Fairyland Feedback (ALL)

What did you order?
MNF Karsh fullset

When did you order?
2004 04 09

Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

How was the communication?
Great, FL replied to all my questions with no delay.

How easy was it to pay?
With Paypal, no problem at all.

How long did it take to ship?
They estimated production for 40 days and that's about how long it took.

Was the quality appropriate for the price, in your opinion?
Most definitly yes!

Did the item look like the sales pictures?
Better.

Were you satisfied with the product?
Absolutely.

If you weren't satisfied, how did the company solve your problem?
-

Would you order from this company again?
I intend to.

Would you buy this company's products second-hand?
I did already.

 

* What did you order?
PukiPukisha+sleeping face, Pukisha set, ok hands, mnf hands x2 and a mnf jacket/hoodie

* When did you order?
24th April 09

* Did you order directly from the company, or through a distributor or dealer?
Directly from Fairyland

* How was the communication?
awsome, had to wait till the next day for a reply because of the time difference but it was always there when i asked to switch payment to paypal and for them to email through the invoice.

* How easy was it to pay?
very easy - paypal

* How long did it take to ship?
33 days to ship and another 8 till i picked it up, so 41 in total

* Was the quality appropriate for the price, in your opinion?
yush!

* Did the item look like the sales pictures?
better in my opinion ^.^

* Were you satisfied with the product?
very!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
have done before definately will again

* Would you buy this company's products second-hand?
I don't see why not

 

* What did you order?
-- Basic Little Fee Ante, Basic Little Fee Pipi, some clothes, shoes, and two wigs

* When did you order?
-- 05-02-09

* Did you order directly from the company, or through a distributor or dealer?
-- Direct from the company

* How was the communication?
-- Very good

* How easy was it to pay?
-- I payed with PayPal and it was as easy as pie. : )

* How long did it take to ship?
-- A little over one month from the day I placed the order until I recieved the dolls.

* Was the quality appropriate for the price, in your opinion?
-- Oh yes, definitly

* Did the item look like the sales pictures?
-- Yes

* Were you satisfied with the product?
-- Very, very satisfied

* If you weren't satisfied, how did the company solve your problem?
-- N/A

* Would you order from this company again?
-- Most definitly

* Would you buy this company's products second-hand?
-- No, but that's just because I'm weird about second-hand things

 

* What did you order?
An a la carte A-line boy MNF Ruth, blank, with the sleeping head, and two pairs of hands.

* When did you order?
May '09.

* Did you order directly from the company, or through a distributor or dealer?
Directly from FL.

* How was the communication?
Pretty good. We had trouble receiving the invoice, and they answered quickly.

* How easy was it to pay?
Pretty easy, used the paypal option in their checkout.

* How long did it take to ship?
29 working days! Wow! The shipping itself only took 3 days.

* Was the quality appropriate for the price, in your opinion?
Absolutely. MNFs are fantastic.

* Did the item look like the sales pictures?
Yup.

* Were you satisfied with the product?
Yup.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Absolutely.

* Would you buy this company's products second-hand?
Have and will. ^__^

 

* What did you order? Feeple Rona Fullset "Dream of Winter"
* When did you order? May 10, 2009
* Did you order directly from the company, or through a distributor or dealer? Direct from Fairyland
* How was the communication? Prompt and accurate, in other words: good
* How easy was it to pay? Easy as! I used my CC via Eximbay.
* How long did it take to ship? Just under 40 working days, including shipping time ~ she arrived June 29, 2009.
* Was the quality appropriate for the price, in your opinion? Oh definitely! The price is great, value for money and the quality is excellent.
* Did the item look like the sales pictures? Yup, sure did.
* Were you satisfied with the product? Yes, very much so!
* If you weren't satisfied, how did the company solve your problem? No problems!
* Would you order from this company again? Yes, absolutely!
* Would you buy this company's products second-hand? Yes, if the price is right, since it saves on waiting times.

 

* What did you order? MNF vampire elf woosoo
* When did you order? may 18
* Did you order directly from the company, or through a distributor or dealer? from the company
* How was the communication? i didnt really talked to them... 0o
* How easy was it to pay? it was easy but im slow so it took me time to understand^^;
* How long did it take to ship? 41 days and then 4 days till i receive it
* Was the quality appropriate for the price, in your opinion? i think. though im kinda a noob about dolls
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes 8)
* Would you order from this company again? definetly
* Would you buy this company's products second-hand? i prefer buying things directly from its original company. but if what i want is sold out then yes

 

* What did you order?
Three a-la-carte MiniFees, a Puki and MiniFee mag-on hands.

* When did you order?
One MiniFee and the hands on the 25th of May and the other two and the Puki on the 27th.

* Did you order directly from the company, or through a distributor or dealer?
Directly from FL.

* How was the communication?
I only sent two e-mails, and the replies were very fast and in good english.

* How easy was it to pay?
I had a bit of trouble at first, but that was probably from my end.

* How long did it take to ship?
The one MiniFee and hands took 21 days and the other order took 44.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very much so. The only complaint I could possibly have is that my Miyu's head sits on her neck a little loose, but it doesn't really bother me. FairyLand were kind enough to send me a free pair of hands, too.

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Definitely.

* Would you buy this company's products second-hand?
It would depend on the dealer/product condition, but I'd say so.

 

* What did you order? PukiFee Zoe fullset + PukiFee Flora fullset
* When did you order? 5/17/09
* Did you order directly from the company, or through a distributor or dealer? Direct
* How was the communication? Perfect, I felt well-informed and their 1:1 customer services responses usually come within 1 business day.
* How easy was it to pay? Easy I think, I don't remember having problems.
* How long did it take to ship? They got here 7/10, so 46 business days.
* Was the quality appropriate for the price, in your opinion? Yes, everything looks well made and the free event gifts made it an excellent deal.
* Did the item look like the sales pictures? Yes, exactly.
* Were you satisfied with the product? Yes, although one of the extra (gift) hands had their magnets in backwards.
* If you weren't satisfied, how did the company solve your problem? They asked for a picture as proof and then sent me a new pair via EMS!
* Would you order from this company again? Would and will!
* Would you buy this company's products second-hand? Maybe but I'd probably prefer to buy direct in their case.

I must add that I was super impressed that they sent me a replacement pair of option hands when I discovered the magnets were backwards in one of them. Since they were part of the event gifts and not normally part of the fullsets, they certainly weren't obligated to. They also gave me the points for my order even though I stupidly didn't think to make an account until after I placed my order.

All in all, I have much love for Fairyland and their freakishly cute dolls~ They are extremely professional, especially in comparison to most doll companies out there.

