Dollmore Feedback (ALL)

What did you order?
Zaoll Basic Dreaming Luv, MSD wig, shoes, 2 outfits, 2 pairs of stockings, shoes, extra elastic, a wig cap, and pose disks.
When did you order?
01/10/2013
Did you order directly from the company, or through a distributor or dealer?
Directly through the company.
How was the communication?
It was awesome! She has the patience of a saint! I probably sent her an email a night while I was waiting for Ai to arrive.
How easy was it to pay?
It was kinda complicated because I cannot use paypal. But I was able to send a payment using my debit card. I was charged for the shipping though, but Dollmore just put the money that went to shipping as store credit.
How long did it take to ship?
It felt like FOREVER, but it was a little bit less than a month after I ordered her. She came in on 2/8/13.
Was the quality appropriate for the price, in your opinion?
Yes! And the wigs are amazing! When I first recieved my Ai, I had to take off her wig, to remove her face plate, and no matter what I did to it, it would not frizz up!
Did the item look like the sales pictures?
Even better than the pictures! Her faceup looks more natural in real life
Were you satisfied with the product?
Yes!
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Definitely!
Would you buy this company's products second-hand?
Absolutely

 

What did you order?
2 x Limited Ed Stilettos, Pair of Eyes
When did you order?
03/23/2013
Did you order directly from the company, or through a distributor or dealer?
Directly through the company.
How was the communication?
There was a mix up with payments in which I had to send them an email , to which I never received a reply, but the problem was resolved.
How easy was it to pay?
As always, it was and ordeal. i don not understand why they cannot have their paypal set up to pay rigth away rather than waiting for their invoice, which was half of my trouble.
How long did it take to ship?
Item arrived on 03/29/2013, so not too very long. I never received a shipping notice, however.
Was the quality appropriate for the price, in your opinion?
The quality of the items was excellent as always, though the condition in which they were delivered was not. The box came smashed as well as the limited boxes for the items ordered. One of the stilettos were bent and the case for the eyes was destroyed. I have never had this happen with this company before.
Did the item look like the sales pictures?
Yes
Were you satisfied with the product?
Aside from the bent dagger. Yes
If you weren't satisfied, how did the company solve your problem?
Company has yet to be contacted
Would you order from this company again?
Yes
Would you buy this company's products second-hand?
Absolutely
​

 

* What did you order?
1. A top, few pair of eyes, a wig, a whole bunch of accessories (guitar, cigarette, fans, brooch, watch, goggles, hairpins, handcuffs)
2. 1 wig, accessories (eyepatch, helmet, knife, guitar, hair ornament)
* When did you order?
1. Jul 22 2013
2. Jul 14 2014
* Did you order directly from the company, or through a distributor or dealer?
1. Direct through company
2. same as above
* How was the communication?
1. I asked them a question about the shipping and they replied next day
2. They sent the paypal invoice not long after ordering.
* How easy was it to pay?
1. Easy. Paypal
2. Like above.
* How long did it take to ship?
1. arrived Jul 26
2. shipped Jul 17th. Arrived Jul 22.
* Was the quality appropriate for the price, in your opinion?
1. Yes definitely.
2. Yes. I really like the free shipping for items over $100. Last year I spent more and had to pay shipping.
* Did the item look like the sales pictures?
1. Yes
2. Kinda
* Were you satisfied with the product?
1. Yep. no complaints there.
2. Kinda. The wig net was too shallow and won't stay on the head. The REALLY expensive knife had discoloring on the blade. For something so expensive, that shouldn't have happened.
* If you weren't satisfied, how did the company solve your problem?
1. NA
2. Didn't bother.
* Would you order from this company again?
1. Yep
2. Probably, if there are other things I want. But I want to take advantage of the free shipping thing so it'll probably be next year.

PS. I read a couple of posts where people said their boxes came smashed and hence the items inside were destroyed. That actually has more to do with the thickness of the box the company used and the carelessness of those handling them. And I must comment, the box is EXTREMELY thin. It will definitely not stand up against rough handling and long shipping routes.

Hurray for free shipping for orders over $100!!

 

What did you order?
Rainbow Sylvan
When did you order?
November, 2013
Did you order directly from the company, or through a distributor or dealer?
Directly through the company
How was the communication?
Excellent
How easy was it to pay?
Very easy through paypal invoice
How long did it take to ship?
about a month and a half.
Was the quality appropriate for the price, in your opinion?
Yes, though there was damage to her chest. Dollmore was very accommodating, offered to replace the chest piece and refund my shipping after they received it. Since it wasn't such a big breakage, I did not take their offer and I kept the chest piece as is.
Did the item look like the sales pictures?
Yes, actually. I was expecting SOME discrepancies due to all the painting, but I was very happy with the outcome of the doll.
Were you satisfied with the product?
Yep
If you weren't satisfied, how did the company solve your problem?
As I said, they offered to replace the chest piece and refund shipping. But I did not take this offer as the breakage wasn't too bad. I appreciated the offer though :3
Would you order from this company again?
Absolutely!
Would you buy this company's products second-hand?
Already have :P

 

