So after finding out the the new Glory Angels are normalskin, I asked for a refund due to false advertising. This is my reply: Dear Yes. We can refund to your payment and restocking or cansle fee is 20% of full payment. This is okay? Anser me. refund to your payment. Angel. PS: White Full closed Glory Angel Angelica order only Return of Angel Owner. Just thought I'd let people know to really make an effort to find out what you are getting BEFORE you pay. :-( Their translations are unintelligible anyhow... so good luck! Raven **UPDATE** After writing them a couple of very firm but polite letters (wherein I quote their own description) it seems they are seeing their error and refunding my money. Thanks again for the moral support and helpful suggestions, everyone!! So it's official: AR DOESN'T suck! ^_~
I'm sorry this happened to you But... I did understand it like they were the NS Glory Angels from the first release, and that after them, they would release the White ones ^^;; Maybe you can sell her to anyone who wants her instead of paying the cancelling fee? Best of luck!
I'm sorry if there was a misunderstanding. The original Glory Angels were always normal skin-tone. And I believe people had said, if you get the normal, then in the next year you have a chance to order white...it's here I believe. http://www.denofangels.com/forums/showthread.php?t=116291 I don't think it was false advertising at all. I didn't read it that they were white skin-toned. Saying 'Angel Region Sucks' because you misunderstood is a bit extreme don't you think? Their policies on refunding money after an order has been made are on their sites. When in doubt, always ask.*shrug*
i don't understand the PS part... so does this mean the dolls are ready made? cause personally, if a person were to cancel before the company got into the process of making the doll, i'd think it'd be ok. but thats just a personal view. i haven't read through their faq to see what they say, nor have i had bad experience with ar to do so, but if they say it in there then... if they don't, i would say its terms to dispute on. this all just personal view of course, so please no bash me. ah, i want a glory angel angelica but don't have all the funds ready sadly
Has the doll already shipped? If it hasn't, it doesn't seem right to charge a restocking fee on something that's never left the warehouse. I do think you'd be better off receiving the doll and reselling it. Even if you take a loss that way, I doubt it'll be as much as 20%.
Oh I'm sure it's my fault... Engrish is a second language to me too >_< and theirs is thicker than most!!! But yeh. I'm definitely going to sell her rather than get charged 100.00 for absolutely nothing. I paid, found out about the color not being what I thought it was, and immediately asked for a refund. It's not like I waited a week. It's not like the dolls won't sell out pretty quick. I think they're being unreasonably nasty. If you don't agree... well, at least those who were ignorant like me have the possibility of being informed. ^_^ Raven
Ah! Okay so I'm NOT insane... >_< In the description here is what made me think they were White: Glory Angel in pale white skin tempts you everyday. Give them your love and soul. So. I've written them again and pointed out their error. I will open up a dispute with Paypal if I receive an item "significantly not as described". Raven PS: Thanks those of you who are being supportive ^_^ And I do think that this kinda SUCKS. XP
ok, pale white skin kinda makes me think beauty white too, or whatever angel region calls their white skin. i'm not too familar with angel region, but reading that does make me think they were selling white dolls.
You can't make exeptions when it comes to rules or everyone will start asking for an exeption. Good luck on selling your doll, I'm sure you won't have to much problem
Hmmm interesting point... but I'd turn it around on them and say... "Don't say you're selling dolls that are WHITE SKIN when they are NORMAL SKIN!" (and GAH HEADDESK I WANT MY 500 BUCKS BACK) But hey. I might be asking too much...? XP Raven
Yeah, I can see where they got you all confused. They announced the second Glory angels coming in white skin and them BAM! they re-released (?) the original NS ones... One can get overly excited about the release to notice there was a difference I really hope they agree to cancel your order without any fees, keep emailing them! Or if they don't, that you find someone to sell the doll to! *sends good wishes*
you can always try harassing them, usually it works, had emusic taking money out of my credit card, I held on until the end of the month saying I wanted refund and refusing to use my music credits and they ended up paying me back but I think you'll have less trouble selling her to someone then trying to get refunded, depending on how fast you want your money back
Maybe they typed something by mistake.. I've seen other dolly companies type girl when it's a boy doll... That could be wot they did by accident. ^w^;;;; You should just resell if you don't wanna keep it.
My point exactly. IT'S THEIR MISTAKE, not mine. Intentional or otherwise. I SHOULD NOT have to "resell" the doll, NOR should I have to pay 100.00 for THEIR mistake. That is just bad business... Raven
The point is, if it's their mistake, it is extremely bad practice to make the customer suffer for it by taking the cancellation fee.
