Ringdoll Company Feedback (ALL)

What did you order? Ringkid Dylan
* When did you order? 08/31/09
* Did you order directly from the company, or through a distributor or dealer? Denverdoll
* How was the communication? Great, both from Denverdoll and Ringdoll
* How easy was it to pay? Very easy, paid through paypal
* How long did it take to ship? 30 days exactly
* Was the quality appropriate for the price, in your opinion? the quality is great, especially for the price
* Did the item look like the sales pictures? very much so, but cuter
* Were you satisfied with the product? very satisfied
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? definately, may eventually buy a body to go with my free promotional head

 

* What did you order? Ring Teenager Ran
* When did you order? 03.08.09
* Did you order directly from the company, or through a distributor or dealer? dealer in e-bay
* How was the communication? Very nice
* How easy was it to pay? easy with paypal (and it was a layaway)
* How long did it take to ship? a week after I paid everything
* Was the quality appropriate for the price, in your opinion? More then that
* Did the item look like the sales pictures? Better
* Were you satisfied with the product? Absolutely
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? would be very interested in 70cm boys

 

* What did you order? Ringdoll Shao
* When did you order? About August 2009
* Did you order directly from the company, or through a distributor or dealer?
Via Denver Doll Emporium
* How was the communication?
I didn't deal with them, only DDE
* How easy was it to pay?
again this was via DDE and it was good
* How long did it take to ship?
It took over a month, but it was through a vendor, which takes longer, but saves on shipping
* Was the quality appropriate for the price, in your opinion?
The posing was *great* (right up there with the best other boy doll posing I've encountered so far), the resin was very nice quality for the price (heavy, solid and toothy plus nicely cast), and the head sculpt was very pretty. However, the color was horrible and very different from the pictures -- it didn't match what it looked like it would *at all* and was super yellow (yellower than yellowed dolls). I expect a Y-normal to on the yellower end of the spectrum rather than the pinker one, of course, but this was something else again. I blushed it a lot in cooling tones and with an airbrush it probably could have been turned into a paler color, but that's not really the point. I ended up selling/trading the parts with full disclosure of its yellowness, but nonetheless the color and the misrepresentation were absolutely unacceptable. Perhaps they had all those special offers at that time to unload it. It really is a shame because as I said the posing was great.
* Did the item look like the sales pictures?
No!!! See comment above
* Were you satisfied with the product?
No! See above. Even though they have changed the resin color, I wouldn't trust the photos to represent the doll anymore.

* If you weren't satisfied, how did the company solve your problem?
It didn't actually occur to me to complain, oddly. I guess I just have such low standards for bjd companies (even though there are some that are fantastic of course) that I didn't think there was any point. Also, it was such a blatant problem that I don't think you could sent it out accidentally with a batch of otherwise perfectly reasonable dolls.

* Would you order from this company again?
No. Even though they have apparently a new Y-normal, I just wouldn't trust the photos to represent the doll.

 

RINGDOLL
* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

 

* What did you order?
Ringdoll Teen type 1 body (pink skin) which came with a head of my choice as part of the promotion. I chose Pan in white skin. I also ordered a wine red wig.

* When did you order?
I placed my order Feb. 1st, however, it was with the understanding that the order would not be shipped until March 11th.

* How was the communication?
Wonderful! They got back to me quickly and were extremely friendly and tried to be helpful. Mistakes were on my end, as I misunderstood the wording of their promotion order.

* How easy was it to pay?
Easy enough. I sent the first payment directly to their Paypal account; they sent me an invoice within a few hours with the details of my order and how much more I had to pay for shipping and handling. I sent a second payment a few days later when I could add a wig to my order. They sent me a new invoice which included mention of the wig.

* How long did it take to ship?
t arrived on March 15th, so if they shipped on March 11th as they indicated they would, it only took four days (one of them Sunday). But they may have shipped as early as March 5th as that was the day I got a request for my phone number, which I'd forgotten to include with my shipping information.

* Was the quality appropriate for the price, in your opinion?
Yes. Perhaps better than?

* Did the item look like the sales pictures?
Yes.
The wig actually looked a little shorter than it actually was, but it can always be cut if I decide it's too long for the character.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
I don't really have any interest in ordering second-hand myself, but I see no reason why one shouldn't order second-hand.

 

* What did you order? Ring Teen PanStyle-B Full Set

* When did you order? March 2nd 2010

* How was the communication? Great. Emily was very helpful!

* How easy was it to pay? Incredibly! She gave me an invoice and I sent it to be ordered.

* How long did it take to ship? Less than a month. 25 days to be exact.

* Was the quality appropriate for the price, in your opinion? Incredibly. My boy is perfect! His wig is cute too.

* Did the item look like the sales pictures? Exactly! Heck, even better! It's creepy.lol

* Were you satisfied with the product? Very very much. He's so smooth and he smells nice.<===Weird.
He's very easy to pose. He also stands and sits well.

* If you weren't satisfied, how did the company solve your problem? Well they DID forget his Face-up, and I
contacted them and I'm waiting for a reply. Though luckily I wasn't going to order it at first since I was sending it to
to a custom face-up artist.@.@

* Would you order from this company again? If they had more Pans! lol. Yes, If I saw something of interest.

* Would you buy this company's products second-hand? I don't shop second hand normally, but if I really wanted yes.

 

*What did you order?
Mechanical arm for 1/3 doll
*When did you order?
March 30, 2010
*How was the communication
Ok. I emailed my request, recieved a paypal invoice then paid. I didn't recieve a confirmation of payment or notice that the arm had been sent.
*How easy was it to pay?
Smooth. I requested paypal and was sent and invoice!
*How long did it take to ship?
Received the arm on the 12th March, so less than two weeks to Oz.
*Was the quality appropriate for the price, in your opinion?
For me, yes. I bought my mecha arm on special. Seeing it in person I'm glad I didn't pay the higher price.
*Did the item look like the sales picture?
Yes it does!
*Were you satisfied with the product?
Yes
*Would you order from this company again?
Yes I would.
*Would you buy this companies products second hand?
Yes

General: The arm has good a good mecha look to it with plenty of detail. The hand is quite big and would suit a boy better (mine's destined for a girl). The fingers are hinged rather than jointed which, IMO limits the mobility of the hand. It arrived in two parts, unstrung but with an 'S' hook on the hand part. The silver paintwork is good, the elbow and wrist joints have been sprayed inside so there is no 'peek-a-boo' of plain resin when attatched.

Postage is the only thing that I thought was bad. The arm was badly wrapped in dirty bubble wrap and then put inside a small cardbord box which was taped shut. This box was put inside a larger postal box with no additional padding, not even newspaper. The outer box was securely taped closed. I guess you could say I'm just being picky but I know how rough the local mail contractors can be.

 

[* What did you order?
RingKid Kyo NS (nude doll)
* When did you order?
19March 2010
* How was the communication?
Ok. Emily kindly replied my questions
* How easy was it to pay?
quick & easy via invoice
* How long did it take to ship?
About 10 days
* Was the quality appropriate for the price, in your opinion?
Yup!
* Did the item look like the sales pictures?
Well, as I ordered nude.. Looked just the same X)
The skin color on promo shots looks more pink, a bit more yellowish in reality,but it's light, creamy and great ^^
* Were you satisfied with the product?
Yeaah! My first BJD ever - and I'm totally in love with him!
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
If they'll release more lovely dollies I'll fall in love with - why not to buy my a bro/a sis for my babe,)
* Would you buy this company's products second-hand?
Dunno. Haven't seen anyone selling second-hand RD yet.

 

Well, this is finally resolved, but I'm sad to say I had a very uncomfortable time with them...