* What did you order? Dopple Asha + wigs, eyes, clothes etc to make up free shipping
*When did you order? October 29th, arrived 1st week of December
* How was the communication? It took them a day or so at a time to respond to emails. Good english and very polite. No problems answering questions. Was told I could add to the order before it shipped and given an estimated date, but when I tried to add to it, it had already shipped but the status was not updated. To be fair it took me a week to decide what I wanted to add, and dolls coming early is a good thing
* How easy was it to pay? Paid via paypal
* How long did it take to ship? Approx 5 weeks
* Was the quality appropriate for the price, in your opinion? She is my first new doll, so I'd be happy no matter what. The clothes I purchased are very good quality and compared to other prices I've seen, I feel they were very good value for money
* Did the item look like the sales pictures? Yep
* Were you satisfied with the product? Yes

Also had freebies included with this order, received a pair of glass eyes (the pupil in one is off centre) a free calendar, free bookmark, free shipping, free MSD sized headband and free dolly spectacles. Didn't expect anything beyond the calendar, shipping and bookmark per the website, the rest was a lovely surprise

 

What did you order?
a few outfits and other clothing, a pair of shoes, eyelashes
* When did you order?
March 7th 2014
* Did you order directly from the company, or through a distributor or dealer?
Direct through company
* How was the communication?
good. i got a confirmation email, invoice, and shipping notice without incident. i didnt have any problems or questions so i didn't have to send any emails that required a reply.
* How easy was it to pay?
paid with paypal after they sent the invoice to my email. very easy.
* How long did it take to ship?
my items shipped march 11th and arrived march 14th
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
absolutely

 

What did you order?
five My Self Eyes and a bunch of hooks
When did you order?
March 14, 2014
Did you order directly from the company, or through a distributor or dealer?
Direct from company
How was the communication?
Great! Through the Q&A board. English was clear and concise. They answered all my questions. The invoice came a couple of days after I placed the order, but to be fair, it was a weekend.
How easy was it to pay?
Very easy. Through Paypal.
How long did it take to ship?
Paid for my stuff March 16. Arrived in the country March 19. Went to get it the next day.
Was the quality appropriate for the price, in your opinion?
Yes
Did the item look like the sales pictures?
Yes
Were you satisfied with the product?
Yes and no? A bit. There are visible nub marks on the irises and sclera, all par for the material their made with aaand nothing that can't be fixed with a bit of sanding (although I'd have to be careful because it's clear plastic)
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Yup!

 

* What did you order? 2 thigh high stockings, 2 undies
* When did you order? back in aug. sept.
* Did you order directly from the company, or through a distributor or dealer? though a go order I think straight from the company
* How was the communication? great the go host was on top of everything
* How easy was it to pay? yes
* How long did it take to ship? it was a go so the dates were all dependent on other people but I got my items pretty fast
* Was the quality appropriate for the price, in your opinion? yes everything was lovely
* Did the item look like the sales pictures? yes
* Were you satisfied with the product?yes
* If you weren't satisfied, how did the company solve your problem? no problems
* Would you order from this company again? yes
* Would you buy this company's products second-hand? probably

 

* What did you order?
>> 2 pairs of shoes, kimono and other clothing, makeup brushes and accessories.

* When did you order?
>> 1 Jun 2014

* Did you order directly from the company, or through a distributor or dealer?
>> directly

* How was the communication?
>> There was no extra communication needed - purchase, confirm and deliver. However, I could not track the delivery using the link given. Luckily there was no issues in delivery, otherwise it would have been really troublesome.

* How easy was it to pay?
>> Easy, via Paypal.

* How long did it take to ship?
>> About 3.5 weeks - I cannot track my delivery so can't check exact date.

* Was the quality appropriate for the price, in your opinion?
>> Yes, the shoes look just like real shoes in small sizes. The makeup brushes are very handy and useful.

* Did the item look like the sales pictures?
>> Yes, all of them.

* Were you satisfied with the product?
>> Highly.

* If you weren't satisfied, how did the company solve your problem?
>> N/A

* Would you order from this company again?
>> I will think about it because I cannot track my delivery.

* Would you buy this company's products second-hand?
>> No - I just don't like second hand items.

 

* What did you order?
wigs and eyes (small order)
* When did you order?
october 2014
* How was the communication?
Positive. One of the items I ordered was out of stock so they notified me asap and I got to pick a replacement item.
* How easy was it to pay?
Paypal-invoice, easy.
* How long did it take to ship?
A few days, some delay due to the sold out item.
* Were there any missing or broken items in your order?
Nope, all arrived in good condition
* Would you order from this company again?
Yes

 

