Fabric Friends & Dolls Company Review

I also had a great experience ordering from Fabric Friends and Dolls! My fukubukuro order shipped out super-fast, and they even refunded me about $20 from my shipping cost, which dropped it down to maybe $6 from the states to Canada. They also threw a couple freebies into my package, some little puzzle eraser things that are really cute. I'd totally order from them again and recommend them, just make sure you're on the right website! It was pretty frustrating until I figured out there were two completely separate sites.

 

This feedback is for: Fabric Friends and Dolls (U.S. dealer for Dollmore)

Date of transaction: June 2012-October 2012

Item(s) purchased or sold: Dollmore Lusion Elf Dahlia, on layaway

Other information:

This transaction was pretty much negative from start to finish. Here's a timeline:


Early June 2012: I emailed Iris, owner of FF&D, about ordering Lusion Dahlia, a doll I'd wanted for 3.5 years. Iris promised info, then failed to respond; when I followed up a day later, she scolded me to "be patient."

June 7: Iris locked in my order with Dollmore, and afterwards requested I send payments by Paypal Personal! It is against Paypal's Terms of Service for sellers to request or accept this type of payment. Breaking Paypal's TOS in this way put my own Paypal account and funds in jeopardy, and I would never have ordered with FF&D if I'd known this type of payment was required!

August 2: I paid off my layaway several months early. As with all my payments to FF&D, no confirmation of payment was received unless I emailed to request it.

August 17: Others who'd ordered Elf Dahlia from FF&D were beginning to receive their dolls. I emailed Iris to ask if she had any updates on my order. Iris said she'd check with Dollmore on Monday (Aug. 20), and email me with an update.

August 23: Iris did not email an update, as she'd promised, so I emailed again. She confirmed she'd heard from Dollmore, and gave me the info. However, this was another instance in which she'd promised to contact me, but did not follow through.

September 15-17: No further updates from FF&D. It was truly disheartening for me to see others who'd ordered through FF&D, and who paid after I did, receiving and enjoying their Elf Dahlia. I emailed Iris yet again, to kindly ask if she'd had any updates. Iris did very politely respond to let me know my Dahlia would ship by the end of September.

September 22: FF&D has many devoted fans, some of whom are friends with Iris. One friend posted on the Lusion Facebook Group, stating Iris told her my Elf Dahlia had arrived that day. I was VERY disturbed by this, what was supposed to be happy news, for two reasons. First, it was highly unprofessional for Iris to divulge private details of customer orders to unrelated parties and/or friends. Second, at that point, I'd received no word from Iris herself that my doll had arrived! It was not until many hours later that Iris finally messaged me.

Iris promised to send Delivery Confirmation Numbers when the doll was shipped; she also said she'd be at a doll convention that week.

September 24: Doll was shipped, but no Delivery Confirmation info received, so I emailed Iris. She responded, "sorry i have been busy today getting ready for convention."

September 26: Boxes arrived (body in one; head in other). FF&D did not check my doll before sending to me! The head arrived with faceup damage, two very large chips in the lip gloss/paint:





This damage happened while at Dollmore in Korea. If FF&D had checked my doll, as any responsible dealer should, this flaw would have been discovered before sending to me. (I've since been told by one of Iris' friends that FF&D supposedly never checks any dolls they receive, because the bubble wrap is just too much for them.)

September 27: Iris responded, saying, "No one else has had any problems...I didn't open your doll and check it because I wanted to get it shipped before I went out of town." She also said she'd contact Dollmore to see what they could do. I was disturbed that packing for a doll convention was a higher priority for Iris than quality control.

September 28: From Iris: "Dollmore said please send just the faceplate directly to them and they will redo it right away and then ship her back to you directly. Hope this works out well, and they fix it to your satisfaction." Iris did not provide any address for shipping to Dollmore, so I emailed her again. Iris then stated, "maybe you should should email the[m] directly," providing an email address for Jee (English-language Representative) at Dollmore. Two problems: First, I felt Iris was completely dumping me by suggesting I contact Dollmore directly (although anything was better than dealing with FF&D at that point), and second, the email address Iris provided for Jee was incorrect, and bounced back immediately! After yet another email to Iris, I was given the correct address for Jee.

I felt my transaction with FF&D/Iris was closed at this point, as Jee at Dollmore had taken over dealing with the problem. During this time, I was also posting on the Lusion Facebook Group about how my doll had arrived with damage.

October 2: Out of nowhere, I received a snippy email from Iris: "I heard that you were not happy with me because you felt I should have checked the doll first. Do you not remember how many emails you sent me where is your doll? I told you I was leaving for a business trip and your doll came in the day I was getting ready to leave, so in order for you not to wait any longer, I went and shipped her and didn't have time to check her. I also paid an extra $40 for an over size charge on your box, since you live far from me. I did not ask for the extra shipping from you, since we had already agreed on a price. I am sorry that you were unhappy, but I am sure many doll companies ship dolls that are not perfect and it is not my fault that she has some damage. As the Dollmore dealer I did go out of my way to make sure Dollmore is taking care of this for you. If you were so unhappy with me, I feel you should have emailed me directly instead of posting it. I feel that I give excellent customer service and I stand behind every product I sell. There is sometimes problems, but I am a small mom & pop shop and it is very stressful sometimes, but I do my best."

Needless to say, I was shocked by this message! I was furious that Iris implied I'd emailed too often (when many of my emails would not have been necessary if she'd followed through with good customer service), that I'd inconvenienced her by making her ship on the same day she was preparing for a doll convention (I never requested that), and most of all, that she'd paid an extra $40 in shipping for my doll, which was absolutely untrue, and I have the labels on the shipping boxes to prove it! Iris charged me $75.45 for shipping, and according to the postage labels, she paid $77.25, a difference of $1.80:



I offered to pay the additional $1.80, but she did not respond. Why she claimed she spent an extra $40 for shipping is beyond me! I was never given an answer.

I sent Iris a lengthy, but polite, response, reiterating the problems I had with my transaction. I wrote, "I do believe the damage to my doll was caused on Dollmore's end, but your failure as a dealer to examine the product you sell resulted in a day I've waited over three and a half years for being ruined by a faulty product."

Iris' response: "You waiting 3 1/2 years is with Dollmore not me."

The way in which she completely missed the point of my statement pretty much sums up my entire transaction with Fabric Friends and Dolls!


In summary, I am sorry to say that I do not recommend doing business with Fabric Friends and Dolls. Communication is spotty and, at times, rude. Payments are requested through underhanded methods. Private order details are not secure. Worst of all, products are not checked before being shipped to customers.

