LUTS Feedback (ALL [started in 2010])

* What did you order? 3 heat resistant fiber wigs, kid delf sneakers, Joint fix parts for 4 dolls, elastic, 2 pairs of socks, eyelashes and 1 pair of acrylic eyes.

* When did you order? January 17th

* Did you order directly from the company, or through a distributor or dealer? Directly from LUTS.

* How was the communication? Really good actually.

* How easy was it to pay? Easy with paypal.

* How long did it take to ship? It shipped the next day and I received it on the 22nd.

* Was the quality appropriate for the price, in your opinion? Yes.

* Did the item look like the sales pictures? Better than the photos.

* Were you satisfied with the product? I received the wrong color of acrylic eyes.

* If you weren't satisfied, how did the company solve your problem? I emailed them and they asked to see photos of the wrong item and then sent the correct one out very quickly and paid for the whole thing out of their pocket.

* Would you order from this company again? Absolutely.

* Would you buy this company's products second-hand? Sure.

 

* What did you order?
Kid Delf Lime, two wigs, two pairs of eyes, 3 pairs of Shoes, 1 Senior Delf Body Boy Type 2

* When did you order?
07 January 2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
They forget to send 1 pair of shoes and it took a while until they understood, what was wrong with the order. I didn't get it until now.

* How easy was it to pay?
Very easy per Paypal.

* How long did it take to ship?
~3 weeks

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
The Kid Delf not, but I ordered without a face-up, so it's hard to compare.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
They are still working on the problem with the missing pair of shoes.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Depends on the condition and the price.

 

* What did you order?
Delf Kid Ani (Boy), MSD wig, shoes, and eyes

* When did you order?
December 21st, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from the LUTS website

* How was the communication?
I didn't need to communicate with them for anything.

* How easy was it to pay?
Very! Just as simple as swiping the credit card at a POS.

* How long did it take to ship?
It shipped on February the 9th, so it was right in the 35-45 day time slot they allotted. And took three days to arrive to the house after shipping. The package arrived on the 12th of February.

* Was the quality appropriate for the price, in your opinion?
Definitely! The LUTS doll is so very beautiful, and the face-up was excellent!

* Did the item look like the sales pictures?
Spot on! I was worried, as some dolls look different because of the ooh la la pro photogs and the use of soft boxes, but even here the doll looked like the picture!

* Were you satisfied with the product?
Most definitely. I had complained a little on the price before, but seeing the quality now, I would have definitely paid more if they asked me to!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes yes yessssss~!!! ♥

* Would you buy this company's products second-hand?
I'd probably order from the company directly, but in terms of quality, yes.

 

* What did you order?
Wigs, eyes, clothes and such; I ran a GO

* When did you order?
02/09/10

* Did you order directly from the company, or through a distributor or dealer?
Direct from company

* How was the communication?
Didn't need to communicate

* How easy was it to pay?
Very easy through Paypal

* How long did it take to ship?
It was incredibly fast - they shipped the package in 2 days.

* Was the quality appropriate for the price, in your opinion?
Yes, very.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Very

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
absolutely!

* Would you buy this company's products second-hand?
Yes

 

* What did you order?
Wig, wig cap, head puller and underwear.

* When did you order?
22nd February 2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

* How was the communication?
No communication was needed for this purchase.

* How easy was it to pay?
Payment was done using Paypal. Very easy!

* How long did it take to ship?
Very fast! Package was shipped on the 24th February 2010 and arrived on the 26th February 2010.

* Was the quality appropriate for the price, in your opinion?
Definitely!

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Really satisfied.

* If you weren't satisfied, how did the company solve your problem?
N.A.

* Would you order from this company again?
Definitely!

* Would you buy this company's products second-hand?
Worth the consideration depending on the product condition and price.

 

* What did you order?
KDF Ani
* When did you order?
02/17/2010
* Did you order directly from the company, or through a distributor or dealer?
from the company
* How was the communication?
Excellent
* How easy was it to pay?
very easy with credit card
* How long did it take to ship?
Amazing, very fast. They ship on 25 th February. They ship in 8 days !!!!!
* Was the quality appropriate for the price, in your opinion?
Oh Yes, definitely
* Did the item look like the sales pictures?
Yes (but I ordered without face up )
* Were you satisfied with the product?
Very very very !!!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
I prefer from the company

 

* What did you order? Clothes, wigs, shoes, and face-up on event head
* When did you order? I think the last day of the event.
* Did you order directly from the company, or through a distributor or dealer? Company
* How was the communication? Pretty much Nil. I recieved the shipping notice about a month after I recieved the items. But events are always mad busy.
* How easy was it to pay? Paypal. Is easy.
* How long did it take to ship? Not long at all. Especially with a face up. Couple of weeks?
* Was the quality appropriate for the price, in your opinion? Oh man that event face-up is nifty.
* Did the item look like the sales pictures? All did.
* Were you satisfied with the product? Yep
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Already thinking about it.
* Would you buy this company's products second-hand? Have before.

 

* What did you order?
KDF Bory, Maple KD set, Blue-black eyes, wig
* When did you order?
January 3rd
* Did you order directly from the company, or through a distributor or dealer?
From the company.
* How was the communication?
Good, they responded to all my questions and were very polite about it.
* How easy was it to pay?
Very easy, I used paypal.
* How long did it take to ship?
It shipped on the 25th of February, and took six days to get here. So it was about 52 regular days.
* Was the quality appropriate for the price, in your opinion?
Yes! It was!
* Did the item look like the sales pictures?
In Bory's sales pictures he looks really, really white. But in real-life his skin is a lot more yellow and his face-up is a lot more subtly. It looks better, for sure!
* Were you satisfied with the product?
Very! He poses like a dream and is so beautiful to look at!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Already plan to!
* Would you buy this company's products second-hand?
Depends on the quality and age of the product, but yup, I would!

