Legend Doll Feedback

What did you order?
an asleep eidolon 1/3 sachiel merman fullset B
* When did you order?
12th of February 2014 (i did a 4 month max layaway)
* How was the communication?
it was slow on the FAQ/board but faster and easier via email, i did most of the communication (i think they need a bit of guidance)
* How easy was it to pay?
paypal super easy
* How long did it take to ship?
i was seriously surprised cuz im in Australia and anything here takes a month but he only took 7 days!
* Were there any missing or broken items in your order?
no everything was okay
* If there were any problems with your order, how did the company handle them?
yes there were a few minor english communication break-downs but to be expected, i had a payment issue with how much i had left on layaway but they refunded me and another issue with faceup where it said on the website includes faceup but in reality it was suppose to say not include. i dont mind though as im going to mod him and get my friend to put a faceup on
* Would you order from this company again?
yes! even with all the issues, i love my merman boy hes super silky smooth resin, no seams!!! and i got a free gift of beautiful glass eyes! overall 9/10 for this company! they are trying hard to please the overseas market too

picture:

 

* What did you order?
The Old World Mini Ellrin Holimion

* When did you order?
3-13-14

* How was the communication?
Good. Got a reply every time I emailed.

* How easy was it to pay?
Easy

* How long did it take to ship?
5-22-14

* Were there any missing or broken items in your order?
No

* If there were any problems with your order, how did the company handle them?
No problems.

* Would you order from this company again?
Yes

 

* What did you order?
Asleep Eidolon 1/3 Mermaid Crystal, Fullset B + face up, NS, default gold color.
* When did you order?
May 27th, 2014
* How was the communication?
Excellent. Almost seemed a little too good, actually. It was like we were texting through e-mail, lol. I'm talking as fast as 15 minutes for some of it. I even requested parts that weren't sold on their website and they ordered them for me. I let them know I had a change of address and it was updated with no problem. I was also sent a shipping notice.
* How easy was it to pay?
Pretty simple, but I had to initiate payments myself since I was doing layaway.
* How long did it take to ship?
I did layaway for three months, and it took an additional 2 months after that.
* Were there any missing or broken items in your order?
Nope! Everything was wrapped with care, and all parts were accounted for.
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Yes, I plan to in the future.

 

* What did you order?
Merman Sachiel Fullset A
* When did you order?
End of September
* How was the communication?
Excellent, Erica was very nice.
* How easy was it to pay?
Yes for the paypal, however you must calculate the paypal fees on your own. It is not added into the price.
* How long did it take to ship?
A month (super fast!)
* Were there any missing or broken items in your order?
Nope everything was well packed
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Definitely

 

* What did you order?
Dollzone 65cm jointed hands in yellow skin
* When did you order?
January 25, after inquiring with Erica about having the sold out hands in stock.
* How was the communication?
Pretty great! I emailed about having the hands and received a reply within 24 hours. They have more than one e-mail, though, so if you don't get a response, maybe try an alternate?
* How easy was it to pay?
You can use paypal right on the site. I know some pages say something about paypal fees, but I think those are factored into the price they ask you to pay, so don't worry.
* How long did it take to ship?
The hands shipped within a few days and I got a tracking number as well. I didn't receive an email but your profile will clearly show the order as shipped and give you the number
* Were there any missing or broken items in your order?
The hands came in perfect condition! I was worried, but they packaged them really really safely ^^
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
If they had something I wanted to order, definitely! They even included eyes with the order which was really nice of them.

 

* What did you order? dress, stockings, shoes, wig and necklace.
* When did you order? march 20 2015
* How was the communication? excellent!
* How easy was it to pay? very
* How long did it take to ship? it took a bit of time for sure., mostly due to them needing to make the dress new. shipped on march 31st, though arrived very quickly!
* Were there any missing or broken items in your order? nope
* If there were any problems with your order, how did the company handle them?n/a
* Would you order from this company again? maybe. my main issue is that i've seen most of what they sell much cheaper at other stores. there selection is so huge though it doesn't bother me, so yes!

 

* What did you order?
Asleep Eidolon Sachiel with transparent blue tail, body blushing and face-up
* When did you order?
June 3rd 2015
* How was the communication?
Excellent, Erica responded to all emails within a day - some within a few minutes
* How easy was it to pay?
Easy. I opted for layaway so sent my 40% down payment, then paid the rest off in two installments sent directly to their paypal account.
* How long did it take to ship?
Shipped October 7th 2015
* Were there any missing or broken items in your order?
No, everything arrived well packaged and intact
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Yes since they are able to get otherwise difficult to obtain dolls

 

* What did you order?
$600 of outfits, shoes and wigs from various manufacturers.
* When did you order?
Ordered March 15 2016
* How was the communication?
Erica replied to all emails very promptly (within the hour, in my experience). I wasn't notified when the package shipped, so it came as a complete surprise when it arrived!
* How easy was it to pay?
No hassles, just in and out of Paypal.
* How long did it take to ship?
Not sure when it shipped but I received the package May 2 2016, so about one and a half months.
* Were there any missing or broken items in your order?
Everything's great!
* If there were any problems with your order, how did the company handle them?
One of the products I ordered was out of stock so Erica emailed me helpfully suggesting some alternatives in a similar style - I asked for a refund instead and received it promptly.
* Would you order from this company again?
Yes! I would note that they mark up quite a bit from the original manufacturers so if you have the option of buying from the original manufacturer that would save some money, but if you're lazy like me and need to buy a variety of items from ten different shops then it's convenient being able to do it through a single vendor.

And a photo - everything came repackaged neatly!

 

* What did you order?
Very very large order of outfits, shoes and accessories.

* When did you order?
February 2nd

* How was the communication?
Excellent! Erica would reply to me within an hour, and her communication skills is excellent and she's very friendly. I was really happy with the amount of effort Erica put in, she's exceptional.

* How easy was it to pay?
Very easy, I used paypal.

