Crobidoll feedback (ALL)

Anything? I know folks on here have some of these beautiful dolls. I want one but hesitate to order without any reviews.

 

What did you order?
Lance and Yeon-ho heads, dreamingdoll body, 2 wigs and various accessories

When did you order?
Early August 2008

How was the communication?
Communication was very good and friendly! ^^

How easy was it to pay?
I used credit card and I had to change to a different card for some reason @_@; It was a bit worrying but it was safe

How long did it take to ship?
Very fast! It took about 3-4 weeks for my boys to reach

Was the quality appropriate for the price, in your opinion?
The heads were beautiful of course! A tiny bit iffy at why my yeon-ho's head is starting to slowly change colour (?! it's not a wig stain either OAO) But it's fine becasue it's hidden by the wig. The accessories was a tiny bit of disappointment, the ear rings seemed a bit pricey now that i think about it haha.

Did the item look like the sales pictures?
Yup

Were you satisfied with the product?
As said above about my yeon-ho head, besides that, I'm overall a happy customer and would love to purchase from them again ^^ Regarding the piercing services, I actually requested for 3 holes each for my boys, but they only managed to pierce a pair on my lance. Doesn't exactly bother me much, but just thought someone might want to know ^^

 

I bought 5 wigs from them and 2 of them should be small head SD size (8-9 inch).
However, one of them was a MSD size actually.
I sent the wig back to them and ask for replacement. But they said their Yeon-Ho could wear it and so it must be a small head size wig. They claimed that it was all my fault to send the wig back to them.
This is my first time and probably the last time to buy from them. v_v
They are so RUDE!!!
They asked me for US$20 for shipping if I want "my wig back AGAIN"! (The problem is , why do I need a wrong sized wig? I do not have MSD at all.)

Pictures of the wrong wig I got. The wig was only 7-8 inch.



So if you ever want to buy from them, best luck to you that they don't make any mistakes in your order. =__________=

 

What did you order?
Yeon-ho head with no faceup

When did you order?
16th September 2008

How was the communication?
Very kind, answered all my questions and requests really fast!
Only one thing: I haven't got any shipping notice, the order status hasen't changed from the first day but my head arrived save (including some fruit candy ).

How easy was it to pay?
Very easy via PayPal!

How long did it take to ship?
My head arrived 7th October 2008

Were you satisfied with the product?
I'm very happy about Yeon-Ho's head, it's a really beautiful sculpt!

 

* What did you order?
Lance Type B

* When did you order?
2nd June 2008

* How was the communication?
Communication was great. They kept me inform when ever I requested and when they received my payment.

* How easy was it to pay?
Easy. Through paypal

* How long did it take to ship?
They shipped my package on July 1st. It arrived on the 4th.

* Was the quality appropriate for the price, in your opinion?
Yea it sure was. He turned out better than expected ^^V.

* Did the item look like the sales pictures?
I looks pretty much like it I guess.

* Were you satisfied with the product?
Yeap. I came with sweets and a gift necklace since I ordered him during the event period.

 

* What did you order?
Dreaming Doll Hue with default faceup

* When did you order?
August 26th

* How was the communication?
Fine- they answered my Q&A posts quickly and did send me a shipping notice.

* How easy was it to pay?
Very easy, I used Paypal and it went through almost immediately.

* How long did it take to ship?
I received the doll on October 11th. Not too pleased about that... they say 15-20 working days, but they went on holiday three times after I placed my order.

* Was the quality appropriate for the price, in your opinion?
Yes, I bought the doll specifically for the body and I really love it. Hue's head got a beautiful faceup, too.

* Did the item look like the sales pictures?
Yep.

* Were you satisfied with the product?
Very much! I really do love the Dreaming Doll body. But I will say I don't recommend it for the nitpicky- some areas were a bit unfinished (it could use some trimming between the toes, for example) and there is an air bubble in one knee's joint. It doesn't bother me though so I'm really happy with it.

* If you weren't satisfied, how did the company solve your problem?
My problem was with the time frame, and the few times I pestered them they were polite about it but it didn't speed up the process at all.

 

* What did you order?
A group order on fur wigs, fibre wigs and accessories.

* When did you order?
Around the end of september

* How was the communication?
Communication was good

* How easy was it to pay?
yes, by paypal

* How long did it take to ship?
2 weeks because there's delay on the wigs production

* Was the quality appropriate for the price, in your opinion?
the fur wig was ok but the black one keep losing its fur.

* Did the item look like the sales pictures?
The color for mellow cream and red fur wig are very off from the official photos.

* Were you satisfied with the product?
not too bad, they did not label the sizes for fur wigs. I had 20 over fur wigs in this group order and i had to test it out and label it myself. Also, if they send e size wrongly and didn't label, it will be hard for us to hold them for responsible for that. According to my fren, her previous group order, fur wigs are not label as well.

* If you weren't satisfied, how did the company solve your problem?
I'm going to leave them a feedback soon and hopefully they will start label their fur wigs in the future.

 

* What did you order?

3 Wigs

* When did you order?

2008-09-20

* How was the communication?

Communication was good

* How easy was it to pay?

Pretty easy , Paid via paypal

* How long did it take to ship?

Around 2 weeks

* Was the quality appropriate for the price, in your opinion?

The wigs have a a nice feel to them , very soft

* Did the item look like the sales pictures?

The color is slightly different then shown in picture

* Were you satisfied with the product?