* What did you order? Three outfits, a wig and two pairs of boots
* When did you order? August 13
* How was the communication? Fairly regular
* How easy was it to pay? A nightmare. I originally tried to pay via PayPal, only to be notified that Ringdoll could not accept such a large amount thru PP--it came to about $360--because of the high fee they would deduct. I asked what other forms of payment they could accept, and Western Union or bank transfer (neither of which I had ever used) were suggested. In the end I used Western Union and was charged approximately $40 plus $2 for attaching a message, bringing my $360 transaction over $400. Emily, the RD rep--who has been very nice throughout all this--expressed surprise at the size of the Western Union fee; I told her that having never used WU before I had not known what to expect, but that, since it had been about two weeks since I'd first tried to send the order, I had no issue with the fee if my order could just be processed. ===(I DO NOT BLAME Ringdoll for this fee, honest! I just wish I had known they had an upper $ limit for PayPal use, so I could have tried to work around it.)
* How long did it take to ship? Box arrived yesterday, September 13th.
* Was the quality appropriate for the price, in your opinion? Yes, definitely! The outfits are gorgeous, fit like a dream (even on a Delf boy!) and seem well-made.
* Did the item/s look like the sales pictures? Very much so. The wig is even prettier than it looked. =)
* Were you satisfied with the product/s? 99.5%--a sash and headband are missing from one outfit. Have emailed Emily to see if I can get them.
* If you weren't satisfied, how did the company solve your problem? I guess we'll see.
* Would you order from this company again? Not directly from Ringdoll if I can help it. I was intending to order a Rebecca fullset from RD next, but I'll be getting her from Mint on Card instead.
* Would you buy this company's products second-hand? That looks like the best bet.

I can't help but wonder if I just did something wrong, since no one else seems to have run into this issue... =(

 

RINGDOLL
* What did you order? White skinned RD Kid Dylan w/Female body
* When did you order? 5/29/2010
* How was the communication? Great! They got back to me quickly and efficiently anytime I had a question. Emily was a great help
* How easy was it to pay? Quick and painless. I started up a layaway plan, paying $50 bi-weekly until it was paid off.
* How long did it take to ship? About two months! It got here before I was finished paying!
* Was the quality appropriate for the price, in your opinion? The quality is better than any of the dolls I had owned previously, and certainly surpassed my expectations.
* Did the item look like the sales pictures? The faceup that I had asked for looked nothing like the sales pictures... it was far too red for her white skin! This was the only problem I had with an otherwise perfect doll!
* Were you satisfied with the product? Absolutely!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, I fully intend to purchase one of their 70 cm dolls when they are released
* Would you buy this company's products second-hand? Maybe, depending on the conditon of the doll. I've never bought second-hand before.
​

 

RINGDOLL
* What did you order?
Ringdoll Teen Shao- Chinese Assassin set
* When did you order?
27 July 2010
* How was the communication?
Excellent, Emily was with me every step of the way.
* How easy was it to pay?
Very easy... Paypal FTW
* How long did it take to ship?
I didn't get a shipping notice, but the shipping tag said that it shipped 18 Sept. 2010 and he arrive 23 Sept. 2010, so pretty quick.
* Was the quality appropriate for the price, in your opinion?
Beyond what I could imagine.
* Did the item look like the sales pictures?
Better, though I need to tame his wig.
* Were you satisfied with the product?
Oh yes, most definitely.
* If you weren't satisfied, how did the company solve your problem?
There weren't any problems.
* Would you order from this company again?
Oh yes, I have a few more of their sculpts on my wishlist, as well as some clothes and I want the 70cm boy...
* Would you buy this company's products second-hand?
If it was taken well care of, yes.

 

Overall I am dissapointed with the results I got from this company :/ I like my doll, but...

* What did you order? A WS Shao.
* When did you order? June 30th, through Sakura Den
* How was the communication? My communication with Sakura was fine, but from her to Ringdoll, it was not. He was shipped out, and sent back to Ringdoll twice, once because of Chinese customs, and the second time because of Canadian customs, which was very unpleasant. He should have been shipped out on a much earlier date, but I was told that Ringdoll was too busy with conventions (Multiple times; this did not happen just once) to send out orders, which I find is unnacceptable.
* How easy was it to pay? Easy enough, through paypal.
* How long did it take to ship? I did not recieve my order until October 25th.
* Was the quality appropriate for the price, in your opinion? Potentially, but the head they sent me does not match the body, and his joints are full of residue from casting, which makes him very difficult to pose.
* Did the item look like the sales pictures? For the most part; I got him blank, and naked.
* Were you satisfied with the product? I am upset that my head is different, but to be honest, I don't care enough to deal more with this company.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Never.
* Would you buy this company's products second-hand? Possibly.

 

RINGDOLL

* What did you order?
A carrot wig, a pistol, an outfit and a necklace

* When did you order?
By the end of May

* How was the communication?
Communication was fine at first. I don't know if I should blame the lack of a shopping cart system or Emily. She was always kind and polite, but...
I had asked about a pair of shoes, but they were not SD so I wasn't taking them.
It was included on the order nevertheless.

* How easy was it to pay?
Paypal. No mystery.

* How long did it take to ship?
Not much,less than a week

* Was the quality appropriate for the price, in your opinion?
The uniform was great. A bit slim but fits my SD fine. The necklace's stone broke free and I had to glue it again on its place.
I got a different wig. It was white and I'm still unsure if it was made for SD ou MSD. Horrible fiber. And also, I didn't receive my pistol.

* Did the item look like the sales pictures?
Yeah, except for the white wig.

* Were you satisfied with the product?
Yes, I like the products very much.

* If you weren't satisfied, how did the company solve your problem?
They refunded me and apologized after I sent pictures about the mistake.

* Would you order from this company again?
Er... No.

* Would you buy this company's products second-hand?
Perhaps. Probably.

 

* What did you order?
Shao Natural Skin Head Part with Makeup

* When did you order?
September 6, 2010 (the week Shao was discontinued)

* How was the communication?
I suppose this is due to time zones ,but it felt too slow ....they reply to e-mails once every 24 hours. In search of a faster reply I contacted their Skype account only to find that it’s never active… even when I woke up in the middle night trying to match hours with China… the account still was never active…

* How easy was it to pay?
Well the "invoice" e-mail was phrased unusually "To make payment online, please notice that dealing with the money through Paypal personnel or mass way because we could not accept the Paypal fee -- 4% is too high to accept. I hope dear you can understand." I wasn't sure if they meant that they don't use Paypal anymore or if they were inviting me to pay the fee myself. In the end, after receiving no replies to clarifying this sentence, I ended up just sending them my payment through Paypal informing them that I had calculated coverage for the Paypal fee with my payment. I did get a little worried when a few days later-I received a request for my payment and address.... again.... which unnerved me... I had asked them if there was any trouble receiving my first payment... and they never replied to me... ever again about the subject....

* How long did it take to ship?
not quite sure... I wasn't informed that he was being shipped. But if I consider the day I ordered him up to today... I guess... about 8 weeks?

* Was the quality appropriate for the price, in your opinion?
OOOHH YEESSS!!!

* Did the item look like the sales pictures?
YEEEEEEES!

* Were you satisfied with the product?
:YEEEEEEEEEEEEESSSSSS!

* Would you order from this company again?
Probably through a third party (after all I still need to get this HEAD a BODY) ,but not directly. Unfortunately for me Mintoncard went on Hiatus during Shao's discontinuation and Resinshop wasn’t able to assist me.

* Would you buy this company's products second-hand?
Well honestly it was my first option ,but there is just no real second hand market for these dolls as of this time...

