Dolk Company Reviews

What did you order?
Kyul with B line Type B
When did you order?
07/23/2012
How was the communication?
Nice and quick reply
How easy was it to pay?
Easy via Paypal
How long did it take to ship?
About 1 week
Was the quality appropriate for the price, in your opinion?
Very Nice, They are professional ^^b
Did the item look like the sales pictures?
Very Beautiful , He just so gorgeous.
Were you satisfied with the product?
Yes
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Yes.
Would you buy this company's products second-hand?
N/A

 

* What did you order? Dollpamm Ice Arubi Full Set
* When did you order? June 23rd 2015
* How was the communication? Communication was good, though I'd take into consideration the time difference, it may take them a while to respond and they are not open weekends.
* How easy was it to pay? It was very easy they give you they're paypal address and you pay right away
* How long did it take to ship? It shipped immediately when it got to me.
* Were there any missing or broken items in your order? There were none.
* If there were any problems with your order, how did the company handle them? Any issues I had they addressed immediately.
* Would you order from this company again? Yes. Gladly.

 

* What did you order?
Bunny Nine Maple
* When did you order?
September 20th 2015
* How was the communication? Very good! They replied to all my emails and even were kind enough to change the skin color when I asked them too!
* How easy was it to pay? Easy! I just used paypal to pay them for my layaway.
* How long did it take to ship? 11/23/15 I payed off my doll completely a few days before.
* Was the quality appropriate for the price, in your opinion? She is gorgeous in person and it was worth the wait! The shipping was also very fast.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? For the most part yes, but it has nothing to do with dolk. They packaged it very well and it arrived in perfect condition. The shipping came in a day early!
* Would you order from this company again? Absolutely! I have a 2nd doll on layaway again.

 

★ What did you order?
LUTS Kid Delf Bory
★ When did you order?
August 19, 2015
★ How was the communication?
Very prompt replies!
★ How easy was it to pay?
Easy. With Paypal
★ How long did it take to ship?
About 3-4 months from my first layaway payment. When I did my last payment, they shipped out my package immediately.
★ Was the quality appropriate for the price, in your opinion?
Yes! My doll was very much worth the price (pertains more to Luts). Also Dolk had very quality customer service ^^
★ Did the item look like the sales pictures?
He did. My doll is absolutely gorgeous (again, pertains more to Luts)
★ Were you satisfied with the product?
Yes. However Dolk did forget to include an item that I had added to my layaway. The item was from a company other than Luts. Since it was a cheap clothing item, I'm not too upset about it.
★ If you weren't satisfied, how did the company solve your problem?
They responded about the missing item and I'm waiting for them to follow up on it.
★ Would you order from this company again?
Absolutely! I have another doll on layaway now. However, I wouldn't add any extra items to my layaway in the future.

 

* What did you order?

Fairyland Rendia, fairyland moe line high heel feet, one pair of Mako eyes and one Crobidoll wig.

* When did you order?

06/17/2016

* Did you order directly from the company, or through a distributor or dealer?

Dolk is an official Dealer of these items.

* How was the communication?

Excellent. Britz is really helpful and kind, they replied very quickly.

* How easy was it to pay?

Easy with paypal
.
* How long did it take to ship?

They shipped my package before I finished my layaway plan. One month before my last payment. They include in the package even a photo of the items that they shipped me.

* Was the quality appropriate for the price, in your opinion?

Yes. I love everything

* Did the item look like the sales pictures?

Yes.

* Were you satisfied with the product?

Yes! I know that Fairyland dolls have many sand lines so I was prepared. Excellent quality for Mako eyes and the crobidoll wig it's a little greasy but beautiful.

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Yes. I like that I can do layaway with company that didn't offer it on their website. (but, for other Italians: I paid high customs even if the price wasn't the real one)

* Would you buy this company's products second-hand?

N/A

 

What did you order?
2 wigs, a pair of shoes, and a carrybag

When did you order?
6-15-2016

How was the communication?
Meh, it takes them about 2 days by email to answer you back. The average business reply within 72 hours.

How easy was it to pay?
It was easy to pay when you first checkout. But if something changes in your order they will email you the difference with their paypal address.

How long did it take to ship?
I think it was less then at week.

Were there any missing or broken items in your order?
Missing a wig. Never told me it was out of stock like the shoes...

If there were any problems with your order, how did the company handle them?
Okay so in the beginning after a week or so, they told me that the shoes that I orginally ordered where sold out. So either I get my money back or choose another item on their website. I was a bit disspointed so I ordered another pair of SD shoes that would fit my character when he ships out. Then a about 5 weeks roll by and they ask me since order weight was different that I needed to pay the extra so I did. Then finally when my package arrived the box was dented which was no sweat just wigs, shoes, and a carrybag. But once I got home and opened my package no long SD wig that I ordered. What the hell? I checked the website and it says "out of stock." I got no email like when I had the shoes problem and then on top of that they charaged me extra. Pfff. I haven't emailed them about the missing item nor the extra charages.

Would you order from this company again?
Only if they sold Levi from Attack on Titan again or his clothes. Or some other character down in future that I have the money for and must buy. Otherwise No! No! No! Next time I'll just order from the company direct or hmmm someone else that's a party in the middle. Like DDE, or MoC, or Alice Collection.

 

* What did you order? Nobility Doll/ Distant Memory - Sunho with Jointed hands

* When did you order? March 2017

* Did you order directly from the company, or through a distributor or dealer? Dolk is an official Dealer of Nobility Doll.

* How was the communication? Poor - took them days to reply if they replied at all, however they were very quick to reply after I had made payments to let me know how much I had remaining, so why they couldn't acknowledge my other messages I do not know..

* How easy was it to pay? Very easy

* How long did it take to ship? Only a few days once i'd paid in full.

* Was the quality appropriate for the price, in your opinion? Very much. I would buy from Nobility doll again without hesitate, however never again from Dolks.

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? With the product yes, with the service no.

* If you weren't satisfied, how did the company solve your problem?
It was all going smoothly until i accidentally paid the last three payments, in bulk, in NZ instead of USD. I understand that it was my fault, to begin with, but It was an easy mistake and should have been an easy fix. I apologized and asked Dolks how they would like me to fix it, to either pay the difference in USD or refund the payment and sent it all in USD as it should have been. Days passed an no reply and by this time i was worrying. I sent a couple other emails, more days passed and still nothing. Im sure anyone in my shoes at the time would now be worrying. I decided out of good faith that id send the payment again but in USD hoping that they would THEN refund the payment, but again radio silence.
It took over a week from the USD payment was made and was only when I publicly put this on their FB that they actually spoke to me about it and said they would refund the money... a promise that was quick to be broken. More days pass and again i have to publicly contact them on FB and again they said they would do it, again days passed and still nothing.
What didn't help is that the payment was taken from my credit card, without my authority, and so with every day that passed i was being penalised which made the refund that much more urgent.
Long story short i honestly thought i wouldn't see the payment as they would then reply to me about every other question and pretend like they didn't understand when i asked them about the overpayment. I cannot tell you how stressful this was and because of their lack of communication and the awful way they handled this i would never buy from them again. It was sad to know too, that when I spoke to them publically (something I hate to do as they are a business and have a reputation) but others came forward to say they too were having problems with Dolks. I can only hope they resolved them is well.

* Would you order from this company again? Certainly not

* Would you buy this company's products second-hand? N/A

 

What did you order?
PICASSO Cocoa skin <2015Autumn> - in stock item.
When did you order?
2017.06.
How was the communication?
At first it was nice and quick even with the time difference. Everything went smooth until I made my last payment (it was layaway). Like always I sent a message to them, but for three weeks there was no single answer from them (though I sent them 2 more mails). This made me really angry. Consumer service failed and this made me disappointed, because it was always great dealing with Japanese companies. When I wanted to send them another message I saw an e-mail from Dolk with my tracking number written in a polite way like earlier, but like nothing had happened. Not to mention that my package was already in my country when I was finally able to track it.
How easy was it to pay?
PayPal like always.
How long did it take to ship?
They have information on their site that in-stock items need around one week to be send, I've been waiting three and a half week. What took them so long...
Was the quality appropriate for the price, in your opinion?
Yes, Dearmine dolls are great ^^
Did the item look like the sales pictures?
Even better.
Were you satisfied with the product?
Yes.
If you weren't satisfied, how did the company solve your problem?
-
Would you order from this company again?
At first I wanted to write "no", but all in all everything went well. Maybe I'll give them another chance in the future (hope they will work a bit on their communication with clients), or I will just visit one of their stores.
Would you buy this company's products second-hand?
-

 

What did you order?
I've placed two orders through Dolk so far; IoS Sebastian Michaelis and IoS Grell Sutcliff Character Dolls.
When did you order?
Dec. 2015 and Dec. 2016
How was the communication?
Very good, I always received a friendly and prompt reply to my inquiries.
How easy was it to pay?
Easy via Paypal.
How long did it take to ship?
9-10 months, which was expected due to the production time of both pieces.
Was the quality appropriate for the price, in your opinion?
Yes!
Did the item look like the sales pictures?
Yes, exactly like the sales photos.
Were you satisfied with the product?
Definitely ^__^
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Yep!
Would you buy this company's products second-hand?
N/A

 

* What did you order?
Crobi Doll Yeon Ho, two wigs, one shirt, one pair of boots

* When did you order?
I made my order on August 30, 2017.

