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Angell-Studio Waiting Room v4

Mar 27, 2014

    1. #1 Taelar, Mar 27, 2014
      Last edited by a moderator: Apr 21, 2017
    2. Customs finally let my Tristan go! :D
      Picked him up yesterday, but haven't unpacked him because my camera didn't work, I'm gonna fix it today and finally get to see him! Stand by for pics ;)
       
    3. I can't wait to see your Tristan! My Cassie should be here today. I'm so excited!!!!
       
    4. I finally got to open my package, but imagine my horror when I saw that the back part of the doll's head was broken - as in completely crushed to the point where I can hardly figure out which piece goes where!
      I'm stunned, and I don't know what to do :...(

      Well, I imagine I should contact AS, right, ask them to send a new one? Anybody have experience with something like this from them, or y'know, generally with anyone, and can tell me what to expect? Is there gonna be trouble? What should I say or do? I'm freaking out a bit, I'll admit, but nothing like this has ever happened to me, and I'm not enjoying the new experience!
       
    5. Oh my gosh Taelar!!! I'm so sorry to hear that! :( i'd be so upset. Though I bet you are. ^^;
      I would for sure take a few pictures of it and email AS and ask if you can get a replacement because it's so smashed. I would imagine that they'd help you out with it. It was the Head back that got smashed?? I've never had a broken part like then with a doll, so I can't say, but I feel that through email, AS has amazing customer service. I would sincerely hope that they'd send you a replacement part. And I think most companies if you get back to them after receiving your shipment within a few days they have a rule in place that they'll help you out. Please keep us updated on it and I hope that it all goes smoothly!
       
    6. Oh no! That's TERRIBLE! I would email them with photos right away. I've never dealt with anyone else but MoC, so I don't know how Angell Studio's customer service is by using their email directly. I wish you the best of luck, please keep us updated!


      My cassie is here! Her wig is a little small, but I think with some velcro I can fix it:

      [​IMG]
       
      • x 2
    7. Congrats on your Cassie, AnchixPDx! Love her eyes and wig. Quite the cutie. :)
       
    8. Thanks guys! Emailed them, and they answered within a couple of hours (which, given the time-difference, I've calculated was pretty much the moment they got to the office), and they were very nice, just asked me to send a picture of the head on a white sheet for reference so they could make a new cap that would match. I've done that now, so with any luck it'll all work out :)
      And in the meantime a friend has promised to see if she can help me fix the broken cap enough to work until the replacement arrives, we'll try that tomorrow, see if it's at all possible...

      And congrats, AnchixPDx, she's adorable! :)
       
    9. Congrats AnchixPDx your Cassie is adorable.

      Taelar I am so sorry to hear about your Tristan but I'm happy that everything has been sorted out :)
       
    10. Congrats AnchixPDx. Cassie is so cute! Love the look you have going for her.

      Taeler, so glad to hear that AS is working to remedy the situation. Though it's awful your head cap was broken, it's always good to hear a company working with their customers.
      I'm glad they replied quickly. Hopefully that is some relief!

      On a personal note. I managed to raise enough money to pay off my layaway, but I think I'll hold off until MoC sends me a shipping notice. ;) I'm so excited about my Ice Queen though.
      Can't wait to see everyone's dolls come in safely.
       
    11. Anchi, your Cassie is ADORABLE. I just love that wig on her!

      Oh, phew -- what a relief! I am so sorry to hear that his headcap arrived smashed to bits. That must have been so upsetting to open the box and see that! If that had happened to me, I probably would have cried. I'm glad that AS is being really great about making a replacement for you. I hope they can send it soon!

      Congrats, MetaCynth -- that's great news!
       
    12. thanks guys!

      Glad to hear they're working on it, Taelar!

      And I can't wait to see your ice queen, MetaCynth! Hopefully they'll ship her soon!
       
    13. Ok, I'd like to order the Aries doll but not sure how to do it. Any help?
       
    14. It looks like you can order her directly from Angell-Studio via her product page: http://www.angell-studio.com/en/?product-2533.html. She doesn't appear to be available through Mint On Card yet, so I'm guessing you'll probably just have to order her from AS.
       
    15. Moc also just got back fromchina, so it may take a bit for them to get her up
       
    16. She sure is cute and I am thinking about ordering as well!
       
    17. Ah, true! Good point, Anchi!

      So, yes, Rynn007, you should be able to buy Aries from AS, Mint On Card, and Fabric Friends & Dolls. But, I'm not sure if the 25% off special will be available through MOC or FF&D -- probably? Dunno.
       
    18. ^ Fixed a few formatting issues on the list.

      Ah, a new waiting room! Welcome back, everyone!
       
    19. Hilda is off-topic, can she be listed in the waiting room?
       
    20. Not all Hildas are off-topic -- the fantasy Frozen Queen version with the translucent leg is off-topic for DOA because of her lack of ankle joint. But, the human-looking Hilda is on-topic, and the Frozen Queen Hilda with conventional legs is on-topic. Either way, members have listed several kinds of Hildas on the waiting list, so go ahead and add your name and order!
       
    21. Oh? I'm glad someone said something! I would have never thought to even look that up. I know not to post her now :sweat
       
    22. Oh, did you get the Frozen Queen version of Hilda, Anchi? I had just assumed that you ordered the human version!
       
    23. I did. It's all good, I can still stay here for my Hong Lee. I honestly didn't think that high heeled legs would be so off topic, since soom fairies are always on topic, so I didn't even think to check :sweat
       
    24. Yeah, the mods locked down the announcement thread for Frozen Queen Hilda for being off-topic. She came with the option of conventional jointed legs, though, right? I mean, there are plenty of dolls that come with optional one-piece high-heeled leg parts, and I realize those are off-topic for DOA; but I could swear that Frozen Queen Hilda had the option of conventional jointed legs. Am I just misremembering?
       
    25. I think the body she comes on is a new body from A-S that is only a high heeled leg body.
       
    26. ^ Cleaned up the list a bit. We'll keep all the Hildas on the list for now. ;)
       
    27. Sounds good to me, it'll be nice to see Angell-Studio's progress anyways :)
       
    28. Congrats, callasdoll! I hope you love her. I can't wait for mine to come in, but I have a lot more payments to make :(
       
    29. Hi AnchixDPx! I haven't had the time to open the box yet because of work and all. I am bummed that I won't be able to share pictures!
       
    30. Wow, congrats, callasdoll! I can't wait to see photos.
       
    31. Congrats on the new orders! I hope my Hilda ships soon... Not that I have enough money to free her from layaway, but it will be nice to know that once I pay her off she'll be ready to ship from MoC!
       
    32. Oh man. Didn't realize Ice Queen Hilda is off-topic. I'll remover my order from the list and re-post. :sweat

      Good luck to everyone and I hope your dolls come in safe and sound. :)
       
    33. I believe she is on topic as long as she does not have her heel legs which do not have joints. So you can still list her just not exactly on topic for the legs. That is pretty much it for her.
       
    34. The body she comes on doesnt offer regular feet :/
       
    35. Aw. Let's leave the existing Hilda orders but just note the leg issue for future reference!
       
    36. I guess bunny love was in the air last week!
       
    37. It got quiet in here. I just made my next payment on my HongLee :)
       
    38. It did get quiet. Congrats, Anchi! Can't wait to see him when he arrives!
       
    39. Taking advantage of the summer event to order my GS Leo.^_^ I also picked up a pair of those gorgeous 70+ Gothic Shoes.*3* I just hope they don't look to massive on his feet!xD
       
    40. Congrats, Kimchi!!
       
    41. oooo grey skin Leo! That should be awesome! Congrats, Kimchi!

