WITHdoll feedback (ALL)

What did you order?
Normal skin Juwel, blank
When did you order?
3 November 2010
Did you order directly from the company, or through a distributor or
dealer?
Directly from company
How was the communication?
Good
How easy was it to pay?
Very easy
How long did it take to ship?
1 month (faster than I expected)
Was the quality appropriate for the price, in your opinion?
Yeppers ^^
Did the item look like the sales pictures?
Yes, even cuter in person though
Were you satisfied with the product?
Very
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Definately
Would you buy this company's products second-hand?
Depends on the circumstance (limited products, seller, etc.)
Any additional words/thoughts on this company?
Withdoll is an amazing company, it's amazing that they are a new company, their customer service is superb and products are of great quality. They listen to customers and inform them of any delays etc.
I would definately order from this fantastic company again, and highly recommend them ^^

 

* What did you order?
Natural SKin Juwel boy, blank, no outfit
* When did you order?
October 30
* Did you order directly from the company, or through a distributor or
dealer?
Directly from the company
* How was the communication?
Prompt and informational. No complaints at all.
* How easy was it to pay?
Pretty easy once I found the right email.
* How long did it take to ship?
Just over a month; very short.
* Was the quality appropriate for the price, in your opinion?
Most definitely. Very good quality.
* Did the item look like the sales pictures?
Yes, he did.
* Were you satisfied with the product?
Incredibly so.
* If you weren't satisfied, how did the company solve your problem?
n/a Well, actually, I didn't even realize this about the eyes, but a day or two after he arrived WITHdoll sent me an email saying they sent me unfinished eyes and were sending me another pair. So they caught their own mistake and worked to fix it, which I find admirable.
* Would you order from this company again?
YES.
* Would you buy this company's products second-hand?
If that were the only way I could get the doll, YES.
* Any additional words/thoughts on this company?
It was just an overall nice experience. No problems, no woes, he came in great time. Definitely keeping an eye on this company for future releases.

 

* What did you order?
Withdoll Juwel normal skin, blank
* When did you order?
October 31st
* Did you order directly from the company, or through a distributor or
dealer?
Directly from the company.
* How was the communication?
Good. They answered my questions really quickly and were always kind and polite in their responses.
* How easy was it to pay?
Really easy. Just send it right to their paypal.
* How long did it take to ship?
A little over a month.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes, even better than the sales pictures I think.
* Were you satisfied with the product?
Very
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
In a heartbeat!
* Would you buy this company's products second-hand?
If they were in good condition, yes.
* Any additional words/thoughts on this company?
They have great customer service and they kept us updated constantly on shipping schedules and new pictures of the doll in different skintones. I highly recomend ordering from them!

 

* What did you order?
Juwel normal skin, original make up
* When did you order?
06 November 2010
* Did you order directly from the company, or through a distributor or
dealer?
Ddirectly from the company, my friend help me
* How was the communication?
My friend dealing with them
* How easy was it to pay?
See above
* How long did it take to ship?
two and a half month
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
Well, Juwel eyes looks..... a bit bigger than on promo, different, but it is my oun opinion) face up is very good)
* Were you satisfied with the product?
yes. except with seams, they are a bit rough)
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
hope so
* Would you buy this company's products second-hand?
in good condition of course
* Any additional words/thoughts on this company?
Hope next time they will send my order to my address^^ (not my friend)

 

* What did you order?
I ordered a Withdoll Tan Juwel Full Set (cothes,face ups for both head, plus armor blushing and weapon)

* When did you order?
I ordered on October 27th 2010 and put him on layaway. However I finished paying him off during the first full week of November.


* Did you order directly from the company, or through a distributor or
dealer?
Yes I ordered directly from Withdoll~

* How was the communication?
Communication was spectacular. They were always polite and very clear with their answers to my questions, and very quick to respond to their Q&A.

* How easy was it to pay?
Payment was exceptionally easy. I sent all my payments to their paypal account, their was no issues with payment transactions.

* How long did it take to ship?
I Ordered on October 27th 2010, finished paying in the first full week of november, and he was out on shipping as of January 15th 2011. He arrived at my house on January 18th 2011.

* Was the quality appropriate for the price, in your opinion?
I cannot begin to describe how happy i am with the quality of this boy. There was very little discoloration in the tan save for the normal areas which are sanding points (aka a little spot near the headcap etc..). The seams arnt that noticable, the feel of the resin is beautiful. The face up is a tad on the sparklie side but nonetheless breathtaking on both of the heads. The detail in their first dolls full set sincerely impressed me.

* Did the item look like the sales pictures?
Their was a lot more detail in the clothes and the armor than the sales pictures gave credit for, but yes this boy was definately a true represenation of their sales pictures.

* Were you satisfied with the product?
I'm very satisfied with their product, I dont think i could be happier! Even the eyes are lovely~

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?
I would order from them in a heartbeat. For their first doll they really had an amazing grasp on customer service, and it seems they really strive to put out a quality product. I really cant wait to see what the future holds for them.

* Would you buy this company's products second-hand?
I would if i needed to , however if i can i will purchase from the company as I'd really like to support their growth since their just starting out.

* Any additional words/thoughts on this company?
I cant say enough about just how happy i am with my Juwel, I sincerely hope to see more of their dolls come out in the future! For their first doll i really think they aimed high and exceeded a lot of peoples expectations. I have high hopes for them. Altogether it was a smooth process and would not hesitate to do buisness with them again in the future.

