nDoll Feedback (ALL)

I've ordered from nDoll before and it's a generally pleasant experience. I had some trouble with using Firefox to browse their website so I'd recommend using IE when you make an order. The payment system isn't that complicated, and they do send out an email to you immediately after confirming order. Waiting period (non-doll items) between payment and shipping is about a week or so.

They have pretty good communication, even though they didn't have a Q&A board. You can email them from the address provided on the bottom of the website page, and they'll usually get back to you within 1-2 days.

 

1.When shipments arrive, how was it packaged?
Everything was indiviually packaged, each piece of clothing even if it was part of set had it's own bag.

2.Were they well packaged?
Yes, plenty bubble wrap for just clothes and a few wigs.

3.How long did shipping take?
It took from the time of ordering till arrival almost 2 weeks. But from the time it was shipped to it's arrival it only took about 5 days.

4.Was the communication good?
Excellent.

5.How did you post your concerns?
I sent an email directly to the one stated on the site at the bottom of each page.

6.How quick did they respond to your concerns/questions?
Very next day.

7.Was it a hassle to pay via Paypal?
Nope. Even though I put the wrong email down for the order which was why I had to contact them. They sent a new invoice to the correct email address the very next day after I emailed them informing them.

8.How long did it take for them to let you know your payment has arrived?
Within a couple days after I think.

Overall I think their safe to buy from as far as for clothing and wigs. I wouldn't buy a doll through them unless it was the only way to get it.

 

Well, this is not a real feedback because I had no transaction at all with nDoll, but their policies are indeed very upsetting, if you're going to buy from Italy.
First, I contacted them because I wanted to know more about the new released Napidoll heads, and I received no answer. I emailed them another time, to get more info about shipping to Italy by airmail, they answered me that they don't offer this service to my country, but they were willing to give me more explanations about other methods.
Then, I asked for EMS, and I received no reply again.

Another person sent an email with the same question, and they said they're not going to send their merchandise to Italy because shipping is too expensive for the customer...

Well, I feel a little deceived.
I could understand ebay sellers with a private shop that fear Italian customs and mail service, but even an international retailer? So they prefer to lose a customer, instead of trying their best to increase their commerce and reputation.

In the end, their communication is below average, and their customer care lacks of reliability, because it isn't stated anywhere in their website that they don't sell to Italy...

 

What did you order?
SD/SD13 dress set

When did you order?
29 August 2008

How was the communication?
Got a "thank you for ordering" email after I placed the order.

How easy was it to pay?
I paid by Paypal.

How long did it take to ship?
About a week. They din emailed me when they shipped out. I could get the tracking number online easily.

Was the quality appropriate for the price, in your opinion?
Yup, the dress set was lovely. It was worth it even though it was very ex. My most expensive set so far.

Did the item look like the sales pictures?
Yup, even better than sales pics.

Were you satisfied with the product?
Totally.

 

1.When shipments arrive, how was it packaged?

The shipment didn't arrive ( I am waiting for almost 2 months for two wigs and a dress ) and right now I just have the feeling the package will be a disaster.

2.Were they well packaged?

I doubt it.

3.How long did shipping take?

It didn't arrive yet.

4.Was the communication good?

HORRIBLE communication. I made my payment, I sent several e-mails (10 e-mails through 2 weeks) and since I didn't get any answer we had to thread them with a report to paypal, then they rushed with answers. No more answers till yesterday, to tell me that one of the ordered wigs was not anymore in stock.

5.How did you post your concerns?

I didn't bother if they didn't even answer my concerns by e-mail regarding anything.

6.How quick did they respond to your concerns/questions?

They didn't.

7.Was it a hassle to pay via Paypal?

The only easy thing of this order, the payment.

8.How long did it take for them to let you know your payment has arrived?

Hmm... It's taking more than a month and a half so I am guessing two months from now.


Another point out is that I ordered the goods and paid out THE NEXT DAY (like I said several times now), the shop assured me that all goods except for the dress were ready to ship and yesterday when I got my EMS after a LONG long waiting they told me there was a wig missing out of stock (yes, after I paid and after I waited two months)

So out of my point of view, this shop sucks and I hope they close it down. Service to the customer was horrible beyond anything I could have imagined for my first ordering.

Never again!

 

I think it's relevent that this shop used to be happydollus.com, who had very poor communication and have even been accused of taking payment for dolls and not sending them!

I used to be a dealer for Happydoll, and they were fantastic until Lucy left. I don't know what's going on with them, but without Lucy, to me they are not Happydoll.

Buyers beware.

 

What did you order?

5 pairs of outfits

When did you order?

Around 2 months ago

How was the communication?

Got a invoice for my order , then got another email letting me know items had been posted along with a tracking number.

Was it a hassle to pay via Paypal?

Nope pretty straight forward

How long did it take for them to let you know your payment has arrived?

If you check your order status , you will see they confirm payment within 2-3 days

How long did it take to ship?

Arrived within a week of getting there email that item was posted

Was the quality appropriate for the price, in your opinion?

Yes , i was very happy with all the items. Very well made and good quality material.

Did the item look like the sales pictures?

Yup pretty much.

Were you satisfied with the product?

Yes , will buy from ndoll again when i see something that catches my eye

 

1.When shipments arrive, how was it packaged?
-In a box,wrapped with plenty of bubble wrap and decorative tissue paper
2.Were they well packaged?
-Yes,it was - but I was slightly disappointed I didn't get the Dollheart box
3.How long did shipping take?
-3 days
4.Was the communication good?
-Erm...not so much I was expecting at least an email saying your item has shipped,here's the tracking number etc etc but I didn't get one
5.How did you post your concerns?
-I didn't
6.How quick did they respond to your concerns/questions?
-N/a
7.Was it a hassle to pay via Paypal?
-Naw,easy as always
8.How long did it take for them to let you know your payment has arrived?
-around half a day?

 

I ordered a few times from ndoll aka. happydoll.us
It wasnt very pleasent, but we just dont have choice cuz dollheart already sold out on the clothes we wanted...
The first one was suck...cuz it's like..
Happydoll : "we already shipped your item. but one of the shoes seems to be out of stocked already. so, we are refunding your money...bla bla bla"

We were like : "what?? how could they refund and shipped without our knowledge first?"
then they started to reply and say : " oh.. we managed to take back your items from the shipping place... so...what you want to replace your sheos with? "

I felt abit... "...." that time..

When our items was "re-shipped" , we cant use the tracking no, not until the 2 weeks after the "shipping notice" was given...

The second time I ordered a pair of boots cuz the same reason, it's out of stock from dollheart already... but yeah...I never received the boots, and it was supposed to be shipped since last July...

I'm not buying from them anymore.. It's too risky..

 

I bought two pairs of Dollheart boots from them. The payment process threw me for a loop at first, but I clued in pretty quick!

This purchase happened a while ago but I remember the package arrived within a reasonable amount of time and the items were very well padded. I recall no problems and I remember getting a free gift or two!

I may do business with them again.

 

I've ordered a head and several wigs with them. I haven't much choice as this head is sold only there.
Communication was awful - they don't answer questions. At all. All I needed to know I got from head's creator (who was brilliant help!). But shipment was on time, no "out-of-stock" for wigs at last minute, and package was very good. All stated gifts were in place too.
Overall it wasn't too terrible, and I was going to place another order with them today - and now they put strange "5% tax" for total price of purchase. I was very surprised... and don't think I'll do that order after all.

 

I really want to order the Yeon head but now I'm a bit worried I won't get it after reading these reviews... I'm still on the fence. I don't want to drop $250 (including face up and shipping) for a dollhead I may not get.

 

Well, I ordered a Happydoll Dorothy from them on 5 November 2008.

Paying by PayPal was simple, and my payment was confirmed on 6 November.

I received a tracking number on 7 November, but EMS Korea still has no record of the tracking number on file, nor does USPS, so no idea where my girl is.

I emailed them using the address listed on the site, and have received no response. Until I have either my doll or my money back, I am going to remain uneasy.

Also, I don't like the fact that they charged $113 (USD) for EMS shipping, when by their own charts, it would have to be a 10 kg package to cost that much to ship to the US! I am only putting up with that because this seems to be the only place I can find a Happydoll Dorothy.

Edit, 11/21 - She finally showed up on tracking on Wednesday, much to my relief, and got here today, safe and sound! I've got her box opening pictures up now, and I'm very happy with her! I never did receive an email back from nDoll about her whereabouts when I was still worried, though.

 

I have ordered stuff from nDoll a few times,basically just cloths, eyes or shoes etc.
Their communication was er.... there is no communication what so ever except emails that confirming my orders.

They didn't even email me when my stuff was shipped or even when they received my payment. But they always updated "order status" page where I can check that they actually received my payment and get my tracking number from.

Their service is very fast, however. I usually get my items in 3-4 days shipped by EMS.
But their shipping fee is expensive compare to other Korean company.

 

Well, I took the risk and ordered the Yeon gothic style head, I will let people know if I get it. I think paypal has 45 days from the date of purchase to reverse charges. I'm REALLY hoping I get it as it's such a pretty head!

 

It's been exactly one week since I've ordered and paid and the site is now saying ready for shipment so I'm guessing thats a good sign!

Once I get the Yeon head I will be sure to post feedback here! Wish me luck!

 

I bought a Napidoll Serios head with faceup from them. Asked via email how long it would take to arrive. It was a month, and they kept to that delivery period perfectly. I'm very happy with my boy!

 

ok now it's been two weeks since I've paid for the Yeon head and still no word

 

Just keep checking your tracking. It took about that long for them to get my Dorothy sent out. I was a nervous wreck the whole time, but sooooo happy when she got here!

 

I never even got a tracking number But it makes me feel so much better that you got your Dorothy

I'm fine with waiting the full month I just dont want them taking off with my cash (ended up spending about $300 on the head, face up and doll stand)

 

If you're concerned, send them an email and ask what the intended ship date is. They got back to me in a day when I did just that.

 

cool, I just sent them an email, hopefully they will get back to me thank you!

 

I actually had a really good experience with nDoll. I ordered some Dollheart clothes, and received a personally-written email the day I ordered from them indicating that it was going to be shipped out general airmail (no tracking). The no tracking did make me a little nervous in light of some of the criticism in this thread, but the clothes arrived today, less than two weeks after I ordered.
Everything was packaged up nicely, is in fine condition, no problems whatsoever.

 

What did you order?

Eyelashes and stockings

When did you order?

like, 20 days ago?

How was the communication?

No communication - I havend mailed them, so off course they didnt mailed me. We're cool.

How long did it take for them to let you know your payment has arrived?

I dont really remember, everything went really smooth. 1-2 days, maybe?

How long did it take to ship?

~20 days. No so bad, since it was just airmail, not EMS.

Was the quality appropriate for the price, in your opinion?

Everything is nice, exept one thing - one of bottom eyelashes was a little damaged :\ But it's not all that depressing anyway.

Did the item look like the sales pictures?

Yep.

Were you satisfied with the product?

Yes ^_^

Now I am thinking about ordering wig from them... mostly because they're only shop that uses not only EMS but airmail too.

 

Good feedback here! I got my Yeon head and doll stand even threw in a wig, brush and eyes (not sure if that came with the head or not) But either way, good transaction. I got it in a little less than 1 month and I did get a tracking number. So In my experience it was a good one

 

I had another good transaction with ndoll-- I ordered a Napidoll Serios head with no faceup. They never sent an email indicating that they had sent it out, but when I checked my order status one or two days after I had ordered, there was a tracking number. The head got here in exactly a week, in good condition, wrapped well, and with a free wig.

 

Just had a very good transaction, one day after I paid, there was a tracking number ( they don't communicate with e-mails, I checked my order status on the website) and one week later, I had my order. I ordered a head, an outfit and shoes and they give me boots as a gift. Wonderfull!!

 

I got a little package form ndoll last week. everything was very well packaged

I paid one day, payment was confirmed the next day, and the order shipped about 10 days later. I didn't get any email, but I kept on checking my order status until it said it was shipped and showed an EMS tracking number

I am very happy with this transaction

 

* What did you order?
Napidoll Serios head without face-up
* When did you order?
12/01/2009
* Did you order directly from the company, or through a distributor or dealer?
ndoll
* How was the communication?
I didn't contact them ^^
* How easy was it to pay?
Easy I used paypal
* How long did it take to ship?
Very quick it took 5 days to ship. It was a bit confusing because I didn't got a shipping note. I looked at the status every day ^^*
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes I like him very much!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
Yes! I will!
* Would you buy this company's products second-hand?
Not sure about that

 

* What did you order? Napi Chesi Head w/ Face-up
* When did you order? Approx. Early Jan/Late Dec
* How was the communication? Received the standard order confirmation and shipping notice
* How easy was it to pay? Paypal; Easy
* How long did it take to ship? Only a few weeks.
* Was the quality appropriate for the price, in your opinion? Fantastic, The face-up was adorable.
* Did the item look like the sales pictures? 100&
* Were you satisfied with the product? Very.
* Would you order from this company again? Yes.

 

* What did you order?

Dollheart 'Dark Border' set, SD Girl underpants, suspenders

* When did you order?

3rd February 2009

* Did you order directly from the company, or through a distributor or dealer?

Direct through the website

* How was the communication?

I received an order confirmation from them through email - other than that, nothing.


* How easy was it to pay?

Exceptionally easy. Just paid through Paypal.

* How long did it take to ship?

Unbelievably fast! My order arrived only 6 days after I'd placed it.

* Was the quality appropriate for the price, in your opinion?

Dollheart outfits are always wonderful quality and the pants and suspenders seem just fine.

* Did the item look like the sales pictures?

Yes

* Were you satisfied with the product?

Yes. Quick shipping, and they included a super cute free gift of a pair of hairclips.

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Yes

* Would you buy this company's products second-hand?

Probably.

I'd just like to add that the Dollheart outfit I purchased was not available on any other site. I don't even think Dollheart themselves have had it on their site yet - because of this I was a little hesitant to order (although it was said to be in stock I still couldn't help but to have my doubts) but everything worked out perfectly!

 

* What did you order? - Kinglness 5pc outfit
* When did you order? - 2/24/09
* Did you order directly from the company, or through a distributor or dealer? - company
* How was the communication? - Wonderful, quick replies through email.
* How easy was it to pay? - Paypal - easy
* How long did it take to ship? - shipped to me in 10 days
* Was the quality appropriate for the price, in your opinion? - a bit pricy, but beautiful ^__^
* Did the item look like the sales pictures? - yes
* Were you satisfied with the product? - very
* If you weren't satisfied, how did the company solve your problem? - NA
* Would you order from this company again? - yes, gladly, they even included a free gift ^__^
* Would you buy this company's products second-hand? - unsure

 

* What did you order?
A Napidoll Aesh head without face-up, a few doll sized bags, eye lashes, pilot cap with goggles, two heat resisting wigs and some other small stuff.

* When did you order?
24th of February

* Did you order directly from the company, or through a distributor or dealer?
Through the nDoll website.

* How was the communication?
Good. They replied fast in Engrish, but understandable Engrish.

* How easy was it to pay?
Very easy with Paypal

* How long did it take to ship?
I paid and after 30 minutes I got an email saying that my order would be shipped the next day. The email contained an EMS tracking number.
After 4 days my tracking number still didn't work and I emailed nDoll to ask if they could tell me where my package was. I emailed on a Saturday and they replied that Monday. They said that the head still had to be made and they would ship the next day. They shipped it two days later so that would be 8 days after I paid for the order.

* Was the quality appropriate for the price, in your opinion?
Yes, it was good.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
I have mixed feelings about this. I got surprised by the "5% tax" that is added to the order upon check out. nDoll also shipped later than promised.
I did get free hair clips, a wig brush and eye lashes with my order.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
A blank Little Monica Kliff

* When did you order?
February 8th, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from nDoll

* How was the communication?
Very nice, always recieved a response in a timely manner

* How easy was it to pay?
Simple, right through paypal

* How long did it take to ship?
From the day I received my confirmation order to him arriving at my door, took 20 days

* Was the quality appropriate for the price, in your opinion?
The default wig that came from him left a bit to be desired but the doll himself is absolutely gorgeous and I definately think worth his price, although he did arrive with one broken off finger

* Did the item look like the sales pictures?
Except for his snapped off finger, absolutely

* Were you satisfied with the product?
I was very put off my his broken hand, unfortunately, however after glueing it back together I am extremely happy with the rest of him

* If you weren't satisfied, how did the company solve your problem?
Wrote to nDoll about his broken hand and within the next week and a half they sent me a new pair for him, they paid for shipping and it arrived in just a few days. They also sent some extra S-hooks and elastic as well with it

* Would you order from this company again?
Absolutely! They helped me fix the hand on my boy, he arrived alot sooner than I had been expecting and they were very nice with their communication. Very pleased with the professional way they handled my problem and it was nice of them to send me a free pair of white eyelashes as well

* Would you buy this company's products second-hand?
If the product was kept in nice condition, then sure

 

* What did you order? an ED eye from preoder and a wigwing wig
* When did you order?janurary
* Did you order directly from the company, or through a distributor or dealer? from the company
* How was the communication?not too bad
* How easy was it to pay?it is
* How long did it take to ship?3month!!!!!!!!!!!!!!!
* Was the quality appropriate for the price, in your opinion?not really
* Did the item look like the sales pictures?yes
* Were you satisfied with the product?no
* If you weren't satisfied, how did the company solve your problem?
well,firstthey didnt get my paypal payment and they didnt tell me at all, and kept my stuff updated as ready to ship for 2month!until i emailed them,and they simply repied "oh ,we didnt get the payment"but then WHY IS THE STAUS OF MY STUFF LIKE THAT??!!FOR 2MONTHS??!
* Would you order from this company again?probly not....sorry
* Would you buy this company's products second-hand?depends

 

* What did you order? MadamMikako Alice in Wonderland outfit for Yo SD and a pair of socks for Yo SD
* When did you order? at the beginning of this week (approximately)
* Did you order directly from the company, or through a distributor or dealer? directly from the company
* How was the communication? i got an email confirming my order and payment and that's it. i had to check my order status via their site after that.
* How easy was it to pay? easy. via paypal.
* How long did it take to ship? they shipped the next day after my payment.
* Was the quality appropriate for the price, in your opinion? yes. the outfit was superb. but then again, so was the price. x_____X
* Did the item look like the sales pictures? yes. exactly the same. only better.
* Were you satisfied with the product? yes.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? yes.
* Would you buy this company's products second-hand? i wont rule out the possibility. not bcoz their service is poor, but bcoz i am poor.

 

* What did you order?
A Napidoll Aesh head and an MSdoll Drayton head both w/o face-ups

* When did you order?
March 25th, 2009

* Did you order directly from the company, or through a distributor or dealer?
Right through nDoll

* How was the communication?
Nice, I sent them a question and they responded within 24 hours

* How easy was it to pay?
I had a few difficulties this go around as I'd thought I'd sent in my payment when apparently I hadn't. nDoll was very nice about it however, sent me invoices up until a week after I had placed my order and even when I paid that late still kept my order for me-the actual payment process of using paypal was not difficult though

* How long did it take to ship?
They sent the heads out three days after I paid; from when I placed the order to recieving my heads it took 15 days

* Was the quality appropriate for the price, in your opinion?
Absolutely!

* Did the item look like the sales pictures?
Indeed, even more beautiful than expected

* Were you satisfied with the product?
200% satisfied!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yup, if they have something I want without a doubt I'd most likely go through them

* Would you buy this company's products second-hand?
If it was kept in nice condition, then sure

 

*What did you order?
2 wigs and eyelashes

* When did you order?
On May 7th 09

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
I received an email when my order was accepted and nothing more. Then I checked my account to have my tracking number.

* How easy was it to pay?
Easy, absolutely no problem.

* How long did it take to ship?
They ship the day after I placed the order! Very quick!

* Was the quality appropriate for the price, in your opinion?
Very good quality! The wigs are gorgeous.

* Did the item look like the sales pictures?
Yes, absolutely.

* Were you satisfied with the product?
Definitely yes!

* Would you order from this company again?
Yes!

* Would you buy this company's products second-hand?
I guess so.

 

* What did you order?
blank white skin msDoll Devil Drayton head, 8/9 blueblack and khaki brown wigs, and a pair of SD13-sized Dollheart shoes
* When did you order?
July 3rd
* How was the communication?
I never got any emails, but I could check my order status through the site and that was updated with the tracking number once my order shipped.
* How easy was it to pay?
A bit confusing at first, but once I figured out where to click it took me straight to PayPay...though I was worried for a short while as the PayPal email listed on their site is not the one that the payment was automatically sent to.
* How long did it take to ship?
arrived on the 8th
* Was the quality appropriate for the price, in your opinion?
Yes, very much.
* Did the item look like the sales pictures?
The khaki-brown wig actually has blue/green strands running through it, making it look greenish in person...but khaki-brown when photographed. XD I wasn't expecting it, but I find I actually like the colour on him. Also, I wasn't sure if the shoes I ordered were really going to be SD13 boy size like they said since they were a very girlish style...and they actually are.
* Were you satisfied with the product?
Even with the unexpected (...including a small air bubble in the Drayton's nose that I had to sand away. >< He's fine now, and I'm rather glad I ended up with this head rather than someone who couldn't fix such a thing) I am definitely happy with everything.
* Would you order from this company again?
Yes. The wigs are lovely, and they ship very quickly!
* Would you buy this company's products second-hand?
Yes, definitely.

 

I hope this is ok since I ordered in 2008, if not I can edit it out I don't think I left feedback for them before, so here is my positive.

* What did you order? Yeon head with gothic make up
* When did you order? late 2008
* Did you order directly from the company, or through a distributor or dealer? the ndoll eglish site
* How was the communication? good, no problems there
* How easy was it to pay? very, just sent a payment through paypal
* How long did it take to ship? about a month. This was a head with a face up, so that is normal I think.
* Was the quality appropriate for the price, in your opinion? fantastic. I love the sculpt and the face up was lovely
* Did the item look like the sales pictures? almost exactly
* Were you satisfied with the product? very much so
* If you weren't satisfied, how did the company solve your problem?n/a
* Would you order from this company again? yes
* Would you buy this company's products second-hand? defininatly.

 

What did you order?
1 wig and 1 SD outfit and 1 pair of SD shoes

* When did you order?
26/9/2009

* Did you order directly from the company, or through a distributor or dealer?
Through nDoll website.

* How was the communication?
No replies to my e-mails (get me confused) but i can check my order statue
through my account in ndoll website.

* How easy was it to pay?
Very easy with Paypal

* How long did it take to ship?
3 days after i got the tracking # (super fast)

* Was the quality appropriate for the price, in your opinion?
Yes, absolutely

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Two Yo-Sd Wig and Two SD Wig and One Yo-Sd dress

* When did you order?
2009-10-12

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
None XD
I mailed them that I paid for my order.
Cause it still was payment pending on there site. And it made me worry they didn't recive my payment. But after I pm them about this. It changed into Deliver complete. With out me getting to know any tracking number or mail about it. So I guess they already shipped out my order then. And I got it today ^^

* How easy was it to pay?
Through Paypal ^^

* How long did it take to ship?
Not long at all ^^

* Was the quality appropriate for the price, in your opinion?
Very good ^^

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* Would you order from this company again?
Of Course =D

* Would you buy this company's products second-hand?
I don't know about that ^^;

 

* What did you order?
4 wigs, 1 headband, 8 thigh-highs/socks

* When did you order?
October 29, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
Automated e-mail confirming order.

* How easy was it to pay?
Very easy, used PayPal.

* How long did it take to ship?
Arrived 5 days after payment.

* Was the quality appropriate for the price, in your opinion?
Extremely! The wigs are very smooth and thick, you don't see the caps at all. The socks and headband were cheap and cute.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely! Hoping they restock the other wig I want. ^_^

* Would you buy this company's products second-hand?
If they were well cared for, yes.

 

* What did you order?
A pair of boots - LS728 for SD13 boy.
* When did you order?
23rd November
* Did you order directly from the company, or through a distributor or dealer?
From ndoll.net
* How was the communication?
None, but I didn't ask them anything, so I didn't expect any. They did have confirmation of order though, sent to my email.
* How easy was it to pay?
A little confusing, actually, I didn't realise I had to click payment on the webpage. But the actual payment on Paypal was painfully easy.
* How long did it take to ship?
Superbly fast! I just got it today - 3 days!
* Was the quality appropriate for the price, in your opinion?
Yeah, pretty much - DH is really expensive though, as a general rule...
* Did the item look like the sales pictures?
Yeah. ^^
* Were you satisfied with the product?
Yes! It fits nicely, and they even threw in some post-it notes and velcro as a little surprise! 33
* If you weren't satisfied, how did the company solve your problem?
N.A.
* Would you order from this company again?
Let's just say ndoll is my NEW PLACE to get Dollheart stuff! The shipping cost is about the same, and it's a lot faster!
* Would you buy this company's products second-hand?
Mmm, yeah, depending.

 

* What did you order?
2 SD-size wigs

* When did you order?
16th Nov 2009

* Did you order directly from the company, or through a distributor or dealer?
I ordered direct

* How was the communication?
There was no shipping notification, only one automated email confirming that an order has been placed. But the tracking number was provided on the site.

* How easy was it to pay?
Paypal. Easy

* How long did it take to ship?
I received the wigs 10 days after I placed the order.

* Was the quality appropriate for the price, in your opinion?
The quality is wonderful!

* Did the item look like the sales pictures?
Yup

* Were you satisfied with the product?
Very!

* If you weren't satisfied, how did the company solve your problem?
--

* Would you order from this company again?
Definitely! I'd buy again immediately except I'm broke.

* Would you buy this company's products second-hand?
I wouldn't buy wigs secondhand... Don't know about the other stuff.

 

* What did you order?
MSdoll Pan elf without faceup, and one size 6-7 wig
* When did you order?
When the order period for the doll opened, November 4 2009
* Did you order directly from the company, or through a distributor or dealer?
directly
* How was the communication?
Confirmation e-mail came immediately, took a few days to have a separate question answered, but it was plenty fast enough.
* How easy was it to pay?
Very easy, Paypal.
* How long did it take to ship?
Since it was for a doll not yet made, it did not ship until Nov 21, and arrived Nov.24. A little earlier than the projected date of early December.
* Was the quality appropriate for the price, in your opinion?
Yes!! Really good quality on both the doll and the wig. Also some nice gifts, including a totally unexpected extra wig of equally high quality, and excellent, sturdy, packing and packaging.
* Did the item look like the sales pictures?
Yes!
* Were you satisfied with the product?
Very satisfied! Doll stands and poses well, resin is nicely matte and heavy. Wigs are silky, high quality fiber, well sewn, fit great. Default acrylic eyes are Glib, not some no-name brand.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes!
* Would you buy this company's products second-hand?
I don't see what this has to do with the company or their products? I generally don't buy second-hand because I have issues with fragrances and smoke, but the items are of high quality, as I said earlier, and provided they aren't abused, should remain a good value.
Other:
The website is not terribly Mac-friendly, it's designed for IE users and while you can set up an account in other browsers, there are problems logging back in. If you use Safari, you have to hover your cursor over the end of your password and hit "enter" on your keyboard to log-in. There's no way to log into your account with Firefox. It's a minor inconvenience, but I think it's worth mentioning.

 

* What did you order?
Two SD wing's, Two Yo-SD outfit, One SD outfit, One SD shoes and One Little Monica Female Body

* When did you order?
27 November 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from the Company

* How was the communication?
Good I mailed them and the emailed me back

* How easy was it to pay?
Very Easy through Paypal

* How long did it take to ship?
Not long. I got my package today.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yeah

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I will

* Would you buy this company's products second-hand?
I don't know

 

* What did you order?
I ran a group order for:

SW-311 #Alice Blue - SD wig(8~9inch)
LW-10 #Dark Blond (9~10inch wig)
Little Monica Yuria Head with faceup A in Normal skin
ABY_020 - 3pcs - SD13 Boy
SW-24 #Choco Brown - SD wig(8~9inch)
2 of ABY_056 2 pcs - YOSD
Music Phone (Black) - SD/SD13
Music Phone (White) - SD/SD13
Rabbitbag: $15
Hair Band NA-085 - SD/SD13
[nDoll-Ami 23inch] Luna -- Normal Skin Tone, No Make Up
MW-320 #Peach Pink - MSD Wig(7~8inch)
ABY_060 - 4 pcs - Yo-SD
ABY_058 - 3 pcs - Yo-SD
SW-344 Choco Brown - SD wig (8-9inch)
SW-08 #ChocoBrown - SD wig(8~9inch)
DH21B - MSD
DH22A - MSD
DH28D
ABY040
SD Nightgown


* When did you order?
Order was placed the 28th of December 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly through the company on nDoll.com


* How was the communication?
There was communication. It was understandable English. Tone of it seemed rude to me but I'll chalk that up to translation issues.

* How easy was it to pay?
Paypal option makes it easy. However, upon checkout, the total did not include the free shipping in which I had to email nDoll about. They did update the shipping invoice even though they sent the invoice to the unrequested email.


* How long did it take to ship?
I got the package today at noon 1/21/2010

* Was the quality appropriate for the price, in your opinion?
I'd have to say so, everything that came in looks great. The faceup that was ordered on the Yuria head is gorgeous.

* Did the item look like the sales pictures?
Very much so.


* Were you satisfied with the product?
Indeed!


* If you weren't satisfied, how did the company solve your problem?
The only thing I was unsatisfied with was the shipping incident which they solved very quickly.



* Would you order from this company again?
Before today, I would have said no. The free shipping thing was understandable. However, after I emailed them about updating the order to include the free shipping, they docked all the earned points away from my account for the reasoning of editing the order. I was kind of peeved about it only because it was for free shipping. And hey, it's just points. But, later they did reimburse the points without me saying anything. Also, the status on nDoll.com of my order stated 'Delivery Completed' although I did not have the package. I assumed this was just their automated response for 'Shipped.' There was a tracking number listed on the website. That number wasn't working for a few days. After those few days I emailed nDoll again asking about it. A few days after that, the number started working [read 'Origin is preparing for shipment] and on that same day I got a response that the package was shipped. All in all, these are I'd say understandable 'problems' I was just really nervous since it was such a high amount and it wasn't just my things involved. But today, I got the package and am very pleased. The packing was done really well, and the little boxes that they put the heads in are adorable. I received the package today, the 21st, when it was technically shipped from nDoll on the 18th. Very quick ^^ If I have to go through the above every time I order something through nDoll...I still find it worth it and will be less stressed anyway XD


* Would you buy this company's products second-hand?
Yup

 

What did you order?
MSDoll Drayton 2nd head, without face-up
When did you order?
28 december '09
How easy was it to pay?
very easy
How long did it take to ship?
they shipped him out very fast, at 6th january, I was expecting to wait longer.
Was the quality appropriate for the price, in your opinion?
YES.
Did the item look like the sales pictures?
It's so much prettier in real life.
Were you satisfied with the product?
Absolutely!
Would you order from this company again?
sure
Would you buy this company's products second-hand?
maybe? I rather buy from company, thouth xD

 

Please leave all reviews of transactions made with ndoll.net here ^^ Thank you.

Format:


* What did you order?
* When did you order?
* How was the communication?
* How easy was it to pay?
* How long did it take to ship?
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures?
* Were you satisfied with the product?
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again?
* Would you buy this company's products second-hand?

 

* What did you order? SD13 Boy Acid Rock DH set
* When did you order? 7 Feb
* How was the communication? Alright, I guess. I did email them to ask about my order - the paypal address on the website is not the email they answer to, just a heads-up. But they did reply when I emailed them at the correct email address.
* How easy was it to pay? Simple, used paypal.
* How long did it take to ship? Very quick, with EMS. It arrived today, 13 Feb
* Was the quality appropriate for the price, in your opinion? Yes. ^^
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes ^^
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? Of course!
* Would you buy this company's products second-hand? Well, I don't usually buy second hand stuff anymore. It would depend on the condition of the items and how badly I need it.

 

* What did you order? 1 Dollheart outfit, 1 pair Dollheart boots, 2 wigs, suspenders, necklace
* When did you order? Feb. 8, 2010
* How was the communication? NO communication! I only received an automatic response to my order. I received no shipping notice and was shocked when the pink slip arrived in my mail box - I thought nDoll would be closed for the Lunar New Year like so many other stores.
* How easy was it to pay? Fairly easy. Sadly, nDoll won't let me log in with Firefox and I have to switch to IE just to place an order. Payment was Paypal.
* How long did it take to ship? 3 days, it shipped on Feb. 11th
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? yes
* Would you buy this company's products second-hand? yes

 

* What did you order? Clothes and accessories.
* When did you order? March 15th
* How was the communication? There was virtually none. No shipping confirmation either. They give you the tracking number on the website under your order.
* How easy was it to pay? Very easy. I similarly had issues using Firefox and GoogleChrome. You have to use IE to place an order on the site.
* How long did it take to ship? An EMS number was given to me 2 days later, but they didn't actually ship until 5 days after purchase. It took roughly 5 days to come from Korea to here. ^^
* Was the quality appropriate for the price, in your opinion? Very nice! Well packaged!
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes. They threw in a freebie of a lovely little Ndoll Luna and Louis sticky-note book.
* Would you order from this company again? Yes!
* Would you buy this company's products second-hand? Yes!

 

* What did you order?
A heat-resisting curly wig

* When did you order?
4/10/2010

* How was the communication?
Good, they answered my email within 24 hours. They did not email me when my package was shipped but my status was updated with an EMS code.

* How easy was it to pay?
Simple, through Paypal.

* How long did it take to ship?
About a week

* Was the quality appropriate for the price, in your opinion?
I was somewhat disappointed. I am used to very soft heat-resistant wigs and this wig is almost a little stiff and the styling on the bangs was awful (which was the whole reason I adored the wig in the first place). After a bit of styling and trimming the bangs however they don't look as matted or flat anymore. Overall it's not a terrible wig, it just takes a bit of work to get looking nice.

* Did the item look like the sales pictures?
Somewhat. Not as 'gentle' looking in real life.

* Were you satisfied with the product?
I give it a C+.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, I have bought dolls from them in the past and never had any sort of problem and I appreciate their service. I may just avoid their wigs from now on.

* Would you buy this company's products second-hand?
Once again, probably not their wigs, but as they're a dealer from some nice quality companies, I don't see why not.

 

* What did you order?

1. Dollheart boots
2. Dollheart Romantic Life

* When did you order?

1. April 21, 2010
2. June 13, 2010

* How was the communication?
Got sent automated emails and Paypal invoices (didn't make any inquiries regarding the orders)

* How easy was it to pay?
Easy through Paypal

* How long did it take to ship?
A day after each order was placed (shipping info could only be found through the order status in their website; didn't get any email notification of their shipment).

* Was the quality appropriate for the price, in your opinion?
Yes, very remarkable and detailed quality.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely

* Would you buy this company's products second-hand?
Depends if I can't find it anywhere else.

 

sorry, delete this

 

* What did you order?

Petit Lavee for MSD
SW-311 #Slate Gray - SD wig(8~9inch)

* When did you order?

Four days ago.

* How was the communication?

I got an email confirming my order, but had to go to the site to check shipping status.

* How easy was it to pay?

No problem; used Paypal.

* How long did it take to ship?

Shipped immediately.

* Was the quality appropriate for the price, in your opinion?

Oh yes, very much so. Both items are top-notch quality. The dress, in particular, has such astounding detail, it could almost shame me into never sewing again!

* Did the item look like the sales pictures?

Precisely so.

* Were you satisfied with the product?

Very much.

* Would you order from this company again?

Absolutely. I can see myself ordering more dresses and wigs from them.

* Would you buy this company's products second-hand?

N/A; I don't buy second hand.

 

* What did you order?
A Dollheart set, shoes, and a tiara.

* When did you order?
Sep 18

* How was the communication?
Had no problems with it...

* How easy was it to pay?
Very easy (Paypal)

* How long did it take to ship?
Two days

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Sure!, I'll probably buy a Luna from them sooner or later...

* Would you buy this company's products second-hand?
Maybe.