Crobidoll feedback (ALL)

* What did you order?
A Yeon-ho Type B with custom face-up

* When did you order?
Oct. 3rd

* How was the communication?
Always helpful and prompt. I usually got a response on their Q&A board within the same day I asked it, and if not within the same day, by the next business day. They always answered my question in detail, were polite in their communication, and very professional.

* How easy was it to pay?
Easy. I used PayPal and it took no time at all. I had no problems and my payment was received the same day.

* How long did it take to ship?
About 47 business days. It shipped on December 7th, and it had arrived to me by December 12th.

* Was the quality appropriate for the price, in your opinion?
I do. My boy came to me with his seams sanded and all, which I was not expecting after seeing a friend receive a doll from another company on the higher end of the price range. His resin is smooth and soft to the touch. His face-up is beyond my expectations, and his body is beautifully detailed and sculpted. Although I would prefer a double-jointed knee on my doll for the price, he still poses well. He is my first SD, so I have little experience with what is common for them, but I think he's a high quality doll.

* Did the item look like the sales pictures?
For the most part, yes. There were differences, obviously, due to my different face up, but I think he is even more attractive than the photos. There are details in the face up, such as the slight sparkle Crobi applies, that just don't show up in the company photos.

* Were you satisfied with the product?
More than satisfied. However, there was a problem. Probably due to careless handling, my doll came to me with pieces broken off of his thigh parts.

* If you weren't satisfied, how did the company solve your problem?
I took photos as soon as I opened the box and sent them to Crobi, asking if there was any way they could send me replacement parts. This was on Monday, December 12th. They got back to me within 2 hours and said they would send replacement parts right away. I e-mailed them back to ask if they needed additional photos or anything to let me know, and they said that was not necessary and they would send the replacement parts by the end of the week. I had them by Saturday, December 17th. They were carefully wrapped with lots and lots of bubble wrap, and Crobi packed them with some little stickers with drawings of the recently released basic and winter limited dolls. Super cute.

* Would you order from this company again?
Yes! I would be happy to order from them again. I'm quite impressed with them.

* Would you buy this company's products second-hand?
Possibly. If it would save me money, then yes. If not, I think I would just go ahead and order a new doll from Crobi. It was such a good experience.

 

* What did you order? DD Tei, blank.

* When did you order? November 28th.

* How was the communication? Very good. I purchased some other things after that and they combined my orders adding a small shipping fee.

* How easy was it to pay? Very easy, with paypal.

* How long did it take to ship? 20 days, really fast!

* Was the quality appropriate for the price, in your opinion? Yes. The doll is very good finished, with seams sanded and smooth appearence. They took great care in packing him too

* Did the item look like the sales pictures? Yes, the same.

* Were you satisfied with the product? Super satisfied!!

* If you weren't satisfied, how did the company solve your problem? --

* Would you order from this company again? Definitely YES! XD

* Would you buy this company's products second-hand? I may consider... but I always prefer buying directly from the companies

 

* What did you order?
A Lance Type A with custom face-up + eyes + wig + clothes + shoes

* When did you order?
Aug 30th

* How was the communication?
Very fast and prompt. They were very detailed and polite when replying back to my question in the Q&A board.

* How easy was it to pay?
Easy, with Paypal.

* How long did it take to ship?
About 44 business days. Shipped on Oct 13th and arrived to me on Oct 17th.

* Was the quality appropriate for the price, in your opinion?
Yes, it does. As he is my very first doll, the resin was really smooth and nice to touch. For his face-up, I didn't expect it to be so stunning. Despite the fact that he poses really well, I would really prefer the body to have double-jointed knee. I also bought clothes and other stuff for him as well. Overall, I think everything were produced high in quality.

* Did the item look like the sales pictures?
Although there were some differences, since I ordered custom face-up, I love it more this way. There were some glitter/sparkle details on the face-up that wasn't shown in the company photos and I really like it.

* Were you satisfied with the product?
I'm more than satisfied and it's worth it.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, definitely! I was quite impressed by their quality and communication, I couldn't be more happy to order from them again.

* Would you buy this company's products second-hand?
Depends but I prefer purchasing from the company itself.

 

* What did you order?
E Line Yeon-Ho A.

* When did you order?
November 28, 2011.

* How was the communication?
Good. Questions answered via Q&A within 1x24, sometimes the same day. [not including weekends & holidays]
They will also send an e-mail when you made an order, confirmed your payment & sent your goods.

* How easy was it to pay?
Easy with paypal.

* How long did it take to ship?
47 business days / 10 weeks [including weekends & holidays].

* Was the quality appropriate for the price, in your opinion?
Yes, it is.

* Did the item look like the sales pictures?
Yes, it does.

* Were you satisfied with the product?
Very.

* Would you order from this company again?
Yes, if there's anything I want.