* How was the communication?
It was fairly lacking in terms of promptness, but the friendliness of the customer service was great. I found myself sending multiple e-mails in order to get a reply because I would not receive any confirmation when I was making my payments. I do not expect instant replies and I understand that there may be holidays, but sometimes it took a few weeks or a month to hear anything regarding whether my payment was successfully received. It just felt a bit concerning.

* How easy was it to pay?
I sent my layaway payments easily through PayPal.

* How long did it take to ship?
I received my doll and the other items on February 5, 2018 due to manufacturing delays.

* Were there any missing or broken items in your order?
No, everything was perfectly fine!

* If there were any problems with your order, how did the company handle them?
Nothing went wrong with my order.

* Would you order from this company again?
I did make another order, but I am currently waiting for it to arrive before I make a final decision for this! As of right now, I do not see myself purchasing through Dolk after my second purchase arrives. I felt as if I spent more effort than necessary just to confirm receipt of my payments.

 

* What did you order? Ringdoll kylin and Angell studio shoes, both meant to be in stock.
* When did you order? December 5th 2017 on layaway
* How was the communication? When i first placed my order i sent a message asking them to confirm that the doll was available, they confirmed and communication was great until i paid off my order. when i paid it off they started getting slow. when i brought up my issues they went completely down hill. they were blaming the dolls maker on the delay. im still arguing with them about my shipping refund atm.
* How easy was it to pay? it was a bit confusing at first because they had two different paypals listed but it wasnt too hard.
* How long did it take to ship? I paid my final payment on the 29th of march, was told that it was shipped on the 3rd of april but the tracking didnt get active until the 6th . it arrived on the 10th missing my doll.
* Were there any missing or broken items in your order? The doll i bought was missing .
* If there were any problems with your order, how did the company handle them? I contacted them asking why my doll was missing , especially because they didn't tell me they would only be shipping the shoes. the shipping confirmation emails all told me that my order was shipped, not just part of the order. i contacted them the day it arrived and they told me they need to check with the maker of the doll why there was a delay . i was worried but they reassured me everything was fine and i would get my doll safely.

it took a day or two but then they finally told me. they had accidentally sold my doll to someone else. after 5 months of reassuring me that this doll would be mine. there was no point arguing so i told them to refund me , which they did for only the cost of the doll. i'm currently fighting for them with my shipping cost. i am out a lot of time, effort and money because of them . i cant file a proper paypal claim because they posted the shoes so there is proof of shipping. i feel like they planned this so i cant properly complain.

i'm also missing a pair of eyes from another order that was shipped separately for some reason.
* Would you order from this company again?
Never in my life not even if you paid me. this company is absolutely terrible. they event went as far as releasing the name of the customer who the doll that was meant for me went to.

 

* What did you order?
I ordered a Granado Uranus the Samurai, in-stock.

* When did you order?
January, 2017. It was a layaway order, paid off by March 2017.

* How was the communication?
Awful, unfortunately.

They were quick to confirm all payments, including the final. At the time, the website indicated that in-stock items would ship within 3 days of payment. I first contacted them 2 weeks after the final payment to request an update. I was repeatedly given answers indicating that my package would be shipped "tomorrow," or telling me they would get it sent right away, until I eventually requested a refund a month later.

Even after I requested that my order be cancelled, Dolk continued to insist that they would send my package soon. They only shipped the package after I opened a Paypal dispute -- at which point I had already told them that I did not want it, as I simply wished the transaction over. The Dolk agent and I both agreed that I would refuse the package on arrival, and they would refund my payments once the doll was returned. Although tracking indicated that Dolk received the package, they never contacted me again. In the end, Paypal settled in my favour and refunded my payments.

Along the way, I received some half-apologies from the customer service agent, but each was laced with comments implying that I was somehow at fault, and that I had "no heart" when I finally requested a refund.

At one point, the Dolk agent said they would offer free shipping to make up for the mistake, but only if I closed the Paypal dispute. Had I agreed, I would have been left without the option to reopen, and no further protection from Paypal. I felt like that was a very shady move on Dolk's part. If they wanted to make up for their mistake, they could have made the offer with no strings attached, allowing me to drop the dispute after receipt. I felt like they were intentionally trying to convince me to waive any protection from Paypal, and that solidified my decision not to accept the package.

* How easy was it to pay?
Payments were easy. I used Paypal, and all payments were made manually.

* How long did it take to ship?
Over 4 weeks

* Was the quality appropriate for the price, in your opinion?
N/A

* Did the item look like the sales pictures?
N/A

* Were you satisfied with the product?
N/A -- I did not accept the delivery and the item was returned.

* If you weren't satisfied, how did the company solve your problem?
They did not. Fortunately, Paypal solved the problem by refunding my payments when Dolk would not.

* Would you order from this company again?
Absolutely not. I feel fortunate that I was able to get my money back, thanks to Paypal, but I would not push my luck with another attempt. I would not have had a problem with the delays if I had been given honest answers, or if the customer service agent had remained professional. The dishonesty and rude replies were enough to ensure I would never deal with Dolk again.

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Beyours Primrose
* When did you order?
December 14th 2017
* How was the communication?
Terrible. They forgot my order several times and I would have to push for up to a week just to get a response.
* How easy was it to pay?
Fairly easy, but due to a "broken email" they danded I pay a second time.
* How long did it take to ship?
About two months after I ordered
* Were there any missing or broken items in your order?
Her hands were broken. Still no replacement

* If there were any problems with your order, how did the company handle them?
Many, they forgot about me several times. It's been almost two months since she arrived broken and I had to give them my information 4 times. Still no hands.

* Would you order from this company again?
When pigs fly.

 

* What did you order?
Dollism Plus Tokyo 2017 Waseon

* When did you order?
October 13, 2017

* How was the communication?
As previously mentioned, it took a while to get replies. I had to reach out to Dolk on DoA because my e-mails would usually go unanswered.

* How easy was it to pay?
I used a six month layaway and sent my payments through PayPal.

* How long did it take to ship?
It was never shipped to me. I finished paying my layaway in mid March and learned in mid April that it had already been bought by someone else. I also received an e-mail stating my order had been shipped before I even finished paying for the layaway. The reason for this was never clearly stated.

* Were there any missing or broken items in your order?
I never received anything.

* If there were any problems with your order, how did the company handle them?
I received my refund after I sent in a PayPal dispute. I did not receive the limited edition doll (almost $1,600 with shipping included) I had ordered and I also lost just shy of $21 due to PayPal fees after the refund was complete. It's not a huge amount, but in the end I did lose money for absolutely nothing. Waseon is my male grail so that made this order more disappointing.

* Would you order from this company again?
No, I will not return. Dolk could have been a great site to order from due to their large selection of items and layaway options, but I cannot go back for a third order after what has happened.

 

What did you order?
Granado Michael fullset

* When did you order?
January, 2018

* How was the communication?
Horrible. Sometimes they never responded. Hoping my most recent inquiry gets a response.

* How easy was it to pay?
Very easy. I noticed they were quick to respond about payment, but nothing else.

* How long did it take to ship?
After over a month of unanswered inquiries, they finally told me it would ship in 2-4 days. It shipped two weeks after that.

* Were there any missing or broken items in your order?
The wig was included, but not the clothing. I have opened an inquiry.

* If there were any problems with your order, how did the company handle them?
The clothing is missing. I opened an inquiry today. I will report back if and when I get a response.

* Would you order from this company again?
It is entirely dependent on how they handle the missing clothing issue.

Edit: There is a chance I was wrong about it being fullset. I really thought it was, but perhaps not. They responded to me quickly. If you need to get a hold of them, contact them through their Facebook page, not their email. There response is much more timely.

 

What did you order?
Evan
When did you order?
June 2017
How was the communication?
Nice and they always assisting me on my order
How easy was it to pay?
There's no problem with paying it through PayPal
How long did it take to ship?
2 Weeks
Was the quality appropriate for the price, in your opinion?
It's more than that I expect.
Did the item look like the sales pictures?
Yes of course. He is more handsome in actual.
Were you satisfied with the product?
Yes
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Definitely. Actually, I have another one in the process.
Would you buy this company's products second-hand?
N/A

 

* What did you order?
Granado Uriel fullset with extra limited edition outfit.

* When did you order?
5/19/18 I put a down payment on the doll for a 3 month layaway.

* How was the communication?
They were really quick to thank me for the money and to confirm the doll was in stock.

