Safrin Doll Feedback (ALL)

* What did you order?
Eyeco 17mm carmel eyes
* When did you order?
Sunday the 28th of June
* How was the communication?
Fine, notified when order was received and when it was shipped.
* How easy was it to pay?
very easy
* How long did it take to ship?
Eyes arrived on Monday the 6th of July. They would have probably come sooner if the 4th of July holiday hadn't been on Saturday.
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
Yes. They seem a little darker in person, but that's fine.
* Were you satisfied with the product?
yes
* Would you order from this company again?
This is actually my second order this year, so yes. ^__^

 

* What did you order? Several pairs of Eyeco eyes

* When did you order? 4 or 5 times already this year.

* How was the communication? Excellent!

* How easy was it to pay? Super easy. They have a paypal checkout link.

* How long did it take to ship? They eyes arrived at my house within 1 week of ordering despite a notice of potential delays posted on the site.

* Was the quality appropriate for the price, in your opinion? Yes.

* Did the item look like the sales pictures? Exactly. One of the things I love about Safrin is they have the most accurate eye-color pictures out there.

* Were you satisfied with the product? Very much so.

* If you weren't satisfied, how did the company solve your problem? When one pair I ordered was too large, they let me return them for a correctly-sized pair. All I had to do was pay for shipping.

* Would you order from this company again? I am in the process of doing so now, so yes!

* Would you buy this company's products second-hand? Yep yep.

 

* What did you order? Safrin acrylic eyes in Pure Dark Purple size 12mm and 14mm

* When did you order? July 16, 2009

* How was the communication? No communication just recieved tracking number for my items

* How easy was it to pay? Very easy thru paypal

* How long did it take to ship? They shipped on the July 21 recived them on the 23rd

* Was the quality appropriate for the price, in your opinion? Yes very

* Did the item look like the sales pictures? Much pretier in person

* Were you satisfied with the product? Very much

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes I would

* Would you buy this company's products second-hand? No, I rather buy directly from them.

 

What did you order?
A pair of 16mm Eyeco Platinum (soft glass) eyes in Dresden.

When did you order?
August 6th, 2009

How was the communication?
Perfect! I was sent a confirmation email. =)

How easy was it to pay?
Easy with PayPal checkout.

How long did it take to ship?
It was really fast! Even with the most basic shipping I got them in a few days (they arrived on the 10th).

Was the quality appropriate for the price, in your opinion?
Absolutely. They're gorgeous eyes and unbeatable in their price range.

Did the item look like the sales pictures?
Yes, they were even prettier in person. Safrin Doll has the most accurate eye photos since they take their own pictures as well as using the company's.

Were you satisfied with the product?
Yes, totally!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Yes, I plan on doing so soon.

Would you buy this company's products second-hand?
I haven't bought their Safrin Doll Acrylics, but I would definitely buy the Eyeco Platinum Glass eyes again.

 

* What did you order?
Eyeco 12/13mm P056 eyes and Eyeco 12/13mm Autumn Hazel eyes
* When did you order?
Friday, August 14th
* How was the communication?
Fine, notified when order was received and when it was shipped.
* How easy was it to pay?
Very easy with PayPal.
* How long did it take to ship?
Arrived on Monday the 17th, which was very quick as they were just sent First Class mail. =D
* Was the quality appropriate for the price, in your opinion?
Yes, very much.
* Did the item look like the sales pictures?
Yes...I love that they have pictures of all the eyes actually in a doll's head as that can change the colour a bit from how they look set out flat under lighting.
* Were you satisfied with the product?
Yes...though the dolls the eyes are for aren't even here yet. ^^;
* Would you order from this company again?
Yes, definitely!

 

* What did you order?
18mm Soom Blue Marble Eyes

* When did you order?
19 August

* How was the communication?

Absolutely brilliant.

Despite the website listing the eyes I wanted as being in stock, unfortunately they weren't and Jenny got back to me the following day in respect to this. Not only was she very apologetic but she also refunded me $5.00 and let me know that I could either choose another pair of eyes or have all my payment refunded.

When I mentioned that I'd been hoping to get the Blue Marble Eyes because I was making a BW version of a doll I already have in NS... but would give Gray Marble a go because they were in stock, she actually compared the two colours (having Blue Marble in a smaller size than I wanted) and let me know how similiar they are.

Seriously, as customer service goes I honestly can not fault it.

* How easy was it to pay?
Simple - Paypal

* How long did it take to ship?
I live in Australia and received the eyes on 27 August - very quick, in other words.

* Was the quality appropriate for the price, in your opinion?
Average price for Soom eyes with extremely reasonable shipping - so, yes.

* Did the item look like the sales pictures?
Uh-huh

* Were you satisfied with the product?
I'm yet to receive a pair of Soom eyes I haven't been satisfied with.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely.

* Would you buy this company's products second-hand?
Probably not - but that's only because of the great pricing, shipping and customer service from Safrin Doll.

 

* What did you order?
Souldoll feline eyes in red, 14mm

* When did you order?
August 10th

* How was the communication?
Excellent.

* How easy was it to pay?
Did it by Paypal and it was a snap

* How long did it take to ship?
August 12th was the shipping date

* Was the quality appropriate for the price, in your opinion?
Yes. Cheaper than buying direct from Souldoll as well since I saved on overseas shipping

* Did the item look like the sales pictures?
They looked better with nice depth

* Were you satisfied with the product?
yes. very satisfied. they went into my doll as soon as I got him

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
This was my second order with them and I plan to order from them again for one of my future dolls

* Would you buy this company's products second-hand?
N/A

 

* What did you order? A pair of Eyco 16mm silicone Emerald-Gold eyes
* When did you order? September 2nd, 2009
* How was the communication? Pretty good, I didn't really ask them any questions.
* How easy was it to pay? Very easy, I used paypal
* How long did it take to ship? Two days, I just got them today.
* Was the quality appropriate for the price, in your opinion? Yes, They're very nice eyes.
* Did the item look like the sales pictures? They look better, more life, a little lighter, but still amazing.
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Absolutely.
* Would you buy this company's products second-hand? Only if it was a lot cheaper I suppose, Shipping is just too great from Safrin.

