Dollmore Feedback (ALL)

* What did you order?
SD and MSD clothes, just over $100 worth.
* When did you order?
Nov 17, 2009
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company via dollmore.net
* How was the communication?
Wonderful, the order confirmation, payment confirmation and shipping notice were all prompt and everything was easy to read and understand.
* How easy was it to pay?
Super easy, did paypal with no problems.
* How long did it take to ship?
It shipped the next day so super fast!
* Was the quality appropriate for the price, in your opinion?
I was really happy with everything and I think for the price they're really great!
* Did the item look like the sales pictures?
They are exactly as picture.
* Were you satisfied with the product?
I am really pleased with everything, even the freebies were really nice! I can't wait until I can order more from them.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Already plotting my next order
* Would you buy this company's products second-hand?
If its in good condition maybe, but their prices are already really reasonable directly from dollmore~

 

* What did you order?
LE Glamor Model Catcher: Ripley Days

* When did you order?
17th November 2009

* Did you order directly from the company, or through a distributor or dealer?
Direct from Dollmore.

* How was the communication?
Brilliant! I asked some questions on their Q&A board and Jee always answered them within 24hrs.

* How easy was it to pay?
Super easy, paid by Paypal.

* How long did it take to ship?
He was shipped out on the 26th November, so 9 days to ship and he arrived today 4th December.

* Was the quality appropriate for the price, in your opinion?
Absolutely...he is soooo amazing, gorgeous & the clothes are so detailed and intricate.

* Did the item look like the sales pictures?
Even better...I didn't realise that the outfit would be so intricate and have so many pieces, and he is just stunning...even better in person thahis pictures showed.

* Were you satisfied with the product?
Definately

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Yep, love their dolls & clothes...

* Would you buy this company's products second-hand?
Maybe, would depend on condition & price.

 

What did you order?
LE Glamor Model Catcher: Ripley Days

When did you order?
November 7

Did you order directly from the company, or through a distributor or dealer?
i ordered from Dollmore

How was the communication?
i didnt really have the need to communicate. mostly because ive never had a problem with them. they did send me a shipping notice :3
that rocked.

How easy was it to pay?
too easy. i need to stop...XD

How long did it take to ship?
21 days. but thanksgiving was in there, other wise it would have been 20. an exact tie with my last LE from Dollmore.

Was the quality appropriate for the price, in your opinion?
i was pretty impressed with this one...it might have been better than the price XD

Did the item look like the sales pictures?
better. the pics do the doll justice but not the outfit. it is amazing, im so happy i didnt split this one.

Were you satisfied with the product?
absolutely
and the free eyes and clothes were great i got too. the shirt was fabulous, it fits my Kara Klum so well! X3

Would you order from this company again?
of course! dont i always? XD

Would you buy this company's products second-hand?
depends. if its something like a few peices of clothing or eyes, yes to save shipping. but i like buying dolls from the company, theyve always treated me so well...so it would have to be a really good deal for me to buy it second hand!

 

* What did you order?
Fuessen dress set and Pubis Club set for Model F, size 8-9 black aron cut wig, SD glasses

* When did you order?
Nov 13, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from Dollmore website

* How was the communication?
They reply within 24 hours at the Q&A

* How easy was it to pay?
Easy, they sent a Paypal invoice

* How long did it take to ship?
They shipped the items on Nov 25, 2009

* Was the quality appropriate for the price, in your opinion?
Yes. The clothes were pretty high quality and well-made

* Did the item look like the sales pictures?
Yes, very much so

* Were you satisfied with the product?
Very satisfied

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I just did

* Would you buy this company's products second-hand?
Probably, if they're in good and/or acceptable condition

 

* What did you order?
SD, Model & MSD sized clothing

* When did you order?
8th December 2009

* Did you order directly from the company, or through a distributor or dealer?
Direct from Dollmore.

* How was the communication?
Excellent as always

* How easy was it to pay?
Easy, paid by Paypal.

* How long did it take to ship?
2 days, shipped on the 10th December 2009

* Was the quality appropriate for the price, in your opinion?
Definately, I love all of the outfits I bought ^^

* Did the item look like the sales pictures?
Yep, even better in person than in the pic's on the site.

* Were you satisfied with the product?
Definately

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Yes, definately

* Would you buy this company's products second-hand?
Maybe, would depend on condition & price.

 

* What did you order?
model/SD clothes, eyes, accessories.

* When did you order?
december 5.

* Did you order directly from the company, or through a distributor or dealer?
directly.

* How was the communication?
they replied quickly when i emailed a question.

* How easy was it to pay?
easy. i used paypal.

* How long did it take to ship?
7 days.

* Was the quality appropriate for the price, in your opinion?
yes.

* Did the item look like the sales pictures?
yes.

* Were you satisfied with the product?
yes.

* Would you order from this company again?
yes. i've bought from them several times.

* Would you buy this company's products second-hand?
i would consider it, if i was going to buy something second-hand.

 

* What did you order?
Zaoll Luv; Basic Blank.

* When did you order?
On...December 15th

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
I didn't have to ask any questions, they sent me verification emails quickly though.

* How easy was it to pay?
at first kinda confusing but i got it!

* How long did it take to ship?
She shipped out on the 17th, and was here today; the 21st

* Was the quality appropriate for the price, in your opinion?
Yessss :3

* Did the item look like the sales pictures?
Better :3

* Were you satisfied with the product?
Yeah! She's kinda wobbly, though. But no biggie.

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Of course

* Would you buy this company's products second-hand?
Sure

 

* What did you order?
A dress, glasses, stockings and some eyes.

* When did you order?
December 16th.

* Did you order directly from the company, or through a distributor or dealer?
From the company.

* How was the communication?
Only communicated by verification emails but I received them pretty fast.

* How easy was it to pay?
I paid via Paypal, so it was pretty easy.

* How long did it take to ship?
The items were sent out on December 17th and I received them on 24th.

* Was the quality appropriate for the price, in your opinion?
Yes, I'd say so.

* Did the item look like the sales pictures?
The eyes are way darker but it doesn't bother me too much.

* Were you satisfied with the product?
Yes, I was.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes! They are pretty fast even around christmas time and even sent some nice gifts. Awesome company!

* Would you buy this company's products second-hand?
Yes, I already did some time ago.

 

* What did you order?
A Zaoll Luv, a Dollmore Youth Eve Noal, a pair of eyes and a lot of clothes.

* When did you order?
At the beginning of December

* Did you order directly from the company, or through a distributor or dealer?
Directly from the Dollmore website.

* How was the communication?
Very fast. I had a few questions and they were all answered within a day at their Q&A board.

* How easy was it to pay?
I received a Paypal Invoice.