* Would you buy this company's products second-hand?
Probably, depend on.

 

* What did you order?
B-Line Yuri Limited Winter Event
* When did you order?
28th Nov 2011
* How was the communication?
REALLY FRIENDLY AND NICE !!
* How easy was it to pay?
paypal
* How long did it take to ship?
from crobi to my 1st forwarder only 45 business day
* Was the quality appropriate for the price, in your opinion?
a bit , since he came with broken eyes
* Did the item look like the sales pictures?
way better then sale picture
* Were you satisfied with the product?
including the eyes , very !
* If you weren't satisfied, how did the company solve your problem?
n/a

 

* What did you order?
An E-Line wig, E-Line Headphones and a 1/3 face mask
* When did you order?
The 21th of February
* How was the communication?
Didn't need to ask anything.
* How easy was it to pay?
Easy, just used paygate
* How long did it take to ship?
Literally about an hour, it arrived today.
* Was the quality appropriate for the price, in your opinion?
Very the wig is lovely and I adore the headphones
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Extremely, I even got adorable stickers! I'm always so pleased with crobidoll's service, they
always exceed expectations. They are by far my favorite doll company.
* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?Lance A type (with faceup), 2 pairs of jeans, 3 pairs of eyes, 2 wigs, 2 necklaces.
* When did you order? January 30th 2012
* How was the communication? Excellent, they replied to my questions of the Q&A board within 24 hours
* How easy was it to pay? Very, by card.
* How long did it take to ship? LESS than a month! I was so surprised when they told me my order had shipped on February 12th - I thought it had to be a mistake!
* Was the quality appropriate for the price, in your opinion? YES! He is so so so so gorgeous! Crobi's faceups are to die for! The clothes are made of nice material and the eyes look very real. The mohair wig I ordered looks great on him but it's a bit of a pain to get on...the other wig has really wiry hair and the fringe is a bit long but a trim will fix that
* Did the item look like the sales pictures? Better! They added some sparkle to his faceup as well which looks stunning.
* Were you satisfied with the product? YES! It was really sweet of them to give me a gift of two cute figurines and a crobidoll folder
* If you weren't satisfied, how did the company solve your problem?N/A

 

* What did you order? R Line Zion, blank.

* When did you order? 20th March, 2012.

* How was the communication? Great! They told me the shoes I ordered had a problem and they offered a refund or changing them for another items. They solved the problem super fastly!

* How easy was it to pay? Very easy, with paypal.

* How long did it take to ship? 10 days, sooooo fast!

* Was the quality appropriate for the price, in your opinion? Yes, he's amazing!! Very cute and high quality!

* Did the item look like the sales pictures? Yes, the same.

* Were you satisfied with the product? Super satisfied!!

* If you weren't satisfied, how did the company solve your problem? --

* Would you order from this company again? Definitely YES! XD

* Would you buy this company's products second-hand? I may consider... but I always prefer buying directly from the companies

 

* What did you order? R-Line Jun, blank.

* When did you order? 2nd April, 2012.

* How was the communication? Great, as always.

* How easy was it to pay? Very easy, with paypal.

* How long did it take to ship? just 2 days... I was so shocked and happy!!

* Was the quality appropriate for the price, in your opinion? Yes. The doll is very good finished, with seams sanded and smooth appearence. They took great care in packing him too

* Did the item look like the sales pictures? Jun looks even better in real life, he's a total cutie!

* Were you satisfied with the product? Super satisfied!!

* If you weren't satisfied, how did the company solve your problem? --

* Would you order from this company again? Yes, I love their items and dolls!

* Would you buy this company's products second-hand? I may consider... but I always prefer buying directly from the companies

 

* What did you order? R-Line Haz, blank. 8-9 sized wig.

* When did you order? 19th April, 2012.

* How was the communication? Great, as always.

* How easy was it to pay? Very easy, with paypal.

* How long did it take to ship? a couple of weeks.

* Was the quality appropriate for the price, in your opinion? Pretty much.

* Did the item look like the sales pictures? He looks more mature in person, IMHO.

* Were you satisfied with the product? This time I wasn't as satisfied with the doll as I was with my previous orders. The head is slightly softer in colour than the body and the finish is a little rough.

* If you weren't satisfied, how did the company solve your problem? I wrote to them and they said it was, sadly, normal.

* Would you order from this company again? Yes.

* Would you buy this company's products second-hand? I may consider... but I always prefer buying directly from the companies

 

* What did you order?
Wigs and accessories

* When did you order?
10th May, 2012.

* How was the communication?
N/A

* How easy was it to pay?
Easy.

* How long did it take to ship?
Not long at long! Shipped the next day.

* Was the quality appropriate for the price, in your opinion?
Very.

* Did the item look like the sales pictures?
Wig color seemed a bit different in person, but that's normal.