1 out of the 3 wigs i bought were the wrong size, but other then that im happy with the items

 

* What did you order? Dreaming doll body NS
* When did you order? 30 Aug 2008
* How was the communication? Decent
* How easy was it to pay? Via paypal, no probs
* How long did it take to ship? 2 months, however due to error no item yet
* Was the quality appropriate for the price, in your opinion? n/a
* Did the item look like the sales pictures? n/a
* Were you satisfied with the product? n/a
* If you weren't satisfied, how did the company solve your problem? I had to contact Crobidoll twice after I had seen some people have recived their dreamingdoll body in 6 days of ordering. They promised after my show of dissatisfaction they will ship in 2 more days. They did. However due to them writing the wrong (or maybe unclear) postcode (even though they have shipped to same address before so I know they have ability to write it right, and that my address provided is correct) it has gone to the wrong address on the other side of the country, and my postal service has told me nothing they can do, but to wait for it to be sent back to Crobidoll (as theres customs charge so it should be sent back to them aslong as its not paid, in 21 days time) I have informed Crobidoll I am not waiting 21 days for the body to be sent back to them then resent to me as its not my error, we shall see what they say. I am very dissatisfied with their services at the moment, I have bought many dolls from many companies and this by far is the worst service.

 

* What did you order? Crobidoll Yeon-Ho and Wig
* When did you order? September 25
* How was the communication? Good. I didn't contact Crobidoll really only to ask a question about my order but they were always friendly and responded right away.
* How easy was it to pay? Paid via Paypal, very easy.
* How long did it take to ship? 18 business days to ship and all in all it took a bit over a month 32 days.
* Was the quality appropriate for the price, in your opinion? I ordered a custom face-up and I am VERY SATISFIED The wig is excellent quality.
* Did the item look like the sales pictures? Face up was even better!!!
*Were you satisfied with the product? I am very satisfied with the face up although the wig size they sent was either wrong or they suggested the wrong size for me to order with my doll
* If you weren't satisfied, how did the company solve your problem? I'm not going to email them just for the wig, I don't care that much, I just put a piece of tape to hold my boy's wig in place now.​

 

All right, I have two feedbacks to leave for Crobidoll and they're a bit.... in contrast.


BAD FEEDBACK
* What did you order? wig
* When did you order? late August (I have since deleted my email--you'll see why)
* How was the communication? NONEXISTENT
* How easy was it to pay? easy enough to pay, they had no delay in taking my money... >>
* How long did it take to ship? supposedly the very next day
* Was the quality appropriate for the price, in your opinion? n/a
* Did the item look like the sales pictures? n/a
* Were you satisfied with the product? NO. I ordered a wig from Crobidoll and, the very next day, I received an email telling me that it was shipping. However--I NEVER RECEIVED IT. I emailed the company at least four times to their PayPal account that they would obviously have to check for payments and I constantly checked the status of the package. Nothing! And the company NEVER replied to any of my emails. Needless to say, I am still less than pleased with Crobidoll. I lost $50 and never got any sort of reply from the company. Even a "We're sorry but we can't help you" would have been nice. Instead, it felt like I was being ignored.
* If you weren't satisfied, how did the company solve your problem? Never got a reply from them.



DECENT FEEDBACK
* What did you order? Yeon-Ho B-type head + blonde fur wig
* When did you order? September 22, 2008
* How was the communication? got an email letting me know that they had taken my money and when the doll head was shipped (also from the same email address I had been trying to email the month previously~)
* How easy was it to pay? easy
* How long did it take to ship? about a month
* Was the quality appropriate for the price, in your opinion? Very good. The head is gorgeous, I'll give them that, and the face-up is stunning. The wig is also one of the best fur wigs I've ever seen.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? With the product, exceptionally. He's everything that I could want. I'm still not pleased with the company, though. If I hadn't wanted the Yeon-Ho head so badly and if he didn't always disappear in the MP, I wouldn't have ever bothered. The lack of ANY response from my first order has very much soured my opinion of the company.
* If you weren't satisfied, how did the company solve your problem? No issue this time. First time? Again, no communication.

 

* What did you order? I ordered the Soft White Lance with faceup (for a split), Yeon-Ho head with faceup, CRWML-10 wig in light black, and the mini gold robot necklace.
* When did you order? September 15, 2008
* How was the communication? Very good, they answered any questions I had on the Q&A board and sent me a shipping notice as soon as the order shipped.
* How easy was it to pay? Extremely easy.
* How long did it take to ship? I got the shipping notice on October 25 and the order arrived the 27th.
* Was the quality appropriate for the price, in your opinion? I have to admit I was a little shocked that they didn't sand the joints on a limited doll's body, but since many companies don't it's not something I'm upset about.
* Did the item look like the sales pictures? The items looked much better in person!
* Were you satisfied with the product? Very!
Overall it was a wonderful experience and I'd deal with Crobidoll again.

 

* What did you order?
I ordered a Lance head in the B style make-up and a black wig.
* When did you order?
A few minutes after the english crobidoll site opened! So 2nd June 2008
* How was the communication?
To be honest i didn't really have any communication with the company. I don't even recall getting a confirmation email. I left them a message on the board asking them to swap the black wig for a blonde one before they shipped and they did it no problem~
* How easy was it to pay?
Very, i paid by card so it cleared instantly.
* How long did it take to ship?
My head arrived 5 weeks later, which is pretty poor timing for just a head and not a full doll in my opinion.
* Was the quality appropriate for the price, in your opinion?
Oh dear god Crobidoll molds are a million times more stunning in person, and that face-up! So detailed and beautifull! The wig is stunning aswell, the fibres feel a little wierd but it's such a nice quality!
* Did the item look like the sales pictures?
It looked better!
* Were you satisfied with the product?
Yup completely.