 

* What did you order?
Ringdoll's Teenager Shao Doll with white skin and custom make-up
* When did you order?
2010/09/12
* How was the communication?
Very good. As for the time lag everything was okay.
* How easy was it to pay?
Paid with Pay Pal so no problems.
* How long did it take to ship?
circa 7 weeks
* Was the quality appropriate for the price, in your opinion?
Hm, I dont really know. It's my first BJD so I have no comparison, but when it's about the doll itself I have to say YES.
* Did the item look like the sales pictures?
The sculpt is the same, but I have different make-up and skin color LOL
* Were you satisfied with the product?
Oh yesss I'm so in love I cant take my eyes off him!
* If you weren't satisfied, how did the company solve your problem?
/
* Would you order from this company again?
Yes! I want a Valo
* Would you buy this company's products second-hand?
When it's in a good condition and a bit cheaper - yay

 

* What did you order?
Ringdoll Teen Don B in Normal skin
* When did you order?
10.30.2010
* How was the communication?
Alright.
* How easy was it to pay?
Fairly easy. I had him on Layaway.
* How long did it take to ship?
As soon as I payed him off.
* Was the quality appropriate for the price, in your opinion?
Slightly, the resin seems a little thin.
* Did the item look like the sales pictures?
Not at all. The face up is completely different from the promotional. Instead of a soft looking lip he had a bright pink one, and his eye were much darker.
* Were you satisfied with the product?
I'm satisfied with his size, his faceup however no.
* If you weren't satisfied, how did the company solve your problem?
Didn't contact them about it.
* Would you order from this company again?
No.
* Would you buy this company's products second-hand?
Most likely not.

 

What did you order?
Darkside Jessica set and two Ringkid Lilys in Normal Skin
When did you order?
It started as a layaway in late September 2010 that was paid off by November 26th.
How was the communication?
Not the greatest...not as clear as I would have like...if I had know certain things beforehand it would have help greatly (see problems)
How easy was it to pay?
PayPal BUT I had to pay an extra 4% on top of my order due to Ringdoll's issues with PayPal...this was mentioned after I had made my first payment
How long did it take to ship?
I received Darkside Jessica very quickly...but I was not told when they had shipped nor the shipping numbers, the two Lilys sat in Wuhan until I asked Ringdoll what had happen (see problems)
Was the quality appropriate for the price, in your opinion?
Yes
Did the item look like the sales pictures?
Yes
Were you satisfied with the product?
The product is fine...the service is another matter
If you weren't satisfied, how did the company solve your problem?
Bwah ha ha...*cough*
I had to pay an extra 4% on top of my payments because I used PayPal
I had to chase them up after the Layaway had been paid to find out when the items were going to be shipped. The response was always "soon" or "next week".
My first doll arrived (12/20) and I was never given the shipping number...worried that the other two were not with her I emailed again and was given the EMS number of the doll who just arrived. Writing back I later received the other shipment number to show they were held up by Customs.
Now here comes the hard corn kernel in the popcorn that gets lodged in the craw...
I originally ordered two Lily dolls (their heads were still availiable at the time) in normal skin, I was told this was fine. When I finally received them...they were white skin. I was informed:

I actually ordered them in September.
I've given up and hope no one else has my experience
Would you order from this company again?
Only because they are beautiful...but I would be very sure and enforce confirmation with each step...but I would have to be really in love again...
Would you buy this company's products second-hand?
Maybe

 

* What did you order?
A Ringteen boy body (NS pink)

* When did you order?
The end of December

* Did you order directly from the company, or through a distributor or dealer?
Through Rosedolls dealer in the UK

* How was the communication?
I didn't communicate directly with Ringdoll

* How easy was it to pay?
To Rosedolls, through Paypal.

* How long did it take to ship?
Very little time, it was in my hands within a month, dealer and all.

* Was the quality appropriate for the price, in your opinion?
Yes, it's a lovely body and poses very well.

* Did the item look like the sales pictures?
Yep

* Were you satisfied with the product?
Yes, except for one thing- the joints are all so tight that the resin around them is getting scuffed. However, it also helps him pose so well, so it's not a big complaint to me.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
If they had anything else I wanted, yes

 

* What did you order? Ring Kid Military Valo
* When did you order? July 2010
* Did you order directly from the company, or through a distributor or dealer? Through a dealer.
* How was the communication? Communication through Sakura Den was fine, but it took a while for Ringdoll to respond.
* How easy was it to pay? Easy. I used Paypal
* How long did it take to ship? It took much longer than expected. My Valo took 94 days to finally get to me. It's the longest I've ever waited for a doll and he had to be sent back to Ringdoll twice due to customs issues.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes. The wigs is terrible though.
* Were you satisfied with the product? Yes. He's heavier and more sturdy than he looks.
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? Yes. I love the look of their dolls.
* Would you buy this company's products second-hand? Yes, if the doll was in good condition and seller had positive feedback.

 

I have been waiting for weeks for Ringdoll to respond now and they owe me two mechanical arms that were ordered in december.
My patience is at it's end, they have lied since january telling me evrytime that the hands would be shipped soon. Now they have just resorted tto not responding at all anymore!

 

You can get news about what has happened to Ringdoll on their Facebook page. http://www.facebook.com/ringdoll

However, they have not responded to any comments or posts since the beginning of March.

The last time a lot of people commented on their page about their service, they responded, so I suggest those of you who are unhappy with the service go there and add your comments to their wall.

 

there are comments on their dA-page, but they are all the same "please, wait, I've forwarded your message to our manager".
I'm waiting since December, I really worry about what's going on there.

 

* What did you order? Dolls clothes
* When did you order? February 2011
* Did you order directly from the company, or through a distributor or dealer? i got them via a dealer.
* How was the communication? It was OK, they did let me know about the delays.
* How easy was it to pay? very easy.
* How long did it take to ship? It took about 2 1/2 months but i was warned in advance about the delays.
* Was the quality appropriate for the price, in your opinion? yes they are very beautiful!
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? very
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? yes

 

Their email [email protected] is also as up-to-date-as anything else. Here's an email I got from them around the same time as their last news update

Dear Ringdoll Customer and Dealers,


We are sorry for being no contacting with you guys in such a long time. Please accept our apology : (

In the past month, our new plant met a serioursly accident -- three staffs got hurt and two was injured seriously(Emily got left elbow comminuted fracture and she is still in hospital, God bless her...). At the same time, after all this, we tragically forgot that our Sales System bought from IT surpplier last Feb was expired -- we did not renew it in Jan so most letters from Google mail were not recieved in our system till Mint called us... We are very sorry about our pre-mature and thanks Jim very much !



Now, our new plant is well built and workpeoples are preparing the orders we got before. Dolls and other accessoried will be shipped out as soon as possible. Ringdoll studio create a pair of new hands http://ringdoll.com/product/RingParts/rghand01.html and they will be free for you or your customers in 2011. And other better services will be released for you.



Again, really sorry about Ringdoll's pre-mature and we will try our best to be better for you all.



Ringdoll

I really hope that everything turns out all right for everyone

 

Cupcake:

This is REALLY OLD news from early March and just a carrot to dangle in front of us to keep us quiet. It's now the middle of April and they have said nothing since.


This is what I've been going through with Ringdoll:

I originally sent an inquiry 2011/2/14 about ordering a white skin fullset Kay with a slightly adjust faceup. I included a graphic of the character.

I received a reply from Emily on 2011/2/20 saying I would get the faceup changes for free and to send my information so I would receive an invoice.

2011/2/21 I sent my order (fullset Kay in white skin and Norman suit - subtotal $718) and my mailing address so Ringdoll could calculate the shipping. I sent the graphic again.

I didn't hear anything so I resent the information including graphic 2011/2/28.

I read on Facebook about Emily's accident and resent my order on 2011/3/4, also mentioning the free fist hands they mentioned on their FB page they were going to provide for 2011 orders.

On 2011/3/10 I sent an email asking for my invoice AGAIN and saying if they did not want my money I would stop bothering them.

On 2011/3/17 I received TWO separate emails from Emily ASKING FOR MY INFORMATION SO RINGDOLL COULD SEND AN INVOICE, EVEN THOUGH THE EMAIL SHE RESPONDED WITH HAD ALL THE INFORMATION REPEATEDLY.