* What did you order?
YoSD: 1 wigcap
MSD: 1 pair of pants, 1 long sleeved t-shirt, 1 pair of socks, 1 pair of shoes
SD: 4 hair pins
* When did you order?
February the 2nd
* How was the communication?
It was amazing. They answered all of my questions really fast and helped me with everything
* How easy was it to pay?
Very easy, through PayPal. I made the order online and got my order number, a little while ago (maybe a couple of hours or less?) they sent me the invoice to my email.
* How long did it take to ship?
I ordered on Wednesday, everything was in stock so I got my tracking number on Friday, and it stater showing updates on Saturday. Got delivered on Tuesday the 10th (I requested EMS shipping)
* Was the quality appropriate for the price, in your opinion?
Yep! I loved the shoes! And the pants looked amazing. They had a zipper and pockets on the back side of it, everything was well made and nothing looked like it was rushed at all. The fabric they used looks pretty nice, too!
* Did the item look like the sales pictures?
Yes they did! The shoes and the wigcap even had the Dollmore logo. The hairpins were the cutest though, really small and adorable
* Were you satisfied with the product?
Yes! It was my very first BJD related thing that I purchased and got. I'm definitely buying from this company again. The shoes even came with paper on the inside so they wouldn't be crushed, and I got a cute sticker freebie! They also put an air filled bag inside of the box so the items wouldn't move around.

 

* What did you order?
A doll without makeup

* When did you order?
Last autumn

* How was the communication?
I haven't had any communications with them but I asked them to put special eyes and wig and they've done it ^^

* How easy was it to pay?
Easy, through pay pal

* How long did it take to ship?
They made a doll for one week

* Was the quality appropriate for the price, in your opinion?
Sure.

* Did the item look like the sales pictures?
Yep

* Were you satisfied with the product?
Yes, I'm completely satisfied ^^

 

* What did you order?
Glamor Model Mortal Love Kasi Dan LE 10 fullset.

* When did you order?
August 2014

* How was the communication?
Superb. Posts on their Q&A board were quickly answered, and I had some special requests. My messages were perfectly understood and any kind of wishes were never a problem.

* How easy was it to pay?
Very easy, I used monthly payments via paypal.

* How long did it take to ship?
I finished layaway in the beginning of April, 2015 and he arrived in the middle of May.


* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Absolutely, even better. There were only minor issues, the boots had scratches but I could choose replacement boots for free. And the wig wasn't in the best condition, but that's nothing I don't think I can fix.

* Were you satisfied with the product?
I am totally satisfied.

 

* What did you order?
Pink Fluxus Dreaming Reaa - Catish Doll

* When did you order?
March 2015 (6 month layaway paid off early)

* How was the communication?
Excellent! They responded almost straight away using the 1 to 1 customer contact option on their site and also via email too. They answered all questions very promptly and advised me when each payment of my layaway had been received.
* How easy was it to pay?
Very easy! I paid using paypal.
* How long did it take to ship?
I placed my order in early March and finished my layaway very quickly and got my delivery notice on the 15th of May!
* Was the quality appropriate for the price, in your opinion?
Definitely! The quality of the doll and all the accessories I ordered are top notch!
* Did the item look like the sales pictures?
Exactly as shown, but better in real life!

* Were you satisfied with the product?
Totally and absolutely most definitely satisfied! There were lots of extra free items too with my order which were all much appreciated.

 

* What did you order? A pink double SD carriage bag, SD cat ears painted, and a SD handcuffs.
* When did you order? March 19 2015
* Did you order directly from the company, or through a distributor or dealer? Direct through company
* How was the communication? Very good, and they answered questions within a day.
* How easy was it to pay? Very easy. Paid with Paypal.
* How long did it take to ship?It was shipped on March 31 and it took about a month to arrive.
* Was the quality appropriate for the price, in your opinion? Yes its a very nice bag and I grabbed it while it was on sale.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes the bag was actually bigger than I thought.
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? Yep

 

* What did you order?
Some clothes and a wig.

* When did you order?
November 2015

* How was the communication?
I received an automated confirmation after ordering and another confirmation after my order shipped, that was it. Not bad, not great, straightforward enough.

* How easy was it to pay?
Paypal. TOO EASY

* How long did it take to ship?
Everything was in stock so it shipped out the next day.

* Was the quality appropriate for the price, in your opinion?
For the most part. The clothes are wonderful and very nice quality, pants have a button and zip fly, no loose threads on the knit shirt, that kind of thing. THE WIG, THOUGH. It was very inexpensive, but it’s really an awful wig. It’s cut in such a way that it hangs halfway over my doll’s ear on one side and is too high on the other side, the top is pointed even if you try to straighten it or push it down (it's the wrong shape), and it has a “tail” in the back that looks like a Polish plait, which might be suitable for some characters but not this particular dude. It was also kind of dusty and was shedding lint everywhere. I might be able to salvage it if I can cut off all the overhang and beat the dust out of it.

* Did the item look like the sales pictures?
The clothes are even better than the pictures, especially the knit shirt which looks like a real human shirt in miniature rather than obvious "doll clothes," but the wig did not look like the photos at all.

* Were you satisfied with the product?
The clothes: very much so! The wig: nope.

* If you weren't satisfied, how did the company solve your problem?
N/A, but that doesn’t reflect on them at all. If it had been a more expensive item and I hadn’t been going through some tumult that made a cheap fur doll wig not terribly important, I would have pursued it, but I didn’t feel like it was worth the hassle at the time, especially if I had to try to exchange stuff internationally.