* How easy was it to pay?
Super easy. Thank god they use PayPal.

* How long did it take to ship?
It didn't ship cause it wasn't in stock like the page said it was.

* If there were any problems with your order, how did the company handle them?
On 5/27/18 I paid the layaway off and they were quick getting back to me saying my doll would ship soon and I'd receive a EMS tracking number shortly.
On 5/28/18 I got an email saying my doll was sold to someone else but they might have another Uriel instock soon.
On 5/29/18 They offered me a completely different doll and I told them I wanted a full refund or I would open a PayPal dispute. They are supposedly processing my refund.

I also emailed Granando to let them know what was going on. Granado suggested I try to talking to dolkus about getting a refund and if that didn't work try the PayPal dispute. They are looking into the complaint and have graciously offered me Uriel for the same price as dolkus. I can't believe they're doing that for me. I could cry, Uriel is the one that got away.

* Would you order from this company again?
No way, no how. Not even if my life depended on it. I wish I had thought to look here before I order form dolkus.
The reviews here speak for themselves. Order at your own peril.

I recommend people reaching out to the original doll companies to let them know what service issues you have had. The companies need to be aware of dolkus' s shoddy business practices.


Edit: dolkus gave me a full refund today 5/31/18
I was able to order my Uriel from directly from Granado. Thanks to their kindness I'll have my doll

 

* What did you order? Dearmine Ares Red Riding Hood and Dearmine Carnival Storm (in stock)
* When did you order? August 02 2018 and October 27 2018
* Did you order directly from the company, or through a distributor or dealer? Dolk is a dealer! XD
* How was the communication? Originally Ares wasn't on their website, so I used their 'proxy' option to order him. Soon after I got an email from them asking if I wanted them to add the doll on to their site so I can purchase without a proxy. I said yes and a day later they told me I could order him and gave me the link! However, I had to email them each time to confirm payments (I had a 3 pay layaway) but they did response quickly. I paid Storm in full and got a payment confirmation very quickly. I think they're trying to improve their communication after all the horror stories I've heard.
* How easy was it to pay? Very easy, just used Paypal.
* How long did it take to ship? Storm was in stock and it took a week and a half for her to ship (which is about the turn around time stated on their website). Ares took about three months and the Dolk agent apologized for the delay and showed me a pic of the doll to make sure everything was in order. He shipped the same time as Storm.
* Was the quality appropriate for the price, in your opinion? I only received Storm so far and she's beautiful! So she's worth the price.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? I am mostly satisfied.
* If you weren't satisfied, how did the company solve your problem? Nothing with Dolk, but the doll was strung too tightly. I'll have to fix that. Also with that fluffy dress, it was hard to get the tail in place, so I decided to not attach the tail, but it's a minor nitpick. 8D
* Would you order from this company again? Yes, but I would also like to try out other dealers as well as ordering straight from the company themselves.
* Would you buy this company's products second-hand? Perhaps.

 

* What did you order? Asleep Eidolon - Mermaid Dione fullset in white skin
* When did you order? Very early October 2018
* Did you order directly from the company, or through a distributor or dealer? From Dolk Station Us.
* How was the communication? Felt a bit on the slow side for much of it, terribly slow in the amount of time it took to process the order.
* How easy was it to pay? It wasn't hard to pay, but if defiantly felt a bit off in the way it was handled. They require you to transfer money to them via paypal.
* How long did it take to ship? Well lets say it took them weeks to process the doll, which they supposedly sent out on Oct 21. Tracking didn't work till the 24th, and since the doll seems to have been in china for a month. On their site they have a "shipping information page" that says it will not take more then 2 weeks to receive your order.
* Was the quality appropriate for the price, in your opinion? No idea, apparently my doll is still in China.
* Did the item look like the sales pictures? N/A
* Were you satisfied with the product? N/A
* If you weren't satisfied, how did the company solve your problem? N/A getting info from customer service is a pain.
* Would you order from this company again? No, likely not.
* Would you buy this company's products second-hand? I don't mind buying dolls from the companies they sell for second hand.

 

* What did you order?
Doll Factory Devil Bobo

* When did you order?
26/12/2018

* Did you order directly from the company, or through a distributor or dealer?
Doll Factory are distributing the now non existant Doll Factory.

* How was the communication?
They replied quickly through our back and forths. It was what they were saying that had me convinced I was being ripped off.

* How easy was it to pay?
Payment through paypal which was easy - but they also didn't send proper layaway invoices. Not a deal breaker because other companies also don't do this, but coupled with how they handled my sale added to the negative experience.

* How long did it take to ship?
Once I had paid they shipped within the week.

* Was the quality appropriate for the price, in your opinion?
N/A Doll Factory isnt being reviewed here, Dolk is.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
The doll is cute and arrived in great condition.

* If you weren't satisfied, how did the company solve your problem?
Initially interaction with this company was fantastic. I ordered my doll and then life stuff happened and I couldn't pay until January. DOLK was cool with this. They sent me an initial invoice that said how to pay and how to pay via layaway.

Come January I sent 50% of the payment via paypal as per their layaway instructions, so I could pay the remainder in February. Dolk did not accept this payment. They sent me an email saying sorry they do not accept layaway for this item. I pointed out that was nowhere on their site or the doll listing, but if that is the case to please refund my money.

At this point they accepted my payment but said if someone else buys this doll in the mean time they will sell to them first.

At this point everything is starting to smell fishy so I responded they can either accept my payment and hold the doll for me, as that is what a layaway is, or they can refund my money now and they can put the doll back up for sale.

They responded that they were sorry, and would ask Japan to hold the doll for me.

The whole encounter had me doubting that when I paid the remainder in feb I was going to get my doll.


* Would you order from this company again?
My doll did arrive safely but I'm not sure I would order from them again. The way customer service handled this sale makes me weary and I felt at the time they couldn't be trusted to not rip me off.

But yes they did send the doll in the end, so this time the outcome was good.

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
2019 Lucky Bag B - $150

* When did you order?
February 2019

* Did you order directly from the company, or through a distributor or dealer?
It was a Dolk event item, so to speak so it was direct through them.

* How was the communication?
Quick, but not good. I was sent a picture of the contents my lucky bag. When I told them I didn't know what the picture was because I ordered a lucky bag, they apologized and said my order would be shipped right away. They then sent me the same items in the photo, which completely ruined the experience for me. I was highly disappointed with knowing what was supposed to be in my surprise lucky bag.

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
It was within a week

* Was the quality appropriate for the price, in your opinion?
I paid $150 and got about $200 worth of items, as price by them. It was all 70cm clothing in my lot, and most of it seems good quality, I think

* Did the item look like the sales pictures?
There should not have been sales pictures.

* Were you satisfied with the product?
If I had not known what I was getting, I probably would have been alright with it.

* If you weren't satisfied, how did the company solve your problem?
I requested a refund or a new bag, and they "sincerely apologized" for the mistake. So it looks like I won't be getting either.

* Would you order from this company again?
Possibly, if it weren't a lucky bag.

* Would you buy this company's products second-hand?
N/A

 

* What did you order? In stock Doll clothing
* When did you order? March 24th
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? Fantastic initially. Then silence when I asked a few questions.
* How easy was it to pay? Easily through paypal sent to their email.
* How long did it take to ship? They said they posted 15th April.
* Was the quality appropriate for the price, in your opinion? N/A
* Did the item look like the sales pictures? N/A
* Were you satisfied with the product? N/A
* If you weren't satisfied, how did the company solve your problem?
They did not. Was given the silent treatment. I asked paypal for assistance. They investigated.
* Would you order from this company again? No. Not recommended.
* Would you buy this company's products second-hand? Not from this company.

 

* What did you order?
In-stock clothes & wigs

* When did you order?
April 27, 2019

* Did you order directly from the company, or through a distributor or dealer?
Ordered through Dolk, which is a dealer/distributor

* How was the communication?
Fine at first, but then I had to contact *them* when there was an issue, and I am *still* trying to solve a problem with them (it is July 8 2019 now)

* How easy was it to pay?
Easy-- through Paypal

* How long did it take to ship?
About 6 weeks-- I suppose they ordered from the companies, needed it shipped to them, then shipped to me, so shipping was longer than I expected for "in-stock" items.

* Was the quality appropriate for the price, in your opinion?
Yes, quality was fine

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
The product, yes. The service, no.

* If you weren't satisfied, how did the company solve your problem?
I am still dealing with the company to solve my problem.
I ordered a mix of clothes and wigs in April, a total of 9 items. Right away, Dolk contacted me to say that 1 of the items was out of stock, and should they proceed with the order. I said yes, 1 item out of stock happens, it's fine.

Right before shipping my order, Dolk showed me a picture of the items I ordered, to confirm that this is what I ordered. There was another item in that order that apparently had been out of stock as well, so Dolk was shipping just 7 items to me. Again, 2 items out of stock is a bummer but not deal breaker. So I confirmed my order and had Dolk ship my 7 items. The items are fine.

