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Resolved Disagreement between Alixir and PsychoticElflet5

May 22, 2019

    1. I do not speak English well and I do not want to make any problems. Thank you for look the sale and the honest return you will make.

      PsychoticElflet5 and me do not agree and no find a deal on PM


      May 6th, I bought this doll: /threads/on-hold-450-00-–-fairyland-luts-shushu-elf-full-doll-normal.791715/

      "Elf Shushu head (2007) on a A-line body (2008) for 450 $ + shipping

      The resin difference between her head and body is minimal (see photo #3) and is either due to her face-up or a combination of that and the minor difference in resin batches.
      Damage: no damage
      Yellowing: a little yellowing (even)
      Details: I can only assume the doll body, at least, has yellowed slightly in the time I have had it. She has been out if her doll bag infrequently, so her condition is still excellent. Some of the color difference between the head and the body is from the MSC in her face-up.
      Purchase History: I am the first owner of both parts of this doll. The head was part of the 2007 sale and the body I ordered approximately a year later when Fairyland split from Luts and put out the A-line body."


      As its price seems to me high for an old body, I asked questions (in add) before the purchase to be sure of the level of quality and have no surprises.

      Question asked:

      Me : « can you send me more about the model of the body (bust, legs) and its real condition? would you have a picture of all the items included ( it's possible not buy all if i don't like?) And the box? »

      Seller : « Her body is the original A-line with large bust. At the time, I don’t believe they had leg options. She is in excellent condition. » « I am including the extra items (wigs, eyes, etc) for free …»

      Me : « Have you protected her face before makeup?
      « The yellowing is very uniform? »
      « Should I think about changing the elastic band? »
      « Sorry, I have a lot of questions, but I just bought a doll with a lot of things hidden so .... you are the first owner, it really can not have a copy of the invoice? »


      Seller : « I don’t have access to the old email account the head and body emails were sent to. The head, as my sales thread says, is from 2007. The body she is on was from a year later, because, when I bought her head, A-line did not yet exist. »

      « NO modifications to either body or head. »

      « The faceup was done by someone here on DOA shortly after I first bought her; she was MSCed to protect the resin from the faceup.
      I haven’t had any issues with her elastic, but I’ll check it when I take the photos to make sure she’s still flexible.
      The yellowing on her body is very uniform and, I think, very light. As the sales post says, she mostly sat in a doll bag. I do not take her out, which is why I am selling her. »
      « I believe one of her eyelashes is loose; »

      Me : « I do not have any worries about eyeslashes, it's not a big problem to solve »

      Seller :

      DSCN1302.JPG
      IMG-5761
      IMG-5762
      « One of the eyelashes is coming loose, but that is the only problem I can see.
      The elastic is in good shape, though her right leg has always been kicky. »

      The picture of the box shows the original box" Luts Shushu elf " so of the head, but not of the body which is not that of shushu elf.

      __ Receipt of the parcel__


      There is no "bag", but 2 white pillows inside, it does not matter to me. The skull has darker traces, maybe just dirty, but as I planned to remove makeup for a new one and put on a wig it's still ok for me.

      The shipping carton (original LUTS) arrived without deformation or hole, but the adhesive tape (original) was defeated because it no longer sticks. ok...



      [​IMG]IMG_20190517_193523


      Body: The points are legible in the resin of the back, between the homoplate spatulas. The seller says : “It is possible they were from when the doll was cast.”. The doll was sent with pieces of bubble paper without ties around the doll. When I received it, the bubble wrap was not (or over) around it. The extra eyes and hands in a plastic bag added with the doll may have done that (or not?), But it's not the carrier's fault.


      - [​IMG]DOA ref mark point depressed on resin

      [​IMG]DOA ref mark point depressed on resin by alixir2.0

      - The elastic is not broken and doll standing, but doll must be restringed really for me, please look video on:
      [​IMG]DOA ref restring by alixir2.0

      - I know that the old minifee are more yellow compared to my littlefee of 2010 and my 2012 minifee , so I compared with the resin remained protected from the light inside of the 2007 head shushu elf (more "pink" and clear) and the 2008 body allows to look like the yellowing is « severe » not : "standard" yellowing".
      [​IMG]DOA ref skin
      [​IMG]DOA ref skin by alixir2.0 my Littlefee yellowing 2010 and moeLine exhibit normally since may be 2012.


      - The photos do not always show the flaws, but marks (orols of different tones) on the belly and back are visible to the naked eye, other marks are visible of rubbing, normal to use but normally less common on a doll that " She has been out if her doll bag infrequently, so her condition is still excellent".

      My camera corrects defects, but I managed to take a picture

      [​IMG]SHUSHU_body_trace_ventre

      I given't other details about the accessories that are not normally included in the price.

      I accept to believe that she has been in her box for a long time because she has been on sale since at least 2016, but to me, she is not in the state that I seem to be describing.
      Because I love the head for a long time, I agreed to pay her with old body in very perfect condition.
      View the state of this body, I would not have agreed to pay so much.
      I take a lot of pictures with some of my dolls by changing places, clothes and positions and other rest more quiet of their box so I think I'm not too wrong...?!