 

I have no real complaint about crobidoll.. although I do not think I will be ordering from them again for the following reasons.

* What did you order?
I ordered a soft white lance, type A face up, a gold heart locket, and a mellow cream fur wig.

* When did you order?
9.22.2008

* How was the communication?
They were very rude when they replied to my comments on the Q&A board. All I asked was for an update, curious where my order was, and they merely repeated the same thing over and over again, telling me the time it usually took for them to ship as if I was stupid and didnt know. They also had a rather annoyed feeling to their replies. In my opinion their customer service is serious lacking, as well as manners.

* How easy was it to pay?
Payment was easy of course, they were quite eager in taking my money.

* How long did it take to ship?
I think my order arrived on 10.27.08.

* Was the quality appropriate for the price, in your opinion?
Yes actually, the quality of the items is very nice. The locket I bought actually opens, the fur wig is soft and easy to style, now if it just would stop shedding. lol. And my Lucian is of wonderful quality, nice heavy resin, and the face-up is just beautiful.

* Did the item look like the sales pictures?
Yes, for the most part. The only thing that didnt look like the picture is the mellow cream fur wig. It is far lighter then the picture on the site.

* Were you satisfied with the product?
I am very saticfied. ^^

* If you weren't satisfied, how did the company solve your problem?

*Suggestions for Crobidoll?
The only thing I can suggest is that they work on their manners, and be more polite and friendly when dealing with their customers, because of their rudeness on the boards, I may not order from them again.

 

* What did you order? A blank Thor head, two pair of eyes and a wig.

* When did you order? 6-11-08

* How was the communication? Great. They answerd to all my question and were very kind.

* How easy was it to pay? Well, a friend of mine made the payment for me with her Paypal account, but she told me it was very easy and fast.

* How long did it take to ship? I think they took a little long to ship my stuff. They shipped my order after 28 days (3-12-08), but arrived really fast! (10-12-08)

* Was the quality appropriate for the price, in your opinion? Absolutly!!

* Did the item look like the sales pictures? Yes, they look exactly the same and even better, hehe.

* Were you satisfied with the product? Totally, I'm really happy with my new girl and the other things I got for her. As I said before, they always answered to all my question very quickly and were very nice to me and they let me know when my order was shipped. I would definitly buy from them again. I love Crobidoll!

 

* What did you order?
Lance head (no face up), a red wine wig and yellow wig(in the defult page)
* When did you order?
2008-10-14
* How was the communication?
Very fast,
I did not have a chance to do a communication with customer service
* How easy was it to pay?
Pretty easy, I pay with my paypal account
* How long did it take to ship?
2 days
* Was the quality appropriate for the price, in your opinion?
I request them to send to my friend place, she said it is in a good shape
* Did the item look like the sales pictures?
I think the blank head is little different than the face up head
* Were you satisfied with the product?
I will be more satisfied if my head have the face up
* If you weren't satisfied, how did the company solve your problem? n/a

 

* What did you order? I did a group order, so mostly jewellery and an 9-10 inch wig for me.

* When did you order? Early October 2008

* How was the communication? There was no communication except for an invoice, payment confirment and shipping notice.

* How easy was it to pay? Easy enough with Paypal.

* How long did it take to ship? I don't know exactly, but within two weeks which I found very reasonable.

* Was the quality appropriate for the price, in your opinion? Quality was fine.

* Did the item look like the sales pictures? Yes. Even the wig looked like in the picture, but it was not 9-10 inch.

* Were you satisfied with the product? With the wig: no. The 9-10 inch wig I ordered isn't 9-10 inch. It barely fits my Souldoll Lee Jun Ki, which takes 8 inch wigs. Sadly I only found out a month later, because I didn't check before that as I assumed (shouldn't have done that) it was okay. The doll it was meant for was boxed up due to moving to another place and I didn't unpack him earlier.
I read I'm not the only person who got a too small wig from Crobidoll.

Their posting service: No. They wrote down my address wrong. Luckily the Dutch postal service goes through some effort to deliver wrongly addressed packages. Again, I'm not the only person who had trouble with incorrect address on the box.

All the jewellery items were fine. Nothing to complain about that.

* If you weren't satisfied, how did the company solve your problem? I didn't bother to mention the wrong address to Crobidoll, because I was happy that everything was home in good condition. Now I read that this is not their first time they make a mistake with the address.
When I discovered that the wig was too small, I figured it was too late to complain. I read that complaining wouldn't have mattered anyway.

 

* What did you order?

I made a small group order with several wigs and accessories, totaling something over 200$.

* When did you order?

This November.

* How was the communication?

It was okay.

* How easy was it to pay?

Very simple with Paypal.

* How long did it take to ship?

Just few days!

* Was the quality appropriate for the price, in your opinion?

Yes, all the items were of high quality.

* Did the item look like the sales pictures?

No! This was my biggest issue. I ordered two fur wig which were supposed to be long and rusty red, instead I got two wigs which were wine-coloured and much shorter than those pictured :/ Also I ordered some earrings in silver and got them in gold.

* Were you satisfied with the product?

Apart from the wigs, I was.

* If you weren't satisfied, how did the company solve your problem?

They sent me another two fur wigs...which were made of same. shorter, wine-coloured fur ^^; I had no heart to complain further since they did try to do something, and the wigs they sent me do fit my dollie somehow.