I inquired about a refund for the 2 items that I paid for that ended up being out of stock. Dolk ignored my inquiry through the website form, so a week later, I sent them an email inquiring about a refund. The reply I got was that Dolk was processing the refund and I would get a screenshot when it was complete. It has been 2 weeks since Dolk said that, and there has been no refund issued.

I paid through Paypal, so issuing a refund is as easy as clicking a button. I have emailed them again, reminding them that it has been 2 weeks. I am waiting for a reply, and will edit this post when I get one.

* Would you order from this company again?
NEVER IN A MILLION YEARS. If an item is out of stock and can't be shipped, that's one thing. But to hold onto that money and wait for the customer to ask about a refund (instead of refunding it automatically), and then to draw out the process like this? Unacceptable. I wish I had read the reviews before ordering.

* Would you buy this company's products second-hand?
N/A the items I bought were from other companies anyway, but distributed through Dolk

**UPDATE**
I finally got the refund in my Paypal on July 12 2019. They would not have given me my money back, had I not pursued the refund. They would have just kept it. Unacceptable.

 

What did you order?
SoulDoll Annamari w/ faceup, wig, and island doll outfit
When did you order?
April 6th, 2018
How was the communication?
A bit slow, it took them almost a week to inform me that one of my items was limited and sold out and I needed to choose a replacement.
How easy was it to pay?
Easy enough, paypal invoices everymonth
How long did it take to ship?
about 2 months after my layaway (8 months) for the doll and wig (touch on that later) clothes in about 3 months
Was the quality appropriate for the price, in your opinion?
Doll was beautiful! Ended up not being my aesthetic, but I'm glad she went to a great new home.
Did the item look like the sales pictures?
Looked just like the sales images
Were you satisfied with the product?
Yes
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
I suppose yes, however when my doll was ready to ship, about 4 months into my 6 month layaway, I chose to continue my layaway instead of pay it off then. So when I finished my layaway imagine my surprise when it took almost a month to hear from them out the doll being ready for shipment and just needing confirmation the order looks good in the photos and is ready to ship. But after confirming the order was correct, still nothing for another month. Contacted them myself and I guess their rep forgot to ask me to confirm my shipping address as well so the doll was just sitting in limbo for a while. Once I confirmed that as well the doll shipping and arrived about a week later. Communication was stunted at best, and the automated papal invoice was probably the most organized thing about this transaction.
Would you buy this company's products second-hand?
N/A

 

* What did you order? An in-stock wig

* When did you order? 7/27/19

* How was the communication? It was ok. After ordering, they emailed me a day later asking me to confirm my shipping address. After I confirmed my address, they said they would ship right away. Then they asked me to confirm the order, this time showing me the picture of my order. I confirmed everything again and they said they would let me know the tracking number once my order was shipped. W̶e̶l̶l̶,̶ ̶I̶ ̶n̶e̶v̶e̶r̶ ̶r̶e̶c̶e̶i̶v̶e̶d̶ ̶a̶ ̶t̶r̶a̶c̶k̶i̶n̶g̶ ̶n̶u̶m̶b̶e̶r̶.̶

-EDIT: I received the shipping email on 8/6/19.

* How easy was it to pay? Pretty easy; though I had to pay manually through Paypal.

* How long did it take to ship? According to the shipping box, they shipped my order on 8/1/19 so about three business days.

* Was the quality appropriate for the price, in your opinion? Yep.

* Did the item look like the sales pictures? Yep.

* Were you satisfied with the product? Yep.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes.

* Would you buy this company's products second-hand? N/A

 

* What did you order? Shoushou Doll 'Puppy Egg' (w/ faceup) [Dolks is their dealer]
* When did you order? 24 April 2019
* How was the communication? Good. There was a problem with my Paypal payment at first (due to a bad internet connection on my end). Dolks was very quick to respond to my emails. They usually replied within an hour or two. They also kept me updated on the status of my order.

However, since my order was fulfilled by their China branch, it seemed like there must have been some sort of miscommunication between the branches as they told me my order would be shipped soon before their China branch had even received the entire doll... They did contact me as soon as the entire doll as ready to be shipped though and sent me photos of it, only to say that shipping had to be further delayed because the doll's box was damaged and they had to wait for a new box...

However, they did keep me updated and even warned me that the delivery time might take longer than usual due to increased security checks in China for packages sent to Hong Kong (due to the social unrest we're experiencing). They also mentioned that once I confirmed that the doll in the photos was my order and that I was satisfied with it, that 'after shipping out the item we will not be responsible for defect matter or wrong item after shipment.'

My package did take one or two days longer than usual to arrive. However, my doll seems to have been damaged during the security inspection... My shipping box was resealed and my doll's facemask wasn't put back on properly, so his headcap fell off during transit and there's a little chip on it... His faceup was so slightly scuffed and there are dirty marks all over his body. I've been able to clean most of these marks off, but I;'m still quite disappointed with the condition in which he arrived... Luckily, the chip can be covered with a wig.

* How easy was it to pay? Easy with Paypal
* How long did it take to ship? See above
* Was the quality appropriate for the price, in your opinion? If it hadn't been damaged, yes.
* Did the item look like the sales pictures? Yes, for the most part
* Were you satisfied with the product? See above
* If you weren't satisfied, how did the company solve your problem? From the photos they had sent me before shipping, it looks like the damage was caused during the security check...
* Would you order from this company again? I would hesitate to order any China-made dolls for now.
* Would you buy this company's products second-hand? n/a

 

* What did you order? Monochrome high heel feet for boys, Monochrome high heel boots for boys.
* When did you order? October 6, shipped October 16.
* Did you order directly from the company, or through a distributor or dealer? Dolk is a dealer for Monochrome.
* How was the communication? Excellent. They kept in touch every step of the way, and sent photos of the exact items they were shipping so that I could confirm the order.
* How easy was it to pay? I used PayPal, no problems at all.
* How long did it take to ship? Shipped as soon as both items were in stock - much faster than expected!
* Was the quality appropriate for the price, in your opinion? Absolutely.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes. The feet look great, although they are for an incoming boy, so I can only assume they'll fit. The quality of the boots is lovely, and they fit the feet perfectly.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Absolutely.
* Would you buy this company's products second-hand? Dolk does a lot of collaborations with various doll companies, and I could be wrong but I believe that they are not available for order anywhere else - so I'm going to give this a yes, even though most people say n/a because they are a distributor, not a manufacturer.

 

What did you order?
In stock Telesthesia Doll Lan Yu jin
When did you order?
11/5/19
How was the communication?
it was quite good,
How easy was it to pay?
easy through paypal
How long did it take to ship?
it shipped 5 days after my initial order, arrived 10 days after shipping
Was the quality appropriate for the price, in your opinion?
definitely
Did the item look like the sales pictures?
yes!!!
Were you satisfied with the product?
100%
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
highly possible if they have in stock dolls I would want
Would you buy this company's products second-hand?
N/A

 

What did you order? Full Set White Skin Neruga
* When did you order? March 2019
* Did you order directly from the company, or through a distributor or dealer? Dolk is an official Dealer of DollZone
* How was the communication? Quite poor, I finally got a reply the first time after being a pest
* How easy was it to pay? Very easy, as I used paypal.
* How long did it take to ship? After layaway about 9 months before they finally graced me with an email to confirm my orders little details with photo
* Was the quality appropriate for the price, in your opinion? Wouldn't know still waiting
EDIT* Still too pricey, the outfit was good quality just slightly small on certain areas like her wrists for example.
* Did the item look like the sales pictures? EDIT* Looks pretty similiar, the face up was food, but the wig was not as curly as anticipated
* Were you satisfied with the product? EDIT* Very much so, still figuring out her final look
* If you weren't satisfied, how did the company solve your problem? Slow progress emails
* Would you order from this company again? NO
* Would you buy this company's products second-hand
Yes, I have actually. It's how I got my Ringdoll Jade-Jiang who I love to bits.

 

What did you order?
Souldoll Zenith Han Yeo Reum (listed as in stock ready to ship)
When did you order?
January 19th 2020
How was the communication?
Excellent. I received communication for every step from purchase, payment, and shipping
How easy was it to pay?
Easy
How long did it take to ship?
About 4 days
Was the quality appropriate for the price, in your opinion?
Yes
Did the item look like the sales pictures?
Exactly like the pictures. Also, Dolk sent pics of the actual item before shipping.
Were you satisfied with the product?
Yes
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Yes.
Would you buy this company's products second-hand?
Possibly

 

* What did you order?
Switch Haji Head (Blank)

* When did you order?
October 2019.

* Did you order directly from the company, or through a distributor or dealer?
Dolk is a dealer for Switch.

* How was the communication?
Despite the reviews, they are actually quick to respond. (Weekdays, as weekends are their off days - Fastest on the same day, at most 3 days due to weekends)

Before they ship they sent me an email with pictures, email requesting to check my shipping address and request for confirmation email to ship. A bit of back and forth but its understandable.