 

* What did you order?
a puki puki lily
* When did you order?
october 2008
* Did you order directly from the company, or through a distributor or dealer?
I orderded from Denver doll
* How was the communication?
good
* How easy was it to pay?
very easy
* How long did it take to ship?
2 months
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
surely
* Would you buy this company's products second-hand?
yes

 

* What did you order?
Puki PongPong basic, Pukisha faceplate, Pukisha set
* When did you order?
June 18, 2009
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
N/A didn't have questions
* How easy was it to pay?
Took me a few minutes to figure out the pay system. I'd never used Eximbay before and I was unsure of a few things on the form.
* How long did it take to ship?
Package arrived July 25, 2009. So 37 days counting weekends
* Was the quality appropriate for the price, in your opinion?
Very good quality, no problems.
* Did the item look like the sales pictures?
Yes, exactly.
* Were you satisfied with the product?
Yes, very much.
* Would you order from this company again?
Yes, and I'm already planning on it.
* Would you buy this company's products second-hand?
Yes, as long as the prices are reasonable and there is no damage to the product(s)

 

* What did you order?

3 x seperate orders, 1) Four Full set Little Fees and a Basic PukiPuki, 2) Three Little Fees and clothing, 3) Three Full Set PukiFees and Wigs

* When did you order?

1,2,3) April and May

* Did you order directly from the company, or through a distributor or dealer?

Directly

* How was the communication?

Communication was excellent all questions were answered within a couple of days.

* How easy was it to pay?

Very simple process

* How long did it take to ship?

1st and 2nd orders about 36 working days, 3rd order 42 working days

* Was the quality appropriate for the price, in your opinion?

Exceptional value for money!!!!

* Did the item look like the sales pictures?

Yes and in some cases the product looked better than the sales images.

* Were you satisfied with the product?

Very

* Would you order from this company again?

Yes

* Would you buy this company's products second-hand?

Yes I have repeatedly - the quality is always consistent.

 

* What did you order?
Littlefee basic pipi blank

* When did you order?
Order was confirmed 14/06/09

* Did you order directly from the company, or through a distributor or dealer?
Direct

* How was the communication?
Beyond the usual invoice and such, there was none until I left a message on the Q&A, and that was answered promptly.

* How easy was it to pay?
Very, just paypal invoice.

* How long did it take to ship?
Exactly 30 working days, but in all honesty, had I not pushed them on it, I doubt I would have got it that fast since they seem to be working with a huge backlog at the moment. I needed it to be home before a certain date because I was going away and luckily, they just made it.

* Was the quality appropriate for the price, in your opinion?
The posability and engineering of fairyland dolls is always amazing, sadly however, their quality control is slipping badly in my opinion so I suppose the price is appropriate, but it may not be if they continue on this route.

* Did the item look like the sales pictures?
Yep, apart from the damage.

* Were you satisfied with the product?
Not hugely, no. The seamlines were jagged, there is a slice out of the side of the nose and dirt embedded in the resin under the chin. It looks like what it is, a rush job done by a company that's taken on too much.

* If you weren't satisfied, how did the company solve your problem?
I've chosen not to follow up my complaints with fairyland on the basis that I don't have either the time or inclination to wait for them to faff about denying anything's wrong with it and/or sending out new parts. I'll fix it myself, it's quicker. So this question is N/A.

* Would you order from this company again?
No, I'm done with them now. I've been a loyal customer of theirs since they opened but this is unacceptable and the end of the line for me.

* Would you buy this company's products second-hand?
Absolutely, if I can guarantee the product was made before this massive lapse in quality control, and even then provided the price reflected the quality, I would probably consider it.

 

* What did you order? A basic Puki Fee Bonnie and a basic Little Fee Lishe both NS
* When did you order? 10th June 2009
* Did you order directly from the company, or through a distributor or dealer? Directly from Fairyland
* How was the communication? it was fine.
* How easy was it to pay? very easy - just used Paypal.
* How long did it take to ship? it arrived at my house on the 3rd of August.
* Was the quality appropriate for the price, in your opinion? It was brilliant - the quality of both dolls are excellent.
* Did the item look like the sales pictures? Yes. Even better than the sales pictures!
* Were you satisfied with the product? Very very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/a
* Would you order from this company again? Yes, already ordered again...
* Would you buy this company's products second-hand? Already have!

 

I would like to start off by saying that this was the first BJD I have ever purchased. I have very little experience in owning a BJD and how they "should" look/feel/pose, so I'm writing feedback based on my newbness and how happy I am to finally own a BJD

What did you order?
Basic LittleFee Ante in Beautiful White. No faceup, no sleeping faceplate. In order notes, I requested violet or grey eyes to come with her if they were in stock.

When did you order?
July 13, 2009 (in Korea, it was July 12 in the US)

Did you order directly from the company, or through a distributor or dealer?
Direct

How was the communication?
WONDERFUL! ABSOLUTELY AMAZING!!! I asked a LOT of questions before actually placing an order. Some questions were silly since they were already answered somewhere else on the site, yet they answered ALL of my questions usually 24 hours or less after I posted them -- all of which were answered politely and professionally. They end their posts inviting more questions. I do not think that there was a language barrier, they understood my questions and answered to the best of their ability. To put it simply, I was more than pleased with their service.

How easy was it to pay?
VERY easy. They requested to be payed through a pay-pal-like website which was very secure and easy to navigate. Everything was done in a matter of seconds. The payment was approved very quickly as well, although I'm not sure exactly how long, production started the day after I ordered/payed for my doll.

How long did it take to ship?
They shipped her out exactly one month from the placement of my order. Since I got a very basic package -- no faceup, faceplate or extra anything -- my processing time was cut down by 10 days. Shipping took 3 days, but since there was a mess up with MY post office it took much longer (the delivery man came at the wrong time -way off schedule- and when I went to pick her up from the post office myself, it took them 15+ minutes to find her even though it's a small post office...).

Was the quality appropriate for the price, in your opinion?
Yes! She feels nice, her range of poses is GREAT! (although I can't get her to do the one-leged pose on the FairyLand site... wishful thinking), and she's ADORABLE! She even came with greyish-blue-violet eyes! I don't think I would have been as happy with the other dolls I was considering in the same price range.

Did the item look like the sales pictures?
Much better!!! While I was waiting for her I kind of regretted not getting a different face sculpt, and seriously considered buying a whole other head from someone else, but once I saw her myself I fell in love. The site doesn't do her justice, and each doll has a personality of it's own (at least that's what I think )

Were you satisfied with the product?
Very much so! My only concern is about the faceplate... it does seem sort of loose, but I'm not really sure, maybe that's how it's supposed to be, and it can probably easily be secured with a wig.

If you weren't satisfied, how did the company solve your problem?
I'm debating whether or not I should contact them because I'm pretty sure she's fine and I just don't know how she's supposed to be.

Would you order from this company again?
DEFINATELY!

Would you buy this company's products second-hand?
Probably more likely to happen.

 

* What did you order?
A Puki Chuchu with sleeping face, an extra Puki body to put the sleeping face on, and a couple of pieces of clothing.