* Were you satisfied with the product?
Yesss.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Perhaps.

 

* What did you order? -Clothing wigs and accessories

* When did you order? - June 1st

* How was the communication? -N/A

* How easy was it to pay? - Very easy, paid with paypal

* How long did it take to ship?-Very quickly! I received it in three days.

* Was the quality appropriate for the price, in your opinion? -Definitely!


* Did the item look like the sales pictures? -Yes


* Were you satisfied with the product? -Yes

* If you weren't satisfied, how did the company solve your problem? -N/A

* Would you order from this company again? -Absolutely!


* Would you buy this company's products second-hand? -Yes ^^

 

* What did you order?
7-8 Wig
* When did you order?
May 8[SUP]th[/SUP], 2012
* How was the communication?
n/a
* How easy was it to pay?
Easy--Paypal
* How long did it take to ship?
Shipped on the same day and arrived before I even thought to look up the tracking number, within a week I think.
* Was the quality appropriate for the price, in your opinion?
For the wig, yes. Shipping costs surprised me a little.
* Did the item look like the sales pictures?
Colors were slightly lighter.
* Were you satisfied with the product?
Yes. The colors might be a little different in shade, but they were still rich and beautiful.
* If you weren't satisfied, how did the company solve your problem?
n/a

 

What did you order?
Yeon-Ho with default face-up and an item of clothing.

When did you order?
May 27th

How was the communication?
Great, usually within 1-2 working days.

How easy was it to pay?
Very easy with Paypal.

How long did it take to ship?
27 business days.

Was the quality appropriate for the price, in your opinion?
Absolutely.

Did the item look like the sales pictures?
Yeon-Ho and the clothing both looked great, even better than the sales pictures.

Were you satisfied with the product?
Yes! Very satisfied!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Absolutely without a doubt!

Would you buy this company's products second-hand?
Yes, if there was something I wanted that was no longer sold by the company itself. Other than that, I'd prefer to buy new from the company.

 

* What did you order?
Crobidoll YS head via exchange head event.

* When did you order?
Around mid May 2012.

* How was the communication?
Good.

* How easy was it to pay?
Yes, by PayPal.

* How long did it take to ship?
About 2 months.

* Was the quality appropriate for the price, in your opinion?
No. I'm disappointed for Crobidoll this time. Photo & drawing comparison. I make drawing to show problem clearer to Crobidoll. Since photo is hard to see.

* Did the item look like the sales pictures?
Not at all. As mentioned, there is a big different mouth from the original YS head.

* Were you satisfied with the product?
Not for this time. I'm very disappointed with the quality and a flaw on lips.

* If you weren't satisfied, how did the company solve your problem?
Firstly, Crobidoll told me they cannot exchange new head replacement because all of YS lips are the same (before I sent the head to them). And another option to send the head back and they will refund shipping + head price and send my own old YS head to me.

At first I accept the new head and think I will do modding myself. But when I check head again, it's too hard to mod and I don't want damaged head. So I asked them to return my own doll head, and explain what happen to the new head parts I received (a flaw head).

[Edit.] After I discuss with Crobidoll in many emails, ship the head back, after they received the package, they confirmed me it is a defective head parts and it was their misunderstanding before (because in photo it's hard to see the flaw for them). They even offered me to cast a new head for me to select before they received package. After the new casting was done, they sent me a photo of new head, which is beautiful and flawless! So I confirm for the exchange part. I'm in love with Crobidoll's amazing customer service! They're very, very nice to deal with!

* Would you order from this company again?
After all amazing customer service, yes.

* Would you buy this company's products second-hand?
Maybe. Though I prefer to buy directly from a company if possible.

 

* What did you order?
3 wigs, CRWL-60 (Light Black), CRWL-59 (Powder Brown), CRWML-51 (Gradation Pink)

* When did you order?
2012-08-03

* How was the communication?
Very helpful and prompt!

* How easy was it to pay?
Super easy, just used paypal as usual.

* How long did it take to ship?
Just a few days. I got a "missed parcel notification" from my mail carrier when I got back from my weekend trip on Monday afternoon. Date of the notification was on the 5th, I got the parcel on the 7th.

* Was the quality appropriate for the price, in your opinion?
I think so! There were a few loose hairs that have come off the wigs, as well as a few sprinkles of cut hairs (which I assume just didn't get shaken off properly at the factory or something), but not falling out in clumps. I'd say about 3-4 hairs per wig the first time I put them on. I've taken all three off the dolls and put back on and no extra hairs have fallen out.
There were a few kinda funky curled up hairs that I simply trimmed off too, but nothing terrible.
Also on the CRWL-60 you can see the wig cap a little if the hair is displaced but nothing too bad, plus the cap is dark so it's not horribly noticeable.

* Did the item look like the sales pictures?
Yep!