 

* What did you order? I ordered a white skinned Withdoll Juwel with faceup on both heads, wig, and clothes.
* When did you order? December 3/10
* Did you order directly from the company, or through a distributor or
dealer? I ordered directly from the company.
* How was the communication? Communication was good. Never over a day or two to respond and they were always polite.
* How easy was it to pay? Easy. I used Paypal and they had a flexible layaway.
* How long did it take to ship? I ordered him Dec. 3rd, paid him off Jan. 23, he was shipped Feb. 16 and arrived to me Feb. 23.
* Was the quality appropriate for the price, in your opinion? Very good quality. He's stunning, the faceup is beautiful, his clothes are detailed,
and the wig is styled nicely.
* Did the item look like the sales pictures? Yes. His faceup eyeshadow is a little brighter than expected, but I like it.
* Were you satisfied with the product? Very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely.
* Would you buy this company's products second-hand? Yes, if the product was still in good condition and the seller had positive feedback.
* Any additional words/thoughts on this company?
Withdoll is off to an excellent start. Juwel was their very first doll and I am amazed at his quality for their first bjd. They have unique and beautiful dolls.
The staff is also nice and very helpful. I highly recommmend this company!

 

* What did you order? I ordered their LE Juwel in Tan, wig, eyes and armor.
* When did you order? November 4, 2010
* Did you order directly from the company, or through a distributor or
dealer? I ordered directly from the company and used their layaway plan.
* How was the communication? Communication was pretty good. They answered all of my questions in a timely manner and they kept me updated on the order as well as made sure all delays were addressed in a timely manner.
* How easy was it to pay? Very easy. I used paypal and their 90 day layaway plan.
* How long did it take to ship? I ordered him in November and had him paid off in December and he arrived in early February.
* Was the quality appropriate for the price, in your opinion? Very good quality. The detail on the MSD body is amazing and definitely worth the price.
* Did the item look like the sales pictures? The tan resin is even better looking in person. It is almost like the color of hot cocoa.
* Were you satisfied with the product? Very Satisfied. Plan to make more purchases from this company in the future.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes. I plan on ordering their Fenrir.
* Would you buy this company's products second-hand? Yes.
* Any additional words/thoughts on this company? For being a new company, Withdoll is doing great. They have wonderful customer service, at least from my experience with them, and they listen their customers. I can't wait to see what they come up with next and if they plan on releasing female dolls or SD size dolls in the future. Definitely a company worth watching. I have become a costumer for life.

 

* What did you order? A normal Skin Jewel, without any option parts besides the wig, no face-up.

* When did you order? In the beginning of December, around the 5th?

* Did you order directly from the company, or through a distributor or
dealer? Directly.

* How was the communication? They sent out all important details per mail and or had them listed on the order status page. Can't say anything about answering mails and such though since I did not need those services.

* How easy was it to pay? You can pay via PayPal, so quite easy.

* How long did it take to ship? About two monts and two weeks.

* Was the quality appropriate for the price, in your opinion? Definitly, especially for a companys first release. The resin color is even, he only has a few small seamlines, poses well and the mold is very well modeled. And for a bonus the price includes an extra head.

* Did the item look like the sales pictures? Personally I'd say it's much better, but yes they make trustable pictures.

* Were you satisfied with the product? Yes, more than that.

* If you weren't satisfied, how did the company solve your problem? not available

* Would you order from this company again? I already singned up to be part of a split and might even get a whole doll again sooner or later.

* Would you buy this company's products second-hand? If the item was in good condition definitly yes.

* Any additional words/thoughts on this company? I do like their style a lot. The clothing is detailed, the molds look more grown up than most other msd sized dolls, which is a plus for me, and you can actually decide for any of the parts to be ordered or not. Besides they offer grey skin for all of their dolls and the tan skin has a very nice natural color.
I really hope they keep their standarts and come up with more dolls like that!

 

* What did you order? Withdoll Gray Skin Fenrir (Blank, with wig and outfit only)
* When did you order? March 2011
* Did you order directly from the company, or through a distributor or
dealer? From the company website
* How was the communication? A little bit slow, but not too much- looks like they hit the Q&A board every other day.
* How easy was it to pay? Perfectly simple. Their setup is almost exactly like Luts.
* How long did it take to ship? An agonizing month and a half! XDD Not too bad at all.
* Was the quality appropriate for the price, in your opinion? Good lord, yes.
* Did the item look like the sales pictures? Exactly, down to the tiniest details. The outfit is even better in person.
* Were you satisfied with the product? Extremely.
* If you weren't satisfied, how did the company solve your problem? The only issue I had with Withdoll is that they don't seem to have their time-management quite down yet; they told me twice 'your doll will ship in such-and-such time' and it didn't happen. That doesn't make their wait time unreasonable, though, and they were pleasant in communicating.
* Would you order from this company again? Absolutely.
* Would you buy this company's products second-hand? Yes.
* Any additional words/thoughts on this company? I am shocked, SHOCKED, at the quality of this doll- in a good way. He was amazing when he came out of the box, well packaged, every piece is minutely sculpted and the quality of his outfit blows my mind. For a young company, Withdoll is not messing around- they're ready to play with the big companies and kick some serious butt.