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
After it arrived from the maker, shipping was within a week (stated on their policy).

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I have another order with them. And if I do need to purchase several dolls I would order again. I wish they offer layaways which are at least up to 6 months though.

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Mystery Bag

* When did you order?
February 2020

* Did you order directly from the company, or through a distributor or dealer?
It was a Dolk event

* How was the communication?
Very good!

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
A week, though I wasn't home to sign for it so I had to get it the next day.

However they did not give me my tracking number until after it had arrived... so that was a bit frustrating.

* Was the quality appropriate for the price, in your opinion?
Yes, it was worth more.

* Did the item look like the sales pictures?
I did not have pictures.

* Were you satisfied with the product?
Yes!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
For in stock items, yes.

* Would you buy this company's products second-hand?
N/A

 

Guess nobody's ordering from Dolk?

* What did you order?
Fairyland Minifee Tika in normal skin

* When did you order?
Layaway, paid off March 3rd

* Did you order directly from the company, or through a distributor or dealer?
Through Dolk

* How was the communication?
It was alright. Dolk tends to be a little slow with responses.

* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
I paid him off March 3rd. However he didn't ship until May 5th and he hasn't arrived until today, June 3rd. Likely due to the ongoing pandemic, but it was a very frustrating wait.

* Was the quality appropriate for the price, in your opinion?
It's fairly appropriate. Not an issue on Dolk's part, but his head is loose and wobbles. Probably needs some sueding to fix. He's also quite tightly strung.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
All in all, yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
At this moment, with the pandemic, no. Shipping takes far too long. I'll probably order from them again in the future as long as it's in stock and won't take two to three months just to ship...

* Would you buy this company's products second-hand?
N/A

 

* What did you order?
Myou Doll, Bella (Blank)
DollZone, Neveu (Blank)

* When did you order?
2019-07-25

* Did you order directly from the company, or through a distributor or dealer?
Dolk is a dealer for both Myou doll and Dollzone.

* How was the communication?
Initially quick to response, only when I had issues with my shipping (no tracking for weeks which eventually leads to months) they disappeared on me. The tracking number they gave me did not update, for the whole duration of 3 months. I understood due to covid19, tracking can be slow, but at first they assure me to wait a week, a week passed and there wasn't any update to my tracking, as normally, package received would be scanned by the post office as received by them. But again, they assure me to be patient, as time went on I emailed them after a month has passed, two and finally, 3 months. And they told me the item was in transit. Baffled, as time continued to go on, but not even received my item scanned or have entered anywhere, I decided to take matters to my own hands and contacted china post. This is when china post informed me that they DO NOT have the tracking number they have given me in their system and told me to contact the seller. I was shocked and livid. This issue shouldn't have happen! Mind you, as even previous emails, I told them if EMS was not available for my country please quote me a new shipping fee, I was willing to pay additional - but again they didn't respond to my email then - so I assume EMS was still fine.

They didn't reply me after being confronted, so I waited for their live chat representative to be online (working day/time), shocked they contacted their china branch, as was just informed about the delay? (WHAT?) So the representative promised me they will reach a resolution the next day, as I ask when can they settle the issue - the promised me a day. The resolution was, they will have the items shipped to their Korea branch ASAP, however, I have to pay the remaining balance of $50 (total $80) for shipping fees (EMS Premium), I told them its fine, as long as this time the tracking works and it reaches me. What pissed me off was that they ask for my patience, I told them I was patient enough, I gave them 3 months and their excuse was "It seems that China office has not forwarder the updated details of your orders shipment." and apologies. The FACT that their representative LIED for 3 months telling me they SHIPPED and claimed its IN TRANSIT to me was just infuriating to me! I trusted them due to their fast responds and was kind to me every time I emailed them for my past orders but this was the first time for me dealing with their china representative, and their reply to me was different than their KR representative honestly. Its an obvious contrast.

After all that, they did open checked, repackaged and updated me all the way till my package arrived to me safely. My packages arrived 2 weeks after they shipped from Korea.


* How easy was it to pay?
Very easy with Paypal.

* How long did it take to ship?
After everything arrived shipping took a week as they stated, but for my case it had to be shipped from China to Korea first than to me.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes, not with their recent service to me.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I don't think I would EVER want to order from them unless I have to. Miscommunication or LACK off communication between branches should NOT be a customer's issue. It seems like customer suffers most due to their lack of communication, either its stock updates, or shipping. I am really disappointed. This could be easily avoided. If they are able to dealt the issue in a day, they should be able to handle their internal problems. Its ridiculous. I put my trust on them, and they lied to me within those 3 months, I am greatly upset, over this.

* Would you buy this company's products second-hand?
N/A

 

* What did you order? DOLK x IOS Attack on Titan Erwin Smith, DOLK x IOS Attack on Titan Levi

* When did you order? August 13, 2019

* Did you order directly from the company, or through a distributor or dealer? DOLK is a dealer that collaborated with Immortality of Soul to create the two sets. The sets are exclusively sold by DOLK.

* How was the communication? They were generally responsive to any inquiries I had, although I had to be proactive about asking. I liked that they sent me a photo of the doll sets before shipping them out.

* How easy was it to pay? Very easy. I used PayPal and paid upfront, so only one payment.

* How long did it take to ship? It took one year and 3 days to send a shipping notice, and two days to actually arrive at my house!

* Was the quality appropriate for the price, in your opinion? Yes - the attention to detail is amazing and none of the parts felt cheap.

* Did the item look like the sales pictures? Yes - they did match the both the preorder pictures and the pictures DOLK provided to me of the actual product before shipment.

* Were you satisfied with the product? Overall yes - they are strung a little tighter than I’d like, but I don’t think this is DOLK or IOS’s fault (the tighter stringing may have helped prevent damage during shipment). I am actually impressed with how well they were able to pack two full sets into a box with no shipping damage!

* If you weren't satisfied, how did the company solve your problem? I think communication from DOLK could have been more proactive - the dolls were estimated to ship in May 2020 and although a delay notice was posted to the Japanese website, they never posted an English equivalent. I had to follow up a couple of times to get a status update, but the English staff were usually detailed in their reply.

* Would you order from this company again? Yes, but probably only from the Korea office (my shipment came from Korea.)

* Would you buy this company's products second-hand? Probably, but I’d rather buy it straight from DOLK or IOS if I have the opportunity.

 

* What did you order?
Full Set Minifee Maya Valkyrie

* When did you order?
August 12, 2020

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
Always slow with DOLK, but once they realized that I was willing to pay, they were much faster. They provided photos of the doll so I could check the face up for variation, and I was able to place my order immediately after.

Getting customer service after purchasing is much more difficult.

* How easy was it to pay?
Easy through Paypal. You had to send Payment separately. It is not integrated with their website.

* How long did it take to ship?
6 days since it was in stock

* Was the quality appropriate for the price, in your opinion?
It was a little pricey, and I should've waited to find it second hand, but at the time, I wanted the complete doll new.

* Did the item look like the sales pictures?
For the most part. The feathers were brown tipped instead of white.

* Were you satisfied with the product?
The face up arrived scratched.

* If you weren't satisfied, how did the company solve your problem?
The issue still hasn't been resolved yet. I don't know how deep the scratch is or if the resin is scratched as well. They contacted Fairyland and it sounds like I would have to pay to have it redone even though it was the dealer's handling. The doll was unpacked and photographed to confirm everything was there. At that time, the face up did not have a visible scratch. The damage must have happened during repackaging.

Edit Oct 05, 2020: Still unresolved and a Paypal dispute has been filed. After 28 emails, this back and forth is getting nowhere.

* Would you order from this company again?
No. It makes me really sad because they have exclusives and collabs with other companies, but I do not want to feel like I am pulling teeth to get something fixed. I'd rather work with DDE at this point since either way I'd have to pay for shipping.

 

* What did you order?
In-stock Ringdoll Lan Wangji full set

* When did you order? August 19, 2020

* Did you order directly from the company, or through a distributor or dealer? Dolk is an official dealer of Ringdoll.

* How was the communication? Great. They always responded to my inquiries within a day. I really appreciated that they sent me pictures of everything included in the full set, with a close-up of the faceup, before shipping it out.

* How easy was it to pay? Very easy with Paypal.

* How long did it take to ship? Around 20 days (shipped on September 8), which is quite long for an in-stock doll but understandable considering COVID-19 measures. They did inform me about shipping delays beforehand.

* Was the quality appropriate for the price, in your opinion? Yes.

* Did the item look like the sales pictures? Yes.

* Were you satisfied with the product? Yes, absolutely! Dolk even gifted me an extra pair of hands!

* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, especially for in-stock items.
* Would you buy this company's products second-hand? N/A

 

• What did you order? FairyLand LittleFee Cygne (Little Witch)

• When did you order? October 2, 2020

• Did you order directly from the company, or through a distributor or dealer? Dolk is an official dealer of FairyLand.