* Were you satisfied with the product?
Very much so! The wigs look wonderful and are very soft! I'd love to get some more Crobidoll wigs!!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Definitely! I'd love to get some more wigs from them as well as a few of their dolls! I love Yeon-Ho and Tei!!

* Would you buy this company's products second-hand?
As long as they're in good condition sure! Especially if it saves a bit of money~

 

* What did you order?
Sinbi with default faceup

* When did you order?
May 23th

* How was the communication?
Very good! I added 3 extra orders throughout my waiting period and they combined everything without a problem.

* How easy was it to pay?
Easy

* How long did it take to ship?
Right under 2 months

* Was the quality appropriate for the price, in your opinion?
Yes! She was fully sanded and their resin is now UV-Cut

* Did the item look like the sales pictures?
She was even prettier!

* Were you satisfied with the product?
Very much!

* If you weren't satisfied, how did the company solve your problem?
not needed

 

What did you order?
A black mushroom wig
When did you order?
2012

How was the communication?
Sceond hand
How easy was it to pay?
Easy, through my friend
How long did it take to ship?
one week.

Was the quality appropriate for the price, in your opinion?
Yes, I think so. A little expensive, but high quality.

Did the item look like the sales pictures?
Yes. Pretty

Were you satisfied with the product?
Yes, except the high price
If you weren't satisfied, how did the company solve your problem?
not yet
Would you order from this company again?
Yes, if I have the good design
Would you buy this company's products second-hand?
Yes, I did already. ​

 

* What did you order?
8~9 inch wig and a miniature wine glass

* When did you order?
It's been about 8 months.

* How was the communication? Very polite

* How easy was it to pay? Easy. I visited their offline store.

* How long did it take to ship? Instant. I visited their offline store.

* Was the quality appropriate for the price, in your opinion? Yes. The price was a bit high but the quality was superb. Loved the wig.

* Did the item look like the sales pictures? Again... I bought it at their offline shop...

* Were you satisfied with the product? Yes, very The best quality wig I've ever bought. As for the wine glass, so-so.

* If you weren't satisfied, how did the company solve your problem? I didn't contact them later.

 

* What did you order?​ A T-Line Choco and 2 wigs
* When did you order? 10/3/2012
* How was the communication? Very good. They answered my question and were very friendly.
* How easy was it to pay? Paypal. Wicked easy.
* How long did it take to ship? Nov 4, so barely a month, including weekends.
* Was the quality appropriate for the price, in your opinion? Yes, she's lovely. Beautiful, flawless faceup, great resin quality, no scratches, minimal seams.
* Did the item look like the sales pictures? Yes. A bit girlier than the sales pictures, perhaps, but really just like them.
* Were you satisfied with the product? Yes. Her eyes don't turn like the ones in the company photo do because of the link in her head- but that is a minor problem that I'm not worried about.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? A 6-7 wig CRWS-17 (Mellow Cream) and another item that is a surprise for someone else, so I cannot say what in case she stalks my posts.

* When did you order? January 2nd

* How was the communication? Great! I had contacted them before placing my order with a question and it only took them a day or so to get back with me.

* How easy was it to pay? Easy peasy one two threesy! A few clicks and my paypal payment was sent. It is a very user friendly cart system.

* How long did it take to ship? A few hours! Really! Within four hours, my order was in the Korean postal system and trackable.

* Was the quality appropriate for the price, in your opinion? Yes! Even with the EMS expense, it was totally worth it!

* Did the item look like the sales pictures? Yes. I love that they have photos of other wigs in the same color in different lighting as the color I got looks very different under different types of lighting. The cut, style and length were just like in the photo.

* Were you satisfied with the product? Duh! I love my new wig!

* If you weren't satisfied, how did the company solve your problem? N/A: I'm as happy as can be with my order.

 

* What did you order? wig, pants, eyelashes, gloves, string, silicon ring, eyeglass, eyes
* When did you order? November 30' 2012
* How was the communication? good ^^
* How easy was it to pay?very easy with paypal
* How long did it take to ship? they ship it on Dec 27' 2012 it's a bit too long i think, for just the accessories...