I'm certain Iris is a very nice person in real life, and her loyal legion of friends and fans attests to this. I simply feel the business practices of Fabric Friends and Dolls are highly unprofessional.

 

I bought 2 dolls from Fabric Friends and Dolls, both from Dollmore. I bought an Alexia and Dear Doll Apple. I put both dolls on layaway. I live in Australia so there can be a time delay in communication. I asked FF&D whether I could get a dress made in Alexia size and Iris said she would check for me. I had a few queries and added a couple of things to my order. Iris always returned my emails in what I considered to be a reasonable time, but then I've never expected instant messaging from a dealer, especially when they have to converse with a company on my side of the world. Iris is great with layaway. On larger dolls such as the Lusions, Trinity she offers a 1 year layaway and with larger orders, is prepared to flex the payments so you can afford the doll. One of the reasons why she is one of the best dealers I have dealt with. She also lets her customers know when to expect their group orders from Dollmore. Obviously she doesn't order each doll individually as Dollmore would simply not allow that.

When the dolls arrived, she let me know and sent the doll promptly. I had to wait a little extra time as a wig I wanted came with a second order, but the delay was understandable and due to my ordering it later than the original dolls. I've emailed her a few times after that with various queries and she's always been polite and very courteous to me. I would not hesitate to order from her again, she made buying a doll very easy and hassle free.

 

I recently bought my in-stock KDF Aru from them. Everything went flawless and they had him shipped the same day. He arrived home about 3 days later.

I wouldn't hesitate to order from them again.

 

I have been a customer of FF&D for many years, even before I started my BJD obsession. I bought my first BJD from Iris and since then I've been a regular customer of FF&D. My first Dollmore doll I ordered thru FF&D and far exceeded my expectations. In fact, it was so quick that I had to take advantage of the layaway plan she offers, because a second full set doll I had ordered arrived at the same time.
I've never had an issue with the quality of any dolls, clothing, shoes, or wigs bought thru FF&D. The service is always friendly and professional. A visit to her store in MD will confirm her commitment to the art of dolls and to the doll enthusiasts that are so many times portrayed negatively in American media.

I've introduced many of my doll friends to FF&D for a couple of years now and will continue to do so.

I'm currently waiting on my second Dollmore Kid that I just recently ordered thru FF&D.
Thank you Iris, for all your efforts to make it fun and easy to shop for our lovely dollies. We love you!

Marie.

 

I was introduced to Iris and Fabric Friends and Dolls a little over a year ago, as one of the many friends of Lola7 ^_^, and was impressed with the shop's selection and display. I appreciate Iris's professionalism and commitment to her customers. I have bought a number of Dollheart outfits from her and have a BlueFairy doll on layaway. Iris has gone above and beyond to accomadate her customers and has done an amazing job getting deals with many companies. I have also introduced and recommended friends to FF&D and will continue to do so.

 

I have bought several dolls from Iris and 6 of them bjds. Iris is always friendly and professional whether I walk in the store, or order online. I highly recommend Fabric Friends & Dolls!!

 

I've purchased dolls and accessories from Iris at Fabric Friends many times, and have been pleased with every transaction.

 

I bought my Dreamhigh Studios Dragonia from FFD and it was a great purchase. It was a little complicated as I wanted to pick her up while I was in the US so I had to ask them to hold the parcel for a few weeks until I was ready to have her shipped and that meant I had more customer service interaction than in a routine transaction. Iris was prompt and friendly in communication and the purchase went off without a hitch. Having had a good experience, I now wouldn't hesitate to ask them to ship internationally.

 

I was recommended to Iris at Fabric, Friends & Dolls recently from another doll collector (who collects vinyl dolls). I saw she also reps for Dollmore and was delighted to see some DM items in stock, just in time for Christmas.

* What did you order?
I ordered a Dollmore Kid Torrie girl with faceup, and two Dollheart Fukubukoro bags

* When did you order?
December 10, 2012

* How was the communication?
Very easy--all via email.

* How easy was it to pay?
Very easy. I ordered on her website, which has had some upgrades since my last visit. She invoiced me for Torrie separately, as she isn't allowed to advertise for the instock items.

* How long did it take to ship?
The same day.

* Were there any missing or broken items in your order?
No--everything was in stock.

* If there were any problems with your order, how did the company handle them?
Everything was perfect!

* Would you order from this company again?
Definitely. It was very easy. Thank you!

 

I bought Peaks Wood Lady Bee, a Dollheart outfit, Leekeworld shoes, wig caps, and undies from Iris at Fabric Friends in two different transactions. Both times, she shipped my package the SAME day I ordered! She was super nice and patient on the phone, and her doll price was great! I would absolutely buy from them again, and it's nice to have another bjd seller in the USA.

 

Iris allowed me to set up layaway for a DHS doll and was very understanding when I ran into an issue with Paypal. She is very quick to respond to communication, quick to send the doll once I paid off the layaway, and even called the post office to check on my package when it appeared that it might have gotten lost (thankfully, he was just delayed). I would definitely do business with her again!

 

* What did you order? A Kid Delf with slightly modified faceup, extra hands, and some string.

* When did you order? Mid July

* How was the communication? Excellent by both phone and email. I was even able to add a pair of eyes without difficulty.

* How easy was it to pay? Easy. Iris was able to keep my card on file and process my layaway payments without me having to make a long distance call every month.

* How long did it take to ship? Once my order came in (November), I was quickly invoiced for shipping and he was sent out the next day.

* Were there any missing or broken items in your order? No.

* If there were any problems with your order, how did the company handle them? I was initially sent the wrong invoice, but a quick email got everything fixed. I admire the fact that she can handle so many orders with just a little help from her son.

* Would you order from this company again? Definitely!

 

* What did you order?
Dream High Studio Chibi Feilene

* When did you order?
November 24, 2013

* How was the communication?
Good. I received email updates about order conformation and shipping fairly quickly.

* How easy was it to pay?
Very easy. I payed through Paypal.

* How long did it take to ship?
My doll was shipped the following day and I got her within a week.

* Were there any missing or broken items in your order?
No

* If there were any problems with your order, how did the company handle them?
n/a

* Would you order from this company again?
Yes

 

* What did you order?

Luts KDF Bory Unicorn Centaur ver. Moonlight Song Limited, Zuzu Delf Romance Lio Incubus Limited, Zuzu Delf Persi the Poor Miller's Boy and tge Cat (in stock), Summer 2013 SDF Event head, and a midnight blue kdw.

* When did you order?

June 06, 2013. It was for a year long layaway but paid it off early, she was super awesome in referring my first payment on my new layaway to finish this one.