 

* What did you order?
Two pairs of shoes: SGS-22 For Senior Delf Girl (S.Chocolate) and SGS-16 For Senior Delf Girl (P.Cherry)

* When did you order?
February 22

* Did you order directly from the company, or through a distributor or dealer?
Directly through LUTS

* How was the communication?
There was none other than a shipping nottice.

* How easy was it to pay?
Super easy with paypal.

* How long did it take to ship?
It shipped the next day, monday, and arrived on the friday.

* Was the quality appropriate for the price, in your opinion?
The are really pretty, very detailed and seem extremely well made. So yes.

* Did the item look like the sales pictures?
Much better than in the photos.

* Were you satisfied with the product?
Very much so.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes. Definitely.

* Would you buy this company's products second-hand?
If I saw that someone was selling something I wanted and it was in very good condition I would. Otherwise I would just order straight from LUTS.

 

* What did you order?
CP Chiwoo, face mask, delf underwear

* When did you order?
11 December 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly through LUTS

* How was the communication?
Easy to understand(:

* How easy was it to pay?
Very easy

* How long did it take to ship?
The items arrived at 11 January 2010. really fast considering that I ordered during their event period

* Was the quality appropriate for the price, in your opinion?
Definitely! 8D

* Did the item look like the sales pictures?
Even better 83~

* Were you satisfied with the product?
Very satisfied

* If you weren't satisfied, how did the company solve your problem?
-NIL-

* Would you order from this company again?
YESYESYES! XD

* Would you buy this company's products second-hand?
if the item is in a good condition, then yes(:

 

* What did you order? Senior Delf gun hands, Junior Delf Chedder set, black dress shirt
* When did you order? Feb 28th, Sunday
* Did you order directly from the company, or through a distributor or dealer? Directly
* How was the communication? N/A
* How easy was it to pay? easy, paypal
* How long did it take to ship? arrived on the 8th of March
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? for everything else yes, but not for the pants from the Cheddar set
* Were you satisfied with the product? highly unsatisfied with the pants, it looked nothing like the picture, does not fit Junior Delf even though it was made for it, the pants in the picture was fitted but the product I received was too baggy, too long, and not stretchy. Tried it on my Senior Delf, did not fit like the picture either. Bleh
* If you weren't satisfied, how did the company solve your problem? did not contact, don't want to go through with the hassle so keeping the pants but still angry. rawr.
* Would you order from this company again? yes, but will consider not purchasing clothes for Junior Delfs.
* Would you buy this company's products second-hand? yes

 

* What did you order? Delf IF with makeup plus clothes, wigs, new doll items, ect
* When did you order? 1-6-10
* Did you order directly from the company, or through a distributor or dealer? directly
* How was the communication? I have had trouble in the past where Luts as outright insulted me but the person replying to emails was nicer this time. What I did not like was how I had to contact them after waiting 2 months for my order with no change. They then told me there was a problem with a damaged item in my order and they needed me to change it. I do not like that they did not contact me first about this problem nor told me anything about my order being held up until I contacted them.
* How easy was it to pay? Easy Paypal
* How long did it take to ship? Item received 3-15-10 68 days after order place
* Was the quality appropriate for the price, in your opinion? Yes, I have always received quality products from them
* Did the item look like the sales pictures? No the makeup was completely different.
* Were you satisfied with the product? With the dolls face up I was a little disappointed. I had received the same exact looking faceup as one of my friends who owns a different mold. It was if their artist only knew how to do one set of eyebrows and eyelashes. Also Luts had forgotting to pack an extra pair of hands I had ordered.
* If you weren't satisfied, how did the company solve your problem? I have contacted luts about not shipping the hands.
* Would you order from this company again? The last time I had ordered from Luts was in 2008 when I had a very bad experience with them. I think it might take that long for me to try and order an other doll through them again.
* Would you buy this company's products second-hand? I have order second hand objects from people and I will continue to.

 

* What did you order?
~ 14mm acrylic eyes, wig cap
* When did you order?
~ March 14
* Did you order directly from the company, or through a distributor or dealer?
~ Directly from the company
* How was the communication?
~ There was no actual communication involved since they only sent an email confirming my payment and another saying my order has been shipped.
* How easy was it to pay?
~ Very easy! I paid through credit card by PayGate.
* How long did it take to ship?
~ Ordered on the 14th, dispatched on the 16th, arrived on my doorstep by the 18th
* Was the quality appropriate for the price, in your opinion?
~ Yes
* Did the item look like the sales pictures?
~ Yes
* Were you satisfied with the product?
~ Very much, yes. ^^
* If you weren't satisfied, how did the company solve your problem?
~ N/A
* Would you order from this company again?
~ Yes, definitely! :3
* Would you buy this company's products second-hand?
~ Maybe; depending on what specific item it is and if it is still in good condition.

 

* What did you order?
JDF Terra with faceup, snowboarder clothe set, and LMD-03 Natural Blonde Mohair wig
* When did you order?
Jan 20th
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Order was smooth, after my order I asked them some question about their JDFs and got quick answer. It was good
* How easy was it to pay?
Very easy ~
* How long did it take to ship?
He left on the day he was ready! It only took four days for him to get to my home ^-^ five days earlier than the time they gave me in the shipping invoice~
* Was the quality appropriate for the price, in your opinion?
He is very nicely made indeed xD
* Did the item look like the sales pictures?
Face-up does not look like their promo photo at all. It's still nice, but I didn't wanna gamble with that if I had a choice. Also the wig didn't look like what they have in the sample photo, I guess they are selling the base wig but I didn't know about it bbb
Nothing hair spray can't fix ^-^
* Were you satisfied with the product?
Overall, thumbs up~! d(^-^)b
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Not planning on having another one yet, but I would recommend it to other people^^
* Would you buy this company's products second-hand?
Sure ^^~

 

* What did you order?
Milk chocolate set for Honey Delf, 2 pair of shoes for Honey Delf

* When did you order?
18 March 2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
They let me know when my order was received/accepted and when my order was shipped :]

* How easy was it to pay?
I paid with Credit card, very easy and immediate payment confirmation.