I also received ANOTHER email with a copy of their Powerpoint advert.

2011/3/21 I sent my order AGAIN.

On 2011/4/1 I still had not received an invoice to pay for my doll - A MONTH AND A HALF since my original inquiry. I sent the order yet again.

It is now 2011/4/11 and I have still heard nothing back from them. I'm debating whether or not to send once more or to chunk the whole thing and go to the marketplace to buy some more tinies with the money I set aside for the fullset Kay.

They are not responding to their Facebook page entries and the poor artist out on dA can only pass on our concerns to the sales people.

It's not nice to make the onna unhappy. I'm old and in perpetual pain.

I expect a doll company to be professional.

If Ringdoll cannot handle orders at the moment they need to post something on their front page IN ENGLISH stating this fact.

They need to stop releasing new dolls until they can start taking orders and FOLLOW THROUGH with those orders.

They need to get a payment system in place instead of taking orders through email.

They need a communication board that will be answered daily by someone who can write and understand English.

Basically - they need to upgrade their website so it works like the bigger companies like Dollmore, Fairyland, Luts and Iplehouse.

 

sorry, didn't know.

 

Original Post has been edited or removed due to privacy concerns.

 

* What did you order? Ringdoll Armand
* When did you order? October 2010
* Did you order directly from the company, or through a distributor or dealer? Direct order
* How was the communication? Terrible. I'll expand on this more further down.
* How easy was it to pay? Simple. I paid in one lump sum.
* How long did it take to ship? Forever, but that was partially not really their fault. More details below.
* Was the quality appropriate for the price, in your opinion? Yes. He's a beautiful doll.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?

No, and here's the reason why. I was caught up in the 'accident' phase when Ringdoll's original studio suffered damage. Rather than emailing customers to inform us that there was an accident or that everything would be delayed, they left everyone in the dark. I was originally told the doll would be ready to ship 'in a few days' when I contacted them in December for an update. January and February rolled around with absolutely no response from any of my messages. Three emails later (from me) I'm told about the accident, and then I receive the generic email they sent to all of their customers...after the new workshop was already open for business! Needless to say, I was irritated, but accidents happen. What really upset me the most about this entire transaction were the following two things: I was moving to a new location and told them that I needed the doll shipped to a new address. With no response from the company, I was getting really worried. They not only shipped it to my old address, but they shipped it to the name of some person I've never even met before. I have no idea if they got orders mixed up during the process or what. Thankfully, I hadn't moved just yet when the doll arrived (four months after the last time they told me it would ship in a few days). Also, they'd said in the email to customers that we'd be receiving a free gift of hands parts as an apology for the delay in communications. My boy arrived, but I wasn't very surprised to find out that the 'free gift' was not included, but I was rather disappointed.

Ringdoll would have to do a lot to make up for this to me.

 

* What did you order? RingDoll Teens Judges and Petter ( fullsets) + Pan Outfit
* When did you order? February 14th 2011 ( didn't get my invoice until March)
* Did you order directly from the company, or through a distributor or dealer? RingDoll directly
* How was the communication? AWFUL! I never had any idea if they got my money or not, and never a notification of anything. Literally a month after I sent in the payment they did inform me that they couldn't find my money on paypal, and after sending them transaction #s, I never heard from them again.

* How easy was it to pay? Paying was easy through paypal, them finding it however...

* How long did it take to ship? They shipped in July - 4 months late, not too bad I know, but considering I didn't even know if they got my payment throughout that entire time....

* Was the quality appropriate for the price, in your opinion? The dolls arrived with smudges, but otherwise, yes they were of a nice quality for the price.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? The product? Yes, The company? No.

* If you weren't satisfied, how did the company solve your problem? They did send my dolls, which is better than what they've done for some of the others who've been waiting for dolls even longer than myself.

* Would you order from this company again? Probably not, but I'd order through a dealer, if the item was in stock.

 

Forgot to add this, I also had a bad experience with Ringdoll and received inferior goods:

* What did you order? Ringdoll SD sized Chainsaw, Ringdoll clothes for MSD, and SD girl.
* When did you order? In November 2010
* Did you order directly from the company, or through a distributor or dealer? Mint on Card
* How was the communication? From Mint on Card: Fantastic, however MoC lost contact with Ringdoll; as well as Ringdoll's direct customers. When I asked MoC for news from Ringdoll, they had no answers.
* How easy was it to pay? Yes on MoC, did not work directly w/ Ringdoll.
* How long did it take to ship? By May, I got tired of waiting and was offered a refund from MoC.
* Was the quality appropriate for the price, in your opinion? I only received ONE outfit set from my original order, and the quality was HORRIBLE. I paid $50 for the outfit, and before I tried placing the wristbands over her hands, BOTH of the elastic wristbands snapped before getting them on. One of the snaps came off the dress because it was sewn on poorly. Lastly I noticed a small hole on the in-seam of the shorts. I paid $30-40 for other clothing sets from 'cheaper' companies and experienced marvelous quality, so NO definitely not worth the price. A huge disappointment.
* Did the item look like the sales pictures? Another disappointing no. http://www.mintoncardinc.com/dolls/item_details.php?BJD=734&name=RD+Rc45-8&cat=88&DOLL=YES There was no rose flower on the top hat, and there was no rose decoration on side of the dress like in the photos. Instead there was this massive red plastic jewel.
* Were you satisfied with the product? Not at all.
* If you weren't satisfied, how did the company solve your problem? Mint on Card was sweet enough to offer my a refund for the Ringdoll products I did not get, but I decided I would repair the outfit myself then to go back into the trenches trying to work with Ringdoll for any replacement.
* Would you order from this company again? Ringdoll? Never again. I was lucky I didn't order a doll from them, but if I received this kind of headache waiting and receiving bad clothes that's a good indicator that I will never order from them again, dolls included. Mint on Card will happily get my business again for refunding me, and being understanding through the whole process.

 

* What did you order? Ringdoll Teen Chai fullset
* When did you order? December 8th 2010
* Did you order directly from the company, or through a distributor or dealer? Company
* How was the communication? Absolutely TERRIBLE
* How easy was it to pay? Easy
* How long did it take to ship? Eight and a half months
* Was the quality appropriate for the price, in your opinion? I love the bodies and sculpts, he's gorgeous.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes, very.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? No, look below.

I must say at first I ordered through the company because a friend of mine did and got hers in nine weeks, almost a year ago. So I ordered him the day he was released on the Ringdoll website. They allowed me to do a short layaway. Paid him off in a month, and then settled to wait. Chinese holiday came and went, and I had some communication with the company, mainly because I had moved. Then, when the Egypt uprising hit, I lost ALL communication with the company. At first, didn't really worry about it, because after a week or so, this was at the end of February, it was announced that there was an accident in their factory, their IT bill didn't get paid, and some people were hospitalized and they were moving. The wait continued. I got a hold of someone via email in April, and was told he'd be shipped out that month and that they had the correct address. I was okay with that because the house that I had been in wasn't up for sale yet. April came and passed, and I started to get worried because my aunt and uncle came out to work on the house to get it ready for the market. I did get an email with the correct address listed, but wasn't sure that was where they would send him. It was then that all email died with them. NO ONE could get a hold of them. They started ignoring their DA page and Facebook. I was getting VERY worried as it was now June and there was no resolution in sight. A friend, in Singapore, got a hold of someone, but, their international sales was in a different area than their local, and they couldn't get a hold of any of the information there. FINALLY, in late July, I translated their BBS, and PM'd the company on there, and by the powers above, I got an answer! They verified that my current address is the correct one, and I had a sigh of relief. And, on August 7th, I got a note on their BBS WITH A TRACKING NUMBER! And, IT WAS A LEGIT NUMBER! I was estatic. Then, I saw other dolls that had finally arrived from them, and they came dirty, not put together correctly, missing/broken parts, and I started to get worried again. On August 12th, my mailman came, and there was the beautiful box that read "Ringdoll" on the side, and I squealed loud enough for him to cringe. Then, I dragged it inside, hugging the box. The box was a little damaged, but nothing major, and when I pulled out the invoice, everything was listed, I was afraid they'd forget his flute. I started pulling things out, and realized, they forgot his boots! That was OK because the black ones that were supposed to go with the set didn't look good with it, and I had a pair of more expensive white ones I'd gotten for free on Ebay for him anyway so I wouldn't have used the default ones. I was so scared that he'd be dirty or broken or something when I pulled him out, but, to my relief and surprise, he wasn't. His eyes are different than I thought they'd be, I thought they were a grey blue, but they're a grey yellow and pretty. Needless to say, even though I am satisfied with the product, I will not order through the company again.