 

Outcome of my transaction with Crobi is here http://www.denofangels.com/forums/showthread.php?t=260926

 

* What did you order?

Dreaming Doll girl body in NS.

* When did you order?

December, 7th.

* How was the communication?

They answered to my question about delivery after a day. Then, I had no need to write them again.

* How easy was it to pay?

Easy, I paid by paypal, my payment was confirmed the next day.

* How long did it take to ship?

They told me they would have shipped the body after a month, but it took only ten days to be sent and a week more to arrive home.

* Was the quality appropriate for the price, in your opinion?

Yes, I think so.

* Did the item look like the sales pictures?

It's ok, and it has nothing wrong.

* Were you satisfied with the product?

Definitely, and the shipping was very fast.

* If you weren't satisfied, how did the company solve your problem?

I had no problems this time. It was a nice transaction.

 

* What did you order? A wig. :3

* When did you order? December 15, 2008.

* How was the communication? I was not required to contact them - everything went very smoothly.

* How easy was it to pay? Very easy - just paypal. 8D

* How long did it take to ship? Not long at all - the next day, December 16.

* Was the quality appropriate for the price, in your opinion? Yes! It's such a nice little wig, and the price wasn't bad at all!

* Did the item look like the sales pictures? Actually, yes - a little messier, but what did you expect? ;3 I smoothed it out and it looked more like the pictures than I thought.

* Were you satisfied with the product? Very much so!

* If you weren't satisfied, how did the company solve your problem? I was very satisfied - fast payment, fast shipment, great wig!

 

* What did you order? - Crobidoll Yeon-Ho head (blank)
* When did you order? - 12th December 08
* How was the communication? - I didn't really have to communicate with them for anything.
* How easy was it to pay? - Easy, I used paypal.
* How long did it take to ship? - the head shipped on the 24th of December and arrived today, 29th December.
* Was the quality appropriate for the price, in your opinion? - Yup, the resin feels pretty firm (not thin or flimsy) and it fits perfectly on my Luts SDF body.
* Did the item look like the sales pictures? - Hard to say since the pictures were of Yeon Ho with a face up. But over all the head looks the same (same facial expression and eye size and all)
* Were you satisfied with the product? - Very satisfied.
* If you weren't satisfied, how did the company solve your problem? - N/A

 

* What did you order? Dreaming Doll Dan during free shipping event

* When did you order? December

* Did you order directly from the company, or through a distributor or dealer? Directly

* How was the communication? Fine I guess. They did send me a shipping notice for him. There wasn't any other need to communicate. I did notice that when the box came, there was no paperwork or label to indicate it was Crobidoll, so you either had to know the shipping number to match up or else check the little card inside with the doll to make sure which it was. This is only likely to be a problem if you're like me and tend to have a lot of boxes coming at one time while you're away so you get mixed up. Stil, it was weird that they didn't have more labels or paperwork as doll companies almost always have their name on the box at least.

* How easy was it to pay? Easy, I just used CC Paypal as always

* How long did it take to ship? About a month

* Was the quality appropriate for the price, in your opinion? Sure, it was OK

* Did the item look like the sales pictures? Faceup looked slightly different but not enough different to be an issue. Could have been how photos were taken.

* Were you satisfied with the product? Yes

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? I would order one more time from them to get my Crobidoll Yeon-Ho. I'm a little nervous of dealing with this company based on some past reports, but for Yeon-Ho on a Crobi body rather than Dreaming Doll body, I'll risk it.

* Would you buy this company's products second-hand? Yes

 

* What did you order?
Yeon-ho B, with faceup, khaki muffler hood, wide baggy pants, milky blonde wig and green eyes.

* When did you order?
December 6th

* Did you order directly from the company, or through a distributor or dealer?
directly from the company

* How was the communication?
Great, they were very nice, answered all my questions almost immediately

* How easy was it to pay?
I payed through paygate, easy and instant.

* How long did it take to ship?
It shipped December 31, a little less than a month.

* Was the quality appropriate for the price, in your opinion?
Very. The clothes were well put together with good fabric, the faceup was done better than the promo pics.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
I love it.

* If you weren't satisfied, how did the company solve your problem?
I was satisfied, no problems for them to solve.

* Would you order from this company again?
Definately.

* Would you buy this company's products second-hand?
I would much rather deal with the company first hand.

 

* What did you order? A crobidoll Yeon ho NS head with Faceup
* When did you order?August 14th
* Did you order directly from the company, or through a distributor or dealer? Through the company
* How was the communication? the communication was pretty good.
* How easy was it to pay? Easy.
* How long did it take to ship? Uh.... well they never gave me a shipping notice so I can't say for sure how long it took
* Was the quality appropriate for the price, in your opinion? Oh very much so
* Did the item look like the sales pictures? Yes indeed, and even better
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/a
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? Yeah =3

 

* What did you order? 2 fur wigs, 2 bracelets
* When did you order? January 4, 2009
* Did you order directly from the company, or through a distributor or dealer? Company
* How was the communication? Excellent
* How easy was it to pay? Very Easy (through paypal)
* How long did it take to ship? Received my items in 1 week
* Was the quality appropriate for the price, in your opinion? Quality is excellent!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very satisfied
* Would you order from this company again? Yes, definetely
* Would you buy this company's products second-hand? Yes

 

* What did you order?
Wigs, clothes and accessories

* When did you order?
January 3rd 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
No communication, since I had no questions

* How easy was it to pay?
Easy (paypal)

* How long did it take to ship?
Two days

* Was the quality appropriate for the price, in your opinion?
Excelent! I love their items.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Indeed I was!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Difinetly

* Would you buy this company's products second-hand?
I've already bought something second-hand, so yes ^^

 

* What did you order? M Body LE Mikhail
* When did you order? Dec 18th 2008 - I believe mine was 30th out of 60
* Did you order directly from the company, or through a distributor or dealer?
Directly from Crobidoll
* How was the communication? I did not have any question - I got order and payment confirmation. Then I got shipping notice
* How easy was it to pay? I Paid with Paypal very easy
* How long did it take to ship? 4 weeks plus shipping time
* Was the quality appropriate for the price, in your opinion? He was the most expensive M Line they have. But since he is LE and dark tan resin, I guess so.
* Did the item look like the sales pictures? The skin color was darker than the pictures....
* Were you satisfied with the product? Good enough. Still need face up so cannot say for sure
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Maybe

 

* What did you order? Mikhail
* When did you order? 12-3-2008
* Did you order directly from the company, or through a distributor or dealer? Directly friom company
* How was the communication? perfect, answer all quesiton i need,and help me out with my custom invoice
* How easy was it to pay? easy, paypal
* How long did it take to ship? arrive today so a little over a month
* Was the quality appropriate for the price, in your opinion? perfect, love it!
* Did the item look like the sales pictures? yes, even more lovely then i thought
* Were you satisfied with the product? very
* If you weren't satisfied, how did the company solve your problem? they try the best they can, that all i need
* Would you order from this company again? yes!
* Would you buy this company's products second-hand? depends

 

* What did you order?
A blank Nia

* When did you order?
December 7th, 2008

* Did you order directly from the company, or through a distributor or dealer?
Directly through the company.

* How was the communication?
Very good! They were very helpful and kindly.

* How easy was it to pay?
Easy through Paypal.

* How long did it take to ship?
Until about January 19th. That's when I got my notice anyway, seemed they forgot to give it to me when it was actually shipped on the 16th (so said the tracking number).

* Was the quality appropriate for the price, in your opinion?
Yes very. Minus one problem.

* Did the item look like the sales pictures?
I'd say so. :]

* Were you satisfied with the product?
Very. But his knee had cracked during shipping.

* If you weren't satisfied, how did the company solve your problem?
It happened just before their holidays, but even after I communicated with them about his broken leg, they were very helpful and responsive. They offered me a new leg part to replace his broken one-- actually it just came in today, I had no notification of it. I was never charged for the new part or shipping. :]

* Would you order from this company again?
Definitely, very good experience from me.

* Would you buy this company's products second-hand?
Yup.

 

* What did you order?
Yeon Ho head, Type B make up

* When did you order?
12/01/09

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
Great. There wasn't much need for it, however. The transaction went without a hitch or need for updates.

* How easy was it to pay?
Really easy. Paypal as always.

* How long did it take to ship?
26 business days. 30 if you count the days which it was in transit. Dead on the projected ship time.

* Was the quality appropriate for the price, in your opinion?
Dear god yes! Better than appropriate. He's lovely.

* Did the item look like the sales pictures?
Exactly like them.

* Were you satisfied with the product?
Very much so.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes and I already have.

* Would you buy this company's products second-hand?
Dealing with them first hand is always a priority, if I couldn't get it from Crobi anymore then yes.

 

* What did you order?
A lance with type A faceup.

* When did you order?
December 26th

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Great! They answered all my numerous questions and were very nice.

* How easy was it to pay?
Very! I paid with paypal and it went through the same night ^_^

* How long did it take to ship?
a few days short of two months. But I ordered during the mikhail backup, so I figured it would happen. They also warned me about the lateness when I inquired, so it was okay ^_^

* Was the quality appropriate for the price, in your opinion?
DEFINITELY. He is BEAUTIFUL.

* Did the item look like the sales pictures?
Mostly! The faceup differed a little, but I actually prefer his so it worked out better XD

* Were you satisfied with the product?
EXTREMELY! I love him! he's perfect, one of the most beautiful dolls ive ever seen.The only thing I was confused about was that they sent a free wig, but it wasn't the event wig I thought it was supposed to be XD

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes:-)

* Would you buy this company's products second-hand?
Yes!

 

* What did you order?
A Thor head with default face-up

* When did you order?
In January

* Did you order directly from the company, or through a distributor or dealer?
Directly from the company

* How was the communication?
Good

* How easy was it to pay?
Easy (Paypal)

* How long did it take to ship?
Less than three weeks

* Was the quality appropriate for the price, in your opinion?
Yes, the head and the face-up were both good quality

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Why not.

 

* What did you order? Nia (with makeup) and accessories
* When did you order? Feb 9th, 2009
* Did you order directly from the company, or through a distributor or dealer? directly
* How was the communication? good
* How easy was it to pay? very easy
* How long did it take to ship? shorter than I had heard, about a month
* Was the quality appropriate for the price, in your opinion? yes, very
* Did the item look like the sales pictures? better in person
* Were you satisfied with the product? VERY
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? yes
* Would you buy this company's products second-hand? maybe

 

* What did you order? Nia with default faceup and clothes and a wig
* When did you order? Feburary 9, 2009
* Did you order directly from the company, or through a distributor or dealer? directly
* How was the communication? good
* How easy was it to pay? simple
* How long did it take to ship? one month exactly
* Was the quality appropriate for the price, in your opinion? definatly
* Did the item look like the sales pictures? yep
* Were you satisfied with the product? yes, I was extremely happy
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? yes
* Would you buy this company's products second-hand? most likely, but I'd rather deal with crobi directly

 

* What did you order? Couple clothes and wigs
* When did you order? March 16, 2009 (night)
* Did you order directly from the company, or through a distributor or dealer? directly from the company
* How was the communication? good
* How easy was it to pay? with paypal, wich is really easy
* How long did it take to ship? 2 days
* Was the quality appropriate for the price, in your opinion? definatly
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes, I quite satisfied
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? Of course I will
* Would you buy this company's products second-hand? most likely, but it depends on the product

 

* What did you order? Ys-B Faceup & Body
* When did you order? 1-29-09
* Did you order directly from the company, or through a distributor or dealer? Directly through Crobidoll's website.
* How was the communication? Good.
* How easy was it to pay? Very easy, used paypal.
* How long did it take to ship? From order placed? Two months.
* Was the quality appropriate for the price, in your opinion? Yes,
* Did the item look like the sales pictures? As close as it gets.
* Were you satisfied with the product? Yep.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Sure.

 

* What did you order? Ys A Type, M-Line Body with Default makeup
* When did you order? I ordered on 18 February actually but I pay on 28 February due to PayPal problem
* Did you order directly from the company, or through a distributor or dealer? Directly from company
* How was the communication? Very good I can tell. I ordered the wrong size of wig and they change it for me also change to color I like for me too. I'm really happy and also want to thank you them so much.
* How easy was it to pay? Yup actually but PayPal is mine problem not Crobidoll!
* How long did it take to ship? 23 days, I do a counting on 28 February since I finished the payment on 28.
* Was the quality appropriate for the price, in your opinion? Yes for sure
* Did the item look like the sales pictures? Similar but I think Sen (Ys I ordered) is better than sales pictures XD
* Were you satisfied with the product? Very much
* Would you order from this company again? Yes, for sure. I'm willing to do it.
* Would you buy this company's products second-hand? Yeah because I think I'm going to buy one.

 

What did you order?
NIA...with default makeup but asked for a few revisions that they accomplished beautifully.
When did you order? Feb 10
Did you order directly from the company, or through a distributor or dealer? Company direct.
How was the communication? Perfect!
How easy was it to pay? Crobi's site is easy...paid with Paypal
How long did it take to ship? 43 days
Was the quality appropriate for the price, in your opinion?
Beautiful skin, colour, texture, faceup, hands, stringing...Yes, yes, yes!
Did the item look like the sales pictures? Even better!
Were you satisfied with the product? 100%
If you weren't satisfied, how did the company solve your problem?
No problem, N/A
Would you order from this company again? Absolutely!
Would you buy this company's products second-hand?
Yes, but for Crobi's reasonable price, I wouldn't need to.

 

* What did you order?
Nia with R-line body and default faceup; Thor head w/o faceup

* When did you order?
March 26

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Just fine. They confirmed my order by email and emailed me when it shipped. Any further communication was unnecessary.

* How easy was it to pay?
Very - I paid through Paypal and it was very straightforward.

* How long did it take to ship?
28 days

* Was the quality appropriate for the price, in your opinion?
Yes - the resin on both Nia and Thor is high quality and they are wonderfully well-sculpted. Nia's seams were almost invisible and his faceup was even better in person than in the pictures.

* Did the item look like the sales pictures?
No - Nia looked better. Though I believe the pictures for the Thor head were misleading; it looks much different without faceup, even more than normal.

* Were you satisfied with the product?
VERY satisfied.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, definitely.

* Would you buy this company's products second-hand?
Yes.

 

I help my friend to order the limited day dream lance last week with 2 wigs and 1 hat.

I have added 1 wig later and asked for combine shipping.

Crobidoll charge me $10 more for only 1 additional wig in my order!!!!!!

I have checked that the shipping cost for 1 whole doll + 3 wigs + 1 hat has no difference with 1 whole doll + 2 wigs + 1 hat (that is my original order)

I never know a wig will cost $10 more with any other doll companies.

and they even said it is me to make unreasonable request!!!!

It's not the first time I have problems with them....

1. waiting for 2 months for a few wigs
2. wrong size wig received
3. defect wig received

I'm now extremely angry with crobidoll customer service and warn you guys think twice before buying from them!!!

 

* What did you order? Blank Nia and accessories.
* When did you order? June 1st, 2009.
* Did you order directly from the company, or through a distributor or dealer? through the company.
* How was the communication? good, i didn't have any inquiries as they emailed me the important information.
* How easy was it to pay? easy, paypal.
* How long did it take to ship? it was shipped on the 14th and arrived on the 18th. 4 days!
* Was the quality appropriate for the price, in your opinion? yes!
* Did the item look like the sales pictures? yes.
* Were you satisfied with the product? yes.
* If you weren't satisfied, how did the company solve your problem? i had no problems. ^.^
* Would you order from this company again? of course!
* Would you buy this company's products second-hand? yes!

 

* What did you order? Accessories - a lamp, three necklaces and some eyelashes
* When did you order? 6th June
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? Non-existant, but it wasn't really needed.
* How easy was it to pay? Very - through paypal.
* How long did it take to ship? Not more than a week.
* Was the quality appropriate for the price, in your opinion? Yes, it was fabulous quality - the tiny SD locket even opened, and the lamp is able to be used for real...
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Possibly.

 

* What did you order? earrings and some cloth
* When did you order? early June
* Did you order directly from the company, or through a distributor or dealer? Directly from the company
* How was the communication? good
* How easy was it to pay? yes
* How long did it take to ship? Not more than a week.
* Was the quality appropriate for the price, in your opinion? Hmm, I found there is a tear in nine style gray coat, I could fix it so not a big deal. One of the earnings's tip part fell the forth time I used it, but the others are good I guess
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? OK i guess
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? maybe
* Would you buy this company's products second-hand? maybe.

 

What did you order?
DreamingDoll Hue with makeup, CRWL-7 9in wig (Powder Brown), G18LG-06 eyes

When did you order?
May 12, 2009

Did you order directly from the company, or through a distributor or dealer?
Directly from Crobidoll

How was the communication?
We didn't need to talk, so good, I guess.

How easy was it to pay?
Very easy.

How long did it take to ship?
My stuff was sent out June 13, 2009, and got to my house June 16, 2009.

Was the quality appropriate for the price, in your opinion?
Yes, I am very happy with him

Did the item look like the sales pictures?
I do believe so.

Were you satisfied with the product?
Yess!!! Very much, I love my boy and he is gorgeous.

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Sure

Would you buy this company's products second-hand?
Yes

 

What did you order? CRWS-17 (Sweet Pink)

When did you order? July 20, 2009.

Did you order directly from the company, or through a distributor or dealer? Directly.

How was the communication? It was great.

How easy was it to pay? Fast and easy through paypal.

How long did it take to ship? Was shipped out July 20th Recived July 25th

Was the quality appropriate for the price,in your opinion? Yes very nice qualty wig

Did the item look like the sales pictures? Yes. Even better in person

Were you satified with the product? Yes very satified

If you weren't satified, how did the company solve your problem? N/A

Would you order from this company again? Definatly Yes!

Would you buy this company's products second-hand? Yes, yes and yes

 

What did you order? 2 wigs (CRWL-22 and CRWL-12) and a shirt.

When did you order? August 17th, 2009.

Did you order directly from the company, or through a distributor or dealer? Directly from Crobidoll

How was the communication? I didn't have any questions and the order went smoothly, so communication wasn't necessary.

How easy was it to pay? Super easy through paypal.

How long did it take to ship? They shipped on August 18th, and I received them on August 20th.

Was the quality appropriate for the price,in your opinion? Even better than I expected. I love the wigs!

Did the item look like the sales pictures? Better, I think.

Were you satified with the product? Quite so.

If you weren't satified, how did the company solve your problem? N/A

Would you order from this company again? Definitely!

Would you buy this company's products second-hand? Sure.

 

What did you order?
Yeon-ho head, a wig, a shirt and knitted vest.

When did you order?
August 16th 2009

Did you order directly from the company, or through a distributor or dealer?
Directly from Crobidoll

How was the communication?
Good, I asked them a question about their wigs and the answer was very helpful.

How easy was it to pay?
Very easy by paypal.

How long did it take to ship?
Shipped the next day after my order and got to my house on the 24th.

Was the quality appropriate for the price, in your opinion?
Yes! Everything is gorgeous.

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Satisfied? I was on cloud nine when I opened the box!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Yep.

Would you buy this company's products second-hand?
Why not?

 

What did you order?
Yeon-ho B head with face-up and I also requested they pierce his left ear.

When did you order?
July 13 2009

Did you order directly from the company, or through a distributor or dealer?
Directly from Crobidoll

How was the communication?
N/A - I had no need to communicate with them.

How easy was it to pay?
I used Paypal and it was dead easy.

How long did it take to ship?
Received the head on Wednesday - so approx 6 weeks.

Was the quality appropriate for the price, in your opinion?
Absolutely - my new guy is drop-dead gorgeous

Did the item look like the sales pictures?
Yes.

Were you satisfied with the product?
Extremely. I was so excited to get the head home and was thrilled with how he looked - what a stunner!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Definitely.

Would you buy this company's products second-hand?
Yes I would.

 

* What did you order?
Two wigs
* When did you order?
August 23rd
* Did you order directly from the company, or through a distributor or dealer?
Directly from company.
* How was the communication?
None was needed, so good.
* How easy was it to pay?
Paid through PayPal, very easy.
* How long did it take to ship?
Shipping noticed recieved on August 25th, arrived at my house September 1st.
* Was the quality appropriate for the price, in your opinion?
Yup. Quality was great. ^^
* Did the item look like the sales pictures?
Colour was a tiny bit off, but maybe just my monitor.
* Were you satisfied with the product?
Yes very~
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definately.
* Would you buy this company's products second-hand?
Yup~

-------

* What did you order?
Nia with default face up, 1xwig, 1xshirt
* When did you order?
July 24th
* Did you order directly from the company, or through a distributor or dealer?
Directly from company.
* How was the communication?
None was needed, so good.
* How easy was it to pay?
Paid through PayPal, very easy.
* How long did it take to ship?
Shipping noticed recieved on September 14th, arrived at my house September 17th.
* Was the quality appropriate for the price, in your opinion?
Yup. Quality was great. ^^
* Did the item look like the sales pictures?
Yes~ If not better~ (:
* Were you satisfied with the product?
Yes very~
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Definately.
* Would you buy this company's products second-hand?
Yup~

 

* What did you order?
Yeon Ho head with B type face up, two wings, 2 strings and a hat
* When did you order?
Aug 18th
* Did you order directly from the company, or through a distributor or dealer?
from the company
* How was the communication?
no need to communicate, actually, everything is pretty straight forward
* How easy was it to pay?
By paypal. very easy.
* How long did it take to ship?
3 days~YAY
* Was the quality appropriate for the price, in your opinion?
definitely~ Although I haven't try the wigs on, I can tell they both are very high quality. Yeon Ho B is GORGEOUS!!!
* Did the item look like the sales pictures?
Maybe, I dont have the right size eyes to try yet
* Were you satisfied with the product?
100% satisfied
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
certainly
* Would you buy this company's products second-hand?
if the condition is good, yes

 

* What did you order? lance DD LE30 + clothes

* When did you order? late may

* Did you order directly from the company, or through a distributor or dealer? company

* How was the communication? normal

* How easy was it to pay? paypal

* How long did it take to ship? almost 3 months. my first lance got lost so they re-shipped me another

* Was the quality appropriate for the price, in your opinion? not sure

* Did the item look like the sales pictures? the resin looks very yellow, in the picture was almost white.