* How long did it take to ship?
~5 days

* Was the quality appropriate for the price, in your opinion?
Yes, like always.

* Did the item look like the sales pictures?
Yes they did, I'm very please with the chocolate set *hearts*

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
I've order from Luts like 5 times and I've always been satisfied with them.

* Would you order from this company again?
of course^^

* Would you buy this company's products second-hand?
It depends, if the item is in good condition.

 

* What did you order?
Cian limited full set and Dion limited fullset

* When did you order?
02/16/2010

* Did you order directly from the company, or through a distributor or dealer?
directly from the company

* How was the communication?
Great. They answered all the question and let me know when the order ready.

* How easy was it to pay?
Easy, via paypal

* How long did it take to ship?
Take about a month for product and about 4 day after the send shipping notice.

* Was the quality appropriate for the price, in your opinion?
Luts is my favourite. Resin is so beautiful. High quality work. Love it.

* Did the item look like the sales pictures?
Look almost the same

* Were you satisfied with the product?
Absolutely yes.

* If you weren't satisfied, how did the company solve your problem?
----N/A----

* Would you order from this company again?
I have just order something from Luts ans i will order more in future.

* Would you buy this company's products second-hand?
Yes,

 

* What did you order?
Super Delf Frey, some clothes, a wig, shoes and extra hands

* When did you order?
2010.02.25

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company, yes.

* How was the communication?
They sent the Delivery email a little late and mis-dated, but everything was very open

* How easy was it to pay?
Very easy

* How long did it take to ship?
Not long at all. He was sent out on April 3rd and got here the 6th.

* Was the quality appropriate for the price, in your opinion?
Yes. I wasn't sure at first if the outfit included the necklace or not, but I was happy to find out it did.

* Did the item look like the sales pictures?
Everything was spot on.

* Were you satisfied with the product?
Very satisfied. I love it.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, most definitely.

* Would you buy this company's products second-hand?
Yes

 

* What did you order? A SD wig and a pair of Acrylic eyes

* When did you order? March 19th 2010

* Did you order directly from the company, or through a distributor or dealer? Directly from the company.

* How was the communication? There wasn't much but the little was great.

* How easy was it to pay? Very. I paid through paypal, and it was received quickly.

* How long did it take to ship? Less than a week. At the most four-five days.

* Was the quality appropriate for the price, in your opinion? Yep. Just right.

* Did the item look like the sales pictures? The wig was nice. Not very stretchable, and the
eyes are okay. The pupil is a little on the smaller side.

* Were you satisfied with the product? Yes. I really like Luts.

* If you weren't satisfied, how did the company solve your problem? There was a time I couldn't sign up.
Though I figured out the problem, they still replied and apologized for the long wait. She was very nice.

* Would you order from this company again? Indeed. I'm eyeing a few things now...*has to hide credit card*

* Would you buy this company's products second-hand? Yup. And that's saying something since I'm a tad finicky
about second hand products.(long story)

 

* What did you order?
SDF Nicole set, SDF shoes, 2 silicone caps, 2 elastic strings.
* When did you order?
6th April, Tuesday night.
* Did you order directly from the company, or through a distributor or dealer?
Through my friend, lavi219.
* How was the communication?
With Lavi, excellent of course, I didn't have to communicate with LUTS.
* How easy was it to pay?
Paypal's a piece of cake.
* How long did it take to ship?
LUTS shipped my order out on 8th April, Thursday, which is real quick considering they're having an event sale. The order came today at noon.
* Was the quality appropriate for the price, in your opinion?
M'not really picky with quality unless it's really terrible, but I have to say LUTS stuff are of very nice quality, especially their shoes.
* Did the item look like the sales pictures?
For the Nicole set and the tool etceteras, yep. The shoes look even better.
* Were you satisfied with the product?
Yep, was squeeing as if I got a new doll XD;
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
In a heartbeat.
* Would you buy this company's products second-hand?
From a seller with good feedback, definitely will.

 

* What did you order?
Kid Delf Woori without faceup, Saffron Set for Kid Delf, KDW-13 For Kid Delf (Natural Blond), a wig cap, some eye putty and extra string.
* When did you order?
March 25
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company.
* How was the communication?
Great! I had a question or two that they answered very quickly.
* How easy was it to pay?
Simple, I used Paypal. c:
* How long did it take to ship?
Exactly two weeks! I was surprised at how fast they were, especially with their limited edition and new dolls being released around the same time I ordered him. He arrived today (the 14th of April).
* Was the quality appropriate for the price, in your opinion?
Definitely. 8D
* Did the item look like the sales pictures?
I think he looks better than the pictures, and he doesn't even have a faceup yet. ^3^
* Were you satisfied with the product?
Of course. He's beautiful!
* If you weren't satisfied, how did the company solve your problem?
-pokes answer above-
* Would you order from this company again?
Definitely. They ship out extremely fast and their items are very good quality.
* Would you buy this company's products second-hand?
Probably. c:

 

* What did you order?
Luts Delf Moon WS
* When did you order?
Beginning of December 2009
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Great! Very fast and polite.
* How easy was it to pay?
Credit Card. No problems.
* How long did it take to ship?
About three weeks (because of holydays and snowstorms)
* Was the quality appropriate for the price, in your opinion?
Yes!
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
I’m incredibly happy!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
Of course!
* Would you buy this company's products second-hand?
I think so)

 

* What did you order? KDF girl body + KDF Cherry Elf head, "Spring Garden" KFD shoes, a wig, acrylic eyes, small S hooks, extra KDF hands and a Honey-delf's string.

