Resolved Error split Saffron

Whaaaaaaaaar? I was in touch with both parts who contact me about this. And I just notice this alerte who appears this morning. This is crazy!
Saffron messaged very kindly two weeks ago about the necklace sent With the outfit and asked if I use it or not. I tell her that I use it and paint it matching the shoes.
Then she told me that the personn who has bought the wings request it but If I use it, I can keep it as It was part it the outfit set.
And then next morning, I've got a rude message from Sywen who argue to ask me to send the necklace because she needs it. No "Thank you", no polite words.
I answer immediatly and TWICE.
If she needs it (and I could understand that) someone (Sywen or Saffron) will pay the fees (shipping) for it but not me.
I can understand that she needs this part ansolutely and I have offered to send it as its just a small piece of resin but I really really really don't like this rudeness.
I have answered to every message from both parts (4 in total) and despite the rudeness of Sywen, offered to send it back if someone pays the fees.
Will it be necessary to open a dispute for that? Really???

 

Hello!
It's clearly a misanderstand: by "sell" I would say that I just dont send the piece on my fees. I could send the resin part for free but I would not pay for the shipping costs.
I take your previous messages as very agressives because you say that Saffron "try" to contact me and ask the piece like if I was stealing it: she don't tried, she succeeded in contacting me. And clearly write that It was not important and that I could keep the necklace. So I never thoughg this small resin part was so important.
I always answered to messages even I was very busy during week with my job and kids.
I will check for shipping costs to Spain as soon as I'm at home.
Best regards
Etoile

 

Hello!
Shipping checked: I send you questions about the delivery and the infos on your private messages ^_~
best regards
Etoile

 

@eleniel ; My apologies, I sent my response directly to sywen when I meant to post here. sywen and I have been in constant communication about the issue for the past three weeks. This was my response:

1. Hi sywen,
2. I'm sorry it's come to resolving this through the Problem Transactions forum. I thought we were still in the process of working things out since this was the last message I received from you before today:
   
   http://i7.photobucket.com/albums/y267/Publah/Screenshot_20170513-194137_zps1fukri6y.png
   
   sywen and I have been in contact for about 3 weeks. She messaged me upon receiving her part of the split that the wing connector was missing. I didn't understand what it was until she showed me that it was the necklace in the video. I had already shipped all parts of the split, and as she said, since the necklace was packaged with the fullset from Fairyland, I sent it to Etoilebleue (buyer of the fullset outfit).
   
   I offered to refund the value of the part to sywen, or the full value of the wings if she would prefer to return them; but we tried to work out a different solution since she wants to keep the wings. I messaged Etoilebleue to ask if she would be willing to arrange with sywen to send her the part, but understandably, she did not. It wasn't her mistake that the necklace ended up with her, so I accept responsibility for the issue, and understand why she would not want to be inconvenienced.
   
   I am still willing to contact Fairyland about the part and purchase it from them if they allow me to.
   
   Or, I can take responsibility for the cost of Etoilebleue sending the item to sywen, if she's willing to.
   
   In any case, I'm sorry again for the miscommunication and error, and hope we can work out a solution.

If the situation has been resolved and sywen and Etoilebleue have come to an agreement, I'm glad, but still offer compensation for the error since I ran the split.

 

Posting here again because I am still being paged, despite the issue being resolved a week ago. If something more is needed from me, please let me know. Etoilebleue and sywen both appear to consider the issue between them resolved without my intervention.

 

The adaptator has been sent and received. On my part it's solved.

 

@eleniel; I had no intention of abandoning my responsibility - though it was never clearly stated what that was. sywen and Etoilebleue chose to resolve the issue without me, despite my attempts to take control of the situation. They stated it was resolved within the thread and in private messages to me, so I assumed all was well and done.

 

@eleniel Please let me know what still needs to be done to consider this issue solved. It has been another week, and both participants have voiced satisfaction. Are we waiting for sywen to post again?

 

Thanks sywen! I'm glad you received it and that everything worked out. Thank you both again for communicating and making it possible to resolve the issue. I appreciate your understanding and patience.