* Were you satisfied with the product? the sculpt head is beautyful, but the body is not in my tastes

* If you weren't satisfied, how did the company solve your problem? /

* Would you order from this company again? im not sure, i have had enough after the troubles of ship

* Would you buy this company's products second-hand? only heads

 

* What did you order? Nao Type A + outfits (from Nine9 style though they're sold on crobidoll website)

* When did you order? mid July

* Did you order directly from the company, or through a distributor or dealer? company

* How was the communication? I'd say good

* How easy was it to pay? very easy, I used paypal

* How long did it take to ship? 5 weeks. 3 days for EMS.

* Was the quality appropriate for the price, in your opinion? The head cap doesn't fully close up but no big deal. Otherwise fine.

* Did the item look like the sales pictures? Exactly the same. The faceup is truly amazing, ought to be the best default faceup among all my dolls.

* Were you satisfied with the product? I love him to bits.

* If you weren't satisfied, how did the company solve your problem? /

* Would you order from this company again? I love all their dolls but as I've got my favourite of them and my bank account is crying...

* Would you buy this company's products second-hand? Probably, if in mint conditon.

 

* What did you order? pair of pants and a wig
* When did you order? Sept. 30, 2009 the pants and added wig to the order 2 days later.
* Did you order directly from the company, or through a distributor or dealer? Crobidoll directly
* How was the communication? excellent and quick.
* How easy was it to pay? very easy
* How long did it take to ship? 3 business days
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? yes
* Would you buy this company's products second-hand? if the product was no longer available through crobidolls.com, yes.

I added second item to the shipment through e-mail. The reply was very quick and helpful. I had to pay $10 extra for the added item, but it was added to my existing shipment without any problems or hitches. I actually received the item within 3 days after an email was sent confirming shipment. I am very happy and will be ordering from crobidoll again.

The only thing is that I did not receive the extra points for the wig. But I am ok with that, as long as I got my items

 

* What did you order? YS with faceup B, clothes and a wig
* When did you order? 16|09|09
* Did you order directly from the company, or through a distributor or dealer? directly from the company.
* How was the communication? very good and precise!
* How easy was it to pay? extremely easy||paypal
* How long did it take to ship? one month with like... 4 days ^^
* Was the quality appropriate for the price, in your opinion? indeed
* Did the item look like the sales pictures? yes, exactly the same.
* Were you satisfied with the product? very much! everything is incredible.
* If you weren't satisfied, how did the company solve your problem? no problems here ^^
* Would you order from this company again? of course!
* Would you buy this company's products second-hand? if they are in good condition, yes.

 

* What did you order? Nao Type B, a shirt and a pair of pants

* When did you order? October 4th 2009.

* Did you order directly from the company, or through a distributor or dealer? Directly from the company

* How was the communication? Excellent

* How easy was it to pay? Very easy, paid with paypal

* How long did it take to ship? A few days short of a month, then five days with ems.

* Was the quality appropriate for the price, in your opinion? Yes.

* Did the item look like the sales pictures? Exactly, the faceup looks just like the promo pictures.

* Were you satisfied with the product? Very satisfied

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes

* Would you buy this company's products second-hand? Yes, if it was in good condition

 

* What did you order? Yeon-Ho head with custom faceup

* When did you order? September 28th 2009

* Did you order directly from the company, or through a distributor or dealer? Directly from the company

* How was the communication? Very good

* How easy was it to pay? Very easy with PayPal

* How long did it take to ship? Arrived on November 3rd 2009

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Of course no sales pictures for custom faceups - but it looked even better than I had expected!

* Were you satisfied with the product? Very satisfied!

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Sure!

* Would you buy this company's products second-hand? Only if it's something I wouldn't get directly from Crobidoll, and also depending on the condition.

 

* What did you order?
Blank Yeon-Ho head and Graduated Ivory Wig

* When did you order?
11/7/09

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
yes, they replied quickly

* How easy was it to pay?
I had a couple problems, but it was my fault (used old card by accident)

* How long did it take to ship?
Really quick. Overall days 11!

* Was the quality appropriate for the price, in your opinion?
oh yes! the head is Beautiful even without a face-up he is lovely
the wig is really soft and awesome! though it doesn't fit my boy -.-

* Did the item look like the sales pictures?
well i dont know how he would look without the face up but i guess so.
the wig is much blonder than i thought it would be, but i can get over it.

* Were you satisfied with the product?
yes! i love him! he is so perfect, the wig needs a little trim but thats fine
overall im very satisfied ^^

* If you weren't satisfied, how did the company solve your problem?
yah i just deleted the order, and ordered with a working card lol

* Would you order from this company again?
Of course, i love their work

* Would you buy this company's products second-hand?
it depends on the seller and the condition of the product. but yah