* When did you order? 18.3.10, it arrived a week earlier than the date they gave.

* Did you order directly from the company, or through a distributor or dealer? Directly.

* How was the communication? I was stressed about the arrival of the doll and sent them an email about it, they were very nice in their answer and everything went well.

* How easy was it to pay? VERY easy. So easy it made me worry I might be doing it wrong.

* How long did it take to ship? it took them about 25 days to gather the products, and only a week or so to get it to my front door in Israel!

* Was the quality appropriate for the price, in your opinion? Very. The doll is lovelier than she seemed in the photos, moreover the arrangement it came in was beautiful. The doll was cushioned between two thick pillows and covered with bubble-warp on her more fragile parts (head, hands etc).

* Did the item look like the sales pictures? She looks ever better in real life!

* Were you satisfied with the product? So satisfied I'm having second feelings about giving her away (She was bought by me and 31 other friends as a birthday present for a good friend of ours)...

* Would you order from this company again? Probably, if I ever settle for a flat-chested doll / surrender to hybrids... They're amazingly cute, but not really my doll-type :P

* Would you buy this company's products second-hand? I don't think so, can't see a reason why not to get the products straight from them...

 

COMPANY NAME
Luts
* What did you order?
Honey Delf Lolly, 4 sets of clothes, 2 pairs of shoes and 1 wig
* When did you order?
December 31, 2009
* How was the communication?
Excellent
* How easy was it to pay?
Very - used PayGate and it was done in a flash!
* How long did it take to ship?
Lolly arrived January 21, 2010
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes - Lolly is adorable, the clothes are well made, fit perfectly and same with shoes & wig
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely - have since placed another order!
* Would you buy this company's products second-hand?
Probably

 

* What did you order?
Three wigs

* When did you order?
May 8th

* Did you order directly from the company, or through a distributor or dealer?
Directly.

* How was the communication?
I didn't have any questions.

* How easy was it to pay?
Very easy, Paypal.

* How long did it take to ship?
I received a shipping notice on May 11th, it arrived on May 14th.

* Was the quality appropriate for the price, in your opinion?
Oh yes, the wigs are incredibly beautiful and soft.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very. And I was pleased to receive a free gift, a T-shirt and little devil's horns ! So cute !

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
No, but that's because I don't like buying second-hand.

 

* What did you order?

2 wigs and 3 minis sized outfits


* When did you order?

I want to say May 18th 2010

* Did you order directly from the company, or through a distributor or dealer?

The company

* How was the communication?

I received confirmation of my order right away and confirmation of payment right away

* How easy was it to pay?

Very easy, I just paid via PayPal.

* How long did it take to ship?

I received my items May 20! I was shocked I got them so fast.

* Was the quality appropriate for the price, in your opinion?

Yes, I loved all the items I received.

* Did the item look like the sales pictures?

Yes, or even better.

* Were you satisfied with the product?

Definitely!

* If you weren't satisfied, how did the company solve your problem?

n/a

* Would you order from this company again?

Definitely, either through a reputable group order or privately like this order.

* Would you buy this company's products second-hand?

Yes, from a reputable seller, though it is also easy to just buy from the company as well.

 

* What did you order?
Wig, outfit & shoes
* When did you order?
April 27th
* Did you order directly from the company, or through a distributor or dealer?
Direct from www.eluts.com
* How was the communication?
Perfect. I had to confirm the address i was sending it to, but i was glad that they take the precautions.
* How easy was it to pay?
Very easy, straight from my credit card.
* How long did it take to ship?
After the email confirmation, they sent it on the 6th May. And it arrived very quickly.
* Was the quality appropriate for the price, in your opinion?
Definately! I couldnt be more satisfied!The shoes were on sale, so that was even better!
* Did the item look like the sales pictures?
Exactly like the sales photos.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again?
Definately!
* Would you buy this company's products second-hand?
Yes

 

* What did you order?
Heat Resistant 8-9inch Wig (SDW-03)

* When did you order?
6/5/10 (Sat)

* Did you order directly from the company, or through a distributor or dealer?
From Luts.

* How was the communication?
I got emails for order confirmation and shipping. That was it. I didn't ask any questions.

* How easy was it to pay?
I paid with CC. Was pretty simple.

* How long did it take to ship?
It shipped on Mon (6/7/10) and got here on Thursday (6/10/10)

* Was the quality appropriate for the price, in your opinion?
Well, this is my first doll wig, but I'd say it looks like pretty good quality. I just need to learn how to care for it.

* Did the item look like the sales pictures?
Yeah. It needs to be brushed into place to get the same shape over the forehead area. The color (Natural Black) looked a little more brown on the site pictures than the one I have, but it is a dark brown, which is what I wanted.

* Were you satisfied with the product?
I haven't really taken it out of the hair net yet, but yeah, it's pretty much what I expected.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yup!

* Would you buy this company's products second-hand?
Maybe, but mostly because I like things new instead of second-hand.