 

* What did you order? 14mm Eyeco Soft Glass Eyes (Can't remember the name)

* When did you order? December 4, 2009

* How was the communication? Because they could not find one of the eyes in stock I ordered, they refunded me the money I paid for it, plus shipping, and they were very quick to realize the mistake. I was very happy and grateful for the way it was handled.
* How easy was it to pay? With paypal, very easy.

* How long did it take to ship?Less than a week. Fast!

* Was the quality appropriate for the price, in your opinion?YES! I love Eyeco eyes.

* Did the item look like the sales pictures? Yes, and even a little better.

* Were you satisfied with the product? Definitely, yes.

* If you weren't satisfied, how did the company solve your problem?Never had a problem before, but as I said, they were very quick to make right a mistake in their stock for me.

* Would you order from this company again? I will definitely buy from them again. I love Eyeco eyes and they have such a fantastic selection of them there.

* Would you buy this company's products second-hand? I suppose I would if there was a lower price on the eyes I wanted (and I tend to get the smaller, harder to find sizes) but Safrin is just a great, reliable, quick place to get the eyes that I know I love.

 

* What did you order? souldoll eyes, eyeco, safrin doll

* When did you order? various - i'm late

* Did you order directly from the company, or through a distributor or dealer? direct from safrin

* How was the communication? easy and great

* How easy was it to pay? easy - used paypal

* How long did it take to ship? shipped pretty fast

* Was the quality appropriate for the price, in your opinion? yes

* Did the item look like the sales pictures? yes

* Were you satisfied with the product? yes...

* If you weren't satisfied, how did the company solve your problem? n/a

* Would you order from this company again? yes

* Would you buy this company's products second-hand? yes pending quality

 

* What did you order? 18mm Eyeco eyes
* When did you order? Dec 27, 2009
* Did you order directly from the company, or through a distributor or dealer? Directly
* How was the communication? Flawless
* How easy was it to pay? Easy through Paypal
* How long did it take to ship? Shipped on Monday, arrived on Wednesday
* Was the quality appropriate for the price, in your opinion? Yes--very pleased
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes, already thinking about it.
* Would you buy this company's products second-hand? Maybe--just as easy to order directly, esp w/free shipping.

 

http://www.safrindoll.com/

* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

 

* What did you order? I initially ordered three pairs of Safrin Doll eyes, then exchanged them for one pair of Safrin Doll eyes in a different size, and one pair of Souldoll acrylic eyes... and then changed the size of one of the eyes in the exchange order before shipping.
* When did you order? Initial order was January 23rd, eyes arrived three/four days later; return began February 10th, and eyes were received February 24th (due to me changing my order).
* How was the communication? Excellent. Jenny responded very promptly to all of my e-mails.
* How easy was it to pay? Easy. The website has an easy "Cart" system, and in my exchange order, Jenny sent me an invoice for the added amount.
* How long did it take to ship? A few days the first time, longer the second, but again, that was my fault.
* Was the quality appropriate for the price, in your opinion? Yes. The Safrin Doll eyes are very nice for their low cost, and they have a great low dome, which I love. The Souldoll acrylics were fairly priced as well.
* Did the item look like the sales pictures? One pair of the Safrin Doll eyes were slightly lighter than the pictures on the website (part of the reason for my original return, the other was to change sizes), but the rest were all as pictured.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? Jenny was FABULOUS at allowing my exchange, and she didn't charge me shipping for the second order, which was a nice surprise. Indeed she was incredibly nice throughout the whole transaction, despite my annoying flakiness in changing my order.
* Would you order from this company again? Definitely.
* Would you buy this company's products second-hand? Yes.

 

* What did you order?
Eyeco 14mm/15mm A255
Eyeco 12mm/13mm Dresden

* When did you order?
3/16/2010

* How was the communication?
Great. I got a confirmation e-mail right after I placed the order and then a shipping notice the same day.

* How easy was it to pay?
Very easy through Paypal.

* How long did it take to ship?
Ordered the eyes on 3/16 and had them in hand on 3/18. Shipping is lightning fast!

* Was the quality appropriate for the price, in your opinion?
Very fair pricing.

* Did the item look like the sales pictures?
Yes. In fact they looked better in person.

* Were you satisfied with the product?
Yes - very!

* If you weren't satisfied, how did the company solve your problem?
N\A

* Would you order from this company again?
As long as Jenny is selling eyes I'll be buying them from her. She's easy to do business with, ships quickly, and simply makes online shopping a pleasure.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order? Two pairs Hand glass eyes
* When did you order? March 22, 2010
* How was the communication? Excellent and prompt
* How easy was it to pay? Very
* How long did it take to ship? Shipped the same day, arrived March 24
* Was the quality appropriate for the price, in your opinion? Very much so
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

* What did you order? Souldoll P56 16mm
* When did you order? April 10th
* How was the communication? No problems
* How easy was it to pay? Very easy
* How long did it take to ship? 3 days, took about a week to arrive
* Was the quality appropriate for the price, in your opinion? Yes, I had no issues with the actual quality
* Did the item look like the sales pictures? No - the colour was a completely different shade to the website image, and I was quite disappointed. They were even further from the right colour than the eyes I was buying them to replace, and I initially thought they had sent the wrong colour by accident! It was partially my own fault as I did not think to check with the images on Souldoll's own website, which are far more accurate, but their sales photo is extremely misleading (compare their photo with Souldoll's own, more accurate one.)
* Were you satisfied with the product? Not really
* If you weren't satisfied, how did the company solve your problem? I don't intend to contact them as it was partially my own fault, and the shipping cost to return them wouldn't really be worthwhile.
* Would you order from this company again? Yes, but only if I can find other images of the product to verify the colour!
* Would you buy this company's products second-hand? N/A - they were Souldoll eyes, not Safrin Doll's own. I would probably buy Souldoll's eyes second hand if it were cheaper/a sold-out colour.

 

I am not sure if I am supposed to post in this thread or not, but a mod can always remove it, yes?

A customer should absolutely expect that my product images match the product (barring minor differences in monitor calibration, which was not the case here). Selidor was absolutely correct that the product image did NOT look like the product at all and this was entirely my fault. She should expect to get the product she sees and I work hard to make sure that is the case, so this was a failure on my part. I have contacted Selidor in hopes of making this right and turning a negative/neutral experience into a positive one for her.

 

* What did you order? Hands Glass Craft Eyes
* When did you order? I have ordered from Safrindoll.com about 5 times, 1st time leaving feedback here
* How was the communication? Superior
* How easy was it to pay? Easy-paypal
* How long did it take to ship? About 1 hour-lightening fast, inexpensive, shipping every time
* Was the quality appropriate for the price, in your opinion? Absolutely-my favorite source for Hands Glass Craft
* Did the item look like the sales pictures? Better
* Were you satisfied with the product? Completely
* If you weren't satisfied, how did the company solve your problem? I have never been dissatisfied with Safrin! USPS lost a package, which I had paid first class shipping to have sent. The eyes arrived at my local sorting center in one day, then simply dissapeared. I could track them up to the point where my post office received them. Safrin did not have to replace the eyes, it was obviously my Post Office's fault, but they did. Immediately. Above and beyond customer service.
* Would you order from this company again? Definitely, I just placed another order the other day. This is just the best source for eyes, huge selection, great pricing with many price points, and amazingly quick shipping.
* Would you buy this company's products second-hand? Yes, if the seller would ship as quickly as Safrin does!

 

* What did you order?
1 pair 16/17mm Eyeco Dresden eyes and 1 container of eye putty

* When did you order?
April 27, 2010

* How was the communication?
Great! I got an order confirmation, shipping confirmation and tracking number via email.

* How easy was it to pay?
Very, I used paypal.

* How long did it take to ship?
My items shipped on the 28th and arrived on the 30th! Lightning fast

* Was the quality appropriate for the price, in your opinion?
Very much so.

* Did the item look like the sales pictures?
They eye putty looks just like the sales photo, but the eyes look even better in person. So realistic and beautiful, they're amazing! Can't wait till my doll gets here so I can see them in use.

* Were you satisfied with the product?
Yes, though I can't use the putty yet to test it out.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
Safrin is the dealer of the eyes I bought, but I would definitely buy Eyeco eyes second hand. I don't yet have experience with Safrin's own eyes but plan to buy some in the future.

 

* What did you order?
3 pairs of Safrin Doll Acrylics -- Pale Moon 16mm, Icicles 16mm, and Caribbean 14mm
* When did you order?
April 15th
* How was the communication?
very good
* How easy was it to pay?
very easy
* How long did it take to ship?
Arrived on Monday, April 26th
* Was the quality appropriate for the price, in your opinion?
Yes, very much.
* Did the item look like the sales pictures?
Just like the pictures! I love how they have images of all their eyes actually in a doll.
* Were you satisfied with the product?
very satisfied
* Would you order from this company again?
Yes, and will be soon, probably. LOL
* Would you buy this company's products second-hand?
yes

 

* What did you order? 2 pr. of Safrin eyes, 1 container of putty
* When did you order? April 30th
* How was the communication? Fantastic, I received notice when my eyes were
being prepared and when they were being shipped.
* How easy was it to pay? Extremely easy. (I used PP)
* How long did it take to ship? Not long at all I ordered on Friday, they shipped
Monday and arrived Thursday (first class)
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? I love them, I am so glad I ordered from
Safrin Doll.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Yes and I plan to do so in the future.
* Would you buy this company's products second-hand? n/a I tend to prefer to buy
eyes new.

 

* What did you order?
One pair of Eyeco Fantasy Eyes A176
* When did you order?
May 21st
* How was the communication?
Great!
* How easy was it to pay?
Very easy - I used Paypal
* How long did it take to ship?
Shipped the same day
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Very much!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely
* Would you buy this company's products second-hand?
Probably, but ultimately it would depend on the condition of the product.

 

* What did you order?
A pair of 12mm Hands Glass Green eyes
* When did you order?
Sometime in mid-May
* How was the communication?
Good when necessary, it was all simple enough to not need much
* How easy was it to pay?
Very, Paypal simplicity
* How long did it take to ship?
Shipped only a day later!
* Was the quality appropriate for the price, in your opinion?
Absolutely
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Definitely
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Absolutely
* Would you buy this company's products second-hand?
n/a as they're a dealer of Hands Glass

 

* What did you order? - two pairs of Ersa Flora eyes
* When did you order? - err... sometime in May. I've been bad and forgot to leave feedback for everything that's come in until just now...
* How was the communication? - Excellent. I sent a message when I thought I had mistakenly selected the wrong method of payment and received a reply very quickly as well as a paypal invoice (which had been what I had intended to pay by )
* How easy was it to pay? - very easy. As stated above I had wanted to pay via paypal but the site had accidentally put it as a money order payment. Once that was sorted out - very easy since I just left a simple message, I received an invoice and paid it. ^^
* How long did it take to ship? - about a week I think? Normal time coming from the States to Canada.
* Was the quality appropriate for the price, in your opinion? - I thought so. They shine just as much as I wanted them too. :P
* Did the item look like the sales pictures? - They were shinier (if that's even a word) than the picture suggested. Any light source will reflect off them lol.
* Were you satisfied with the product? - indeed I was
* If you weren't satisfied, how did the company solve your problem? - there was only one bump, and it was quickly and painlessly rectified as stated above.
* Would you order from this company again? - most certainly
* Would you buy this company's products second-hand? - not applicable since Safrin Doll is a dealer, not the creator.

 

* What did you order?
Three pairs of Safrin brand eyes, 3 pairs of Eyeco eyes
* When did you order?
June 4 (Safrin brand), June 15 (Eyeco)
* How was the communication?
Excellent! The site clearly stated that the Safrin brand are made as they're ordered and take a few days longer; Jen emailed me when the eyes were in production and again when they were shipped. The Eyecos were in stock, so I got a shipping notice.
* How easy was it to pay?
Paypal--easy-peasy
* How long did it take to ship?
Four days for the Safrin, one day for Eyeco
* Was the quality appropriate for the price, in your opinion?
Oh, definitely.
* Did the item look like the sales pictures?
Yes, and even better for the Safrin brand.
* Were you satisfied with the product?
Completely.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yep! I placed the 2nd order for the Eyecos soon after I got the Safrins, and I have a few more gorgeous eyes I want when I get paid.
* Would you buy this company's products second-hand?
Yep!

 

* What did you order?
Souldoll P113 14mm eyes
* When did you order?
mid June, 2010
* How was the communication?
Excellent. I'd initially enquired about getting some custom colours done for a new doll to match eyes I had for a tiny. Jenny was extremely helpful and answered all my questions promptly. She said she could custom make what I wanted (the price for that was very reasonable, too) and would try and match as closely as possible the pictures I'd sent her. In the end, after thinking about it, I knew myself enough to know that if it wasn't an exact match (which would be almost impossible), I wouldn't be happy. I went with my second choice (the Souldoll eyes). Jenny was very patient in waiting the couple of days for me to make up my mind.
* How easy was it to pay?
Invoiced through PayPal, so dead easy
* How long did it take to ship?
Shippedout the next day, received June 28, 2010 (likely held hostage in Canada Customs for a few extra days)
* Was the quality appropriate for the price, in your opinion?
Very much so.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Absolutely
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Any time I need eyes for my dolls, Safrin is the first place I check. I believe this was my 4th pair of eyes through them and I always recommend Safrin when people are looking for a place to get good eyes at good prices.
* Would you buy this company's products second-hand?
The eyes I bought were Souldoll not Safrin's own product so it's not really applicable.

 

Safrin Doll
What did you order?
A pair of Safrin acrylic eyes and eye putty.

When did you order?
7/29/2010

How was the communication?
Great. I was emailed when it was in creation and when it shipped.

How easy was it to pay?
Very easy. I paid through PayPal.

How long did it take to ship?
Less than a week.

Was the quality appropriate for the price, in your opinion?
Yes, I think so.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Very satisfied. The acrylic eyes that came with my doll are pretty, but these are even prettier!

f you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Yes.

Would you buy this company's products second-hand?
Sure.

 

COMPANY NAME Safrin Doll
* What did you order? 6 pair of 13mm Eyeco Softglass/Platinum Glass/Silicone eyes over 2 separate orders.
* When did you order? 8.12.2010
* How was the communication? Fast, friendly, super helpful!
* How easy was it to pay? Very easy via paypal thru the SafrinDoll.com website.
* How long did it take to ship? Next day shipping!
* Was the quality appropriate for the price, in your opinion? Definitely.
* Did the item look like the sales pictures? Except for slight differences in color (which is to be expected), yes.
* Were you satisfied with the product? Yes, incredibly satisfied.
* If you weren't satisfied, how did the company solve your problem? One pair of eyes looked a bit 'hazy/foggy' to me. The return/exchg process was very simple & Jenny was very communicative & helpful.
* Would you order from this company again? I definitely will be.
* Would you buy this company's products second-hand? As long as the eyes were well-cared-for, I'd consider it. The prices & shipping cost from Safrindoll are so reasonable, though, that it's preferable to just buy new.

 

* What did you order?
14mm Safrin Acrylics in "Caribbean" & 16mm Safrin Acrylics in "Pure Dark Purple".

* When did you order?
August 14th, 2010

* How was the communication?
Absolutely fantastic. Got a confirmation of my order, an update when my eyes were in creation, and then a shipping notice with tracking number.

* How easy was it to pay?
Super easy, PayPal.

* How long did it take to ship?
Received August 20th. Considering that the Safrin Acrylics are made-to-order, that was VERY fast. So pleased!

* Was the quality appropriate for the price, in your opinion?
YES! Great quality, and such reasonable prices!

* Did the item look like the sales pictures?
So much better in person! The pictures of the "Caribbean" eyes don't even begin to do them justice.

* Were you satisfied with the product?
VERY much so. The eyes photograph beautifully, and they're exactly the colors I was looking for, for my boys.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely! Very highly recommended.

* Would you buy this company's products second-hand?
Only if it were necessary. I'd prefer to just order directly.

 

* What did you order? Some Eyeco eyes and an Everpurple Iris doll
* When did you order? June 22nd (sorry so late!)
* How was the communication? Extremely smooth and easy.
* How easy was it to pay? Very easy, through the website for my initial eye order, then through a PayPal invoice when I added the Iris to my order.
* How long did it take to ship? Package arrived one week after I ordered.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? I don't know if I would buy Eyeco eyes again, but that's more personal preference for glass than any lack of quality with the product. The Iris has moved on as well, but again, she was a very beautiful doll!
* If you weren't satisfied, how did the company solve your problem? I was delighted to find that the Iris was in-stock rather than out, as the website stated, and within a few e-mails she was mine!
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? All of the items in this order weren't Safrindoll 'brand,' so ?