 

* What did you order?
A Rosy Brown Dark Ranger Juwel
* When did you order?
24th April '11 on layaway
* Did you order directly from the company, or through a distributor or
dealer?
From the company
* How was the communication?
It's enough to be kept informed, but can seem slow at times. I didn't have any problems with communication and they absolutely fell over themselves to help!
* How easy was it to pay?
All the information is on the site (layaway has to be done manually to their paypal account) but as a first-time customer they answered all my queries before I made any payments.
* How long did it take to ship?
Once I'd finished paying it took about 10 days
* Was the quality appropriate for the price, in your opinion?
Yes! From what I've seen of other dolls I thought the design was wonderful and innovative (with hidden-string joints etc. and the clothes and armour parts are something else! I'm very impressed!
* Did the item look like the sales pictures?
Absolutely (although I got him blank to do my own faceups)
* Were you satisfied with the product?
Yes. Although they accidentally forgot the eyes and the horns had dropped off the helm.
* If you weren't satisfied, how did the company solve your problem?
I wrote to ask if it was safe for me to use superglue on the horns - and could I have some eyes please - and when they sent the package I had the eyes, a whole new helm and a little freebie! Above and beyond!
* Would you order from this company again?
Yes. I'm very impressed so far (and it seems they're working on lowering prices)
* Would you buy this company's products second-hand?
Probably.
* Any additional words/thoughts on this company?
I like them so much I dedicated half my user name to them :p

 

* What did you order?
NS Jude and a Juwel head.
* When did you order?
6/21/2011 on layway until 8/29/2011.
* Did you order directly from the company, or through a distributor or
dealer?
Directly from the company.
* How was the communication?
The communication was pretty good. They usually got back to me within a few days of my sending a message.
* How easy was it to pay?
Easy, paypal.
* How long did it take to ship?
It took nearly five weeks. They said they would only take two and when I asked them about it, they kept giving me different dates as to when they would ship.
I would, however, like to note that once it shipped it only took two days to reach me. I know this because the doll came with a little card in it that said the day it shipped, which was the same as the day they told me for the last time. That shipping was crazy fast.
* Was the quality appropriate for the price, in your opinion?
Yes, the doll is just lovely, the face-up beautiful. The spare head is adorable.
* Did the item look like the sales pictures?
Yes, better even.
* Were you satisfied with the product?
I was.
* If you weren't satisfied, how did the company solve your problem?
Well, the situation with pushing back dates was aggravating, but it did finally shipped. I just wished they had told me four weeks or so to begin with rather than have it take twice the time they said.
* Would you order from this company again?
I really do love their dolls so I would consider it.
* Would you buy this company's products second-hand?
Yes, if it was in good condition.

 

HORRIBLE experience, will not deal with again!

* What did you order? tan/brown male body
* When did you order? September 3, 2011, paid in full immediately
* Did you order directly from the company, or through a distributor or
dealer? directly
* How was the communication? absolutely terrible. I got an instant automated response when I paid, then nothing else. The page said the body's official shipping time is one month after payment recieved. I waited patiently until October 13, well over a month. I asked on their Q&A and got ignored for four days, though other people got answers. I finally got my answer, saying my doll would ship Oct 17-19. It didn't. I asked again on Oct 19 if it had been shipped and if not, why, and got no response. I have filed a dispute on PP, since I was nervous aout the lack of communication and my 45 day window was nearly up. It got completely ignored for a little over a week, then on Oct 23, they refunded me in full with a note of "sorry..." and nothing else. So responses, no explanation, no attempt to resolve or ship the doll. So now, I have no holiday gift on the way and may not be able to get something different here in time. I am HIGHLY disapointed!
* How easy was it to pay? easy
* How long did it take to ship? I waited almost twice the listed time and got refunded, never got my doll
* Was the quality appropriate for the price, in your opinion? idk, he never arrived
* Did the item look like the sales pictures? don't know
* Were you satisfied with the product? might have been, had it ever gotten here
* If you weren't satisfied, how did the company solve your problem? They didn't solve the issue, just refunded me. I never got the doll or an explanation.
* Would you order from this company again? NO WAY.
* Would you buy this company's products second-hand? NO. I own a head from them (that I was getting the body for) and after this, I'm selling the head, I don't want to keep any of their products, even though they are beautiful and this doll could have been perfect for my character. Too many negative feelings attached
* Any additional words/thoughts on this company? I really hope others have better communication and experience than I did. I have never been so disappointed. I wouldn't have minded a longer wait time, if it had been accurately listed or if they had kept me updated or at least replied to my questions and kept their promises. I can be patient, but I don't like when people give me their word, then don't follow through.

 

* What did you order? Priscilla (NS), armor, dress, wig on layaway
* When did you order? 2011-09-30
* Did you order directly from the company, or through a distributor or
dealer? directly
* How was the communication? Bad. They were slow to reply when I contacted them. They never told me she shipped.
* How easy was it to pay? It was easy to make the first payment, but that you had to manually send them layaway payments was a bit nerve wracking.
* How long did it take to ship? 4 weeks after I made the last payment
* Was the quality appropriate for the price, in your opinion? For the doll yes.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Possibly.
* Would you buy this company's products second-hand? Yes
* Any additional words/thoughts on this company? If it weren't for the poor communication I would have had no problems.

 

* What did you order? Withdoll Priscilla with armor
* When did you order? October 14th, 2011
* Did you order directly from the company, or through a distributor or
dealer? The company
* How was the communication? Slow. They always replied but it took awhile. They told me they would ship my doll multiple times and when they finally did post a tracking number it did not work until I asked why it was not. It turns out they had not even shipped it at that point, but they shipped it promptly afterwards and she arrived soon after.
* How easy was it to pay? Incredibly easy. I used Paypal.
* How long did it take to ship? A little over three months
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes she is gorgeous, totally worth it
* Were you satisfied with the product? Yes
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Of course
* Any additional words/thoughts on this company?

 

* What did you order?
Basic Edition Priscilla, normal skin, no faceup/clothing/wig/shoes

* When did you order?
March 14, 2012

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
Seemed to be fine, although I really had no questions to ask. Payment and shipping notices were prompt.

* How easy was it to pay?
CC by Paypal, totally easy

* How long did it take to ship?
Three weeks from ordering to being shipped, six days from being shipped to arriving here. I was prepared for a much longer wait based on their standard estimated production time, so I was ecstatic to receive her so quickly.

* Was the quality appropriate for the price, in your opinion?
I think the quality is a bargain for the price. She came with the sword hand and high-heeled feet (feet, not the stiletto shoes available for extra) included, seam lines are scarcely visible, and she's well strung to pose right out of the box. Joints and other mechanisms like eyewells and feet-hooks are all really exquisitely designed and finished. And not a mark or a chip or a flaw on her that I can see.

* Did the item look like the sales pictures?
The company seems to have redesigned her hands since the promo shots were taken. It was a really nice surprise for me, as I found the old hands (the same ones from the Dark Knight release, I think) a little large and square-looking. The new ones are really dainty and tapered and ladylike. Otherwise she is as pictured.

* Were you satisfied with the product?
Completely

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
If they put out another sculpt I want in my collection, I certainly would.

* Would you buy this company's products second-hand?
Depending on the seller, a provisional yes.

* Any additional words/thoughts on this company?
Looking forward to seeing the redesigned 45cm boy body!

 

* What did you order? Rachel Vampire (LE) in rosy brown.
* When did you order? 6-5-12
* Did you order directly from the company, or through a distributor or
dealer? Directly from the company.
* How was the communication? Good.
* How easy was it to pay? Very easy.
* How long did it take to ship? About a month.
* Was the quality appropriate for the price, in your opinion? More so.
* Did the item look like the sales pictures? Yes it did.
* Were you satisfied with the product? Yes I was, she's very lovely.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, I plan to. X3
* Would you buy this company's products second-hand? If was in good condition, yes.
* Any additional words/thoughts on this company? This was an overall good experience.

 

I should finally add feedback for my last order ^^°

* What did you order? A normal Skin Fenris, without all option parts, no face-up.

* When did you order? About a year ago? I can't remember, sorry.

* Did you order directly from the company, or through a distributor or
dealer? Directly.

* How was the communication? Last time I asked something in their Q&A Board they were fast and very friendly, so I'm happy with their communication.

* How easy was it to pay? PayPal is possible, so really easay.

* How long did it take to ship? A bit over two months I believe, but it's been too long since then, so I don't remember.

* Was the quality appropriate for the price, in your opinion? Yes, definitly!

* Did the item look like the sales pictures? Personally I'd say it's much better, but yes they make trustable pictures.

* Were you satisfied with the product? The resin-color is even and exactly the same as my other WD normal skin boy! There were a few very decent seamlines and he was strung well. When I checked the optional feet aka. resin shoes I thought the little blades were broken, but I realized they are not supposed to actually stay in place but are secured with magnets. Not the best solution in my opinion but it works. The fur wig is a disaster though. It rather resembles a drowned mouse than a hairstyle and definitly was not worth 10$.
All in all I'm very happy with the quality!

* If you weren't satisfied, how did the company solve your problem? not available

* Would you order from this company again? As I only kept the head of this order: yes, I need a body for my dolly! And if I happen to fall in love with another of their Molds: again yes!

* Would you buy this company's products second-hand? If the item was in good condition definitly yes.

* Any additional words/thoughts on this company? I do like their style a lot. The clothing is detailed, the molds look more grown up than most other msd sized dolls, which is a plus for me, and you can actually decide for any of the parts to be ordered or not. Besides they offer grey skin for all of their dolls and the tan skin has a very nice natural color.

 

* What did you order?
Cynthia Blademaster with option parts and wig

* When did you order?
September 9th, 2012

* Did you order directly from the company, or through a distributor or
dealer?
This is the first time I've ordered directly from a company.

* How was the communication?
Great! I posted several questions and payment updates on the Q&A and was responded to quickly. A few things took a few days but I always got my response.

* How easy was it to pay?
Very easy through PayPal, but you need to manually send them the payment for layaway, which I opted for.

* How long did it take to ship?
I finished off my layaway on 10/12, and immediately made a request for the smaller chest option which wasn't available when I ordered her (and isn't even an option on her page). This may have extended my wait. She shipped 10/31, and arrived 11/5.

* Was the quality appropriate for the price, in your opinion?
Absolutely! The doll is beautifully made with the smoothest, silkiest resin (I got the UV axon resin). Her face up is beautifully done and the option parts are awesome.

