Angell Studio Feedback (ALL)

* What did you order?
1 x Emma earl dress
1 x Taka yarn earl dress
1 x 1/3 Aristocrat boots

* When did you order?
March 9th 2010

* How was the communication?
Good. Lily, the English customer services rep, kept me promptly updated on each stage of my order – which was a relief, as the website ordering system isn’t set up very well.

* How easy was it to pay?
Initially, confusing. The website accepts the order and it appears you can pay right away via Paypal – but clicking on the link brings up an error message. You need to wait for Lily to email you an invoice; she will add on the shipping charge (via TNT, rather than EMS, but just as expensive – shipping for my clothes order was $25). Buyers should also be aware that Angell-Studio charge a 3.5% Paypal fee.

* How long did it take to ship?
My package was shipped on March 13th – four days after my order. I received it on March 17th.

* Was the quality appropriate for the price, in your opinion?
The clothes sets were moderately expensive (both around $80), but they seem nicely made and come with lots of parts (hat, shirt, jacket, trousers, socks). The shoes (around $20) are good quality.

* Did the item look like the sales pictures?
Pleasingly, yes.

* Were you satisfied with the product?
With the clothes, yes. I love them! My only niggles were having to pay the Paypal fee, and the packaging used to send the parcel – having spent over $200, and $25 on shipping alone, I expected to get the clothes in a box, rather than crammed into an airmail envelope designed for letters. Luckily, everything arrived intact, but I wasn’t very impressed.

* If you weren't satisfied, how did the company solve your problem?
N/A.

* Would you order from this company again?
Possibly.

* Would you buy this company's products second-hand?
Yes.

 

COMPANY NAME
* What did you order? sd pants sd shirt sd scaled pocket watch 2 fur wigs 1 tibetan wig
* When did you order?March 12
* How was the communication? Great, Lily got back to me the next day
* How easy was it to pay? Once Lily emailed me the paypal address it was great
* How long did it take to ship? 1week by EMS
* Was the quality appropriate for the price, in your opinion? Yes very
* Did the item look like the sales pictures? exactly
* Were you satisfied with the product? Extremely
* If you weren't satisfied, how did the company solve your problem? N?A
* Would you order from this company again?
* Would you buy this company's products second-hand? Of course!
​

 

When AS released 'The Legend of General Huaxi' I jumped at the chance to order the Dragon Spear from the limited accessories.

I ordered via email, and after a mix up - I was send someone else's order info - I received confimation of my order. I paid via paypal. I got a confirmation of postage email with pictures of the spear and a link to track my parcel. The link didn't work - strike one.

My package was delivered this morning. I paid for EMS shipping, which was almost as much again as the spear cost - opening the courier bag I found a black postage bag with the end of the spear shaft poking out. The bag had been clumsily wrapped with clear tape into a lumpy bundle - strike two.

Anticipation turned to dissapointment. The spear was wrapped loosely in a layer of bubble wrap and the spear shaft was broken cleanly in two. The spearhead and end had also been very sloppily wrapped together, causing rub marks on the sliver painted blade. There was no indication on the bag that the contents were fragile - the spear was bundled up and sent - strike three.

While I'm pleased with the spear itself - made from heavy resin and pained a bright gold then aged, the dissapointment of finding a broken item poorly wrapped after paying so much in postage will make me re-think about buying from AS again. I have contacted AS and when I get home I will take some photos for this post.

 

Hello =^-^=
Tks so much for your help about the photos, we have taken action to deal with EMS about your case.
This is the worstest things ever happened!
We do not allow they just pass over it without any explain.
I will inform you via mail if any news!
Thanks you so much for your understanding and Sorry for this tragic thing!!
Welcome everyone to contact our admin if any problem^o^
We are always here to help out whenever need be!

 

Hello =^-^=
Tks so much for your help about the photos, we have taken action to deal with EMS about your case.
This is the worstest things ever happened!
We do not allow they just pass over it without any explain.
I will inform you via mail if any news!
Thanks you so much for your understanding and Sorry for this tragic thing!!
Welcome everyone to contact our admin if any problem^o^
We are always here to help out whenever need be!

 

I am glad that I can finally get back on angel studios for it got what I really want in the dolls and outfit.

 

I've been in email contact with Teresa over the past couple of days - she has been very sweet and keen to fix the problem. Today I received an email saying that the spear shaft would be replaced with no cost to me.

After re-reading the above post I'd like to say that my dissapointment was speaking that day - I'm happy with the spear itself and happy that AS has taken the time to look into what happened.


25/05/10 EDIT: the replacement shafts arrived today very well packaged in a cardboard tube and smothered in bubblewrap. Many thanks to Teresa for all her help. I am now a happy customer!

 

COMPANY NAME: Angell Studio
* What did you order? 2 outfits
* When did you order? April 2010
* How was the communication? amazing. I ordered on the site, which then malfunctioned and my order disappeared. AS contacted me, several times, to help sort my order out via email/paypal and all was well. They contacted me again at shipping with photographs of my order pre-packaging and my EMS tracking number.
* How easy was it to pay? hard because the site malfunctioned the first time, but very simple once they contacted me with their paypal details direct.
* How long did it take to ship? less than a month.
* Was the quality appropriate for the price, in your opinion? YES! The items are gorgeous.
* Did the item look like the sales pictures? down to the very last detail.
* Were you satisfied with the product? very
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? most definitely
* Would you buy this company's products second-hand? as long as it had been well cared for

 

COMPANY NAME - Angell Studio

What did you order?
XiBao w/faceup + Outfit, black maryjane shoes and blue eyes
When did you order?
04/19/2010
How was the communication?
Excellent - Teresa always answered my emails quickly
How easy was it to pay?
Once I found the paypal address it wasn't too bad
How long did it take to ship?
My package shipped 05/13/2010 and arrived 05/18/2010 - the fastest shipping I have ever heard of, plus beofre shipping I was sent photos of my package, which was awesome.
Was the quality appropriate for the price, in your opinion?
Abso-total-utly
Did the item look like the sales pictures?
She matches quite well
Were you satisfied with the product?
Very satisfied
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Yes!
Would you buy this company's products second-hand?
It depends on how well the item has been taken care of, but probably

Pic of Jia Li - my Angell Studio XiBao:

 

COMPANY NAME Angell-studio
* What did you order? Dora,eyeballs, hair.
* When did you order? Feb. 2010
* How was the communication? great,their customer services rep. help me a lot during that period.they repied my questions paitiently and cares about my doll much.XDD
* How easy was it to pay?through bank transfer quicklyXD
* How long did it take to ship? they told me the tracking NO. after they pakaged my girl , my parcel arrived on 26th March.
* Was the quality appropriate for the price, in your opinion?really good,their goods are in high quality.
* Did the item look like the sales pictures?actually i think she is more beautiful than she was on the web~
* Were you satisfied with the product? yes,of course.
* If you weren't satisfied, how did the company solve your problem?N/A
* Would you order from this company again?of course,and i'm considering to take their MOMO home.
* Would you buy this company's products second-hand?i think ,it depends.