* How long did it take to ship?
A few months, I received my package around May 20. It seems like such a long time for clothes order, but one of the manufacturers of the dresses (Asleep Eidolon) had a waiting time of about 3 months for completion. This is noted in the dress's sales page on Legend Doll. (theres an eta for each individual clothing)

* Were there any missing or broken items in your order?
Nope! Everything came complete, very organised, clean and waterproof packaging. Legend Doll put a lot of effort into packaging and I appreciate that. Everything is individually packaged and labeled. Very pretty.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
I definitely would order again and highly recommend ordering from them.

 

* What did you order?
An MSD boy outfit.
* When did you order?
June 2016
* How was the communication?
Okay, until I received my order and discovered a problem. More info below.
* How easy was it to pay?
Easy, through Paypal.
* How long did it take to ship?
4 months.
* Were there any missing or broken items in your order?
Nothing was missing or broken, however the clothes I received were grossly over-sized. It was as though whoever sewed them failed to follow the measurements and sewed everything so big they fit my 65cm doll instead of the intended 45cm one.
* If there were any problems with your order, how did the company handle them?
The problem mentioned above which the company handled very poorly. At first, I thought they had sent me the outfit in SD size by mistake but they insisted that the outfit was only made for a 45cm doll. Then when I tried to explain, with photographic proof, that someone obviously messed up making the outfit, they kept insisting that there was nothing wrong. I think I sent four different emails trying to explain and point out the problem was with the measurements of the clothes but they ignored my explanations each time and just kept giving me the same "there's nothing wrong" generic sort of answer. They eventually offered to let me return it but insisted I pay the expensive return shipping because, again, "there's nothing wrong" (when there obviously was). They were pretty quick to reply during this whole ordeal until I finally sent a photo of the clothes on my 65cm doll, making it irrefutable just how poorly sized the clothes were, to which they stopped replying altogether. A few days later, after still having not received a reply, I opened a Paypal dispute. Paypal ended up siding with me and told me to send the clothes back to get my refund. However, my post-office messed up and for whatever reason sent the clothes to me which messed up the tracking number and Paypal stupidly closed the case. I sorted it out with my post-office who supposedly sent the package on it's way so I emailed Legend Doll to let them know and asked them to refund me when they got it. But either the package got lost, or they received it and have refused to refund me because I still don't have my money back. And honestly, I don't expect them to give me my money back like they should anyway after their behavior.
* Would you order from this company again?
No, I most certainly will not.

 

* What did you order?
Granado Uriel and Enoch heads, both in normal skin.

* When did you order?
some time in May 2017 (just after Uriel's release, I think).

* How was the communication?
Perfect.

* How easy was it to pay?
Paypal, so - easy as can be.

* How long did it take to ship?
They first shipped after about a month, but due to problems with German customs (not LegendDoll's fault! Paperwork was mislaid either by customs or the carrier, and a deadline ran out) so the parcel bounced back. More on that later.

* Were there any missing or broken items in your order?
No, everything arrived in top condition.

* If there were any problems with your order, how did the company handle them?
Extremely well. Erica was incredibly helpful through the whole chaos. LegendDoll re-shipped without charging extra, to a fellow DoA member who had consented to serve as shipping proxy and sent the parcel on to my place. Like this we were able to get the parcel in with another carrier, and have it processed by local customs instead of the central office, which is a lot more easy-going and a whole lot less mistake-prone.

* Would you order from this company again?
By proxy or group order - absolutely. By myself - probably not.
LegendDoll being based in Japan, I had hoped they'd be a source of Granado sculpts outside China (meaning dolls would actually ship from Japan and go through local customs instead of central), but the heads shipped from China and got stuck in central customs, as they would have had I ordered directly from Granado. LegendDoll's service is outstanding, the issue is not at their end but with German customs which complicates things for parcels from China beyond measure.

 

* What did you order?
I ordered a sweet lolita style coat and some glass eyes

* When did you order?
about 2 years ago

* How was the communication?
fine

* How easy was it to pay?
fine

* How long did it take to ship?
longer than expected for clothing items

* Were there any missing or broken items in your order?
no, but the coat had a musty/mouldy smell and did not seem new sadly, i think it had been poorly stored.

* If there were any problems with your order, how did the company handle them?
i didn't contact them about my dissatisfaction tbh

* Would you order from this company again
maybe not for clothing items

 

* What did you order?
Unique Fancy Blue Coat (SD17)

* When did you order?
I ordered the coat on October 19, 2017.

* How was the communication?
Great! I ordered an individual item out of a set and Erica was very kind and fast to reply.

* How easy was it to pay?
I sent my payment via PayPal so there were no difficulties.

* How long did it take to ship?
My order shipped on November 2, 2017 and arrived on November 8, 2017.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yep!

 

* What did you order?
Another Dimension shorts (Black, SD17), MADAO White dress set (SD13)

* When did you order?
I made my order on September 30, 2017.

* How was the communication?
Everything went well!

* How easy was it to pay?
Just a few clicks with PayPal!

* How long did it take to ship?
My order shipped on November 9, 2017 and arrived on November 17, 2017.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yes!

 

* What did you order?
Two Salafina black wigs, Luxury Doll white wig

* When did you order?
I made my order on November 7, 2017.

* How was the communication?
Everything went as great as my previous orders.

* How easy was it to pay?
I paid with PayPal.

* How long did it take to ship?
My order shipped on December 1, 2017 and arrived on December 5, 2017.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yes.

