it some where else, then still, maybe.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
A custom sized wig
* When did you order?
15th July 2010
* How was the communication?
Communication from Venus was always prompt, polite and informative
* How easy was it to pay?
Easy peasy via paypal!
* How long did it take to ship?
Venus told me that it would take a month to make, but it didn't even take that long, and after it was made it was shipped to my address within a week!
* Was the quality appropriate for the price, in your opinion?
The quality of my girl's new wig is brilliant and the price will definately have me ordering again in the future.
* Did the item look like the sales pictures?
Even when made in a custom size, the wig looks just as it did in the picture.
* Were you satisfied with the product?
Entirely : ) The wig fits my girl like a glove and looks great.
* Would you order from this company again?
Definately.
* Would you buy this company's products second-hand?
If they had been well cared for and kept to the same standard as they were in when ordered, yes.

 

What did you order?
#E39 BJD / SD Doll Hair Wig (Sky Blue)
* When did you order?
24/06/2010
* How was the communication?
Very Fast when I had a question
* How easy was it to pay?
Very Easy
* How long did it take to ship?
About a month since it was an out of stock Odd Color
* Was the quality appropriate for the price, in your opinion?
It was a Great price
* Did the item look like the sales pictures?
haha I think my computer made it lookmore neon, but But the color is still perfect
* Were you satisfied with the product?
Yes, the bangs were a little long for a minifee so I had to do some trimming but otherwise it fits perfectly, I'm Happy
* Would you order from this company again?
Yes, planning my next order as we speak (they're the only ones with the color I need and I love the feel of the wigs)
* Would you buy this company's products second-hand?
I WILL NOT buy any wigs second hand, just my own personal policy.

 

* What did you order?

Two wigs (change of color requested): SD size in Peru Gold.

* When did you order?

May 19, 2010

* How was the communication?

Poor. I received replies after sending an inquiry - at first it was within 24-48 hours, but more recently it took over a week. But I never received emails with status updates, explanations for the long delay, etc.

* How easy was it to pay?

Easy with PayPal.

* How long did it take to ship?

One of my wigs shipped after approx 84 days. The other, after 94 days. I did not have my complete order in hand until Day 101 (72 business days).

Needless to say, this was quite a frustrating, disappointing experience for me. I know FM Anime is not the manufacturer of these wigs, but the lack of updates only added to the stress. When I ordered I knew there would be a wait involved since I requested a change of wig color, but their site lists a wait time of 30-45 days. That's a big difference.

I want to stress that I do not mind waiting that long if there is adequate communication OR an accurate pre-order period publicized. Neither of these conditions were met in this case.

* Was the quality appropriate for the price, in your opinion?

Quality? Yes. The color is vibrant and the fiber is smooth; easy to tame.

I should point out that I was under the impression that shipping was combined. Mine was not. Shipping cost $5 per wig for a total of $10 via airmail. At the time I ordered I was not aware it was per wig. I think this policy has changed since May, however.

* Did the item look like the sales pictures?

For the most part. The color did not match the color chart, though.

* Were you satisfied with the product?

Honestly? Not at all... but it's difficult for me to separate the product from the transaction.

The wigs themselves are beautiful, but there were a lot of loose strings that I had to remove. The one has a ribbon that is sewn into the fiber as opposed to the wigcap, which is something I was not expecting. The color is vivid but not really true to the color chart; in person it looks more like strawberry blond than the brownish blond I thought it would be.

The whole experience left a very sour taste in mouth. It's difficult for me to even look at the wigs now.

* If you weren't satisfied, how did the company solve your problem?

FM Anime offered me a free gift with my NEXT purchase. As a businesswoman myself, I am confused as to why they do not want to correct THIS purchase, but I digress.

* Would you order from this company again?

NO.

The only exception I can think of is if they have a wig IN-STOCK in a color I can't find ANYWHERE ELSE... and there's a very slim chance of that happening.

* Would you buy this company's products second-hand?

No.

 

* What did you order?
a plain white wig in 8/9 size

* When did you order?
July

* How was the communication?
hardly any

* How easy was it to pay?
paypal

* How long did it take to ship?
over a month

* Was the quality appropriate for the price, in your opinion?
No

* Did the item look like the sales pictures?
No...i ordered a plain white wig and when it eventually came it had a great big black ribbon in the back of the wig which was not visible on the picture. There was no back view offered on this product, and removal of the ribbon was difficult as it had been sewn to the hair weft...had i have known it had a massive bow in the back i would not have purchased it

* Were you satisfied with the product?
no

* If you weren't satisfied, how did the company solve your problem?
I asked for a partial refund and was refused. when i involved ebay i was then i was offered a $4.00 refund and i refused as i had paid over $20.00 for the wig with shipping. Then she upped it to $5.00 and i still found this unnacceptable and was told it was my fault because the picture clearly stated there was a ribbon when indeed it didn't. I passed all the info to ebay who agreed the product i bought was misrepresented in the auction. Then when i had received my refund she had the cheek to ask me to pay half back to her...
nowhere on the description does it say there is a ribbon attached and it was my fault for not spotting it

http://www.fm-anime.com/e67-bjd-sd-doll-hair-wig-white-p-328.html

* Would you order from this company again?
No never again

* Would you buy this company's products second-hand?
no i would not

 