* How was the communication?

Awesome! Iris is a very busy woman and did a wonderful job keeping up with emails. Love this lady! Even when she had doll fairs she did what she could to answer my emails and keep in contact with me. There was one point where it looked like Luts had forgot to send a white sdf event head, she gave me a heads up that there was a possible issue and it was resolved quickly when luts came through and sent the head.

* How easy was it to pay?

Extremely! She offered paypal, as long as you do it as friends and family. She also offered me the chance to do post-dated che ks. I was going to do such but then thought it better to do paypal simply for ease and no wasting paper.

* How long did it take to ship?

She shipped it the following business day after I completed my layaway on Jan. 07th. It was insured and scheduled to arrive Jaz. 15th as I opted for parcel post, it got here on Mon. Jan. 12th. FAST!

* Were there any missing or broken items in your order?

Haha! Nope! In fact! I had two extras! Unintentional actually, Iris mistakenly put two of the same wig I ordered and a second real skin evrnt head in my order! I emailed her and told her I would have nooooo problem mailing them back as she has done so much awesome so far, but she said to keep them! She had enough heads for her other orders, hence why she said it was okay.

* If there were any problems with your order, how did the company handle them?

Only thing was the missing white skin event head but luts was quick to fix it with Iris and she made sure to make me aware when it was realized.

* Would you order from this company again?

Hells yus. XD I already have another large order with her for six months this time aaaand she is allowing me to proxy for my roomy who doesn't have paypal. Pretty awesome~

 

I ordered a DreamHigh Studio Nox in 2012. Arrived in 2013

Everything was OK. I appreciated the layaway.

BUT-- I did not like paying the Paypal fees! Not only against the terms of service of Paypal, but kind of cheap of an actual business to do this when lots of private owners sell dolls and eat the fees, just like everyone else selling things.

For that reason, I'm not really eager to order through FF&D again.

 

that's why I always pay with my bank account and not my debit card. there are no fee if you do it that way.

also with Iris I just call her and use my debit card. no fee that way either.

later brad

 

* What did you order?
2 Luts Tinydelf Centaurs

* When did you order?
Sep. 2013

* How was the communication?
Quite good, Iris notified me when layaway payments were due and when payment was received.

* How easy was it to pay?
Very easy - payed through Paypal

* How long did it take to ship?
once they arrived from Luts they were shipped the very next day.

* Were there any missing or broken items in your order?
Nope.

* If there were any problems with your order, how did the company handle them?
n/a

* Would you order from this company again?
Yes, but only if I really needed layaway or if Iris decides to allow regular paypal payments.

the website was a bit confusing for me and I ended up needing to e-mail Iris my order since the dolls weren't listed.

I was also surprised by the paying for Paypal fees since it is against paypal's TOS (I ended up opting for 'personal' payment)
IMO Iris should really re-think charging for fees since if paypal gets wind of it they can cancel her account and I don't feel it's very fair to the buyers.

 

I just recently discovered this store, thanks to a local doll group. It is a half and hour away from me. I've been there several times and the owner is very nice. She allows you to open things and look at them closely, try stuff on, and play with the dolls to get a feel for them. She has stayed late for me several times, because I have trouble getting there during her hours. I've had no problems with her and would recommend her to BJD lovers. I thought I should post something here, since I've had good luck with her.

I will say, however, that her store is just as expensive as every other store. You'd find better deals online, but I like to see stuff in person and support my local doll shop.

 

I have bought several dozen BJD's from IRIS at FFD. I have always had a wonderful experience. I especially appreciate being able to lay things away and make variable amount ($$) payments at variable times. No doll has ever been flawed coming from her. I have purchased: a Dollmore Elf Dahlia, Marbled Halls Lizzy, DreamHigh Studio Elvene, DHS Elvenia, DHS Ilionia, DHS Fira, DHS Boo, DHS Squee, DHS Gooble., DHS troll, DHS VOX, DHS valenia, DHS Iris, DHS Rose, and probably others. I am not sure what others are referring to when they mention eating the paypal fees, as I've never been charged a fee for my layaway payments.

Personally, i really wish FFD sold more brands of BJD's. Because I would buy more from them.

 

* What did you order? Nude Islanddoll Jessie w/ different eyes and wig
* When did you order? 7/4/14
* How was the communication? great, fast
* How easy was it to pay? easy
* How long did it take to ship? shipped on Monday
* Were there any missing or broken items in your order? nope - everything perfect
* If there were any problems with your order, how did the company handle them? na
* Would you order from this company again? Absolutely

Service was amazing - I wasn't sure if they had a nude Jessie in stock since what was listed was a fullset Jessie - so I sent an email on July 4th expecting a response back on Monday. I got a reply back the very next day, Iris said she would be in the next day and put my order together. She sent me an invoice on Sunday, I paid on Monday via Paypal she was shipped, she showed up on Wednesday morning. Prompt replies, very accommodating considering that it was a holiday weekend and Jessie was very well packed. Even got some very nice eye putty added.

Pretty much found out about them due to the BJDCollectasy article and am very glad that I did.

 

* What did you order?
An item advertised/confirmed as a Dollmore Catish Mint Sherbet Reaa.


I was told this was Dollmore's floor model. A photo (above) advertising the doll shows pink eyes instead of green eyes, and a black outfit instead of the pastel outfit Dollmore offers (see below)

Dollmore Catish Reaa Mint Sherbet

I understood the eyes & outfit were different. I was never told anything else about the doll was different from the Mint Sherbet Reaa.

I also ordered a Leekeworld wig.

* When did you order?
6/27/14

* How was the communication?
Fairly swift via email. I had 1 telephone conversation with "Iris"on 6/28. She said she contacted Dollmore; they informed her it was a “floor model.”

* How easy was it to pay?
Very easy; Paypal.

* How long did it take to ship?
Doll was shipped insured w/ tracking on 6/20 & arrived on 7/2.

* Were there any missing or broken items in your order?
The doll’s body was not that of Catish Reaa. It was the body of (what I believe is) a Kid Dollmore Charmant. No problems with the extra wig.


* If there were any problems with your order, how did the company handle them?
On a scale of 1-10, with 1 being abysmally bad, and 10 being fantastically stellar, I would grade Fabric Friends and Dolls so deeply into the negative that I would run out of characters with which to post. This was a nightmare.