--EDC

 

* What did you order?
Ringdoll Teen Judges with a wig and glasses

* When did you order?
January 26th 2011, I think.

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company, unfortunately.

* How was the communication?
What communication? >_>
When I first ordered, I got replies confirming my order with a three-payment layaway and with the invoice. I received no communication from Ringdoll again after that, other than a few automated responses about them being out of office/having problems/other excuses. I got ONE more personal reply in March when I asked for a refund of the first two payments, since they hadn't been replying to my e-mails and I was getting pretty pissed off. I then thought that they were going to start replying normally and decided to keep waiting for my doll instead of taking the refund. The next response I got was in August when I started messaging Ringdoll on their Chinese BBS site, since they had never replied to my e-mails again.

* How easy was it to pay?
It was easy to SEND them the money on Paypal. However, they never confirmed receiving ANY of the three payments I made and I was pretty worried about it, especially once it got past the 60 days Paypal allows for disputes.

* How long did it take to ship?
Almost seven months after I ordered. 4-5 months after I finished paying the layaway. However, I never received any notification when it shipped or any tracking number.

* Was the quality appropriate for the price, in your opinion?
The doll and wig quality are nice. The glasses weren't so great and one of the legs (the glasses legs, not the doll leg..) snapped within a few hours of opening him (I was able to glue it back together so I'm not THAT annoyed about it).

* Did the item look like the sales pictures?
The doll and wig do. The face-up is nice too. In the sales picture, the glasses clearly have plastic lenses, but the ones I received had no lenses, which is a bit disappointing. I'll probably end up buying him some better glasses from another company.

* Were you satisfied with the product?
I'm totally happy with the doll and wig. Glasses I'm not even caring about after waiting so long. I'm just happy to have actually received my doll.

* If you weren't satisfied, how did the company solve your problem?
I'm not going to bother saying anything to them, since I doubt they'd respond anyway and it's not a huge deal.

* Would you order from this company again?
I would NEVER buy directly from them again. I might buy their products second-hand or through a dealer.

 

Does anyone know how Ringdoll are doing now? I was thinking about buying Ring's body, but now...

 

* What did you order? Two outfits, a pair of shoes and accessories.
* When did you order? 7/1-11
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? At first it was quite good although somewhat confused. Then there was a long holiday which was followed by the accident. I got a reply from Emily some time after the accident saying that my order was being processed as fast as they could but that there would be delays, then..... nothing. Until two days ago when I got a letter from my local post office saying there was a parcel for me. I did not get any notification of the dispatch, and it was sent to my old address which I left 4 months ago (I had notified the company about this change).
* How easy was it to pay? The first invoice I got was erroneous, but they fixed it quickly after I ponted it out. Payment via paypal was easy, of course.
* How long did it take to ship? Like 8 months.
* Was the quality appropriate for the price, in your opinion? The items seem very, very nice. Nothing to complain about there at least.
* Did the item look like the sales pictures? Yes, I thinks so.
* Were you satisfied with the product? Yes, except for the wait and lack of communication (the wait I can understand, but not the way they have handled the communication since the accident and the mail fail). However, most of all I am very happy the parcel arrived at last - and that everything was in there, in good condition.
* If you weren't satisfied, how did the company solve your problem? I never really tried to complain, as I realized they are currently drowning in letters of complaint and obviously have a hard time keeping up as it is.
* Would you order from this company again? I would maybe order again whenever they have solved their problems, or from a dealer.​

 

Better late than never.

* What did you order? Ringdoll Valo
* When did you order? end of May 2011
* How was the communication? good - I ordered through Jeeryama on ebay
* How easy was it to pay? yes - through Paypal
* How long did it take to ship? 3 months
* Was the quality appropriate for the price, in your opinion? even though I ordered a blank doll, they gave me a free faceup for waiting n_n
* Did the item look like the sales pictures? yes, but the faceup looked slightly rushed (hey, it was free)
* Were you satisfied with the product? yes
* Would you order from this company again? yes
* Would you buy this company's products second-hand? yes

 

* What did you order?
RingGrown Sol nude, his clothes and his shoes

* When did you order?
8th of December, 2011

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
Pretty good, Jenny was very nice and answered my questions. Unfortunately there is no shopping cart system

* How easy was it to pay?
Easy, using PayPal

* How long did it take to ship?
Got the tracking number on the 30th of December, so not even a month. He arrived 17 days later due to customs

* Was the quality appropriate for the price, in your opinion?
Yes, smooth resin and nice looking clothes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Of course, he's gorgeous!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I already got my eyes on other stuff from Ringdoll... But I'll most likely order through a retailer located in Europe, customs made me pay about $165 for my boy

 

* What did you order? This outfit. I ordered through Alice's Collections.
* When did you order? My order was confirmed by Alice's on December 16th, 2011
* Did you order directly from the company, or through a distributor or dealer? Dealer, Alice's Collections.
* How was the communication? I didn't need to contact Ringdoll, but all communication from Alice's was awesome.
* How easy was it to pay? Easy. Paypal.
* How long did it take to ship? The item got to Alice's Collections on December 26th. Alice's sent my package shortly after.
* Was the quality appropriate for the price, in your opinion? Totally! The outfit is gorgeous, can't wait to put it on my doll when he is restrung.
* Did the item look like the sales pictures? Yup. Long kimono is loooong (seems longer than pictures) but no biggie at all.
* Were you satisfied with the product? Indeed!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Probably. I am comfortable ordering other things from Ringdoll through Alice's Collections, since the people at Alice's speak English well and everything. So, yes.

 

Positive Review

* What did you order?
Frankenstein

* When did you order?
Ordered: 1/15/12
Layaway Paid: 4/9/12
Shipped: 5/17/12
Arrived: 5/23/12

* Did you order directly from the company, or through a distributor or dealer?
Directly from Ringdoll, through emails handled by Jenny.

* How was the communication?
Answered within 2-3 business days.

* How easy was it to pay?
Very easy with Paypal. No fees.

* How long did it take to ship?
6 Days to ship.
1.5 Months to arrive after paying layaway off.

* Was the quality appropriate for the price, in your opinion?
I'd heard of some problems with damaged faceups or ill-fitting clothing, but I have to say that the quality looked good to me. I was surprisingly satisfied.

* Did the item look like the sales pictures?
Close enough. Ringdoll changed the body blushing and faceup a bit after the initial photos, but it was very like the photos the eventually took.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

 

I have ordered from Ringdoll twice, directly from the company.