* When did you order?
June 2009.

* Did you order directly from the company, or through a distributor or dealer?
Directly from Fairyland's website.

* How was the communication?
It wasn't immediate, but I wasn't expecting it to be. It was definitely quick enough.

* How easy was it to pay?
Not the easiest. In retrospect I should have created an account, logged into it, and then selected the 'pay with Paypal' option. Because I'd never bought from them before, however, I wound up with no account (so my purchase points didn't get applied to anything) and had to make and use an Eximbay account, which I didn't want. I thought Fairyland would handle my credit card payment directly, but they did not, and I wish that would have been stated plainly.

* How long did it take to ship?
Right around five weeks.

* Was the quality appropriate for the price, in your opinion?
Yes, definitely. The Pukis are marvelous pieces of doll engineering, and they were packaged well.

* Did the item look like the sales pictures?
Yes, pretty much exactly.

* Were you satisfied with the product?
Almost. I'm not sure why or how it happened, but the extra Puki body that I bought came equipped with a Multihead-sized headback and neck donut instead of a Puki-sized headback, rendering it unusable to me.

* If you weren't satisfied, how did the company solve your problem?
I emailed their customer service representative and sent them photographs of the problem. After looking at the pictures, they shipped me a Puki-sized headback immediately; I got it within a week.

* Would you order from this company again?
I will definitely continue to buy Fairyland products, but I believe that in the future I will go through Denver Doll Emporium instead. Not because my experience with Fairyland was bad, but because using DDE seems like it would be slightly easier.

* Would you buy this company's products second-hand?
Yes, I would.

 

* What did you order?
LittleFee El Full Package (Gentle Rabbit)

* When did you order?
11 May

* Did you order directly from the company, or through a distributor or dealer?
Direct

* How was the communication?
Standard

* How easy was it to pay?
Easy

* How long did it take to ship?
About a month

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
Not applicable

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes

 

* What did you order?
-- 1 Pukisha, 1 wig, 1 outfit

* When did you order?
-- August 10 '09

* Did you order directly from the company, or through a distributor or dealer?
-- Directly from the company.

* How was the communication?
-- Excellent! They always kept me up to date on things through emails.

* How easy was it to pay?
-- The Eximbay thing confused me at first, but once I figured it out, everything went smoothly. I'll probably just use PayPal next time.

* How long did it take to ship?
-- Just about 30 days exactly, which was what they said the wait time would be.

* Was the quality appropriate for the price, in your opinion?
-- Very much so. Everything was packaged up safe and tidy.

* Did the item look like the sales pictures?
-- Yes.

* Were you satisfied with the product?
-- Yes.

* If you weren't satisfied, how did the company solve your problem?
-- N/A

* Would you order from this company again?
-- Yes.

* Would you buy this company's products second-hand?
-- Already have.

 

* What did you order?
LittleFee Shiwoo Full Package (Little Cat)

* When did you order?
January 12, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly at the Fairyland English site

* How was the communication?
They gave me no reason to contact them (i.e. smooth ordering, payment and shipping)

* How easy was it to pay?
I paid via paypal so it was done in a jiffy.

* How long did it take to ship?
They shipped it exactly 40 business days since they confirmed my payment. And I was able to get my doll at the customs March 12, 2009.

* Was the quality appropriate for the price, in your opinion?
YES. Very much so. The doll I ordered from them was my first BJD so when my other YO-SD sized dolls arrived, that's when I was able to compare FL's quality to others. Imho, the posing ability of their dolls is among the best.

* Did the item look like the sales pictures?
Yes. My Shiwoo was even better than the pictures.

* Were you satisfied with the product?
The product exceeded my expectations.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
If they released a limited I liked and I wasn't able to get it during the ordering period, then yes. Otherwise, I like my dolls brand new.

 

* What did you order? Minfee Shushu w/ both heads and faceups
* When did you order? September 2, 2009
* Did you order directly from the company, or through a distributor or dealer? Direct from Fairyland
* How was the communication? Not bad, I guess. I didn't have any problems with them at all but 50 days is a long wait with no progress reports.
* How easy was it to pay? Absolutely simple. They invoiced me and I paid.
* How long did it take to ship? It shipped October 22nd, and arrived October 29th.
* Was the quality appropriate for the price, in your opinion? Emphatic 'yes'.
* Did the item look like the sales pictures? Yup!
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? More than likely. I'd love to get a boy doll with the A-Line body simply because of how well they pose.
* Would you buy this company's products second-hand? Depends on what was available to purchase. I'd most likely purchase from Fairyland again so I could get the Default Faceups and Sleepy Head.

 

* What did you order?
LittleFee Bisou (Boy) Full Package (Kindergarten) (And later added a wig and some pants.)

* When did you order?
September 14th 2009 (Order confirmation on September 17th 2009.)

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
The communication was wonderful, they replied quickly every time I bothered them, always answering my questions.

* How easy was it to pay?
Very easy, I simply had to wait a short amount of time for a PayPal invoice.

* How long did it take to ship?
40 Business days (56 days total), and he arrived four days later (including weekend.)

* Was the quality appropriate for the price, in your opinion?
Most definitely! The body design is absolutely brilliant, the mold is wonderful, the packaging is gorgeous and the face-ups are totally to die for.

* Did the item look like the sales pictures?
For the most part, but not entirely - as both the Kindergarten and Little Bear Bisou boys had identical face-ups but the photos are not consistant so it looks quite a lot like the face-ups have differences when they do not.

* Were you satisfied with the product?
100% so!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely, I plan to.

* Would you buy this company's products second-hand?
Most likely!

 

* What did you order?
A Minifee A-line boy with sleeping head and no faceups, extra pair of hands

* When did you order?
9th of September

* Did you order directly from the company, or through a distributor or dealer?
Directly to Fairyland.

* How was the communication?
It was good and fast.

* How easy was it to pay?
I had some trouble with my credit card but I could fix it at last. It was easy and safe anyway.

* How long did it take to ship?
38 working days.

* Was the quality appropriate for the price, in your opinion?
I think so, it has a great posability.

* Did the item look like the sales pictures?
Yes, it's even better in real.

* Were you satisfied with the product?
Absolutely.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Sure! I need some extra stuff.

* Would you buy this company's products second-hand?
I don't really like buying second-hand, but as long as it's in a good condition, perhaps I would.

 

* What did you order?
B-line boy body and an extra neck piece

* When did you order?
Early June

* Did you order directly from the company, or through a distributor or dealer?
Directly from Fairyland

* How was the communication?
excellent

* How easy was it to pay?
Really easy.

* How long did it take to ship?
30 working days as they promised

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes, and as the ones I had at home.

* Were you satisfied with the product?
Definately.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, and will.

* Would you buy this company's products second-hand?
Yes, and have done it already.

 

* What did you order?
LittleFee Ante Elf Fullset (Petit Ange)
in Beautiful White

* When did you order?
31st Aug

* Did you order directly from the company, or through a distributor or dealer?
Directly from Fairyland

* How was the communication?
Excellent

* How easy was it to pay?
Really easy.

* How long did it take to ship?
Arrive Oct 16, so within the proposed waiting time.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Definitely.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, and will.

* Would you buy this company's products second-hand?
Possibly.

 

* What did you order?
Full set Little Bear Bisou girl with sleeping face and face up
A la Carte Miyu with face up, no sleeping head

* When did you order?
Ordered September 26, payment confirmed on the 29th

* Did you order directly from the company, or through a distributor or dealer?
Directly from Fairyland

* How was the communication?
Communication is very good. I asked about my order status and was given an answer within a few hours.

* How easy was it to pay?
Yes, with Paypal.

* How long did it take to ship?
I received my order on November 27th, so I would say about 41 days or so. I think this is pretty good considering that it was within the time frame that is posted on their web site. I also ordered during an event.

* Was the quality appropriate for the price, in your opinion?
The price is well worth for the beautiful dolls they create.

* Did the item look like the sales pictures?
Not exactly, but they actually look better in person.

* Were you satisfied with the product?
I am extremely happy with my purchase!

* Would you order from this company again?
Yes, and I can't wait to see their new releases!

* Would you buy this company's products second-hand?
Probably!

 

* What did you order? MiniFee Woosoo Vampire Elf (Girl), MiniFee Hands No.6 - Mag-on
* When did you order? 2009-09-28
* Did you order directly from the company, or through a distributor or dealer? Directly from Fairyland
* How was the communication? Great
* How easy was it to pay? Yes
* How long did it take to ship? Arrived 2009-11-30
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes, they even sent extra cute postcards and the event gift I wanted which was the pumpkin head
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes, depends on the item and quality

 

Fairyland

* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

JUST THE FACTS, PLEASE!

 

* What did you order?
FeePle Rona Fullset NS w/ faceups on both heads

* When did you order?
December 31, 2009

* How was the communication?
Excellent. I received an email confirmation within minutes of placing my order, and all other communciation was quick and informative.

* How easy was it to pay?
Couldn't be easier. Received my Paypal invoice within thirty minutes of placing my order.

* How long did it take to ship?
17 working days, and 3 days transit to the US

* Was the quality appropriate for the price, in your opinion?
OMG, a thousand times YES! Rona's quality is excellent, her faceups are amazingly done, and her clothing is extremely detailed and professional.

* Did the item look like the sales pictures?
Absolutely...even better actually

* Were you satisfied with the product?
Definitely

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Without a doubt

* Would you buy this company's products second-hand?
Sure!

 

* What did you order? Feeple Rona Full Set, with faceup on regular head only
* When did you order? I think it was Jan 2, 2010
* How was the communication? there really wasn't any, so I can't answer this :P
* How easy was it to pay? Very easy, I requested Paypal and they sent me an invoice about a day later
* How long did it take to ship? about 25 working days, I was surprised she came so fast!
* Was the quality appropriate for the price, in your opinion? Yes, she is very well made, and so were the items she came with
* Did the item look like the sales pictures? pretty much
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? definitely
* Would you buy this company's products second-hand? due to severe allergies I do not buy items second hand, so I really can't answer this

 

* What did you order? MNF A-Line DES & El, no-face up, 1 pair shoes, 6 pairs of hands

* When did you order? payment confirmed january 3rd

* How was the communication? great! i had to ask them a question on something and their english was excellent.

* How easy was it to pay? super easy! i used paypal

* How long did it take to ship? shipping notice on january 29th, received february 2nd. it was super fast considering i ordered 2 dolls and a ton of extra hands. this was seriously the fastest ever.

* Was the quality appropriate for the price, in your opinion? yes!!! i can't believe how well they hold poses and how easy it is to remove the head. wow. just wow.

* Did the item look like the sales pictures? yes

* Were you satisfied with the product? extremely

* If you weren't satisfied, how did the company solve your problem? n/a

* Would you order from this company again? yes! i'm already planning...i might want to replace my other 2 with an mnf sculpt..

* Would you buy this company's products second-hand? yes, depending on quality & price

 

* What did you order?

Minifee Woosoo on an A-line body with faceup, two wigs.

* When did you order?

Early January (during an event).

* How was the communication?

Very good. I neglected to write in the comments of my order that I wanted to pay by Paypal, but I emailed Fairyland and they sent me a Paypal invoice right away.

* How easy was it to pay?

Very easy, used the Paypal invoice.

* How long did it take to ship?

About 29 business days, give or take for Korean national holidays.

* Was the quality appropriate for the price, in your opinion?

Absolutely. The resin is of good quality and the engineering on the A-line bodies is just amazing; they may be a little more expensive than your average MSD but they're worth every extra penny. His faceup is stunning, and he came with high-quality glass eyes. Even the event gift calendar was of impressive quality.

* Did the item look like the sales pictures?

He's much more gorgeous in person. I didn't find the sales pictures misleading, but there weren't really enough of them to get a feel for the sculpt so I relied more on owner pics. I'm not sure Fairyland's pictures convey how dark their normal skin is.

* Were you satisfied with the product?

Very much so.

* Would you order from this company again?

Absolutely.

* Would you buy this company's products second-hand?

I don't buy second-hand in general.

 

* What did you order?
I ran a GO with two friends so in total a Basic Puki Mary for me with two sets of boots,
PukiFee Bonnie basic with face up, Puki Pong basic with faceup, wigs and clothes
* When did you order?
9th December 09
* How was the communication?
great
* How easy was it to pay?
paypal, so very easy
* How long did it take to ship?
30 days ish arrived on 26th Feb 2010
* Was the quality appropriate for the price, in your opinion?
it's Fairyland...what else can I say XD
* Did the item look like the sales pictures?
yup
* Were you satisfied with the product?
yup
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
yussss and will be soon!
* Would you buy this company's products second-hand?
already have!

 

* What did you order?
LittleFee Leah Full Package (Sugar Plum Fairy)
* When did you order?
2010-01-22
* How was the communication?
Good, they answer your questions fast.
* How easy was it to pay?
Very easy, I payed with paypal
* How long did it take to ship?
2 months
* Was the quality appropriate for the price, in your opinion?
The doll and her clothes worth the price, but not the mohair wig they gived me..
* Did the item look like the sales pictures?
Yes, but I had to style the wig myself, so the wig looked a bit different..
* Were you satisfied with the product?
Yes, but I had request pale blue eyes.They told me they might not have this color at the time of packing,so they would send me a similar color...I got Brown eyes..
* If you weren't satisfied, how did the company solve your problem?
I didn't complain,her brown eyes are pretty.
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
maybe

 

Fairyland

* What did you order? Cupid2 pukipuki with faceup, sleeping plate with no faceup, magic item winged boots, magic item cupid bow and arrow.
* When did you order? 15th May, 2010
* How was the communication? They responded fast, but were incredibly rude.
* How easy was it to pay? Very easy, once they sent the invoice.
* How long did it take to ship? Shipped 20th of April and arrived in three days- very prompt.
* Was the quality appropriate for the price, in your opinion? yes and no- I love Pukis, but there's something wrong with the magnet in one hand and the other hand is insanely shiny for some reason. Nothing that bothers me too much, just didn't expect it in such a (proportionality) expensive doll.
* Did the item look like the sales pictures? Yup.
* Were you satisfied with the product? Ehh... bad experiance with them brings me no joy, but Kuma is a treasure and I do adore him.
* If you weren't satisfied, how did the company solve your problem? still talking with them.
* Would you order from this company again? Not directly, no- they were extemely rude, beyond any reasonable level of rudeness, and I was extremely put off. I nearly canceled the order entirely, but whatever :/ f*** you, Fairyland.
* Would you buy this company's products second-hand? Sure :3 I like puki's, like I said, I just don't like being treated badly when I've just spent a fortune on a doll.

 

What did you order?
A-Line NS MNF Rheia via their a la Carte system. No face-up, no sleeping head.

When did you order?
March 7, 2010

How was the communication?
Good. I received confirmations and updates via email and when I posted to their Q&A board they were very prompt with their responses (generally within 24 hours).

How easy was it to pay?
Very easy via PayPal.

How long did it take to ship?
31 business days. She shipped on April 19, 2010. She arrived April 21 - just three days in transit!

Was the quality appropriate for the price, in your opinion?
Yes and no. I'm thrilled with her resin color, her actual sculpt (the a-line body is beautiful and that face is too awesome!) and the mechanics of her hands, but honestly I'm not as impressed with her joints as I'd thought I'd be. Fabulous, yes... but I have dolls that are just as pose-able but half the price. I think the premium may for the "pick and choose" aspect of their a la Carte system, though... which I understand. I really love the idea of "building" your own doll. More companies should offer things like that!

She also has very noticeable seam lines, but I plan to fix those and they aren't a big deal.

Did the item look like the sales pictures?
Better. I don't think the Rheia promo pictures do her enough justice.

Were you satisfied with the product?
Overall, yes.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Of course! I plan on it. There are many dolls of theirs on my wishlist (Karsh, Seorin, Eliya, Rona, etc.) I think their face sculpts are so gorgeous.

Would you buy this company's products second-hand?
It depends. Generally I prefer not to buy second hand, but I would if the right doll/price/condition came along.

 

* What did you order?
Iv ordered a "a la carte" minifee woosoo boy on a masculine body.
And a "a la carte" minifee seorin boy on a normal body.
And some clothing and wig items.

* When did you order?
My woosoo I ordered last summer. And my seorin I ordered in feburary.

* How was the communication?
Id have to say poor. They were prompt in reply, but their customer service sucks. They were rude, and very short with me, and did not answer my question.

* How easy was it to pay?
I used paypal, so it was very easy. They sent the invoice right away after my order was made.

* How long did it take to ship?
Longer then I would have liked. XD Lol. For my woosoo if I remember right it took a little over a month, and it was the same for my seorin.

* Was the quality appropriate for the price, in your opinion?
Yes! Fairyland's products are very good quality and I feel the prices are fairly decent.

* Did the item look like the sales pictures?
I think they look better then the pictures. The woosoo pictures on the site, dont do the little guy anny justice at all.

* Were you satisfied with the product?
Very much.

* If you weren't satisfied, how did the company solve your problem?
......

* Would you order from this company again?
Yes, as long as I dont have the need to ask them anything.

* Would you buy this company's products second-hand?
I think that really depends on the quality of the second hand item. I dont think this has anything to do with the company. o.o

 

What did you order?
Littlefee Pipi with faceup and wings

When did you order?
March 9th

How was the communication?
I never had to communicate with them

How easy was it to pay?
Real simple: Paypal invoice

How long did it take to ship?
He shipped April 23rd, which was within their 40 days estimate.

Was the quality appropriate for the price, in your opinion?
Yes

Did the item look like the sales pictures?
Yup

Were you satisfied with the product?
Indeedy

Would you order from this company again?
That I would

Would you buy this company's products second-hand?
As long as it was a good deal and quality.

 

*What did you order?
A la Carte MNF Seorin boy normal body #1 hands, 2 sets of hands, pants, shirt, vest, hat, shoes
*When did you order?
April 5 2010
*How was the communication?
Great!
*How easy was it to pay?
Very easy with pay pal
*How long did it take to ship?
31 days / 4 days to arrive home
*Was the quality appropriate for the price, in your opinion?
Yes! The quality is excellent!
*Did the item look like the sales picture?
Yes, but in person he look so much better!
*Were you satisfied with the product?
Yes! Even more so then I thought I would be!
*If you weren’t satisfied, how did the company solve your problem?
N/A
*Would you order from this company again?
Yes, I love there products!
*Would you buy this company’s products second-hand?
Sure, if its in good condition.

 

* What did you order? PukiPuki Flora w/face-up, sleeping face with face-up, pukipuki wig PW-LN118
* When did you order? March 19
* How was the communication? Communication was fantastic, I wanted to add the sleeping face after I had already paid. I was worried it would be too late, but they quickly responded to my question and sent me an invoice
* How easy was it to pay? The eximbay system was a little confusing, but a little help from people here on DoA got all of that cleared up
* How long did it take to ship? It shipped April 30 and arrived May 4
* Was the quality appropriate for the price, in your opinion? Most definitely
* Did the item look like the sales pictures? Flora was even better than the pictures. The wig was a little disappointing, because one of the braids sticks out at a weird angle, but I suspect that after a while, it will probably calm down a bit..
* Were you satisfied with the product? Very much so
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I already have, though this time I went through DDE. I will be ordering again from then in a few months, though
* Would you buy this company's products second-hand? Yes, if it was in good condition

 

* What did you order?
NS a la carte Minifee Ruth girl, no faceup, no sleeping head, 1 extra pair of hands.

* When did you order?
April 18 (Payment went through on the 19th.)

* How was the communication?
Very good! 2-4 days after placing the order, I requested to change the extra hands to a different pair. They responded within a day, were clear and polite, and made the requested change.

* How easy was it to pay?
Fairly easy. I paid with credit card. Eximbay got stuck the first time I tried to send payment, but this may have been caused by Firefox blocking a vital popup. I disabled the popup blocker, and the next time I tried, the payment went through smoothly.

* How long did it take to ship?
It shipped on June 1st.