When I told Iris the doll had the wrong body & I wanted to exchange it for the right body (Dollmore Kidpire hands, Judith Body, and Judith Heel Feet) she said she'd contact Dollmore about it. Her response:

“I talked with Dollmore. This is there explanation. Since they lost the original outfit for the catish doll and replaced
it with the outfit they sent. The catish body would not fit that body. They used a KidDollmore body that the outfit
would fit. This is also why the price was lower, because normally the catish limited dolls go for $428.00. If you
want the catish body, you can order one for your doll but then the outfit that was included will not fit. Then a
Kid Dollmore head can be ordered to fit the Kid Dollmore body. This is how Dollmore explained it and I do
understand why they did it this way and why they gave a better price.”


I responded, saying I’d like to keep the head, its pink eyes, the stock wig, and the Leekeworld wig, but that I’d like to return the doll body (everything below the neck, including outfit, paperwork, box, etc.) for a refund. I also explained that it didn’t make sense for me to order a different head to match the body I’d been given, and then spend more money to buy the body that was supposed to be on the doll in the first place. Iris' response:


"Dollmore did not explain to me ahead of time that this had the KidDollmore body. I did show a picture of her
on my website so customers would see what they are getting.. I am sorry about the miscommunication.
Please send the entire doll back to me, I can not accept just the body and outfit. I need the entire body
to sell her. I will not be able to put the new info on my website. As soon as I receive the doll and check that
she is in the condition I sent her, I will refund your money plus shipping.”


While she was willing to offer a refund if I returned the doll, she was not willing to rectify the mistake that was ultimately hers, instead shunting the responsibility for her mistake to Dollmore, and to me, the customer, because I couldn’t tell from the photo that the doll’s body was different from the Judith body.


By this time I was lucky enough to find and buy a Mint Sherbet Catish Reaa fullest secondhand. Since Iris was so keen about getting the doll back intact, and I was very fond of the doll head that I had with its pretty faceup and pink eyes, I proposed the following:


"I’ve managed to find another vendor selling the Dollmore Mint Sherbet Catish doll I’m looking for. It is in excellent condition. It was displayed once briefly with its fullset and wig and then undressed and returned to its box. The vendor is its original owner.
I prefer the faceup and eyes on the doll I purchased from you, I am wondering if you would accept the head of the Mint Sherbet Catish doll I’m purchasing instead of the one you sold me. The only real difference between the heads (apart from the eyes) is that your doll’s nose is lighter than the other vendor’s.”


Iris’ response:

"Please return my doll that I sent to you. I will refund you when I receive my
doll. If you make any changes I will not refund you. I would like the doll sent back by Tuesday, I have a 7 day return
policy and I am willing to give you a full refund since you are not happy. I do not want her altered in anyway. The doll
you are purchasing would be a collector not a vendor. I do not want the doll from a collector, I have another customer
I just spoke with today that is interested in my Dollmore Catish doll and I have showed her pictures, so I need you to
return the doll you received, in the condition you received it.”

Based on the above, I asked Iris if she would be willing to share the additional pictures of the doll with me, because the one I posted above is the only one I had ever seen of the doll. Here is Iris’ response:

"I showed her the picture from my website that Dollmore gave me.”

So, no additional photos that might give more insight into the doll’s body. Fair enough.

I let Iris know that if the only option she could offer me for keeping the head was to keep the entire doll, then I would not be returning the doll.

* Would you order from this company again?

Not knowingly. Not if you held a gun to my head. Never before have I been made to feel as if I were inconveniencing a vendor, and that any mistakes made in the purchase were my own.

 

I've made purchases from Fabric Friends & Dolls a number of times now. Thus I am going to lump the sum of my experiences there into one response template.

* What did you order?
I haven't made any actual 'orders' from the online shop, but I have done plenty of buying at this shop in person. I've lost count of the shoes and clothes I've purchased from here.

* When did you order?
I've been aware of Fabric Friends & Dolls since late summer 2014, and I've been visiting and buying there at least once a month since learning of it.

* How was the communication?
Iris is very friendly and helpful. She often gets to help me search for certain sizes of clothes among her stock. She also lets me put items on hold if I can't quite afford to pay for them all, so I can purchase them the next month, which is very awesome. In fact, Iris lets the dolls try on clothes, which is great if you have a hard to clothe doll with an off size.

* How easy was it to pay?
Very easy in person. I've paid with cash and debit with no troubles.

* How long did it take to ship?
N/A - Haven't had to have anything shipped since I live within driving distance.

* Were there any missing or broken items in your order?
N/A - I have only bought from this shop in person, so I am able to check everything I buy.

* If there were any problems with your order, how did the company handle them?
N/A - Have not had any problems thus far!

* Would you order from this company again?
I am very likely to continue buying clothing and accessories from Fabric Friends and Dolls. I am also considering putting a doll on layaway through Iris in the near future. It's a wonderful venue to have close to home. If you're within driving distance, I'd definitely suggest visiting sometime!

 

* What did you order? Nikki Britt Truffle
* When did you order? August 8/2014
* How was the communication? Excellent. I heard from Iris immediately.
* How easy was it to pay? Very easy. I paid with a c.c. over the phone.
* How long did it take to ship? When doll arrived (it was a pre-order), I heard from Iris and she was shipped Dec. 16/ 2014
* Were there any missing or broken items in your order? No.
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Yes

 

* What did you order? A LUTS Outfit, and two LUTS wigs.
* When did you order? January 28th, 2015
* How was the communication? Great! No problems at all.
* How easy was it to pay? Very easy, I just used paypal with their online system.
* How long did it take to ship? The order was shipped within an hour! I was thoroughly impressed.
* Were there any missing or broken items in your order? No, everything arrived safely.
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Absolutely, yes.

 

* What did you order? Two Luts Model Delf girl bodies, wigs, and clothes
* When did you order? End of December with a 6 month layaway
* How was the communication? Amazing! Super fast responses and very professional
* How easy was it to pay? Very easy! With a lot of options as well.
* How long did it take to ship? After I paid off my layaway, she shipped the that same day.
* Were there any missing or broken items in your order? Everything was packed very carefully and nothing was missing.
* If there were any problems with your order, how did the company handle them? Luts accidentally sent some of the wrong event heads. (I got two summer heads instead of winter heads) Iris was very understanding and made everything right in no time flat.
* Would you order from this company again? Absolutely!

 

* What did you order? Dreamhigh Ossia in Tan
* When did you order? 03/17/15
* How was the communication? Flawless. I was quickly informed about payment being accepted and doll being shipped out.
* How easy was it to pay? Using Paypal was perfectly easy.
* How long did it take to ship? It was sent out the day after I ordered and since I live in the same state was there the next day.
* Were there any missing or broken items in your order? Nope.
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? ​Absolutely.