* Was the quality appropriate for the price, in your opinion? yes for everything but not for their gloves ;_;
* Did the item look like the sales pictures?hmmm maybe, i'am not so sure about the wig, the quality is great i really like it soo sofft but really the bangs is too long for my doc it can cover half of his face or maybe it's just need to be styled or maybe my doc head just too small for the wigXD
* Were you satisfied with the product?if it from 1 to 10 point i will give them 9 point
* If you weren't satisfied, how did the company solve your problem? when i ask why they haven't ship my order yet, they say there is a defective product and say that they will ship it as soon as they get a replacement , and i just so surprised when the parcel is arrived because they gave me a pair of 70cm size shoes as a gift^^
​

 

What did you order? Wig CRWM-80 (Light Black)

* When did you order? February 17th

* How was the communication? None was needed

* How easy was it to pay? Very easy through Paypal

* How long did it take to ship? Not long at all shipped the next day and I received it on February 21st

* Was the quality appropriate for the price, in your opinion? Yes it is

* Did the item look like the sales pictures? Yes its just as beautiful as in the photos

* Were you satisfied with the product?Yes very

* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Crobidoll Laen Magical boy Version (no face-up), pair of red shoes

* When did you order? November 30 (Crobidoll Winter Event)

* How was the communication? Great! They replied within 24 hours and were always friendly

* How easy was it to pay? Difficult at first because I didn't know you had to manually pay via Paypal XD So I had to cancel my order and then make a new one.

* How long did it take to ship? Less than a month. I know I got the shipping notice before Christmas Day and it arrived prior to the expected date.

* Was the quality appropriate for the price, in your opinion? Yes!

* Did the item look like the sales pictures? I can't tell because when I got him he had no-faceup but the Pola looked exactly how it was in the sales photo and the shoes were gorgeous.

* Were you satisfied with the product? Yes very

* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Crobidoll Yeon Ho B Type with custom face up (Laen Ver. Working my boss which, might I add, looks lovely on him!)

* When did you order? May 16th

* How was the communication? Excellent. I only sent them one email the first time concerning the face up and another when I tried to track my package and it said it was headed for Japan (they gave me the wrong tracking #). Quick and pleasant replies both times

* How easy was it to pay? paypal, quick and easy

* How long did it take to ship? Hmm, I received the shipping confirmation on July 11th so less than 2 months.

* Was the quality appropriate for the price, in your opinion? 100% yes

* Did the item look like the sales pictures? Well, the body and head yes lol. The face up is pretty identical to what I requested although it looks different on Yeon Ho due to the face being different (but OMG do I love it !!)

* Were you satisfied with the product? YES YES 1,00 times yes lol

* If you weren't satisfied, how did the company solve your problem? N/A

 

going around doing reviews for all my dolls . . . I'm going to put all four of my Crobis in one post here and start by saying they are my favorite company and the first one I ever ordered from, and I would absolutely order from them again. So:

* What did you order?
Yeon-Ho w/ B face-up, Nia w/ face-up, Yuri w/ custom face-up, Sinbi w/ face-up

* When did you order?
October 2010 (R-line boys), December 2011 (Yuri), and May 2012 (Sinbi)

* How was the communication?
Great, they always respond with a few days and were careful to get all the details right for Yuri's custom face-up

* How easy was it to pay?
Super easy through Paypal

* How long did it take to ship?
The normal edition boys shipped in about a month, and arrived in separate packages four days apart despite combined shipping; the other two took a bit longer

* Was the quality appropriate for the price, in your opinion?
Yes, especially on the newer two. The resin feels great and both of them came sanded, unlike the older R-lines. I'm not sure if that's something they do for all of their dolls now or just limited editions, but it was a pleasant surprise.

* Did the item look like the sales pictures?
Even better, and the custom face-up is perfect

* Were you satisfied with the product?
Yes, absolutely

* If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order? CRWM-73 Wig in Pink Black, the pink and brown heel sneakers and a M sized tiara

* When did you order? August 28th

* How was the communication? Good and quick

* How easy was it to pay? Very easy once I knew I was supposed to just send the money. At first I was waiting for a bill to be sent.

* How long did it take to ship? Not long at all. After I paid it was shipped the next day, Sept 2 and it arrived today Sept 5

* Was the quality appropriate for the price, in your opinion?The shoes are a bit expensive, but they're really nice

* Did the item look like the sales pictures? Yup!

* Were you satisfied with the product? Yup!

* If you weren't satisfied, how did the company solve your problem?N/A

 

* What did you order? Headphones, a gun, two military badges
* When did you order? January 10, 2014
* How was the communication? Yes, though there wasn't much need for any. I did receive prompt order and shipping confirmations.
* How easy was it to pay? Very! Through paypal.
* How long did it take to ship? A couple of days, because I ordered just as the weekend started. They shipped it the next business day (Monday).
* Was the quality appropriate for the price, in your opinion? Very! The headphones are amazing and the other items are wonderful too.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order?
A wig, some magic erasers

When did you order?
March 5th

How was the communication?
There wasn't need for any.

How easy was it to pay?
Easy, through PayPal.

How long did it take to ship?
They sent it out in only 7 hours, and it arrived four days after that.

Was the quality appropriate for the price, in your opinion?
Yes, the wig is amazing to look at and touch, and the magic erasers.. well, they're magic erasers, lol.

Did the item look like the sales pictures?
Yes, the pictures are very accurate, colorwise and everything.

Were you satisfied with the product?
Absolutely.