 

* What did you order?
Gneral HuaxiLimited Suit(Global limited for 100sets)

* When did you order?
May 7th 2010

* How was the communication?
The English rep was super sweet and helpful the entire time! She was very clear with what she needed from me and very clear when answering the questions I had.

* How easy was it to pay?
Very easy. I simply put a note in my order asking them to email me with the subtotal and sent it via paypal.

* How long did it take to ship?
The outfit shipped /very/ quickly! With in the same week I ordered!!

* Was the quality appropriate for the price, in your opinion?
Yes, most definitely. I see similar items on other sites going for 2-300 USD more than listed here.
* Did the item look like the sales pictures?
Yes, they looked exactly the same.

* Were you satisfied with the product?
Extremely!

* If you weren't satisfied, how did the company solve your problem?
N/A I loved the product.

* Would you order from this company again?
I'm saving for my next order as I type this

* Would you buy this company's products second-hand?
Second hand? Only if the item is sold out. Otherwise I'd buy directly from the company. they are such sweethearts.

Thank you all so much!! I love this outfit!!

Also here is a picture of the outfit on a Volks SD 13 Boy. (minus the cute dragon helm.)

 

Angell Studio
* What did you order? Luxifa head and some clothes/accessories (also ordered several times before, this is not my first order from AS. Already bought 2 bodies 60 cm and 70 cm and 2 dolls - Lucifer Ltd and Abel pink, but here is info about my latest order)
* When did you order? 2 March, 2010
* How was the communication? Quite good!
* How easy was it to pay? Easy for those, who know paypal
* How long did it take to ship? 7 weeks
* Was the quality appropriate for the price, in your opinion? I think, yes. Thus I guess you need to produce some high-quality clothes and price it higher then.
* Did the item look like the sales pictures? Yes! And it's great.
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? I was satisfied
* Would you order from this company again? Sure!
* Would you buy this company's products second-hand? If the product (e.g. Limited dolls) are sold-out on the site - then yes.

 

Angell Studio
What did you order? 70+ Yandi's dress
When did you order? 13.04.2010
How was the communication? wonderfull; quickly, helpful, nicely; Thank you, Teresa!
How easy was it to pay? Very easy, paypal.
How long did it take to ship? 2,5 weeks
Was the quality appropriate for the price, in your opinion? Yes. Possibly the price might be higher than now, with such excellent quality.
Did the item look like the sales pictures? Yes, but I think real item is much prettier than picture.
Were you satisfied with the product? Yes, totally satisfied.
If you weren't satisfied, how did the company solve your problem? N/A
Would you order from this company again? of course
Would you buy this company's products second-hand? If the item sold out forever, yes, then second hand. But I'm willing to wait and buy item at this company first-hand, they are very good.

 

Angell Studio
* What did you order?
1/4 Mandarava Head, Senior Girl Body, Cat Ears, Extra Hands (in translucent milk french resin), Mandarava wig
* When did you order?
March 13, 2010
* How was the communication?
Excellent! Very quick responses (24-48 hours) to questions, including some answers with pictures even to help explain things.
* How easy was it to pay?
Pretty easy - just wait for the e-mail and they will tell you how much and give the e-mail address to make payment. (They add price of PayPal fee - be warned!)
* How long did it take to ship?
2 months (shipped May 13)
* Was the quality appropriate for the price, in your opinion?
Better than, maybe, even. Wonderful quality for the price. :3
* Did the item look like the sales pictures?
Pretty close - the faceup ended up being a little less heavy (but I actually like it better this way ^^). The body looks even better in person than it does in the company pictures!!
* Were you satisfied with the product?
Definitely
* If you weren't satisfied, how did the company solve your problem?
I was satisfied with everything I received - but I did ask for fist hands in my order, which I did not get. I e-mailed Teresa about this and the same day had a response that solved the problem. It was excellent. :3
* Would you order from this company again?
Definitely. Will be ordering again, in fact. ;3
* Would you buy this company's products second-hand?
Probably - don't see why not? ^^; I buy lots on DoA...

Picture of the wonderfulness that is the Mandarava mold (my Aniqa):

 

Angell Studio
* What did you order? Headphones
* When did you order? 27 April
* How was the communication? REALLY GOOD! The english is amazing and one point I got my e mail replied 4 times(!) in one day! Quick replies and always very very kind
* How easy was it to pay? Well I think it worked out well. Once I got an email from Terasa things worked out so well!
* How long did it take to ship? Two weeks! How nice is not that? and than the volcano where in the way too so it would have taken less if not the ashes been in the way
* Was the quality appropriate for the price, in your opinion? Very much soo. The headphones looks great and they work for real if you plug them in!
* Did the item look like the sales pictures? Yes! Even better!
* Were you satisfied with the product? VERY MUCH!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? YES!
* Would you buy this company's products second-hand? If the person taken care of them, yes

 

* What did you order?
AS Senior Tiny Boy body in Custom Gray-Skin (to match my extra Soom Bygg head), 1/6 black stomper boots. (I also received free pair of peace-sign and pointer hands)
* When did you order?
March 19, 2010
* How was the communication?
Excellent. They normally replied within 24-48 hours. Teresa was also wonderful and sent advanced pictures of my order so I could see the resin match before they shipped the body out!
* How easy was it to pay?
Payment was easy (Paypal) but it would have been more convenient if AS had a module installed on their shopping cart to calculate shipping right when you order (instead of them having to send an email with the total later). Not terrible, but a little inefficient.
* How long did it take to ship?
They were able to ship about a month after they received the sample part I sent them for matching purposes. This was exactly within the timeline I was given. He came in a nice, little zippered pillow, just like my Soom baby.
* Was the quality appropriate for the price, in your opinion?
The price was... acceptable. Getting a custom-matched resin color cost $80 on top of the cost of the body (plus $30 to EMS them the sample part and $30 return shipping on my order). That is - I suppose - just the thing you have to deal with when you love exotic resin colors like gray.

The resin matches perfectly and is wonderfully smooth, not a seam-line in site. I paid almost as much for this body as I did for my Soom Bygg and that doll still has seams!!!! The 1/6 senior boy is a little larger and chubbier than the svelte Soom body. I thought the proportions would be more similar (the measurements on AS site gave that impression), but I'm not disappointed.
* Did the item look like the sales pictures?
With exception of the resin color - yes.
* Were you satisfied with the product?
Definitely! He's adorable and I'm so glad to have a body for my other gray baby.
* Would you order from this company again?
Yes! Definitely.
* Would you buy this company's products second-hand?
If the item was well cared for.