* How long did it take to ship?
I placed two orders as two dolls didn't fit in one box. One order (including one of the dolls) was shipped within a week and the other order (with the other doll, the Zaoll) was shipped within two weeks.

* Was the quality appropriate for the price, in your opinion?
Yes, both the dolls and the clothes and eyes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes, very much. I asked for certain wigs to be shipped with the dolls (Dollmore allows that for the default wig) and I was sent two beautiful wigs that were what I asked for. Only one wig was too large for the doll's head.
The freebies were great too.

* If you weren't satisfied, how did the company solve your problem?
I'm not going to complain about a too large wig that fits very well on one of my other dolls.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?

MSD - Mango Dress Set (Yellow)
(7-8) Charming Curl (Brown)
MSD - Eggfry Shoes (Yellow)

* When did you order?

End of November. (They gave me the Christmas presents from the December promotion anyway, which was a nice surprise!)

* Did you order directly from the company, or through a distributor or dealer?

Directly.

* How was the communication?

Standard confirmation emails. I didn't have any questions or anything.

* How easy was it to pay?

They sent me a Paypal invoice, so quite easy.

* How long did it take to ship?

Four days.

* Was the quality appropriate for the price, in your opinion?

I was really blown away by the quality of all the items. I definitely feel like I got my money's worth!

* Did the item look like the sales pictures?

Exactly so.

* Were you satisfied with the product?

Yes, very.

* Would you order from this company again?

Yes.

* Would you buy this company's products second-hand?

Not sure how this is relevant. I never buy doll things second-hand anyway.

 

* What did you order?
Some model doll clothes, and a model doll carry case.
* When did you order?
17th of december
* How was the communication?
Fantastic, confirmed order quickly, good communication of delivery info
* How easy was it to pay?
Incredibly, paypal is genius
* How long did it take to ship?
8 days
* Was the quality appropriate for the price, in your opinion?
The quality surprised me, I wasn't expecting it to be this good for the price.
* Did the item look like the sales pictures?
Sales pictures were really good.
* Were you satisfied with the product?
Absolutely!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
For sure!
* Would you buy this company's products second-hand?
Most certainly.

 

* What did you order?

Model Doll Lisa Rubik: Lingerie III Edition, clothes, and a pair of shoes.

* When did you order?

4th of December.

* How was the communication?

Very good, the response the Q&A board was fast.

* How easy was it to pay?

Well, I accidentally sent my order in three times because I did not know the screen would just go blank, and then I had an error screen with paypal, which was very alarming. But everything went through all right in the end.

* How long did it take to ship?

18 days. Faster than I expected--although winter holidays meant that I had to wait from December 24th to December 29th before the post would actually deliver her, even though she had arrived in my city. Oh, the agony!

* Was the quality appropriate for the price, in your opinion?

Yes, I would say so.

* Did the item look like the sales pictures?

I looked long and hard at many, many pictures of the Lisa Rubik sculpt, and none of them prepared me for just how ravishing she was. The clothes and shoes were also nicer in person.

* Were you satisfied with the product?

The doll is fantastic! There was some fraying on a bow on the dress that I ordered, and one of the shoes has a tight buckle, but otherwise they are great. So yes, I am quite satisfied.

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Yes.

* Would you buy this company's products second-hand?

Possibly, it would depend on the situation.

 

* What did you order?

It was my first Group Order. I got a Dollmore Kid Suntan Asha and some clothe for her, white sandals, and an umbrella as well. Then there is also many many things that everyone else ordered from clothes to props to a large variety of eyes.

* When did you order?

19th of December.

* How was the communication?

It was good! A couple of things were sold out and they informed me quickly and always acknowledged that they got my response.

* How easy was it to pay?

Very! Due to a shopping cart limit I had to join up 3 separate orders. They joined them no problem, gave me free shipping, and sent me a paypal invoice. All I had to do was pay that invoice through paypal! Also I'd like to add that they send out detailed order receipts with pictures of everything you ordered... very handy!

* How long did it take to ship?

I ordered on the 19th. She was mailed out on the 30th. She was delayed to getting mailed out due to some things being out of stock in the order. Then she arrived here today, January 4th!

* Was the quality appropriate for the price, in your opinion?

Even better. Their prices are FANTASTIC for the quality! My girl is so beautiful... and they sent her with the proper wig and eyes... for only $260! I would have paid much more for her! The clothes are lovely, the shoes are great, and I love her little working parasol!

* Did the item look like the sales pictures?

Better. Much better. She's so stunning in person! In the sales pictures her cheeks look really round and I was worried she'd be too kiddy, but she's so much more mature looking in person! The cheeks really don't stand out that bad at all! Her gentle smile suits her character perfectly! There is not a single picture on the internet that I have seen that does this lovely girl any justice. I'm blown away. Also the tan resin is just lovely! And the wig is stunning, too! I was going to get a replacement for her... but I think that this wig is just too perfect to replace now that I've seen it in person!

* Were you satisfied with the product?

Yes yes and a thousand times yes!

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Most certainly.

* Would you buy this company's products second-hand?

Yes I would and most likely will.

Also I would like to add that their holiday event was awesome! The grab bag is huge and it had this GREAT outfit in it that fit my other girl both in size and personality just perfect! I love it so much! Thank You, Dollmore!

 

* What did you order?
SD clothes, eyes.

* When did you order?
december 13.

* Did you order directly from the company, or through a distributor or dealer?
directly.

* How was the communication?
Was good

* How easy was it to pay?
easy. i used paypal.

* How long did it take to ship?
7 days.

* Was the quality appropriate for the price, in your opinion?
yes.

* Did the item look like the sales pictures?
yes.

* Were you satisfied with the product?
yes.

* Would you order from this company again?
yes.

* Would you buy this company's products second-hand?
probably

 

What did you order? A bunch of MSD clothes, accessories, eyes.

When did you order? 21st Dec 09

Did you order directly from the company, or through a distributor or dealer? Directly

How was the communication? N/A. Didn't need to.

How easy was it to pay? Very easy with paypal

How long did it take to ship? 15 days.

Was the quality appropriate for the price, in your opinion?
Yes, definitely

Did the item look like the sales pictures? Yep

Were you satisfied with the product? I am.

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Most definitely.

Would you buy this company's products second-hand? Yep.

The christmas bag was just awesome it's so cute . Also, they gave some yummy uhm.. I'm not sure what they were.. Rice crackers maybe? I loved them. 8D I want moreee.

 

* What did you order?
A replacement head for my limited edition Black Nocturne (catish doll). I'm surprised Dollmore let me buy another, but I left a question in the Q&A, and they were very lovely and told me they'd be more than happy to sell me a replacement! ^^

* When did you order?
16th of December

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Amazing communication, fast and they even sent messages to my email address as well as through the Q&A section.

