Dreamhigh Studio Feedback

* What did you order? Ossia "the deer"
* When did you order? 10 Nov 2014
* How was the communication? first I wrote a message via Contact on the website then we wrote E-Mails. Each answer came fast and was very nice.
* How easy was it to pay? paypal/invoice
* How long did it take to ship? 25 Days
* Was the quality appropriate for the price, in your opinion? yes.
* Did the item look like the sales pictures? yes even I needed to take a closer look to see the little spots at first I thoughts she is dirty XD
* Were you satisfied with the product? yes, she is so sweet and adorable. :3
* If you weren't satisfied, how did the company solve your problem? ---
* Would you order from this company again?Yes.
* Would you buy this company's products second-hand? only if a Doll I would really like to have would be sold out.

 

* What did you order?
Pinch the Crab (with painting)

* When did you order?
August 2, 2017

* How was the communication?
Quick and prompt, until I requested a refund for something I was promised and did not receive. After some badgering through email and their "contact" form, I received only a refund, no further correspondence nor an apology.

* How easy was it to pay?
Very simple.

* How long did it take to ship?
I received the shipping notice September 28, 2017. Though I bought directly from DHS, they shipped it to their dealer - DHS told me of this after I contacted them in a panic that my order was shipped to Maryland while I live in New York. After it arrived at the dealer, I had no idea where it was or what was going on or when the dealer would ship it. My order showed up at my door October 9th, over a week since DHS's tracking number indicating it had arrived at the dealer.

* Were there any missing or broken items in your order?
Nothing was broken and no pieces were missing, per se, but the doll was painted the wrong color.

* If there were any problems with your order, how did the company handle them?
I requested that the doll is painted blue. The company representative stated publicly on the forums that that is totally fine, and in an email I sent right before ordering they reiterated that a custom color request was perfectly doable. I received a red (default) crab. When I contacted the company to inquire about the error, the same representative that has said blue was possible told me that the request is impossible. I felt misled and deceived by being promised something, paying for that something, and receiving a color I did not want. After the third attempt to contact them about it, I received a refund for the cost of painting.

*Would you order from this company again?
The sculpture and casting are perfectly fine, but I'm dissatisfied with the service. I would not trust any answers or promises they make. They hadn't tried to contact me at any point along the production/painting process to inform me that my order could not be made as I placed it. That is simply bad service.