 

* What did you order? I ordered a Luts Zebrataur Hansel.
* When did you order? March 27, 2015
* How was the communication? Fantastic...Iris kept me updated, and worked with me to get exactly what I wanted (and wasn't able to get on the Luts site).
* How easy was it to pay? Very easy, Paypal
* How long did it take to ship? She arrived June 17, so just under 3 months. Not bad considering all the painting work.
* Were there any missing or broken items in your order? No, everything was fine.
* If there were any problems with your order, how did the company handle them? Zero problems!
* Would you order from this company again? Definitely. This was my very first order with FF&D, and I couldn't be more impressed. Thanks so much, Iris!

 

What did you order?
Doll eyes and clothes.

When did you order?
July 2015

How was the communication?
Excellent. I spoke with Iris over the phone, then placed my order for in-stock items through the website.

How easy was it to pay?
Very easy. Log into Paypal and agree to total, done.

How long did it take to ship?
Order placed Thursday, shipped Friday, received Monday.

Were there any missing or broken items in your order?
No.

If there were any problems with your order, how did the company handle them?
Not applicable. Everything was fine.

Would you order from this company again?
Yes, and I already have.

 

I have ordered and received many items from Fabric and Friends including 3 Luts Tiny Delfs, a Luts Honey Delf, Delf and Dollheart outfits and many shoes, wigs, etc. I have found Iris, the owner, to be helpful and kind and she really likes dolls...not just in this for the money which is a big plus to me!! She has spent literally an hour on the phone with me helping me pick out what I needed. She has also ordered for me from Leekeworld and Luts just the items I wanted not only what she had posted.
I think she is a super person...and one that I am pleased to do business with for hopefully, years to come!

 

I am in Canada, and have never had the opportunity to set foot in a brick and mortar doll store. That would be a dream come true. Everything I get has to be sight unseen and believe me, it's quite frustrating. I am grateful to stores like Iris' and to her for her service. I bought a Luts Tiny Delf Gretel elf version that was an in stock item. We had a slight miscommunication about our Canada Post system completely exploding, but once that small bit of information was sorted everything went as smooth as silk. She even went the extra mile to call the post office there for the best option for sending my purchase. Ended up being less expensive and she made the proper declaration for customs. They had mercy and I didn't even have to pay extra. With our dollar at around $.75 that was a pleasant surprise. Iris seems to be very accommodating. I appreciate the extra mile service and love the doll, wigs, and clothing I bought. Matter of a fact, she immediately became my favourite little doll. Even named her Iris. I wouldn't hesitate to deal with her again.

 

(Happy 100th post!)

* What did you order?
Angell-Studio Army Leisure Full Set
Angell-Studio anti-dyeing underwear and stockings (Male)
Nine9Style SD13G leggings
Oscar Doll Eyes (16mm)

* When did you order?
October 1st

* How was the communication?
Fantastic! I got replies in less than 24 hours, sometimes earlier than that. Iris was very patient with my emails (and let me tell you, I sent a lot of them). I cannot thank her enough for the stellar communication.

* How easy was it to pay?
Easy; via Paypal.

* How long did it take to ship?
I had planned to do a layaway, initially, but ended up paying in full earlier than expected. Iris had stowed away the Leisure army set, assuming I'd be taking a 3 month layaway, so it took a while for the items to ship to me. When they were shipped, the items came to me in 2 days via Priority Mail.

* Were there any missing or broken items in your order?
I asked for an Anti-dyeing shirt for male, but received one for female. I contacted Iris about this immediately and was told a replacement was going to be sent soon.

* If there were any problems with your order, how did the company handle them?
See above.

* Would you order from this company again?
For the service I received it would be impossible for me to say "no". I'd love to do business with Fabric Friends and Dolls again!

 

*What did you order?
I was able to order a Dollzone event Angela.

*When did you order?
October 16th, 2015

*How was the communication?
Excellent!

*How easy was it to pay?
Very easy! I was able to use PayPal and not my cc.

*How long did it take to ship?
As my order was in stock, it was shipped the next day and arrived in two days. Super fast!

*Were there any missing or broken items in your order?
No, everything was packaged very well.

*If there were any problems with your order, how did the company handle them?
No issues.

*Would you order from this company again?
Absolutely! The service is excellent and was a pleasure to order from.

 

* What did you order? Luts Chaplin hat (black), Luts SDF Girl Black Pleather Pleated Skirt & I attempted to buy a Luts SDF Sherard V.2
* When did you order? March 2015
* How was the communication? Belligerent
* How easy was it to pay? Oh, she had no problem taking my money
* How long did it take to ship? I bought in store
* Were there any missing or broken items in your order? No
* If there were any problems with your order, how did the company handle them? As said, I attempted to place an order for a Luts Senior Delf Sherard V.2 in White Skin with faceup on no more than 4 month layaway. Iris informed me however, that she did not accept layaways that long for orders less than $100. When I pointed out that the doll with faceup was going to be around $500, plus the clothing I would order with him, I was asked "oh, can you afford it?" She then informed me that it would take about 8 months to receive my doll after ordering him. I ordered him from Luts; he came within 3 months. If I hadn't already bought the hat and skirt, I wouldn't have bought them; I don't appreciate being condescended to and made to feel like I should be lucky she allowed me to spend money in her store.
* Would you order from this company again? Not if ordering from her was the only way to stave off Ragnarok.....

 

* What did you order? Dreamhigh Studio Feilene Reborn GID blue w/substituted flat chest piece
* When did you order? June 2015
* How was the communication? Frustrating at best. It seemed like only half of each email I sent was actually read, and I had to repeat myself. Once we had agreed on layaway terms, I received an emailed invoice with a payment schedule different than we had already discussed and agreed to, and had to ask for it to be corrected.

I have for years used (first initial) (lastname) as my name for mail, general communication, online purchases, etc. Fabric Friends was the very first company to ever take issue with that. I was told my order simply could not be completed without my full name, not for legal or fraud-prevention reasons, but because Iris' son didn't personally like having customers' names formatted that way when setting up spreadsheets for her. ???

I only found out after the fact from other Dreamhigh Studio customers that the doll artist had given any updates about production problems and extended wait time. Unless Mr. Harijanto only informed his direct customers and never said anything to official dealers of his work, Fabric Friends chose not to pass this information on.

My final layaway payment went entirely unacknowledged. I figured this was because the doll was still in production and Fabric Friends does not have an automated email system, and that I just wouldn't hear anything until my order was ready. However, when my doll arrived there, I was asked to pay another $107 installment OVER the full amount. It turned out Iris had just not noticed my completed payment or the note with it in her paypal account or email, and I had to send the transaction number and screenshots so she could go look it up.
Even if you're a very busy small business, how do you get by with bookkeeping that lax?