      I think it is stupid to return the doll because fees are already paid and lost :
      (+ 60€ customs) + 55,80$ shipping (US to Europe), + exchange costs € to $.
      I look at the price to restring this body ( I do not know how to do it myself and I'm not that time), sanding the traces with the shipping to someone in the BJD middle:
      25$ restring (if I buy everything I need I will have for more expensive it seems), to catch the different color on the body : 20$ sanding and 25$ blush body ( or may be 40$ juste Sanding all body?) + 2x16,5 $ transport for that...and I accept more yellowing than described

      I ask $ 95, the seller offers to refund $ 50 (for body), I do not agree.

      Thank you for your opinion.
       
    2. I sent a message @PsychoticElflet5 to tell her that she is "pagined" and that without solution I will open a paypal claim to end day.
       
    3. The doll sat in a doll bag both before the sales thread was created and after. The doll bag was not part of the sale. As Alixir asked if I had the original box she came in, hence the photo I provided to her, the doll was sent in that. I don’t know why she is complaining about it not coming in “a bag”.


      As I told Alixir, the body the head is on is not the body the doll came with.


      <<The head, as my sales thread says, is from 2007. The body she is on was from a year later, because, when I bought her head, A-line did not yet exist.


      The Shushu elf was a limited release when Fairyland was still working with LUTS. The open eyed elf head is what she is; she also came with a sleeping vampire elf head, but I have long since sold that doll. I did not need to open her eyes. She has NO modifications to either body or head.>>


      She did not ask for photos of the body box, which I do not still have, nor am I sure how that is relevant. I did re-tape several of the sides of the external shipping box and seams because the tape was loose; the tape pictured in the photo above obviously came loose after shipping, and I apologize for not having re-taped that corner. The ones that seemed sound I left alone. As Alixir said, the torn corner does not seem to have resulted in any damage to the inner box and is, therefore, irrelevant.


      The yellowing in the comparison photo of the inside of the headcap, which seems to be the actual issue at hand, does indicate more yellowing than I realized. I did not think to compare the body to the inside of the head, and I have no newer doll to compare it to, hence why every conversation about the yellowing was about the fact that “I think” it is light and it is certainly uniform.


      << The yellowing on her body is very uniform and, I think, very light. >>


      I do not know what the discoloration on the stomach of the doll is, as I did not see that prior to her shipping. The marks in the back I acknowledge could have come from the casting of the doll, but they are so faint they did not stand out to me while taking photos of the doll for sale.


      The doll was thoroughly wrapped in bubble wrap before shipping. I believe I taped it so it would stay on. The box was shaken before shipment to ensure things would stay in place, which they did at that time. I cannot account for what occurred during shipment.


      She acknowledges that the string is not broken and the doll can sit and stand, but insists the doll must be restrung. I do not agree that I should be responsible if she chooses to restring the doll.


      As Alixir stated, I offered a $50 refund for the doll based on the photo of the yellowing, and she refused. After I did this, she broke down the cost of “fixes” she wants to pursue. The $50 I offered would cover the services to correct the yellowing on the doll, but I would be willing to offer $78 to cover the costs of sanding, blushing and even the shipping charges that she listed in her initial post just to finish this dispute.


      She did not warn me that I only had until the end of the day before she opened a dispute, not that I would have seen it anyway since I haven’t been on since Wednesday before the Problem Transaction thread was made. What she said in PM was ”If we can't find solution, i open a paypal litige to end pm.”
       
      • x 7
    4. Hello, having opened the claim, I am not supposed to communicate now without paypal website and it is better.
      however, I warned of my actions.
      wednesday 22 PM: open this tread
      Friday 24 10h31AM no new so I sent an Message Privat (I'm sure you receive your notifications by mail, otherwise normally if you have a problem you should do it...) I said that I will open a dispute at the end of PM .(post meridem) .
      May 25 in the morning no news, I opened a dispute via paypal, you could answer it.
      he 26th at the end of the day, no news. I opened the claim and there I have your attention.
      I make efforts to be clear and honest in a language that is not mine. My problem is body but I explain more to have an overview of this doll and this sale.

      I do not agree to wait without doing anything.
      I was clear before buying : "no surprise" .
      If the doll has traveled well, ok! then the problems come from before sending. if you have not seen well, or find that it is very good i'm not agree. we're talking about a collectible doll, you know the environment and the market. Before say you not happy (May17) , I thought about it and asked for advice from bjd collectors. So I think I do not act dishonestly.
       
    5. To update the moderators and community, and to close the thread, this transaction was resolved on Paypal.
       
    6. PayPal has proposed the return of the doll at my expense, then a partial refund of $ 78, price offered in the above posts by Psychoticelflet5 (after direct negotiation trial). I accepted the PayPal offer today.
      Folder closed
       
    7. I had to express myself badly. the final resolution with PayPal:
      I keep the doll is I have a $ 78 discount on it for her defaults
       
    8. @Alixir thank you for making that clear.