Well the ironic thing here is I missed the first run of Glory Angels entirely, and had no idea that they were anything other than what was advertised THIS time around. >_< ^_^ I will keep writing to them. They have to realize that they're wrong. I am trying to politely but firmly stress what is "HONORABLE", since asian cultures do tend to have a strong emphasis on maintaining one's honor. I really don't think I'm asking for too much, or that I'm asking to be a major exception of some kind. Raven
I don't think it's appropriate for someone to be charged $100 for canceling an order *immediately* when they found out the items were not as described. FWIW, I seriously considered buying another Angelica because mine is NS and I'd always wanted a white one (and the UFKs weren't available in white), and I'd been thinking of getting one of the new Glory Angels based on the description -- so it fooled me, too. Definitely not in order for them to charge a restocking fee when the item hasn't been made yet. I hope you can get this resolved, Raven!! -- A
Definitely misleading...and uh, kinda scary, LOL. I definitely think that's bad of Angelregion. But at least it shouldn't be hard to sell her and get most if not all of your money back!
Restocking fee? But you don't even have the doll yet! =T Sometimes though, they don't always tell you the skin color. My Luts Perennis Lishe looked like she's BW on their pictures but when I got her she's NS. I still like her though....
yeah, I 100% was under the impression that the glory angels were white skin too... even if "You can have twin angels in skin white as milk." was some sort of error <-- although it totally makes it sound like TWO white skin dolls, in addition to the line you quoted........... Aren't all the pictures white skin? They look completely white skin to me, so... what the hell? Looking closely, I can't tell one way or the other, but if they are NS the photos look really washed out--almost intentionally misleading. Even so, they should take responsibility for an error in translation; it's not your obligation to take responsibility for it. If they want to make profit off an international market, they need to either fork out the cash for a *good* translator or deal with the reprecussions... I've heard nothing but bad things about them lately, what with sending the wrong items, insane delays, etc. I honestly would never buy from them. ^_^' rowr~ you have my sympathy, Raven~ *hugs*
Gah, that is a bad thing! I would understand the restock fee if you like got her and had to send her back but just for un-ordering her? That's not right... On the other hand............... Which one did you get? I'd totally be willing to take (Dana, Ren, Ami, or Cien) off your hands! ^__^
Ok, unlurking from this thread. (and according to the mac spell check "unlurking" is not a word -.-;; ) When I first say the glory angels I thought "Ehhh?! white skin? I dont think I'm adding one of these to my want list" It is their fault for not clearly stating something like "Skin color: Normal" or "These dolls are normal skin tone" Instead of that more poem-ish thing they have
to be honest im not sure how ar whiteskin should look.. i had a ar ren girl..and she was like uber white..while she was ns.. she was a bit more tan-ish then a white mnf... i believe if they what to make them any lighter i think they would be seetrough.. So i think you should just wait untill you recieve her/him
This is AR's white (milky skin) . As you see, it is really colourless where Glory angel's skin tone is beige-ish even in the washed up-pictures. Hope you get it resolved, Ravendolls
Wow, that is highly unfair!!! I agree that their description is misleading. It's not your fault, it's theirs. Hopefully, they'll realize that and resolve it properly.
When I looked at their site the other day I thought they were white-skin too. I almost suggested to my fiance' that we try to get one for that reason glad I changed my mind
What a shame. In the interest of customer service, they should refund the whole amount and allow you to put it on any other doll in their inventory. Hugs
Hey good news, peeps!! I had written a very firm but polite letter with their description quoted, asking them to do the "honorable" thing by giving me my full refund... And THEY DID IT!! YAY! So I'll update the title of my thread. ^_^ I also told them how thankful I was, and that I'd wait and get a White Angelica some day. Thanks everyone for the moral support and good suggestions! Raven
Congrats!!! That's great!!!!!! I'm so glad everything turned out fine for you ^____^ You know, besides their dolls, I really love AR's customer service, they have been nothing but helpful to me, and they reply to emails fast! I was getting worried, but it's awesome that you got a full refund!! Hope you get your Angelica one day!! ^^
congrats! i think PrincessAI436 and Shan made some good points in this thread, so its good to hear they were willing to reconcile. although, if this had gone on, would have suggested theres a possibility you might like inperson once the doll came...
