Ordering Angelesque Order Problem

I had a layaway with Angelesque for an Angell Studio Rong Rong + some wigs/outfits.

The doll has a default body, but on the website you can switch to the special body for extra cost. I opted to do that, and the layaway went smoothly.

2 months ago I got a message saying that my doll had arrived, but that several items weren't available and had thus been left out. I could substitute or refund and I chose a refund. But when the doll and the items which were in stock arrived the doll had the default body which is several cm shorter.

I contacted Angelesque and they apologised, and said that they would order the correct body, ship it to me and arrange, at their cost, a courier to pick up the default body. That was fine, I agreed.

A few weeks later I messaged about the promised refund for the stuff which had been out of stock.

I received no reply and the follow up emails have also had no reply regarding the refund. Also no update on the body. It has been 2 months and I am getting worried about the lack of communication. I really don't know what to do and any advice would be appreciated.

 

Hello, I received a refund for the missing items however the issue is still open pending receipt of the correct body for the doll. This is apparently still in production with Angell Studio.