DiM/Doll in Mind Feedback (ALL)

* What did you order? DIM Minimee Body
* When did you order? about 3 months ago
* How was the communication? Good. Denny is very good at replying to emails
* How easy was it to pay? Very easy to pay using paypal
* How long did it take to ship? about a month and a half.
* Was the quality appropriate for the price, in your opinion? the price was fair
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? Kind of..and kind of not. The pose ability of the body is not very good.

I also own 4 DIM minimee heads. The only dolls I own are from DIM so far.

 

There must be a way to tell everybody who bought from DIM to write here....as for me:

* Ordered a Danbi WS head and Angelo NS head
* some month ago
* Denny Kim answers so quickly EVERY question you ask, he's a sweatie!
* it was very easy, no question there^^
* it arrives soon enough^^ (never soon enough but well, it's normal)
* it was worth the price, yes
* the items were just as described^^
* VERY SATISFIYED X3

*but the bow was damaged by my post office >__<


It's the best company ever, really

 

* What did you order?
A Minimee body

* When did you order?
May this year

* How was the communication?
Almost perfect, they answered me all the questions fastly.

* How easy was it to pay?
Paypal- very easy.

* How long did it take to ship?
They shipped it earlier they said on their web!

* Was the quality appropriate for the price, in your opinion?
Yes, the quality of the resin is amazing.

* Did the item look like the sales pictures?
Even nicer!

* Were you satisfied with the product?
Yes, I´m completely satisfied

 

* What did you order?
DIM Danbi normal skin

* When did you order?
18 May 2008.

* How was the communication?
Good.

* How easy was it to pay?
Very easy with paypal.

* How long did it take to ship?
A month.

* Was the quality appropriate for the price, in your opinion?
Yes! Great quality.

* Did the item look like the sales pictures?
Of course.^^

* Were you satisfied with the product?
Completely, he is perfect!

 

* What did you order?
DIM Minimee Body

* When did you order?
2008/05/14.

* How was the communication?
Excellent. Denny RAWKS at answering questions

* How easy was it to pay?
Very easy.

* How long did it take to ship?
Shipped on 2008-06-11!! I got my doll in under 4 weeks when I was told it would take 6 weeks! I was ecstatic!

* Was the quality appropriate for the price, in your opinion?
Yes! I was prepared for the minimee body to be cheaper and not as pose-able, but the resin quality is SO beautiful...My body was tightly strung though and I still need to loosen him up. He stands wonderfully and the back posture is a little too extreme for me, but that can be modded easily. Its a great body for the price IMO.

* Did the item look like the sales pictures?
Yes. Exactly, maybe even a bit better

* Were you satisfied with the product?
YES. There are tiny kinks here and there, but nothing I don't mind working on myself! Like I said a great body for the price!

 

* What did you order?
DIM Danbi (complete)

* When did you order?
Late August 08

* How was the communication?
excellent, Denny answered all my questions!

* How easy was it to pay?
very simple, paypal worked wonderfully.

* How long did it take to ship?
one month exact

* Was the quality appropriate for the price, in your opinion?
yes; EXCEPT one thing (see satisfatory)

* Did the item look like the sales pictures?
Yes, default faceup was a little different, but thats to be expected!

* Were you satisfied with the product?
Yes, except one part. On his torso part, there seems to be some weird shiney bubbling almost, like the resin didnt set well or a coat of MSC didn't set well. I don't know what it is. But since it's on an area I dont plan on exposing, I dont mind it. But I just wanted people to know that all the resin on my doll wasn't perfect.

* If you weren't satisfied, how did the company solve your problem?
I'm not going to contact them about it (as its been a week already), its something I can deal with~

 

* What did you order? A Happy Odelia from Denver Doll. Complete doll w/face up....no clothing
* When did you order? 4 days ago
* How was the communication? Wonderful and very easy.
* How easy was it to pay? Used a credit card...easy.
* How long did it take to ship? Same day...I asked for what they had in stock and they went through what was available.
* Was the quality appropriate for the price, in your opinion? I personally think all BJD's are a little too highlly priced. But this beautiful Odelia is a quality sculpt and she is just beautiful.
* Did the item look like the sales pictures? Yes, just right
* Were you satisfied with the product? Completely
\DIM makes a beautiful doll. Really lovely. And, Denver Doll is great to order from.

 

I've ordered twice from DIM

* What did you order? 2 Minimee bodies (NS & WS) the first time and 1 Minimee body in NS the 2nd time.

* When did you order? 7-17-08 and 9-19-2008

* How was the communication? Great!!

* How easy was it to pay? I used Paypal so it was a cinch.

* How long did it take to ship? 4 weeks for the first order, 3 for the 2nd.

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? The elf event head is actually much nicer than the photos make it look.

* Were you satisfied with the product? Very. Between the sale on the body and the free event head I got a great SD sized doll for $250.

