Souldoll Feedback (2010)

COMPANY NAME: Souldoll

* What did you order?
First batch:
Lev "The Fool" in apricot skin with free "The Fool" outfit set
B163 eyes 18mm
B153 16mm
Soulkid outfit

Second batch:
GRC (goods name) 8-9 inch wig
P65 16mm eyes
B85 16mm eyes

* When did you order?
First batch: between Nov 16 to 26, 2009
Second batch: Feb 11, 2010

* How was the communication?
Excellent. The first time I placed an order with them I wanted the items to be combined so I could save on shipping cost so I emailed them but I got impatient so I called them and they were pretty helpful and efficient as they made changes right away. Later on I would learn that they reply to emails within 24 hrs and it was the only time I called. I sent them other emails regarding cancelling and changing orders and they accommodated me each time.

* How easy was it to pay?
Very easy. No posting on Q&A boards which I think can get confusing.

* How long did it take to ship?
First batch: shipped on Jan 14, 2010
Second batch: shipped last week, arrived today, Feb 22, 2010

* Was the quality appropriate for the price, in your opinion?
"The Fool" outfit set is pretty awesome and I'm glad that I ordered the doll during their promo period which meant I got that set for free.

The wig is pretty unique. Souldoll is the only company, to my knowledge, that makes their sort of "bling" eyes, so considering that, the price is pretty good.

* Did the item look like the sales pictures?
The outfits look just like the pictures but I had to snip the shirt's sleeve (not from The Fool set but the other one) after 15min of trying to put my doll's hand through it. The doll, the wig and most of the eyes I ordered look like the sales pictures. But in the B85 sales picture the eye colour goes from this royal blue to sky blue, but in person and even in photographs taken with my 5mp camera with flash, the eye just looks more black than anything else.

* Were you satisfied with the product?
Yeah, still pretty satisfied considering everything.

* If you weren't satisfied, how did the company solve your problem?
N/a

* Would you order from this company again?
I love their eyes but if I were to order eyes from them again I'd ask more questions first. I know their eyes are smaller than the standard ABJD eyes but I also just found out that their 16mm eyes are not the same size as each other. O_O I don't know why this is. The order sheets clearly say 16mm and yet the pairs from my second batch are clearly larger than the 16mm from my first batch. I will post pictures if requested.

But yes, I'd order from them again because I really love their dolls! I love their Tarot series and I might buy "The Emperor" someday or "The Hierophant" or both!

* Would you buy this company's products second-hand?
Sure. I do love their dolls most especially.

 

* What did you order?
Katie A/ Soulkid and eyes
* When did you order?
On december 16, 2009 (received in 2010)
* Did you order directly from the company, or through a distributor or dealer?
Directly from Souldoll
* How was the communication?
Great. This was the first time I ordered for a doll, so I asked many questions : I always received very clear and friendly answers.
* How easy was it to pay?
Yes through paypal
* How long did it take to ship?
I ordered for my doll on december 16,2009
I received her on february 10, 2010
lead time was more than the one indicated on the website, but I was aware about that (because I asked)
* Was the quality appropriate for the price, in your opinion?
I really don't know because I'm newbie in bjd world
but quality is good
* Did the item look like the sales pictures?
Yes and no. Yes because it's Katie A. no because she is not as the pictures on the website. Souldoll advised that wig and eyes will be radom, I think it's not very well because when I ordered I want the doll I seen on the picture (even if mine is very pretty)
* Were you satisfied with the product?
Yes of course. My doll has seam lines : I asked Souldoll it's this is normal, they answered that this was normal, and also for the blue marking on the heard :they answered that : is a magnet in the head and it's shown through on the head due to thickness of urethan
* If you weren't satisfied, how did the company solve your problem?
I have no particular problems, only questions : they always answered quickly to my questions.
* Would you order from this company again?
Yes, doll are just amazing , and their customer service very efficient
* Would you buy this company's products second-hand?
Yes, if Souldoll said that product is fine : I will be confident in their words

 

* What did you order?
NS blank Zenith Chantal (Shiva Human v.2)

* When did you order?
January 9 2010

* How was the communication?
Good, they answered my questions within 1-2 business days.

* How easy was it to pay?
Can't remember, so it must have been pretty easy.

* How long did it take to ship?
About 7 weeks? I asked around the beginning of Feb when they anticipated she would ship, and they said she would ship by March 9 2010. But I got a shipping notice on Feb 24, and she got caught in customs over the weekend, and was delivered March 1.

* Was the quality appropriate for the price, in your opinion?
Yes, it's a good quality doll, heavy and well made. Some odd sculptural details, but all dolls have their quirks.

* Did the item look like the sales pictures?
Yes, I think so.. or a bit better? The sales pics had a faceup, though.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes, I think so.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order? Souldouble Star
* When did you order? Feb 2nd, through DDE
* How was the communication? no communication direct with them
* How easy was it to pay? very easy,through paypal~
* How long did it take to ship? as advertised, 8 weeks
* Was the quality appropriate for the price, in your opinion? To be totally honest, no. Souldoll's prices are too high for their quality of resin (thin, toothy) and their sculpts (most of the double girls have some asymmetry to them). Souldoll has a 40% increase on all non-local orders though, so they're kind of ripping us off, haha.
* Did the item look like the sales pictures? Yes, she does! Except her mouth is crooked. but its okay.
* Were you satisfied with the product? Outside of the overpricedness, yes, I am very happy with her.
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? As much as I absolutely adore some of their sculpts (I had planned to get Shiva someday), after feeling and seeing the resin quality in person, I'm hesitant to order at their full price. If it was cheaper, I would definitely.
* Would you buy this company's products second-hand? Yes, I would.