If you weren't satisfied, how did the company solve your problem?
N/A

 

I don't usually post feedback, but I always think it is helpful to read reviews when there is a problem with the order as in my case:

* What did you order?
Crobidoll Haz on Evolve body plus some extras. However, my Haz arrived with the regular body. I contacted Crobidoll immediately with pics as proof. They responded very quickly and apologetically, and had me send my boy back for a body switch. Crobi covered full shipping cost back to them, and again to me. They literally shipped my boy back the day he arrived to them, so I definitely can't complain about the turn around time! When he arrived the second time, he was on the correct body with a couple cute extras. Throughout the whole order, they kept fantastic and friendly communication. Crobi guided me through each step of the return process and always let me know of any action on their end. All in all, I am very satisfied with their customer service. With the bad attitude many doll companies have nowadays in regards to order problems, it is refreshing to deal with a company that upholds an admirable level of customer service.

* When did you order?
End of May

* How was the communication?
Very fast and understandable answers through Q&A. I never had to wait more than one business day for a response. They were always cheerful, even when there was a problem with my order.

* How easy was it to pay?
It was kind of confusing to find their Paypal address, but once I found it, payment was easy.

* How long did it take to ship?
About a month for the original shipment to me. Not even a day for the second return shipment.

* Was the quality appropriate for the price, in your opinion?
Yes, my Haz is wonderful quality, no complaints!

* Did the item look like the sales pictures?
Yep. I am very happy that the company photos very accurately portray the dolls!

* Were you satisfied with the product?
Once my Haz was shipped with the correct body, yes.

* If you weren't satisfied, how did the company solve your problem?
See above!

 

* What did you order?
A traditional outfit and accessories

* When did you order?
26 Jun 2014

* How was the communication?
Excellent.
I was in search for traditional oriental outfits, but couldn't quite find one I liked.
Then I came across the outfit in Crobidoll, which was apparently sold out.
I instantly messaged them if they can restock.
The staffs said there is last item that has been ordered, but if cancelled, I can order
the item, but the outfits won't be restocked (traditional outfits usually don't get restocked).
I asked them to send me a separate email if the order gets cancelled.
Luckily, the order has been cancelled, and two weeks later I got an email from them
that I can order the last item. So I did!

* How easy was it to pay?
Easy, via paypal.

* How long did it take to ship?
1 July, so less than a week - Very fast!

* Was the quality appropriate for the price, in your opinion?
I'd say the prices for traditional clothing are quite high compared to normal clothing.
I've seen other companies selling traditional outfits for much lower prices,
but the issue with traditional outfits is that it is very difficult to find the design you like.
In that sense, I am satisfied I got the item.

* Did the item look like the sales pictures?
Exactly.

* Were you satisfied with the product?
Extremely. The accessories were in high quality too.

* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
I ordered a 6-7 size wig.

* When did you order?
I placed my order on November 18, 2014

* How was the communication?
Communication was great. I closed out of the payment window before making the payment, and could not find a way to reopen the window, so I emailed them and explained my problem. I got a reply in a few hours, and they were polite and very helpful.

* How easy was it to pay?
It would have been quite easy if I hadn't closed out of the window. After closing out of the window, there's pretty much no way to reopen it as far as I can tell, which was a little frustrating but it all worked out in the end.

* How long did it take to ship?
They shipped my order the next day, on the 19th, and it arrived quickly by EMS.

* Was the quality appropriate for the price, in your opinion?
Quality is great, price is typical for BJD wigs, especially nice ones. It was definitely worth it, in my opinion.

* Did the item look like the sales pictures?
Yes, it's exactly as shown in the picture.

* Were you satisfied with the product?
I'm definitely satisfied with the wig I ordered, and I'll probably check out Crobidolls again if I need more wigs or accessories in the future!

 

* What did you order? Zion Day Dream Ver.
* When did you order? Jan. 2014
* How was the communication? N/A
* How easy was it to pay? easy/ paypal
* How long did it take to ship? 2 months
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yep
* If you weren't satisfied, how did the company solve your problem? n/a

 

* What did you order?
Four wigs; CRWS-107 (Peach Gold), CRWML-80 (Powder Brown), CRWML-PO (Pop Orange 8-9inch), and CRWML-119 (Light Black). I actually ordered two of the first wig by mistake, but that's on me and not Crobidoll.

* When did you order?
March 31, 2015 (for the April Fools event, so April 1st Korean time)

* How was the communication?
Perfect! After payment I posted in the Q&A to confirm and was responded to same day. Then I was sent a shipping notice.

* How easy was it to pay?
Easy, a manual payment through PayPal.

* How long did it take to ship?
It was shipped the next day!

* Was the quality appropriate for the price, in your opinion?
Absolutely, these wigs are very high quality, soft and beautiful. For the event, a random wig and "secret present" was offered. I actually got two wigs (one in a special color), a passport case, sticky screen cleaner, a Christmas card with envelope (lol), three doll photo cards, and a folding tissue packet with doll pictures.

* Did the item look like the sales pictures?
Yes! The colors and styles are very accurate. The only color that isn't was one of the free event gift wigs, but taking photos of it myself, I find that it's not Crobidoll's fault at all, it just photographs as a different type of blue no matter what.

* Were you satisfied with the product?
Definitely!

* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
Tei M-line, Wigs and outfits.

* When did you order?
12th of April, 2015

* How was the communication?
Their Q&A service was perfect. They always replied really fast and they were so kind and polite ^^~

* How easy was it to pay?
Really easy through Paypal ~

* How long did it take to ship?
1.5 months ~ I got my shipping notice on 1st of June.

* Was the quality appropriate for the price, in your opinion?
Definitely. I fell in love with my doll all over again >////< He looks waaaaaaay more better in real ~

* Did the item look like the sales pictures?
As I said, waaaaaaaay more better XD

* Were you satisfied with the product?
Absolutely ~

* If you weren't satisfied, how did the company solve your problem?
n/a

 

* What did you order?
Wigs: CRWM-66 (Light Black), CRWM-93 (Mellow Cream)

* When did you order?
June 12, 2015

How was the communication?
Perfect

* How easy was it to pay?
Easy, Paypal

* How long did it take to ship?
Next day, took 4 days to arrive!!! Better than USPS

* Was the quality appropriate for the price, in your opinion?
Yes, beautiful quality, so soft.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes, however one of the wigs was slightly tighter than the other of the same size so it kept popping off the doll's head.

* If you weren't satisfied, how did the company solve your problem?

They made some suggestions which worked.

 

* What did you order?
Keith M-line, Wig

* When did you order?
7th of July, 2015

* How was the communication?
Perfect!

* How easy was it to pay?
very easy through Paypal

* How long did it take to ship?
about 1.5 months. He has been shipped on August 29

* Was the quality appropriate for the price, in your opinion?
Yes, definitely!

* Did the item look like the sales pictures?
Even better!

* Were you satisfied with the product?
Absolutely

* If you weren't satisfied, how did the company solve your problem?
n/a

 

* What did you order?
2 wigs
CRWL-123 (Powder Brown)
CRWL-123 (Dark Black)
* When did you order?
March 29,2016
* How was the communication?
Good~
* How easy was it to pay?
easy>paypal
* How long did it take to ship?
they shipped my order the next day > March 30
* Was the quality appropriate for the price, in your opinion?
Yes!
* Did the item look like the sales pictures?
yes
* Were you satisfied with the product?
Yes^^ very satisfied
* If you weren't satisfied, how did the company solve your problem?
N/A

 

i bought CRWM - 53 for my kid delf, It came in 24 days and the wig was actually better than I expected! The website is pretty safe but I used a prepaid visa anyways since I was also buy ing some sketchier stuff.

(this is the wig if you wanted to see it. It's my favorite wig.>^<)

 

What did you order?
M-line Keith with custom face up, a wig, an accessory, etc.
When did you order?
Dec.5, 2016
How was the communication?
They answer as soon as they can! They are very patient and polite. They even put emojis in almost every sentence.
How easy was it to pay?
Had a problem paying but when I switched to PayPal everything went smoothly.
How long did it take to ship?
Very fast. Exactly what they had said - 40 to 50 business days. Even if their website was closed for the Chinese New Year, my order wasn't delayed at all. I got my notice Feb.9, but was posted Feb.10. After a few hours it arrived in my country and I just have to wait for customs to take it.
Was the quality appropriate for the price, in your opinion?
Yes it is. Everything is perfect - and even better than company photos. What really gets me is the wig - I think they should set it for a higher price because the quality is that good.
Did the item look like the sales pictures?
Yes, but even better in personal! The default face up I had for Keith is more perfect than the sales pictures honestly.
Were you satisfied with the product?
Was I? YES, very much so. I can see that Crobi put a lot of care in it; from making it, down to the packaging.
If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order?
CRWML-114 (Khaki Gray) Wig, CRWML-93 (Light Black) Wig, OF1117BK (Simple Tanktop Black), two sets of eyelashes, and three wig caps

* When did you order?
I made the order on September 11, 2017.

* How was the communication?
Everything was good!

* How easy was it to pay?
I paid through PayPal, so it was not difficult.

* How long did it take to ship?
Everything was shipped within three hours on September 12, 2017. It arrived on September 18, 2017.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Absolutely!

 

* What did you order?
SHB1404BK Black boots, 1 set of eyelashes, 2 pairs of earrings

* When did you order?
I made my order on October 29, 2017.

* How was the communication?
Same as before! It was great.

