Angell-Studio

I have had "mail contact" with them this last week, but the answers have been... bad. They have been short and sort of confusing.

Example: I asked them about information on the layaway procedure, a question about swapping parts, and some info. on a custom face-up.
The reply was "cannot be done" - that is all. Upon sending another mail, I got a second reply with just a link to their body-blushing service.
So while there is contact, it is not very good at the moment.

 

I was actually curious too, I wanted to order from them this month - but now I'm kind of unsure.
Any news on what's up?

 

@cudnaruza I do not think outright ordering something would be an issue. Just the contact. As in, if you have any requests before you order, or questions.

 

Thanks!! Hoping the order goes well ...

 

Legend Doll is a dealer for Angell-Studio. Maybe you could contact them and ask if there's a good way to get in contact? (Or if you were thinking of buying something, see if Mint On Card has it in stock--since they're closing, all of their in-stock items are on clearance, and they do have some Angell-Studio dolls and items left right now.)

 

And I've received another e-mail reply from them (still not the best, but a reply nonetheless).

 

Oh dear, I wonder if they lost Lemon, who was their main English service rep. Communication was always fantastic back when they had her and a Q&A board. Hopefully they are just in the process of hiring a new rep!

 

The last time I tried to order from Angell Studio was earlier this year. It took 6 months to get 3 of the clothing items I ordered, the rest had been forgotten about. I believe I put a review in the company review section. It was a giant mess. I'm sad because I love their quality and I want to go back for more items but after my last experience I'm not so sure.

 

I personally had no problem with the orders, but communication was very bad

I waited a week before resending my question in a more simple way and it took too long to get a reply and some questions were ignored

I messaged them in the inbox / outbox part of the website. I did not get any reply but I got a notification that item was shipped with a tracking number on the order status so they do read them

I would buy from a dealer instead of direct

I will say that the quality is very nice and so is the doll sculpt and the clothes

 

if u need any help i think i can help since i can speak chinese and i have thier offical contact (qq)

because its china people so might not really understand the english too well (same do i)
but i tried my very best to communicate using english TT