• How was the communication? Pretty good. They always responded within 24 hours.

• How easy was it to pay? Very easy with PayPal.

• How long did it take to ship? It shipped out 19 days later, on October 21.

• Was the quality appropriate for the price, in your opinion? The doll and products were packed really well and were in great condition.

• Did the item look like the sales pictures? Yes. I even asked for a picture of the doll before they sent it out, and they were very prompt with a reply and pictures. Only thing was the Jack o' Lantern's face wasn't painted in (with black) but that isn't their fault, and isn't a biggie.

• Were you satisfied with the product? Absolutely.

• If you weren't satisfied, how did the company solve your problem? N/A

• Would you order from this company again? Given the stories I have heard about scratched dolls in transit, I'm not sure if I would.

• Would you buy this company's products second-hand? N/A

 

* What did you order?
Angell Studio Jade Rabbit fullset which was in stock

* When did you order?
Ordered November 10, 2020. Shipped November 30, 2020.

* Did you order directly from the company, or through a distributor or dealer?
Dolk distributes Angell Studio

* How was the communication?
Dolk always replied to emails, but I had to email to get any shipping updates as the link on their website was not working. I had to reach out repeatedly to get my doll shipped.

* How easy was it to pay?
Easy enough - I used paypal.

* How long did it take to ship?
Item was in stock. They initially told me that due to COVID, they would ship within 1 week of my payment. It actually took about 20 days to ship. It was shipped after I repeatedly enquired when it would ship. Dolk sent me a photo of the item in the box before they shipped it, but the photo was low quality, and I couldn't properly see what was in the box or the condition of anything in the box. I'm not sure what the purpose of the photo is.

* Was the quality appropriate for the price, in your opinion?
I would say not really. Angell Studio makes high quality, lovely dolls, but I sort of wonder if this doll had been displayed before. She did not have her eyes (which are supposed to be included in the full set.) Her dress was already laced. I have one other Angell Studio doll that shipped directly from AS, and the dress was not laced. One of her shoes is a bit dirty on the side. And the emblem that is usually affixed to the back of AS dolls had fallen out; I glued it back on with resin Overall, she didn't come out with that crisp, new look I expected.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
I was mostly satisfied. The doll is lovely, but as I mentioned above, they did not include the eyes and there was evidence that the doll wasn't necessarily brand new.

* If you weren't satisfied, how did the company solve your problem?
I did not reach out about the eyes or dirty shoe or the emblem that had falled out of her head. I felt like maybe that was being overly picky, but I probably should have contacted them. I purchased eyes from another retailer, reglued the emblem, and you don't actually see the shoe when the doll is on display.

* Would you order from this company again?
No. My doll did not arrive with all of the pieces it should have (missing eyes), and I didn't feel like the doll was in brand new condition. Additionally, I had to reach out repeatedly to get them to ship my doll. There are other retailers out there I would try first.

* Would you buy this company's products second-hand?N/A

 

* What did you order? DollPamm Unicorn Seravie

* When did you order? July 2020

* Did you order directly from the company, or through a distributor or dealer? Dolk is an official DollPamm dealer.

* How was the communication? Decent enough, once I had pestered them.

* How easy was it to pay? It's easy to pay them via PayPal.

* How long did it take to ship? Horrifically long. They miscommunicated with DollPamm and the company sent Dolk the wrong color doll. DollPamm then rushed the correct color to Dolk... where Dolk let it sit around for over a month in their warehouse before I contacted them multiple times. And then I had to contact them further to ensure it was shipped. I had to hound them every step of the way.

* Was the quality appropriate for the price, in your opinion? Yes, but that has nothing to do with Dolk, DollPamm just makes gorgeous dolls.

* Did the item look like the sales pictures? Yes.


* Were you satisfied with the product? A hesitant yes, as the mishandling by Dolk really made me lose enthusiasm for receiving the doll.

* If you weren't satisfied, how did the company solve your problem? After all the fighting I did with them to get this doll, I haven't bothered to contact them. I'm still irritated they asked for more money to ship it after putting me through such a mishandled process.

* Would you order from this company again? NO, NO, HELL NO. Dolk made the whole experience miserable. I'd rather gnaw off my own leg than order anything from them again.

* Would you buy this company's products second-hand? N/A

 

* What did you order? In Stock!!MiniFee Luha Full Package

* When did you order? March 9th (shipped April 11th)

* Did you order directly from the company, or through a distributor or dealer? Dolk is a dealer for Fairyland(for some reason?)

* How was the communication? Really not great? Sometimes they would respond within a day, other times I was ignored entirely, at times I felt lied to. I was told the delay was due to lack of flights during the current situation, which was just an excuse to keep me at bay. Since ordering this doll I had made three other orders from Korean companies that shipped and arrived promptly no problem! (Which, how the heck are they going to blame the shipping service before even shipping it?)

* How easy was it to pay? very

* How long did it take to ship? Way WAY too long for an in-stock item. I had sent them several inquiries, they either tried to pacify me with excuses or ignored me entirely. In the end after a chain of chat logs and messages through every avenue they have, I resorted to ranting and pleading with them to ship this doll after a month had passed, and they finally did. I feel a fool for not checking more recent reviews.

* Was the quality appropriate for the price, in your opinion? Yes, fortunately.

* Did the item look like the sales pictures? Yes.

* Were you satisfied with the product? Yes, fairyland makes gorgeous dolls.

* If you weren't satisfied, how did the company solve your problem? They did make up for my wait a little by providing expedited shipping.

* Would you order from this company again? NO WAY! ABSOLUTELY FLIPPIN' NOT! My doll arrived yesterday and after making sure all was as it should be, I have deleted my account with them and will never, no matter how desperate, order there again. Avoid this retailer at all costs.

* Would you buy this company's products second-hand? N/A

 

* What did you order?
Doll Chateau - Noah 2 (half closing eyes)

* When did you order?
June 2021

* Did you order directly from the company, or through a distributor or dealer?
From Dolk Station Us.

* How was the communication?
Good communication

* How easy was it to pay?
Easy with paypal.

* How long did it take to ship?
It’s an item that in-stock. It shipped on June 25th and I received it on July 15th

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes, if they can attach the pictures of the product on their website

 

What did you order?
In stock Souldoll Zenith body in Normal skin via 3 month layaway

When did you order?
End of April 2021

Did you order directly from the company, or through a distributor or dealer?
Dolk US is a distributer for Souldoll.

How was the communication?
Good; they keep regular business hours, so I never heard from them on weekends.

How easy was it to pay?
Very; their main Paypal is in their order confirmation email.

How long did it take to ship?
It took about 3 days to confirm via photo that my order was correct; however, my order was not shipped.

Was the quality appropriate for the price, in your opinion?
N/A

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
I did not receive it.

If you weren't satisfied, how did the company solve your problem?
They didn't. Shipping was estimated to be $84 on my invoice, but after my layaway was complete, they asked for an additional $77 (91% of the first shipping estimate!), totaling $161 for shipping for a non-limited, in-stock item with no extras (hands, feet, etc). I told them that was unacceptable and refused to pay outside of my invoice, and they said "but Covid". Covid has been ongoing for over a year and Dolk's habit of upcharging people at the last minute goes back to 2017.

They said they would "see what they could do", but would not cancel my order and I heard nothing else from them for a couple days. I escalated all three of my payments to Paypal to claims, then disputes, and was awarded a full refund by Paypal about a week later.

Would you order from this company again?
Absolutely not.

Would you buy this company's products second-hand?
N/A

 

* What did you order? WITHdoll JWD Eliza, normal skin, blank, D-bust. Included were one pair of extra hands, one pair of heeled feet, and one pair of complimentary acrylic eyes.

* When did you order? July 2nd, A.D. 2021 on layaway until August 30th.

* How was the communication? A gap between ordering and shipping phases, but each layaway payment was confirmed by the company; no need to rely on PayPal's automatic notifications alone. An English-literate customer service representative took over correspondence after I completed my layaway. Neither of us appeared confused by the other, and our correspondence was friendly and professional.

* How easy was it to pay? Easy; used my PayPal account.
* How long did it take to ship? Ten days.
* Were there any missing or broken items in your order? No.

* If there were any problems with your order, how did the company handle them? The only problem was a shipping fee additional charge for EMS delivery. The company forewarned me of this, and asked for my agreement in writing. I complied and the rest of my ordering process went smoothly. I was asked to notify the company of my order's arrival, and I fulfilled this request today. Note: every Asian country I ordered from recently is experiencing a need to add additional charges for EMS or withdraw free worldwide shipping offers for my postal region, so this is hardly unique to Dolk in my case. I checked Japan Post in English for comparison.

* Would you order from this company again? Likely, yes. As my first time ordering a BJD, I enjoyed little difficulty.