* Did the item look like the sales pictures?
Yes, though her face up is a little more natural which I like. The brown tan is even more beautiful in person.

* Were you satisfied with the product?
Absolutely!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Without a doubt! See what I did there?

* Would you buy this company's products second-hand?
Sure, they have a lot of limited editions that aren't being made anymore.

* Any additional words/thoughts on this company?
Yes. Their customer service is really good, something they should definitely get credit for.

 

* What did you order?
Normal Gray Skin Fenrir with Face up

* When did you order?
30th December 2012

* Did you order directly from the company, or through a distributor or
dealer?
Direct from the company.

* How was the communication?
Fine. They take a few days to answer any queries I had but they did answer.

* How easy was it to pay?
Easy with paypal.

* How long did it take to ship?
Roughly 3 months. They shipped 2nd April 2013.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
For the most part.

* If you weren't satisfied, how did the company solve your problem?
N/A.

* Would you order from this company again?
Most likely not.

* Would you buy this company's products second-hand?
No.

* Any additional words/thoughts on this company?
The company gave me two shipping dates, both of which were not met. The third shipping date they did meet however. The company also underestimates their production time. Particularly for 'special' skin tones. It would have been better had the company just said the doll would be delayed by a month or two rather than give out a shipping date and not meet it. This was my first time ordering from Withdoll and it's a shame it wasn't a pleasant experience for me as they have some lovely dolls.
​

 

* What did you order?Withdoll Basic Rachel, in normal skin, with faceup (I asked for more brown eyebrows).No wig, no clothes, no bootie parts.

* When did you order?February 24th, of 2013.
* Did you order directly from the company, or through a distributor or dealer?I ordered directly from the company. Here: http://www.withdoll.com/index.php.As far as I know, they don't have dealers.

* How was the communication?Swift. They don't answer everyday the Q/A, but two or three days in the week... since those 'answering days' are always the same, once you get used too, it is fine. They are not a big company, so probably don't have a dedicated Q/A person. I got a shipping invoice directly to the mail, with the tracking number, and it worked instantly.

* How easy was it to pay?
Considering it was my first time using Paypal, it was easy.

* How long did it take to ship?It took two month from the day I ordered (shipped on April 25th).

* Was the quality appropriate for the price, in your opinion?Of course! The doll is gorgeous, the resin is thick, and the faceup amazing.The only thing I did not like is that even if I ordered with a faceup, she did not came with faceup protector, and one of her lashes unglued. I messaged WD about this.

* Did the item look like the sales pictures?She is even more beautifull IRL than in the pics!
* Were you satisfied with the product?Oh god, yes!!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again?Of course! They are really good, and have decent prices!
* Would you buy this company's products second-hand?This is a tricky question. It depends on the item, the state of the same, and if it is limited or not.
* Any additional words/thoughts on this company?I love the mature style they dolls have, and they are natural posers!

 

* What did you order?
I placed 2 orders - 1 for a Rosy Brown Limited Angela with face-up and wig and 1 for a Gray Basic Priscilla.

* When did you order?
Orders were placed within 6 days of each other in the last week of April, I paid both off on May 1st.

* Did you order directly from the company, or through a distributor or dealer?
Direct from the company.

* How was the communication?
Average. I started a short layaway for one of my orders, and it took them 4 days to confirm that they had received payment. I also contacted them several times about my order and their other products, the reply time was always between 4-8 days. It is worth noting that they always replied and were very friendly and co-operative. However, I did ask them before I placed my first order if they would be hosting a special skin event (I would have ordered both dolls together, had they said yes) and was told no. I went ahead and ordered my limited Angela - who was always available in the special colours. Less than a week later, they host a special skin event. Wasn't impressed with being outright lied to.

* How easy was it to pay?
Very easy. You just send them the money via Paypal. I would have preferred that they send an invoice, but manual payment worked fine.

* How long did it take to ship?
Over 3 months. 99 days to be exact. WELL over the stated shipping time of 8 weeks. They did agree to ship both my orders together to save on my shipping cost though.

* Was the quality appropriate for the price, in your opinion?
The price was very reasonable, and the quality of my dolls is excellent I also ordered during a sale period so that brought the price down a bit too. Withdoll were also kind enough to include a free pair of booties as a prize from their twitter event, which I love!

* Did the item look like the sales pictures?
Yes, very much! The face-up I ordered is beautiful, the sculpting of the bodies is stunning and the resin colours are even more lovely in person!

* Were you satisfied with the product?
I was very satisfied with everything except the wig I ordered. It doesn't fit the doll it came with properly. It's slightly too wide and far too deep. I can however use for other dolls, so I'm not too annoyed. The only other thing I was disappointed with was that one of my dolls came covered in resin dust. Being an experienced doll owner, I knew to give her a quick bath with a damp magic eraser to clean it off - but resin dust is toxic and a less experienced owner may not have known this and wondered what the white spots all over their doll and filling its joints was!

* If you weren't satisfied, how did the company solve your problem?
I haven't contacted Withdoll over these issues. I don't see the point as there is very little they can do.

* Would you order from this company again?
Perhaps. The long wait time was off putting purely because they didn't tell me about it. Had I known it would take over 3 and half months, I might have been less worried. The resin dust issue is more worrying, but I feel my doll was only sent like that because they were in a rush to get my order shipped. My other doll arrived perfectly clean. The quality was definitely worth the long wait and I'm very pleased with my new additions!

* Would you buy this company's products second-hand?
Depends on the condition, but probably, yes!

* Any additional words/thoughts on this company?
You can really tell Withdoll is an emerging company. Long wait times and communication that isn't 100% proves this. But the quality of their products is amazing! If you don't mind a long wait time and are happy to sit quietly and wait for your doll, you'll never be disappointed!

 

* What did you order?
Rosy Brown Juwel with NS event head

* When did you order?
Spring of 2011

* Did you order directly from the company, or through a distributor or
dealer?
Directly form the company

* How was the communication?
Quite good, they always responded and were helpful. I first contacted them to ask about getting the event head in a different skin tone and they were happy to do that for me.

* How easy was it to pay?
Super easy, I used Paypal

* How long did it take to ship?
I was traveling at the time so I really don't remember . . . a family member kept the package for me until I got home

* Was the quality appropriate for the price, in your opinion?
Yes, I think so. He's my least expensive MSD but the resin quality is nice and the only discoloration from the skin tone is on his hips where it's only noticeable when he's naked

* Did the item look like the sales pictures?
Yes, he did, though I got just the blank doll without the limited accessories or face-up.

* Were you satisfied with the product?
The wig wasn't great quality, and he was strung much too tight when he arrived — so tight, in fact, that one of his knees was broken. I ended up restringing him with string from a different company. I love the resin color though.

* If you weren't satisfied, how did the company solve your problem?
I contacted them about the problem right away and they sent me a pair of legs within a week, so no complaints there — on top of fixing the problem, I have a spare leg in case anything ever happens to the other one (though I've not had any problems since)

* Would you order from this company again?
I do like my Juwel a lot but unless they had another interesting skin color, probably not. The body is very study but not the most poseable and Juwel has been my favorite of their molds so far.

* Would you buy this company's products second-hand?
With the same reasoning above, but if there was one I liked that I had missed the ordering period for or something.

* Any additional words/thoughts on this company?
I ordered right when they were starting out, so this is a first impression of them as a new company; I just wanted to review because this is the only time I ever received a broken doll in the mail, and I was impressed with how quickly they shipped me the new parts. Overall, if you like their dolls, I see no problem ordering directly from the company.

 

* What did you order?
Realskin Taren with face-up and wig

* When did you order?
August 18th 2013

* Did you order directly from the company, or through a distributor or
dealer?
Direct from the company

* How was the communication?
A little slow, but good overall.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
A little over 3 months.

* Was the quality appropriate for the price, in your opinion?
Yes, very. The doll poses excellently straight out of the box and the resin quality is very good. Seam lines are minimal and the face-up is professional.

* Did the item look like the sales pictures?
Yes, excepting any subtle changes in face-up since those are hand done and thus will be a little different each time. If anything I like the face-up better than I liked it on the promo photos.

* Were you satisfied with the product?
Yes, very, excellent quality all around and the joints are very well engineered.

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Yes, if they had another sculpt I couldn't live without.

* Would you buy this company's products second-hand?
Yes.

* Any additional words/thoughts on this company?
Contrary to what's on their website your wait for a doll will be closer to 3-4 months. So just be prepared for that, but know that when it does arrive, it will be very good quality.

 

* What did you order? Grey skin msd Ruby, no face up, small bust
* When did you order? 12-07-13
* Did you order directly from the company, or through a distributor or
dealer? from the company
* How was the communication? They were quick to keep the updated status well on the site and sent me a shipping order. No probs
* How easy was it to pay? If I remember it was through the website.
* How long did it take to ship? It shipped on 2/2/14 -- it was a little under 2 mths
* Was the quality appropriate for the price, in your opinion? yes very much. I love the doll. She's gorgeous.
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? Yes very much.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? I would
* Would you buy this company's products second-hand? Yes I would
* Any additional words/thoughts on this company?

 

* What did you order?
Kyle in RealUV via Layaway

* When did you order?
July 2013

* Did you order directly from the company, or through a distributor or dealer?
Ordered directly from the company

* How was the communication?
I didn't need much until the end of the layaway, but at the time I did need it, communication was good and didn't take long to receive answers.

* How easy was it to pay?
Very easy to pay in installments via Paypal.

* How long did it take to ship?
I took a longer layaway, so I didn't receive the doll until after I'd finished paying; he arrived mid-October.

* Was the quality appropriate for the price, in your opinion?
Yes, I feel like the price I paid was very appropriate.

* Did the item look like the sales pictures?
Yes, he looked the way I expected him to.

* Were you satisfied with the product?
Yes, I am happy with him. He's a solidly constructed doll, and fairly easy to work with overall.

* Would you order from this company again?
Yes, if another doll of theirs fit one of my character concepts.

* Would you buy this company's products second-hand?
See above.

* Any additional words/thoughts on this company?
The heads and eyes are pretty tiny on some of their sculpts, so definitely check with other owners on sizing before ordering any accessories for one!

 

* What did you order?
Aiden in dark brown UV with the fallen angel faceup

* When did you order?
24 February 2014

* How was the communication?
Received order confirmation and shipping notice promptly.