* What did you order?
A custom wig and custom doll cosplay costume
* When did you order?
1st September
* How was the communication?
Very good! Venus reply message within the same day. She is also very polite
* How easy was it to pay?
I"m familiar with paypal so it was very easy
* How long did it take to ship?
I received my items this morning. The order was finished 3 weeks late but since Venus did apologise I guess it's alright.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
N/A
* Were you satisfied with the product?
I absolutely LOVE the wig! The style and colour was exactly what I want and it fits very nicely.
As for the costume, I feel that there can be some improvements for the fit. I guess that the company hasn't made that many dollie clothes but overall, they did everything well. The shirt was rather loose around the waist and arm (not the figure-hugging cut I would expect) but I'm quite satisfied with what I get (just like my instruction,there is the "00-01 VOCALOID" thing on the shirt. It is sewed on instead of screened onto the shirt but I didn't specify so I have no rights to complain ;P)
* If you weren't satisfied, how did the company solve your problem?
If there is anything I'm not exactly satisfied with, it's the shipping time. Like I mentioned above, it was finished later than the time the company put on the website.
Venus appologised and asked for the deadline to be extend. I did get my stuffs in the end and everything was done by the extended deadline.
* Would you order from this company again?
Definitely! I am TOTALLY in LOVE with the wig!
* Would you buy this company's products second-hand?
If they are well cared for (and the shipping cost isn't ridiculouslu high ;P) then -yes- !


didn't iron... -scarf fail- like I said, I just got it this morning.

 

* What did you order?
Wig #E04 (gray brown, size 1/4)

* When did you order?
September 26, 2010

* How was the communication?
I received order updates, no other communication was needed.

* How easy was it to pay?
Very easy (PayPal).

* How long did it take to ship?
About 20 days.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes. It's nice and thick and I love the color.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Sure.

 

* What did you order?
Two wigs with specific details:
E04 in colour K40(mix blue) in size 16.7cm
E67 in colour (moss green) in size 15.6cm

* When did you order?
Some time in September I think.

* How was the communication?
I received no communication from fm-anime.

* How easy was it to pay?
Payment was simple and quick.

* How long did it take to ship?
Apparently two months or so, which was about how long they cited.

* Was the quality appropriate for the price, in your opinion?
Considering a $12 wig should be of lesser quality than a $25 wig... I am dissatisfied with fm-anime's products entirely but the customizable colours and the wigcap itself was appropriate considering the low price.

* Did the item look like the sales pictures?
The style of the wig is similar of the blue wig, yet the quality of the photos does not match the quality of the wig. The green wig is a sea of distance apart from the sales pictures.

* Were you satisfied with the product?
No, I am not satisfied with the blue wig: While the fiber is soft and the volume is thick and the colour is vibrant, the wig looks used. The fibers are stretched, therefore they are frizzled and tangled. The fibers are not smooth, and they aren't even the same length. There's a strip of hair on the back-left that's a significant three inches shorter than the main body of the wig, and it's nothing but stretched and frizzed tangles. As for sizing, I do not have the head I intend to use it with, therefore I am unsure of the sizing.
For the green wig, I am completely dissatisfied with it. It is a knotted mess of stretched, tangled fiber and the style is not in any way remniscent of the stock photos. Also, there is no way to prove the inaccuracies between the real product and the stock photos because fm-anime has re-done their site and no longer are the pictures of the Chiwoo head with this wig on there... As for the sizing, again, I do not have the head it was intended to be worn on and therefore cannot verify the sizing.

* If you weren't satisfied, how did the company solve your problem?
I am not pursuing any kind of resolution with the company, therefore, this section is not applicable.

* Would you order from this company again?
No.

* Would you buy this company's products second-hand?
No.

EDIT: Also, the shipping packaging was terrible. The wigs were tangled within the hairnets. Each wig was encased in a cardboard frame in attempt to protect the shape as well as with a tissue-paper ball within the wigcap itself - staples of wig shipping as far as I know - but then the two wigs were crammed into a flimsy, paper envelope - not even a padded envelope, just a regular tie-it-closed envelope - and when I got it there was no surprise that the wigs inside were as crushed as the envelope.

 

* What did you order?
A custom wig sized for an MSD in bright orange.

* When did you order?
October 22, 2010

* How was the communication?
The communication was pretty good. Venus was very friendly and helped me find the style wig I was looking to get.

* How easy was it to pay?
Very easy, through PayPal

* How long did it take to ship?
The order was placed on Oct. 22nd, and it was shipped Dec. 1st. This was understandable though because of the notice on the site that states custom orders take 30-45 days to produce. After being shipped, the package took 10 days to arrive.

* Was the quality appropriate for the price, in your opinion?
For the price ($23.60 with shipping), the quality and custom service were appropriate.

* Did the item look like the sales pictures?
Ah, now this was an interesting thing. I showed Venus a picture of a human wig that I wanted the BJD wig to look like. She redirected me to a wig available on the site that was a pretty close match. When the wig got here, I was a bit upset that it did not look like the same style I ordered. However, after playing with it for a few minutes, I realized that the wig had been styled almost identically to the picture I had shown. So no, the item did not look like the sales picture. But it looked exactly the way I wanted it to.

* Were you satisfied with the product?
Overall, yes I am satisfied. The color of the wig is a bit brighter than I though it would be, though that is to be expected with monitor differences, and I actually like the brighter shade. My only real complaint is that in some areas the wig cap is easily exposed, as though the hair is too thin.

* If you weren't satisfied, how did the company solve your problem?
The thin hair issue isn't so bad that I'm seeking reparations.

* Would you order from this company again?
Perhaps, if I were in need of another custom wig. Would not order something from them that I could get elsewhere though.

* Would you buy this company's products second-hand?
Only if it were a style and color of wig I really needed.