Order #1, Sol

When did you order? I believe it was January or early February, 2011.
How was the communication? At first it was great. The rep answered my every question very quickly. But I was unaware they had a backlog, and communication came less and less frequently. Due dates for my doll's completion came and went, time and time again. Finally all communication ceased and I had a dreadful feeling I'd been scammed. Turns out there was an industrial accident at the company, but during this time period I wasn't getting much information from them; when I did it was a generic message each time. Ringdoll's Facebook fans were complaining, talking to the police and their embassies, and I myself was contemplating filing a Paypal dispute. But eventually everything got sorted out. The company solved its issues, a new rep started contacting people, and I was finally able to get my order straightened out.
How easy was it to pay? I actually had a bit of trouble with this. This was only my second BJD. The first company I dealt with had an order system online. Ringdoll had nothing but pictures and prices. There was no order button and no shopping cart. So I had to e-mail to ask how to order, and my first reply was a PDF file I could not open on my computer. I actually had to complain a few times to get them to just type our for me what I had to do (essentially just type to them what doll I wanted and wait for a total), then it took forever for them to clarify that I needed to send them my phone number before my order would be placed. They kept saying they didn't have all my information, and I had to ask several times specifically WHAT information was missing. Their English rep wasn't the greatest. But finally I got the total from them and was able to send a Paypal payment easily.
How long did it take to ship? 9 agonizing months. T_T
Was the quality appropriate for the price, in your opinion? Eh, probably not. The dolls are really unique, but I find Ringdoll's craftsmanship to be sloppy and their dolls have a cheap feel to them. Both dolls I've ordered have had white flaky stuff at all their joints and in between their fingers and toes. I have another tan doll from a different company, and he did not turn out like that. Ringdoll's elbow joints are crappy. They can't pose their arms very well (very stiff), the peanuts in the elbows pinch, and their feet look weird, like bird feet. Their toes are long and their feet are very unrealistic and seriously lacking detail. If you can put shoes on them, you'll want to. And my main issue is how small and funny-shaped their heads seem to be. I've bought almost a dozen wigs for Sol and can't get a single one to fit him properly. I've tried everything from a 6/7 to a 9/10 and almost nothing fits right. I don't know what the deal is!
Did the item look like the sales pictures? Kinda. The faceup was a bit of a surprise. In the picture his hair and hat covered his eyebrows, so I was surprised to see the way they were actually painted on his head. They look like insect antennae. Which actually looks pretty cool to me! His nose seemed a little different, but he's an attractive doll. The eyebrows make him look a little angry, though. And the tan resin is very orange in color.
Were you satisfied with the product? For all my complaints, I really do love the doll. His torso is sculpted beautifully, and he has working 'man-parts,' which is unique among my collection! And though I'm having lots of trouble with wigs, he easily fits clothes from other companies (namely Dollmore) so at least I can dress him well!
If you weren't satisfied, how did the company solve your problem? Well, as consolation for the long wait period, I got free fists for my doll. I don't know if I'll ever use them, but eh, they were free.
Would you order from this company again? Yes, and I have..

Order #2, Frankenstein

When did you order? I swore I'd never buy from Ringdoll again after waiting 9 months for my first doll, but I couldn't resist taking a chance when I saw their limited Frankenstein doll. I drooled over his promo pics for months before his actual release, and though I didn't expect to see him for another year, based on my previous experience, I felt he'd be worth the wait. I ordered him December 2011.
How was the communication? I had no trouble at all this time around.
How easy was it to pay? Now I knew what I was doing. lol
How long did it take to ship? Under 30 days for my order to be placed, filled, and received!
Was the quality appropriate for the price, in your opinion? Same issues as above, especially with the white flaky resin on the joints. Someone had also written on my doll in pencil for some reason.
Did the item look like the sales pictures? For the most part. The wig was nothing like pictured. It looked like roadkill, in fact, and is completely unusable as a doll wig.
Were you satisfied with the product? Not entirely. He has a lot of white flaking resin and a lot of white scratches on his body. But since he's Frankenstein, it blends in well enough. The wig was disgusting (check out my box-opening thread for a good laugh!) and it was almost impossible to get him dressed. The gloves do not fit at all and the leggings had to be ripped to get onto his legs. I'm not kidding. Other people didn't have the same problem, but their clothing was made differently. Even taking my Frankenstein's hands off, the wrists of the armlet sleeves will not go within an inch of his actual arms. They're way too small. The pants also had a missing snap, which I bought and repaired myself.
If you weren't satisfied, how did the company solve your problem? I didn't say anything about it. I was just happy to have my doll.
Would you order from this company again? Yes, as I know what to expect! lol They just have such unique items and style, and their sculpts are beautiful. I can brush flaking resin away and put shoes on their ugly little feet. And I buy most of my wigs from ebay.

 

* What did you order?
-RingGrown Sol Fullset Normal Skin
-RC70-15 Outfit (clothes of Air Force Wolf)
-Grown Jointed Hands

* When did you order?
March 9th, 2012

* Did you order directly from the company, or through a distributor or dealer?
Dealer on Ebay - Jeeryama

* How was the communication?
Jeeryama got back to me within 24 hours with answers FROM Ringdoll even though when I emailed Ringdoll/Jenny and they would reply 3-6 days later.

* How easy was it to pay?
I used Paypal for a layaway order so Jeeryama sent me an invoice every month and I paid it off a bit early.

* How long did it take to ship?
Layaway Paid 5/5/12;
Shipped 5/13/12*;
Arrival 5/18/12

* Was the quality appropriate for the price, in your opinion?
Yes, lucky for me I had no problems with resin OR faceup. Everything was lovely. The clothes were absolutely gorgeous and very well made. I think the Jointed Hands were a bit overpriced but I love the detail on them.

* Did the item look like the sales pictures?
Yes (minus the resin color obviously). And the Air Force Wolf jacket looked even better in person.

* Were you satisfied with the product?
Yes, very. He was a lot bigger than expected too. ^_^

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, I would probably order another Grown body and maybe a head if they release more sculpts but ONLY through the Dealer NOT direct from company.


EXTRA NOTES:
-the Ringdoll box was very damaged but everything inside was perfectly fine. Box falling apart.
-Ringdoll gave me FREE pair of Fist hands in the box
-Jeeryama let me choose a free gift (I chose a set of eyes) but when I opened the box she also added a free wig. =)

 

Positive experience with Ringdoll ^^

What/when did you order?
I ordered a basic Grown Kay WS with jointed hands on March 7th, 2012 and paid in full on the same day.

Did you order directly from the company, or through a distributor or dealer?
I placed my order through Alice's Collections.

How was the communication?
Before going to Alice's Collections I actually contacted Jenny and she replied to my messages within 2-4 days after being sent. She was helpful with all my questions, but I also wanted other stuff from Alice's Collections so I ordered from there. Alice's Collections replied to my messages really fast and in a kind manor. She was really great at getting answers from Ringdoll and informing me about it.

How easy was it to pay?
Very easy, paid using PayPal. One thing that I would like to mention is that Alice's Collections charges a 3.9% PayPal fee. I didn't see it mentioned anywhere on their website, until I looked over my order at checkout.

How long did it take to ship?
Ordered: 3/7/2012
Shipped: 5/23/2012
Arrived: 5/24/2012

Was the quality appropriate for the price, in your opinion?
I ordered a basic set so the doll was reasonably priced. I also ordered a pair of jointed hands and thought they were a bit pricy, but they do look really nice.

Did the item look like the sales pictures?
I ordered a Grown Kay WS and he looked better in person in my opinion. He didn't come with eye lashes as pictured, but I'm okay with it. He still looks good without them anyways.

Were you satisfied with the product?
Overall I am satisfied with my doll. His faceup was done really well, but I did notice a small crack in his left kneecap TT^TT. One of the jointed hands that I ordered was strung way too tight and is hard to pose, but the other jointed hand poses fairly well.

Would you order from this company again?
I defiantly want another Grown Doll, but being in the waiting room people seem to be getting better communication/service from their distributors rather than the Ringdoll company itself. So in conclusion I would buy from them again, but from a distributor

 

* What did you order?
Ringdoll Welcome

* When did you order?
January 31 2012

* Did you order directly from the company, or through a distributor or dealer?
through a dealer

* How was the communication?
I didn´t need to contact them.

* How easy was it to pay?
N/A

* How long did it take to ship?
about 5 months

* Was the quality appropriate for the price, in your opinion?
YES! The quality of the doll, face up & clothes is perfect!

* Did the item look like the sales pictures?
Even better!

* Were you satisfied with the product?
YES, i´m very very happy with my boy

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, if they release another Dark Ringdoll i like!

 

* What did you order? Carlos LE & Nair fullset

* When did you order? August 2012
* Did you order directly from the company, or through a distributor or dealer? Directly from Ringdoll
* How was the communication? Good
* How easy was it to pay? Easy with credit card
* How long did it take to ship? Nearly 4 months
* Was the quality appropriate for the price, in your opinion? Yes they are gorgeous
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? The wrong outfit was sent with Nair but sorted it out with Jenny and they paid for me to send wrong one back and they will send the correct one.
* Would you order from this company again? I have ordered one through MoC (dealer)

​

 

* What did you order? outfit
* When did you order? few months ago
* Did you order directly from the company, or through a distributor or dealer? i emailed ringdoll but had no response for weeks then someone emailed me back, once i paid the money, she suddenly vanished, had to dispute via paypal, decided to buy the outfit from ebay which is soo much easier
* How was the communication? not easy at all
* How easy was it to pay? very (ebay)
* How long did it take to ship? 2 weeks?
* Was the quality appropriate for the price, in your opinion? somewhat
* Did the item look like the sales pictures? not really, the chain looks different and there is a missing part
* Were you satisfied with the product? i say 7 out of 10?
* If you weren't satisfied, how did the company solve your problem? they messaged me through DOA asking me to change the feedback
* Would you order from this company again? maybe

 

* What did you order? Kirin Limited Edition Doll // Zombie Sol
* When did you order? February 12 2012 // September 25 2012
* Did you order directly from the company, or through a distributor or dealer? Ordered from Ebay
* How was the communication? Outstanding. Christina (jeeryama) always replies to any questions I have.
* How easy was it to pay? Extremely easy.
* How long did it take to ship? About the usual 3 months.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? I would order through Ringdoll this time.

 

What did you order?

I ordered a white skin Wolf doll with the RGMbody-02 without any makeup. I also ordered the Mechanical hand III a while later and asked to have both orders combined.

When did you order?

I ordered the doll on April 30 2013 and I ordered the mechanical hand on May 12 2013.

Did you order directly from the company, or through a distributor or dealer?

I ordered directly from Ringdoll.

How was the communication?

The communication has been great! I got confirmations of the orders as well as information when the doll was shipped to me. I also had several questions which were answered very fast. The communication has been great, very friendly, helpful and I think Ringdoll has excellent customer service

How easy was it to pay?

It was very easy through PayPal.

How long did it take to ship?

My order shipped on June 23 and arrived on August 1 so it took 3 months total.

Was the quality appropriate for the price, in your opinion?

The quality of the doll is amazing. The sculpt is beautiful, there are no seam lines which I greatly appreciate and he has great posing abilities. The mechanical arm is really cool and also of high quality .

Did the item look like the sales pictures?

I ordered mine without makeup but beyond that he certainly looks like the sale pictures.

Were you satisfied with the product?

I am super happy with my doll. He is exactly as I had imagined and I am very happy I purchased him .

If you weren't satisfied, how did the company solve your problem?

I am satisfied with everything. There was a very small misunderstanding about which body the doll was supposed to have but Ringdoll solved that immediately and made sure I got the body I had ordered. It has been great dealing with them. The customer service has been very professional, helpful and friendly.

Would you order from this company again?

Absolutely! I would be happy to buy from Ringdoll again!

 

* What did you order? Ringdoll Crystal
* When did you order? 23 june 2013
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Very friendly and quickly
* How easy was it to pay?
It was easy - with Paypal
* How long did it take to ship?
I got a mail from Ringdoll on June 11th that he was shipped. Sadly customs in my country withheld him for a while (They mostly do it with great items).
* Was the quality appropriate for the price, in your opinion?
The posing is very good . At first I thought he was very thight compared with my other BJDs . But he's the only one that can sit on his knees properly and that can bring his knees up to his chest in sitting position. No other brand I have is capable of doing this.So that's very nice. His arms are a bit stiff but I will leave them for now. He also has the longest arms (again compared to the rest of my crew).Maybe restring them later.
His resin colour is the colour I expected and like I wanted it.
* Did the item look like the sales pictures?
Yes
* If you weren't satisfied, how did the company solve your problem?
I ordered a Crystal with faceup. I got one without. I contacted Cherry and she solved the problem very friendly and quickly. I could choose between a new head with faceup and they would also pay the delivery costs or I could choose a a shopping coupon of 50$. I choose the head. It was delivered on the 14th of august. So that was very quickly. And I was satisfied.
I had also ordered clothes for him but sadly they didn't fit him. They were too small for him. But they fit one of my other bjds very well. So that problem is solved. And meanwhile - after having seen him - I've given him a totally different character, so those clothes would not be appropriate for him anymore.

* Would you order from this company again?
Yes. We had a good communication.For me that is important too.

 

Little differently feeling
My first doll from Ringdoll
* What did you order? Ringdoll MSD Dylan
* When did you order? 08.5.2012
* Did you order directly from the company, or through a distributor or dealer? Dealer in China
* How was the communication? Very nice
* How easy was it to pay? Easy with paypal
* How long did it take to ship? Four weeks after I paid everything
* Was the quality appropriate for the price, in your opinion? More then that
* Did the item look like the sales pictures? Different, his real skintone is yellowing but I ordered normal pink , his face up is PINK!
* Were you satisfied with the product? At the beginning I was not satisfied. But now I used to him and I love him. He has very interesting soluttion knee . And he moves very well.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes, I am waiting for Sol in tan skine

 

* What did you order? I ordered the Limited Frankenstein fullset, unpainted.
* When did you order? I joined the presale event, so I put a down payment on him in July, but paid in full on August 2nd.
* Did you order directly from the company, or through a distributor or dealer? I went directly from the company.
* How was the communication? Communication was great! I talked to Cherry through the whole thing and she answered my questions promptly and as best as she could. She was very friendly and sweet, and I felt very confident talking to her that my order was in good hands.
* How easy was it to pay? It was very easy--they just sent me an invoice for Paypal.
* How long did it take to ship? They started working on the dolls in August, and I just got him yesterday (it was a surprise) but I'm thinking they sent him sometime last week (today is September 25)
* Was the quality appropriate for the price, in your opinion? Definitely. Beautiful sculpting, nice posing, he feels very sturdy in my hands. I'm surprised at how detailed and realistic he is compared to other dolls I've owned.
* Did the item look like the sales pictures? He would if I'd gotten him painted. The outfit is exactly the same, both heads that I ordered look like the heads that were shown, and he looks very much like the sales pictures.
* Were you satisfied with the product? Definitely. This was a huge transaction for me, and I was a little scared at first, but he is absolutely perfect.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes! The quality is great, and the service is great. Their dolls are beautiful, and I see myself ordering from them in the future.

 

* What did you order? Limited Edition Frankenstein 2013

* When did you order? Late July, placed a pre-order

* Did you order directly from the company, or through a distributor or dealer? Directly

* How was the communication? Great, Cherry was super sweet and answered all my questions

* How easy was it to pay? Very easy, invoiced me through paypal

* How long did it take to ship? Started production in august, received the doll late september, I was pleasantly surprised as I have had longer waits than that

* Was the quality appropriate for the price, in your opinion? Yes, quality of the doll was excellent, the outfit was a bit of a disappointment though because it stains badly, but hoping after washing it it`ll be fine.

* Did the item look like the sales pictures? Perfectly!