* How easy was it to pay?
Very easy (paypal).

* How long did it take to ship?
Just under two months (shipped 12 April)

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Potentially.

* Any additional words/thoughts on this company?
Well made doll with interesting body engineering. Good turnaround time for production and well-priced.

 

What did you order?
Werewolf Baby Coco (Male), Brown Tan (UV); Face up; Clothing (Rosy Brown); Animal parts (Painting)

When did you order?
25.Oktober 2014

How was the communication?
Very nice.

How easy was it to pay?
easy with paypal

How long did it take to ship?
14-15 weeks.

Was the quality appropriate for the price, in your opinion?
Even more. I love this little cutie he was worth the wait.

Did the item look like the sales pictures?
Yes in any case.

Were you satisfied with the product?
I am more than satisfied.

If you weren't satisfied, how did the company solve your problem?
The waiting time was a bit too long so I asked them via Q&A, the answer came on the second day and their immediately shipped him out.

Would you order from this company again?
Yes.

Would you buy this company's products second-hand?
if I can't buy the product directly from the company then yes.

 

* What did you order? Elf Egon in Rosybrown UV resin with armor option parts.
* When did you order? May 18th, 2016
* Did you order directly from the company, or through a distributor or
dealer? Directly from the company.
* How was the communication? Not terrible, but not great either. It took me over a week to get a response. In fairness, the first half of the week was due to a holiday. Not sure what happened for the second half.
* How easy was it to pay? Fairly easy. I had to do a layaway, which meant I had to keep an eye on everything myself.
* How long did it take to ship? Not including the first month of layaway, 14 weeks.
* Was the quality appropriate for the price, in your opinion? Yes, actually.
* Did the item look like the sales pictures? Yes and no. Yes, because his face is gorgeous, no, because I got a different resin. The store photos of the resin don't do it justice.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? They took a while to respond, but when they did, they responded saying my order had shipped and gave me a tracking number.
* Would you order from this company again? I would hesitate before doing so, but I would consider it.
* Would you buy this company's products second-hand? Heck yeah.
* Any additional words/thoughts on this company? Withdoll seems to be a very small company that gets more orders than it can always handle, due to how often they release limiteds.

 

A bit after the fact, seeing as I got my girl at the end of October buuuut ...


* What did you order?
Witch Emma + Pumpkin Head

* When did you order?
8/29/16

* Did you order directly from the company, or through a distributor or
dealer?
Direct

* How was the communication?
Good, got responses to layaway questions quickly.

* How easy was it to pay?
Easy enough, once I figured out how layaway worked.

* How long did it take to ship?
8 weeks

* Was the quality appropriate for the price, in your opinion?
I have minimal experince with bjds (this was my first) so I have nothing else to base my opinion on, but I certainly like her.

* Did the item look like the sales pictures?
I got my Emma in a different skintone & without a faceup, so she looked nothing like the Witch Emma promo, but she looks an awfully like the regular Emma :P

* Were you satisfied with the product?
Extremely

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Possibly! If they release the elves again I'd sure be tempted. :3c

* Would you buy this company's products second?
Again, possibly.

* Any additional words/thoughts on this company?
I really like the art on the box, doesn;t affect the doll at all but it sure is pretty!

 

* What did you order?

Elf Knight Egon, nude doll with faceup.

* When did you order?

October 14th, received two months later.

* Did you order directly from the company, or through a distributor or
dealer?

Directly from the company.

* How was the communication?

I had no questions or issues so I didn't have any direct contact; they don't send confirmation emails or shipping notices that I received but the order information on the website was updated so it wasn't really an issue to check on it myself.

* How easy was it to pay?

Very; the site directed me to PayPal and back. No issues.

* How long did it take to ship?

About two months, which is perfectly in line with what I expect to wait for when I order a BJD from a company. For comparison, it took about the same amount of time as my Volks online FCS I ordered around the same time to arrive.

* Was the quality appropriate for the price, in your opinion?

Yes. He's a lovely doll, the resin feels and looks very nice, and the colour is lovely.

* Did the item look like the sales pictures?

Other than the fact that I ordered a different resin colour than the sales pictures used, yep, looked exactly like I expected with exactly the faceup I expected.

* Were you satisfied with the product?

Yep.

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

If they put out another doll I need in my collection, absolutely.

* Would you buy this company's products second-hand?

Sure, assuming good price/condition.

* Any additional words/thoughts on this company?

I love the variety of resin colors offered.

 

* What did you order?
Withdoll Cecily (White, faceup, wig, eyes, clear hands and feets)

* When did you order?
2015-06-02

* Did you order directly from the company, or through a distributor or
dealer?
Directly from Withdoll.

* How was the communication?
Pretty nice, but sometimes have issues with english. I guess it's because english not native not for me nor for Withdoll workers ^_^'

* How easy was it to pay?
Just usual PayPal payment. I make order with Layaway and sent money every time i have it, in different amounts and Withdoll was ok with it) I just wrote in their Q&A section how much i payed and how many left to pay.

* How long did it take to ship?
Just three month before shipping (09/22/2015), i think it's pretty fast, especially because i order Cecily with faceup and clear parts.

* Was the quality appropriate for the price, in your opinion?
I think it is.

* Did the item look like the sales pictures?
Cecily was even better in real life xD

* Were you satisfied with the product?
Absolutely!

* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
I already did))

* Would you buy this company's products second-hand?
Sure.

* Any additional words/thoughts on this company?

 

* What did you order?
WithDoll Aiden in real UV, without face up.
* When did you order?
2017-10-2
* Did you order directly from the company, or through a distributor or
dealer?
Through DolkUS
* How was the communication?

* How easy was it to pay?
Yes, I payed with PayPal
* How long did it take to ship?
I got my doll the 2018-1-2. It was a bit of a surprise since I hadn't gotten a notice that he had shipped.
* Was the quality appropriate for the price, in your opinion?
He is nice quality and an okay poser, but his wrist joint did break after less that 1 month.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
In some degree. His wrist joint broke after less than 1 month after I got him.
* If you weren't satisfied, how did the company solve your problem?
I contacted Dolk Station and they promised to contact WithDoll so I could get a replacement. It has now been 3 months and nothing. I don't know if it is Dolk Station or WithDoll that have poor customer service. (Update: After around 4 months I got replacements for the wrist joint)
* Would you order from this company again?
Yes, but next time directly from the company
* Would you buy this company's products second-hand?
Yes
* Any additional words/thoughts on this company?

 

* What did you order? Adriana RW blank.
* When did you order? April 23, 2016
* Did you order directly from the company, or through a distributor or
dealer? Directly.
* How was the communication? They responded fairly promptly when I asked about how much longer it would take once it was at the quoted time.
* How easy was it to pay? Easy-peasy.
* How long did it take to ship? In total it took about 3 months but their stated time was 2.
* Was the quality appropriate for the price, in your opinion? About average with other companies.
* Did the item look like the sales pictures? The sculpt did but I didn't order in the promo resin color (grey)
* Were you satisfied with the product? Very much so. From the feel of the resin, to the color stability, to the posing, to the sculpting overall.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? If I ever need another 60cm girl, yes, but not likely.
* Would you buy this company's products second-hand? I would consider it.
* Any additional words/thoughts on this company? n/a

 

* What did you order?
Special re-release BWD Astronaut Ace

* When did you order?
Last couple days of March, 2020

* Did you order directly from the company, or through a distributor or dealer?
Direct

* How was the communication?
Great - I got an automated Paypal receipt email, but nothing from Withdoll. So I wrote on their Q&A board to ask that my order was confirmed OK, and they replied within a day or two.

* How easy was it to pay?
Automatic PP checkout

* How long did it take to ship? I
It wasn't as long as I thought it would be - the product page said 10 weeks, plus 2 more weeks if options were added; but I got it today, June 9, so it was barely a full 2 months.

* Was the quality appropriate for the price, in your opinion?
Yup! Better than expected, given that it was a sale price.

* Did the item look like the sales pictures?
Yes - the outfit was perfect~

* Were you satisfied with the product?
So, so much!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, I am already planning to keep a close eye on their releases for more astronauts!

* Would you buy this company's products second-hand?
If it was in good shape, and an item I wanted, yes!

* Any additional words/thoughts on this company?
Super happy with my order, and turnaround time! I didn't actually get any direct emails from Withdoll, for order confirmation or shipping notice, but the quality is top notch, and the price was great!

 

* What did you order? Rocket 1/8th doll
* When did you order? November 3, 2021
* Did you order directly from the company, or through a distributor or
dealer? Direct from the company
* How was the communication? Non existent
* How easy was it to pay? Very easy
* How long did it take to ship? I have no idea when the doll shipped, it just showed up a little under 2 months after I ordered.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? It looked exactly like the photos
* Were you satisfied with the product? Yes
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes
* Any additional words/thoughts on this company? After I placed the order it said I would get a confirmation email, I never got that email. I never got ANY email or communication from them at all. Also the COA does not have the proper name on it, they wrote "Rocker" instead of Rocket. Overall though, this was one of the shortest wait times for a resin doll, the quality seems nice, the posablity on such a small doll is reallllllly good and the doll is stinking adorable! I would definitely buy another doll in this size from them!

 

* What did you order?
A 1/4 size boy doll body in the resin color Real.
* When did you order?
May 2025
* Did you order directly from the company, or through a distributor or
dealer?
Direct from company.
* How was the communication?
Very good. I used the website's own communication portal and they got back to me within a day.
* How easy was it to pay?
Very easy. They take Paypal.
* How long did it take to ship?
The order was made mid-May and shipped out mid to late July.
* Was the quality appropriate for the price, in your opinion?
Yes, The the doll body has a good range of motion in its joints. The resin has a nice slightly "toothy" texture similar to a good quality paper, and the resin color is evenly distributed through out.
* Did the item look like the sales pictures?
Yes, the body looks very much like the website photos just in a different color.
* Were you satisfied with the product?
Yes, even with a part broken in transit.
* If you weren't satisfied, how did the company solve your problem?
They company got back to me after reading my email and viewing the linked photo of the damage quickly and sent a professionally worded email and photo of the shipping box the replacement part was sent out in.
* Would you order from this company again?
Yes. I would happily do business with this company again at some point.
* Would you buy this company's products second-hand?
Yes.
* Any additional words/thoughts on this company?
The doll body had a wrist part that had broken in transit and they shipped out not just a single matching replacement part, but two perfectly matched and fitting magnetic replacement wrist pieces.