* How easy was it to pay? Easy to send money through paypal; trying to clearly set out a layaway arrangement was a bit more difficult.
I'm not sure where to put this under, but I am still not comfortable with the fact that this US-based business openly breaks Paypal's terms of service in order to avoid paying fees, and tries to convince customers to send money as "personal" for layaways. I chose to pay extra to cover the fees rather than forgo all protection in case something went wrong.
* How long did it take to ship? Very quick shipping to me once the completed doll arrived there and all issues were sorted out.
* Were there any missing or broken items in your order? Nothing broken.
As for missing I'm a little uncertain? The artist/company announced an extra figurine that would go out with all the orders from June that experienced an excessive delay, but as far as I know those didn't materialize for anyone. In any case, it's not something I technically ordered, and I don't think it has anything to do with the dealer I purchased through.
* If there were any problems with your order, how did the company handle them? See above under communication.
* Would you order from this company again? I would not preorder anything or buy on layaway from Fabric Friends again; it's not worth the hassle at all. But if they were the best available source for something they had in-stock already, I might go ahead.

[Edited for typos]

 

I've only tried to order something once from them but just emailing and asking about it was enough to persuade me to drop the idea and the store from my bookmarks. Enough said really....

 

* What did you order?
dollmore/narsha Boots, undies, stringing tool and string
* When did you order?
11/27
* How was the communication?
I didn't need to contact them.
* How easy was it to pay?
it was through paypal so it was easy.
* How long did it take to ship?
It shipped 11/30 and arrived the next day. it was really fast shipping but thats probably because we're in the same state.
* Were there any missing or broken items in your order?
Everything was accounted for.
* If there were any problems with your order, how did the company handle them?
Nope, everything was perfect.
* Would you order from this company again?
I would consider ordering from them again as the shipping speed was very fast. I'm not sure how it will be for an actual doll but my experience was great!

 

What did you order?
Two BJDs and accessories (one of which was special order)

When did you order?
Lay-away from July - December.

How was the communication?
Fantastic. Over the course of six months we communicated via phone and email. If I left a voicemail, I received callbacks or email acknowledgements in a timely fashion.

How easy was it to pay?
Very easy. I provided a credit card and each month I called/emailed to authorize payment; in October I arranged for a partial shipment.

How long did it take to ship?
Final payment made 12/29, all items received by 12/31 (partial shipment from October was also received very quickly)

Were there any missing or broken items in your order?
No. The items were carefully packed and all items received.

Would you order from this company again?
Yes, I've had excellent service from Fabric Friends & Dolls with both in-stock items and lay-away items.

 

* What did you order?
Luts Honeytaur, Eye and Wig.
* When did you order?
September 2015
* How was the communication?
They responded fast when I messaged them. I had to message them about did my doll arrive & apparently it had been there for a while. When they wanted me to pay personal for my layaway statements so they didnt incur fees or pay extra so they didnt have the fee lost from their own pocket the communication was confusing but overall I did not mind that. There was an issue with my order and we were able to work through it just fine!
* How easy was it to pay?
It was through paypal so it was fine. I never got any payment reminders unless it was late. They should really update their system to how other doll dealers are able to accommodate layaways and invoices and payment reminders. Just my own preference.
* How long did it take to ship?
I chose the slower shipping option and it took a week.
* Were there any missing or broken items in your order?
No broken items were in the order but the wrong eyes.
* If there were any problems with your order, how did the company handle them?
There was an issue with my order where the wrong eyes were ordered. With such a large catalogue from luts it was an easy mistake. They did not catch the difference, nor did I. Communication with the problem was a bit difficult however they contacted luts and got the correct eyes. They sent me the eyes and I ended up paying for both sets because I enjoyed them.
* Would you order from this company again?
I would absolutely order from them again. They really do their best by us and are willing to work with their buyer.

I have editeded this review a few times after the order came through and I was able to look at it clearer and less in the moment frustration which was not that big of an issue.

 

* What did you order? I ordered a nude/default faceup Dreaming Doll Bobo
* When did you order? I placed my order on February 18th, 2017
* How was the communication? I did not need to reach out for anything but I received prompt order confirmation and shipping notification emails.
* How easy was it to pay? Very easy, I paid via PayPal with no issues.
* How long did it take to ship? The doll was in stock so it shipped 3 days later on the 21st. I live in Northern Virginia and the store is located in Maryland so she arrived a day later on the 22nd. It's not a far drive at all so I really could've driven to the store very easily lol.
* Were there any missing or broken items in your order? Nope! The box was packaged very securely with plenty of bubble wrap.
* If there were any problems with your order, how did the company handle them? No problems at all so I can't speak to how a problem would've been handled.
* Would you order from this company again? Definitely! I'm planning to go check the store out sometime in the new future because it's so close.

 

* What did you order? I ordered a 5~6 Luts wig.
* When did you order? 11/28/17
* How was the communication? I did not need to contact them, but I received emails about my order confirmation and when my item shipped. So I would say it was great that they let me know!
* How easy was it to pay? I used PayPal, so it was easy.
* How long did it take to ship? They were able to ship the next day, and I chose USPS first class so the wig arrived today (12/2/17).
* Were there any missing or broken items in your order? Nope!
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Yes! They have lots to offer and I hope to purchase from them again soon.

 

* What did you order? I ordered some in stock clothes for Bunny Nine dolls.
* When did you order? 20/05/18
* How was the communication? Really good communication. Always replied fast and politely.
* How easy was it to pay? Very easy - I paid using PayPal.
* How long did it take to ship? A couple of days or so - but we spend some time discussing shipping. It was shipped the same day shipping options were decided.
* Were there any missing or broken items in your order? No, everything was packed very well.
* If there were any problems with your order, how did the company handle them? No problems at all.
* Would you order from this company again? I would definitely consider it!

Overall I had a really positive experience ordering from this shop and would recommend it!

 

* What did you order?
In stock Luts Tiny Delf Satyress (choco cookie)

* When did you order?
September 6th 2018

* How was the communication?
Good communication

* How easy was it to pay?
Easy! Paid through PayPal

* How long did it take to ship?
Shipped September 7th, arrived at my door September 10th

* Were there any missing or broken items in your order?
Nope! Everything was perfect! I even got the extra horse tail which I wasn't expecting.

* If there were any problems with your order, how did the company handle them?
No problems!

* Would you order from this company again?
Sure!