My adorable gray babies. The dark haired boy in the back is the one wearing the Angell-Studio body. (also showing off the extra hands he came with)

 

COMPANY NAME Angell Studio
* What did you order? some clothes, wig, eyes, acsessories
* When did you order? 19.04.2010
* How was the communication? Excelant! Teresa carried about me and ask me about any wishes ^_^
* How easy was it to pay? Very easy
* How long did it take to ship? some days, may be 5 or 6
* Was the quality appropriate for the price, in your opinion? Amazing... as always especially the dress was absolutly beautiful!!! And the headphones are really working! They play music! ...so I must buy a real mp3 player for my doll
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? for 100%
* Would you order from this company again? yes, of course
​

 

* What did you order?
16mm Eyes
1/3 Girl Punk Dress
1/3 Headphones (A2)

* When did you order?
5/29/2010

* How was the communication?
Smooth and easy. Teresa was eager to help.

* How easy was it to pay?
Once I got the total in an email it was no problem. (I use Paypal regularly)

* How long did it take to ship?
It shipped on 6/2/2010 and arrived on 6/5/2010 (a Sat.) Pretty fast I'd say.


* Was the quality appropriate for the price, in your opinion?
Yup!

* Did the item look like the sales pictures?
The eyes and headphones were exactly as pictured (the headphones work too)
The clothes do as well, except the little crosses looked silver in the picture and they are gold (bronze), which is fine as they match the chains better. Also the stockings look different than pictured. However, it did come with underwear, which wasn't even mentioned on the site as part of the set. So all in all I'd say it's certainly a good product.

* Were you satisfied with the product?
Yup! (Though, I'm still waiting on my E-an so I hope it all fits. >.<)

* If you weren't satisfied, how did the company solve your problem?
There were no problems.

* Would you order from this company again?
Yup!

* Would you buy this company's products second-hand?
Maybe, but not because of the company, I'm just picky about pre-owned stuff. I like getting it new.

 

Angell Studio

* What did you order?
Boy's court outfit (shirt, jacket, pants, little hat), briefs, boots

* When did you order?
16 January 2010

* How was the communication?
Excellent! There was a problem with the website and it wouldn't let me register nor order, I emailed Angell Studio and Lily got back to me straight away. She registered for me and took my order via email. She was very prompt with the emails, very helpful and very nice.

The only time that I would say the communication was a bit slack is with updating me on my order's status. They had a problem with a promotional CD that they included in the package and the shipping of my items was delayed and I was only informed of it after I emailed them enquiring on my order's status (although, I did receive a reply the next day).

* How easy was it to pay?
Easy, using paypal.

* How long did it take to ship?
I ordered on 16/01 and items were not sent until the 28/01 and then I received them with in 3-4 days.

* Was the quality appropriate for the price, in your opinion?
Definitely! The outfit is absolutely gorgeous, it is so well made and the material used is very nice. I love the boots and I think they are way cheap for the quality (but I'm not complaining )

With my order they also included a promotional CD, a little stuffed toy and an Angell Studio calendar, which is very nice.

* Did the item look like the sales pictures?
Yes, exactly

* Were you satisfied with the product?
Very much so.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
For sure... I'm actually looking at an outfit right now

* Would you buy this company's products second-hand?
I'll prefer to buy straight from the company but if it's something they don't sell any more I would consider buying it second-hand

 

Angell Studio
Ordered Xibao and Fubao - full sets.
Ordered 4/21/10
Received order 6/8/10
Communication was excellent. I initially communicated with Lily asking about the dolls and then with Teresa after I ordered them. There was a problem with my email accepting emails from China and Teresa tracked me down on den of angels and PM'd me there to be able to discuss order details and to send be pictures of my faces to make sure I liked them. I ordered right before their new web site went up and I think this is what caused the email problem. Once Teresa found me she sent emails through den of angels and to my regular email and I would get both.
It was the best service from any company that I have ordered from.
Payment was through paypal and very easy.
Quality was excellent. These are beautiful dolls. The resin quality is flawless. The clothing is also very well made. The dolls look like their pictures. They pose very easily - like their pictures!
Satisfaction Completely satisfied by the product, communication and ordering time.
Order again - Yes I would order again from this company. I prefer to buy directly but would but products second hand if available from a reliable seller.

 

* What did you order?
boots, wig, sword, 2 strings
* When did you order?
June 3, 2010
* How was the communication?
Very prompt with their English rep confirming my order.
* How easy was it to pay?
Very easy through Paypal
* How long did it take to ship?
about 4 days after the order was placed
* Was the quality appropriate for the price, in your opinion?
Yes, all the items were well made
* Did the item look like the sales pictures?
The wig wasn't tied like in its webpage, but other than that, everything were as pictured.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, if they ever restock the clothing set I've been eyeing for the last few months
* Would you buy this company's products second-hand?
If they really aren't ever going to restock on said clothes, then yes as that would be the only way to get it.

 

* What did you order?
A 70+ cm body in solid butter and several items of clothing

* When did you order?
5/5/10

* How was the communication?
Communication was wonderful. They personally contact you, and always reply within a business day. Teresa is really sweet and great to deal with. I'd asked if it were possible to have the neck sanded down to be smaller (from 11.5cm to 10.5cm), and she looked into it for me and said yes. Later she realized the neck was already 10.5cm, as the body was newer now but the measurements hadn't been updated on the website; she immediately let me know and gave me the option of refunding the money I'd paid for the mod, or to pick out some other merchandise from the site. When the total of the things I'd picked out ended up being a dollar more, I offered to pay the difference, but she told me not to worry about it. Overall, it was a lovely experience.

* How easy was it to pay?
Extremely; I used paypal.

* How long did it take to ship?
Arrived 6/19/10

* Was the quality appropriate for the price, in your opinion?
Definitely.

* Did the item look like the sales pictures?
Even better in person!

* Were you satisfied with the product?
More than satisfied; the body is absolutely perfect for what I needed. I bought it as a body for my Minimee, and the fit, proportions, and resin match are all virtually perfect. It poses beautifully and it's really nicely sculpted.

* Would you order from this company again?
Definitely! I plan on buying a set of jointed hands from them in the future.

* Would you buy this company's products second-hand?
Only if I had to; I'd prefer to order from them again!

 

COMPANY NAME: Angell-Studio

* What did you order?
Andrea
* When did you order?
May 4th
* How was the communication?
Fantastic! I always got a friendly and helpful reply within 24 hours.
* How easy was it to pay?
I ordered around the time Angell-Studio were having problems with their website, but they were so helpful, and once I had confirmed by order via email, payment was easily made through paypal. Once I had paid, they updated my status very quickly.
* How long did it take to ship?
Approx 5-6 weeks I think.
* Was the quality appropriate for the price, in your opinion?
Yes! The quality of Angell-Studio dolls are fantasic, I couldn't find a single fault with him. Worth every penny!
* Did the item look like the sales pictures?
Yes, only he's much cuter in person!
* Were you satisfied with the product?
Extremely!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, without any hesitation! Wonderful to deal with! I wish it was this easy with every company.
* Would you buy this company's products second-hand?
Sure would, but I think I would prefer to order direct from the company.


​

 

I had a wonderful experience dealing with Angell Studio. I ordered 4 mannequins, which came quickly and are just wonderfully made. I was able to email back and forth with questions....I would deal with them again in a heartbeat!

 

* What did you order? 62cm Female body and accesories
* When did you order? 2010.06
* How was the communication? Fantastic!
* How easy was it to pay? payment was easily made through paypal
* How long did it take to ship? about 3 weeks
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? better
* Were you satisfied with the product? very
* Would you order from this company again? yes
* Would you buy this company's products second-hand? yes

 

* What did you order? Doll headphones and a fur wig
* When did you order? July 25, 2010
* How was the communication? Super easy. Teresa contacted me within a day about the order and even asked what size doll the headphones were for so they would fit.
* How easy was it to pay? Pretty easy through paypal
* How long did it take to ship? Never got a shipping notice, the package just showed up today Aug 3, so pretty quick
* Was the quality appropriate for the price, in your opinion? Yes beautiful. The wig is the best quality fur wig I've seen.
* Did the item look like the sales pictures? Better
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? na
* Would you order from this company again? Yes, I have and I will continue to.
* Would you buy this company's products second-hand? Yes

 

COMPANY NAME: Angell-studio
* What did you order?
Leira with faceup, blue eyes, and a wig
* When did you order?
June 22nd
* How was the communication?
It was great, I always got a quick reply to any of my questions.
* How easy was it to pay?
Fairly easy
* How long did it take to ship?
She shipped on the 6th of August
* Was the quality appropriate for the price, in your opinion?
Yes, the resin is beautiful and there were NO seams at all.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes, immensely
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes I would.
* Would you buy this company's products second-hand?
Only if I had to I think, I would much rather purchase directly from Angell-studio after this amazing experience!

 

* What did you order?
Yuma-Milk, Cute Lamb Dress, 1/6 Swimwear, Wigs, Headphone, Eyes

* When did you order?
July 12

* How was the communication?
Excellent! Before I placed my order, I asked a LOT of questions. Teresa was very friendly and helpful and always replied within 24 hours even though she was probably swamped with my endless emails lol. She even accomodated my requests and took some photos of Yuma with a few wigs so I could see how he looked with different wigs and pick my choice (I wasn't really expecting her to do it when I asked). Before he was shipped, she also emailed me some photos of the package. It is not something you would see many other companies do and I really appreciated her willingness to go that extra mile. This is a company that builds rapport with their customers one-on-one on a personal level. It's amazing, to say the least.

* How easy was it to pay?
Yup, I paid by Paypal so it was a breeze. I just send the amount to them once Teresa emailed me the final payable amount including shipping and paypal fees and emailed her back once it was done. She immediately processed my order.

* How long did it take to ship?
Ordered on July 12; he was shipped out on 9th August. So it took slightly less than 1 month.

* Was the quality appropriate for the price, in your opinion?
Yes! The resin was flawless and there was no seams at all. And the wigs I bought are just so soft, natural and lovely!

* Did the item look like the sales pictures?
Yes, I didnt order Yuma with faceup though.

* Were you satisfied with the product?
Yes, very much satisfied! :3

* If you weren't satisfied, how did the company solve your problem?
Nil

* Would you order from this company again?
Definitely~

* Would you buy this company's products second-hand?
It depends, for limited items like Yue, I would. Else, I would rather buy first hand from Angell Studio.

Updated~ latest Yuma's picture~ :3

 

Angel Studio
* What did you order? 3 pairs of tiny panties, two tiny dresses, a tiny wig, a msd wig, SD headphones, leopard speedo, a bunch of earings and tiny s-hooks
* When did you order? Aug 26th
* How was the communication? WONDERFUL!!! - I got personal emails to clarify my order.
* How easy was it to pay? Super easy! I ordered over a weekend and I assumed that I wouldn't get a confirmation email until Monday but I got it within an hour.
* How long did it take to ship? about 1 week
* Was the quality appropriate for the price, in your opinion? Oh for sure....actually I think they could charge more.
* Did the item look like the sales pictures? yes...they are fantastic - especially the earrings
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? see above
* Would you order from this company again? yes in a heartbeat.
* Would you buy this company's products second-hand? yes

 

I bought in this shop twice, no dolls but outfits, shoes and accessories.

I have 1/3 dolls with diffrent size details and I had to rear the descriptions exactly. The sizes are a bit diffrent from SD13 sometimes. Teresa answers all questions very soon and the communication is easy and very nice.

I never had any problems with payment or delivery. Shipping was very fast both times.

One thing I want to point out: All the items are lovely and absolutely beautiful. It's amazing how obsessed about they are to all the little details. The quality of all products is great. For sure I'll visit this shop again ^^

 

COMPANY NAME: Angell Studio
* What did you order? 4 outfits
* When did you order? September 2010
* How was the communication? GREAT!. I ordered on the site.. AS contacted me for the payment and They contacted me again at shipping with photographs of my order pre-packaging and my EMS tracking number.
* How easy was it to pay? Easyer with paypal
* How long did it take to ship? 5 days
* Was the quality appropriate for the price, in your opinion? YES! The items are gorgeous.
* Did the item look like the sales pictures? YES
* Were you satisfied with the product? very very satisfied
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? most definitely
* Would you buy this company's products second-hand? Yes sure!

 

Today, I received the most gorgeous dolls from Angell Studio, I got one of the couples Cinderella and Andrea (they are going to be renamed) and also received the most adorable 5 in doll as a gift, Little Miss Anna, I only ordered these dolls on Sept 1st, and already received them, but not only that, they have the most WONDERFUL customer service! After I ordered, They emailed to thank me for my order and to tell me that I was getting the free little doll, that I had no idea I qualified for, then they kept me updated on their progress, emailing me several detailed photos of their faceups and each doll, making sure it was ok, Then emailed me the tracking number when they were shipped and asked me to contact them when I received the dolls to make sure I was satisfied with them. Now this is true Customer service! If anyone has ever thought about Angell Studio dolls before, I highly Recommend them!! And also when I opened the box it was instant love for all 3, even without eyes and hair, and that does not happen very often for me, lol!

 

Angell-Studio

* What did you order?
Leira Milk with (mostly) default faceup. (I requested pink eye shadow.)
¼ White wig
¼ Pink wig
Eye clay
Two sets of 16mm blue eyes
Upgrade to Senior body
Transparent Milk cat ears
¼ Queen dress
¼ Pantyhose
Headphones (A1)
¼ Fox tail
¼ Fox ears
Two belts
¼ Black Boots
¼ Black Platform Shoes
Fist-hands in transparent milk

* When did you order?
October 9, 2010

* How was the communication?
Mostly good. There were a few times when Teresa responded slowly. Usually weekends, but there was one instance when I sent something on a Wednesday night and didn’t get a response for days, so I resent it that Saturday and got a response the following Monday. Another part of communication that went off seems to be when I asked for hot pink eye shadow for my Leira. Instead, I got pinker lips, but she’s still pretty. I’ll commission another person to give her a new faceup someday.

* How easy was it to pay?
Confusing. After I got an email saying everything I needed it all cleared up. The site doesn’t say anything about how much shipping is, so I had to wait for an email.

* How long did it take to ship?
About a week. They shipped her last Monday and I got her today, which is a Wednesday.

* Was the quality appropriate for the price, in your opinion?
Yes. The dress is absolutely gorgeous, the headphones WORK and Lo herself is SO POSEABLE. There isn’t a seam on her anywhere either. The fox ears and tail are also made out of rabbit fur, and they’re so soft.~ Also, the wigs fit snuggly and, though they're a little hard to get on, they don't slide around at all. I really enjoy that.

* Did the item look like the sales pictures?
Yes. Except for the pinker lips.~

* Were you satisfied with the product?
Yes. Though for some reason she’s a little dusty..?

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I don’t know.. In the last two emails I’ve gotten from Teresa, she said she’s leaving AS, so. Leira was really the only mold I liked, so I probably wouldn’t. I mean, I like some of the SD ones too, but I like MSD size more.

* Would you buy this company's products second-hand?
Probably. Not a doll or anything, but the clothes.

 

What did you order?
1/4 Female Body and 1/4 Male Body in Solid Butter, 2 pairs of shoes

When did you order?
14th November

How was the communication?
Great! Sacci (I think she's the new translator there) was very friendly, and confirmed my order and address with me. She also sent me pictures of the items when they were prepared and ready to be shipped. Out of all the companies I've dealt with, AS has the best communication!

How easy was it to pay?
Very easy, no problems there.

How long did it take to ship?
I was sent the pictures along with tracking number on the 6th of December, so less than one month.

Was the quality appropriate for the price, in your opinion?
Yes. I was surprised to note that they had added kips on all the joints! Certainly a first for me. Also, the body is completely sanded, something you don't see often from bigger companies (apparently having a smooth doll is not your right unless you pay for it). The quality of the resin is wonderful too.

Did the item look like the sales pictures?
Even better!

Were you satisfied with the product?
100%

Would you order from this company again?
Definitely!

Would you buy this company's products second-hand?
I'd prefer to buy first hand, but if it's a good deal, I wouldn't mind.

 

* What did you order?
1 sword and 3 clothing sets
Frogen Sprite (http://angell-studio.com/en/index.php?ctl=product&act=index&p[0]=1503)
1/4 Pinot Grigio-Hua Lian (http://angell-studio.com/en/index.php?ctl=product&act=index&p[0]=845)
1/4 Halloween Gus\'s dress (http://angell-studio.com/en/index.php?ctl=product&act=index&p[0]=520)
1/4 Ancient costume -- ZhiYu (http://angell-studio.com/en/index.php?ctl=product&act=index&p[0]=1651)

* When did you order?
2010-12-24

* How was the communication?
Great. Sales rep followed up with email very promptly. Also received status update emails as well, complete with pre-shipping items and packaging photos, which was a nice touch.

* How easy was it to pay?
Paypal invoice via email

* How long did it take to ship?
3 weeks

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Very much. (The dresses are soft and flowing)Shipping packaging was also safe and secure. Big long box with a very nice separate box for the sword. Thick plastic bags for the clothing. No shipping damages.Clothing also made very sturdy. My hand washing from hell failed to damage it even one bit even with all the dangly decorations on them.

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
When I have money again...

* Would you buy this company's products second-hand?
No. Only second hand I'd buy are furniture and small electronics.

 

What did you order?
Lucifer White Fullset

When did you order?
2010. 11. 17.

How was the communication?
Excellent! I asked lot of questions before I ordered the doll. They always answered me on the next day. Before shipping they sent me pictures of the doll's face-up and the content of the package.

How easy was it to pay?
Very easy. I paid via Paypal.

How long did it take to ship?
3 weeks

Was the quality appropriate for the price, in your opinion?
Yes! The doll is awesome, I love him! The resin is so smooth, completely sanded. The face-up is very beautiful. I like the wig, it is so soft.

Did the item look like the sales pictures?
Yes, they are perfect.

Were you satisfied with the product?
Yes.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Yes I would!

Would you buy this company's products second-hand?
I would rather buy first hand from Angell-Studio.

 

What did you order?
Two 1/6 outfit sets CL1012090 & CL1012040, 1/4 BJD headphones(A1)

When did you order?
February 12, 2011

How was the communication?
Great. Sacci responded to all my questions very promptly and politely. I also wanted to cancel something and she was perfectly fine with that, and kept me updated via e-mail. They also sent me a picture of my order before they shipped out, which was nice.

How easy was it to pay?
Easy, but I had to manually send them payment via Paypal cause I didn't get how their site worked. ><

How long did it take to ship?
I ordered during their Lunar Year vacation so it shipped on March 4th and arrived March 30th. At first Sacci quoted me the price for EMS but then realizing that she had made a mistake, quoted me for regular air mail instead. It was a lot cheaper so I went with that.

Was the quality appropriate for the price, in your opinion?
Yes and no; the jacket and shirt for one of the outfit sets was made with fabric that seemed poor in quality and the inside hems were not finished with a serger. The material was also too stretchy and didn't seem like it'd last very long. The pants on the other hand were very nicely made and detailed. They sent me an extra backup button for the jacket though, which was nice.

Did the item look like the sales pictures?
No... the sales photos looked a lot better.

Were you satisfied with the product?
Kind of... not really? ><

If you weren't satisfied, how did the company solve your problem?
I hoard a lot of tiny outfits so I pay a lot of attention to details like those I mentioned above, but if you don't care about minor details then I guess these things won't bother you..

Would you order from this company again?
It depends.. I would if it was something I really wanted and didn't mind the wait. I would buy accessories/shoes, but I would be more careful with clothing in the future.

Would you buy this company's products second-hand?
No, I would just buy from the company. =)

 

* What did you order?
CL10122720 (the pink 1/3 girl outfit), SH31014 (silver 1/3 shoes), 1/3 Light Golden Long Wig,
JE00062 (belt), EY16005 (turquoise 16mm eyes), 4.5mm Rubber Band

* When did you order?
March 6th, 2011

* How was the communication?
Great! They would reply within the next day. Sometime within 10 minutes.

* How easy was it to pay?
Very easy with paypal.

* How long did it take to ship?
4 days once they shipped it. I got it March 28th. They had to
make the outfit I ordered.

* Was the quality appropriate for the price, in your opinion?
Yes! The quality was very nice and what I expected (and better).

* Did the item look like the sales pictures?
Yes. The belt I got I thought it was white from the picture, but it's silver.
I don't mind it at all.

* Were you satisfied with the product?
Very!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes! I plan to.

* Would you buy this company's products second-hand?
Maybe, if it was in good condition. I would prefer to buy from the company.

 

ANGELL STUDIO

* What did you order?
Kimo limited fullset

* When did you order?
Around 16th february.

* How was the communication?
I have lots of questions so after they come back I found Sacci on Msn and ask her almost anything. They reply to my mails too and they were exquisite.

* How easy was it to pay?
The way it is at Angell Studio. You order, your receive the invoice, you pay. With paypal.

* How long did it take to ship?
They shipped him on 13rd april. They also had to process a lot of orders in those weeks (because of new year's holiday and event).

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
The doll does. The wig doesn't, it's much more ruffled. The eyes look brighter, of a more intense blue, in the website photo, but it's a matter of screen and slightly photomanipulation, I suppose.

* Were you satisfied with the product?
I do. The resin is smooth, the colour is beautiful, the makeup lovely. He has no seams line, and he got kips on wrist, elbow and hip joints.

* If you weren't satisfied, how did the company solve your problem?
I won't complain for the wig nor for the eyes with the company. I'm not really disappointed.

* Would you order from this company again?
If they'll come out with some new nice doll, yes! ^_^

* Would you buy this company's products second-hand?
I'd prefer to buy first hand products.

***

ps: I order through a swiss shopping service but I did chat with sacci and email with AS before deciding to order with the shopping service, so I thought I can give my personal contribution to this.

 

COMPANY NAME Angell Studio
What did you order?
Gabriel Pink without make-up with senior body and pierced ears, 2 pair of 18mm eyes, wig, shoes, eyelashes, high-heeled feet. I received in addition Ash's Event head and socks.
When did you order?
April 13th 2011
How was the communication?
Communication was excellent! George replied me within one hour, answered all my stupid question and helped me to solve all problems. Also he sent me photos of my order when it was ready to ship.
How easy was it to pay?
It should be very easy but I had some problems with my paypal account so I was able sent only 200$ of 700 at first. So George gave me their Western Union adress and I sent the rest of sum through it ^^
How long did it take to ship?
They made my doll about 30 days and when she was shipped I received her rather quickly, in 11 days.
Was the quality appropriate for the price, in your opinion?
Quality is excellent! Gabriel came without any seams and well strung. Wig and shoes were very well made too.
Did the item look like the sales pictures?
The doll yes, but eyes were much lighter. But they're beautiful anyways ^^
Were you satisfied with the product?
In general yes, well, except for the high-heeled feet. And wig turned out to be bigger than doll's head. It didn't fit her absolutely.
If you weren't satisfied, how did the company solve your problem?
High-heeled feet weren't the same color as I ordered so George offered me two variants: to remake feet - it would take a week or more because of a lot of orders - or to send the item as it is and to add a pair of socks as a present. And above it I'll get 10% discount for my next order. I agreed for the second variant.
Would you order from this company again?
Of course I would! Now I have 10% discount for the next order and I fell in love with their rabbits^^ And I don't mind high shipping cost.
Would you buy this company's products second-hand?
Only if the same product is sold out.

 

* What did you order?
Cinderella (solid pink, red face up, body blushing), 58CM High-heeled feet (solid pink), 1/3 kimono-style bathrobe(red)
* When did you order?
June 18, 2011
* How was the communication?
Awesome!
* How easy was it to pay?
Very. Waited for them to email me the price and paid with paypal.
* How long did it take to ship?
Sent out on Wednesday July 13 and got here on Monday July 18. So 5 days not counting Sunday. Got here exactly a month after I ordered!
* Was the quality appropriate for the price, in your opinion?
Yes! They even put silicone rings in her joints.
* Did the item look like the sales pictures?
Exactly.
* Were you satisfied with the product?
Very!
* If you weren't satisfied, how did the company solve your problem?
No problems
* Would you order from this company again?
Yep.
* Would you buy this company's products second-hand?
If it was in good condition. I would usually prefer to buy from the company.

 

Angell-Studio
* What did you order?
1/4 Pink pastry underwear
1/4 Arron’s palace suit
Tung Oil Umbrella(A)
1/4 White pet WG
WG41023
WG62001
SH61009
1/4 Male Trendy Black Boots
1/4 Ancient Style Pink brocade Shoes
1/4 Antique silver flower embroidery shoes

* When did you order?
2011-07-19

* How was the communication?
Prompt with multiple follow-up and informative emails

* How easy was it to pay?
Paypal

* How long did it take to ship?
Shipped on 2011-07-25

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes
Also got a embroidered scented bag. So won't have to make my own for the the new storage box I just got.

* Would you order from this company again?
Likely
* Would you buy this company's products second-hand?
Maybe

 

* What did you order?

1/3 BJD Terezie (solid butter)
1/3 Body make-up A
1/3 Doll A face-up
1/3 Royal garden rose high heels
1/3 Margarita European royal style clothing -- Margarita
1/3 Golden Palace curls wig
1 pair of glass 14mm green eyes
High-heeled feet (solid butter)

70+cm Tristan (solid butter)
1/3 Light Brown European Style wig
70+ European classical aristocratic clothing -- Tequila
70+ Royal Knight Boots
70+ Body make-up A
Face-up for Dancing party -- Tristan

Vanilla incense

* When did you order?
May 27th

* How was the communication?
Absolutely wonderful. George, the English rep, was very friendly and easy to talk to. He answered my questions promptly, and even changed my order when I had told him I accidentally ordered Tristan in translucent. A really great person to talk to!

* How easy was it to pay?
Very easy. Used my credit card.

* How long did it take to ship?
I ordered May 27th, and it arrived to me August 5th

* Was the quality appropriate for the price, in your opinion?
Above and beyond! The outfits that I ordered were nothing short of breathtaking. The detail was meticulous and immaculate, and just stunning. The dolls are gorgeous, and everything is made with painstaking care.

* Did the item look like the sales pictures?
Even better.

* Were you satisfied with the product?
Absolutely!!!!

* If you weren't satisfied, how did the company solve your problem?
I had accidentally ordered Tristan in translucent butter, so I sent them a message stating that I MEANT to put solid butter. The order was fixed/changed immediately.

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
It depends on the owner as well as the doll/item. Maybe.

 

I just ordered Amy's Palace Dress and the process was easy so far... I'm not sure how it works from here... I placed my order but did not pay. I suppose they will email me the quote and then I'll pay? Hopefully shipping is okay.

 

yes they will email a total price, i sent a email and asked about my order because i wasn't sure either, they responded in a few hours with the total price
* What did you order? 1 trisection purple kimono
* When did you order? about the 22 of nov
* How was the communication? very quick to reply and easy to understand.
* How easy was it to pay? paypal, easy, except their PayPal service on their site was down so i had to do it manually.
* How long did it take to ship? less than a week
* Was the quality appropriate for the price, in your opinion? it looks good, haven't inspected it to closely yet, some of the sequins have come loose but its minor, the fact that it also included underwear,hair clips,choker,tights and other assorted goodies more than makes up for it
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? see above
* Would you order from this company again? yes, working on my next order now
* Would you buy this company's products second-hand? yes,

 

* What did you order? x1 YoSD Wig, x2 MSD Headphones [1], [2]
* When did you order? 30th October 2011
* How was the communication? The Angell-Studio English rep was very sweet, and polite They replied to my question with a day!
* How easy was it to pay? A little confusing, as the [Pay Now] button on their website didn't work. But I left them a message on their QnA asking how much shipping was, and then sent the money via Paypal.
* How long did it take to ship? 4 days to ship; and then 11 days in transit (items arrived to me on 14th November)
* Was the quality appropriate for the price, in your opinion? Yes, good quality items at very reasonable prices!
* Did the item look like the sales pictures? The wig: Yes! Headphones: Kinda; I asked for white headphones but got pink, the 'Kitty Headphones' have a white head-band instead of clear. I'm not upset about it (but my boy doll won't be wearing the pink ones! lol) It also says the Kitty Headphones will be 'Random Delivered'.
* Were you satisfied with the product? Yes. The wig has a beautiful gradient and is so soft, but it's a bit 'roomy' on most of my YoSD dolls xD~ The headphones really work too! (which is silly but kinda fun too xD) They are a bit big on my 1/4 dolls though...They fit okay, but sit low on their heads, the ear-covers are on his jaw~ xD
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Certainly!
* Would you buy this company's products second-hand? If in good condition :3

 

* What did you order? Amy's Palace Dress
* When did you order? November 2nd 2011
* How was the communication? It was very on and off when I was trying to contact through the "Do you want to ask" button on my order, and when I tried to contact the administrator. Once I used the "message" tab on the site, however, everything went smoothly. It took a day or few for each reply, but it worked out.
* How easy was it to pay? Quite annoying, but now that I know how it all works I guess it won't be so bad if there's a next time. They have to give you their paypal address since their pay button doesn't work.
* How long did it take to ship? Ordered November 2nd arrived November 29th
* Was the quality appropriate for the price, in your opinion? The shipping was only 15 EMS, and the item was very well priced for how much you get with such great quality.
* Did the item look like the sales pictures? It looks even better than the pictures because it's here in real life! But really, the color is a little more vibrant in real life, like the off-white of the dress that seemed pink is definitally a pink pearl. I love it though.
* Were you satisfied with the product? Yes very very much so!
* If you weren't satisfied, how did the company solve your problem? (They were very helpful and nice while i was confused during ordering)
* Would you order from this company again? If I find an item I like enough I will deal with the ordering process again to get it
* Would you buy this company's products second-hand? If they had a more understandable dealer that was official It'd probably be a lot easier to buy from them


Here's my package/box opening! http://mangakaresource.weebly.com/1/post/2011/11/angell-studio-box-opening-amys-palace-dress.html

 

COMPANY NAME: Angell-Studio

* What did you order? BB Yuna, and some clothes, and I organized an Grouporder with some friends.
* When did you order? I started my order at the end of September 2011, and asked if I could combine it with a group-order, which I put in at Friday 14 October 2011.
* How was the communication? Perfect! I got answered really quick, and George was always really friendly and helpfull.
* How easy was it to pay? Really easy.
* How long did it take to ship? It took about two to three weeks to complete and finish the order. And it took ONLY NINE DAYS from the day the order was shipped, to the day it arrived at my place!!!!
* Was the quality appropriate for the price, in your opinion? It sure was! I really love Angell-Studio, and I still have contact with George, with writing emails, etc. I think of him as a friend, and penpal. He's really nice!
* Did the item look like the sales pictures? In reality things were even prettier than they looked on the pictures, but yes, they did look like the pictures.
* Were you satisfied with the product? Absolutely, and my friends who joined in my grouporder, all said they are really satisfied too!
* If you weren't satisfied, how did the company solve your problem? I was completely satisfied! But they said, if there are problems, just to say it, and I'm sure they would have helped me if things had been broken or missing, or anything.
* Would you order from this company again? I sure would! They are my TOP ONE Company!!
* Would you buy this company's products second-hand? Yes, I already did, the first doll I ever bought, his body was a secondhand Charm body from AS, and the girl's body I bought second, was a secondhand 62cm girl body, also from AS. I love all of them! I think AS has really smooth and soft resin. I really love it! I wouldn't mind buying secondhand again, even if they would be in not so good shape. All dolls deserve a good home, and we can always clean them up, when needed, so no worries. Also, I love giving those who have been through a lot, a new chance and clean them all up and give them a new life. I already did so with other things when I was still a small child.

 

THANK YOU ANGELL STUDIO!
* What did you order? Cinderella tan skin, punk make up "Yan-Di"'s outfit
* When did you order? End of August
* How was the communication? I ordered through MoC, so I didn't communicate with A-S directly.
* How long did it take to ship? Exactly 3 months. No complaints, I've waited longer from other companies.
* Was the quality appropriate for the price, in your opinion? YES!
* Did the item look like the sales pictures? I have to say, their pictures of the tan skin is actually an accurate portrayal. I do wish they didn't shop the heck out of their pictures though, a lot of detail in the body got lost; I think my girl looks even better in person compared to the pictures. She was more than what I was expecting. And the outfit I ordered was also so much more beautiful.
* Were you satisfied with the product? Yes. VERY satisfied.
* Would you order from this company again? Already did! XD
* Would you buy this company's products second-hand? If it were in good condition, yes.

Thank you Angell-Studio! You haven't disappointed me at all. I had really bad experiences with two companies before my Cinderella came in, and I was beginning to back off the doll hobby a little. I even started getting less excited about dolls coming in, but you reminded me how much I love my resin children. ​

 

Angell Studio

* What did you order?: - 1/4 Pink Pastry Underwear
-1/4 Pink Bunny Pajamas
-1/4 CL10122120 (Pink Winter Coat Set)

* When did you order? - February 13, 2012

* How was the communication? - Great! Well, they never informed me when they had shipped the item (the status still says Paid - Are Stocking...) But they were always very fast to respond to e-mails and very friendly!

* How easy was it to pay? - Very easy! I followed their instructions, and there was no trouble at all!

* How long did it take to ship? - 3 weeks, I estimate?

* Was the quality appropriate for the price, in your opinion? - YES. I wasn't sure whether or not to expect it, but I am blown away by the quality and detail for the price!

* Did the item look like the sales pictures? - Exactly.

* Were you satisfied with the product? - Very much.

* If you weren't satisfied, how did the company solve your problem? - N/A

* Would you order from this company again? - Of course! I am keeping an eye on their clothing section for anything I may want!

* Would you buy this company's products second-hand? - Depends if I couldn't find it first-hand. I would buy from a dealer, though.

 

* What did you order?
LE Qing yin boy

* When did you order?
December 20, 2011

* How was the communication?
Excellent. George is on top of answering all questions practically as soon as you ask them. Not counting weekends, I never had to wait for more than a day to get a reply.

* How easy was it to pay?
AS's paypal button is broken, so it must be done manually, but that's not difficult for anyone who spends any time in the Marketplace. :3

* How long did it take to ship?
There's a complicated question. In theory he arrived January 21, which is lightning-fast, but they sent me the wrong head. x_x So, much messaging back and forth later, I finally got the correct head March 12.

* Was the quality appropriate for the price, in your opinion?
Oh yes. The sculpting of those ears is magnificent, the resin is smooth and silky, and AS put kips in his shoulders and wrists free of charge.

* Did the item look like the sales pictures?
I ordered him in butter, and blank, but otherwise yes.

* Were you satisfied with the product?
Very much so.

* If you weren't satisfied, how did the company solve your problem?
Originally they were just going to give me 20% off my next order, but I'd already put in my order for the only other AS doll on my list, and besides, Qing yin is limited and I wanted what I'd ordered. So they had me send the incorrect head back and were going to refund for shipping, but their accounting person was on holiday so they let me choose $40 worth of merchandise instead that they shipped to me along with the correct head. It had some smudges when it arrived, but that was easy to clean.

* Would you order from this company again?
Yes. I have a Baron Samedi on order.

* Would you buy this company's products second-hand?
Already did. My F-31 is on a secondhand Angell-Studio body.

 

COMPANY NAME
Angel Studio

*What did you order?
Doll stands, shoes, wigs, foam face mold, mannequin

* When did you order?
18 March 2012

* How was the communication?
Excellent

* How easy was it to pay?
Easy via paypal

* How long did it take to ship?
Super fast shipping- ordered on 18th March got them on 23rd March - pretty impressive!

* Was the quality appropriate for the price, in your opinion?
Yes, very well made and worth every dollar. They're not expensive to begin with.

* Did the item look like the sales pictures?
Yes, I thought the actual items looked even better than the pictures!!!

* Were you satisfied with the product?
Very pleased.

* If you weren't satisfied, how did the company solve your problem?
Yes, I was missing the rod from the mannequin set - they sent a replacement and gave me 15% off for my
subsequent order as compensation. They also gave me a freebie!


* Would you order from this company again?
In a heart beat. They are very friendly and sincere. I highly recommend them.

* Would you buy this company's products second- hand?
Yes, why not?

 

Angell Studio

* What did you order?
Kasdan, changed to female, with the senior body and in solid pink, plus some extra hands and accessories.

* When did you order?
February 26, 2012

* How was the communication?
Very good at first... replies were fast, and they were happy to add new items to the order for me. I asked them to not ship until April 15, as I would be out of the country.

However, they didn't notify me before shipping, and shipped to the wrong address. I don't know who made the mistake with the address, but if I'd had a tracking number I would have known something was wrong. I only discovered the mistake because someone left the final delivery notice on our apartment notice board. They must have shipped before the date I requested, though, based on the date on the notice.

* How easy was it to pay?
The Paypal on their site was broken, but it was easy to pay on Paypal once they sent me instructions.

* How long did it take to ship?
I don't know, because they didn't tell me when it shipped.

* Was the quality appropriate for the price, in your opinion?
Every change I made added cost that was a little much (eg. $6 to change gender), but in general, yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Mostly, and my only complaint isn't their fault! The skintone is a little pinker than I was expecting.

* If you weren't satisfied, how did the company solve your problem?
I haven't informed them yet.

* Would you order from this company again?
Probably not.

* Would you buy this company's products second-hand?
Yes.

 

ANGELL-STUDIO
* What did you order?
Baron Samedi with faceup, wig & eyes.

* When did you order?
February 29th.

* How was the communication?
Great in the beginning while I was paying... but radio silence after that. I sent a message to the message board and email to George. Both went ignored. No shipping notice was sent either.

* How easy was it to pay?
Their PayPal link on the site is still broken, so had to go in and manually send the money. Not too much trouble though.

* How long did it take to ship?
Doll, wig & eyes arrived April 30th.

* Was the quality appropriate for the price, in your opinion?
Absolutely. Baron is lovely and the faceup is beautiful.

* Did the item look like the sales pictures?
Yes!

* Were you satisfied with the product?
Yes. Love this doll so much.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Sure. Especially if they made a lady doll with a skull face.

* Would you buy this company's products second-hand?
Yup.

 

* What did you order?
Shoes

* When did you order?
July 11, 2012

* How was the communication?
Terrible on the website. They never replied to my messages.
They don't notify you when you're order is shipped, and you have to email them to get the tracking number.
However, emails were answered within 3 days.

* How easy was it to pay?
Directly from the Paypal, since their website had some problems.

* How long did it take to ship?
A little over a week. Might have taken them longer if I had not emailed them about my order.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
Haven't found any problems yet.

* Would you order from this company again?
Maybe.

* Would you buy this company's products second-hand?
Depends.

 

* What did you order?
HUAXI(70CM) Lucifer(60CM)
* When did you order?
2008 2009
* How was the communication?
With the company Customer service
* How easy was it to pay?
bank on the net
* How long did it take to ship?
2 months
* Was the quality appropriate for the price, in your opinion?
maybe the price a little higher?
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes,the resin transparent is beautifl
* If you weren't satisfied, how did the company solve your problem?
The company delaied the delivery date
* Would you order from this company again?
Maybe
* Would you buy this company's products secondhand?
Yes.but the resin turned yellow qucikly​

 

I know it's 2012 but there wasn't a spot for this, so.

COMPANY NAME
* What did you order? [TABLE="width: 100%"]
[TR]
[TD]earring×(2)[/TD]
[/TR]
[TR]
[TD]smoky grey knitting scarf×(1)[/TD]
[/TR]
[TR]
[TD]1/3 male anti-dyeing Underwear×(1)[/TD]
[/TR]
[/TABLE]

* When did you order?
My order was officially confirmed (several times), the last being on September 2nd of this year.

* How was the communication?
They were very sweet, but they confirmed getting my payment several times and never sent my order, and now they're saying they never got it.

* How easy was it to pay?
It wasn't that bad, but there wound up being lots of emails back and forth.

* How long did it take to ship?
It never shipped. I never got it. I had another order in with a different company at the same time, so when my friend was talking about what she got, I assumed it was the Angell order. It wasn't. :'D My bad.

* Would you order from this company again?
No. The price was great, but the shipping cost more than tripled the total and the items never came.