* Would you order from this company again?
Yes, I just wouldn’t buy another fur wig, there are other merchants who sell much better ones on Etsy and the like. It's disappointing because this fur had a really cool texture. Their other products were great, I would order clothes from them all day long and I totally recommend them for that at least. I'm sure their regular wigs are fine too.

* Would you buy this company's products second-hand?
Possibly, if they were in good condition.

 

* What did you order? two lucky bags
* When did you order? November 28 2015
* Did you order directly from the company, or through a distributor or dealer? Direct through company
* How was the communication? I received the confirmation of my order and then another for the shipping.
* How easy was it to pay? Very easy with Paypal.
* How long did it take to ship? four days (arrived just now)
* Was the quality appropriate for the price, in your opinion? Yes, I like the bags; they have so many items for 50 dollars. Detailed clothes with nice quality and accessories; I'm not really satisfied with one wig quality, but the other that I received are really soft and beautiful.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes the bags have more items that I though.
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? Yes **

 

What did you order? 1 Doll, 2 outfits, 1 set of eyes, 1 pair of boots
* When did you order? November 20 2015
* Did you order directly from the company, or through a distributor or dealer? Direct through company
* How was the communication? It was very good. I asked that the doll look exactly like the picture, i.e same faceup, hair and eyes. The pictures on their web had a few different wigs so we wrote back and forth so that I could get the one I wanted.
* How easy was it to pay? Paid with credit card
* How long did it take to ship? November 20th until today January 26th
* Was the quality appropriate for the price, in your opinion? Yes, this is my first doll (I also have a cat for about a week) and I keep hearing about how expensive the dolls are. When you see the workmanship I wonder how they, the smaller shops survive financially.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Extremely
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? Yes
An added note: I received a bag that was labelled "free stuff" and in it was a pair of Mary Jane shoes, a long mohair wig, a necklace, an outfit shirt, pants and coat, extra pair of eyes, a tie. (wow). plus a calendar.
Customs: shipped to Canada via EMS , no duty, no taxes

 

* What did you order?
Various clothes for my Unoa Akubi hybrid and my Dollmore Model-F body

* When did you order?
21st of Feb, 2016

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
Very good They responded to my question within 24 hours and their English was great.

* How easy was it to pay?
It was kinda difficult just because I was billed with an invoice via PP rather then taken straight to a PP page like most websites do. I emailed them asking about this, and they helped me figure everything out

* How long did it take to ship?
Less than a week

* Was the quality appropriate for the price, in your opinion?
Very much so, I'm so happy with my items because they are all made with such high quality materials!

* Did the item look like the sales pictures?
They did indeed!

* Were you satisfied with the product?
Yep

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
100%, I plan on ordering more clothes from them in the future, as well as maybe ordering some dolls from them too!

* Would you buy this company's products second-hand?
Yes, the clothes are very well made and I would love to own more!!

 

* What did you order?
An Anotherspace SD outfit, Model Doll shoes, string, and s-hooks.

* When did you order?
February 2016

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Excellent! I posted on their Q&A board and got a response the next day. I made a mistake that made me unable to check my order status myself, so Abby was kind enough to email me the tracking number when my package shipped.

* How easy was it to pay?
Not as convenient as it could have been. I was emailed an order confirmation and sent payment via paypal myself.

* How long did it take to ship?
3 days

* Was the quality appropriate for the price, in your opinion?
Yes, the clothes are high-quality as expected from Anotherspace, and the shoes are cleanly detailed and made of pliant leather.

* Did the item look like the sales pictures?
Yes, the items are spot-on.

* Were you satisfied with the product?
Yes, they were just as expected.

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
I'm already planning on it!

* Would you buy this company's products second-hand?
Yes, if they're in good condition.

 

* What did you order?
Lusion Doll - Royal Floraison Dahlia, and two Lusion size wigs

* When did you order?
I had a 6 month layaway from October 2015 to March 2016

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
Communication was excellent! Every month I would receive an email after they had sent me the next monthly invoice for my order, and Dollmore abby was polite, friendly, and has very good English!

* How easy was it to pay?
Very easy, just through Paypal.

* How long did it take to ship?
I finished my layaway payment on March 1st, and waited the standard 60 days plus an extra couple weeks for the sanding service and body blushing I ordered (this is normal for these extra services). I received shipping notification on May 17 and the postman rang my doorbell today, just 3 days later, with her box!

* Was the quality appropriate for the price, in your opinion?
Her quality is truly amazing. Although I don't know what a Dollmore doll looks like without sanding service, I would HIGHLY recommend having the sanding service because her skin is just perfect, and her body blushing makes her look so realistic. Her manicure and pedicure are truly amazing and are painted even better than I could imagine. She's breathtaking in every aspect and her clothing is just as meticulous and detailed as her painting.

* Did the item look like the sales pictures?
I am happy to say she looks exactly like the sales pictures! The only difference is that her outfit looks even more detailed and amazing in person Both the wigs I ordered definitely look much better than in the sales pictures, particularly the blonde cabbage wig. The pictures don't do it justice - it's gorgeous.

* Were you satisfied with the product?
Absolutely. I am even more satisfied with the wigs than I expected. The kanekelon wigs (the one she comes with and the one I ordered) and excellent quality, and the blonde cabbage wig is AMAZING. It's so soft and beautiful. I am overjoyed at how perfect that wig is!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely. In fact, I hope to buy more Lusion dolls and clothes soon!

* Would you buy this company's products second-hand?
Certainly, since there are a few sold out limited edition full sets I want!

 

Since I beileve it giving feedback

What did you order?
A Mokashura Duyou on a boy body

When did you order?
6-23-2016

How was the communication?
I was great! Had to wait a day because it the was the weekend and I totally forgot about it. I ask them to add a wig to my order and they did so.

How easy was it to pay?
Yes, by paypal

How long did it take to ship?
About a week.

Were there any missing or broken items in your order?
Nope everything was perfect.

If there were any problems with your order, how did the company handle them?
I had to ask them when they where shipping my order because it was already 2 months, when most people they have their doll at home by a month and a half. They responded that my doll was in the assemely process and just needed to packed for shipping. I waiting a couple of days and they shipped him out. I got a free outfit and an extra set of eyes wasn't expecting anything but hey it's what I wanted anyway.

Would you order from this company again?
Yup. I'm thinking about ordering a set of glass eyes from them

 

• What did you order? Two wigs, a Dollmore Dear Doll Coco Girl with default Coco Boy face-up, and a bunch of clothing.
• When did you order? 16 July 2016
• How was the communication? Mostly just through automated emails during the process (one when I placed the order and one when it was shipped to me a few months later), but I did post a question to their Q&A section to make sure they saw my special request for the face-up, and they responded quickly and satisfactorily.
• How easy was it to pay? Very. I used a credit card.
• How long did it take to ship? Just over two months.
• Were there any missing or broken items in your order? No.
• If there were any problems with your order, how did the company handle them? N/A
• Would you order from this company again? Absolutely. Aside from my order being executed 100% correctly (from the special face-up to all items I requested being included), I have never received a doll so lovingly packed from any company. The bubble wrap was so intricately and purposefully done, they had put on a free wig cap, gave me another free wig inside the doll box, and they dressed her in a free outfit. I spent a lot of money at their site, and I really feel like I got my money's worth and I was treated as a valued customer.

 

* What did you order?
MSD sized clothes, shoes, accessories, wig, stand, and carrying case.

* When did you order?
Ordered January 5, 2017, shipped January 10, 2017, received January 14, 2017

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
Communication was great. One of the items I ordered was out of stock. They notified me the day after I placed my order and I was able to add items to my order to make up the cost.

* How easy was it to pay?
Very easy. I paid with my credit card.

* How long did it take to ship?
It took 3 business days to ship, even with substituting the out of stock item

* Was the quality appropriate for the price, in your opinion?
The quality of everything is great and definitely worth the price. My one negative is that the bangs on the wig are crazy long, almost to my girl's nose so I'll need to trim them.

* Did the item look like the sales pictures?
Everything looked just like in the photos or even better. I was worried about the stuff the most because the front looks really choppy in the photos but mine wasn't like that.

* Were you satisfied with the product?
I am extremely satisfied. Everything fit and looks great, which was my biggest concern because I was buying for a different company's doll.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely since I know all the products fit my doll.

* Would you buy this company's products second-hand?
Yes

 

* What did you order?
Goggles accessory

* When did you order?
September 24, 2017

* How was the communication?
I did not have a reason to communicate with the company. Everything went smoothly with my transaction.

* How easy was it to pay?
Just a few clicks through Paypal!

* How long did it take to ship?
My order shipped on September 26, 2017 and arrived on October 5, 2017.

* Were there any missing or broken items in your order?
Nope, everything was perfectly fine!

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yes, I would consider it again if they are offering an item I want.

 

* What did you order?
Socool Chiffon One-piece (White, Model W), Rallala Dress (Black, SD), Thistle Panty II (White, SD)

* When did you order?
I made two separate orders on October 7, 2017 and October 14, 2017.

* How was the communication?
Everything went well!

* How easy was it to pay?
I paid with PayPal so it wasn't difficult at all.

* How long did it take to ship?
One order shipped on October 11, 2017 and the other shipped on October 16, 2017. They both arrived on October 23, 2017.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yep. I like the quality.

 

* What did you order?
Four sets of eyelashes

* When did you order?
I made my order on November 9, 2017.

* How was the communication?
Everything went smoothly.

* How easy was it to pay?
Easy payment with PayPal!

* How long did it take to ship?
My order shipped on November 10, 2017 and arrived on November 18, 2017.

* Were there any missing or broken items in your order?
No, everything arrived in great condition.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yes.

 

* What did you order?
A double-SD doll carrier, in black.

* When did you order?
January 1, 2018.

* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.

* How was the communication?
They contacted me very quickly to let me know that the black version of the SD carrier was out of stock, but told me that they could send me the ivory version of the carrier if I was in a hurry to have it, or that it would take 20 to 30 days to make the black bag for me.
Unfortunately for me, I'd read the e-mail very early in the morning, accidentally hit one of the automatic replies ("Yes, please proceed with the order"), and had to respond telling them that I didn't mind waiting for a black bag to be made. They confirmed that they would make a black bag for me, and were very nice about the mistake, haha!

* How easy was it to pay?
Very easy; I used Paypal.

* How long did it take to ship?
The order shipped on January 24, and I received it on January 27.

* Were there any missing or broken items in your order?
It's in perfect condition!

* If there were any problems with your order, how did the company handle them?
I do appreciate that they offered to send me an ivory bag instead, when the one I wanted was out of stock. It's a nice thought! I'm also glad that they confirmed that they understood what I wanted after I sent them my correction.

* Would you order from this company again?
I would! The way they handled things made me feel very comfortable. The bag is very HQ, too!

 

* What did you order?
A stringing tool, eyes, clothes, and shoes.

* When did you order?
22 Feb 2018

* How was the communication?
Prompt automated emails; order confirmation, payment confirmation, and a shipping notice.

* How easy was it to pay?
Easy via paypal.

* How long did it take to ship?
3 days after payment.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
--

* Would you order from this company again?
Yes, definitely.

 

* What did you order?
Zaoll Luv head in Normal skin and Zaoll Dreaming Luv head in White skin.

* When did you order?
13 June 2018

* Did you order directly from the company, or through a distributor or dealer?
Direct from the Dollmore website.

* How was the communication?
Wonderful! They responded super fast to my post on their Q&A informing them I had sent payment for my order and acknowledged the payment the very next day and informed me they would be sending the order out that day (14 June 2018) and that they would provide the tracking number once it was available. Which they did and they were super friendly and helpful too.

* How easy was it to pay?
Super easy, I clicked the pay by paypal button and used my card through paypal. It was done in seconds.

* How long did it take to ship?
1 day to send out! 4 days to get from them to me, including going through British customs.

* Were there any missing or broken items in your order?
Nope! All perfect and accounted for.

* Was the quality appropriate for the price, in your opinion?
Absolutely! These heads are wonderfully sculpted and finished, not a flaw on them and the price is beyond reasonable.

* Did the item look like the sales pictures?
Exactly like them!

* Were you satisfied with the product?
Yes totally! Wonderful solid resin with a nice hint of texture perfect for the sealant to grip onto yet still smooth. Colours are exactly as I expected and the sculpting is wonderful. I've never been happier with a doll purchase, everything was just perfect from start to finish and the product is everything I'd hoped they'd be.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
Yes

 

* What did you order? Wig, eyes, clothing and accessories.
* When did you order? 1 November 2018.
* Did you order directly from the company, or through a distributor or dealer? Directly.
* How was the communication? Excellent. Prompt replies, friendly and answered all of my questions.
* How easy was it to pay? Took a while to realise my browser was blocking the PayPal popup even though it doesn't on other sites.
Updating my address in my account it kept reverting back to the wrong region. Even though I put the correct region in the checkout I was worried about the postage so I contacted them and they updated it for me. Also, the form for the address in the checkout has a section titled 'Detail Address'. Don't know what this means and it was irrelevant but it was a required field so I put in my full address which doubled up on the receipt but luckily you can update the shipping address after purchase.
Didn't get any order confirmation emails as the website stated but did get a shipping email.
Overall, there's a few things here which could be improved but their communication and service made up for it.
* How long did it take to ship? Within 24 hours! Arrived in 6 business days. Very impressed.
* Were there any missing or broken items in your order? No.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Exactly like the pictures.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely.
* Would you buy this company's products second-hand? Yes.

 

* What did you order?
A pair of eyes and two YoSD masks.
* When did you order?
18-6-2019
* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.
* How easy was it to pay?
Very easy via Paypal
* How long did it take to ship?
They shipped the items out same day, it took about a week and a half to arrive. Very happy with that since I used their cheaper shipping option.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Very, I've been looking for a YoSD mask for ages.
* Would you order from this company again?
Of course! I hope other companies start to follow suit with cheaper non-EMS options for shipping.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
4 pairs of leggings/tights, 2 pairs of pants, 1 jacket, 1 pair of stockings, 2 tops!
* When did you order?
Dec 29th, 2019
* Did you order directly from the company, or through a distributor or dealer?
Directly through the company website!
* How easy was it to pay?
It was a little confusing at first- Chrome blocked the paypal popup, and clicking on it (next to the bookmark star) redirected me to my paypal activity instead of a checkout page. I was able to finish paying without emailing anyone by finding my order in my account and clicking a link there (I think it was either the order number or a "awaiting payment/complete purchase" text link, but I can't recall now) that redirected me correctly to the checkout via paypal. It was fine and simple after that! (It might help to allow popups on Dollmore's site before checking out, but I haven't tested it yet.) Also, they list "detail address" before "street address", but when I filled it in accordingly (I put my apt # in "detail" despite that making it first on the form) it was in the 'correct' order on the shipping label online and when it arrived (with the detail address after the street address) Hopefully this will help someone else!
* How long did it take to ship?
They shipped on the 31st, two days later!! They offer cheaper shipping with "partial tracking", but it still let me track it via the EMS and USPS (after it got into the US) websites. It quoted 10-30 days arrival, but it arrived so fast- on the 9th of January!!
* Was the quality appropriate for the price, in your opinion?
Absolutely!! I'm floored, and everything fits great! (I have Slim MSD girls and any bagginess of their MSD clothes were very minimal imo!)
* Did the item look like the sales pictures?
Yes but even lovelier in person!
* Were you satisfied with the product?
So so so satisfied!!
* Would you order from this company again?
I'm trying to resist buying more like, today. I'd definitely recommend them for some fantastic pieces.
* Would you buy this company's products second-hand?
Yes, for sure!!

 

* What did you order?
3 Christmas Lucky Bags one for Model Boys, one for MSD Boys and one for SD Girls
* When did you order?
December 24, 2020
* Did you order directly from the company, or through a distributor or dealer?
I bought directly from the company.
* How was the communication?
Really good, I was sent a confirmation right away. Abby let me know their postal service was experiencing delays. Communication is prompt and very polite! I even forgot my password, and contacted them via e-mail and it was re-set immediately.
* How easy was it to pay?
I had trouble on the site, but I contacted them with the order number and they sent me a PayPal invoice right away.
* How long did it take to ship?
25 days
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
As they were Lucky Bags, it was a surprise. I was able to find most items in their online store.
* Were you satisfied with the product?
Yes and no. I ordered a MSD sized bag for a boy. It had items for a girl inside. My poor little naked MSD boy was able to get a track suit jacket from it and some socks, the rest was all for girls, even the wigs! I only ordered this for him since he had no clothes... and he still looks really sad. All the eyes they sent me were all purple and the same size. Overall, I was able to make use of most of the items. Some were not my style, but that is the nature of Lucky Bags. Aside from the wrong sexed items, it was a good value for the items included. I will put aside money next year to order Luck Bags again, it was fun!
* If you weren't satisfied, how did the company solve your problem?
I am able to use the girl items from the MSD bag, so I will not bother to complain.
* Would you order from this company again?
Yes, I have another active order right now.
* Would you buy this company's products second-hand?
Yes, I have before and I find the clothing to be made nicely. This is why I was excited to order Lucky Bags! They are also good to keep items listed after they are sold out, so I can check for fair pricing when I buy or sell second-hand.

 

* What did you order?
Zaoll Muse, model fist hands, eve high heel feet, Zaoll coat and hat.

* When did you order?
December 2020

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company!

* How was the communication?
Communication was AMAZING! Abby from Dollmore updated me on the progress every few weeks
Best customer service I have experienced in the BJD hobby in 10years!

* How easy was it to pay?
Very easy, through PayPal. I ordered during a sale event so they added some discount coupons to my purchase too

* How long did it take to ship?
Just under 3 months. Doll was shipped 10th March and arrived to the UK on 12th March!!

* Was the quality appropriate for the price, in your opinion?
Absolutely!! Definitely worth it!! Dollmore were sooo kind to me and sent me extra Zaoll sized clothing (a white dress top, white jeans, a mask, pink corset and pink shorts) and 2 wigs, free of charge!!! I feel so honoured, my heart is so full!! They also wired the inside of my Zaoll which was another amazing surprise (as the website doesn't say that)!! Thank you so much Dollmore!!

* Did the item look like the sales pictures?
Absolutely!! And the quality is even better than expected in person!!!

* Were you satisfied with the product?
Oh of course!! Absolutely!! I am over the moon!!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
No question, I would definitely order again!! I'm already thinking of getting a Zaoll Luv now haha!

* Would you buy this company's products second-hand?
Oh yes of course, and I have previously owned an older French resin Zaoll Muse, she was awesome too. The new Zaoll Muse is like an upgraded version and Dollmore have been amazingggggg!!! Thank youuuuu

 

* What did you order?
Well, it started with a blank Zaoll Basic Love Doll. Then I added a face-up, eyes, an outfit, some hands, a couple heads...
* When did you order?
September, 2022
* How was the communication?
Excellent. Dollmore abby (that's how they sign their emails) promptly replies to all correspondence. If something isn't in stock, they followed up with me immediately. If they had to adjust a price (my additions increased shipping costs), they let me know (and were apologetic, which - why? More stuff costs more to ship).
* How easy was it to pay?
Very easy - each order/addition was promptly invoiced via PayPal.
* How long did it take to ship?
So... here's the thing. I have this really BAD habit of going to check the status of my order, and hey, while I'm here, those are some nice eyes! Ooh, outfits 20% off? Let me add that to my cart. Blind box heads! I'll take two. Basically - I have no idea how long it would have taken to ship just the Zaoll doll, cuz I kept adding stuff to my order, lol. Every time, they emailed me to let me know it was going to cause a delay, and every time, I told them it was totally fine.
When I finally stopped adding stuff to my orders at the end of December (a bunch of hands for my Judith body that they had to make), they shipped via FedEx on February 14, 2023. I'm in Ohio, and I got my order two days later on February 16, 2023, which is incredibly fast.
* Was the quality appropriate for the price, in your opinion?
100%. Many of their outfits are made of silk, including the one I ordered. The BJD bag is phenomenal. So many pockets, durable outer, outside zippered pouch, extra shoulder strap, and two pillows included. Right now, I have three SD-sized dolls in the bag, and they fit perfectly. And did I mention it's PINK?
* Did the items look like the sales pictures?
Yes.
* Were you satisfied with the products?
Yes. I think they offer excellent customer service, too.

Things you should know: they have a lot of stuff on their website. Like, a LOT a lot. So, sometimes stuff you order isn't in stock anymore. They are always quick to let you know and ask if you want to wait (if it needs to be made) or substitute (if they can't get more).

Many of their dolls (including my Zaoll) are old-fashioned, single-joint elbows and/or knees. I asked Dollmore abby; they said that the sculptor is 100% opposed to adding double joints to old sculpts.

Finally: my credit card information was stolen for the umpteenth time. I emailed Dollmore (and several other BJD companies) to let them know, and to protect themselves in case I am an increased risk to them. Dollmore (and ACBJD) was one of the first to reply, and they deleted my account, which made me feel better, even though they didn't have to.

 

* What did you order? Kara Klum, Dollpire hands, clothing and accessories
* When did you order? January 2023
* How was the communication? Excellent! Abby contacted me when my order was confirmed. When Dollmore was changing websites, my ordered disappeared. I contacted them about it, and Abby fixed it and let me know everything was good. She contacted me again when they planned to ship within a week. That shipping was delayed because the hands did not come out matching the doll and they needed to redo them, which she let me know could be a 2 week delay. It was only 5 days, and she contacted me again to give me the tracking number.
* How easy was it to pay? Very easy, through PayPal.
* How long did it take to ship? Almost 3 months to the day.
* Was the quality appropriate for the price, in your opinion? Excellent!
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very! The entire process was easy, I was updated regularly, the service was the best I've had with any doll company. This was my third doll purchased from Dollmore, and all have been wonderful experiences. I highly recommend them to anyone considering it! Abby is the best!

 

* What did you order? Wig caps, socks and eye measuring rods for smaller eyes.
* When did you order? July 3rd-2023
* How was the communication? Not the best. I didn't ask any questions but was not able to log in to my account and received no emails of order placed or shipped. If it wasn't for PayPal I would have no record of order.
* How easy was it to pay? PayPal is always easy.
* How long did it take to ship? I received the order today July 5th so 2 days.
* Was the quality appropriate for the price, in your opinion? II love their wig caps and the socks are reasonable and I wanted ones to protect the dolls feet from the shoes just to be safe.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very! Dollmore is a great company and they have a lot of doll items with high quality and great prices.

 

What did you order?
Judith flat feet and hands

When did you order?
30th of August 2023

How was the communication? They sent automated emails, as well as doubled down with non-automated ones. But good! I'm not complaining, all info came quickly.

How easy was it to pay? Easy with paypal.

How long did it take to ship? They shipped the product out the next day (31st). I guess they had them ready in stock, which I really appreciate! They had attempted the first delivery on the 6th of August already (I wasn't home until a few days after, fortunately, they kept trying) so it also arrived very fast.

Were there any missing or broken items in your order? All good, everything was nicely packed in smaller boxes and loads of padding.

If there were any problems with your order, how did the company handle them? No, everything went smoothly with Dollmore!

Only thing that bothered me was that their website is only fully functional on mobile, but then the sorting options for browsing are really clunky - I had to switch between devices a lot to change my details and get the order in in the end.

Would you order from this company again? I would, yes! They are fast and super reliable and have a lot of products ready to ship in stock that many other places would only make/cast on order. The resin feels so heavy even on such small bits! Unfortunately the shipping fees are crispy to Europe - with EMS I still got DHL fees slapped on top so I think I'll change the courier next time.

 

* What did you order?
I did a massive layaway order (89 items total) that included 3 dolls, outfits, wigs, shoes, jewelry, and accessories.
* When did you order?
October 25, 2023
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Excellent. Dollmore abby is always quick to reply to my emails.
* How easy was it to pay?
Very easy. I did a 12-month layaway via PayPal (partial payments option). I love PayPal partial payments, because I can send money every paycheck from my "dolly budget," and when I get antsy, I can pay it off early.
* How long did it take to ship?
After I paid off the layaway in full on February 23, 2024, the order was sent in two shipments via FedEx on May 22, 2024 and May 29, 2024. Dollmore abby emailed me to let me know one doll needed extra time to finish, which I was fine with.
* Was the quality appropriate for the price, in your opinion?
Yes. Dollmore dresses are frequently made with silk and other fine, more expensive fabrics.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes. Keeley Sum arrived with a broken thumb.
* If you weren't satisfied, how did the company solve your problem?
I emailed Dollmore abby right away with pictures of the broken thumb, and I recommended Dollmore file a claim with FedEx (they are notorious for handling my packages roughly). After sending pictures of the outside of the shipping box to them, I hope Dollmore was able to make a successful claim. My new hand was shipped yesterday, June 12, 2024.
* Would you order from this company again?
Already have a Trinity Grayson on layaway.
* Would you buy this company's products second-hand?
Yes, especially their wigs.