 

* What did you order? Green dress set: 1/3 1/4 Clothes Girl Green Dress Outfit for SD/MSD Ball-jointed Doll_CLOTHING_Ball Jointed Dolls (BJD) company-Legenddoll
Coat with mini cape from MIYA: BJD Clothes Cute Girl White/Pink lolita Coat for MSD/SD Size Ball-jointed Doll_SD_SD_CLOTHING_Ball Jointed Dolls (BJD) company-Legenddoll Shoes from Hualing: 1/3 1/4 1/6 Shoes Girl Shoes for SD/MSD/YSD Size Ball-jointed Doll_SHOES_Ball Jointed Dolls (BJD) company-Legenddoll
* When did you order? Dec.14, 2017.
* How was the communication? Good. Erica answered my questions quickly.
* How easy was it to pay? Easy via Paypal
* How long did it take to ship? It shipped on March 8.
* Were there any missing or broken items in your order? No. The items were packaged very nicely. The three items were inside plastic bags marked "Legend Doll" which were wrapped in pink tissue paper and tied with ribbon. The bundle of tissue paper and ribbon was sealed inside a cardboard box. It looks like the box was dammaged during shipping but, the items were not.
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Yes. I would order from Legend Doll and from all 3 brands again.

 

* What did you order?
Magic Time Jingxiao Head, and a clothing piece

* When did you order?
2018-08-17

* How was the communication?
Excellent! Very friendly and accommodating

* How easy was it to pay?
Easy (paypal)

* How long did it take to ship?
2018-10-22, so about 2 months.

* Were there any missing or broken items in your order?
No

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yes. Both from LegendDoll and Magic Time

 

* What did you order?
Two wigs
* When did you order?
1st December
* How was the communication?
Good
* How easy was it to pay?
Very easy
* How long did it take to ship?
Just over a month, but with Christmas in the middle that's not bad.
* Were there any missing or broken items in your order?
Nope
* If there were any problems with your order, how did the company handle them?
Paypal triple charged me, I emailed Legend Doll asking if they had received those extra payments. They were quick in letting me know they had not, so I could go back to PP to get the refunds.
* Would you order from this company again?
Yes, though it's not the most efficient way for me to buy dollie stuff!

 

* What did you order? Two full outfits.
* When did you order? October 2018
* How was the communication? Excellent
* How easy was it to pay? Easy, just paypal
* How long did it take to ship? The clothes arrived in November in their office, but due to a postal strike, they had to wait a bit. After a while, I asked if they could ship DHL and they did! Package arrived December 18th.
* Were there any missing or broken items in your order? One of the outfits actually didn't fit.
* If there were any problems with your order, how did the company handle them? I emailed them and the rep asked for photos of my doll with the clothes showing they didn't fit. I did choose what I thought was the correct size, then they informed me they sent the wrong size and asked for the outfit to be sent back to them. They reimbursed me for the shipping costs. About a week or so later they sent me back the correct size with no extra cost to shipping everything back. I also got a nice pair of eyes for free!
* Would you order from this company again? Definitely! I already ordered from them again and they gave me a bit of a discount on a doll I just ordered.

 

Issue Resolved

 

* What did you order?
Angell-Studio wig

* When did you order?
I ordered the wig on January 30, 2019.

* How was the communication?
I received the confirmation of my order, payment, and shipment as expected. Nothing went wrong.

* How easy was it to pay?
I sent my payment with PayPal.

* How long did it take to ship?
My order shipped on March 17, 2019 and arrived on March 26, 2019.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yep. New dolls mean new clothes!

 

* What did you order?
Rc70-54 for RGMbody-3.
* When did you order?
March 3rd, 2019.
* How was the communication?
Very fast responses - within 24 hours.
* How easy was it to pay?
Easy. I used Paypal.
* How long did it take to ship?
I am not sure, I never got a shipping notification. Post office informed me they had my package on 3/14.
* Were there any missing or broken items in your order?
No.
* If there were any problems with your order, how did the company handle them?
No issues besides them contacting me to confirm size.
* Would you order from this company again?
Definitely.

 

What did you order?
Spirit Doll BJD Spruce + 3 pairs of extra eyes.

When did you order?
Doll was ordered on 05 January 2019. I added the eyes to my order later.

How was the communication?
Excellent! Erica always responded promptly and was very helpful!

How easy was it to pay?
Very easy to pay using layaway. Very easy to add eyes to my order and pay.

How long did it take to ship?
Shipped within the expected timeframe.

Were there any missing or broken items in your order?
Erica notified me that a pair of eyes I had ordered was defective and asked if I wanted to change it to a different pair.

If there were any problems with your order, how did the company handle them?
Excellent communication and alternative offered. The alternative pair would have to be shipped separately so they also offered free shipping for them.

Would you order from this company again?
Absolutely! My experience has been fantastic and I am very happy!

 

* What did you order?
Popodoll 68cm Boy Body with extra parts (high heel and jointed-hands).

* When did you order?
On April 30, 2019.

* How was the communication?
Really great, when I asked them to know what's about the order, they answer me within 48H.

* How easy was it to pay?
Really!

* How long did it take to ship?
It took 2 monthes and half for the making process.
It was shipped on July 16, 2019 and received on July 23, 2019. \^-^/

* Were there any missing or broken items in your order?
Nothing, everything was really well packaged.

* If there were any problems with your order, how did the company handle them?
/

* Would you order from this company again?
I think so, they were too kind and benevolent, I hadn't any duty (they right a really low price on, be aware) and received it pretty quickly.
For me it's a huge 10/10 for this first order! ^-^

Add' informations:
- I'm from France
- August 15th is public holiday

 

* What did you order?
S boy 68cm bjd and black wig
* When did you order?
3/22/19
* How was the communication?
It was good at first, but they took a few days to answer emails when I notified them of layaway payments, and it was the same on the faq board
* How easy was it to pay?
Super ease
* How long did it take to ship?
Still havent received my order
* Were there any missing or broken items in your order?
Dont know. Still havent received my order
* If there were any problems with your order, how did the company handle themn/a
* Would you order from this company again?
I'd be hesitant to, but if I couldn't find what I want on another site I would order from the site again.


Can someone please help me! I just want to know when my baby boy will be here! I was told the middle 10 days of July, but havent gotten any emails, or replies to emails I've sent them, or any changes on my order saying it was shipped. Anyone know anything I can do or who I can contact to find out the information I'm looking for?

 

* What did you order?
Universe Doll SW-1 body plus extra hands, two wigs, a pair of stockings.
* When did you order?
January 2019.

* How was the communication?
Easy, they always replied within 24 hours if I had a question. All of it was done by email.

* How easy was it to pay?
I opted for a layaway payment in three parts, and all I had to do was paypal them the right amount each month. They were very prompt about letting me know when they received the payments.

* How long did it take to ship?
It shipped in late July, mostly because Universe Doll got backed up with orders and had a problem with their molds. When I asked, Erica informed me what the problem was and also that I might have to wait until September. Thankfully it shipped a little earlier than that.

* Were there any missing or broken items in your order?
The order came without the extra hands, but that's because Universe Doll initially sent the wrong ones. One of the wigs also looked nothing like it did in the pictures, being two-toned light/dark brown instead of a solid dark brown.

* If there were any problems with your order, how did the company handle them?
Erica informed me that Universe Doll had sent the wrong extra hands. She was very accommodating about asking the company to make the correct ones this time, and upfront that this might take three to four months. I'm quite satisfied with how she handled it, especially since she said she would cover the cost of both the new hands and the shipping.

* Would you order from this company again?
I don't think I would buy accessories from them again since I know they just resell from Taobao at a significant markup--I'd rather go straight to Taobao for those. However, since I'm still not brave enough to order dolls directly from Taobao, I would definitely still continue to use Legend Doll to buy dolls in the future. Erica's easy communication and professional service have made for a fantastic experience, even with the little hiccups on Universe Doll's end.

 

* What did you order? Two outfits, one pair of eyes
* When did you order? 20.11.2019
* How was the communication?
Worst. Tried to contact the shop and asked about the waiting time.
Got no reply. Opened a disbute on paypal. No reply.
* How easy was it to pay?
Easy with paypal
* How long did it take to ship?
Item did not arrive
* Were there any missing or broken items in your order?
/
* If there were any problems with your order, how did the company handle them?
Company is not replying to issues.
* Would you order from this company again?
Of course not.

 

* What did you order? Angell Studio Wei Jie with body blushing + faceup
* When did you order? October 30th, 2019
* How was the communication? Ok, all questions were answered within 72 hours. In the beginning of June, Erica informed me that the doll was ready to be shipped and informed me that she will ship within 5 days. However, it was discovered that the doll didn't have a faceup.
* How easy was it to pay? Easy via Paypal.
* How long did it take to ship? I never received a shipping notification but the shipping box states that the doll was shipped on July 15th so the wait was a little over 8 months from the time I placed the order.
* Were there any missing or broken items in your order? Nope!
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Yes.

 

* What did you order? Amors doll yosd outfit
* When did you order? July 13th, 2020
* How was the communication? I first made an enquiry on their website if the outfit I wanted was still in stock as it was an older item. Within 24 hours I had a response. After ordering, I received an
email within 24 hours stating it would take around 3 weeks for delivery after the items were made/order sent to Amors doll. I didn't get a notice for shipping, it just arrived at my door last week.
* How easy was it to pay? Easy. PayPal.
* How long did it take to ship? Unsure, but obviously not long at all.
* Were there any missing or broken items in your order? Nope.
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Yes.

 

* What did you order?
Two 8-9 size, styled wigs (Wucha and Suxiu brands) and 1 pair of BJD eyes

* When did you order?
November 7th, 2020

* How was the communication?
Very good. Before buying, I sent them an email asking if a particular color was available. It was shown on the page but was not listed in the dropdown menu. I got a reply within hours from the shop assistant Erica and the color I wanted was added to the listing. I got confirmation for both my payment and when the items shipped, too.

* How easy was it to pay?
Easy, I paid with Paypal.

* How long did it take to ship?
They were shipped 11 days after I placed the order.

* Were there any missing or broken items in your order?
No.

* If there were any problems with your order, how did the company handle them?
I'm happy with the company. My order was qualified to add a pair of eyes for $1, and I specified the color I wanted as they asked. I told Erica in my email that I wanted green and she said okay, but I got blue eyes in the end. Well. It's disappointing but I'm very satisfied with my wigs, so it's not an issue. The wigs I got were very pricey, specially styled, and I couldn't find anyone else who got them before so I couldn't ask for a review and was scared not knowing how they would turn out. They are amazing and were shipped perfectly packaged.

* Would you order from this company again?
I definitely would as they have items from many dealers impossible to find anywhere else. I actually will buy from them again.

 

* What did you order?
I've made four orders with them; 2 separate dolls and some accessories with both, third order was two sets of eyes and two wigs and yesterday placed the fourth order for some more wigs and pair of shoes.

* When did you order?
My 4 orders were placed between August 15 and yesterday (25th December)

* How was the communication?
Mostly fine, we had few occasions of not understanding each other but as long as I word things in simple English and think their replies for a moment I can usually figure out what they're saying.

* How easy was it to pay?
As easy as it is to use Paypal so very easy.

* How long did it take to ship?
Shipping has been pretty fast in all my orders, first one took bit over a month and half which I think is excellent for a doll with faceup, second was in-stock doll so he too arrived almost immediately. Third set took bit longer since few items in it took weeks to produce but that too was received. Fourth one shipped January 4th (so in under 2 weeks!) and left China on the 9th and since then I don't know where it is anymore since there hasn't been any updates. Maybe it'll arrive next week? ^^; edit: during April we agreed that the package has been lost during the transfer and they resent the items some weeks later. Problem is that they sent it to France instead of Finland at first, when I noted that the tracking said it's headed to France I wrote to ask what's going on and they said they must have gotten the address wrong so they requested the package to be sent back to them and some weeks later I finally received it, phew. So it took a good while but in the end all is fine.

* Were there any missing or broken items in your order?
For the first two everything was alright, I'm a dumbass and had ordered wrong sized wig but that was my fault + when I bought a model delf head later it turned out the wig fits him perfectly so it'll be used anyway so all good regarding that. That said, for the third order, that one was missing their 1USD eyes, I mean, they're literally worth $1 so basically a freebie, but it was still a bummer since I like ordering those every time I order since you never know what you'll get and it's fun to have little surprise in the package too. Edit: as agreed the fourth package contained the missing eyes.

* If there were any problems with your order, how did the company handle them?
When I contacted them about the missing eyes and asked if they could be included in my next order they agreed so hopefully I'll get them with order 4 then. Edit: I received them, yay!

* Would you order from this company again?
Yeah, I've been happy with their service and aside of the missing eye pair I have no complains.... or well, maybe just one complain; after my third order was sent out and I was notified of that, few days later I got another notification that they've sent my order wishing I "enjoy the suit" I hadn't ordered a suit? Confused I slapped the tracking code to 17track and confirmed that the package definitely wasn't coming to me as it was heading to U.S and I live in Finland. I replied to their mail saying I haven't ordered a suit and that it's not my package so they must have gotten the order number wrong but they insisted that it definitely is my order and that it's not a suit and they're sorry they said suit. I tried wording it differently since the suit part wasn't the problem but the fact that it was someone else's order but they still insisted that it's my order and I gave up, the language barrier between us was probably to blame. I hope that whoever was the recipient for that other package got it in the end, maybe they even were pleasantly surprised that it arrived without a note about being sent or something. ^^; overall: while I've had problems with them they do carry a lot of items I want to buy and all the problems so far have been resolved so I plan to keep using them.

 

* What did you order? Wig, two necklaces, and a headband
* When did you order? Dec 2, 2020
* How was the communication? They were pretty quick to respond to most questions.
* How easy was it to pay? Pretty easy through PayPal.
* How long did it take to ship? It was 22 days before they shipped it out.
* Were there any missing or broken items in your order? Nothing missing or broken.
* If there were any problems with your order, how did the company handle them? They emailed me that the wig I bought was out of stock and would never be restocked. I asked if I could buy another particular hair on the site that was listed as in stock. They said yes, it was available. I asked if it came with the hairpiece, since it didn't say in the description that it didn't. They then told me that sorry, that wig is actually out of stock. It came down to us emailing each other back and forth, with them showing me pictures of various wig products that weren't listed on the site. After a few days of this awkward email shopping, I asked them to just remove the wig from my order.

One of the other things I bought was a hairband advertised for yosd. The listing didn't mention any measurements. It didn't fit my 1/6 LittleFee or even my 1/8 PukiFee's head. The band wasn't at all elastic or flexible. My fault for buying something that didn't list measurements.
* Would you order from this company again? No, not if I can help it.

 

* What did you order?
I placed two separate orders for multiple outfits, wigs, and shoes.

* When did you order?
September 29 and October first of 2020.

* How was the communication?
The communication was great. I usually got a response within a day. I think I had one or two messages that got lost/overlooked and I had to send another message, but we messaged back and forth quite a bit so that was understandable.

* How easy was it to pay?
I used Paypal, so really easy.

* How long did it take to ship?
A little over two months.

* Were there any missing or broken items in your order?
Nothing missing or broken. Unfortunately there was a missing detail on one of the outfits which is a bummer, but the additional items I requested after placing my order were all there.

* If there were any problems with your order, how did the company handle them?
I placed a first order for two outfits I really loved and actually bought a doll from another seller for those outfits. Both then ended up being out of stock. I ended up placing another order for two different outfits and a wig, and one of the outfits and the wig ended up being out of stock as well. I enquired about yet another outfit, only to be told that that one was out of stock as well. So even though the seller was really polite and tried to be helpful in finding different items, it was a bit frustrating to find out that so many of the items they’re selling are apparently already out of stock.

* Would you order from this company again?
I would, but this time I would hold off on making any purchases based on outfits/items on this website until I actually receive my order lol.

 

* What did you order?
An SD sized outfit, lingerie set, 2 wigs, 2 pairs of shoes, a pair of stockings. I got a free wig and free stand for an order over $200.

* When did you order?
12/31/2020

* How was the communication?
Fairly prompt, the longest I had to wait for a reply was a day and a half. There was an initial discrepancy when I placed the order about the free stand and they refunded me right away, and then there were a few communications regarding the free stand I had earned. I initially got the wrong tracking number but they got right back to me and gave me the correct one.

* How easy was it to pay?
I was able to pay the entire amount via PayPal.

* How long did it take to ship?
It arrived on 3/24/21

* Were there any missing or broken items in your order?
Everything was fine!

* If there were any problems with your order, how did the company handle them?
They contacted me regarding the stand that I wanted, my initial choice was out of stock, and the 2nd choice was taking a while to produce so they offered a different one to me once again, which I accepted.

* Would you order from this company again?
I would but probably not such a huge order.

 

* What did you order?
4 sets of outfits (plus a free wig and free doll stand from their Spring Event)

* When did you order?
25 Feb 2021

* How was the communication?
Good. Got a confirmation email the next day (26 Feb) with the price for the wig and doll stand adjusted as I qualified to get those for free during their Spring Event. I paid afterwards. (It’s noted on their site that you should only pay after they have confirmed your order.) Then I was later contacted again on 16 March for the measurements I wanted for one of the outfits as custom sizing was apparently available for it. (This wasn’t mentioned in the listing.) And I was contacted again on 7 April with the tracking number for my package and they had already shipped it out by then.

* How easy was it to pay?
Very easy through PayPal

* How long did it take to ship?
A little more than one month on 7 April. It was sent by EMS and arrived on 14 April.

* Were there any missing or broken items in your order?
No. Everything was in perfect condition. Though I haven’t been able to try the custom sized outfit yet as the doll it’s intended for hasn’t arrived yet.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Probably

 

* What did you order?
4 MSD outfits, 2 accessories
* When did you order?
12 May 2021
* How was the communication?
I didn't have any questions. They sent a confirmation email (13 May) for my order and another (28 May) when my items were shipped.
* How easy was it to pay?
Easy and quick through paypal.
* How long did it take to ship?
It shipped on 28 May 2021 and I received it on 3 July 2021.
* Were there any missing or broken items in your order?
There weren't anything missing or broken, box got a bit smushed but it's not the company's fault.
* If there were any problems with your order, how did the company handle them?
N/A
* Would you order from this company again?
Yes, they have items I am unable to find elsewhere.

 

* What did you order?
Asleep Eidolon Twilight. I chose to order through them because they offer some dolls that are sold out everywhere else, even on AE's own site.

* When did you order?
May 3rd

* How was the communication?
Great. All my emails were answered promptly.

* How easy was it to pay?
Pretty easy, via Paypal. I did layaway and messaged them everytime I made a payment. They always answered quickly. Although I had to keep track of the amount owed myself because the order in the user center wasn't updated that precisely and the messages sent to acknowledge the payments didn't contain the remaining amount the way they do from AC (I reckon you'd want to keep track of that sort of thing yourself anyway, but it's worth mentioning maybe).

* How long did it take to ship?
About four months, well within expected wait times for AE Doll. The Coa states the doll was made in August and she was sent on the first of September, so shipping was fairly prompt once she was ready.

* Were there any missing or broken items in your order?
Nope, everything was fine. Well packed. The outer box had bubble wrap around it, even.

* If there were any problems with your order, how did the company handle them?
Not Legend Doll's fault, but the doll was rejected by Chinese customs the first time she was sent. Legend Doll promply sent her off again and we had a nice conversation about the recent customs changes in the EU. So the problem was handled very well.

* Would you order from this company again?
I already have another Asleep Eidolon doll on order

 

* What did you order? Outfits, wigs, eyes, shoes and more.
* When did you order? 2021-07-23
* How was the communication? I contacted them about the package not having updated. They kept telling me to contact my local post company.. after calling with them and PostNL saying it was lost 3x I finally told Erica that I won't contact again as she needs to start an investigation at EMS. I started a PayPal claim which she desperately asked me to cancel and claimed she is a good seller for over 10 years. I felt bad but since the package didn't update and on the tracking still looked like it was in China I went through with the claim and got my money back.
* How easy was it to pay? Easy through PayPal.
* How long did it take to ship? 3-4 months after I ordered. The package has been "in transit" for 84 days and no update for a full month.
* Were there any missing or broken items in your order? N/A never received my items
* If there were any problems with your order, how did the company handle them? Yes, as mentioned before the package never arrived and Erica did not seem to accept the fact that I had already called the postal company on several occasions but the package was marked as lost / never arrived in the Netherlands.
* Would you order from this company again? Very unlikely, I rather just go through taobao directly..

 

* What did you order? FairyCastle Tixian fullset
* When did you order? Sept 30, 2021
* How was the communication? Good until the shipping shenanigans that came later.
* How easy was it to pay? Very easy
* How long did it take to ship? I was told it was ready Dec.8th, but then there were contradictions and excuses until December 30.

* If there were any problems with your order, how did the company handle them? I was told my doll was ready on December 8th, and I could pay extra to send her via UPS instead of EMS for a 3-5 day delivery. I sent the money immediately, and was then told the next day when I asked for the tracking number that the package would not be ready for 4-6 more weeks.
When I showed them their email saying otherwise, they then went silent for a week before reappearing and saying they were sick and hadn't shipped the package. Then silence for another week and then they gave me a tracking number which didn't work. More days passed before I got a reply and a new tracking number which worked after a few more days. After all the contradictions and excuses, it ended up being January when I got the delivery finally.

* Would you order from this company again? Not unless I had no other source for something.... I felt like I was being lied to -- if they had made a mistake with the shipping readiness they should've owned up to it instead of dragging it out for almost an entire month. It was very nerve-wracking.

 

* What did you order? Two pairs of doll shoes
* When did you order? 08 May 2023
* How was the communication? No need for communications, and they sent out email confirmations as usual.
* How easy was it to pay? Paypal!
* How long did it take to ship? Shipped on 18 May 2023
* Were there any missing or broken items in your order? No, the items were perfect and packed well!
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Yes! The order process was easy, lots of variety to choose from, and they always have the measurements listed at the top so I don't have to worry whether an item will fit on my doll.

 

* What did you order? Huajing Kui Ning 44.2 cm with clothes,shoes
* When did you order? 29 April 2023
* How was the communication? As i make layaway order i make contact to begin process, and confirmation for each payment. There was slight problems in communication as they had problem with email account. Also they forgot to send me tracking number before i ask about it so i got doll after 4 days when they tell me this number.
* How easy was it to pay? Paypal (Layaway)
* How long did it take to ship? Shipped on 24 July 2023
* Were there any missing or broken items in your order? No, the items were perfect and packed well!
* If there were any problems with your order, how did the company handle them? No except those mentioned before in communication part.
* Would you order from this company again? Yes! Actually some my previous dolls was from Legenddoll (liwhenje, if i remember correctly, on ebay before) and everithing is good as always.

 

* What did you order? Magic Time Jazz (normal skin with faceup) and Magic Time Skylark (pink skin with faceup), as well as a couple outfits.
* When did you order? Dec 29, 2022
* How was the communication? I admit I was a little annoying, sending a bunch of emails asking about my order status during the long wait. But despite that, I was always answered within a couple days and very politely! Also my order was shipped within the promised timeframe. The only time I wasn't replied to was when LegendDoll literally couldn't access their email inbox for some reason? They got a new address though, and once I forwarded our correspondence w/ the order number in there, all was well.
* How easy was it to pay? Very! Paid in full with paypal.
* How long did it take to ship? Order was shipped Aug 9, 2023
* Were there any missing or broken items in your order? Nope, thank goodness. Everything was super safely packed!
* If there were any problems with your order, how did the company handle them? So one of the outfits I ordered was out of stock, and Erica offered two other outfits in exchange for it, which was better for me since I had two dolls on the way anyways XD. When it felt like my order was taking way longer than usual and I pestered her about it, she also got things moving for me, giving me information along the way (there were delays with faceup painting etc) but the wait was worth it!
* Would you order from this company again? Absolutely, since they were polite and have access to companies I can't really find elsewhere.

 

I had two orders arrive around the same time, and one that I forgot to fill out until now, I'm combining them all into one review here

* What did you order?
Order A: MUMU wig
Order B: Angell Studio Ondine, Angell Studio elf ears, Daikin＆Oscar wig, Legar eyes, Angell Studio stands and hand blushing for Angell Studio Ondine
Order C: SW&doll shoes, Air Castle shoes, Angell Studio stand and Doll House outfit
* When did you order?
Order A: April 01 2023
Order B: June 02 2023
Order C: August 31 2023
* How was the communication?
All inquiries were answered promptly, see below for details
* How easy was it to pay?
Paypal!
Order B was a layaway. Erica was very helpful with my layaway questions, it was easy to make my payments by paypal and she confirmed all my payments were received.
* How long did it take to ship?
Order A: Shipped August 10 2023
Order B: September 13 2023
Order C: September 21 2023
* Were there any missing or broken items in your order?
None!
* If there were any problems with your order, how did the company handle them?
Order A: I usually just set my orders and forget them but after a few months of waiting for the wig I poked Erica about it. She was very apologetic about the delay and the wig arrived soon after. I don't know what caused the delay but regardless it was resolved very quickly after I asked about it, you can't ask for a better resolution than that!

Order B: I wanted some items that were on the AS website but not on Legend Doll. Erica helped me total them up, as well as created listings for most of the items to make it easy for me to check out, and told me I could pay for the hand blushing using the 1USD page. I did a layaway for this order and Erica was very patient in helping me navigate that and confirmed all my payments received as well as the approximate wait times after my last payment.

Order C: I originally ordered a Kon'D outfit along with the SW& shoes, but the outfit was out of stock. Erica reached out after taking some time to find similar looking outfits that were the same price and size as what I ordered, to replace the one that wasn't available. She also checked exact sizing for me when I asked because my doll is very curvy, and eventually I decided to get an outfit for another doll of mine instead. Erica was very patient while I was being a little wishy-washy about the replacement outfit. The outfit I ended up choosing was a little more expensive, and I asked to add a pair of shoes and another AS stand for my bigger doll. Erica made the adjustments swiftly and calculated the difference for me. And she honored the free shipping promo for my adjusted order, which I thought was very thoughtful.
Other dealers I have ordered from before would have just partially cancelled my order and make me eat extra shipping costs for my replacement items, so I really appreciate all these extra efforts
* Would you order from this company again?
Yes and I already have another doll on layaway from them

 

* What did you order? Two doll outfits
* When did you order? October 20 2023
* How was the communication? No need this time
* How easy was it to pay? Paypal
* How long did it take to ship? Shipped November 06 2023, arrived November 16 2023
* Were there any missing or broken items in your order? Nope
* If there were any problems with your order, how did the company handle them? No need this time
* Would you order from this company again? Yes, I always get great service from them and love the selection

 

What did you order?
Mercydoll Taurus fullset

When did you order?
12/10/2023

How was the communication?
Great communication via email. Always prompt responses to my questions

How easy was it to pay?
Easy via Paypal

How long did it take to ship?
Relatively quickly! Shipped on 2/2/2024

Were there any missing or broken items in your order?
No

If there were any problems with your order, how did the company handle them?
No issues at all

Would you order from this company again?
Yes, but I will make sure to ask for a different shipping method. My order was shipped via PiggyShip/PiggyExpress when it got to the US. This shipping company has been having a lot of issues with packages making it to their destination so be wary.

 

* What did you order?
Asleep Eidolon 59cm Ding Dang Wink
* When did you order?
mid-November 2023
* How was the communication?
Very good. I asked to pay via Layaway and Erica emailed me the instructions. She also responded with confirmation very quickly!
* How easy was it to pay?
Easy
* How long did it take to ship?
Around 4 months and then it took about a week for it to arrive!
* Were there any missing or broken items in your order?
Nope!
* If there were any problems with your order, how did the company handle them?
n/a
* Would you order from this company again?
Yes!

 

* What did you order? Zhi Zhi Monday
* When did you order? March 12, 2024
* How was the communication? No customer service communication needed, but the site was clear in its directions.
* How easy was it to pay? Very easy. I might have been a little confused if I hadn't encountered the whole "pay via Paypal separately after placing the order" situation before, but knowing what I was looking at, everything was simple and clear.
* How long did it take to ship? Far less time that I expected! I'd heard feedback saying they were slow before, but my doll shipped in just over 5 weeks.
* Were there any missing or broken items in your order? None.
* If there were any problems with your order, how did the company handle them? No problems!
* Would you order from this company again? Absolutely. I am very satisfied with the overall experience.

 

* What did you order?
Angell Studio Luna full doll
* When did you order?
December 23, 2024
* How was the communication?
N/A
* How easy was it to pay?
Easy, used paypal.
* How long did it take to ship?
A VERY swift, singular month for production and a little over a week to arrive after the shipping notice.
* Was the quality appropriate for the price, in your opinion?
Absolutely.
* Did the item look like the sales pictures?
Somehow, she's even more adorable in person.
* Were you satisfied with the product?
Completely!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
I had never used Legenddoll before this, but I didn't want to use clover, so I tried them out. I have already ordered more stuff through them since I received my girl in such good condition. The packing was the most secure I've ever gotten, and it was so quick.

 

* What did you order?
first time a spirit doll and second time Granado doll
* When did you order?
12 of dec 2024
* How was the communication?
excellent
* How easy was it to pay?
Very easy
* How long did it take to ship?
3 months
* Were there any missing or broken items in your order?
Nope
* If there were any problems with your order, how did the company handle them?
the tracking wouldn't update and I got a bit anxious but Erica reassured me and doll arrive within one week.
* Would you order from this company again?
Yes! 100%

 

* What did you order?
Gem of Doll Belinda (Windsor Body) + A pair of eyes
* When did you order?
March 20, 2025
* How was the communication?
Fantastic! I received email replies the same day I sent questions, and Erica was super helpful. This was my first BJD and I had a lot of questions so I really appreciated it.
* How easy was it to pay?
Very easy, through Paypal.
* How long did it take to ship?
2 months exactly
* Were there any missing or broken items in your order?
No
* If there were any problems with your order, how did the company handle them?
I didn't have any issues.
* Would you order from this company again?
Absolutely!

 

What did you order?
-Huajingdoll 1/4 girl body ver.5 (or Yu Lan body or Magnolia body, many names ), Fatemoons Tang head and some eyes and shoes
When did you order?
-Late December 2024
How was the communication?
-Quick and painless
How easy was it to pay?
-Pretty easy
How long did it take to ship?
-About 4 and a half months
Were there any missing or broken items in your order?
-I received the wrong head
If there were any problems with your order, how did the company handle them?
-Returning the wrong head was not possible (shipping abroads from Finland is stupid expensive) so Erica asked me to pay 20usd extra for it and promised to get me the correct head for no extra cost. Today, about 3 months later, the correct head finally arrived! Yippee!
Would you order from this company again?
-Yes, absolutely!

 

* What did you order?
Two pairs of eyes and a wig
* When did you order?
april 29th, 2025
* How was the communication?
A mixed bag. I got fairly quick answers to my messages, but they never reached out to me regarding delays with one item (the wig). I had to contact them several times to ask for news after the announced production time was passed.
* How easy was it to pay?
very easy, I used paypal
* How long did it take to ship?
The order was ready to ship in september, but I asked them to wait until the first week of october to ship due to a vacation.
* Were there any missing or broken items in your order?
The only missing item was agreed on between me and legenddoll due to issues with it. Everything else was well packaged and present.
* If there were any problems with your order, how did the company handle them?
In the order was one wig that had a production time of 3-4 weeks. At the end of july I asked if the order could be expected to ship soon, and was told it would take another 3 weeks. I contacted them again in early september asking for news, and was told it would be at least three more weeks. they eventually admitted they were having issues getting that wig. I asked for the wig to be refunded, and the rest of the orders sent. Legenddoll offered to give me a coupon for 40 dollars (the wig was 38), which I agreed to.
When I went to check the coupon on the site after a while, I discovered that 1. it was only valid on orders over 200$ and 2. it was only valid for 90 days. Which meant I had to spend even more money with them, or be at a total loss. Not only that, but I had to do it fast. Nowhere in the mails I exchanged with them was this mentioned.
* Would you order from this company again?
I made another order to use that coupon, for a body I did want to get in the future. Although I'd had previous positive experience with them, once that order is finished, I will avoid buying through legenddoll again if at all possible.

 

* What did you order?
Myou Aron - 1/4- pink skin - full set
* When did you order?
11/19/2925
Received
1/13/2026
* How was the communication?
Great. I ordered on layaway. I asked many questions about the process and they were very responsive. They also contacted me to verify the skin color I wanted.
* How easy was it to pay?
Yes. PayPal was accepted.
* How long did it take to ship?
They shipped as soon as it was made. Very quick shipping and tracking.
* Were there any missing or broken items in your order?
No. Everything g came as expected.
* If there were any problems with your order, how did the company handle them?
There were no issues.
* Would you order from this company again?
I have ordered from them many times with good results.

 

* What did you order? Asleep Eidolon Xiang Sidou SP 78cm Girl, + 1 pair of hands
* When did you order? July 29, 2025
* How was the communication? Very good. Erica answers questions very quickly.
* How easy was it to pay? Very easy - PayPal payment.
* How long did it take to ship? Shipped out on Dec 30, 2025, Arrived Jan 10, 2026 (post Christmas shipping)
* Were there any missing or broken items in your order? No, everything was there, as ordered. No damage.
* If there were any problems with your order, how did the company handle them? No problems. One thing I gave Erica feedback on after receiving the doll is that the UniUni delivery service did not ask for a signature, and just left the parcel on my porch. I was looking out for it, and grabbed quickly, but if I had not been watching, it could have been stolen. Erica suggested I request a different type shipping next time - DHL, which asks for a signature.
* Would you order from this company again? Yes, I think so.

 

* What did you order?

Fairy Castle had a sale last year so I bought two dolls. ​

* When did you order?

Sometime at the end of August or early September 2025.​

* How was the communication?

Initially yes. Erica answered my emails quickly.​

* How easy was it to pay?

Very easy. I had purchased through Legend Doll several times before through PayPal.​

* How long did it take to ship?

Early January of 2026. ​

* Were there any missing or broken items in your order?

No.​

* If there were any problems with your order, how did the company handle them?

Yes. Legend Doll ordered the wrong body type, bust size, and resin color for both dolls. Went I sent an email about my order to Erica I never got a response. I had to send a second email about another order and slipped in that email my order was wrong for this order. All I was told was, "yes we confirmed that the skin color was wrong, we should have told you". That's it.​

* Would you order from this company again?

I will never order from Legend Doll again. I thought that by ordering through a dealer problems with artists/companies would be easier to resolve due to language barriers. Now I know that when a problem arises I will get no support and a non-apology. ​

 

* What did you order?
A wig, 2 pairs of eyes, and two photo backdrops
* When did you order?
July 21 2025
* How was the communication?
good. I didn't email with any questions, so I didn't have specific communication really
* How easy was it to pay?
Easy to pay with paypal
* How long did it take to ship?
I can't quite remember exactly, but no more than a month-month and a half
* Were there any missing or broken items in your order?
no
* If there were any problems with your order, how did the company handle them?
n/a
* Would you order from this company again?
possibly! they do seem to have some things that I can't find elsewhere