* If you weren't satisfied, how did the company solve your problem?

 

* What did you order? NS Minimee Body
* When did you order? September 25th, 2008
* How was the communication? Awesome!
* How easy was it to pay? Yes
* How long did it take to ship? 16 days
* Was the quality appropriate for the price, in your opinion? Yes, very much so!
* Did the item look like the sales pictures? There aren't really any sales pictures of the body, but it does look like the pictures of the other body.
* Were you satisfied with the product? Yes, I love it! I'd highly recommend DIM to anyone purchasing a doll.

 

* What did you order? NS Minimee body

* When did you order? 10/17/08 (during the event)

* How was the communication? I didn't have any questions, but I received an order confirmation and a shipping notice so I would say communication was good.

* How easy was it to pay? Very easy, paid by Paypal.

* How long did it take to ship? I got a shipping notice on 11/20 (it got here on 11/25 8D )

* Was the quality appropriate for the price, in your opinion? Very much so.

* Did the item look like the sales pictures? Yes. The event head looks even better in person.

* Were you satisfied with the product? Yes, though I think the neck is a bit too thick for good head mobility (I'll be sanding it a little bit, probably).

* If you weren't satisfied, how did the company solve your problem? I didn't contact them about it as it's not that big of a deal to me. I'm still happy. XD

I am really happy with my Minimee body and the event head. It was wonderfully packed and got here safe and sound.

 

* What did you order?
A doll ~ DIM Happy Fantasia

* When did you order?
I joined the dealer's group order in late October 2008, I think. She placed the actual order in late November.

* Did you order directly from the company, or through a distributor or dealer?
Through the Spanish dealers, via group order on a Spanish forum

* How was the communication?
Very good with the dealers (I didn't need to deal with the company)

* How easy was it to pay?
Very easy, by bank transfer

* How long did it take to ship?
37 days

* Was the quality appropriate for the price, in your opinion?
I think it's OK. I don't know much about quality of resin and so on though. The first thing I noticed about my doll is how she was not heavy at all, the other dolls we have at home are quite a bit heavier. I'm not sure if that's good or bad. Her posing is rather limited and the stringing is a bit loose, but with some patience she can stand and hold enough poses, so I think she'll improve when I restring her.

* Did the item look like the sales pictures?
Since I started looking for owner pictures, I noticed this particular doll looked quite different than the sales pictures. For a start, I wasn't too fond of the default face up once I saw owner pics, so I ordered her blank (which made her look even more different). So, yes, quite different.

* Were you satisfied with the product?
Yes. The fact that she looks different than the company pictures doesn't mean I don't like her! I collected as many owner pics as I could and made sure she was exactly what I needed for my character. And she is. As I said, the body is a little limited for posing, but works for what I need.

* Would you order from this company again?
Maybe. I'm not interested in any other dolls from this company, but if I were, I don't see why I wouldn't.

* Would you buy this company's products second-hand?
Same answer as above. If they were in good condition and I could save some money, I don't see why I wouldn't.

 

* What did you order?
Two pairs of headphones

* When did you order?
February 10, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly for the company


* How was the communication?
Excellent

* How easy was it to pay?
Fairly easy

* How long did it take to ship?
Items were shipped out to me within two days from the date of purchase, and arrived on the 16th (they were held in customs for a few days)

* Was the quality appropriate for the price, in your opinion?
Yes, the quality is worth the price.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

What did you order?
I ordered a Minimee Boy Body, with free elf head and winter event head.
When did you order?
Jan 09
Did you order directly from the company, or through a distributor or dealer?
Direct through the company.
How was the communication?
n/a
How easy was it to pay?
Easy with paypal.
How long did it take to ship?
10 days.
Was the quality appropriate for the price, in your opinion?
Yes.
Did the item look like the sales pictures?
Yes it did.
Were you satisfied with the product?
I was very pleased to find the seams sanded for me . Unfortunately some of the joints don't sit well in their sockets, and the sphere doesn't fit well at all in the hand socket. And the resin doesn't match the head I got the body for .
If you weren't satisfied, how did the company solve your problem?
This jointing is minor stuff, and I like the chance of a sanding project. And the resin colour has probably changed, because the free heads match the body, so it's not DIM's fault.
Would you order from this company again?
Considering the fast shipping and good handling of my order, yes, I may do so in the future.
Would you buy this company's products second-hand?
I might have to to get my minimee head a body
But yes, I would for a good price

 

* What did you order? DIM Achernar
* When did you order? February 11th 2009
* Did you order directly from the company, or through a distributor or dealer? from the company
* How was the communication? didn't need to ask anything, but the notifications were fine
* How easy was it to pay?
* How long did it take to ship? got the shipping notice March 10th arrived March 13th
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yeah
* Were you satisfied with the product? yup
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? definitely
* Would you buy this company's products second-hand? possibly

 

* What did you order?
DiM Minimee Body+ Elf & Event2
* When did you order?
February 18th
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.
* How was the communication?
Wonderful
* How easy was it to pay?
Extremely
* How long did it take to ship?
3 days!
* Was the quality appropriate for the price, in your opinion?
Very much so Appropriate!!
* Did the item look like the sales pictures?
Mmhm and they were better in person!
* Were you satisfied with the product?
very
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
i plan on it!!
* Would you buy this company's products second-hand?
Of course!

 

* What did you order?
A Galahad, Love type, with default face-up

* When did you order?
26th of February 2009, shipped the 25th of March, received him today (the 6th of April)

* Did you order directly from the company, or through a distributor or dealer?
I ordered directly from D.I.M.

* How was the communication?
Very good. As I had heard before, Denny answer questions quickly and professionally. Certainly a big plus when dealing with a company! Thumbs up!

* How easy was it to pay?
Easy enough. Paypal is a good thing

* How long did it take to ship?
A little less than a month, and that when the site said that doll + face-up would most likely take 6 weeks. The shipping itself, from when it shipped to when it arrived was 12 days, but that was due to a busy time at customs (or so I was told by customs )
* Was the quality appropriate for the price, in your opinion?
From what I've experienced so far, yes. Though I've got the feeling his wig is just a tad too small, but that's no biggy.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
So far, certainly. I love my boy ^^

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
If they had something I liked, I definitely think so.

* Would you buy this company's products second-hand?
I'm not quite sureabout this, of course it all has to do with the quality the doll/item is in, but if it was in good shape, I think I would.

 

* What did you order?
A SD sized celeb Minimee head

* When did you order?
Jan 28, 2009

* Did you order directly from the company, or through a distributor or dealer?
Through the website, and through Denny as is the norm with Minimee heads.

* How was the communication?
Denny was a sweetheart, as always. Very friendly and communicative.

* How easy was it to pay?
Very. Just paypalled off the money, no problem.

* How long did it take to ship?
April 21. Bearing in mind that I requested mods twice, once of which was quite substanial. From when I got the final preview pics to shipping was exactly 1 month.

* Was the quality appropriate for the price, in your opinion?
As always, yes. Denny and his crew run an amazing operation making amazing heads at a pretty darn amazing price for what they do!

* Were you satisfied with the product?
Yep!

* If you weren't satisfied, how did the company solve your problem?
Well, initially the sculpt wasn't quite what I wanted, so I sent back feedback and images of what mods I'd like done. Denny acknowledged my requests and the head went back to be re-sculpted. I'm very happy with the final result.

* Would you order from this company again?
Of course!

* Would you buy this company's products second-hand?
Yes, and I have done so before.

 

* What did you order?
Kakashi Hatake Minimee GO

* When did you order?
8/3/2009

* Did you order directly from the company, or through a distributor or dealer?
Direct.

* How was the communication?
Excellent, answered with in a day.

* How easy was it to pay?
Paypal, simple.

* How long did it take to ship?
2 months and 2 weeks.

* Was the quality appropriate for the price, in your opinion?
Yes, definately.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
A minimee of Megumi Oishi, a Japanese model.
* When did you order?
The end of March.
* Did you order directly from the company, or through a distributor or dealer?
From the company.
* How was the communication?
Okay.
* How easy was it to pay?
Quite easy.
* How long did it take to ship?
A month longer than their site said it would.
* Was the quality appropriate for the price, in your opinion?
No. The resin quality has gone downhill since the first batch of minimees, the head is way too big for any female body I've seen, and the finished product, for some reason, looked almost nothing like the preview pictures. She looks like a man now.
* Did the item look like the sales pictures?
No.
* Were you satisfied with the product?
No, not at all. In fact, I sat staring at it disappointedly for at least an hour. I was upset first, then angry.
* If you weren't satisfied, how did the company solve your problem?
They told me to "please check the photos again" and offered nothing beyond that.
* Would you order from this company again?
No. I have ordered from them several times in the past, and from my first minimee to this one which will SURELY be my last, the quality has gotten worse.. and worse.. and worse. I understand that it's in high demand now, but if they stop putting out a quality product, it's going to lose business anyhow. I feel like they just feel like they've found their cash cow and are trying to produce as quickly and as cheaply as possible now.
* Would you buy this company's products second-hand?
No, on the sole fact that I don't appreciate them anymore.

 

* What did you order?
A Minimee SD sized Eric Northman/Alexander Skarsgård head

* When did you order?
August 2009. Received in early November.

* Did you order directly from the company, or through a distributor or dealer?
Company, but it was a group order.

* How was the communication?
Very good.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
About 3 months from order confirmation to when the GO leader received the order.

* Was the quality appropriate for the price, in your opinion?
I believe so. His resin is a bit rough in his ears, but it's not noticeable unless you're inches away. It's nice to see the handmade features though. Reminds me that he was made especially for us.

* Did the item look like the sales pictures?
Well, there wasn't really a sales picture, but he turned out exactly how we wanted him.

* Were you satisfied with the product?
Completely. &#9829;

* Would you order from this company again?
Yes definitely. They are wonderful, and I would love to own some of the non-Minimee dolls.

* Would you buy this company's products second-hand?
Yes.

 

What did you order?
Sephiroth minimee NS, led by OmniCat

When did you order?
late august 2009

Did you order directly from the company, or through a distributor or dealer?
group order direct to the company

How was the communication?
N/A

How easy was it to pay?
paid to GO leader

How long did it take to ship?
the item arrived early december

Was the quality appropriate for the price, in your opinion?
In all honesty, no. For the price I could easily buy a flawless head from another established company.

Did the item look like the sales pictures?
yes...when one isn't looking close enough to study the detail

Were you satisfied with the product?
No. The resin has rough spots, there are noticeable scratch indention around the corner of the left side of his mouth. He has a millimeter size 'mole' on the side of his nose.

If you weren't satisfied, how did the company solve your problem?
They didn't. We were blind-sided by the company, basing our believe in their quality on an already established reputation. I can only hope that addressing the issue will eventually lead them to wake up and get their act together.

Would you order from this company again?
Probably not unless I see a drastic change along with sparkling reviews

Would you buy this company's products second-hand?
Only heads from the pre April 2009 rule...if I could find any that I really want.

 

COMPANY NAME
* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

 

* What did you order?
NS MNM body.

* When did you order?
Back around early December 2009, about

* How was the communication?
I paid and was done with, no communication. But after the transaction I had to contact the company, and Denny was a pretty immediate replier to the QA and emails.

* How easy was it to pay?
Simple process with paypal.

* How long did it take to ship?
They were a little busy. About three weeks.

* Was the quality appropriate for the price, in your opinion?
I am very satisfied with the quality and mostly the service of DIM, for the price I paid.

* Did the item look like the sales pictures?
Yup, pretty spot-on.

* Were you satisfied with the product?
When I first received the body, there were splotches of white all over it. It looked like it was marbled with veins of white. I was not happy with that one.

* If you weren't satisfied, how did the company solve your problem?
I contacted Denny with the problem. He was awfully apologetic and sent out a brand new body, free of charge, and I did not have to return the old one. I was thrilled.

* Would you order from this company again?
Most definitely. DIM has proven themselves to have upstanding service and a good quality.

* Would you buy this company's products second-hand?
I would prefer to buy from the company directly, but I have no issues buying second-hand as well.

 

* What did you order?
Julian head blank , Danbi head blank , Angelo head blank
* When did you order?
3 February 2010
* How was the communication?
excellent , very kind , fast & helped me a lot as
production of those heads were to be stopped really soon!
* How easy was it to pay?
very easy , paypal
* How long did it take to ship?
shipped at 16 - 2 - 2010 and were here some days after
* Was the quality appropriate for the price, in your opinion?
it surely was!!
* Did the item look like the sales pictures?
yes it was !
* Were you satisfied with the product?
I am truly satisfied!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
Yes I will !!
* Would you buy this company's products second-hand?
If I couldn't find them new & they where in a good condition yes

 

* What did you order? Minimee Service
* When did you order? Our GO order was placed on 2/2/2010
* How was the communication? Good. I did message Denny a couple of times for checking status
* How easy was it to pay? Easy. Paypal I believe
* How long did it take to ship? 2 Months
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? N/A We did not have preview pictures since our order was modified order from a previous Hide-MNM Go
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

Doll in Mind Feedback

* What did you order?
Galahad (complete)

* When did you order?
21/04/2010

* How was the communication?
I asked a couple of questions on the website on Galahad's page before I bought him and Denny was quick to reply. After I ordered him there wasn't much reason for communication but I was sent an email when he was shipped.

* How easy was it to pay?
Easy through paypal

* How long did it take to ship?
A little over a month

* Was the quality appropriate for the price, in your opinion?
I think so... He's got a beautiful body

* Did the item look like the sales pictures?
The face up was not exactly like the photo. The colour is not as dramatic as what is on the website photos. I was a bit disappointed about that but I still think he looks awesome...

* Were you satisfied with the product?
Yes, except for the seams that show and only because I'm new to BJDs and I'm too scared to sand him (heck, I'm too scared to unstring him so as to sand him!!!)

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I am thinking of getting him a vampire girlfriend I just don't think my bank account would be able to handle it at the moment though.

* Would you buy this company's products second-hand?
If I couldn't get them from the company, maybe

 

* What did you order? Minimee Service
* When did you order? March 22, 2010
* How was the communication? Great. Emails we're promptly answered 1 working day after.
* How easy was it to pay? Very easy through PayPal.
* How long did it take to ship? 1 month from approval of preview pics.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes. The item was as specified in the preview pics.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Yes.

 

* What did you order? Minimee Service

* When did you order? January 31, 2010

* How was the communication? That depends on the definition. Did Denny answer emails? Yes. Did it make any difference? No.

* How easy was it to pay? Easy, through PayPal

* How long did it take to ship? About six weeks after final approval

* Was the quality appropriate for the price, in your opinion? NO, NO, NO.

* Did the item look like the sales pictures? If I went into Photoshop, lightened the head-on preview picture and tilted it at a different angle, maybe. I was too much of a noob to know that was necessary. On the other hand, I shouldn't have had to!

* Were you satisfied with the product? No. I didn't mind that the ears were different, or that the third eye (yes, a third eyehole on the forehead) was weird and uneven, because I knew that a wig would cover the first and that I could mod the second. What I DID mind was that the regular eyes were different sizes. Noticeably different sizes. This did not show in the preview pics...but it sure as shoot shows in person. The doll head looks like a drunken pirate. A very expensive drunken pirate.

* If you weren't satisfied, how did the company solve your problem? They didn't even try. Denny was very nice, and sorry that I was disappointed. But, he told me that that I should have said something about it after I saw the preview pics, instead of after I saw the doll - i.e., the fault was mine. Those would be the preview pics which did not show the problem, but apparently I was supposed to divine it just by breathing in their aura.

And as a side note, the warning on the site says: "there can be little flaws on head like tiny spot or something. I am sure this kinds of things can be covered with make up and a wig." It does not say: "Oh by the way, your doll's eyes may be a completely different size from each other...but if you don't catch that on the poor quality preview pics, we won't do anything about it." Seriously.

* Would you order from this company again? No.

* Would you buy this company's products second-hand? I doubt it, based solely on the fact that the whole experience makes me feel depressed whenever I think about it. I was SO excited about this doll. Now I just feel like throwing it in the trash.

 

* What did you order? DIM minimee service, plus makeup on one head

* When did you order? April 7, 2010

* How was the communication? Denny answered all of my emails and was very polite ^^

* How easy was it to pay? Very easy, through Paypal

* How long did it take to ship? He arrived on June 30, 2010

* Was the quality appropriate for the price, in your opinion? On the heads themselves, very much so, he looks just like the person I modeled him after!

* Did the item look like the sales pictures? Very much so, yes

* Were you satisfied with the product? Yes and no. While the heads themselves are fantastic, the makeup I ordered was... less than great. The eyebrows were much darker than I requested, and the lips makeup was bleeding into the corners. We wiped it as soon as he got home and re-did it, and it looks much better now. Overall, though, a great quality product besides that one detail.

* If you weren't satisfied, how did the company solve your problem? N/A, did not bring up the makeup to Denny and fixed it myself

* Would you order from this company again? Yes, but not the makeup

* Would you buy this company's products second-hand? I would prefer to order from the company directly, but otherwise it all depends on the item in question

 

Feeback for DIM-MimiMee Custom event

* What did you order?Two custom MiniMee head-DIM Custom event- personal order Jake Gyllenhaal.
* When did you order? On 23 of June
* How was the communication? None with DIM i've comunicate thru dealer, the comunication of the dealer was good.
* How easy was it to pay? Quite easy via paypal, no issue
* How long did it take to ship? A very hudge time about 3 of September to 11 of November-i'm counting just casting process that usually din't take longer the 3 week at least.
* Was the quality appropriate for the price, in your opinion? Not at all, the heads comes dusty and dirty from DIM, the resins of the heads is smooth like silk at touch, instead headcapes are casted actually in rough resins, so IMO its been casted previosly then heads, also both headcape don't suit perfectly, the gap on front is quite visible, about 3mm.
I've payed for the face-up 55usd the face-up comes totally different then the refernce pics i've send to Denny, the gamma color was darker and heavy, not moles.
The dealer to opologies for the delay and the wrong face-up offer me one for free from her own artsit-All the way Down artist- aslo payed on her own the duty fee-as i'm located in Italy we pay custom fee almost on everything-, she've been very kind and professional, and i reccomed her, se was amazing in helping me to handle the long wait
DIM Face-up:

My Moke-up:

Actually Just eyebowse looks like my refernce pic.
* Did the item look like the sales pictures? it looks exactly like the pics of the pre-sculpt nothing wrong with it, but i've got to send the head to modfication just cause DIM artist resized pics without keeping the aspect ratio, that make me loose 3 weeks, that is the time that modifications takes to be done one heads.
* Were you satisfied with the product? absolutely not, the quality isn't worth 400usd, the eyesocket are smaller then i've asked, 15mm actually then the 16mm size i've asked few times.
The wait don't worth as i've ordered the heads since 23 o June, the pre-sculpt heads pics didn't come untill 8 of August, heads need to be modified and then definitive pre-sculpt head was send to me of 3 of September, the same day i gave my ok to casting process.My heads was receved just yesterday 12 of November, in between several group order-started/payed after then my order- here on DoA, was casted and delivery far away before mine, seams thet DIM step back and forward some orders wthout keeping stick with the schedule of payment, preferible the personal orders were pushed back.
* If you weren't satisfied, how did the company solve your problem? they didn't solveproblem, i'm handling to keeps the heads as comes, i'm not happy btw, the circumfernce of the heads are 23,40Cm, so there's no wig size that may suit perfectly for Jake Gyllenhaal heads.
* Would you order from this company again?Not at all, nor a personal order at least, i'm not willing to spend another 455usd and waited months to have something defective.
* Would you buy this company's products second-hand? No.

 

DIM-MiniMee custom event
* What did you order?I ran a personal order for the MiniMee event in May for two Daniel Craig heads (Oh Daniel Graig ) + one face up
* When did you order? In May 17
* How was the communication? Don't know as i went thru dealer,the communication from dealer was great.
* How easy was it to pay?The easier way:paypal.
* How long did it take to ship? The shipping was fast,but i had to await at least 4 months for the head to be casted,so my order ran from 17 of May till 30 September,day when i had finally in my hands both Daniel Craig heads.
I was also disappointed in the awating time,was HUGE for the casting,almost 8 weeks,56 days,and 21 days for the face up,it's not the awaiting time itself that upsetting me most but the fact that several GO's,placed AFTER mine,had priority onto mine,same story for the face up awaiting time.
* Was the quality appropriate for the price, in your opinion?Imo the quality has nothing wrong,but several flaws can be fixed:
-the head cape don't sit properly onto the head scalp and leave a small gap on the back of the head,a wig would cover this flaw but i'm not happy to discover that two pricey heads had such defects
-also the eye sockets are quite irregular in an odd size and uneven,actually are 15mm,that it's a problem in choosing the correct size of the eyes as this means that 14mm eyes would fits larger and 16mm would runs bigger,
-also the magnets are..uhm.. coarse..seems like the were cuttet into two pieces,
-also the circumference of my head is about 24cm..HUGE...
-also the ears are one forward and one back...
-also one of the heads came with deglued magnets,
definitely,basically,for $200usd for each head you would expect something near perfection.
* Did the item look like the sales pictures?Considerably yes.But i have to pointed out that i asked for some correction,that's delayed the cast of 3 weeks,this corrections were necessary as my piccies were resize without keeping the aspect ratio.I would saved 3 weeks if only DIM would resized correctly,keeping i mean the aspect ratio, my pictures.
* Were you satisfied with the product? If the flaws already mentioned were not present i would be more than completely satisfied with the heads.
* If you weren't satisfied, how did the company solve your problem?I was aware of these defects only when i had both heads in my hands,so nothing could be done to fix it.
* Would you order from this company again?I will have to thinking about it seriously.
* Would you buy this company's products second-hand?Nope.

 

Doll in Mind Feedback

* What did you order?
Happy size Luria w/immature body no face-up, DiM Love Bellosse head no face-up, clothes

* When did you order?
Nov. 2010

* How was the communication?
Very quick and professional.

* How easy was it to pay?
Very easy, with Paypal.

* How long did it take to ship?
about 4 weeks, without a face-up

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Sure!

* Would you buy this company's products second-hand?
Definitely!

 

* What did you order?
DIM Ace (Got a Marianne free head, too)

* When did you order?
Around End of November or Early December 2010 (I forgot)

* How was the communication?
GREAT!

* How easy was it to pay?
Easy

* How long did it take to ship?
Actually it was done in a month but I left for another town for a while. So, the shipping got postponed for a while but they are very on time in my opinion.

* Was the quality appropriate for the price, in your opinion?
Yes. I love my Dim Ace. I love the plate system. There's a bit resin dirt on his eyes but my friend who will face him up has cleaned it.
EDIT: My friend just found the fact that it's not only easy to clean dirt. The surface is still a bit rough, too AND he's assymetrically made.
I wish I wasn't in rush to send him to my friend and check him out more detail.

* Did the item look like the sales pictures?
I've never seen the blank Ace but yes, it's similar.
EDIT: from the front, yes, it's similar.

* Were you satisfied with the product?
Yes --> NO, that I knew he's hard to get face-up, I don't feel I'm satisfied now.

* If you weren't satisfied, how did the company solve your problem?
I just sent them a message. Let's see how they fix it.
Updates:
1. Denny aggreed to recheck my sculpt again. Thankie, dear. Yet, he also reminds me that if ALL Ace sculpt are like that, he can't do anything but to resend my head . Yet, if the other Ace sculpt aren't like mine, he'll send a new one. I highly appreciate his/her great business intention. I give him/her the highest point for that. I'll, then, take any risk of buying Ace and accept what will happen.
2. Denny said that all Aces are like mine. So, I can't do anything.
3. I then paid for face up the same as default face-up. Denny said that the face up artist was now different from one who did the job for official pic. I said ok. I thought the different will be very slight but seems like the whole face-up is waaay different (color, style). It's still ok for me but it's not as good as I expect in term of quality. (Well, at least, though the colors and style are different, I expected the quality of blushing and so on are still equal to the previous artist).
50USD for this quality of face-up is, honestly, too expensive. The quality isn't as expected (not the style nor color).
Anyway, in the end, I just want to get my Ace done so I can start playing with him. So, I take him as it is.
* This is for information only as each owner has their own preference and standard about ACE face-up quality. Just a warning in case anyone expect the same style and/or quality as one depicted in official pics...*
4. In the end, overall, I'm still satisfied with DIM customer service. Very patient, informative, and care about their customer.

* Would you order from this company again?
Yes, I want their DIM Honey. I hope they'll release it the sold out again someday.
--> Highly consider about this and I think, it will be better to buy a blank doll.

* Would you buy this company's products second-hand?
NOPE. Unless, the seller is recommended by a friend.

 

* What did you order? Arno head.
* When did you order? march.
* How was the communication? excellent.
* How easy was it to pay? paypal, so very.
* How long did it take to ship? about 3 weeks after ordering.
* Was the quality appropriate for the price, in your opinion? i think so, he is simply adorable! :3
* Did the item look like the sales pictures? hard to say, as i bought him blank. but i'd say so.
* Were you satisfied with the product? yes.
* If you weren't satisfied, how did the company solve your problem? NP

 

* What did you order?
DIM Larina Head

* When did you order?
16/August/12

* How was the communication?
Very good, I received an order confirmation, payment received and item shipped emails. And a personal email by Denny himself telling me that my package has been shipped!

* How easy was it to pay?
Easy using Paypal, though I had to figure out where to pay!

* How long did it take to ship?
It shipped on 16/August. (just 10 days after ordering!)
Got him on 25/August.

Extremely happy with the overall wait time! This is the fastest doll(head) I have gotten from a company yet!
This is what I call great customer service!

* Was the quality appropriate for the price, in your opinion?
Very acceptable! Their website pictures don't do their sculpts justice at all!
My Larina is just exceptionally beautiful!

* Did the item look like the sales pictures?
Looks even better in real life!

* Were you satisfied with the product?
Totally!

* If you weren't satisfied, how did the company solve your problem?
N/A.

* Would you order from this company again?
I would love to! It was a very pleasant experience!

* Would you buy this company's products second-hand?
Yep, if I like the items!​

 

* What did you order?
Jullis head and boy Happy 2.0 unassembled body

* When did you order?
I ordered on 2012-09-22 (04:23) but I paid on September 25th.

* How was the communication?
After payment, it took an unnerving week or so for my payment to be confirmed. The shipping notice let me know the tracking number, so I was able to follow when my order would be delivered.

* How easy was it to pay?
Easy with paypal, though having to send payment instead of having a cart system is weird.

* How long did it take to ship?
I recieved the shipping notice November 1st, so 37 days from payment date.

* Was the quality appropriate for the price, in your opinion?
No it wasn't! The peanut joints do not fit the sockets. I will have to sand the peanut joints to fit. I expected a "version 2.0" body to have improved engineering over the first version and I was disappointed to find that the pieces don't fit together. It was my understanding that I paid for an unassembled/unstrung body, not a garage kit. The head is fine though. It has a very interesting faceplate system. The magnets are a little weak, but the face will stay on as long as you don't touch it.

In summary, the heads are fine but I would not buy a DIM body unless it was a very low price to justify the work that would need to be put into it.

* Did the item look like the sales pictures?
The head looks exactly like the sales photos - not including faceup, since I got it blank. I couldn't completely string the body, so I can't perfectly compare it. Aside from the fact that the joints do not meet/fit, the shape of the pieces looks like the picture...

* Were you satisfied with the product?
I am unsatisfied with the body, but I paid for it and I'm stuck with it, so I will just put in the elbow grease and modify the pieces.

* If you weren't satisfied, how did the company solve your problem?
I don't think ill-fitting pieces will be something they can fix if the body was sculpted that way, so I did not reach out to the company.

 

* What did you order? Lyell Head with default face up and Love male body 2.0 unassembled package
* When did you order? 20/9/2012
* How was the communication? Perfect, couldn't ask for better service.
* How easy was it to pay? Easy as anything, I just chose the paypal option and then sent the payment to the account listed. It was confirmed that same day not all that long after payment went through.
* How long did it take to ship? 5 weeks and 4 days before he was dispatched. Only 3 actual days to arrive from posting. (Arrival 31st Oct 2012)
* Was the quality appropriate for the price, in your opinion? Oh yes! The quality is perfect and well worth what he cost.
* Did the item look like the sales pictures? Absolutely. He's just as perfect as the pictures showed.
* Were you satisfied with the product? Immensely satisfied. I really couldn't be happier with him or with DIM in general.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? If my plans for the finishing of my doll family change or there is a doll I simply cannot live without that is being sold by DIM absolutely!
* Would you buy this company's products second-hand? Definitely! I am one incredibly satisfied customer with the company and it's products and would be more than willing to buy a product of theirs second hand.

 

* What did you order? Happy Doll Gayane (head + face-up on assembled 2.0 body)
* When did you order? October 2012.
* How was the communication? Excellent. I didn't receive order confirmation at first (it must have gone to spam) so I emailed DIM and they got back to me super quickly. They also emailed me directly to let me know when the doll had been shipped.
* How easy was it to pay? Very, there was a paypal checkout.
* How long did it take to ship? About 5 weeks.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very! The doll is great quality, the face up is beautiful, and she's strung with just the right tension imo.
* Would you order from this company again? Definitely. Their customer service is brilliant.

 

I hate to do this, but I feel that this should be a known issue.. It's heartbreaking to have to write this as Denny has been nothing but kind to me in the past, but I feel this "transaction" I've had.. needs to go public.


* What did you order?
On February 27th of 2013 We (my boyfriend and I) placed the order for the full Elif in time for the dim event (Buy a head+body get a free head at random of the same size, so a LOVE head)

* Did you order directly from the company, or through a distributor or dealer?
We went through DDE (Denver Doll Emporium) for the payment plan of 4 months.



* How was the communication?

This is where everything went south. So my order was confirmed by DIM, which means they have the ability to fulfil it right? WRONG. I get notified(about 2 weeks AFTER the confirmation) that they wont have a body, and its suggested I cancel my order and order once the new body is done. Okaaayyy.. when will the new body be done? I needed the doll before august (which is why we ordered in FEB) to which DIM replied that they could have the new body done in 2 months.. so we agreed to keep my order, and they'll just ship out my elif once everything is completed. I was TOTALLY ok with waiting an extra 2 months. No problem. (by this time elif was marked SOLD OUT). I found this very concerning and wanted to confirm with DIM that I still had an Elif and they said Yes!

Well today I get notified through DDE, NOT DIM, this (direct copy paste from the email)

I just received another email from DIM and they do not think they will get the new body sculpted for Elif until AFTER August.... They have canceled the order that we placed.

excuse me? they CANCELLED MY ORDER!? are you KIDDING ME. I find that VERY VERY VERRRYYY unprofessional. they cancelled my order without notifying me what so ever, let alone asking me what I wanted to do. Im not at ALL ok with this as Elif was a gift from my boyfriend to me during the extended periods were not able to see each other (he's a drummer for a fairly popular band and will be touring quite a lot so this was extremely important to me..)

so now, im waiting to hear back from DDE if DIM will just send me the Elif head AND the event head.. ill just buy a temporary body secondhand from the marketplace here.

I just feel like I was cheated. WHY would they confirm the order if they couldn't complete it. I would have rather been told from the start that they couldn't do my order not weeks later. especially not to have DIM CANCEL MY ORDER.


so all in all, the xxx things i found unacceptable were

1: accepting an order they couldn't finish
2: saying they would have it done in time
3: canceling my order without my permission due to the fact that they wont have it done in the amount of time they said they would.

I dont want to be rude or anything towards dim. I truly love their sculpts i have a harlech already and adore him with all my heart. I just don't see this as being professional, and that companies need to learn to respect their buyers to earn respect as a company.

Awaiting an email from either DDE or DIM to find out if they can just send me the Elif head AND my event head.. as i still plan to buy the new body once its out.. ill just.. use a temporary one from the secondhand market until then..

EDIT:

DiM got back to us, and said they'd throw in a free wig or eyes. They wont give me the event head.

All i have to say, is i wont be buying from DiM again.

/a very heartbroken DIM buyer..

 

* What did you order? bjd head with company faceup
* When did you order? Nov 2013
* How was the communication? GREAT
* How easy was it to pay? Yes
* How long did it take to ship? came right away after faceup
* Were there any missing or broken items in your order? No ,packed well
* If there were any problems with your order, how did the company handle them?
* Would you order from this company again? YES

this is my 5th DIM product,I am very happy with the realistic sculpts and the quality of the resin and design
DIM makes very beautiful and unique dolls ,I cherish my DIM dolls
Thank You to the artists at DIM

 

* What did you order? Happy Doll head (no faceup)
* When did you order? Feb 2, 2014
* How was the communication? Very good
* How easy was it to pay? It was easy
* How long did it take to ship? About 10 days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very satisfied
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes

 

* What did you order? Bellosse head and unassembled Love girl body
* When did you order? August 12th 2016
* How was the communication? Excellent via Q&A Board
* How easy was it to pay? Easy, Paypal
* How long did it take to ship? 3 weeks, 3 days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes!