Fairyland Feedback (ALL)

* What did you order? [Preorder]puki sugar Full Package (Bubble Stripe)
* When did you order? November 2nd, 2007
* How was the communication? Communication was great with them, I had troubles with their shipping rebate and they helped me right away. they also did an adress change for me when my doll's shipping was delayed.
* How easy was it to pay? Very easy, I used their Credit card service and all was all right.
* How long did it take to ship? There was a delay because of wigs problems. I decided to wait to receive my wig at the same time as my doll. They changed the adress to accomodate me and when it shipped it got to me very quickly.
* Was the quality appropriate for the price, in your opinion?
* Did the item look like the sales pictures? Yes everything looked like it was supposed to.
* Were you satisfied with the product? Extremely satisfied, the doll is beautifully engeneered and exceeded my expectations.

 

* What did you order? Feeple Ashley Special
* When did you order? December 14th, 2007
* How was the communication? Great! I had to confirm that it was coming to my address and in only a day I was replied to reassured that it would in fact come to me.
* How easy was it to pay? I wouldn't know, my boyfriend paid, but I'm sure it wasn't too hard
* How long did it take to ship? it shipped out on the 23rd I believe... and arrived the 28th
* Was the quality appropriate for the price, in your opinion? even better... she definitely is worth a lot more than the $630 paid.... most dolls her size and limited edition are at least $800.. and aren't nearly as beautiful or pose as well as she does! Her resin is so smooth! the seamlines are almost not there and the resin is so soft, much more pleasing to touch than most other dolls I've handled
* Did the item look like the sales pictures? No, the promo pictures do not do her justice. She is much more beautiful in person than any photo can depict.
* Were you satisfied with the product? Extremely, Ill definitely order from them again.. maybe someday a pukipuki....they are worth the money you pay and more!

 

*What did you order? ~ FairlyLand Preorder PukiPipi
* When did you order? ~ November 1, 2007
* How was the communication? ~ Good
* How easy was it to pay? ~ Very easy.
* How long did it take to ship? ~ About 2 weeks
* Was the quality appropriate for the price, in your opinion? ~ Yes
* Did the item look like the sales pictures? ~ yes
* Were you satisfied with the product? ~ It exceeded expectation
* Notes: ~ On the order form there was nowhere to place your province or state. In Canada if a package is missing the province but has all the other details the address is considered incomplete and can't usually be delivered. I was lucky.
I explained this to FairyLand but their response was that there are too many different address formats and they can't accomodate everyone.

Not sure how to feel about that since everything else was wonderful.

 

* What did you order? : Feeple WS boy body & Moon head (no face-up)
* When did you order? : 4th December
* How was the communication? : Easy and fantastically good ! I received a quick response to my emails - just can't fault their customer service. Wonderful !
* How easy was it to pay? : Couldn't pay with Eximbay as it wasn't compatible with my Mac, but Fairyland went out of their way to help resolve this difficulty for me.
* How long did it take to ship? : Lightning speed : sent out on 10th December, arrived in the UK in plenty of time for me to squee over for Christmas.
* Was the quality appropriate for the price, in your opinion? : Unequivocally yes. The Feeple body is a classic example of getting what you pay for - beautiful, poseable and stood first time without trauma. Came with full instructions and beautifully packed and presented. Truly made with love.
* Did the item look like the sales pictures? : Yes
* Were you satisfied with the product? : Man, yes !!!

Jaxagambla

 

* What did you order? Feeple girl body + Peavy head no faceup
* When did you order? Feb 2 2008
* How was the communication? Perfect!
* How easy was it to pay? A little confusing at first, but very easy.
* How long did it take to ship? She arrived on the 15th. ^__^
* Was the quality appropriate for the price, in your opinion? Yes! I was VERY satisfied.
* Did the item look like the sales pictures? Yes! Better, even! Especially the head (thought I'm selling it, sadly).
* Were you satisfied with the product? Very.
* If you weren't satisfied, how did the company solve your problem?
N/A cause they were perfect!

 

* What did you order? Feeple Ashley (with default faceup)
* When did you order? September 27 of 07
* How was the communication? Great! I love that they have a rep whose first language is English I was able to add an item later to the order with no problems!
Very easy, I like the Exembay system
* How long did it take to ship? She Shipped on October 10th, so 14 days after I ordered her
* Was the quality appropriate for the price, in your opinion? Yes, if anything I was surprised the doll did not cost more. The Quality was great, and the packaging was AWESOME! The box she came in, and the custom foam casing is some of the best packaging I've seen.
* Did the item look like the sales pictures? The Elf head did, the Vampire head looked a bit different from what I was expecting
* Were you satisfied with the product? Yes, very, and I plan to buy from them again.
* If you weren't satisfied, how did the company solve your problem? does not apply

 

* What did you order? PukiPuki Sugar basic 2
* When did you order? Nov 2, from the first batch of pre-order
* How was the communication? Great!!!
* How easy was it to pay? Very easy, they had paypal
* How long did it take to ship? it shipped on 10th Dec, but it was a pre-order, so I was expecting it.
* Was the quality appropriate for the price, in your opinion? Yes, even better!
* Did the item look like the sales pictures? Yes, even better
* Were you satisfied with the product? Yes I was, though in the end I sold her, but I just couldn't bond with a tiny ( I am SD lover), though she was sooo cute
* If you weren't satisfied, how did the company solve your problem? n/a

 

* What did you order? A fullset Bubble Stripe Puki Sugar
* When did you order? Nov. 1, during the preorder event
* How was the communication? Very good
* How easy was it to pay? Very easy
* How long did it take to ship? Dec. 10 due to the preorder event. The wig came about a month later due to problems with the wigmaker (and then probably the holiday)
* Was the quality appropriate for the price, in your opinion? Yes! She came with tons of extra gift stuff!
* Did the item look like the sales pictures? She's even cuter in person!
* Were you satisfied with the product? Very satisfied! I love my puki! I'll definately order from Fairyland again.

 

* What did you order? Puki² Sugar Gift Fairy set
* When did you order? 25 Jan 08
* How was the communication? Excellent, questions always answered in 24 hours* How easy was it to pay? I paid using Paypal, then when i added some other items later i paid with CC, easy to pay thro
* How long did it take to ship? 22 calender days
* Was the quality appropriate for the price, in your opinion? Very good! i am surprised for how detail of the makeup, how tiny the doll is but the quality is good, and some surprised gifts that i feel so touched
* Did the item look like the sales pictures? Yes, except the wig, some colour difference but its not a problem
* Were you satisfied with the product? Very satisfied, ill buy from them again

 

* What did you order?
FairyLand Girl FeePle with Vampire Dreaming head

* When did you order?
Feb 12th/paid on Feb 15th

* How was the communication?
Perfect, but I didn't ask any questions

* How easy was it to pay?
Very easy, did it on my Blackberry

* How long did it take to ship? Just a few days - I got her in 10 days from payment to door

* Was the quality appropriate for the price, in your opinion?
YES!

* Did the item look like the sales pictures?
Her porportions (curves) seem bigger in person but I think it's a good thing. She doesn't look quite as slim in person

* Were you satisfied with the product?
VERY!

 

I ordered two Puki Puki on Jan 30, 2008. I got the invoice quickly afterwords and paid immediately with ease. They were shipped Feb 25, 2008, Fairyland sent me an email with the tracking number, and they arrived to East Coast USA in two days! They are really high quality, looked just like the pictures on the website, and the body design is amazingly posable, well worth the price. I would buy from them again for sure!

 

* What did you order? MNF Ruth and MNF Lishe
* When did you order? January 25, 2008
* How was the communication? Outstanding. Emails were sent promptly, as well as confirmation of payment. Any questions I had were likewise answered quickly.
* How easy was it to pay? Very. They sent me an invoice, I paid it.
* How long did it take to ship? My dolls shipped on February 15, 2008, ahead of schedule.
* Was the quality appropriate for the price, in your opinion? Definitely!! I got in on the opening event sale and for $343 each, I received a full doll, a sleeping head, and event hands. Shipping was free since I ordered over $600. The dolls pose and stand much better than my MNF from Luts.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Absolutely. I will order from Fairyland again...in fact, I already have!!

 

*What did you order? Puki Pukisha Full Set Blue Baby

*When did you order? Feb. 29, 2008

*How was the communication? Very good.

*How easy was it to pay? Very easy!

*How long did it take to ship? About a month, which is what I expected.

*Was the quality appropriate for the price, in your opinion? Yes

*Did the item look like the sales pictures? His wig looks a little different, but I had seen a few owners' pictures so I knew that could happen.

*Were you satisfied with the product? Yes, except they forgot to send me his pants! Other than that, though, I'm very satisfied.

*If you weren't satisfied how did the company solve your problem? I sent them a message about the missing pants, and they just replied and apologized and said they'll send them to me soon.

 

* What did you order?
Basic puki suger packige.

* When did you order?
4th december

* How was the communication?
Yes, they helped me a lot on there Q&A board and where very nice in e-mails

* How easy was it to pay?
VERY easy, i paid with paypal and they told me when they recieved it!

* How long did it take to ship?
1 month

* Was the quality appropriate for the price, in your opinion?
My suger is even more perfect then i thought she would be! Here posing is amazing and the box she came in is so cute! She's the perfect tiny for the perfect price!

* Did the item look like the sales pictures?
Yes! Every detail was the same ^^

* Were you satisfied with the product?
Yes very! She came with everything i orderd and even got a promotional gift!

* If you weren't satisfied, how did the company solve your problem?
I was satisfied ^^

 

* What did you order?
Mnf Miyu with sleeping head

* When did you order?
Febuary (cant remember the exact date but towards the end).

* How was the communication?
Very easy, they are such a nice company. I emailed them a few questions before i ordered and the replied the following day.

* How easy was it to pay?
I did get a bit worried about payment as i wanted to pay via paypal. I didnt get an invoice through and after a couple of days i sent them an email with my order number in saying id not got an invoice. They replied straight away appologising for missing me. Apparently their invoices are all done by hand, and id been missed out. After they sent the invoice i had no problems.

* How long did it take to ship?
3 weeks, i ordered without faceups. Shipped much sooner than i had expected.

* Was the quality appropriate for the price, in your opinion?
The resin is lovely and very reasonably priced.

* Did the item look like the sales pictures?
Yes i think so.

* Were you satisfied with the product?
Very satisfied. Im planning on getting another mnf in June

* If you weren't satisfied, how did the company solve your problem?
My only problem was the payment invoice but they sent that as soon as i had emailed them saying id not got one. So was an easy problem to fix.

Id reccomend Feeple.

 

* What did you order?
PukiPuki Pipi Full Package and PukiPuki Piki Basic w/face-ups

* When did you order?
March 18 2007

* How was the communication?
Excellent, they put up with my worries quite well.

* How easy was it to pay?
Unknown, my mother paid with her credit card for me.

* How long did it take to ship?
One Month total; 22 Business Days

* Was the quality appropriate for the price, in your opinion?
Yes, definitely.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?
Very Much So

* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order? Basic Piki

* When did you order? January 3, 2008

* How was the communication? Very good. Normal stuff, order confirmation, shipping/tracking info, etc. I also asked FL some specific questions before I ordered, and they answered promptly and completely.

* How easy was it to pay? Very easy.

* How long did it take to ship? 2 days short of one month.

* Was the quality appropriate for the price, in your opinion? I think the quality is better than what I paid for.

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Very satisfied - beyond my expectations even.

 

* What did you order?
puki sugar basic package

* When did you order?
20th of march 2008

* How was the communication?
Didn't communicate much, but I do LOVE the email updates I got, about receiving payment, placed order, being shipped etc.

* How easy was it to pay?
Very easy, I requested to pay by paypal because I don't own a creditcard. But it was no problem and they arranged it for me, so I could pay easily trough a paypal invoice!
* How long did it take to ship?
1 month

* Was the quality appropriate for the price, in your opinion?
Yes! I ordered a puki sugar and tough she is so very very little, the detailing is great and on such a scale, every little flaw is a huge one. But no flaws AT ALL!
Altough it is a lot of money for such a small object (but that's just my opinion) it is a product of very high quallity!

* Did the item look like the sales pictures?
Yes exactly like the sale pictures, but irl it's allways a little different. IRL she is even more breath taking and nice than what the pictures promise!

* Were you satisfied with the product?
Yes completely totally satisfied, with everything! from service to short waitingtime, good packaging, wonderfull product, everything was great.

* If you weren't satisfied, how did the company solve your problem?
I was satisfied.

 

* What did you order? I ordered a Basic Puki Pipi with faceup, sleeping head, pukisha parts and faceplate, victory hands, and white dress
* When did you order? 6/7/08
* How was the communication? Fairyland was wonderful. I had some questions and they responded very quickly
* How easy was it to pay? Very easy, I didn't have a hitch making my payment at all
* How long did it take to ship? fairyland took 3 weeks to make by doll, and then I received notice that the doll was shipped on 6/30/08.... my puki arrived two days later on 7/2/08
* Was the quality appropriate for the price, in your opinion? the price and quality absolutely match. The work is very fine and detailed, and worth every penny.
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? very very happy
* If you weren't satisfied, how did the company solve your problem?

 

I was so happy with my experience with Fairyland. The customer service people were amazing. I ordered a sugar puki from them and it actually arrive early. THe doll was even more beautiful than the picture. and they pose like no other dollfie I've ever seen or interacted with.

 

* What did you order? Fullset Anu
* When did you order? May 24
* How was the communication? Fairyland I've got to say, has some of the most coherent pleasant customer service people of any company I've dealt with lately.
* How easy was it to pay? Amazingly easy, for now they still take paypal which I'd much rather use than standard credit card payment.
* How long did it take to ship? He shipped out on June 26, just over a month for a limited set doll. That's not bad at all.
* Was the quality appropriate for the price, in your opinion? Definitely, their makeup job was superb, and all of the little accessories he came with were top notch.
* Did the item look like the sales pictures? ...spot on as a matter of fact.
* Were you satisfied with the product? Absolutely, their packaging was superb, for the price the doll/items were fantastic, and even though Fairyland is having a bit of a problem with the wigs, they've been very forthcoming with information about what's going on.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? Fullset Cali
* When did you order? 6th June - 4 days before the free head promotion started
* How was the communication? Great, I forgot to tell them the name for my Cali and they emailed me back to say they'd put it on her nametag
* How easy was it to pay? Very easy, they sent me an email with a paypal address promptly
* How long did it take to ship? 20 days
* Was the quality appropriate for the price, in your opinion? I thought the fullset was fantastic value for the money
* Did the item look like the sales pictures? She looks slightly different in person, but she's still gorgeous.
* Were you satisfied with the product? 100% satisfied, the clothing outfit and wigs were all well made, the only problem I had was with how the corset was laced via the lace, I would have preferred a better method, but overall great value for money. Fairyland even sent me the free head which stunned me as I wasn't expecting it (the extra head is lovely and will become a doll eventually)
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order?
A Mary fullset, a Rose fullset, a wig, and a pair of eyes
* When did you order?
Um, back in May?
* How was the communication?
Great! They replied within a day or two and in perfect English.
* How easy was it to pay?
Very. I used Paypal.
* How long did it take to ship?
A little less than three weeks.
* Was the quality appropriate for the price, in your opinion?
There are seam lines on the dolls, but other than that, the pukis are amazing. Their magnets are SO convenient! So, yes!
* Did the item look like the sales pictures?
They are even cuter, it's almost scary!
* Were you satisfied with the product?
Yes!
* If you weren't satisfied, how did the company solve your problem?
No problems!

As an extra note, I would like to say that, despite the fact that the RoseMary set was sold out and I ordered the two individual fullsets instead, Fairyland still sent me the bucket and mop that came as an extra with the RoseMart Story. Wow! Also, when the Summer Event started later, they shipped the Nanuri head for me with a subsequent order even though I missed the date! Fairyland is the best, I had a fantastic time with them!

 

* What did you order? A La Carte MNF Lishe with face up and sleeping head
* When did you order? May 20ish
* How was the communication? Excellent!
* How easy was it to pay? yes
* How long did it take to ship? 21 days including weekends
* Was the quality appropriate for the price, in your opinion? Quality is fabulous
* Did the item look like the sales pictures? Better
* Were you satisfied with the product? Yes, though there were some order problems they shipped a blank head and her arms were strung wrong. Making her hands not fit
* If you weren't satisfied, how did the company solve your problem? Yes! They went above and beyond and mailed me a new head with faceup, 3 pair of all new hands AND wrist parts to make sure that the polarization in the magnets were correct. They really went above and beyond and were very tolerant of my multiple post spammage while I was working out what was wrong.

They also shipped me the event head even though I ordered well before the event announcement!

 

* What did you order? MNF Miyu with makeup.
* When did you order? 6th June
* How was the communication? Fine, they were very kind.
* How easy was it to pay? Very very easy. Through Eximbay (credit card). I was a bit scared because it was the first time I used credit card for payments, but I have no problems, it was easy and surprisely fast.
* How long did it take to ship? 29 days. Very punctual.
* Was the quality appropriate for the price, in your opinion? Yes, it's worth it
* Did the item look like the sales pictures? Yep, it's like the pics, even better.
* Were you satisfied with the product? A lot! I'd like to have more MiniFees... who knows!

 

* What did you order?
Pukipuki Sugar basic

* When did you order?
8th June 2008
(paid on 10th June)

* How was the communication?
Great! The customer service is super friendly and very efficient!

* How easy was it to pay?
Very easy via paypal.
The payment slip came two days after ordering though, since the process is done manually.

* How long did it take to ship?
Shipped on 24th June
Arrived on 27th June

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.
But there were some little problems.

* If you weren't satisfied, how did the company solve your problem?
I contacted Fairyland and they reponded straightaway.
I was sent the replacement parts and even received a pair of lucky punch hands for free.

 

* What did you order? Was in GO with 3 other full dolls all with make up + event heads. I ordered A La Carte Miyu with both heads (both make up)
* When did you order? 17th June
* How was the communication? Excellent! We asked about event heads in certain skin colour, etc. Fast responses.
* How easy was it to pay? I didn't pay directly, but I heard it was easy.
* How long did it take to ship? In less than 30 days we had all 4 dolls sent to us!
* Was the quality appropriate for the price, in your opinion? Definitely! My doll was flawless, the face ups were amazing quality - the sleeping head matched the open eyes eyed just great too.
* Did the item look like the sales pictures? Default face up was a little different - that was to be expected.
* Were you satisfied with the product? 100%! Pretty sure everyone else in the GO was too ^_^
* If you weren't satisfied, how did the company solve your problem? N/A

 

What did you order? Feeple Anu fullset/Moon

* When did you order? 6/8/08

* How was the communication? wonderful, they always answer all my questions

* How easy was it to pay? very, paypal

* How long did it take to ship? ship on the 2nd, arrive on the 6th, fast!

* Was the quality appropriate for the price, in your opinion? yepish

* Did the item look like the sales pictures? more lovely then i thought

* Were you satisfied with the product? yes, but or those hands, but one come with another pair of hand that i love so i switch

* If you weren't satisfied, how did the company solve your problem? they got my order for Anu wrong, and remade the whole doll again for me when i ask, and didn't paint the weapons since i didn't like the color it was in. Sad that they don't do customs, but very happy otherwise.

 

What did you order?
MNF ShuShu
When did you order?
mid-Febryuary
How was the communication?
Perfect! They clearly answered each of my questions and even contacted me to verify my address.
How easy was it to pay?
I used Paypal. Payment was soooo easy!
How long did it take to ship?
She shipped within three weeks
Was the quality appropriate for the price, in your opinion?
Absolutely! I adore my girl. I could not be happier.
Did the item look like the sales pictures?
Yes; she was exactly as pictured.
Were you satisfied with the product?
Beyond satisfied; I am ecstatic
If you weren't satisfied, how did the company solve your problem?
Yes! My order was a day late for the event hands. When I asked how I could add payment to my already existant order in order to get the extra hands, they responded that I would be recieving the hands free of charge despite my lateness! So sweet!

 

What did you order? Pukipuki Pipi (snow flake fairy full set)

When did you order? June 28/08

How was the communication? I didn't have much to communicate, but they sent me a confirmation of my order, the info to pay them, and notified me when she shipped.

How easy was it to pay? Pretty easy. I paid through Paypal, but I had to wait for them to send me their paypal address, since I had never ordered through them before.

How long did it take to ship? Exactly the 25 days mentioned on their site, and then 1 week exactly in the mail.

Was the quality appropriate for the price, in your opinion? Very! Puki's are so incredible and tiny! I still can't believe how amazing they are.

Did the item look like the sales pictures? Yes, except the pictures were NS and I ordered BW. The faceup was the same, she came with the same eyes and same hair.

Were you satisfied with the product? Very much! I plan on ordered more from Fairyland in the future

 

* What did you order? Puki Sugar Basic, with faceup, sleeping faceplate, and an outfit.
* When did you order? July 1st, 2008
* How was the communication? Wonderful, I had a few questions here and there, and they replied in a very quick fashion.
* How easy was it to pay? Exceedingly~
* How long did it take to ship? A month exactly, as expected.
* Was the quality appropriate for the price, in your opinion? Yes, very much so. Very pleased with the product.
* Did the item look like the sales pictures? Even better, she's fantastic.
* Were you satisfied with the product? Yeah...
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order?
MiniFee A-line A-la-carte Carl sculpt on a large bust female body with face-up.
* When did you order?
July 7th, 2008
* How was the communication?
They can't talk to earthlink-based accounts (in my case, mindspring), but they put the response to my question in the order-status notes. Which is genius.
* How easy was it to pay?
I ordered by credit before they stopped accepting it, it was cake for me.
* How long did it take to ship?
32 days.
* Was the quality appropriate for the price, in your opinion?
Very much so! And her face-up is absolutely charming.
* Did the item look like the sales pictures?
Pretty much, I think they pinked the lips a bit more, and it makes her look lovely.
* Were you satisfied with the product?
Yes, the sculpt is even more enchanting to me in person. I'm amazed how soft and yet strong the resin feels, and she's posing wonderfully for me, though I need some practice.
As a note, I'm also amazed by the DES (event) head, and am already putting it on my list to get her a body one day.

 

* What did you order?
FeePle boy body with vampire Moon head, puki clenching hands, puki arabian shoes, and puki wingtop boots...and free Nanuri event head =3
* When did you order?
July 18
* How was the communication?
I received the payment email just fine, but never got a shipping email (my email is through Earthlink, so that is probably why)
* How easy was it to pay?
very easy
* How long did it take to ship?
just over a month
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes, just like the pictures
* Were you satisfied with the product?
very satisfied ^__^

 

* What did you order?
Puki Cupid fullset (2 faceups)

* When did you order?
July 8

* How was the communication?
As much as was needed, I got my credit card confirmation and my shipping email without incident.

* How easy was it to pay?
Eximbay was fairly easy to figure out so that was great.

* How long did it take to ship?
About 20 days- quite a bit less than the estimated 40 business days.

* Was the quality appropriate for the price, in your opinion?
The puki pukis are absolutely wonderfully engineered. This is hands down the best posing doll I own. All of my magnets were in place and have stayed in place. The two faceups are gorgeous, and match each other perfectly! The magic parts are cute and in great condition- very easy to use with the help of fairylands manual. Cupids' clothes are simple, but of nice quality. Even the box was cute and very safe for everything. Fairyland's online manual is great for help with using all of the joints without fear of damaging anything.
My only (very small!) disappointment was the wig, which fairyland has already acknowledged their problems with. It is far too large on the doll, and honestly is a very low quality wig (the hair, at least on mine, was loose and sparse.) The wigcap sits so strangely that from across the kitchen table my dad thought it was a hat. Individually, I wouldn't have paid a dime for this wig. It is probably worth noting that I had no intention of using the wig, so I did not contact fairyland about this.

* Did the item look like the sales pictures?
Everything matched up very well!

* Were you satisfied with the product?
Overall, I feel like Fairyland is trying to create a loyal customer base, and succeeding! Even though I ordered two weeks after the event period, I still got the sleeping flora event head, which was a kind gesture from fairyland. I would have loved them anyway for the early shipping and beautiful doll! I am extremely satisfied with my girl and hope to order from fairyland again soon.

 

* What did you order? MNF Ryeon, Active Line, BW Skin w/ option 8 hands, sleeping head, no metal plate, no face ups
* When did you order? July 10th, payment confirmed & accepted on July 11th - during the free PukiPuki head event
* How was the communication? Good, I didn't ask many questions though and I checked on the status daily using the Order Status option since they were asking users not to ask status questions through the CS Center
* How easy was it to pay? Very easy & quick, I used PayPal
* How long did it take to ship? She was shipped on August 11th - 30 calendar days
* Was the quality appropriate for the price, in your opinion? Yes, she was everything I was hoping for. I was amazed at how easy it was to change heads and her posing abilities were not exaggerated - only true!
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes, very much so

 

* What did you order? MNF Shushu + event head (Soo dark elf)

* When did you order? June 25th

* How was the communication? Very good, although I didn't ask many questions

* How easy was it to pay? Very easy via eximbay

* How long did it take to ship? Fast, shipped on 21th July. Arrived on 24th July

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Yes, love it

* If you weren't satisfied, how did the company solve your problem? I didn´t need to contact the company

 

* What did you order? Feeple Anu (blank) plus a fullset Cupid...and the 3 event heads

* When did you order? End of July

* How was the communication? I did not ask many questions, but they are always very fast to answer any.

* How easy was it to pay? Very easy (used credit card)

* How long did it take to ship? Extremely fast, less than twenty working days @_@ and keep in mind this was during all their events and I ordered a fullset with faceups...

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Yes

* Were you satisfied with the product? Yes, I am very happy ^_^

* If you weren't satisfied, how did the company solve your problem? Had no problems at all; Fairyland is, in my opinion, one of the best companies to work with and I will definitely be buying from them again.

 

My transaction with Fairyland was a special case, but I think it deserves feedback.

Last December I bought a MiniFee boy body from Luts, and it was not made well. I don't know much about resin but all I can think of is that it didn't cure properly. The knobs on the foot parts (that the elastic attaches to) were slowly bending over time, and eventually started to crack. The legs had also bowed and the neck part was so warped that a head wouldn't fit on it. Luts refused to deal with it (other than make me send the body back so they could replace the neck part and that's it) so I was stuck with the body.

A few months ago I contacted Fairyland about selling me replacement parts... I knew it was a long shot, because even though CP made the body, my business was done with Luts. After seeing pictures, Fairyland offered to GIVE me a replacement body. I was totally stunned, obviously, because that's incredibly nice! I still can't believe they did that for me. And they shipped the replacement to me like two days after they received my old one.

I'd already heard amazing things about Fairyland, but this really cements it for me. They are amazingly nice people.

 

* What did you order? I have made two orders, first was a Puki Pukisha, the second was 3 Puki's (Puki Flora, Piki and Poseidon)
* When did you order? Feburary of 08 and August of 08
* How was the communication? Excellent
* How easy was it to pay? Very simple
* How long did it take to ship? Not too long, around 3-4 weeks I think? (faceups on all of them)
* Was the quality appropriate for the price, in your opinion? Absolutely!
* Did the item look like the sales pictures? Sure did!
* Were you satisfied with the product? Yes

Just a note, on the second order, I got a shipping notice that said my packet was on it's way to Russia. I contacted them and they let me know it was a mistake. About two weeks later, my package arrived (no correct shipping notice was sent). However, this was during the big event rush, so it was probably a busy time for them. I have no complaints and will be ordering from them again in the future!

 

What did you order?
Mnf aline Ryeon, no faceup.
plus 1 extra pair of hands

When did you order?
August 3, 2008

How was the communication?
Perfect ^^

How easy was it to pay?
Very easy~

How long did it take to ship?
About 27/28 days.

Was the quality appropriate for the price, in your opinion?
Yes

Did the item look like the sales pictures?
Yup ^___^

Were you satisfied with the product?
yes, very ^^

 

* What did you order? Minifee Ryeon a-la-carte girl A-line small bust w/ face-up

* When did you order? September 18th 2008

* How was the communication? Great!

* How easy was it to pay? Very easy; I used PayPal.

* How long did it take to ship? I got the notice on the 10/15, she arrived on 10/18

* Was the quality appropriate for the price, in your opinion? Yes

* Did the item look like the sales pictures? Exactly so

* Were you satisfied with the product? Very!

* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order?
MNF Seorin and MNF Shushu - Both with make-up and Sleeping Heads (No make-up)

* When did you order?
25th October 2008

* How was the communication?
Great. They reply really fast to our questions !

* How easy was it to pay?
A little bit confusing with the invoice at the beginning.

* How long did it take to ship?
34 days before shipping - 4 days of shipping. Total 38 days

* Was the quality appropriate for the price, in your opinion?
Really good quality, beautiful face-up.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very satisfied.

 

What did you order?
Feeple Boy Body + Moon Dreaming Vampire head, FS-02 Johns Walker (Shining Black) for FeePle Male shoes.

When did you order?
02-12-2008

Did you order directly from the company, or through a distributor or dealer?
I ordered directly from the company

How was the communication?
Amazing. They reply swift and in good english. They are very friendly and try to help you the best they can.

How easy was it to pay?
Very easy. I paid through Paypal and everything was explained well.

How long did it take to ship?
It took 22 days until I got a shipping notice (23-12-2008).

Was the quality appropriate for the price, in your opinion?
Yes. It was totally worth it. Their service is amazing and the quality of the doll is great

Did the item look like the sales pictures?
It was even better in real life.

Were you satisfied with the product?
Yes.

Would you order from this company again?
Most definitely!

Would you buy this company's products second-hand?
Probably, yes.

Other.
I asked Fairyland if they could ship the body unstrung, because I wanted them to ship it in a smaller box. That way I would not have so much problems with the customs here. They were very kind through the emails, explaining the risks of sending him unstrung and if I still wanted to do so. When I received the box, all the parts were carefully wrapped in bubble-wrap, the elastic already cut into the right size. I even got a string-puller as a gift and a manual on how the body was put together. I can definitely recommend this company, just for their friendly and high-quality service.

 

What did you order?
Fullset White Lily, 2 extra pairs of hands, shoes. (all puki)
When did you order?
Dec 8, 2008
Did you order directly from the company, or through a distributor or dealer?
Directly from the company.
How was the communication?
Wonderful, very prompt and easy to understand.
How easy was it to pay?
Very easy. They sent me a paypal invoice within 24 hours.
How long did it take to ship?
It shipped out on Jan.2 and got here Jan.5. So in total, 28 days. And they said processing time was 40 days, so I was pleasantly surprised she came so quickly!
Was the quality appropriate for the price, in your opinion?
Definitely.
Did the item look like the sales pictures?
Yes.
Were you satisfied with the product?
Very.
If you weren't satisfied, how did the company solve your problem?
N/A
Would you order from this company again?
Definitely.
Would you buy this company's products second-hand?
I'd rather buy it from them because of their great customer service.

 

* What did you order?
Basic littlefee ante - preorder
* When did you order?
21/11/2008
* Did you order directly from the company, or through a distributor or dealer?
from the company direct
* How was the communication?
recieved my invoice 24hrs later and order confirmed a few hours after i sent a payment
* How easy was it to pay?
very easy, i asked for an invoice to a different paypal address than my usual one and they sent it there
* How long did it take to ship?
40 business days...just as they said on the website
* Was the quality appropriate for the price, in your opinion?
yup the quality is amazing well worth the price, the engineering of these dolls is just out of this world
* Did the item look like the sales pictures?
yes but even better in real life
* Were you satisfied with the product?
ectremely
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
oh yes!
* Would you buy this company's products second-hand?
yes

 

What did you order?
active-line mnf miyu

When did you order?
12.27.08

Did you order directly from the company, or through a distributor or dealer?
directly from the company.

How was the communication?
polite and fast.

How easy was it to pay?
very easy- paid through paypal after recieving an invoice within the next day.

How long did it take to ship?
exactly 40 business days.

Was the quality appropriate for the price, in your opinion?
yes- the quality was amazing. i was very impressed.

Did the item look like the sales pictures?
much better.

Were you satisfied with the product?
mmhm.

Would you order from this company again?
definitely.

Would you buy this company's products second-hand?
yes.

​

 

* What did you order?
Basic littlefee ante with faceup, some shoes and a wig.

* When did you order?
About the 6th Jan 09

* Did you order directly from the company, or through a distributor or dealer?
Direct from Fairyland.

* How was the communication?
Really good, i found out about 3 days after id ordered and paid that i would be moving house. I contacted Fairyland via email to ask them if it would be possible to ship it to my mothers address as i wasnt sure if i would still be living at the address id gave them. They were really nice about it and changed my invoice to my mothers address. Arrived there no problem. I also asked if it was possible for my ante to be sent with green eyes...again no problem there. She came with green eyes.

* How easy was it to pay?
Very easy, i requested to pay via paypal, they sent me the paypal invoice the following day.

* How long did it take to ship?
Just under 40 working days as it says on the site.

* Was the quality appropriate for the price, in your opinion?
Definatly, doll, wig, shoes all well made with no obvious problems. Faceups on the awake and sleeping face are very well done.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes totally.

* Would you order from this company again?
Yes definatly.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order? Minifee Ryeon plus a pair of boots
* When did you order? January 9, 2009
* Did you order directly from the company, or through a distributor or dealer? Company
* How was the communication? I got my Juri head in beauty white, just like I asked.
* How easy was it to pay? Very. Ordered in the morning and got my invoice the same evening.
* How long did it take to ship? About 41 days
* Was the quality appropriate for the price, in your opinion? Oh yes, I am so in love with the a-line body
* Did the item look like the sales pictures? Not really, but I'm not disapointed
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? I plan on it. I want more minifees!
* Would you buy this company's products second-hand? Absolutely. I'll be looking for a body for my extra head soon.

 

* What did you order?
--I ordered a Minifee A La Carte + shirt and pants

* When did you order?
--I placed the order on January 4th, 2009

* Did you order directly from the company, or through a distributor or dealer?
--I ordered directly from the company. Made sense, seeing as how Korea is just a puddle-pond's width away

* How was the communication?
--Excellent. They answered all my questions within a day.

* How easy was it to pay?
--Well, it wasn't as easy as I'd have liked it to be. I live in Japan but my credit card and paypal account are based in the U.S. I chose to pay with my credit card (as there are shipping restrictions tied to paypal when you're not living at the address associated with your account). Even then it wasn't easy, as they required tedious forms of verification. I understand why they needed such verification, but it was still a bit of a bother.

* How long did it take to ship?
--It took the amount of time listed on the site: 40 days exactly.

* Was the quality appropriate for the price, in your opinion?
--The quality is AMAZING. I am thrilled with my purchase.

* Did the item look like the sales pictures?
--Spot on.

* Were you satisfied with the product?
--Extremely satisfied.

* Would you order from this company again?
--Definitely, and I encourage others to do so as well.

* Would you buy this company's products second-hand?
--Possibly.

*Other notes:
--Fairyland DID mark the worth of the package down when they shipped it. I did not request that service from them. For those of you thinking about ordering from Fairyland and do not want this service, you should request that they not mark your package down upon placing your order.

--They were extremely willing to work with me despite the strangeness of my payment situation (namely living at an address different from that associated with my credit card).

--Fairyland creates dolls of the highest quality. Buyers will be in very good hands if they choose to purchase from Fairyland. I strongly recommend them.

 

* What did you order?
Minifee girl body and Puki Madeline

* When did you order?
Ordered/Paid 1/6/09

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Very good, they answered my queries quickly and politely!

* How easy was it to pay?
Very. I used Paypal

* How long did it take to ship?
Nearly two months... They shipped 3/2/09. Granted, this was during an event, so that is well within the reasonable time frame.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yup!

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I'm planning another!

* Would you buy this company's products second-hand?
Absolutely, and I have.

 

* What did you order?
LTF Shiwoo fullset
* When did you order?
January 8th
* Did you order directly from the company, or through a distributor or dealer?
Directly
* How was the communication?
Just perfect.
* How easy was it to pay?
Very easy, through paypal.
* How long did it take to ship?
About 40 working days, just as they said it would.
* Was the quality appropriate for the price, in your opinion?
Quality is great, the doll is certainly worth it's price!
* Did the item look like the sales pictures?
Better
* Were you satisfied with the product?
Definietely yes!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes

 

What did you order? Blank Rheia large bust active-line MiniFee doll, with an extra wig and extra hands
When did you order? 16 January 2009
Did you order directly from the company, or through a distributor or dealer? Direct from Fairyland
How was the communication? Communication was excellent
How easy was it to pay? Very easy, I paid through PayPal.
How long did it take to ship? Processing time was 40 business days, on the 43rd day I recieved a shipping notice.
Was the quality appropriate for the price, in your opinion? Yes, definitely. I actually wanted the MiniFee event head too, so I spent a little more to qualify for the head.
Did the item look like the sales pictures? Yes as best as possible, my Rheia is blank and the one on the site has a face-up.
Were you satisfied with the product? Yes, the only slight issue was a scratch on her knee, but since I had a stressful time with the postal services I'm going to live with the flaw.
If you weren't satisfied, how did the company solve your problem? N/A
Would you order from this company again? I would love to order with Fairyland again, the only issue would be having to use the same national postal service to get my precious doll to me, and since Parcelforce is untrustworthy, I'm reluctant to allow them to courier any more expensive parcels on my behalf.
Would you buy this company's products second-hand? Yes.

 

* What did you order?
Minifee A-Line Girl - Large Bust - Cutie Legs - NS - Shushu (No Makeup) + sleeping head (No Makeup)

Minifee A-Line Boy - Muscle Body - NS - El (No Makeup) + sleeping head (No Makeup)

* When did you order?
(This order was placed right before the new A-Line options of "Normal Body" boy and Normal Legged girl(etc) became available....)
February 6th 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
Communication through the 1:1/My account was great! Generally they answered pretty promptly I emailed in to check up on my order on the week of March 9th and they said my dolls would be shipped then next week. Which.. they shipped them Saturday March 21st (which was strange considering I thought they didnt operate on Saturday)

* How easy was it to pay?
Very Easy, with Card.

* How long did it take to ship?
43 days total or ~31 business days

* Was the quality appropriate for the price, in your opinion?
Absolutely!! My only complaint would be that Gaius (El) was strung really tight.....

* Did the item look like the sales pictures?
They are even more gorgeous in life

* Were you satisfied with the product?
Very Much so

* If you weren't satisfied, how did the company solve your problem?
NA

* Would you order from this company again?
Yes, I plan to in the months to come.... for another Minifee...(A-Line Normal Body Boy BW Lishe with extra hands)

* Would you buy this company's products second-hand?
If the site no longer offered/ or were out of the products I wanted

 

* What did you order?
I ordered a full set Feeple Riff - head with face up, sleeping with no face up.
brown shoes
string puller

* When did you order?

February 18, 2009

* Did you order directly from the company, or through a distributor or dealer?

Direct on the website.

* How was the communication?

It was good, i asked a question and when i woke up a few hours later, i had a response

* How easy was it to pay?

it was pretty easy... i used paypal

* How long did it take to ship?

wasnt really counting, but processing time says 40 days...it was that or less


* Was the quality appropriate for the price, in your opinion?

HOLY..YES! he looks great, packaging for everything was awesome too
everything was individually wrapped.


* Did the item look like the sales pictures?

yes he did.


* Were you satisfied with the product?

VERYY!! hes soo tall though haha


* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Yes of course

* Would you buy this company's products second-hand?

Yup (depends on condition from previous owners though)

 

What did you order?
Littlefée Ante with sleeping faceplate.

When did you order?
On january 8th, 2009.

Did you order directly from the company, or through a distributor or dealer?
Directly from the company.

How was the communication?
Nothing to say, the transaction went smoothly so I never had to contact them.

How easy was it to pay?
The same method as most BJD companies (order, send payment via Paypal with order number), no sweat.

How long did it take to ship?
A little under 2 months.

Was the quality appropriate for the price, in your opinion?
I'm perfectly happy with the dolls I received, she is cute as a button and poses very well.

Did the item look like the sales pictures?
Definitely.

Were you satisfied with the product?
Ditto.

Would you order from this company again?
If they release a mold I like, yes.

Would you buy this company's products second-hand?
No, but that's only because I don't like second hand dolls as a whole!

 

* What did you order?
-- Basic Little Fee Ante, some clothes, shoes, and a wig

* When did you order?
-- 04-04-09

* Did you order directly from the company, or through a distributor or dealer?
-- Direct from the company

* How was the communication?
-- Very good

* How easy was it to pay?
-- Well, I was having some trouble paying with my credit card, but I just switched to using PayPal and everything was fine

* How long did it take to ship?
-- Between the time that I placed the order, and the time that she arrived at my door, it was 19 days

* Was the quality appropriate for the price, in your opinion?
-- Oh yes, definitly

* Did the item look like the sales pictures?
-- Yes

* Were you satisfied with the product?
-- Very, very satisfied

* If you weren't satisfied, how did the company solve your problem?
-- N/A

* Would you order from this company again?
-- Most definitly

* Would you buy this company's products second-hand?
-- No, but that's just because I'm weird about second-hand things

 

What did you order? MiniFee a la carte (Active Line) Doll, sleeping head, 2 sets of extra hands

When did you order? 01/16/09

Did you order directly from the company, or through a distributor or dealer? Directly from the company

How was the communication? Excellent - got email notifications for invoice, confirmed payment, and shipping notice with tracking

How easy was it to pay? Very easy - I used my credit card

How long did it take to ship? I got it in the mail on 03/13/09, so right under 2 months

Was the quality appropriate for the price, in your opinion? Yes, the active line body is awesome, I love the magnetic hands, and the resin quality looks fantastic

Did the item look like the sales pictures? Yes

Were you satisfied with the product? Yes, I still am

If you weren't satisfied, how did the company solve your problem? n/a

Would you order from this company again? Yes, except I probably don't want another doll

Would you buy this company's products second-hand? Maybe, but again though, I probably don't want another doll

 

What did you order?
a Minifee Karsh A la Carte.

When did you order?
11-04-2009

Did you order directly from the company, or through a distributor or dealer?
I ordered directly from the company

How was the communication?
Awesome. Polite and fast replies. To all my stupid inquieries.
They have some problems with english understanding/writing, but if you take time to explain and express yourself they would always listen and understand ^^

How easy was it to pay?
I paid through Paypal and it was swift and easy.

How long did it take to ship?
It took 33 days until I got a shipping notice, then 4more days to get home.

Was the quality appropriate for the price, in your opinion?
Oh yes, no regrets.

Did the item look like the sales pictures?
Better!

Were you satisfied with the product?
Yes.

Would you order from this company again?
Most definitely!

Would you buy this company's products second-hand?
Probably, yes.

Other.
I have first ordered just a head+body a la carte set. And two weeks later I have asked them if they could add a sleeping head to it. They did, I have payed the added sleeping head price and it all went well. I have also asked them to put a specific eye color (although it should be random) and if they could mark down the price of the box for shipping.
It all worked, I am really grateful, they are extremely flexible!!