 

* What did you order?
Clothes, eyes, wig cap, s-hooks, hands, elastics, and the event head.
* When did you order?
June 5th
* Did you order directly from the company, or through a distributor or dealer?
Directly from company
* How was the communication?
Didn't have any questions, but sent automated emails whenever status changed.
* How easy was it to pay?
Yes, paypal.
* How long did it take to ship?
Shipped Jun 15th arrived today.
* Was the quality appropriate for the price, in your opinion?
The outfit was a bit pricey, but it was execellent quality. Everything I get from luts is always impecably made
* Did the item look like the sales pictures?
Yes, the makeup on the event head looks even better in person.
* Were you satisfied with the product?
Extremely
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Deffiantly
* Would you buy this company's products second-hand?
Depending on condition

 

* What did you order?
Two wigs, A pair of eyes and a pair of shoes
* When did you order?
17.06
* Did you order directly from the company, or through a distributor or dealer?
Direct from the company
* How was the communication?
Easy
* How easy was it to pay?
Yes
* How long did it take to ship?
5 Days
* Was the quality appropriate for the price, in your opinion?
Yes!
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes! They send me an wig for free

* If you weren't satisfied, how did the company solve your problem?
//
* Would you order from this company again?
Yes, i would

* Would you buy this company's products second-hand?
Yes- but i prefer to buy direct

 

* What did you order?
2 wigs, 1 shirt
* When did you order?
April 21, 2010
* How was the communication?
Got automated emails (didn't send them any inquiries)
* How easy was it to pay?
Easy through Paypal
* How long did it take to ship?
Shipped out the next day
* Was the quality appropriate for the price, in your opinion?
Yes, their wigs are gorgeous, and the shirt is cute. Very well made.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definitely
* Would you buy this company's products second-hand?
Depends if they do not carry the item that I'm looking for anymore

 

What did you order?
SSDF Regen, and for his size:
Ultimatum set, knit long sleeve top, boots, 2 wigs, 2 eyes, underwear, and whole bunch of extras

* When did you order? April 27

* Did you order directly from the company, or through a distributor or dealer? Direct

* How was the communication? I do have a LOT of inquiries because its my first time ordering dolls and yes it went very wel
l
* How easy was it to pay? Credit card.. very easy ^^

* How long did it take to ship? Khairin was shipped on June 22 and got home on June 28... almost exactly 2 month

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Very

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? YES! definitely

* Would you buy this company's products second-hand? if its in a good condition yes...

 

[/B* What did you order?
Honey Delf Cookie and clothing
* When did you order?
April 26, 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Excellent, as always
* How easy was it to pay?
Once again, very easy
* How long did it take to ship?
Ordered April 26/2010, received shipping notice June 11/2010 and received order June 18/2011
* Was the quality appropriate for the price, in your opinion?
Yes - I really like shopping at Luts! Even tho Cookie was damaged, he was very sweet. The outfits are adorable and very well made
* Did the item look like the sales pictures?
No not exactly - in fact I thought he was cuter than shown!
* Were you satisfied with the product?
No unfortunately his right hand was damaged
* If you weren't satisfied, how did the company solve your problem?
I contacted them right away, they emailed me back right away and they included replacement parts (and a lovely freebie wig!!) in my next order, which was shipped a week later and received June 28/2010 - all was well 10 days later!
* Would you order from this company again?
Absolutely - without a moment's hesitation!
* Would you buy this company's products second-hand?
Yes I would.

 

* What did you order?
A big load of stuff - clothes, wigs, silicon caps, doll bag, eyes case, pearl powder, various accesories and an Event Head
* When did you order?
14th July 2010
* How was the communication?
Straightforward and easy
* How easy was it to pay?
Paypal - easy
* How long did it take to ship?
Received notice that it shipped on Friday 16th, received parcel yesterday - Monday 19th SUPER FAST
* Was the quality appropriate for the price, in your opinion?
Very fine
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
I made a mistake and placed the same order twice, I contacted them straight away to correct this. They were very fast to cancel my mistake order.
* Would you order from this company again?
YES
* Would you buy this company's products second-hand?
yes

 

* What did you order?
KDF Bory Boy with faceup, JDF Event Head 2 with faceup & 2 pairs of acrylic eyes
* When did you order?
June 1st, 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Great, and answered questions prompty through Q&A boards
* How easy was it to pay?
Easy by paypal
* How long did it take to ship?
Recieved shipping notice on July 14th, 2010 and arrived July 17th, 2010
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
The KDF Bory's faceup didn't look that much like the sales pictures but he's adorable anyways.
* Were you satisfied with the product?
Yes, very
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Yes, of course
* Would you buy this company's products second-hand?
Depends on the item and condition

 

* What did you order?
Wig DW-108 For Delf (Black), Wig DW-78 For Delf (Milk), Eye 16MM L.G-HONEY BROWN
* When did you order?
Ordered July 17, 2010. Arrived July 22, 2010.
* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts Website.
* How was the communication?
Good. Automated email was sent when order was confirmed and when order was shipped.
* How easy was it to pay?
Easy, Debit Card.
* How long did it take to ship?
2 Days.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Only if they charged less for shipping.

 

* What did you order?
Delf Lishe
* When did you order?
June 13. Unfortunately, it was the first time I had ordered a doll and was stupid enough to use my mom's credit card and put myself as the recipient. I cancelled and reordered June 22.
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company
* How was the communication?
Great. They were very helpful with fixing my mistake.
* How easy was it to pay?
After my initial stupidity, very easy.
* How long did it take to ship?
The site says that it can take up to 45 business days, but she arrived July 22. So it was only... 20 days?
* Was the quality appropriate for the price, in your opinion?
I have absolutely no experience, but I would say yes.
* Did the item look like the sales pictures?
Much better. I love how her lips are actually a bit pouty.
* Were you satisfied with the product?
YES!
* If you weren't satisfied, how did the company solve your problem?
Doesn't apply.
* Would you order from this company again?
Yes, definitely.
* Would you buy this company's products second-hand?
Maybe, it would depend on the condition, and the seller.

 

* What did you order?
Youth in Dark Warriors - Bory (OE)
* When did you order?
April 13th, 2010
* Did you order directly from the company, or through a distributor or dealer?
Straight from Luts.
* How was the communication?
I guess excellent, because absolutely none was needed.
* How easy was it to pay?
Yes
* How long did it take to ship?
He arrived June 16th, so 9 weeks. About 2 weeks longer than I felt should have, people who ordered after me with more options got their boy before me, not sure how Luts was prioritizing.
* Was the quality appropriate for the price, in your opinion?
Yes, I've only had 1 RSN from luts and she was a gross color IMO, he was from a much nicer batch and no bubbles or thin spots in any of him or his extra black resin parts.
* Did the item look like the sales pictures?
He looked better actually, his face up is very lovely.
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Only the well looked after older rare dolls, and clothes/shoes/etc yes. Everything else I would rather buy new. No real reason.

 

* What did you order?
delf body boy type3，delf head shiwoo dreaming ，wig，etc
* When did you order?
June 14th 2010
* Did you order directly from the company, or through a distributor or dealer?
Though my friend.
* How was the communication?
Quite well.
* How easy was it to pay?
There is a little difficult, so I ask for my friend's help.
* How long did it take to ship?
45days
* Was the quality appropriate for the price, in your opinion?
Yeah.
* Were you satisfied with the product?
Yeah,I love them.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Sure.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Senior Delf Ido with Face-up and a pair of boots
* When did you order?
May 25th 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
They responded immediately through their Q & A board at first, but got quite a lot slower later on (they had an event) and gave me their straight-out-of-a-template answers about 35 - 45 working days when it was nearing the estimated deadline and I asked how long I'd have to wait. Didn't really affect my order though.
* How easy was it to pay?
Either credit card or paypal. But there's no clear indication that Paypal was an option (it's called something else which I forgot)so I paid via credit card for my boy and there were horrible exchange rate fees. Urrgh. I learnt about Paypal from my fellow LUTS customers later on and paid for my boots with it. The transaction was hassle-free too.
* How long did it take to ship?
He shipped on 30 July. That was within the deadline that I worked out after taking everyone's advice to leave out Saturdays and Sundays. But I wish LUTS had stated clearly that when they said 35 - 45 days, it means working days. Because this statement is rather misleading to people who are new to LUTS.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes, maybe even better
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Only if the sculpt is one that I really like and it's not available on LUTS anymore.

 

* What did you order?
A SSDF Flood (blank), an event head (blank), some KIPS and a silicone cap.

* When did you order?
14th of June.

* Did you order directly from the company, or through a distributor or dealer?
Order directly from company.

* How was the communication?
When I first paid for my order and asked for their confirmation, they replied rather quickly. Only when during their event, their reply was slower but eventually, they will reply.

* How easy was it to pay?
Very easy, paid through Paypal.

* How long did it take to ship?
My order shipped on the 23rd of July, so that took exactly 40 days.

* Was the quality appropriate for the price, in your opinion?
I think the price is very appropriate. The quality is amazing really, and I'm very happy with my doll.

* Did the item look like the sales pictures?
I guess so, I can't really complain. XD

* Were you satisfied with the product?
Oh yes, I am, Really.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Of course!

* Would you buy this company's products second-hand?
If the price is reasonable, then yes.

 

* What did you order?
Heat resistant wig SDW-33 and head puller for all

* When did you order?
late July

* Did you order directly from the company, or through a distributor or dealer?
Yes

* How was the communication?
No communication other than they sent an email saying the payment has been received

* How easy was it to pay?
Easy by Paypal

* How long did it take to ship?
A few days

* Was the quality appropriate for the price, in your opinion?
Yes, I love the new wig so much ^^

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Depends on the price and condition

 

* What did you order?
A pair of KDF gun hands and a JDF event head from a private G.O.
* When did you order?
June 7th, 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly from the company ^^
* How was the communication?
It was excellent, though replies did slow down during the event.
* How easy was it to pay?
With paypal, very. Though there were messups with the payment, since I paid with my friend's account.
* How long did it take to ship?
About 30 days or so.
* Was the quality appropriate for the price, in your opinion?
Yes, very! Nanashi looks wonderful, and the KDF gun hands are gorgeous!
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Very very satisfied!
* If you weren't satisfied, how did the company solve your problem?
NA
* Would you order from this company again?
Yes, especially since i'm thinking of ordering an SDF Harmony~
* Would you buy this company's products second-hand?
It depends. Luts is already reasonable, y'know?~

 

* What did you order?
Wigs, Summer Outfit, Shoe

* When did you order?
7th July

* Did you order directly from the company, or through a distributor or dealer?
Directly from eluts.com

* How was the communication?
No communication needed. I just ordered, paid by card, and they sent me my invoice and shipping notice both by email.

* How easy was it to pay?
A breeze by credit card.

* How long did it take to ship?
Ordered on 7th Aug (Sat), shipping notice received on 10 Aug (Tues), I received it on 11th Aug lol.

* Was the quality appropriate for the price, in your opinion?
Yes!

* Did the item look like the sales pictures?
Yup~

* Were you satisfied with the product?
Yes, especially the wigs they are very well made! I love them! I also like their summer outfit~ cant wait to try them on my tiny once he is here! :]

* If you weren't satisfied, how did the company solve your problem?
Nil

* Would you order from this company again?
Yes of course~

* Would you buy this company's products second-hand?
It depends, for limited items, I would. Else, I would rather buy first hand from them.

 

* What did you order?
I ordered a Delf Yder, white skin.

* When did you order?
I ordered on May 30th 2010, he arrived on July 6th 2010.

* Did you order directly from the company, or through a distributor or dealer?
I ordered directly through eluts.com

* How was the communication?
I didn't really have any questions or any need to communicate with them through F.A.Q or email.

* How easy was it to pay?
My mother used a... credit card I believe. It went right through and when she confirmed with the bank that it was a legit payment we got a payment confirmed email.

* How long did it take to ship?
It took just about a month.

* Was the quality appropriate for the price, in your opinion?
Oh yes.

* Did the item look like the sales pictures?
His faceup was a little darker than it seemed in the sales pictures.

* Were you satisfied with the product?
Yes, I am very satisfied.

* If you weren't satisfied, how did the company solve your problem?
There was a little mix up that I hadn't read the product page correctly, I thought he would come with a wig but he didn't. After checking the page though I saw where I hadn't read, so I didn't need to contact the company about it.

* Would you order from this company again?
Yes, and I plan to.

* Would you buy this company's products second-hand?
If the right thing came along, yes I would.

 

* What did you order? Delf kid bory, clothes, shoes, wig, eyes, eyelashes

* When did you order? June

* Did you order directly from the company, or through a distributor or dealer? From Company

* How was the communication? Great

* How easy was it to pay? Super easy, by CC

* How long did it take to ship? A bit long since they held Summer event and there was soccer world cup that I'm sure people in Luts doesnt want to miss it
* Was the quality appropriate for the price, in your opinion? Yes, but they raise the price right before the summer event. but the price really worth

* Did the item look like the sales pictures? better that in sales picture

* Were you satisfied with the product? Yes, but my bory had smal bubble in her head that I don't dare to sanding.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Always!

* Would you buy this company's products second-hand? Yes

 

What did you order?
A bunch of stuff for friends and myself: silicone caps, tools, clothes, shoes, wigs and a Pullip
When did you order?
I actually did two orders which we combined...so 28/08/2010
Did you order directly from the company, or through a distributor or dealer?
Directly
How was the communication?
Excellant as always
How easy was it to pay?
Too easy
How long did it take to ship?
From payment to on my doorstep...within four days
Was the quality appropriate for the price, in your opinion?
Oh yeah...part of the summer sale so wigs and clothes were reduced.
Did the item look like the sales pictures?
Yes
Were you satisfied with the product?
Yes
Would you order from this company again?
Hell yeah
Would you buy this company's products second-hand?
Depends on condition

 

* What did you order?
Luts Kid Delf Bory, WS, no face-up

* When did you order?
July 20th 2010

* Did you order directly from the company, or through a distributor or dealer?
Directly from Luts

* How was the communication?
They sent me emails to confirm my order, and then again when he shipped.

* How easy was it to pay?
Easy - Paypal

* How long did it take to ship?
Shipped from Luts on September 1st, and arrived September 7th, ahead of schedual. (It was also during a holiday)

* Was the quality appropriate for the price, in your opinion?
He's so adoarable, definately.

* Did the item look like the sales pictures?
Cuter.

* Were you satisfied with the product?
Definately.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definately, if I wanted something from them.

* Would you buy this company's products second-hand?
Sure, if it was taken care of nicely.

 

* What did you order?

Wigs: 1 for Yo-SD, 1 for MSD; 1 outfit, 1 panty and 1 pair of shoes for SD

* When did you order?

1st Sept 2010

* Did you order directly from the company, or through a distributor or dealer?

Direct from the company

* How was the communication?

Didn't really need to communicate with them, so N/A

* How easy was it to pay?

Pretty easy using paypal; it cleared in about a day

* How long did it take to ship?

They shipped it on 3rd Sept (Friday) and I received the package on 6th Sept (Monday)

* Was the quality appropriate for the price, in your opinion?

The quality, especially the clothes, feels really good. The MSD wig in particular feels thick and layered - and it's a boy's wig.

* Did the item look like the sales pictures?

For the most part yes, in a good way. What I thought was a single dress turned out to be a three piece outfit which pleasantly surprised me. The MSD wig is a -little- longer in the front than their picture suggested, but that was nothing a little snip with a scissor couldn't fix (and its also my personal preference that I don't like hair covering eyes.

* Were you satisfied with the product?

Very satisfied.

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Certainly. Their wigs and clothes feel like good quality so I'll definitely consider going back to them when I have the funds

* Would you buy this company's products second-hand?

All depends on the quality of the products and trustworthiness of the seller.

 

* What did you order?
a "Black lotus" outfit

* When did you order?
2010-09-05

* Did you order directly from the company, or through a distributor or dealer?
directly from the company

* How was the communication?
Nice and fast!

* How easy was it to pay?
I payed via credit card. they helped me with an integration for shipping costs, because they ship to Italy only via EMS premium. everything has been nice and smooth.

* How long did it take to ship?
3 days only (but the outfit had the label "ready to ship" in the web shop)

* Was the quality appropriate for the price, in your opinion?
yes!

* Did the item look like the sales pictures?
yes, it does.

* Were you satisfied with the product?
a lot! it really suits my souldouble boy

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
maybe, if I find something I like

* Would you buy this company's products second-hand?
I don't know... if I really like the item maybe yes.

 

This was a supply order not a doll order ^^

* What did you order?
SBS-43 For Senior Delf Boy (S.Black)
SSBS-12 For Super Senior Delf (Black) (For a friend)
CDW-22 For Honey Delf (Natural Black)
DW-104 For Delf (Milky Blond) -Heat Resistant Fiber
DW-263 For Delf (Natural Blond) - Heat Resistant Fiber
Senior Delf Hands-2 For Senior Delf Boy - [Option::Real Skin White]
Senior Delf Hands-3 For Senior Delf Boy - [Option::Real Skin White]
18MM L.G EYES- NO.48 (For a friend)
16MM L.G EYES- NO.59
16MM L.G EYES- NO.90
16MM L.G EYES- NO.43
PHANTOM CAPE For Zuzu Delf (For a friend)
S-HOOK For All (Small)
JOINT FIX PARTS (Size:L-5PCS) x 18
JOINT FIX PARTS (Size:M-6PCS) x 9
ELASTIC STRING For All x5

* When did you order? September 09, 2010
* Did you order directly from the company, or through a distributor or dealer? Directly from Luts ^^
* How was the communication? Really good. ;D
* How easy was it to pay? Very easy: Pay pal
* How long did it take to ship? Since I ordered two pairs of hands it took a bit longer for it to arrive: October 12th, 2010 (I missed the delivery date and had to pick it up from the post office)
* Was the quality appropriate for the price, in your opinion? Excellent
* Did the item look like the sales pictures? Everything except one wig that looked like it was rolled up and stored in a container for three years. Other than that the quality of everything else was fantastic.
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A I can just sell the wig if I can't fix the problem.
* Would you order from this company again? I already did. ^^
* Would you buy this company's products second-hand? Depends on the seller really. I have bought second hand dolls and clothing before.

 

* What did you order?
KDF Darae, underwear, wigs, and some extras

* When did you order?
Sept. 3rd

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
I don't have to communicate with them

* How easy was it to pay?
Very easy with cc.

* How long did it take to ship?
2 days to arrive. [Shipped on 12th October]

* Was the quality appropriate for the price, in your opinion?
Yes!

* Did the item look like the sales pictures?
Yes!

* Were you satisfied with the product?
Quite satisfied, I can see the seamlines but overall I'm satisfied.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes!

* Would you buy this company's products second-hand?
Only if its in a good condition and cheaper price.

 

What did you order? Kid Delf (girl, Real Skin Normal) Ani, plus eyes, a heat resistant wig, clothes, shoes, and restringing elastic.

When did you order? The 14th of August, but payment wasn't confirmed until the 18th, so they didn't start working on her until then.

Did you order directly from the company, or through a distributor or dealer? Directly from the company

How was the communication? Non-existent. There was no need to contact them.

How easy was it to pay? It was a bitch and a half actually. For some reason my card wouldn't go through. So eventually (after several tries I might add) I had to go through paypal. Which is why payment wasn't confirmed immediately. It took three days for the funds to transfer. They went through almost immediately however, when they finally did.

How long did it take to ship? 54 calendar days, and 34 business days. Five of those calendar days were due to their thanksgiving break. And I ordered with a faceup. So not a bad wait time.

Was the quality appropriate for the price, in your opinion? Hrmm. Tough to answer, because this was my first BJD ever. I'm going to go ahead and say yes though.

Did the item look like the sales pictures? To be honest? Not really. I mean the faceup was the same and all (taking in the account of small variations, faceups being done by human hands after all), but the style of their photos is disconcerting when trying to imagine what a doll will really look like. There's too much photoshopping to be really sure what a doll looks like in promo pictures. So while I recognize my doll as the one in the promos, she doesn't really look the same.

Were you satisfied with the product? Do I wish she could look more like the promos? Yes a little. That's the doll I envisioned. And the leggings that came with the Mugwort outfit I bought are a little annoying as it takes a while to get them over her feet. Plus they leave black smudges everywhere. But over all, yes, I'm satisfied.

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Yes.

Would you buy this company's products second-hand? It depends on the quality of the item, and when it was made (I prefer newer made products). But probably not.

 

What did you order? MSD wig, eyelashes, eyes, and s-hooks

When did you order? 10/07/2010

Did you order directly from the company, or through a distributor or dealer? Direct!

How was the communication? N/A

How easy was it to pay? It was okay. @@; I used my card directly without paypal and it was a bit slow.

How long did it take to ship? Got here in 5 days after I ordered.

Was the quality appropriate for the price, in your opinion? It all looks good to me.

Did the item look like the sales pictures? Pretty much, yes.

Were you satisfied with the product? So far, yes.

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Yes.

Would you buy this company's products second-hand? Yep!

 

What did you order? Suit, shoes, socks, wig caps, hair brush, magic sponge

When did you order? August 2010

Did you order directly from the company, or through a distributor or dealer? Directly from company

How was the communication? Excellent, very friendly

How easy was it to pay? Very

How long did it take to ship? About 3 weeks, but once it shipped it took 3 days

Was the quality appropriate for the price, in your opinion? Definitely

Did the item look like the sales pictures? Better

Were you satisfied with the product? Yes, very much so!

If you weren't satisfied, how did the company solve your problem? N/A

Would you order from this company again? Definitely!

Would you buy this company's products second-hand? Depends on item

 

What did you order? Senior Delf Loid with type 2 body, Normal skin.

When did you order? June 2

Did you order directly from the company, or through a distributor or dealer? Directly from company.

How was the communication?Excellent, Luts answer all my freaky questions XD! they have a lot of patience!

How easy was it to pay? With Credit card, relatively easy 'cause I had some problems with the payment (a friend lend me her credit card and Luts ask me to show them some papers in order to confirm that the credit card wasn't stealed). I think this is positive, Luts is very responsible and serious.

How long did it take to ship? About one month.

Was the quality appropriate for the price, in your opinion? Yes.

Did the item look like the sales pictures? Yes.

Were you satisfied with the product? I'm so happy with my new boy!

If you weren't satisfied, how did the company solve your problem?N/A

Would you order from this company again? Definitely!

Would you buy this company's products second-hand?Depends on the quality, the price and the seller's feedback.

 

* What did you order?
KDF Darae w/ face up, silicone cap, Wig
* When did you order?
Aug. 1, 2010
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Great. LUTS have great customer service !!!
* How easy was it to pay?
Easy, I used a credit card
* How long did it take to ship?
30 business days!
* Was the quality appropriate for the price, in your opinion?
Yes! Its definitely worth it.
* Did the item look like the sales pictures?
Better.
* Were you satisfied with the product?
Extremely satisfied.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
yeah.
* Would you buy this company's products second-hand?
Definitely!!!

 

* What did you order?
two mohair wigs
* When did you order?
Oct. 20th
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
N/A
* How easy was it to pay?
Easy, Paypal
* How long did it take to ship?
Payment confirmed 21st, Shipped 22nd, Arrived 25th
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Somewhat
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes