Changing an address with Luts?

Their email address is on the bottom left of the home page in big bold letters. (not sure if it's okay to repost email addresses here otherwise I'd just cut and paste it for you!)
But it's best to use their Q&A board, it's much more reliable. Because sometimes emails can get filtered into the spam box. You do have to be logged into an account to use it. What you post is private and you won't be able to read their response without being logged into your account. There's recovery options to help you get into your account, as long as you know your email address just use forgot password, since you can sign in using your email address rather than your ID. If you don't have access to your email, you could try to make a second account and see if they can help you. Once logged in just click on the Q&A in the top bar and hit the black "Write" button. If you have follow-up questions, write a new post instead of replying to the same one. I think they don't get notified by replies so they ask that you do that.

 

Dealer would be a good way to go next time They've been using the Q&A board since I got my first doll, around '06 or '07, so I would be surprised if they ever changed it! Korean doll makers seem to really like that format Hope that your email reaches them with no issues. In my experience, they tend to take around 2 days to reply, excluding the weekend Good luck!!

 

Yes, Denver Doll is one of their official dealers and communicates through email

I have found the account password recovery for Luts is about a three-click process, I've had to use it a couple times. You request to recover the password, they send you an email with a link, then you create a new password. The only trouble you would run into would be if your account was made with an email address that you no longer have access to.

 

That's a pretty standard password recovery process actually and should be easy to do.

And most Korean doll companies respond much quicker to messages on their Q&A. From my experience, Luts usually responds within a day to their Q&A. I guess it's just easier for them to keep track of everything on the Q&A as they can probably easily see the orders on your account this way?