 

* What did you order? Eyeco Eyes + soom and souldoll eyes + eye cases
* When did you order? 27 of July
* How was the communication? Wonderfull ! Got a confirmation of my order, of my payment and a tracking number too.
* How easy was it to pay? Very easily with Paypal
* How long did it take to ship? 10 days (including week-ends)
* Was the quality appropriate for the price, in your opinion? Yes yes and yes !!
* Did the item look like the sales pictures? absolutely the same !
* Were you satisfied with the product? Very much !
* If you weren't satisfied, how did the company solve your problem? no problem
* Would you order from this company again? Of course !!
* Would you buy this company's products second-hand? Probably if I need it very fast and with no custom fees ^^'

 

* What did you order? In 3 seperate orders, SafrinDoll Hazelnut in 8mm; SafrinDoll Elfin in 18mm; SafrinDoll Blooded in 14mm; SafrinDoll Navi in 20mm; Eyeco a264 in 20mm; FantasEYES Naruto eyes - Saske & Kakashi in 16mm; SafrinDoll Steel in 14 & 16mm; SafrinDoll Thunderclouds in both 14 & 16mm; SafrinDoll Powder in 14 & 16mm
* When did you order? 16th July, 5th August & 8th August
* How was the communication? Excellent! Fast responses...no complaints
* How easy was it to pay? Paypal - need I say more
* How long did it take to ship? Each order took no more than 2 weeks for processing & shipping.
* Was the quality appropriate for the price, in your opinion? Better than! SafrinDoll's own branded eyes are gorgeous...my Pipos Star Cheshire looks gorgeous in both the 20mm Navi eyes - which make him look somewhat evil so I'm saving them for Halloween, and the 18mm Elfin eyes which he currently has in as they are the pperfect match for the colouring of his default face-up. One thing I can say with regards to SafrinDoll's own branded eyes is that this is the first company I can say where the eye colour has turned out being almost an exact match for the colour they appear as online - a big help if, like me, you use Photoshop to do eye tests to choose eyes for your dolls.
FantasEYES eyes look so much better And richer annd colour than they apear online - not a surprise as it is really hard to photograph metallic eyes and have them appear anything like their true colour but I took this into account when ordering and was happy to discover I was right in my assumptions there.
I love the 14mm Blooded SafrinDoll eyes and am considering ordering a second pair for my Sebastian Michaelis head when I decide what size he'll need. I have a thing for good red eyes and these hhave good depth and clarity to them.
The Eyeco a264 in 20mm were ordered as realistic brown rabbit eyes for a Pipos Dali and didn't disapoint - which I'm not suprised about... there are various taxidermy supply companies who sell them for this purpose

* Did the item look like the sales pictures? Same if not better!
* Were you satisfied with the product? Most definately!
* If you weren't satisfied, how did the company solve your problem? NNo problems
* Would you order from this company again? Of course !! I'm already thinking about it!
* Would you buy this company's products second-hand? No point when shippping to Australia is so cheap! I'd rather order new!
​

 

* What did you order? 7 pairs Eyeco eyes, 2 pairs Soom eyes and 5 pairs of Safrin eyes.
* When did you order? 4th August 2010
* How was the communication? Fabulous!
* How easy was it to pay? Easy, paypal
* How long did it take to ship? 5 days as some eyes had to be made.
* Was the quality appropriate for the price, in your opinion? Yes.. gorgeous eyes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes, very
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? Maybe

 

* What did you order? Mismatched pair of Green & Blue
* When did you order? August 18th, 2010 [Arrived August 25th]
* How was the communication? Fantastic.
* How easy was it to pay? Super easy- paypal
* How long did it take to ship? 5 business days/ 1 Week
* Was the quality appropriate for the price, in your opinion? Most definitely.
* Did the item look like the sales pictures? Yes, but much better in person.
* Were you satisfied with the product? Yes, very.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Of course...have a large list ready
* Would you buy this company's products second-hand? Possibly

 

* What did you order?
1 xLauschaer Glasaugen 10mm Glass Eyes - Grey 1 xEyeco 12mm/13mm eyes Forest


* When did you order?
6 AUG 2010

* How was the communication?
Excellent : I received order confirmation and shipment advice

* How easy was it to pay?
Yes through paypal

* How long did it take to ship?
Shipment was notified the same day of my order ! I received the eyes approx. 1 week after my order date.

* Was the quality appropriate for the price, in your opinion?
I'm not a "eyes specialist" but quality seems to be good and prices are various so everybody can find something as per its money availability.
The other good thing is that shipping is free for US and Canada !

* Did the item look like the sales pictures?
Yes , color are nicer in reality
The thing I had appreciated on safrin website is that we could see the eyes put on a doll : so it's really easier to have a final check of the final look of the eyes on our doll.

* Were you satisfied with the product?
Yes a lot

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Yes if the eyes are not damaged

​

 

* What did you order? A pair of Ever Purple eyes
* When did you order? August 29th
* How was the communication? Most excellent! See below! (*)
* How easy was it to pay? Very easy with Paypal
* How long did it take to ship? Shipped on August 30th
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? The eyes were more brown than I was expecting as the site was using stock photos from Ever Purple (which I have since learned are always more vivid than in person).
* Were you satisfied with the product? Quality yes, but I was not satisfied with the color.
* If you weren't satisfied, how did the company solve your problem? (*) I contacted Jenny and said the color was not quite what I had hoped and asked if I could exchange them for a different color. She wrote back to me very quickly saying it was not a problem and that she would hold the eyes I wanted for me. I sent my eyes back and she sent me the new eyes. She even refunded the five dollar difference in price, which was a happy surprise since I had used a five dollar coupon on the first pair that I ordered.
* Would you order from this company again? Safrin Doll is the first place I go to when looking for eyes. Their return policy is the best out there!
* Would you buy this company's products second-hand? Yes.

 

* What did you order?

Eyeco Soft Glass Eyes - Dresden and LA Iris-12mm/13mm ​

* When did you order?
8 Sep.

* How was the communication?
Excellent.

* How easy was it to pay?
Easy. Paypal.

