Shipping Beware of using UPS shipping / "insurance"

I want to warn folks about using UPS as shipper.

Here is the deal - IF you send UPS - the will
actually ONLY honor the insurance if THEY pack
the box!!! Of course, they don't tell you this!!!!
but are happy to take your 'insurance' money

UPS works hard to find all kinds of excuses to
deny the claim - from 'bad packing' to 'broken
before or after it was shipped' to 'previously
used box is not a valid shipping container'.

Be sure to take photos of the doll/object as you
pack it too - even tho that didn't help in this
case either.

I will NEVER ship with UPS again. I am thinking
about joining the class action lawsuit against
them for their denying of insurance claims.
You can find out about that on www.my3cents.com
UPS has 300+ complaints - the other shippers are
WAY lower in the complaint list. This was only
one of the sources/web site/blogs about UPS
operations.
http://makeupspay.webs.com/


PLEASE be careful folks - I just don't want any
of you to have this sort of awful problem too.

a former UPS shipping customer,
Robyn

 

Thanks for your thoughts greeniebone - so far I've heard on other doll boards from a LOT of folks who've had the same
awful experience as I've just had. Most of us dolly folks know how to pack a doll well - and I have gotten rave reviews
from folks I've sold to in the past. This doll was also very well packed. But - it was shipped during the arctic blast and
as we all know, resin/plastic can become brittle in the very cold. My guess is that they threw the box into a truck and
the shocking movement broke the doll.

I think that UPS used to be a good company and a reliable one - and has lost that in the last 10-15 years.

I will NEVER use them again. And will try to get the word out as far as I can so that others aren't ripped off in this manner too.
If they accept a shipper's money for insurance - they should be willing to pay out when the object is broken.
jmho,
Robyn

 

Hi Kiya,
I'm really sorry to hear that you've been hit too. I try to always take photos as I pack something - and hope that those
photos - with date stamps - would help in the event of needing to make a claim. My one experience with USPS was for
a lost package - and that claim was speedily paid. I've talked with several people who have made USPS claims for
broken items that were paid - even tho it took some time.

This UPS situation dragged on for OVER a month before the claim was denied. And one doesn't even have a real
person to talk with to try to resolve the situation.

I hope that your outcome is better than mine,
sorry Kiya,
Robyn