* How easy was it to pay?
Very easy, used paypal.

* How long did it take to ship?
5-6 days, I think.

* Was the quality appropriate for the price, in your opinion?
Very much so. Though I ordered the head blank so I could do my own faceup on her.

* Did the item look like the sales pictures?
Yup :3

* Were you satisfied with the product?
..amazingly so, the old head got ruined and she was my first doll, so I was almost crying when I unpacked her.. ;-;

* Would you order from this company again?
Yes, I've bought almost all my dolls from there.

* Would you buy this company's products second-hand?
Maybe, but I'm not overexcited about the whole 2nd hand thing, unless the head/clothes/body/accessories are 100% new, and/or the owner just never used them.
..I'm a hygine freak ._.

 

* What did you order?
Clothes; Duffle jacket, one piece hoodie, buckled pants, converse, cute lil' glasses, ect.
* When did you order?
January 3rd 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Communication was a bit slow but manageable.
* How easy was it to pay?
Paid through paypal; but it took them a couple days to realize i've actually paid, because i paid using my dad's paypal and they didn't quite understand that.
* How long did it take to ship?
I got it today! this morning, so that makes about 11 days 8DD
* Was the quality appropriate for the price, in your opinion?
The quality is really great! If only they had this outfit life siize!
* Did the item look like the sales pictures?
Yes!
* Were you satisfied with the product?
Who wouldn't be?!
* If you weren't satisfied, how did the company solve your problem?
Well there was that payment issue , but it was solved pretty fast through e-mails. Otherwise i was very satisfied and the "beautiful" (-cough-MoreLikeScary-cough-) bloodshot glass eyes were a nice bonus!
I even asked them if they could send the correct eye size, which turned out well. 8)
* Would you order from this company again?
Totally!
* Would you buy this company's products second-hand?
maybe, depends on the seller and item.

 

* What did you order?
Copious amounts of SD clothes, mostly stockings and underwear along with some pants and jackets and things, plus several pairs of shoes and a cigarette.

* When did you order?
January 8, 2010.

* Did you order directly from the company, or through a distributor or dealer?
Directly from Dollmore, via website.

* How was the communication?
Excellent. I accidentally sent off a duplicate order, sent them an email immediately, and the extraneous order was canceled right away the following day, along with email notice to that effect.

* How easy was it to pay?
I paid through Paypal: it was extremely easy.

* How long did it take to ship?
I received shipping notice on January 12, so 4 days after ordering. I received my package on January 15.

* Was the quality appropriate for the price, in your opinion?
Yes, I'm very satisfied with the items I received. The quality is good and most of the smaller items (ie: tights) were quite inexpensive. The more expensive items, such as boots and jackets, have a lot of nice detailing, linings, etc.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Definitely! And they sent along a free pair of eyes and some other goodies.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes. Woe to my wallet.

* Would you buy this company's products second-hand?
Absolutely.

 

I hope it's alright to post this here. There is no 2010 thread x.x;

* What did you order?
A doll carrier, MSD clothes, eyes, new elastics, pattern books and a few other little things.

* When did you order?
January 15, 2010.

* Did you order directly from the company, or through a distributor or dealer?
Directly from Dollmore.

* How was the communication?
There really wasn't any. ^^; Just confirmation emails.

* How easy was it to pay?
Credit card, it was rather simple.

* How long did it take to ship?
I actually got a shipping notice that night, but it was the 16th already in Korea, and it arrived today.

* Was the quality appropriate for the price, in your opinion?
Yes, I'm very happy with what I received.
* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Most definitely. The free glass eyes they sent there the size my boy wears and the litle snacks I got were adorable.

* If you weren't satisfied, how did the company solve your problem?

* Would you order from this company again?
Yep!

* Would you buy this company's products second-hand?
If they were in good shape, I would.

 

About my Dollmore orders in 2009; among them my first BJD from them:

* What did you order?
- 2009-05-01: 18~28 Inch American Style Bed (Walnut), several clothes in SD, Model Doll and MSD size, Model Size - Violin (V-20-S : 20cm), SD - Long Strap Leather Sandals(for Girl), two Mini Game Machine in Sky color and two in White.
- 2009-12-06: Model doll size - BJD Carrage Bag (Black), SD clothes, three Ear Drilling (0.9mm), Model doll F & SD Boy size - Love Sneakers in Black and in White, SD - Dollmore Sunglasses (PIN/YE)DX-05011 and ALL Size - Nacre Big Cat (Dark).
- 2009-12-09: Glamor Model Doll - Nayuta Kenzo (Choice : custom make-up, Body blushing : add, Sanding service : no) and SD - Dollmore Sunglasses (BL/BL) DX-08735.
- 2009-12-09: Model doll - 30inch BJD Carrage Bag (Goth Black) and three Model doll size - Span panty(Black).

* When did you order?
Friday, May 1st, Sunday, December 6th and Wednesday, December 9th, 2009,

* Did you order directly from the company, or through a distributor or dealer?
I ordered directly from Dollmore, as usually.

* How was the communication?
Mainly awesome, fast and clear answering; they have always tried to help me whenever I have needed their help. That means a good service for me.

* How easy was it to pay?
Easy PayPal payment method.

* How long did it take to ship?
Only twenty days since order until arrival of the BJD and he came blushed and faced up. Franky, my normal skin Glamor Model Doll - Nayuta Kenzo, arrived (Just a day after my birthday) quickly home on Tuesday, December 29th, 2009.

* Was the quality appropriate for the price, in your opinion?
For sure, I am deeply glad with the great quality Dollmore items have.

* Did the item look like the sales pictures?
Or even better.

* Were you satisfied with the product?
By far, they made a great work with style.

* If you weren't satisfied, how did the company solve your problem?
The most similar thing to a problem, the items which seemed to be in stock in my wishlist that in fact were out. It had an easy and satisfying solution by swapping them for other of same price. The estrange thing, lately every time I place a Dollmore order it keeps on my shopping cart after done, so I check out if rightly made and then I remove the items, still there, from it.

* Would you order from this company again?
I already did a good amount of times and it is only a matter of time that I will again.

* Would you buy this company's products second-hand?
I did not think pretty much about it, but depending on what and its condition I guess I would.​

Besides...

Some other important points:

- Fair deal: Dollmore always informed me about the requirements of their 2009 Christmas Event I was in.

- Shipping fee and discounts: One package of the three orders I made during Dollmore 2009 Christmas Event got the shipping cost for free and I got Model doll - 30inch BJD Carrage Bag (Goth Black) almost for the half of its general price.