      I got the notice that my Hilda is on her way to MoC. I still have one payment left though. (Am I allowed to say this? :( )
       
    42. Thanks Vada and Anchix! I loooooove grey skin dolls, and Leo looks so handsome in grey skin (Angell Studio has a pic of a grey skin Leo on their deviantart)!*3* I did a little mock up of how I want to customize him, so I might share it here if it's not a problem.

      And congrats Anchix! It's always nice when the doll arrives at the dealer before the end of the layaway. That way you know it's waiting for you!^^ The last two pre-orders I had with MoC didn't arrive until AFTER my 6 mo layaway was over.<:O
       
    43. LOL YES you are allowed! I can't wait to see her. (Also, congrats!)
       
    44. Just re-adding that my hilda is at MoC. It got erased somehow :sweat
       
    45. I guess my putting my hilda is at MoC just isn't meant to be. It keeps getting deleted XD
       
    46. omg! I just checked the website and mine has shipped too! :o
       
    47. Okay, so got Kimi today. Only they sent "her" on the boy body instead of the girl body I ordered! :? Just sent them an email asking if they'd send the correct part of the torso. I really don't feel like going through the trouble of shipping the body back and waiting for another one, so if that's the only thing they'll do, I'll just keep it and sand her into a girl. lol It's a yosd, so I figure the body is androgynous enough that it won't matter much. Other than the mix-up, it's a really nice doll! Poses well already.
       
    48. Taking off my shipping notice. :( AS made an error and gave me the wrong tracking number to a different order (I thought something was fishy when Canada Post still hadn't received a shipping notice after 5 days and the EMS website said it was in New York, so I contacted them), and by the sounds of it, he isn't sent out yet.
      Sigh.
      Though reading the other mix up as well, MasahtiJade, I hope they didn't end up sending you my boy Kimi and I end up getting your girl! *_* I doubt it, hopefully.
       
    49. oh no! I'm so sorry you guys got a mix up. I hope it gets sorted out soon!
       
    50. Hmmm... Well I do live in New York, so you probably got my tracking number! lol. But I've already gotten a reply from AS and they said they didn't notice that I'd asked for a girl, so I'd say your boy Kimi should be coming. They did offer a solution that doesn't involve sending him back, so mod time! But don't worry Uenna, I'll wait for your order to come in, just in case. ;)
       
    51. Aw, you're so sweet! Though if it was a matter of them not even noticing that you asked for a female body, I think you're right in thinking that my boy is probably going to arrive as he should. I don't imagine mine will be shipping out for another couple of weeks since I asked for a face up, so if you want to get modding, I say go ahead. :) If there happens to be a mix up with mine somehow, AS will probably fix it for me, I'd hope lol.
       
    52. Guyyyyssss. Three weeks until I can pay off my Hilda, then she comes home! I'm so excitedddddd~
       
    53. Anchi, that final wait is always the worst!>.< At least you know she's safe and sound with MoC until she gets to come home.:3
       
    54. Uenna, I'd hope so too. But no offense to AS, but from looking back at any minor problems they have had, they don't seem greatly willing to just ship the item back for free, etc. And I'm really in no hurry to do the mod. I wanna give her(him) a face-up first!
       
    55. Yeah, I see what you mean. I'll let you know when mine arrives, since I have a feeling he's probably going to show up at my door with no prior notice. (I'm really not sure if they're going to email me when he does ship, since my account still technically says that he has??)
       
    56. Maybe they'll email you a notice?
       
    57. That's what they told me, so I'm hoping that's what will happen. It's hard to say, I've never had something like this happen to me before. :sweat Guess I'll just have to put my fate into AS.
       
    58. I hope they email you soon!

      I reorganized my finances this month so I can pay Hilda off on Wednesday. *not doll obsessed, i swear!*
       
    59. I know I didn't post to say I had ordered her (nor Minotaur) but here she is, Ayaliz!
      [​IMG]
       
    60. yLLiS, she is fantastic, congratulations! I can't wait to see pictures of Minotaur, too, he looks adorable in the company photos.
       
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