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Ordering Fairyland sales confirmation?

May 2, 2023

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    1. I bought a doll via PP on their website, but apart from the PP confirmation I didn't receive a receipt from Fairyland. I sent them an email and haven't received any response back yet. Is this normal?

      Thanks in advance.
       
      #1 JoyLuckDragon, May 2, 2023
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    2. Maybe it went to your spam folder?
      I know mine did when I made an account with them.
      I’m unsure if they reply to emails though.
       
      #2 Kaname Kimura, May 2, 2023
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    3. Most Korean doll companies tend not to reply to emails and only reply to questions on their Q&A board. It's been forever since I've ordered from Fairyland and it looks like they've updated their site... but they should still have a Q&A board. I think it's under 'Contact us'?

      Also, try checking your order status on the website. If your payment went through and order was received, it should say so.
       
      #3 namika, May 3, 2023
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    4. Thanks! Yup it was there. I'm just so used to getting the email receipt that it didn't occur to me to go the website.
       
      #4 JoyLuckDragon, May 3, 2023
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