 

What did you order?
IOS Tauros

When did you order?
19/9/2021

How was the communication?
Really bad. It took a long time for them to reply and even ignored my messages at times.

How easy was it to pay?
Easy via Paypal

How long did it take to ship?
They still haven't shipped it despite the doll being in stock. They charged me an extra $111 on top of the $68 shipping fee to Australia and only informed me that weeks after they told me my item was ready to ship. I should've just asked for a refund instead but I've read here about the horror stories of how difficult it was to get a refund from them.

Was the quality appropriate for the price, in your opinion?
N/A

Did the item look like the sales pictures?
N/A

Were you satisfied with the product?
They're just a dealer for IOS. I am not very pleased with their service though.

If you weren't satisfied, how did the company solve your problem?
It would be better if their customer service can be better and at least inform us on how much the shipping actually is.

Would you order from this company again?
N E V E R

Would you buy this company's products second-hand?
Over my dead body lol.

 

* What did you order? Fairyland minifee Rin

* When did you order? July 2021

* Did you order directly from the company, or through a distributor or dealer? I ordered via Dolk (dealer/distributor for FL)

* How was the communication? Excellent. Dolk was very prompt with their responses and customer support was extremely kind in returning my inquiries

* How easy was it to pay? Very easy (I used paypal for the transaction)

* How long did it take to ship? Due to fairyland needing to make the doll, it took about 4 months but this was noted on Dolk's website, and they shipped fairly quickly after notifying me of the completion of the order.

* Was the quality appropriate for the price, in your opinion? Yes. She was absolutely beautiful and well strung

* Did the item look like the sales pictures? Yes. They took pictures of the order for me and confirmed prior to shipping

* Were you satisfied with the product? Very

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes

* Would you buy this company's products second-hand? N/A

 

* What did you order? Dolk x Switch Emerald ver. limited Rusi head

* When did you order? May 25th, 2021

* Did you order directly from the company, or through a distributor or dealer? I ordered via Dolk as this was a dealer exclusive collaboration.

* How was the communication? At first it was okay — my order and layaway payments were confirmed fairly consistently.

* How easy was it to pay? Very easy (Paypal).

* How long did it take to ship? They never did. I saw they received the heads on November 19th. I gave them 1-2 weeks before I contacting them to inquire when my head would ship. I never got a response, so I contacted them again and still nothing. I currently have a Paypal claim open with them for two of my layaway payments. Sadly, the first one was rejected because the payment was done so long ago, so I’m out at least $150. Even after opening a claim, Dolk has not responded to either myself directly or Paypal.

* Was the quality appropriate for the price, in your opinion? I can’t really speak to this since I never received it. I knew this head would be expensive because of the limited faceup and I’m sure it would have been gorgeous since Switch does such beautiful work. I didn’t mind paying a premium price for it.

* Did the item look like the sales pictures? N/A

* Were you satisfied with the product? N/A

* If you weren't satisfied, how did the company solve your problem? The dealer, Dolk, is who I have issues with. At this point, Paypal is going to have to step in and refund me since Dolk has done nothing.

* Would you order from this company again? Very unlikely, but it’s frustrating because Dolk has a lot of exclusive collaborations with other companies.

* Would you buy this company's products second-hand? Absolutely.

 

NEGATIVE

* What did you order?
Dolk Rozen Maiden Shinku doll (MSD) + doll case

* When did you order? July 2020

* Did you order directly from the company, or through a distributor or dealer? DolkUS

* How was the communication?
Replies were prompt, so nothing I can complain about. Pre-calculated shipping costs were really low compared to the actual ones, so this is a big minus.

* How easy was it to pay?
Easy (Paypal)

* How long did it take to ship?
Shipping was kinda fast once they have informed me about the dolls' arrival and after paying the additional shipping fee.

* Was the quality appropriate for the price, in your opinion?
Price tag was kinda high for a MSD doll by Myou (whose dolls seem to be rather low-priced).

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
I'm satisfied with the doll but I'm very disappointed of the customer service of DolkUS.

I paid 55 USD shipping at the beginning for both, doll + case, and then had to pay ~the same amount again. At first I thought, okay, since they discovered that doll and doll case can't be shipped together in one package (would have been good to know before ordering but okay) I'm just paying the additional ~56 USD and then everything is fine but nope...they have also asked me to pay additional 138 USD shipping for the doll case several days later. -.-

On top of that they have also told me that the doll case has a little flaw from production / inspection which was "not avoidable" and therefore no refund was possible. So in the end I have to pay 138 USD extra (!!!) for a damaged doll case.

It was also strange to see that they seemed to unpack the doll and took pictures of all parts without asking before.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Never.

* Would you buy this company's products second-hand? N/A

 

* What did you order? Granado Female Body Maiden 1; Loong Soul shoes; Loong Soul wig
* When did you order? July 14, 2021
* How was the communication? Good. I would recommend reaching out if you haven't heard from them in a while. One of the items I ordered (the wig) was sold out, and the company emailed me on July 22 to ask if I would like a refund or replacement. I had the item refunded and communication was consistent throughout the refund process. I did check in on the status of the order on January 6, 2022 and received a response on the same day that they would check with the shipping department, and on January 9 they replied that the item had shipped.
* How easy was it to pay? Not difficult, though payment is not integrated within the website, you must pay through PayPal.
* How long did it take to ship? Six months (179 days).
* Were there any missing or broken items in your order? No.
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Yes.

 

What did you order? Dollzone Limited Heavy Rain - Jun (with layaway)
Did you order directly from the Company? I ordered directly from Dolkstation.
How was the communication? The communication was great, friendly and absolutely fast and helpful of anything.
How easy was it to pay? I used with paypal. so it was very easy.
How long did it take to ship? Only a few days after my last payment! I was informed every step of the way and was also shown a picture of my doll before it was shipped.
Was the quality appropriate for the price in your opinion? Yes!
Did the item look like the sales pictures? Absolutely yes!
Were you satisfied with the product? I´m in love. So yes! I´m satisfied^^
Would you order from this company again? Definitely!

 

(Dolk Japan, not the US site - this review is for those who are residing in Japan)

* What did you order? Ringdoll Xunyu Full set with the extra head and bonus accessories (not advertised on the US site though when I checked). Apparently only 20 sets floating around in the world.

* When did you order? 31 Jan 2022

* Did you order directly from the company, or through a distributor or dealer? Dolk Japan (In Stock item) - Official Ringdoll dealership, so they are very trustworthy.

* How was the communication? Automated tracking system from inventory checking, request for payment, payment, shipping preparation and then delivery.

* How easy was it to pay? Because it cost above 100k jpy - troublesome due to Japanese anti-laundering laws - Japan Post Bank (where Dolk JP’s account is in) requested for the order for the doll and my residency card. Dolk Japan uses bank transfers or payment at bank. No PayPal.

* How long did it take to ship? 2 days via Sagawa express. I live in Japan. The doll was transported from Osaka to my prefecture down south in Kyushu.

* Was the quality appropriate for the price, in your opinion? Last of his kind to have a face up by Tianba0830 (Instagram - the artist does amazing face ups), so yes.

* Did the item look like the sales pictures? Yes, except a bit more cyanotic looking. But in different lighting, exactly as it is. They also inserted their Dolk certificate of sale card in (some resale value in Japan, I suppose).

* Were you satisfied with the product? Yes.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Only if items are in stock. And if I am still in Japan again. Definitely efficient here.

* Would you buy this company's products second-hand? N/A

 

* What did you order?
Minifee Ingrid designer’s package
* When did you order?
Nobember 2021
* Did you order directly from the company, or through a distributor or dealer?
I ordered from Dolkus.
* How was the communication?
Excellent. Everything was perfectly understood. They replied very quickly to my inquiries.
* How easy was it to pay?
Very much . And they accept layaways .
* How long did it take to ship?
Only a few days after I made my last layaway payment .
* Was the quality appropriate for the price, in your opinion?
Yes. They even helped me choose .
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Yes , totally satisfied .
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

What did you order?
In-stock Souldoll Angel. I imagine an item they special-ordered for someone who then was not able to pay.
When did you order?
June 21, 2022 , during their Free Shipping event
Did you order directly from the company, or through a distributor or dealer?
Directly from Dolk Station
How was the communication?
Very good. Communication at every step, including sending pics to make sure I knew exactly what was being sent (face-up but no wig, outfit but no fantasy parts).
How easy was it to pay?
Paypal = easy
How long did it take to ship?
Shipped on the 30th, arrived July 11. I watched it sit in customs waiting for a flight for 5 days. Covid is still mucking things around.
Was the quality appropriate for the price, in your opinion?
It was an appropriate price for this doll, for sure. And free shipping during an era where I have had to pay (at other times, with other people) EMS Premium to have something, anything, shipped, was absolute gold.
Did the item look like the sales pictures?
The doll is much nicer in person.
Were you satisfied with the product?
Yes.
Would you order from this company again?
Yes.
Would you buy this company's products second-hand?
N/A

