D-Storic Bimong event: resin distortion

I've posted this same information in the discussion thread but I wanted to add it here too. My KR real girl who arrived January 22 (ordered November 11th) and was kept in her box the entire time has begun to warp!


http://i63.photobucket.com/albums/h123/guls207/57a6ef77-f186-48ba-9cbf-89c9361da758_zps7c42502d.jpg
http://i63.photobucket.com/albums/h123/guls207/835a0dc4-1a49-49ed-a8c9-ef25f6d0c1fc_zps815565a2.jpg
I wrote on D-storic's q&a board and I'm hoping they'll be able to help. I wouldn't have thought to check if I didn't hear about other people's doll warping. T_T When I noticed she wasn't standing up and when I took a closer look, there it was...WARPED right leg and wrists.

 

I ordered my French Real Skin 402 Narae with heel feet on November 13th and received her around January 15th. Her warping includes her head back, neck, torso as well as her legs, arms, feet and hands. Here are a few pics:

http://i564.photobucket.com/albums/ss88/chrissa5girl/IMG_4221_zps82b1fcef.jpg
http://i564.photobucket.com/albums/ss88/chrissa5girl/IMG_4220_zpsc49cc32c.jpg

 

Order on November 16, received on March 30, FR real 402. Plastic soft, hand , deformed feet

http://s2.uploads.ru/t/yYVbO.jpg

 

I see that my order has already been marked bold. I would like to add that I'm 95% sure that my doll's left wrist has warped. It looks like the other wrists posted here. I think her wrist looked normal and slimmer when my girl arrived in Feb. I hope she won't warp even more in the future. I can handle the wrist looking bulgy, but those legs... *cringes*

 

I ordered my D-Storic Bimong Mindulrae on 9 December 2012. She shipped on 7 April, and arrived on 9 April 2013. I had ordered her blank (no faceup) in KR ivory resin (NOT French resin, my v1 Dandelion was French Resin, so I wanted regular resin this time).
She arrived a pinker color than I was expecting, but I didn't mind, as this will age better than a yellow-toned color would have.

She arrived quite loosely strung; I have not tightened her strings yet. Before her arrival, I was aware of the 'distortion problem' with the French resin dolls, and i did some stress-tests on her knee cups and wrist cups, pinching them hard to see if there was any 'give' to the resin. I detected none.

I will tighten her strings today and wait a week, then check her again. I don't anticipate any problem, but I don't want to put work into her before I make sure her resin can withstand more normal stringing pressure. I tend to prefer my dolls loosely-strung, but right now, she is too rag-doll even for me!

I will update in a week to record how she's holding up.

I'm really sorry to hear there are more D-Storic French resin dolls with this problem. So much money, and a long wait, then this fatal flaw!! I hope D-Storic replaces your dolls for you!

Has anyone who's ordered regular "Korea Resin" dolls had any problems with the resin being soft?

Raven

 

Not soft, just slightly warped. In my case anyway.

 

I'm pretty darn sure she's warping at this point... It's mostly in her ankles, because they're REALLY different at this point, and I think in her wrists a little. She can still stand, but I don't want her to CONTINUE warping!

 

This is terrifying 0_0 something must have went seriously wrong when they mixed the resin and I wonder what!
I'm scared my Narae head will get distorted when I put it on a body now, even though no NS dolls seem to have problem so far... ^^;;

 

I wonder if the resin did not cure all the way and they shipped them out since everyone was wondering about their orders? I hope they are not rushing with production.

 

Wow had no idea that had happened in that thread. Now I am wondering if that is what is happening with the French and Korean Real resin colors only?

 

Rhetorical question of what to do in this situation. If I am not satisfied with the quality of their dolls, I need to send it back? ie I have to send it at his own expense and demand for quality or replacement or refund. Has anybody had precedents? And what I guarantee that I will get something in return. Brad, it's better to wait than it now does not know what to do with this der m. Sorry for the confusion ... boiling

 

Please, SwivelChair show us some photos of your girl. I'm very interested in know the Yellow Ivory skin warping.

 

Does anyone know if the heads are made from the same batch of resin as the bodies?

Hugs to all those having problems. I saw the Souldoll issue on the other thread, and i was shocked about that. So horrible to hear it's happening somewhere else.

 

Right, after my sister showed me this, I ran and checked my Bimong Dandelion who has been in a box since I received her. (Her head is off getting a faceup....).

When I first recieved her (Feb 24th), I obviously took her out the box, stood her up straight, admired the body.
This time, I took her out the box and tried to stand her up straight.
First thing I noticed, she wouldn't stand up straight with all the joints in the right place. I had to have her legs in an odd position almost leaning the body forward. Hopefully the picture below shows what I mean:



If I put all the joints into the position they should naturally be in, she leans back.



I've also noticed, a dimple in her leg. Hopefully the picture below shows it up?



This could be me just worrying due to all the other people with problems.....She's not "warped" but i'm worried. I have now stood her up to see if there are any other problems before I contact D-storic. I just thought i'd put these pics here to see if there are any other people with similar issues.

 

She was shipped on the 12th of Feb 2013!!

 

Does anyone know how long D-Storic is allowed to cast Bimong's dolls?
Say for instance we notice our dolls start warping in 6 months time, will they even be able to replace them?

 

Mawi
​the photographs that I left above shows that my doll is the same.

 

As she's been laying in a box since I got the body, I am going to leave her standing up for a while (a mission on it's own as I have cats who run into everything), to see if there is any change in the legs/back. I am actually really worried about it as I adore this doll....even though she has no faceup yet. The colour of her resin is stunning and just as i'd imagined. The dimple on her leg was 100% not there before though and she could stand a lot better than this

 

no black spots, a defect of the camera

 

Mawi,
my Korean Ivory Dandelion has the same issues, and even a dimple in her leg, so I thimk it is just how was made a master model. She can not stand properly from the very beginning, and now it is a bit worse, because resin is polishing itself inside the joints =)

 

Rosinha,

Yes, I think so, because my Dandellion had this issues right out the box, and she is not warped at all, I have checked many times, because I was worried. But she is solid and fine, so I think it can be just the mould issue, the same dimple on the leg, the same standing problems.

 

Hmmmm interesting. Is the dimple in the same place as mine? If so, i'd lean towards it being just the master mold. (Which makes me feel slightly better). Maybe the fact there has been problems with the resin is making us look for things we may not have noticed before?

 

I think it works that way yes. I checked my Narae's thoroughly as well. Since I have three and they are all exactly the same I know nothing has changed but if I had only one I might have wondered about her wrists or how her feet hang in the air as she sits with her legs flat on the ground, two things other people have described as well. I wonder if it might be an idea to post photo's of the smaller, less-obvious distortions of the dolls as well, or even just photo's of unchanged dolls so people have something to compare it to with when they check over their doll.

I am happy for you that your Dandelion might not be distorted after all btw, that must be a big relief.

 

Mawi,

Yes, the dimple is in the same place, and has the same shape, this why I thought about master model imperfections =) If you will look closer at left leg, you will see, that it is more curved, than her right one. I was scared, when I saw one on mine, but I have found promo photo of Dandellion, and her leg there also is curved. So I think this is master model imperfecton too O_o

 

hello, is anybody else experiencing deformation on the face or only the bodies (mine is KR real, shipped on the march 27th). also, nobody talks about the strong resin smell and skin irritation issue, do the warped dolls have a strong small? can you all check? I put mine in a box and I don't want to touch her.
D-storic still didn't replay me. and now to think how I wanted to cancel her but they didn't replay my massages on time and shipped her anyway. I am worried they will ignore our mails as well. did anyone got replies from them about the resin problems?

 

Malvina- I see you wrote to them around the 15th-

How long should a customer have to wait to hear back? If they aren't writing to you all, what is the next step? Contact Paypal, or is it too late? a lawyer? Wonder if DOD has any lawyers on board... Did anyone end up using a lawyer during the Katrina incident?

 

If you paid by credit card, you can try calling your CC company for more information. Paypal won't do much for you after the 45 days window, although you can still ask if they want to register a complaint.
If I recall correctly some people who ordered at CustomHouse managed to get their dolls/money after they contacted a South Korean organisation for customer protection or something like that.
Meanwhile I hope D-storic is planning on posting a message on their website soon so that people know what's going on. These is all problems that can be fixed, but without communication people feel like they have to act on their own.

 

I remember having an issue with dollfair and paypal replied at the time, that they collect several complaints against the same company, and only than act. I think if it will get worse, and we don't hear from D-storic, we can decide to send a joined complaint to paypal. we have to be coordinated about this, all of us, and not act individually. But still, for now I hope D-storic will replay. I sent them a mail on the 15th, still no answer by now. If anyone hears from them please update ^^

 

also I wanted to share my problem, cause no one wrote still about head deformations or bad resin smell, or skin burning when you touch you dolls....

I have to apologies cause I used a photo on the upper right corner by someone I don't know the source. so if you recognize your photo and want me to remove it, please let me know... also, they are all n406, on the left my narae, on the right the way she should have been. I fell inlove with her mouth, this is why I ordered her in the first place...




so this is what going on with my girl...
1. Her mouth is defected; there is a big gap between the two lips, as if the lower lip is missing some volume and is strange looking like it was bit off. I look at so many pictures of narae's and the lips look different. I wanted her to be without the teeth, but it really looks strange. The lower lip hangs too low. It seems like all the other naraes have thicker low lip and the gap between the lips is much smaller. also there is a "bitten" resin shape on the lower lip. I am afraid to take her out again and see if it got even worse.

2. There is some shiny polish on the forehead and the rest of the head is matt, the head and the cap are different shade of tan, and the top of the forehead has some polished or scratched lighter cloudy shade. It is hard for me to pick it up with my camera. Was it sprayed with something and then polished somehow, I don't really understand what happened to it.

3. She has a very strong small of resin and when I touch her my skin is itching and burning. I have many BJD's and never had that before, I am afraid to touch her.

4. also there is a slight difference between her eyes, one is a bit bigger, but I think this is minor compare to the other problems.

 

Malvina, I can understand your disappointment -- it looks like the mold has lost detail over time (possibly through overuse), and that has resulted in erosion of the mouth area. While it's hard to compare face-up/no-face-up shots, especially from different angles, I agree with you that something looks wrong with her mouth.

Can anyone else with an N406 take a from-below shot like this to see if this is a factory error?

The cloudy spots are probably "gate marks" from where the mold was poured -- those are normally visible on darker-resin dolls, because sanding off the "gates" (the sprues that resin is poured into) leaves a lighter area on a tan/dark-skinned doll. Some of my tan dolls have this issue in a visible place, and I remember the beautiful tan Dollshe Bermanns having a very visible lighter scratched area on top of their shoulders and foreheads, because that's where the resin had been sanded.

So, I wouldn't worry too much about the matte/shiny issue (a coat of MSC would fix it anyway), but your concern about the mouth shape, and about the odor/irritation, are certainly worth looking into further.

-- Andi

 

I am thinking if this is a mold problem all others have to have the same mouth, so if anyone got 406 at this event and can compare mouth shape it will be great, still, mold or not it is really ugly, I don't think my picture shows it well enough. I really researched naraes before I ordered, this is not the doll I expected.

as for the gate marks, why does it have to be in such a noticeable place? this is strange, and what if the MSC won't cover the color difference, is that suppose to be ok? I really don't understand it, cause I pay more on a tan head, and than it is in a lower quality than the cheaper heads? I admit this is my first tan doll, so I am not aware of this happening. if this is a standard thing, than tan dolls should be cheaper than NS and not more expensive...just a suggesting, I know no one will take it seriously ^^

and yes, the smell and the skin irritation is the biggest problem, cause my doll is in the box and I don't take her out. as if I never got her. just waiting again for D-storic.

 

The posted a notice regarding the problems here though!

 

Malvina --
I just got a 408 head (eyes nearly closed) in Korean Real resin and the mouth on my doll looks almost exactly like yours. I haven't had time to take pictures but I studied yours closely. When I hold my doll at the same angles as your photos (and even the painted photo), they look the same. The sculpt of the mouth is identical and I like it, so I'm OK with that.

What I do notice about yours though is that the opening into the mouth does look messier than mine. What you call the "bites." There are creases sculpted into the lower lip but it looks like yours is more uneven than mine. I can't say for sure, but I think that when they cleaned out the mouth opening, they did a messy job. If you look at their picture on the lower right in your post, you can actually see there that the lower lip has notibable indentions -- yours are more pronounced though and I don't think they should be like that. I think that if those weren't there, you would like the mouth sculpt.

Your faceup artist can probably smooth it out but you should contact D-Storic and get them to exchange the head for a new one. DEFINITELY get it exchanged if the resin is funky. If you can't get them to replace it, see what a good faceup artist can do -- I'm certain a good painter can make it look great but there is no point in painting it beautifully if the resin itself is bad.

So, you're not crazy, there is something not right about the mouth, but the shape itself is how the sculpt is made. If you go to Flickr and do a search for "Narae 406" and "Narae 408" you'll see some pictures of dolls with the same mouths as ours. They just have tidier lower lips than your girl.

Good luck!!! Let us know what D-Storic says.

Robbin

 

RobbinA - well, I actually did researched 406 and 408 a great deal before I ordered her, cause I couldn't make up my mind which of the two to get, and I have to say, the mouths of all the 406-408 naraes I saw are nothing close to the mouth of mine. I am my own faceup artist, I also have great eye for details. if yours are like mine I believe yours have a problem too, but, if you like it like this, I am happy for you. I really don't like it. I could definitely add epoxy if she was not in tan color. I don't want to paint her after I paid 20$ extra for the tan skin, and also I won't be able to sell her in the future. not only that, of course there is the resin problem which prevents me to do anything with her. I don't even take her out of the box.
I would love to see a photo of your girl to compare.

Rosinha - thank you for the photo, no, mine does not look like this !!! this is the mouth I wanted, and the angle is good enough to compare.
and I did not leave a massage on the board, I wrote them a mail, they still didn't answer my last massages on the board since February, so I thought I shouldn't bother to post there. maybe now that they said they are answering the board, I should post another massage there as well.

if anyone else has pictures of 406-408 but maybe without faceup, it will be great

 

malvina -- Here are some pictures of my girls. The 408's mouth is similar to yours. The 404 (open eye) has a more pursed mouth, and the Dreamer has a closed mouth. I hope these are helpful.

408 on left, Dreamer in center, 404 on right




408 on the left, 404 on the right

 

Glad to hear that D-Storic found out what caused the resin problems and have sorted it out. So it seems that 5 dolls in Korean Real have to be made again along with the other resin problem dolls?