* Was the quality appropriate for the price, in your opinion?
This was my first doll, so I had nothing to compare it to, but I was impressed with the way it posed and the fantastic attention to detail in the sculpt and the design of the joints. Attention was also put into the doll individually: the seams were minimal, (especially on the hands) the eye putty was neat and very secure, and the string tension seemed very good. The head cap did have some trouble staying on, but it was a quick fix. I am usually pretty stingy, but the quality was very good, so I do not feel bad about the price I paid for this doll.

* Did the item look like the sales pictures?
Yes


* Were you satisfied with the product?
Yes! They even gave me a free head.


* Would you order from this company again?
I might look for a local dealer like DDE to get a better deal on shipping next time, but I wouldn't be at all worried about ordering from FL again. :3

* Would you buy this company's products second-hand?
In the case of Fairyland, the products are very popular, so they seem to go fast in the MP and a significant discount is not likely. I will probably buy from the company or a dealer in the future to ensure quality unless a good deal comes up.

 

* What did you order? Chic line lishe fullset
* When did you order? 15/5/2010
* How was the communication? Very good! They responded very quickly.
* How easy was it to pay? Very easy by paypal
* How long did it take to ship? shipped on 18/6/2010 and received five days later (including weekends)
* Was the quality appropriate for the price, in your opinion? Absolutely. very detailed, very lovely
* Did the item look like the sales pictures? Identical
* Were you satisfied with the product? Yep!
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? without a doubt
* Would you buy this company's products second-hand? already done once, and will do afterwards!

 

(I ordered from Fairyland Japan. I will mention some options not available on the main website.)

* What did you order? Active Line Minifee Girl Body, NS, cutie legs, medium bust
* When did you order? May 10th
* How was the communication? I got one email saying that my order had been received and that a card for payment would be mailed to me, and then I got an email two days after payment thanking me for paying. I didn't get a shipping notice or anything.
* How easy was it to pay? I chose to pay at a convenience store (money transfer), but I was surprised at having to wait for a card with all payment information. It was very easy paying, just gave it to the cashier and paid, but I'm used to getting an email with information and going to pay.
* How long did it take to ship? It was delivered June 10th.
* Was the quality appropriate for the price, in your opinion? The price on the Japanese website includes shipping and handling, and I bought the body because I was happy with my Miyu.
* Did the item look like the sales pictures? Exactly.
* Were you satisfied with the product? Any problems I had were the result of me working out a good way of making a Unoa hybrid, and I bought the body knowing it would be good for my needs.
* If you weren't satisfied, how did the company solve your problem? I had no problems, so not applicable.
* Would you order from this company again? If I need it or get bit by the bug, of course!
* Would you buy this company's products second-hand? Only if I can check it out first to make sure the previous owners were kind.

 

* What did you order? Dreaming Stripe green & pink jammies, Rainbow pink & blue undies
* When did you order? July 4, 2010
* How was the communication? Good
* How easy was it to pay? Extremely easy thru PayPal
* How long did it take to ship? Received Shipping Notice July 20, delivered July 26
* Was the quality appropriate for the price, in your opinion? Pricey but adorable - extremely well made with incredible attention to detail! Fits my Honey Delfs perfectly!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? If I could find what I was looking for - yes.

 

* What did you order?
Pukipuki Pukisha
* When did you order?
05.05.2010
* How was the communication?
It was ok.. Responded very quickly, also I got a shipping notice
* How easy was it to pay?
Easy, by credit card
* How long did it take to ship?
1 1/2 Months... it shipped by the 18th of June...
* Was the quality appropriate for the price, in your opinion?
Yeah It's ok...
* Did the item look like the sales pictures?
I think so, yes, but as I didn't got the same wig, it looked a bit different, the wig showing at the sale pictures definitely got a better quality !!
* Were you satisfied with the product?
Yes I am, I was a bit surpriced of the size, I thought he would be a bit bigger, but it was stated how big he actually is, so I can't complain !!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
Yes!!
* Would you buy this company's products second-hand?
Yes, I prefer, so don't need to wait soo much time till being shipped !!!

 

Completely forgot to fill this in...

* What did you order?

Pukifee Cupid Snow Waltz Fullset

* When did you order?

5th Jan 2010

* How was the communication?

Okay I guess. I didn't really have much to ask them.

* How easy was it to pay?

Quite easy using Paypal. It was confirmed within a day if I recall correctly.

* How long did it take to ship?

She arrived on the 20th of Feb - earlier than expected despite them having to deal with the post-Christmas rush.

* Was the quality appropriate for the price, in your opinion?

Oh definitely. Her little clothes and shoes right down to the feathers on her hat are just really well done. Not to mention I also got the free event faceplate plus their calendar.

* Did the item look like the sales pictures?

EVEN BETTER! Sales pics do not do this little one justice. I was worried about her being too 'blue', but her wig was more lavender-greyblue as was her eyeshadow, and they sent grey acrylic eyes which look lovely on her. She's also a very rosy Normal Skin.

* Were you satisfied with the product?

She killed me with cute the moment I opened the box, so I'd say yes, more than satisfied. Everyone who sees her is slain by cute.

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Heh, it's hard not to. I'm already eyeing the Pukifee Luna.

* Would you buy this company's products second-hand?

If the product was in good condition, and the seller has a good reputation for being honest, and the price was right, then yes I would.

 

* What did you order?
A Pukifee Bonnie with face-up, wig and a pair of shoes.

* When did you order?
I placed my order on the 7th of August. My payment was confirmed on the 10th.

* How was the communication?
I didn't need to ask them anything, but they e-mailed me to say that I'd ordered, that my payment had been confirmed and that my order was shipping.

* How easy was it to pay?
Easy. I used Paypal.

* How long did it take to ship?
She was shipped on the 27th of September. (the day after I ordered they started an event) I thought this was pretty quick considering the mad rush they got for orders.

* Was the quality appropriate for the price, in your opinion?
Yep!

* Did the item look like the sales pictures?
Better. : D

* Were you satisfied with the product?
Indeed!

* Would you order from this company again?
Sure, if there was something from them that I wanted.

* Would you buy this company's products second-hand?
If it was in good quality.

 

* What did you order?
A minifee Rheia NS with extra head, and extra hands

* When did you order?
26 august, 2010

* How was the communication?
Good

* How easy was it to pay?
yes, really easy!

* How long did it take to ship?
a little more than 2 month

* Was the quality appropriate for the price, in your opinion?
It's my fifth minifee, and this time, I'm disapointed by the quality... really.

* Did the item look like the sales pictures?
Yess

* Were you satisfied with the product?
Not at all... She's... PINK! and abricot! she seems like a little pig... really disapointed because all the NS minifee were clearer than my first, and again and again, I have a little pig in my house.
She have big seams lines all over the body, the legs don't jointed very well at the top, the hands was very difficult to unplug, and I twisted the hook in the hand... a bubble on the feet, recorked with new resin, but not in the same color, and sanded very quickly so you can see sanding marks, the head caps of the juri event head and of the rheia sleeping don't fit at all, and it seems to be head caps from other head put on it, like that (and they are not of the same color...)... fairyland seems to change their quality, and I don't like that.