* Were you satisfied with the product? Yes, very much

* If you weren't satisfied, how did the company solve your problem? No problems

* Would you order from this company again? Definitely

 

* What did you order? RingGrown Sol Fulset Tan - jointed hands Tan - wigs - swords - whip
* When did you order? June/2013
* Did you order directly from the company, or through a distributor or dealer? Directly.
* How was the communication? Very good. Answered my emails in less than 24 hours, and this is quite fast considering the 12-hour time zone difference.
* How easy was it to pay? Yes Through Paypal.
* How long did it take to ship? About 1 month.
* Was the Appropriate quality for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Every promotional photo has a production and post-production, however the products I received are definitely the same models displayed on the site.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? Not apply.
* Would you order from this company again? Certainly.

 

* What did you order? Frankenstein 2013 - LE - Full set fully painted.

* When did you order? Middle August 2013

* Did you order directly from the company, or through a distributor or dealer? Directly from Ringdoll.

* How was the communication? Excellent! Cherry was very sweet and answered all my questions.

* How easy was it to pay? Very easy through PayPal.

* How long did it take to ship? Fast. About 1 month.

* Was the quality appropriate for the price, in your opinion? I'm happy with the doll's quality but I'm very disappointed that the outfit stained all the lower body in a few hours he had it on. The stains are very hard to remove. He will never wear it again.

* Did the item look like the sales pictures? Yes, totally.

* Were you satisfied with the product? Yes.

* If you weren't satisfied, how did the company solve your problem? ---- not apply

* Would you order from this company again? certainly.

 

* What did you order? Ringoll Grown QinZhe
* When did you order? 9/9/2013
* Did you order directly from the company, or through a distributor or dealer? Direct from Ringdoll
* How was the communication? Excellent communication. Cherry was very friendly and helpful. Earlier I bought a fullset Kirin from an agent but he arrived without the wig. I contacted the agent who told me that there is nothing they can do because they don't have the wig. Anyway, I contacted Cherry and she said she would send me the Kirin wig along with my order. When I received my QinZhe the other day, the Kirin wig was included.
* How easy was it to pay? Very easy through paypal.
* How long did it take to ship? About 2 months.
* Was the quality appropriate for the price, in your opinion? Yes, he stands really well without a doll stand and I love the wig he came with.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yes, I have my eye on Warren.

 

* What did you order?
Ringdoll approached me offering me a doll as a gift, my choice too . I order clothes with the gift doll. I chose Edward.

* When did you order?
November 2013

* How was the communication?
It's not the 1st time I buy from them. Communication is always good. This time I was in touch with Cherry. Very helpful and kept me updated with everything. I was on holidays when they were about to ship and they even held the shipping for a couple of days.

* How easy was it to pay?
Paypal, no problems, like always.

* How long did it take to ship?
About a month or so. Very fast this time. Last order was a Kirin, took 9 months almost. I'm happy to see they are shipping faster now ^_^

* Was the quality appropriate for the price, in your opinion?
Definitely. The left hand changed a little, which is good since the old one looked a bit unnatural. They always send fist hands too and glass eyes. Lovely things. I find everything about their Grown dolls amazing, they are elegant and expressive. I have to point out that their outfits are also of very high quality.

* Did the item look like the sales pictures?
Yep, even better ^_^

* Were you satisfied with the product?
Definitely.

* Would you order from this company again?
It's my 2nd time. I have ordered a FullSet Limited Kirin before and despite the long wait it did not put me off buying from them. Their dolls are amazing and photograph beautifully, they look exactly like their pictures if not better. Clothes are carefully made and they have great customer service. I really have nothing to complain and I'm looking forward to buying more dolls from them.

* Would you buy this company's products second-hand?
Yep. But I prefer dealing with them directly since I'm in Japan and shipping is way cheaper than getting from somewhere else, besides, they seem to keep improving the quality of their dolls, so getting a new one is the best option for me.

 

feedback for my Ringdoll Orders.
* What did you order?
I ordered Jack the Ripper Limited fullset
* When did you order?
It was when he first came out on November 2nd or 1st, can not say for sure.
* Did you order directly from the company, or through a distributor or dealer?
I bought directly from the company, as I am used to.
* How was the communication?
The responses were qiuck, sometimes they even replied in 5 minutes, though we have major time difference.
* How easy was it to pay?
Very easy, just through paypal.
* How long did it take to ship?
It really took two months, as promised.
* Was the quality appropriate for the price, in your opinion?
Yes, they offer reasonable prices for fullsets, not too much.
* Did the item look like the sales pictures?
No, it did not, but it is allways like that, so I do not see any negative in this. Jack was lovely. It was not much of a difference, just a bit.
* Were you satisfied with the product?
At first I was not so satisfied, because I got the shirt which was too small, but al in all I fell in love with the doll almost at once I saw him. He did not meet my expectations, but in a good way.
* If you weren't satisfied, how did the company solve your problem?
Yes, they sent me another shirt at once. It really helped.
* Would you order from this company again?
&#8203;I would love too)

 

* What did you order? Ringdoll Sol Full Set
* When did you order?11/27/12
* Did you order directly from the company, or through a distributor or dealer?I ordered from eBay Jeeryama
* How was the communication? With Jeeryama it was great.
* How easy was it to pay? Very easy with PayPal
* How long did it take to ship? It shipped on 1/13/13
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes, exactly.
* Were you satisfied with the product? Yes, except he arrived with a large chip out of the back of his head at the neck. I took pictures as I unboxed him and with the photos Jeeryama handled getting me a new head.
I was disappointed that the pants left black marks on his body, it came off easily but he couldn't stay in his clothes, the staining was bad even after I washed the pants.
* If you weren't satisfied, how did the company solve your problem? They sent Jeeryama a new head for him and she shipped it to me. But because of Holidays and such I didn't receive it until 4/12/13.
* Would you order from this company again? Yes and I have, I am now waiting on a new tan RMG-01 at this time.

 

* What did you order? Ringdoll Frankenstein 2013 Fullset
* When did you order? End of July 2013
* Did you order directly from the company, or through a distributor or dealer? Directly from Ringdoll
* How was the communication? Wonderful! They accepted layaway, helped me with every quastion and always answered fast and kind
* How easy was it to pay? Very easy with PayPal
* How long did it take to ship? About 1 month after I sent my last layaway payment
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Oh yes! Every single detail is perfect as promised on the sales pictures.
* Were you satisfied with the product? Yes! I'm so happy to get this amazing masterpiece!
* Would you order from this company again? Sure!

 

* What did you order? Ringdoll Jack the Ripper and Misha - both fullsets
* When did you order? November 2013
* Did you order directly from the company, or through a distributor or dealer? DollsSinging Jeeryama (eBay)
* How was the communication? Wonderful as always. She accepted layaway and my change from basic Misha to the fullset later. Always kept me informed of the stauts.
* How easy was it to pay? Very easy with PayPal
* How long did it take to ship? About 1 month after I sent my last layaway payment
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes! They are both wonderful dolls with so many details in their fullsets. I only wished Jack's top hat would be made of other material, like felt, instead of rubber.
* Would you order from this company again? Yes, I'm a returnig customer at Jeeryama already

 

* What did you order?
Ringdoll Jack the Ripper full set

* When did you order?
January 22nd, 2014

* Did you order directly from the company, or through a distributor or dealer?
I ordered directly.

* How was the communication?
It was very easy and fast! Their English is very good and not at all confusing.

* How easy was it to pay?
I used Paypal, so it was very easy.

* How long did it take to ship?
I received the shipping notice on April 27, and he arrived two days later!

* Was the quality appropriate for the price, in your opinion?
I am very pleased with the quality of his resin. It's very smooth and beautiful. I am very impressed with his coat and vest! They are both nicely detailed, and his coat is nice and heavy. His weapons arsenal is so big! They sent him with extra fisted hands which is awesome, and a book with the collections and concepts on his character with a detailed story.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes! I'm a bit surprised that his top hat is made of rubber instead of felt.

* Would you order from this company again?
Yes, they are very reliable.