 

* What did you order? Dearmine Piassco green tea skin (In stock)
* When did you order? Feb 04, 2019
* How was the communication? There was no need for any.
* How easy was it to pay? Easy, paypal.
* How long did it take to ship? Shipped the next day! Got it a few days later.
* Were there any missing or broken items in your order? None.
* If there were any problems with your order, how did the company handle them? There weren't any problems
* Would you order from this company again? For make to order items, probably not. But for in stock items, yes!

 

* What did you order? 5StarDoll Nancy SR01
* When did you order? 3/12/2019
* How was the communication? Great. Received an order notice and shipping notice via email.
* How easy was it to pay? Very easy. Used PayPal.
* How long did it take to ship? Shipped the same day I ordered, and arrived on 3/15/2019
* Were there any missing or broken items in your order? Nope
* If there were any problems with your order, how did the company handle them? N/A
* Would you order from this company again? Of course!

 

* What did you order?
Angell Studio Lesser Snow Mermaid

* When did you order?
5.18.2019

* How was the communication?
Communication was fast

* How easy was it to pay?
Paid through paypal, but beware of extra fees such as a balloon charge? when you ship from east coast to California?

* How long did it take to ship?
She shipped it the next day

* Were there any missing or broken items in your order?
When it arrived my doll arrived without it's original box.... and it was devastating, it was literally you open the shipping box and there was my doll with just paper and bubble wraps stuffed on top of it...i really wish she told me that it didn't have it's original box since this doll was quite expensive and as a collector the box was very important to me.... Now i know why she was so reluctant to take a picture of the doll for me before i bought her. Not to mention her hands were NOT carefully packaged...... it was twisted in absolutely weird directions...

* If there were any problems with your order, how did the company handle them?
I just emailed her about this will update if i get a reply

*UPDATED*

Here is her reply to me

"This is the box that Angell Studio shipped her in. She was packed very well in the styrofoam. That is why I didn't unwrap her for pictures. Angell Studio didn't make a box large enough for her. I sold another one of these mermaids to a customer and she didn't complain about an Angell Studio box. If you have a problem with a box, you need to talk with AS about it. I'm sure they will inform you that they didn't make a box for her. She was shipped exactly as you received her. Angell Studio packed this doll , not me. I shipped they way they sent her, since she came in perfect condition I was afraid to transfer her."

Here is my reply to her

"There is definitely a box specially made for the mermaid
these are video proof:
Sina Visitor System
https://www.bilibili.com/video/av46973437/
I personally feel that if you are an official dealer for Angell Studio, then you should be the one responsible for making sure you are receiving the products properly.
The customer buying from you shouldn't be responsible for these mistakes. And if it's going to be shipped to the customer in such a condition you should've let me
know or take a picture of how it's going to be shipped not that it's too fragile and you can't take a picture of it."

Iris replied saying she will contact Angell Studios to ask about this. Will update once i get a reply back.
..........................
Iris replied back again saying that Angell Studio did ship her without her official box to make the shipping cost cheaper, but Iris told them that the box was important to me and so AS will be shipping a box directly to me.

Issue has been resolved!

* Would you order from this company again?
At first it was a no, and then Iris helped me resolve my issue so i wouldn't mind ordering from her again.

These are images of the packaging that is came in with the shipping box -_- ... I'm so sad... and disappointed....

 

* What did you order? 1/6 sized shirt, shorts, a wig cap, and wig.
* When did you order? Spring 2019
* How was the communication?
Got handy confirmation emails and didn't need to contact them for anything.
* How easy was it to pay? Simple with paypal.
* How long did it take to ship? Very quick- the next business day.
* Were there any missing or broken items in your order? Nope!
* If there were any problems with your order, how did the company handle them? n/a
* Would you order from this company again?
Maybe. While the service was good I feel like their shipping prices are really high. I mail a lot of things and know that they definitely could have sent what I got for cheaper than what I was charged. I understand this is likely because they use flat rate boxes. If they had a specific doll or a lot of things I wanted in one purchase I would likely buy from them again though.

 

What did you order?
I ordered one loongsoul siren Chris in normal French resin with a clear resin tail and faceup and one loongsoul siren Lotus in white skin blank
When did you order?
3/15/18
How was the communication?
Very fast and she was super nice and polite the entire time
How easy was it to pay?
Super easy! I did it through email and they just sent me reminders for approval and were even great about delayed payment
How long did it take to ship?
I picked the items up in store as it was only a 45min drive
Were there any missing or broken items in your order?
N/a
If there were any problems with your order, how did the company handle them?
N/a
Would you order from this company again?
Definitely! I actually plan on ordering another doll from them later this year

 

What did you order?
Dearmine Benjamin ~Rain Drop fullset (in-stock doll)
When did you order?
10/29/19
How was the communication?
No issues.
How easy was it to pay?
Easy, simple Paypal transaction.
How long did it take to ship?
It arrived in 3 days.
Were there any missing or broken items in your order?
Nope, everything was packed perfectly mint in box.
Would you order from this company again?
Yes.

 

What did you order?
Tiny Delf Unicorn ver. - Fairy Forest (Bell Elf) (in-stock doll)
When did you order?
11/27/19
How was the communication?
No problem at all. She sent me a
How easy was it to pay?
Very easy through paypal
How long did it take to ship?
The item was shipped on 11/12/19, I got the item 12/2/19
Were there any missing or broken items in your order?
None at all
Would you order from this company again?
Yes

 

* What did you order?
A Luts wig, nine9style shorts, and a Tree Design shirt.
* When did you order?
20th December 2019
* How was the communication?
Not great. I was contacted to be told something was out of stock and that was it. I didn't get a reply to my reply, nor any indication my order had shipped.
* How easy was it to pay?
Easy with PayPal.
* How long did it take to ship?
A dayish.
* Were there any missing or broken items in your order?
Not missing, but out of stock.
* If there were any problems with your order, how did the company handle them?
Yes. The Tree Design shirt I ordered was out of stock even though it was in stock on their website. I was not given the option to get a partial refund, instead I was asked if I wouldn't mind the shirt being replaced with a Nine9style shirt of the same colour (for no extra charge). I had no idea what this new shirt even looked like and had to guess. After replying to the email I never received a reply, not even a notification my order had shipped out. I'm disappointed I wasn't offered a partial refund. That wasn't even an option given, just a replacement mystery shirt.
* Would you order from this company again?
Probably not. I'm saddened by this since I really want to give US based doll shops my business but I'm frustrated over the resolution I was offered. If I had gotten a refund I would have just ordered the shirt from Tree Design as I have enough credit there for free shipping, I was just trying to give business to a small shop. They should maybe keep their website updated a bit better.

 

I was going to order from Fabric Friends, but after asking some simple questions, I was greeted with very rude responses that (how I saw it) vagued I am stupid because I haven't been in this hobby for 20+ years. They were incredibly rude and left me feeling nothing short of angry. I will never purchase from them.

 

* What did you order?
First order: Maskcat Doll Astrid limited fullset; Maskcat Doll Juni fullset
Second order: Several limited Maskcat Doll + Hobby Horse collab outfits and two Dollheart dresses

* When did you order?
First order September 17 2020, second order September 30 2020

* How was the communication?
Communication was excellent. Any questions I had were quickly answered and I got quick updates on my order and the issue I'll describe below.

* How easy was it to pay?
Super easy via Paypal!

* How long did it take to ship?
Everything I ordered was in stock and shipped literally the next day, it was brilliant.

* Were there any missing or broken items in your order?
My Maskcat Doll Juni arrived with two broken fingers on one hand. I contacted Maskcat Doll (per instructions on the doll's certificate) and they mailed a new set of hands to Fabric Friends & Dolls who very promptly sent them to me. All of my communication with Fabric Friends & Dolls over this issue was quick, polite and kind. We were informed when FF&D got the hands and as soon as they were shipped, and they arrived quickly and VERY well-packaged.

There were no issues with my second order whatsoever, it was a flawless transaction from start to finish.

* If there were any problems with your order, how did the company handle them?
See above. Everything worked out great!

* Would you order from this company again?
Absolutely and I plan to!

 

* What did you order? I ordered a Honey Delf Pretzel, used for as a display doll in-store.
* When did you order? I placed my order November 14th of this year.
* How was the communication? The owner was very gracious and allowed me a few requests. I received prompt shipping notifications.
* How easy was it to pay? Very easy through PayPal. It took a few days for the charge to clear because it was ordered on a weekend.
* How long did it take to ship? The doll arrived on the 19th.
* Were there any missing or broken items in your order? No. Everything was perfect.
* If there were any problems with your order, how did the company handle them? No problems at all.
* Would you order from this company again? For sure! The owner, as I said, was very flexible and gracious; the shipping was quick; everything came properly packaged. Prices were a little high but consistent with the BJD community.

 

* What did you order? A ForMyDoll wig and a pair of pants

* When did you order? December 23 2020

* How was the communication? N/A, the only communication was an automatic payment confirmation and an email with the tracking number.

* How easy was it to pay? Easy via shopping cart/PayPal

* How long did it take to ship? 3 days

* Were there any missing or broken items in your order? None

* If there were any problems with your order, how did the company handle them? No problems

* Would you order from this company again?
I would definitely use this company to buy wigs by ForMyDoll and Beshine (Azone). Even with Fabric Friends' order minimum, buying from a US dealer was a huge savings versus international shipping from Korea or a proxy service from Japan.

 

* What did you order? 3 Luts LL (9-10) Wig caps, 2 Luts S (6-7) Wig caps, Souldoll P176 16mm eyes, and Crobi Doll Wig 9-10 CRWL-59 in Milky Blond
* When did you order? I ordered on the 17th, was invoiced on the 18th
* How was the communication? I received a confirmation e-mail on the 17tgh and then on the 18th I received an e-mail containing a shipping notice as well as a tracking number
* How easy was it to pay? I paid through the website using Paypal so it was effortless
* How long did it take to ship? She shipped the next day (March 18th) and due to our proximity it arrived today (March 19th)
* Were there any missing or broken items in your order? While I have not put each wig cap on a doll's head I have inspected them and see no damage. All of the items I ordered are in the packages
* If there were any problems with your order, how did the company handle them? No problems to note
* Would you order from this company again? Of course, Fabric Friends and Dolls is my go-to dealer. Not only are they close, but I have never had an issue that they were not happy to resolve (usually it deals with the company making a mistake and them offering to fix it).

 

* What did you order? Pre-ordered an Myou Michelle
* When did you order? September 15, 2020
* How was the communication? I had to email to set up the pre-order. Communication was good, albeit a little slow.
* How easy was it to pay? Easy, payed with PayPal.
* How long did it take to ship? Since it was a pre-order, it shipped out on January 15, 2021 (~4 months).
* Were there any missing or broken items in your order? No, everything arrived safely in the original box.
* Would you order from this company again? For an in stock item, yes, but I'd prefer to do pre-orders elsewhere for simplicity's sake.

 

* What did you order?
Ringdoll Miu fullset (in stock item)

* When did you order?
October 2021

* How was the communication?
I didn't have any direct communication; I only placed my order through the website.

* How easy was it to pay?
Very easy, paid through PayPal!

* How long did it take to ship?
I placed my order on the third and received a tracking number on the fifth, and then the doll arrived on the seventh!

* Were there any missing or broken items in your order?
No, everything was good! Actually, it seems like this was initially ordered during Miu's new doll event release period, so she came with a bonus wig, eyes, and stand that weren't listed on FFD's site. It was a nice surprise!

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Yeah, they have a lot of in stock items and shipping was fast, I liked it!

 

* What did you order?

> 1 x Aqueous Impress (Maskcat Doll - Outfits) = $95.00
> 1 x Gold and White (Maskcat Doll - Outfits) = $125.00

* When did you order?

November 8 2021.

* How was the communication?

Great at first, until there was an issue.

* How easy was it to pay?

I was able to pay easily through paypal.

* How long did it take to ship?

The item was received on 11/12, with missing pieces.

* Were there any missing or broken items in your order?

yes

* If there were any problems with your order, how did the company handle them?

As soon as I got the order I sent her an email about the missing dress from the Aqueous Impress set.

3 weeks of back and forth I have gotten several responses.
First I was told she would ask Maskcat, then I was told she didn't hear back but would ask again.

When I followed up a third time, I was told a customer could have put the dress in the wrong bin and she does take notes on her orders but she doesn't know what is missing (??).

She offered a $45 refund, but I still do not understand the back and forth. If she didn't know what was missing, why was she asking Maskcat without an image? But then apparently she did know what was missing, as she said she would look and see if it was placed in the wrong bin in the store.

Her last email to me was stating that I should have sent her an image of what I received, and that I only sent her a picture of the card which shows the full outfit. I originally told her what was missing, and she didn't have an issue with it... so I have no idea why this even went down. She offered me to either return the item to her at my cost, or a $45 refund. I accepted the refund, which she said she would send today.

She wrote back to me again and said that she has issues with shoplifting and it is old inventory so there is nothing she can do.

*Would you order from this company again?

Probably not, I am really disappointed in how this all went down.

Buyer be warned, if you are buying outfits, pieces could be missing. She said she cannot remember every package but does take notes though.