* How easy was it to pay?
Just a few clicks with PayPal!

* How long did it take to ship?
My order shipped on October 30, 2017 and arrived on November 3, 2017.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yes, everything always ships quickly and arrives in perfect condition.

 

* What did you order?
Custom ReFaceup Service for my Crobidoll Sinbi

* When did you order?
August 2017

* How was the communication?
Fantastic, they clarified ReFaceup procedures with me before I placed my order and accepted my request as promised. They also sent me a photo of the finished product to make sure it was to my liking.

* How easy was it to pay?
Easy

* How long did it take to ship?
Crobi stated it would take 4 weeks, it took just a little over that.

* Were there any missing or broken items in your order?
No. And the head was sent back to me very carefully packaged.

* If there were any problems with your order, how did the company handle them?
No problems at all!

* Would you order from this company again?
Any day.

 

* What did you order?
4 wigs and 6 pairs of eyelashes.

* When did you order?
11/21/2017

* How was the communication?
I got an email confirming my order and another email when my order shipped.

* How easy was it to pay?
Easy via paypal.

* How long did it take to ship?
My order was shipped the same day it was paid for.

* Were there any missing or broken items in your order?
Nothing.

* If there were any problems with your order, how did the company handle them?
There were no problems.

* Would you order from this company again?
Yes, definitely.

 

* What did you order?
Long brown 8-9" wig

* When did you order?
12/26/17

* How was the communication?
Fine - was emailed as soon as my item was shipped!

* How easy was it to pay?
Easy with PayPal

* How long did it take to ship?
Super fast - they shipped the next day.

* Was the quality appropriate for the price, in your opinion?
For the wig definitely yes! I just wish they had a cheaper shipping option.

* Did the item look like the sales pictures?
Yup!

* Were you satisfied with the product?
Definitely!

 

* What did you order?
Yeon-ho B type with face-up, earrings, an 8" wig and a watch

* When did you order?
4th of October 2017

* How was the communication?
They answered very quickly and were really nice.

* How easy was it to pay?
Easy, manual payment with paypal

* How long did it take to ship?
Here is the only negative point I have to talk about. It took more than 4 months. When I asked them about my order in December, they told me it was delayed and would be shipped at the end of January because of the holidays. So I waited, but still nothing in February. I was starting to get worried. Then, after another email exchange, it was finally shipped in mid-February.

* Was the quality appropriate for the price, in your opinion?
Yes!

* Did the item look like the sales pictures?
Yes! The face-up is even more beautiful irl.

* Were you satisfied with the product?
Yes, totally! The doll is amazing, he poses well and the wig fits him perfectly.

 

* What did you order?
Two sets of eyelashes, one pair of earrings, CRWL-102 wig (Light Black, 9-10 size)

* When did you order?
I made the order on January 10, 2019.

* How was the communication?
It all went well.

* How easy was it to pay?
I paid with PayPal.

* How long did it take to ship?
My order was shipped on the same day. It arrived on January 18, 2019.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yes, I really like their eyelashes! I do have my eye on a certain wig.

 

* What did you order?
Two mint lotus pins, CRWL-72 wig (Red Brown, 9-10 size)

* When did you order?
I ordered the wig and pins on January 20, 2019.

* How was the communication?
Everything was fine as usual!

* How easy was it to pay?
I paid for my order with PayPal.

* How long did it take to ship?
My order shipped on January 21, 2019 and arrived on January 25, 2019.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
I was a bit confused when I opened the bubble wrap to find two hair pins instead of one. I thought they accidentally sent me an extra one, but it looks like I forgot I already had one saved in my cart before I made my order. That's my fault and there is no reason to contact them. Oh, well! I'll keep one as a back-up.

* Would you order from this company again?
Yes, their wigs are high quality and the hair pins are just wonderful!

 

* What did you order? 4 wigs, 2 wigs
* When did you order? 3/16/19, 7/21/19
* How was the communication? Standard, both times I received an order confirmation and shipping email.
* How easy was it to pay? Very easy with Paypal.
* How long did it take to ship? Both times it took one business day.
* Was the quality appropriate for the price, in your opinion? Very.
* Did the item look like the sales pictures? Yep.
* Were you satisfied with the product? Yep.

 

* What did you order?

M-Line Keith Head (NS), 2 wigs

* When did you order?

December 30th 2022

* How was the communication?

Excellent!

* How easy was it to pay?

Easy. Used Paypal

* How long did it take to ship?

Shipped quicker than I thought. Got a shipping email on February 5, 2023.

* Was the quality appropriate for the price, in your opinion?

Both wigs and my Keith head are great quality, just as I expect from Crobidoll.

* Did the item look like the sales pictures?

Yes

* Were you satisfied with the product?

I am very satisfied with my order!

* If you weren't satisfied, how did the company solve your problem?

N/A