* If you weren't satisfied, how did the company solve your problem?
for the moment, there is no response for my problems.

* Would you order from this company again?
I don't know, if they don't change their quality and don't return to the quality of the last year, no.

* Would you buy this company's products second-hand?
yes, maybe!

 

Omg, I am new to the world of bjd's and I just ordered a MNF Ryeon and a El elf Littlefee...Is there something wrong with their resin quality??

 

Fairyland Feedback (2010)
Fairyland

* What did you order?
PKF Gentle Rabbit PongPong

* When did you order?
During their summer event, in a G.O

* How was the communication?
No comments

* How easy was it to pay?
No Comments

* How long did it take to ship?
It was on time. Around 45 plus days.

* Was the quality appropriate for the price, in your opinion?
No. Both my faceplates are really loose. I cannot even take photos of them bald and standing as their faceplates will fall.
Magnets provided also could not be placed in the faceplate hole as it is too small.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
I was very satisfied with the event gifts. The hands are detailed and the Duck plate could be snapped on properly. The posing of the doll is fantastic, might be a little loosely strung but it still can standing solidly and do the breakdance position thingy. However, the OE FP and the Sleeping Faceplates were a totally different matter.

* If you weren't satisfied, how did the company solve your problem?
They keep insisting that loose FPs are part of the company norm (Oh really Fairyland?) and that 80% of their FPs are like that. They asked for me to put on the magnets and when I told them that it could not fit they said to push it down as hard as I can. They don't seem to get that the hole is really too small and that IF I could push it down I would not have even bother to ask them for help. I asked for a manuel for help but they don't have one. Overall, the people here at DOA are MUCH MUCH more helpful then the FL people. -.-

* Would you order from this company again?
I would try not to. Unless the doll is as epic as Pong.

* Would you buy this company's products second-hand?
Yes. At least I would be in the know of its flaws and at least the owner can tell me how to solve it.

 

* What did you order? A-line Minifee ShuShu girl with both heads and no faceups
* When did you order? 12/25/2010
* How was the communication? So far it has been great!
* How easy was it to pay? Fairly easy I suppose, I'd never used eximbay before
* How long did it take to ship? About 43-44 working days. Well within Fairyland's estimate. She was ordered on 12/25/10 and arrived on 3/4/11. She only took two days to arrive after shipping!
* Was the quality appropriate for the price, in your opinion? I'd actually pay even more
* Did the item look like the sales pictures? Even better!
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? There weren't any problems at all, but I'm sure if there were they would resolve them
* Would you order from this company again? I plan to!
* Would you buy this company's products second-hand? Probably, but I'd rather order from the company themselves cause they are soo awesome

 

* What did you order?
Basic LittleFee Bisou with face up
* When did you order?
Oct 15, 2010
* How was the communication?
Great c=
* How easy was it to pay?
Pretty easy, I wasn't really sure what to do but my dad figured it out pretty quickly.
* How long did it take to ship?
She shipped Dec 23, 2010 and arrived Dec 28, 2010
* Was the quality appropriate for the price, in your opinion?
This was my first BJD, so I'm not really sure. Though I find her well worth the money I payed for her. =D
* Did the item look like the sales pictures?
Exactly like it. c=
* Were you satisfied with the product?
Yes! She's so much fun to pose and she's so adorable. c=
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Of course =D
* Would you buy this company's products second-hand?
Probably.

 

* What did you order? Wig, 5 shoes, pukisha set, clenching hands - all for puki puki.
* When did you order? 2010/09/15.
* How was the communication? Had no need for additional comminucation, standard mails all arrived in time.
* How easy was it to pay? Paypal, easy.
* How long did it take to ship? Shipped 10/02 - on schedule; received 10/12.
* Was the quality appropriate for the price, in your opinion? Definitely. Shoes can be considered an artwork, with such size
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes, absolutely.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Already did Might buy again if not available from site and/or kept in good condition.

 

* What did you order? Al a Carte MNFs Karsh & Miyu
* When did you order? 10/25/10
* How was the communication? Hit & Miss
* How easy was it to pay? Paypal, easy.
* How long did it take to ship? Nearly 2 months
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Not at all
* If you weren't satisfied, how did the company solve your problem? Approaching Resolution–Refund
* Would you order from this company again? Never
* Would you buy this company's products second-hand? Possibly.

DETAILS: The MNF Miyu is a L-bust, and has the, apparently common, defect of refusing to lock at the upper back torso joint. The upper piece essentially bobbles around on its own and is clearly mis-made. A small or cutie bust MNF easily latches in the back, allowing the doll to have a straight posture when sitting or slightly slouched when standing. I outlined the issue to FL and sent them pictures. They told me to return the doll for inspection, and I did so at my own cost. They have since gone from saying that the problem is merely stringing (the first thing I checked), to ignoring the actual issue, to suddenly claiming that they don't understand what issue I'm talking about at all. The story has changed multiple times throughout the resolution process until I finally insisted on speaking to another English rep. Since I began speaking to him, we've quickly begun approaching a resolution.

Fairyland is apparently making the L bust MNF without the ability to latch in the back. I find the construction shoddy, and have let them know that it would probably be best to advertise the fact that this doll's mechanism's do not perform as usually expected of a MNF. I have been offered a refund, and we are in the process of negotiations ( I wish to keep the Karsh, and Miyu head) for a refund on the body alone. I am currently satisfied with our progress and will update here when we have finished the transaction completely.

UPDATE 01-31-11: Fairyland is now trying to make me pay the paypal fees because they decided that it would be a good idea to send the refund as a payment and not accept the fees. I've attempted to resolve this in an expedient manner, but now I'm calling Paypal daily to keep them abrest of the issue. If Fairyland persists in insisting that I should pay the fees, they will endanger their standing as a merchant with Paypal.

 

What did you order?

I order "A la carte" Chloe minifée, Small bust, hands 3, cutie legs, Sleeping head, Natural Skin; and another hands number 8.

When did you order?

I order it at 21/11/2010.

How was the communication?

It always been so fast, friendly and concise.

How easy was it to pay?

It's so easy using paypal. And they confirm the payment so fast too

How long did it take to ship?

It would late 40 working days, but they ship my order a week early. I'm very glad with this.

Was the quality appropriate for the price, in your opinion?

I think that all of the Doll companies have hight prices, but I need to say that I thing Fairyland Dolls deserve it, because the communication, service and the product is so fantastic.

Did the item look like the sales pictures?

It is really better than the photos. It's most beautifull than the photos in the "A la carte" secction.

Were you satisfied with the product?

I'm,and very much. And I'll buy another time to this company, I don't need to thinking about

If you weren't satisfied, how did the company solve your problem?

If I had some problem I know that fairyland would try to compen or heal the error.

Details:

I asked to them about when I would recieve my order, because I calculated it would be on the second week of January. So, they remember to me that I don't use the Christmas Hollydays on the calculate, and my order would be some late than the time I said.

But finally, they say to me that they tried to ship my order on my time. And they did it I'm very glad because they worked so fast even though I was wrong on my calculate.

And all of the items arrived fantastic and perfect. And when my package was retain on Spain Customs, they bring me their help on all I need with nicely and quickly.

I'm very Glad with the workers, with the items, and all. I'll buy in this company again, it's sure.

 

* What did you order?
First: Littlefee pipi normal skin
Second: Littlefee bisou white skin + wig

* When did you order?
First: July 13, 2010
Second: October 9, 2010

* How was the communication?
Nice =)

* How easy was it to pay?
So easy with paypal =D

* How long did it take to ship?
First: Less than 40 days
Second: More than 40 days
But approximately that days xD

* Was the quality appropriate for the price, in your opinion?
First: Yes, very good quality
Second: Yes... resin is good... but there're a lot of defects in her tt,tt

* Did the item look like the sales pictures?
yes

* Were you satisfied with the product?
First: Yes!
Second: not much...

* If you weren't satisfied, how did the company solve your problem?
I should ask them to redo it that's wrong and I supose that they'll make this

* Would you order from this company again?
Yes, I want a minifee

* Would you buy this company's products second-hand?
Yes, in fact, I bought a minifee second-hand head because it was very cheap ^^

Details:
My littlefees pipi and duck was perfect!, I have no complaints...
but my littlefee bisou... she has two faults, belly's part and pelvis' part don't fit good, and knee is bad, is smaller and not allow move well to back =(

 

What did you order?
A Littlefee Shiwoo + sleeping head(no face ups), a Littlefee Pipi + sleeping head(no faceups), and all of the currently available hands for Littlefee.


When did you order?

5th of December 2010

How was the communication?

Very good! They emailed me promptly to let me know when my order was confirmed and shipped out.

How easy was it to pay?

Very easy using paypal.

How long did it take to ship?

36 days. So 4 days before the 40 day mark.


Was the quality appropriate for the price, in your opinion?

Yes. They pose incredibly well and I have not had any of the problems others have reported in terms of loose faceplates.

Did the item look like the sales pictures?

Yep! Even cuter actually.

Were you satisfied with the product?

Yes I was. The quality of the resin is very good and everything is sculpted with care.

If you weren't satisfied, how did the company solve your problem?

N/A

Would definitely order from them again!

 

* What did you order?
PukiPuki Sugar, 4 outfits and 1 wig
* When did you order?
December 10, 2010
* How was the communication?
Excellent - no problems at all
* How easy was it to pay?
Very easy - used Paypal with no problems
* How long did it take to ship?
Received shipping notice January 26, 2010. Goods delivered February 2, 2011
* Was the quality appropriate for the price, in your opinion?
Yes! Doll is lovely, clothes very well made.
* Did the item look like the sales pictures?
Yes! Even cuter, I think!
* Were you satisfied with the product?
Yes! Sugar is adorable, very tiny, lovely face up! I'm so happy to have her
* If you weren't satisfied, how did the company solve your problem?
No problems! Would like to order from them again soon.

 

* What did you order?

Wild-Green for MiniFee Boy.

* When did you order?

Early February.

* How was the communication?

All the standard notices were sent.

* How easy was it to pay?

Easy with a Paypal invoice.

* How long did it take to ship?

Not nearly as long as it said in the item description. Maybe a week, including the Korean holidays.

* Was the quality appropriate for the price, in your opinion?

Oh yes. These are the highest-quality doll clothes I've ever seen in my life. The fabric has just the right thickness to drape exactly like human clothes. The clothes are snug without limiting the range of movement at all. Somebody obviously put a lot of thought into this. Worth every penny.

* Did the item look like the sales pictures?

Even better.

* Were you satisfied with the product?

100%.

 

Veeeeerrry good thread thank you I am ordering my fairyland doll soon so I'll post what I think as soon as possible!

 

* What did you order?
LittleFee El Elf Full Package (Moon Shadow), Skin : Natural, Makeup on SP : No

* When did you order?
16-12-2010

* How was the communication?
Communication was great, I told fairyland a month early that I might not be able to pick up my package when it ships, and when my order is completed, they sent me an email of the asking for comfirmation whether they could ship my package or not.

I also ask whether they could ship my package early for my birthday. A while later, they sent me an email that my package was ready to ship.

* How easy was it to pay?
Yes it was. (Paypal)

* How long did it take to ship?
It took 39 working days from the date of payment (20-12-2010) and but they shipped on 22-02-2011 because they needed my confirmation first.

* Was the quality appropriate for the price, in your opinion?
Yes, everything was made beautifully.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I plan to.

* Would you buy this company's products second-hand?
Possibly.

 

* What did you order? Feeple 65 Chloe Moonlight Fullset
* When did you order? December 15, 2011
* How was the communication? I never received any interpersonal communication from Fairyland, and I asked several questions.. it was all automated.
* How easy was it to pay? Extremely difficult. I tried to pay the day I ordered her, but because of the pay system they use, my bank put a hold on my credit card because it was such a large overseas transaction. After several attempts to get it to authorize, two days later (after I had made sure it didn't show up on my statement) I finally had to call my bank up and ask them to let the transaction go through. Thought to myself "Fairyland needs paypal!" Reading through this thread though, I guess they did... oops, I'll know for next time.
* How long did it take to ship? I waited almost 90 days from the time that I ordered my doll, she shipped on March 10, and arrived on March 14
* Was the quality appropriate for the price, in your opinion? The doll itself is gorgeous, definitely worth the $600 some dollars, I LOVE the new mechanics of the Feeple 65.. can't say for the fullset outfit, however, because it did not make it here with my order. Still waiting for fairyland to fix this problem.
* Did the item look like the sales pictures? Very much so
* Were you satisfied with the product? Yes, I adore her so very much, I want Rona's head on a Feeple 65 body!
* If you weren't satisfied, how did the company solve your problem? As stated before, I did not receive the fullset outfit that I paid for... contacted Fairyland before they opened yesterday and have not yet received an email back from them. Not happy with their customer service overall right now.
EDIT: They did not get back to me until the 16th, whence they said they would send my outfit out "immediately"- they did not send it out until the 19th, and it did not actually arrive until the following Friday, the 25th. They were polite in their communication, and I do understand they have been outrageously busy with their orders from the winter event, but they really need to pay more attention to things like this, IMO. The whole ordeal has left me very bitter towards FL and has made me think twice about buying directly from them again.