 

What did you order? Peakswoods Gumiho Miro and Guu Doll Nadiya
When did you order? I believe October 2021, could have been September
Did you order directly from the company or through a distributor or dealer? I ordered from Dolk Station
How was the communication? Excellent. I mainly communicated through Facebook and my questions were always quickly answered, and then I usually got a follow up email as well.
How easy was it to pay? Super easy. They gave me a really convenient custom layaway and we're super understanding and friendly to work with.
How long did it take to ship? I want to say three months, which was right on target for what they had told me.
Was the quality appropriate for the price? Yes Since Peakswoods shortened their layaway I've had to find another way to get their dolls and Dolk seems to be that way. The Guu Doll was honestly a steal. A beautiful full doll for a super reasonable price.
Did the item look like the sales picture? Yes. They also sent me pics of my exact dolls to approve of before shipping.
Were you satisfied with the product? Extremely
If you weren't satisfied, how did the company solve your problem? N/A
Would you order from this company again? Yes. I actually plan to in a few months.
Would you buy this company's products second hand? N/A

 

What did you order?
Tsurumaru Kuninaga "Touken Ranbu -ONLINE-" doll designed and produced by Dolk
When did you order?
November 2021
Did you order directly from the company or through a distributor or dealer?
Directly from Dolk
How was the communication?
Good, they responded to my queries.
How easy was it to pay?
Easy
How long did it take to ship?
I received the order on 1st May 2023. It was delayed by a couple months, but they shipped my order promptly once it was ready.
Was the quality appropriate for the price?
It was a very expensive order, but after receiving the doll and seeing the quality of the clothing, accessories and sculpt design, I would say it was worth it. He is my favourite doll now!
Did the item look like the sales picture?
Yes, looks just like the promo photos.
Were you satisfied with the product?
Yes, very happy with it.
If you weren't satisfied, how did the company solve your problem?
n/a
Would you order from this company again?
Yes
Would you buy this company's products second hand?
I would if it was a bjd design by Dolk and I wasn't able to order from them directly.

 

What did you order?
IOS Osiris class 70 w/makeup
When did you order?
July 2023
How was the communication?
Nancy at Dolk is a very proactive and efficient communicator.
How easy was it to pay?
No effort, used Paypal
How long did it take to ship?
About 2 or 3 days
Was the quality appropriate for the price, in your opinion?
Most certainly
Did the item look like the sales pictures?
Surprisingly yes
Were you satisfied with the product?
More than expected
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Yes indeed
Would you buy this company's products second-hand?
I would buy one of their many collaborations with BJD companies second-hand yes.

 

* What did you order? 'Touken Ranbu -ONLINE-' Mikazuki Munechika - Costume Set [Limited Time]

* When did you order? 24 Feb 2023

* Did you order directly from the company, or through a distributor or dealer? Directly from Dolk, it was an outfit that was exclusive to Dolk

* How was the communication? Excellent. Their customer manager Nancy was very proactive and took the initiative to let me know that there was a delay. The outfit was supposed to be out in June 2023, but I was informed that it was delayed till mid-August 2023.

* How easy was it to pay? Yes, through PayPal.

* How long did it take to ship? Here is where the problems began...
31 July 2023 - Receive email that the outfit is ready and ready to ship. Am asked to confirm if the address I have on Dolk's website is correct. I confirm that it is. Am told 'we are now processing your order for shipment'.

9 August 2023 - Receive email with a photo of my order and am asked to confirm if it is my order. I confirm that it is. Am told 'we will be proceeding with the shipment right away'.

14 August 2023 - Am suddenly asked to pay 10 USD more for shipping and told 'This increase is due to the recent rate changes implemented by EMS and calculations based on the actual weight of the shipment.' I'm getting annoyed at this point as the other two emails about shipping made it seem like all was fine and that they will 'ship soon', only for them to suddenly spring this request for more shipping fees on me... Anyway, I pay as I just want my order and be done with this.

17 August 2023: Order is finally shipped. But my ordeal is far from over...

21 August 2023: Get SMS notification from post office that my package will be delivered that day. Wait the whole day. Nothing. Then suddenly receive a notification that the delivery failed... Check full tracking online and am told that 'addressee was not available' and the package has been dispatched to the nearest post office and to check my mailbox for the notification card. However, I cannot find the notification card in my mailbox... Figure that maybe it's been put in the wrong mailbox by mistake as this has happened before. It is odd that 'addressee was not available' though as I have been home all day.

22 August 2023: Go to post office that morning. Explain the situation to the postal worker on duty and show her my SMS notifications. She manages to find my package but needs proof of address. I show her a digital bank statement and that's when she tells me that the address was wrong....!! My address is '15K' but Dolk put in '5K'... Fortunately, I can prove that the name and phone number on the shipping label are mine, so the postal worker lets me claim the package.

I have informed Dolk about the blunder they made with my address (and included pics of the shipping label and the correct address on my order on their website) and they have apologized and promised to make sure the shipping team is more careful about checking the addresses.

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Yes

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Probably not as the shipping process was frustrating, annoying and stressful

* Would you buy this company's products second-hand? Probably

 

Summary: Weird

What did you order?
In-stock Little Monica Roselyn head
When did you order?
July 13, 2023 - however, I split the payments in 2, and received a request for a third payment for extra shipping.
Did you order directly from the company or through a distributor or dealer?
Purchased from Dolk U.S. as dealer for Little Monica remaining stock
How was the communication?
Good... but weird. See below
How easy was it to pay?
Weird. I paid via PayPal, but I had to find the Dolk U.S. PayPal address, and I had to initiate payment. PayPal notified me that the Dolk U.S. PayPal account was restricted.
How long did it take to ship?
To understand: Dolk "U.S." (I use quotes for a reason) has locations in Japan, China, and (South) Korea. They don't appear to keep any dolls in the U.S. I suspect, but don't know for sure, that the "U.S." option is meant to signify - we speak English.

On July 13, 2023, I placed the order as a "layaway" knowing I would be paying in full a little while later. There was no option to make a payment at checkout, which I found bizarre. Knowing that this might be a desirable head, I found the Dolk U.S. PayPal email address and sent payment myself.
On July 16, 2023, I received an email from Dolk U.S. stating that they received my order. What I did NOT receive: an invoice for payment. Nor did I receive any receipt from Dolk U.S. for funds already paid.
On July 17, I emailed Nancy about whether Dolk U.S. received payment, which Nancy replied to and confirmed the same day. (Nervous Nelly stressing over the PayPal account restriction...)
On July 22, 2023, I sent a second payment (payment in full, including $30 shipping). I also sent email confirmation to Nancy.
Nancy replied the same day asking me to confirm my address. Once again - no option to pay using the Dolk U.S. website. No invoice. And no receipt from Dolk U.S. or Nancy.
On July 24, 2023, Nancy sent a picture of the head to be shipped, which I confirmed was correct.
On July 26, 2023, Nancy requested $13 additional shipping (but NO invoice), which I promptly paid via PayPal. I also sent a follow-up confirmation email, because I was still ruminating over the fact that a website that sells stuff does not have a "pay for stuff" option. I got the email restriction notification from PayPal again, and still no receipt from the Dolk U.S. website.
On July 27, 2023, I received an email with my tracking number. The head was shipped from Korea and took about a week to arrive.
Was the quality appropriate for the price?
The head was lovely.
Did the item look like the sales picture?
Yes, looks just like the photos.
Were you satisfied with the product?
Yes, very happy.
If you weren't satisfied, how did the company solve your problem?
n/a
Would you order from this company again?
Erm...
Nancy was quick to reply to my emails, and occasionally, Dolk U.S. runs some pretty astonishing sales. But the PayPal restriction threw me off. The lack of collecting funds at the time of order, any email receipt from Dolk U.S. for payment, and all the emails (I DID create an account with Dolk?) seemed frankly bizarre. It's just... weird, man.
Would you buy this company's products second hand?
Little Monica? Absolutely. Dolk? No experience with their products.

 

What did you order?
In stock doll (1/6)
When did you order?
August 25th 2023
How was the communication?
It was just fine, they took about 3 days to confirm I had ordered correctly, that the box looked correct before shipment - a bit unnecessary, but better than not hearing anything at all. The customer service was very good for an in stock item with no complicating issues
How easy was it to pay?
Used Paypal with no issue
How long did it take to ship?
It took 3 days to send out for $40 for EMS - it arrived on 9/6, a bit slower than I was expecting, especially for $40 but the box arrived with no damage.
Was the quality appropriate for the price, in your opinion?
Yes
Did the item look like the sales pictures?
Yes
Were you satisfied with the product?
Yes
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Probably not. It would have to be an in stock item and I’d have to be ok waiting for a few weeks and paying $40. It would be nice if we could order from the Japan store and pay for DHL express international shipping for half the price and arrive in half the time.
Would you buy this company's products second-hand?
Absolutely.