* How long did it take to ship?
Same day as I sent payment, I impressed!
I received on 14 Sep. I chose first class mail as my shipping method, cheap and fast!

* Was the quality appropriate for the price, in your opinion?
Yes. First time I saw Eyeco and I love them.

* Did the item look like the sales pictures?
Yes, accurate and Safrindoll has picture of every eyes when doll wearing, really useful.

* Were you satisfied with the product?
Yes!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes

 

* What did you order? Ever Purple 14mm Urethane eyes
* When did you order? Sept. 9, 2010
* How was the communication? They have a complete storefront thus no direct communication was needed.
* How easy was it to pay? Very - The store links you right over to paypal.
* How long did it take to ship? I got the e-mail they had shipped my package same day *most like went out in the morning though* but still amazing.
* Was the quality appropriate for the price, in your opinion? Yeah! They are gorgeous.
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Super~
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yes, thinking about it right now
* Would you buy this company's products second-hand?I would buy Ever Purple eyes second hand, yes.

 

* What did you order?
A pair of Safrin Doll limeaide 12mm eyes

* When did you order?
November 29th, 2010

* How was the communication?
She sent emails with updates on the status of the product (Order received, order in production, order shipped)

* How easy was it to pay?
Very easy. Your basic online shop setup.

* How long did it take to ship?
Shipped on December 4th.

* Was the quality appropriate for the price, in your opinion?
A high quality product, at a cheap price, so yes, I'm pleased with the price.

* Did the item look like the sales pictures?
I would say that the eyes are a slight bit brighter than the pictures, but I was looking for a very bright green so it was not a problem.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Soom 16mm silicone eyes - gaslight
* When did you order?
December 26th, 2010
* How was the communication?
None needed
* How easy was it to pay?
Yes, PP
* How long did it take to ship?
Got a shipping notice when I ordered it, so I know that it was put into the USPS system on Sunday and it shipped on Monday, and I received them on Wednesday.
* Was the quality appropriate for the price, in your opinion?
Oh, yes
* Did the item look like the sales pictures?
From my original computer, which died yes... I was nervous when I saw the calibration on the hubby's computer screen. The picture of them in the doll was helpful and the eyes were perfect.
* Were you satisfied with the product?
Yes, very
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Oh yes, I have a few dolls lined up when I get money for them that will be getting eyes ordered from Safrindoll.
* Would you buy this company's products second-hand?
I like buying new, especially eyes. So I'll just go straight to Jenny's site.

 

* What did you order? I have ordered many pairs of eyes.
* When did you order? Every few months I have ordered a few pairs. The last time was just a couple of weeks ago.
* How was the communication? Always excellent.
* How easy was it to pay? Very easy - Paypal.
* How long did it take to ship? Usually the eyes ship very quickly, depending on what brands I order.
* Was the quality appropriate for the price, in your opinion? Always good quality.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Totally
* If you weren't satisfied, how did the company solve your problem? No problems to report.
* Would you order from this company again? Definitely - already a repeat customer
* Would you buy this company's products second-hand? Probably, but the price is good for new - the Safrin eyes, at least.

 

* What did you order?
Eyeco 19mm Fantasy eyes, Eyeco 15mm soft glass eyes Dresden
* When did you order?
2/1/11
* How was the communication?
Nice, received order confirmation and shipping notice.
* How easy was it to pay?
Easy, paypal.
* How long did it take to ship?
Same day as ordered Received it super quick and safely packaged.
* Was the quality appropriate for the price, in your opinion?
Pretty good. I ended up not liking the 19mm eyes, but that's only in my doll.
* Did the item look like the sales pictures?
Yeah, a little better in real life, really.
* Were you satisfied with the product?
Product is good but not for my doll. The other eyes' owner is not home yet, but I think they'll work well with him.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely, I really liked their prompt service and reasonable prices!
* Would you buy this company's products second-hand?
Maybe, if the condition was good.

 

* What did you order?
Safrindoll 16mm Thunderclouds, Eyeco 18/19mm Light Green Platinum Glass, silicone eye putty.
* When did you order?
February 10, 2011.
* How was the communication?
Great. They notified me that an item I had ordered was out of stock a day after I placed my order. They apologized and sent me a coupon ^-^, but I was able to order another set of eyes of the same price.
* How easy was it to pay?
Easy peasy!
* How long did it take to ship?
They shipped the same day I picked out the new set of eyes. It then took four days for me to receive it. The package was wrapped well and arrived safe and sound! ♥u♥!!
* Was the quality appropriate for the price, in your opinion?
Yes. :3
* Did the item look like the sales pictures?
Better, actually. The photos don't fully represent their clarity or how well they capture light.
* Were you satisfied with the product?
Very much so.
The silicone eye putty, not so much, but that's not the company's fault at all.
I have yet to test out the 19mm eyes in my doll, who isn't here yet.
* If you weren't satisfied, how did the company solve your problem?
I didn't mind the mix-up. I'm very satisfied with the ones I picked out.
They were very kind and respectful to me. * u *
* Would you order from this company again?
Yes!
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Two pairs of Eyeco eyes - 15mm Starlit Blue and 11mm Dresden, and eye putty.
* When did you order?
9th March 2011 but I'd been in a group order with some friends about a month before as well.
* How was the communication?
Absolutely fine. I got a notification of shipment when it was sent and a confirmation of my order once I paid. I didn't need to ask questions but I know from the GO leader previously just how helpful the responses are, so I have faith that I'd have got the same great service.
* How easy was it to pay?
A doddle - I used Paypal.
* How long did it take to ship?
The same day! Ordered on the 9th in the morning (GMT) and came home from classes in the evening to find a shipping email. Very impressed!
* Was the quality appropriate for the price, in your opinion?
Oh, definitely! I bought Eyeco this time and they're lovely, but I had Safrin's acrylics in the GO and they are stunning too. A complete steal for $10!
* Did the item look like the sales pictures?
Yes, they do. Very accurately represented.
* Were you satisfied with the product?
I definitely am! I'm about to put them in my dolls now - very natural looking and I love the larger whites.
* If you weren't satisfied, how did the company solve your problem?
Not applicable, but I'm sure if I had a problem, it would be dealt with professionally.
* Would you order from this company again?
Yes, definitely! And without hesitation! The service and prices are just amazing, and the shipping costs to the UK were cheap enough to make me double check in case I read it wrong!
* Would you buy this company's products second-hand?
Yeah, probably, but they'd have to be very cheap to beat buying them brand new from Safrin.