- Good care: The package was carefully wrapped, the wig was the one I chose and, although the color of his eyes was different from the one I requested I absolutely love them. Besides, they kindly attached to my package some items I asked them for in the last minute.

- Blushing: I madly love the work they made.

- Assembling completion: Franky arrived completely assembled, maked up and with manual and certificate.

- Stated measurements: Glamor Model Doll – Nayuta Kenzo's measurements told on Dollmore store are quite accurate to the ones my Nayuta Kenzo has and still fit what I wanted.

- Gifts: I fell in love with their 2010 calendar. I was lucky to take part in Dollmore 2009 Christmas Event. They sent me a gift sack with every of the three orders I made from them during then.​

FEEDBACK CONCLUSION: A very nice and highly recommended store and service.

 

What did you order?
Dollmore Eve Fine and a crapload of clothes

When did you order?
January 8, 2010

Did you order directly from the company, or through a distributor or dealer?
From Dollmore

How was the communication?
Excellent. I forgot to order one item (MSD leggins) that I really wanted and when I messaged them on their site, they added it and gave me my new price including the free shipping and with my points included. So freaking easy.

How easy was it to pay?
Too easy. It's always too easy, they have my wallet hostage =_=

How long did it take to ship?
One week!

Was the quality appropriate for the price, in your opinion?
Oh yes. Fine is my 6th DM doll, if i didnt like the quality, I would have stopped at one. Plus, free gifts are always fun!

Did the item look like the sales pictures?
Well, i ordered her with no faceup so no. But she's so freaking gorgeous in person I would say she looks better than she does on the site! I was really expecting a waif, but she's really big! she's got some meat on her bones XD which i was hoping for, so I'm happy.

Were you satisfied with the product?
Very satisfied. I love her.

Would you order from this company again?
Of course. I have another doll I'm planning on ordering soon^^

Would you buy this company's products second-hand?
Clothes yes, dolls...only if the deal was reeeeeally good. I like ordering from Dollmore, they are by far my favorite company.

 

* What did you order?
A set of undies, a scarf, and some tiny food items.

* When did you order?
January 18th.

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Fine. There was no need to communicate, really.

* How easy was it to pay?
Easy. Used Paypal. n__n

* How long did it take to ship?
Not long... it arrived January 25th. I don't know exactly... n_n;

* Was the quality appropriate for the price, in your opinion?
Yup.

* Did the item look like the sales pictures?
The underwear outfit is perfect. The scarf is bigger than I thought it would be and I wonder if it'll fit my MSD, but it looks like the picture. The little cake I bought is very pretty! The ice cream cone is not what I thought it would be; it looks better in the pictures than it really is, but it's not terrible. It's sort of... squishy.

* Were you satisfied with the product?
Overall, yes. They sent me a cookie.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
This is already my second order from them.

* Would you buy this company's products second-hand?
I don't think I'd need to.

 

Please leave feedback in the following format so as to best inform everyone of how your transaction went with the company. Be as specific as you like, and additional comments are always encouraged.

* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

 

* What did you order?
Various SD clothes, shoes, and accessories.

* When did you order?
01-25-10

* How was the communication?
Great, they email when you submit an order and when it ships.

* How easy was it to pay?
Easy, they send an invoice via paypal.

* How long did it take to ship?
They shipped the next day, package arrived today.

* Was the quality appropriate for the price, in your opinion?
Completely, Everything is well made and doesn't cost alot.

* Did the item look like the sales pictures?
Yep

* Were you satisfied with the product?
Very much so.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again?
I plan too, yes.

* Would you buy this company's products second-hand?
Probably.

 

* What did you order?
SDsized clothing, shoes, accessories

* When did you order?
Jan 26th 2010

* How was the communication?
N/A

* How easy was it to pay?
Easy, they sent me a paypal invoice

* How long did it take to ship?
Arrived Jan 30th, 2010

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes

 

* What did you order?
Model-sized boots for the BigFoot; a black tank, and an inner kimono that I should have ordered last year with the outer kimono I got

* When did you order?
1/25/10

* How was the communication?
Good!

* How easy was it to pay?
As easy as waiting for a Dollmore PayPal invoice and clicking "pay now."

* How long did it take to ship?
This is the amazing thing, to me. Just barely a week from order to receipt. International. Amazing!

* Was the quality appropriate for the price, in your opinion?
I think the quality was ABOVE the price point, frankly. NICE, nice boots, and they tucked an extra pair of innersoles into the bag. And the clothing is very well made and quite inexpensive as well. I continue to be more and more impressed with Dollmore.

* Did the item look like the sales pictures?
Exactly.

* Were you satisfied with the product?
Totally!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes, absolutely. I don't even mind the shipping much, because there's such a thing as nearly-instant gratification and fun little extras in the box every time

* Would you buy this company's products second-hand?
Dolls, definitely; clothes and boots, depending on how well they've been cared for.

 

* What did you order? MSD kimono
* When did you order? originally in December, then in January
* How was the communication? slow, but positive
* How easy was it to pay? very
* How long did it take to ship? fast! only a week
* Was the quality appropriate for the price, in your opinion? very reasonable! would have paid more
* Did the item look like the sales pictures? exactly
* Were you satisfied with the product? very much so
* If you weren't satisfied, how did the company solve your problem? I originally had the problem others have had, in being confused by the PayPal screen and ordering twice--after some time (it took about two weeks, but it was over Xmas) in their Q&A forum my whole order was successfully cancelled and I re-ordered. This time the transaction was smooth as silk=) so I take the blame for the confusion myself!
* Would you order from this company again? I plan to!
* Would you buy this company's products second-hand? yes

 

What did you order?
All MSD: Two hoodies, black leggings, two pairs of shoes, a wig, a pair of 14mm glass eyes, and two sets of extra elastic.

When did you order?
January 23rd

How was the communication?
Didn't need to communicate; the whole process went smoothly

How easy was it to pay?
Very! Via paypal. I'm used to ordering by sending the payment along with my order number, so I didn't wait for the invoice by accident XD; But they still got it~

How long did it take to ship?
It arrived February 2nd... So 9 days, really fast! And technically it should be lowered to 7... I ordered the two days Dollmore was gone, and the stupid mailman was too lazy to hand me the package, so I had to pick it up the next day xB

Was the quality appropriate for the price, in your opinion?
Yes! I love everything! At first I was regretting spending "so" much on the stuff, but after seeing it, I'm so happy I got them 3

Did the item look like the sales pictures?
Everything but the eyes. x: I was expecting something rather green and deep, but instead it was very blue and deep. They're still amazing, I'm absolutely hooked on glass eyes, and the quality is great
I also got a free pair of acrylic eyes, which were this really nice, bright lavender/purple-y color. Past reviews I've read say they look "cheap" but in my opinion they're the same quality as my boy's default eyes that are also acrylic o:

Were you satisfied with the product?
Yes! The second I saw my boy in his new wig... this was exactly what I wanted for him. It's a bit big (I guess Dollmore dolls have big heads?) but I'd rather it be too big than too small (And it's nothing a silicon wig cap or velcro couldn't fix~)

If you weren't satisfied, how did the company solve your problem?
n/a

Would you order from this company again?
Planning to now! (Also I want more rice cakes *__*)

Would you buy this company's products second-hand?
Depends on their condition; although I'd probably buy their glass eyes second hand so I have a better idea of the color I'm getting

 

* What did you order? A whole slew of clothes, shoes, and tools.
* When did you order? Beginning of January.
* How was the communication? The invoice took about a day (had to wait for an invoice because of free shipping).
* How easy was it to pay? Easy, paypal. ^_^
* How long did it take to ship? Not long! We never got a shipping notice, but had our stuff within a week (despite the fact that it was a rather large order).
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes, except for some eyes that looked way different in color. o.o
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yup. ^_^
* Would you buy this company's products second-hand? Yes.

 

* What did you order? Lusion, wigs and shoes
* When did you order? Beginning of January.
* How was the communication? The invoice took about a day. I had to wait too for an invoice because of free shipping with the first order.They also sent the colours I asked for if possible with the free eyes.
* How easy was it to pay?I paid with Paypal, so easy.
* How long did it take to ship? Very fast about two weeks the most.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Have done.
* Would you buy this company's products second-hand? Yes.

 

* What did you order?
Zaoll Muse WS (blank, no sanding/blushing), some clothes, accessories, and eye bevelers
* When did you order?
January 26
* How was the communication?
Great.
* How easy was it to pay?
Very easy, they sent an invoice via Paypal.
* How long did it take to ship?
A week, not including Sunday (shipped 2/3).
* Was the quality appropriate for the price, in your opinion?
Definitely.
* Did the item look like the sales pictures?
Even better.
* Were you satisfied with the product?
Very much so. Muse is a beautiful doll and the clothes/accessories are wonderful.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Most definitely.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Model Doll Ha-Yarn Cho Head

* When did you order?
Jan 18

* How was the communication?
Never had to make any.

* How easy was it to pay?
Easy since it was an invoice but the shopping cart confused me and I ended up having extra orders which had to be deleted.

* How long did it take to ship?
I placed my order on Jan 18 and received the invoice within 5 hours. The doll head shipped out Jan 25 (6 days later) and arrived here on Jan 27. A total of 9 days!

* Was the quality appropriate for the price, in your opinion?
Yes, very nice quality doll.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
As soon as I put her eyes in I fell in love.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Defiantly.

* Would you buy this company's products second-hand?
Probably.

 

* What did you order? 5 Pairs of socks, 2 pairs of pants, 2 shirts, a dress, and a pair of panties
* When did you order? January 3rd
* How was the communication? The communication was wonderful
* How easy was it to pay? I was a little confused about how to pay with PayPal, but shortly after I sent them an email, they sent me an invoice, which was easily paid with a few clicks.
* How long did it take to ship? It shipped January 5th and arrived the 8th, so it took a total of 5 days to get to me.
* Was the quality appropriate for the price, in your opinion? Yes, the clothes are very high quality!
* Did the item look like the sales pictures? Even better : D
* Were you satisfied with the product? Very much so
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely, though I'd normally be more inclined to go with a group order to save on shipping...I ordered a lot this time, so it was worth it.
* Would you buy this company's products second-hand? If they were in good condition, yes

 

* What did you order? Glamor Model Doll Ripley Days and a black celestial gown fro model doll M
* When did you order? 11th January
* How was the communication? It was clear and I didn't have to ask much. They were very helpful!
* How easy was it to pay? It was very easy. The invoice was there the morning after.
* How long did it take to ship? About a week. Actually it took shorter than expected!
* Was the quality appropriate for the price, in your opinion? Definately! Ageha looks very stunning! The kimono fits him perfectly and is also very beautiful.
* Did the item look like the sales pictures? Yes, they did. Expect that I think they looked even better!
* Were you satisfied with the product? Yes, I love my new doll to pieces.
* If you weren't satisfied, how did the company solve your problem? I was very satisfied, so there were no problems
* Would you order from this company again? Definately! I'm going to buy a Dollmore kid in some months!
* Would you buy this company's products second-hand? I think I would, but as for dolls, I'd rather have them from new. The clothes I could buy second-hand, though.

 

* What did you order?
MSD Carrier and an MSD kimono.

* When did you order?
February 7th.

* How was the communication?
There wasn't any.

* How easy was it to pay?
Paygate, very easy.

* How long did it take to ship?
It arrived today.

* Was the quality appropriate for the price, in your opinion?
I think so.

* Did the item look like the sales pictures?
Yep. I could kick myself for not buying 2 of the kimono! It looks amazing on my boy.

* Were you satisfied with the product?
Yes, but I was not happy they bent the carrier in half to put it inside of the box, it would have fit at a diagonal, the other carrier I got did, and this one is a gift for a friend. But it was easy to straighten out.

* If you weren't satisfied, how did the company solve your problem?

* Would you order from this company again?
Considering this was my second order of 2010? Yes.

* Would you buy this company's products second-hand?
If in good shape, sure.

 

* What did you order?
A SD white carrier bag, a pair of acrylic eyes and black converse sneakers
* When did you order?
16-2-2010
* How was the communication?
Excellent Everything was fast and smooth!
* How easy was it to pay?
Very easy
* How long did it take to ship?
About 2 days to ship and 3 days to arrive at my doorstep
* Was the quality appropriate for the price, in your opinion?
The quality is excellent and definately worth the price paid for it.
* Did the item look like the sales pictures?
I expect the bag to be whiter but it's kind of off white a little cream white but I love it and it looks white in photos so I don't mind at all!
* Were you satisfied with the product?
Very
* If you weren't satisfied, how did the company solve your problem?
Not applicable
* Would you order from this company again?
Definately! For years to come!
* Would you buy this company's products second-hand?
Of course! If I need to that is ^w^

 

* What did you order? A Zaoll muse, some shoes, socks and a top.
* When did you order? Dec 2009
* How was the communication? Good, but they said they'd emailied me about an out of stock item, although I never got those emails, even in my junk folder.
* How easy was it to pay? Very.
* How long did it take to ship? About 1 month all together, but it got held up by customs and evil Parcelforce in the UK.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very!!!
* If you weren't satisfied, how did the company solve your problem? N/a
* Would you order from this company again? Certainly. I'd reccomend them, too.
* Would you buy this company's products second-hand? Yes.

I'd also like to say my doll was very well packaged and the freebies (a calendar, a free wig eyes and purse and a cracker!) were lovely!

 

* What did you order?
Model Doll - Lingerie III : Lisa Rubik - LE50

* When did you order?
01/27/10

* How was the communication?
Excellent!

* How easy was it to pay?
Very simple. Paypal.

* How long did it take to ship?
Really fast. They shipped her in just 9 days.

* Was the quality appropriate for the price, in your opinion?
Definitely!

* Did the item look like the sales pictures?
Even better!

* Were you satisfied with the product?
Very satisfied.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
Of course!

 

* What did you order? Some SD clothes, wigs, shoes

* When did you order? February 15, 2010

* How was the communication? The usual invoice and shipping notice

* How easy was it to pay? Easy! Credit card!

* How long did it take to ship? It shipped the next day, and arrived on Feb. 22

* Was the quality appropriate for the price, in your opinion? Yes!

* Did the item look like the sales pictures? Pretty much exactly.

* Were you satisfied with the product? Based on looks, yes, now I just have to wait and see if it all fits my Limhwa Luna when she arrives.

* If you weren't satisfied, how did the company solve your problem? No problems!!

* Would you order from this company again? I've ordered from them before and have always been extremely happy with their products. I'll probably order from them again soon.

* Would you buy this company's products second-hand? Sure, although my dollies are pretty spoiled and so far have only gotten brand-new things!

 

What did you order? Doll Carrier &Eye putty

* When did you order? February 18, 2010

* How was the communication? Fine! Confirmation and shipping notice.

* How easy was it to pay? Easy! Paypal

* How long did it take to ship? It shipped the next day and arrived on Feb. 21st

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Yep

* Were you satisfied with the product? I expected the carrier to be a little more sturdy, but it's got lots of pockets for accessories and I can fit multiple dolls in it.

* If you weren't satisfied, how did the company solve your problem? No problems

* Would you order from this company again? Definitely, I love their items!

* Would you buy this company's products second-hand? I often do XD

 

* What did you order?
Various MSD clothing, a MSD-sized armchair, a parasol
* When did you order?
Ordered in 2010/02/22
Deliver-date 2010-02-24
* How was the communication?
Easy. They just sent emails to update on progress.
* How easy was it to pay?
Easy. They have Paypal Service
* How long did it take to ship?
Within the week. It came in a larger box than I expected.
* Was the quality appropriate for the price, in your opinion?
Yes. The price was appropriate.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
No. I think the quality of their goods are equivalent to the low prices that they offer -- second hand items from this company would probably be more prone to wear and tear.

 

* What did you order? modal woman,msd clothes,googles, modol shoes
* When did you order?um 3 weeks ago
* How was the communication? good
* How easy was it to pay?easy
* How long did it take to ship?um 2 or so weeks but lots of holdays for them
* Was the quality appropriate for the price, in your opinion?yes
* Did the item look like the sales pictures? yup!
* Were you satisfied with the product? yup!
* Would you order from this company again? i plan on it!
* Would you buy this company's products second-hand? yup have in the past.

 

* What did you order? Dollmore Kid Dollpire Shiloh girl
* When did you order? March 1st
* How was the communication? Good, they kept me up to date and responded to my questions very quickly
* How easy was it to pay? Yes, they sent me a Pay Pal invoice as soon as they opened
* How long did it take to ship? 1 week from the time I ordered she shipped out, she arrived within 4 days via EMS.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? For the most part ^_^
* Were you satisfied with the product? Yes, very much so
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

* What did you order? two broaches and glamour model sized patissier uniform set set. These were two orders.

* When did you order? First order- 4th march, second order- 5th march

* How was the communication? Very good, both via email and on their customer service board.

* How easy was it to pay? very easy via paypal.

* How long did it take to ship? The first order of two broaches was shipped out two days later, affived just under a week later. the second order of the outfit was shipped a week later and took a week to arrive (2 days of this were waiting for customs inspection).

* Was the quality appropriate for the price, in your opinion? yes, very much.

* Did the item look like the sales pictures? yes.

* Were you satisfied with the product? Very much so.

* Would you order from this company again? Yes.

* Would you buy this company's products second-hand? yes.
There was a small problem with a duplicate order accidentaly happening to me accidental refreshing the page, it was sorted and the duplicate was sorted quickly via leaving a message on their customer service board.

 

* What did you order? Socks, jean shorts, hoodie, kimono, collar, sunglasses, sandals - all MSD sized.
* When did you order? March 9th, 2010
* How was the communication? Good, they sent me an invoice a day after I ordered and also sent me an email telling me they shipped my order. I also asked for 14mm eyes in green or blue (as my free gift) and they ended up giving me eyes of that size in turquoise! xD
* How easy was it to pay? Easy, Paypal.
* How long did it take to ship? They shipped out 2 days after payment was confirmed, then it took about 2 days to get here (minus weekend)
* Was the quality appropriate for the price, in your opinion? Yeah... The jean shorts were pretty detailed; had a zipper and everything.
* Did the item look like the sales pictures? More or less..
* Were you satisfied with the product? Yes, for the most part. Some clothes, like the kimono, were a bit big on my boy though... One of the sunglasses lens popped out of the frame quickly after I handled it... -_-
* Would you order from this company again? Most likely!
* Would you buy this company's products second-hand? Depends on the price, but I think I'd just order from the company because of the free stuff.

 

* What did you order? 5 pairs of 14mm Dollmore acrylic eyes, SD - L Knee socks(Black), SD/Model doll size - Boy black socks.
* When did you order? March 13, 2010
* How was the communication? Good, I inquired about my order after not receiving PayPal invoice and they replied very quickly that the invoice was sent - PayPal just took a bit longer to notify me, I guess.
* How easy was it to pay? Very easy (PayPal).
* How long did it take to ship? Shipment notice received on March 15, 2010.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? I would say about 90 - 95% for the eyes. The sox, yes.
* Were you satisfied with the product? Yes, the sox are very soft and nicely made and hemmed; however, the eyes were a little 'muted' and not as clear strong colour as in the promo pictures.
* If you weren't satisfied, how did the company solve your problem? I would not file a complaint for this, in my opinion, the eyes still look very lovely and I will definitely use them on my dolls. My boy is already wearing his new sox.
* Would you order from this company again? Certainly.
* Would you buy this company's products second-hand? Yes, if the item was in good condition.

Overall good impression. As I have purchased 5 pairs of eyes, I received another pair for free. I was quite excited about that. The 'free' pair of eyes I received are very nice pink colour (not my style, but pretty) except that they are not same shade - one eye seems somewhat darker than the other >.< If I ever decide to use pink eyes, I think it would be interesting as I don't mind little differences; but someone else might be quite dissappointed with this. In any case, I am mearly stating my observations, not really complaining I will definitely purchase from Dollmore again.

 

* What did you order? A blank Suntan Pado boy, a couple shirts, a couple jewelry things, some faceup protectors.
* When did you order? Ordered March 13, paid March 14
* How was the communication? Excellent
* How easy was it to pay? Very easy, they sent a Paypal invoice and i paid it.
* How long did it take to ship? THREE AND A HALF DAYS. OMG. So impressed.
* Was the quality appropriate for the price, in your opinion? Absolutely, he's beautiful and everything else was great, too.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Absolutely
* Would you buy this company's products second-hand? I have and will again, I'm sure!

 

* What did you order?
Suntan Paran Boy and Girl, two outfits, four pairs of shoes
* When did you order?
February the 20th
* How was the communication?
Very good on the Q & A board. My questions were answered within 12 or so hours.
* How easy was it to pay?
There was some difficulty since this was my first time ordering from Dollmore and I didn't know credit card payments didn't work to well with Firefox, but, Dollmore helped me through the process.
* How long did it take to ship?
Three weeks, but from the moment it shipped, three days, not including the weekend.
* Was the quality appropriate for the price, in your opinion?
Definitely.
* Did the item look like the sales pictures?
For the most part, yes. The face-up looked a bit rushed, but it could have just been the artist's style.
* Were you satisfied with the product?
Indeed! The dolls were both very beautiful!
* If you weren't satisfied, how did the company solve your problem?
The payment was a bit wonky, but Dollmore actually cut off all of the shipping, and not just the shipping for one box. It was originally going to be 865, but got cut down to 785! So yay for good deal. I also got a lot of free swag, and that's always appreciated.
* Would you order from this company again?
Most definitely!
* Would you buy this company's products second-hand?
If the items were in good condition, yes.

 

* What did you order? Dreaming Zaoll Luv, underwear, and resin cat ears
* When did you order? March 12th
* How was the communication? Fantastic. All questions I asked were answered within a day on the Q&A board.
* How easy was it to pay? Easy. Paypal.
* How long did it take to ship? Very fast! Shipping notice was given on March 19th that they would ship on March 20th. She made it here in 5 business days...arriving on March 26th. All in all, 10 business days from order placement to package arrival.
* Was the quality appropriate for the price, in your opinion? Definitely! They packaged her perfectly.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Definitely! They threw in a bunch of gifts including: D-Glass Eyes, a lovely wig, a scarf, a towel, a button, a postcard, a sticker, and a large calendar. As a note: if you want a specific gift (e.g. the Dollmore and D-Glass Eyes qualified for), just request the ones you want specifically. I have never had a problem with receiving the free gift items I requested. Additionally, I requested the specific wig and eyes I wanted my Zaoll to have and they had no problem carrying through with that.
* Would you order from this company again? Yes! I am a loyal Dollmore customer.
* Would you buy this company's products second-hand? I have done so before. ^^

 

* What did you order?
2 wigs, 1 full outfit
* When did you order?
Feb 10th, 2010
* How was the communication?
Excellent, I got emails when payment was received and when the order was shipped.
* How easy was it to pay?
Easy as pie w/ paypal
* How long did it take to ship?
Shipped the morning after I ordered it and it arrived maybe seven days after that. Super quick!
* Was the quality appropriate for the price, in your opinion?
Absolutely. Can't beat the price unless you're making them yourself, I think : )
* Did the item look like the sales pictures?
One of the wigs was a little bright, maybe more vivid than the photo, but I actually think it looks nicer.
* Were you satisfied with the product?
There was a bit of wig cap showing on one of the wigs once I put it on my doll, but after some artful rearranging, it all looks lovely.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Absolutely, I dig their stuff and the site is easy to use.
* Would you buy this company's products second-hand?
Depends on the condition I was buying it in, but yes, sure.

 

* What did you order?
Various accessories and a second pair of turquoise acryllic dollmore eyes, F06 - one colour they do really well!
* When did you order?
21st March
* How was the communication?
Excellent communication from Jee Mon as usual
* How easy was it to pay?
Very easy... gotta love Paypal
* How long did it take to ship?
Just a week - Dollmore's shipping times are usually always pretty brilliant - the only variable tends to be customs at this end.
* Was the quality appropriate for the price, in your opinion?
Definately
* Did the item look like the sales pictures?
Yes, better to some degree
* Were you satisfied with the product?
Most definately
* Would you order from this company again?
Already plannning my next order
* Would you buy this company's products second-hand?
Possibly, but Dollmore's service is so good and their prices and products so reasonable I think I'd rather buy new from Dollmore

 

* What did you order?
Lusion doll
* When did you order?
February 18th
* How was the communication?
Good.
* How easy was it to pay?
Actually easy. I paid with credit card. But as a result I also paid the shipping fee and I assumed that Dollmore would make a chargeback to my credit card. I had no idea that I would have to to pay by paypal to get the free shipping.
* How long did it take to ship?
I received my doll yesterday.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Absolutely.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
My only problem was the charged shipping fee. Dollmore offered me store credit and I took it. The other option would have been a transfer to my paypal account.
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
No.

 

* What did you order?
A SD carrier, model doll shoes, & a watch
* When did you order?
2010-03-27
* How was the communication?
Got e-mails for order received and shipping.
* How easy was it to pay?
Easy, papal
* How long did it take to ship?
they shipped on the 29th... they're always fast.
* Was the quality appropriate for the price, in your opinion?
Yes. The carrier is awesome, and the watch even works
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
always
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again?
I definitely will, i want more cookies...
* Would you buy this company's products second-hand?
Yes, but I would miss the cookies...

 

What did you order?
Agora sweater/hat set, a ring, cross necklace, glass eyes, glasses, singlet top

When did you order?
Around Easter weekend, maybe a day or two before.

How was the communication?
Via email, non existent. My email was never answered. However, posting on the Q&A board on the website garnered fairly timely responses to questions.I did not however receive any email shipping notification nor confirmation of my order.

How easy was it to pay?
It was fairly easy once they sent the invoice to the right paypal account.

How long did it take to ship?
Here's where there's a slight problem. I wasn't aware that one of the items I ordered was out of stock and wouldn't be restocked for a few days. I don't mind waiting but I would have liked to have seen something on the item itself when ordering so I would know. I did have to ask them about shipping and that was when I was told about the delay. It would have been nice if I was told this when I ordered or someone at least notified me of the delay.They did however ship the item when they said they would and I received it about 3 days later (12th April).

Was the quality appropriate for the price, in your opinion?
Yes I believe it is.

Did the item look like the sales pictures?
Yes, they all did.

Were you satisfied with the product?
I would have to say that I am satisfied with the products I received. They seem of good quality.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Honestly, I have to procrastinate on it a bit more.

Would you buy this company's products second-hand?
It depends on the price and the condition it's in.


Additional Notes: I had a lot of problems ordering through the site. The biggest was that it gave me a blank page after hitting checkout. I did attempt to email to enquire if they received my order but got no response. I then posted on their Q&A board and was told that I had placed duplicate orders but that they had cancelled one of them. If they got their website working properly, I might consider giving them another go.

 

What did you order?
Dollmore Cold Heartbroken Thinking Kara Klum
a bunch of clothing and other stuff

When did you order?
I ordered Feb 27 but I didn't pay until March 1

How was the communication?
Excellent. I messaged them on their Q&A (on their site they say they do not respond as well to email as they do the Q&A. Always use this section to ask questions) twice, once to request an invoice (which I got an answer to literally within minutes) and once to ask about shipping times.

How easy was it to pay?
Way too easy. Dollmore has gotten a large chunk of my money since joining this hobby.

How long did it take to ship?
almost a month. The WS Adam body was out of stock and it took a bit longer than normal. But compared to the over 10 week wait from Fairyland I'm still in, it was nothing.

Was the quality appropriate for the price, in your opinion?
of course. If it wasn't I wouldn't own 7 of their dolls.

Did the item look like the sales pictures?
4 Kara Klums later I don't bother to look at his pictures. I know what he looks like. but yes, he does. or did...He doesn't anymore XD

Were you satisfied with the product?
of course! again...7 dolls.

If you weren't satisfied, how did the company solve your problem?
I didn't have a problem. But I know they've handled my issues well in the past, so I am not worried.

Would you order from this company again?
yup. already planning #8
and most definitely if they make my favorite boy with closed eyes or an open mouth!! or fangs. *hints*

Would you buy this company's products second-hand?
I don't know. Sadly the second-hand prices are usually more than ordering them brand new...and I like ordering from Dollmore. So most likely not. well, yes for clothes XD
but probably not dolls.

 

* What did you order?
LE Elfish Pado
* When did you order?
March 30 2010
* How was the communication?
Not needed, but very good if I had any questions.
* How easy was it to pay?
Paypal~ Very easy~ ^^
* How long did it take to ship?
Shipped out April 13, arrived April 16.
* Was the quality appropriate for the price, in your opinion?
Yes, considering it's a LE.
* Did the item look like the sales pictures?
Even more beautiful~ ^^
* Were you satisfied with the product?
Immensely of course. Very well crafted.
* If you weren't satisfied, how did the company solve your problem?
Doesn't apply.
* Would you order from this company again?
Definately.
* Would you buy this company's products second-hand?
If it was in good condition and depends on what it is, sure.

 

* What did you order? MSD clothing (underwear, a skirt, leggings, three necklaces, three tops, and a pair of shoes)
* When did you order? April 17, 2010
* How was the communication? Very good through their Q&A page, virtually nonexistent via email.
* How easy was it to pay? Difficult; when I went to check out, and use a credit card, the page came up blank. Refreshing accidentally set up two orders. It took about two or three days to get it all sorted out, cancel one order and pay via Paypal for the other.
* How long did it take to ship? About a week, because they didn't tell me something in my order was backordered and wouldn't be restocked until... after the time I needed the order by. xX; But they did inform me when I asked when it would ship, and allowed me to substitute something else for the backordered item. Once it shipped, it was very fast - it took less than four days to get here (here being NYC, USA).
* Was the quality appropriate for the price, in your opinion? Absolutely! The clothes are gorgeous and they fit my dolls like they were made for them!
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? N/A.
* Would you order from this company again? Yes, but I would use Paypal right off the bat and not try their credit card payment page again.
* Would you buy this company's products second-hand? Definitely.

 

* What did you order?
A pair of sneakers, and a Chastity uniform

* When did you order?
Did the order Sunday night on the 18th, confirmed order on the 19th, shipped on 26 and got it on the 30th

* How was the communication?
n/a

* How easy was it to pay?
super easy...I got an email from paypal saying they were looking for my moneyz

* How long did it take to ship?
After the "before shipping status" cleared into "Shipment complete" It only took about 5 days to get here

* Was the quality appropriate for the price, in your opinion?
Super awesome fantastic quality!

* Did the item look like the sales pictures?
They looked even better in RL

* Were you satisfied with the product?
Super satisfied with the product!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes!

* Would you buy this company's products second-hand?
Umm I don't think the offer this...but maybe I would if they did

 

* What did you order?
Clothes, accessories, eyes, guitars, other stuff

* When did you order?
I've ordered 15-20 times from Dollmore over the years.
Last time was in April 2010.

* How was the communication?
Perfect. They answered all the questions I had and were very serviceable.

* How easy was it to pay?
I have Dollmore's addy saved in my PayPal so I always pay right away. Smooth and perfect.

* How long did it take to ship?
This last time, 2 days. Mainly because I ordered on a Saturday, I guess.

* Was the quality appropriate for the price, in your opinion?
Usually they have good quality for the price, but there are exceptions.

* Did the item look like the sales pictures?
One guitar was thicker than I got the impression of in the pics, but they have actually added a pic where you see how it really looks now.
One pair of pants were not the same fabric as in the pics, but it was still the same model/size.

* Were you satisfied with the product?
Absolutely. With everything I've gotten from Dollmore, one or two mistakes is nothing.

* If you weren't satisfied, how did the company solve your problem?
I never complained.

* Would you order from this company again?
Absolutely.

* Would you buy this company's products second-hand?
Yes, and I have (Doll carrier bag and clothes which I'm content with )

 

* What did you order? MSD clothes, shoes, socks, misc
* When did you order? April 15
* How was the communication? Kind of slow. I asked a question and it took a bit to get an answer.
* How easy was it to pay? Patpal.
* How long did it take to ship? About 12 days, because items were out of stock and they didn't tell me until after I asked.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? ... Meh. Because a skirt I bought was out of stock they sent me a different one. I didn't notice because they only just released this skirt. So while I like it, I am not happy I didn't get the item I chose.
* If you weren't satisfied, how did the company solve your problem? I only just noticed, now I have to write to them and see. However I don't want to go through the hassle of sending something back so an apology will suffice.
* Would you order from this company again? Most likely, every company is entitled to a few mistakes here and there.
* Would you buy this company's products second-hand? Only if something was sold out or if shipping was cheaper.