 

* What did you order? One pair of Souldoll Premium Eyes - 14mm P117
* When did you order? 15th of March
* How was the communication? I received an email when I placed my order to confirm it and one when it was shipped. Very Good ^_^
* How easy was it to pay? Very. Was redirected to paypal after I submitted my order.
* How long did it take to ship? My order was sent out the day after I placed it. It arrived on the 24th or March. Surprisingly quick in my opinion
* Was the quality appropriate for the price, in your opinion? Well they were very cheap for what a received so yes!
* Did the item look like the sales pictures? Yes!
* Were you satisfied with the product? Definitely.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Oh yes!
* Would you buy this company's products second-hand? Probably ^_^

 

* What did you order?
A pair of Hands glass craft eyes

* When did you order?
March 21th

* How was the communication?
Good. I received as always emails with updates on the status of the order

* How easy was it to pay?
Very easy. I used paypal

* How long did it take to ship?
She shipped the same day, March 21th

* Was the quality appropriate for the price, in your opinion?
Yes,

* Did the item look like the sales pictures?
The eyes are slightly lighter than the pictures.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order? 5 pairs of eyes.
Safrin Doll Acrylics - Peacock-14mm
Safrin Doll Acrylics - Caribbean-14mm
Safrin Doll Acrylics - Vivid-12mm
Safrin Doll Acrylics - Unicorn-14mm
Safrin Doll Acrylics - Vivid-14mm
* When did you order? 5/24/2011
* How was the communication? Pretty Easy
* How easy was it to pay? Used PP
* How long did it take to ship? The order shipped within 2 days, but PO didn't put in box on Sat even though there so didn't get until Tues due to Mon a holiday.
* Was the quality appropriate for the price, in your opinion? I think they are excellent and came in a nice case too.
* Did the item look like the sales pictures? Pretty much.
* Were you satisfied with the product? Very, anxious to get in my dolls, but just mailed them off for face ups.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Have and will again.
* Would you buy this company's products second-hand? Depended on how they were cared for.

 

What did you order? Purple Rainbow 14mm Acrylic Safrin Doll eyes.
When did you order? June 9, 2011
How was the communication? The communication is great! I received and email that they received my order, an update email that it was processing, and then another again when they were shipped.
How easy was it to pay? Very easy...used Paypal.
How long did it take to ship? June 17, 2011 well in the 5-7 days it takes to process the order. ^.^
Was the quality appropriate for the price, in your opinion? Yes, for $10 acrylic eyes the quality is appropriate. They even came with a plastic case which was a nice surprise.
Did the item look like the sales pictures? I actually don't think the sales pictures do these eyes justice but yes the sales pictures looked like the item. They are just so much more vibrant in person!
Were you satisfied with the product? Very much so.
Would you order from this company again? Yes, in fact I'm going to very soon.
Would you buy this company's products second-hand? Maybe.

 

* What did you order?
- Eyeco 16mm acrylic a113 eyes
- two cases and,
- two silicone putties.

* When did you order?
6/10/2011

* How was the communication?
Not necessary.

* How easy was it to pay?
Super easy; done with an American Express giftcard. ^^

* How long did it take to ship?
Only a few days; I got it on 6/13/2011

* Was the quality appropriate for the price, in your opinion?
Very much so! The eyes look FANTASTIC! They have so much depth to them, they're glorious! And they only cost around $8 for the acrylics. The cases are the same as what they ship the eyes in, so those are good, and the putty are silicone earplugs. Perfectly squishy and they hold in the eyes very well.

* Did the item look like the sales pictures?
They look even better, actually! The sales picture is pretty accurate about the color (especially in the doll's eye), but in person they're so much nicer.

* Were you satisfied with the product?
COMPLETELY.

* Would you order from this company again?
Most definitely. I'm planning on going there for all my eyes. ^^

* Would you buy this company's products second-hand?
I haven't gotten the company's own brand yet, but I would definitely buy Eyeco products second hand, though their prices for new are perfectly acceptable.

 

*What did you order? Silicone eye putty, 12mm vampire acrylic eyes, and 12mm acrylic eyes in afghan.
*When Did you order? Don't remember exact dates sometime mid of this month.
*How was communication? Great
*How easy was it to pay? Super easy used paypal.
*How long did it take to ship? All ordered and received within a week.
*Was the quality appropriate for the price in your opinion? Yes great quality for the price.
*Did the item look like the sales pics? Yes, I also like the fact that she shows a picture of the eyes actually in a doll makes a big difference i think.
*Were you satisfied with the product? Yes, very much so.
*Would you order from this company again? Yes, I already have.

 

What did you order?
Thunderclouds Acrylic 14mm

When did you order?
6/27/11

Did you order directly from the company, or through a distributor or dealer?
Directly through the company~

How was the communication?
Excellent 5/5

How easy was it to pay?
Paypal - I could have done it with my eyes closed.

How long did it take to ship?
Just three days (!!!)

Was the quality appropriate for the price, in your opinion?
Yes :3
I got what I paid for.

Did the item look like the sales pictures?
Yep.

Were you satisfied with the product?
Very much so!

If you weren't satisfied, how did the company solve your problem?
-

Would you order from this company again?
Yes! I'm a repeat customer. c:

Would you buy this company's products second-hand?
I would, and have.

Overall, I strongly recommend Safrin Doll's business c:

 

What did you order? Safrin Doll Acrylics 16mm Mismatch pair - Glacier and Hazelnut, and Silicone eye putty.
When did you order? July 2, 2011
How was the communication? The communication is great. I actually had to email to ask a few questions and she was very kind in answering them. This time I only recieved an email when I made the order and when it was going out to ship (no email that is was processing.) But, that's not really important.
How easy was it to pay? Very easy with Paypal.
How long did it take to ship? It was shipped July 11. So, 9 days. But, considering I ordered right before the July 4th weekend I'd say that it was still within the 5-7 days for processing. ^.^
Was the quality appropriate for the price, in your opinion? Again yes. These eyes are great quality for the price. This pair also came with a plastic case. The silicone eye putty is also an appropriate price. For $.99 I had enough to set an SD and an MSD's eyes.
Did the item look like the sales pictures? Yes they did.
Were you satisfied with the product? Very, I was very happy to be able to order a pair of mismatch eyes straight instead of having to order two sets. I was also very satisfied with the silicone eye putty. Holds the eyes in great! and now there's less a fear of the acrylic breaking.
Would you order from this company again? Definitely. I am already a repeat customer.
Would you buy this company's products second-hand? Perhaps.

 

* What did you order? 4 pairs of Eyeco eyes

* When did you order? August 24 2011

* How was the communication? N/A

* How easy was it to pay? Very easy with Paypal

* How long did it take to ship? It arrived on August 27

* Was the quality appropriate for the price, in your opinion? Yes, the eyes are beautiful and realistic

* Did the item look like the sales pictures? Much better than the sales picture, the sales picture are a little unclear.

* Were you satisfied with the product? Yes, very

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes

* Would you buy this company's products second-hand? Yes, but I don't see a reason too! The prices are great.

 

What did you order? Eyeco eyes - 024 & three silocone putty
When did you order? October 4th (2011)
How was the communication? Unnecessary
How easy was it to pay? Quite easy (Paypal)
How long did it take to ship? Not long; it arrived in four days. C:
Was the quality appropriate for the price, in your opinion?
Did the item look like the sales pictures? It looks exactly like the picture in the light, but if it's dark or at a different angle than straight on, they look waaay darker- almost black. They're still lovely though.
Were you satisfied with the product? Completely!Would you order from this company again? Most definitely!I love ordering from Safrin Doll.
Would you buy this company's products second-hand? Probably but the price is so great new I would probably check if they have them in stock on Safrin first.

 

What did you order? Hand Glass Craft D24 Series Glass Eyes - Mid Yellow-14mm
When did you order? November 28th, 2011
How was the communication? N/A
How easy was it to pay? Super-easy (Paypal)
How long did it take to ship? same day (arrived Dec. 2)
Was the quality appropriate for the price, in your opinion? yes
Did the item look like the sales pictures? yes
Were you satisfied with the product? most definitely
Would you order from this company again? assuredly
Would you buy this company's products second-hand? if I had to; I'd rather deal directly with them

 

* What did you order? 2 pairs Eyeco soft glass eyes, 1 pair Safrin acrylic eyes
* When did you order? Ummm. . . October/November 2011?
* How was the communication? Just fine
* How easy was it to pay? quite easy
* How long did it take to ship? 1 week (because Safrin acrylics are made to order)
* Was the quality appropriate for the price, in your opinion? Yes. Especially the Eyeco. This is one of the slightly cheaper places to find them. The Safrin acrylic eyes are good if you want a stylized look. I don't dislike them, but I've bought acrylic eyes with more depth and detail for less money before.
* Did the item look like the sales pictures? Yes, very close. (One pair of eyeco eyes was greener in person -- within expected variation)
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I will be going back when I need more Eyeco eyes!
* Would you buy this company's products second-hand? Probably not, I would rather get eyes new.

 

* What did you order? One pair of Soom silicone eyes (model N13 Nightflower in 14mm - I was looking for them for months, and they've been sold out on Soom's site for forever!

* When did you order? February 18 2012 (it was a Saturday evening)

* How was the communication? n/a

* How easy was it to pay? very easy through Paypal

* How long did it take to ship? 3 days

* Was the quality appropriate for the price, in your opinion? Definitely. I have many pairs of Soom eyes, and plan to buy more, quite possibly from Safrin Doll again.

* Did the item look like the sales pictures? Very, very close. I actually use Safrin Doll to see eyes in a doll, if I can't find photos in the Soom eyes request thread. Safrin takes excellent photos of eyes in a doll.

* Were you satisfied with the product? definitely

* If you weren't satisfied, how did the company solve your problem? n/a

* Would you order from this company again? Absolutely! They sometimes sell harder-to-get eyes; they shipping is also much nicer.

* Would you buy this company's products second-hand? Doesn't really apply. Safrin Doll is the dealer for other companies' products; the only item they make themselves is acrylic eyes, which I don't have much use for.

 

What did you order?
Soom Spotted Green 16mm silicone eyes, eye putty

When did you order?
Beginning of February (2/13/12 I think)

Did you order directly from the company, or through a distributor or dealer?
Distributor, since I didn't ordered Safrin's own products

How was the communication?
Very good--I accidently ordered the wrong size(newb moment) and she was very sweet about changing my order.

How easy was it to pay?
Yes, used a CC which was easy peasy

How long did it take to ship?
3 days I think

Was the quality appropriate for the price, in your opinion?
Yes, this was the first BJD related item I've ever received and was blown away by the detail and craftmanship.

Did the item look like the sales pictures?
Mostly--I thought they would be slightly more gray-green than the yellower green that they are.

Were you satisfied with the product?
Mostly, I was looking for a very specific color, and these weren't quite it, but that is neither Safrindoll's or Soom's fault, just another trial-and-error step on my part.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Yes, definitely.

Would you buy this company's products second-hand?
Yes