 

What did you order?: Souldoll Double Queena with a custom face up and a dress
* When did you order?: Early Feb [can't remember the date!!!]
* How was the communication?: Excellent!!! They answered all of my email within a day, and I didn't have to post to the Q&A at all!
* How easy was it to pay?: Extremely easy!!! No complaints!!!
* How long did it take to ship?: They were super fast. I wasn't expecting my doll til about mid-April and I received her around the second week of March
* Was the quality appropriate for the price, in your opinion?: Yes!!!! My doll was worth every single penny!!! I love her sooo much that I can't wait to order another doll from them again!!!
* Did the item look like the sales pictures?: No. My girl does NOT look like the pics on the website. I think thats a sign of an awesome face up though!! Its perfect!
* Were you satisfied with the product?Yes!!! I can't wait to order another doll from Souldoll!! Saving all my little pennies and such so that I can get her companion. I did buy a dress with her...and I wasn't too pleased with it. It looks more Vegas strip than they made it look like in the pictures. She can barely fit in it. So I had to get some clothes commissioned for her. So for that reason I'm not happy with their clothes. I love the eyes!! They read my mind and sent her with the most perfect shade of green eyes. I didn't even have to ask. I might keep her arylic eyes, but she has some silicone eyes on their way. We shall see. Also they sent her with a super huge wig..an FYI: For people who are planning on buying a Souldoll Double girl...SHE HAS AN MSD SIZED head. No way some tape can help the wig she came with.
* If you weren't satisfied, how did the company solve your problem?: N/A
* Would you order from this company again?: YESSS!!!!!!!!!!
* Would you buy this company's products second-hand?: Yes I would...as a matter of fact I've been looking at one on the marketplace for quite some time now....>.>

 

* What did you order?

Outfit GSB-D (shorts, blouse, jacket, tie) and shoes BS-DG-I.

* When did you order?

April 20.

* How was the communication?

I had no direct communication; I just tracked my order on the website.

* How easy was it to pay?

Very; I just used PayPal.


* How long did it take to ship?

I received these items on 4/28.

* Was the quality appropriate for the price, in your opinion?

Yes; the fabrics and workmanship are wonderful; the shoes are exquisite. I am always pleased with the quality of Souldoll's clothes and shoes.


* Did the item look like the sales pictures?

Yes.

* Were you satisfied with the product?

Yes, very.

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Definitely!

* Would you buy this company's products second-hand?

Maybe; I usually don't buy much second-hand.

 

* What did you order? Souldoll Double Hong Ryeon.

* When did you order? At the end of January.

* Did you order directly from the company, or through a distributor or dealer? Actually, she was in stock at Denver Doll Emporium, so I put her on layaway and picked her up yesterday.

* How was the communication? I had no direct communication with Souldoll.

* How easy was it to pay? Quite easy, as DDE allowed me to put her on a four-month layaway.

* How long did it take to ship? N/A

* Was the quality appropriate for the price, in your opinion? Yes! Her face-up is gorgeous and she is otherwise perfect in every way. I have two Soulkids, so I expected she would be wonderful--and of course I was able to see her in person first.

* Did the item look like the sales pictures? Pretty much, but I don't think most of the pictures of her on the Souldoll website do her justice.

* Were you satisfied with the product? Yes, absolutely.

* If you weren't satisfied, how did the company solve your problem? N/A

* Would you order from this company again? Yes, I would; I already have my eye on Ignis.

* Would you buy this company's products second-hand? Maybe, if I new the seller personally.

 

* What did you order?

a soul-double Killian

* When did you order?

08th of March 2010

* How was the communication?

great. they've been kind in answering to questions, and sending me an email telling me the approximate period to ship the doll, few days after I completed the last payment.

* How easy was it to pay?

Easy, layaway via paypal.

* How long did it take to ship?

Almost two months, but they've been kind and sent a note to "warn" me for a little delay.

* Was the quality appropriate for the price, in your opinion?

absolutely! everything was just perfect, I really appreciated the packaging, and the items they sent as a gift (a wig, and additional pair of eyes). everything was perfect.

* Did the item look like the sales pictures?

nope... it's BETTER by far!!!!

* Were you satisfied with the product?

yes!

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

I'm planning (and saving!) to!

* Would you buy this company's products second-hand?

I'd rather not, but because I prefer new items... if may happens a good chance, I could think about.

 

* What did you order? Outfit
* When did you order? Last month
* How was the communication? Perfect
* How easy was it to pay? Very easy
* How long did it take to ship? One week and a half
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Very
* Were you satisfied with the product? Very satisfied
* If you weren't satisfied, how did the company solve your problem? No problem at all
* Would you order from this company again? Yes, for sure
* Would you buy this company's products second-hand? Yes

 

*What did you order?
One SD outfit, one MSD outfit: BSY-D (long cream lace dress and floppy hat) and RMC-K (red/maroon/black corset dress and long skirt)

* When did you order?
May 19, 2010

* How was the communication?
- Excellent - they notified me of payment received as well as when the shipment was sent

* How easy was it to pay?
- Very - Paypal

* How long did it take to ship?
- My dresses arrived in a week

* Was the quality appropriate for the price, in your opinion?
- Yes, the fabrics and details are lovely.

* Did the item look like the sales pictures?
- Yes...and even better.

* Were you satisfied with the product?
- Very--and the lace dress is so versatile!

* If you weren't satisfied, how did the company solve your problem?
N/A.

* Would you order from this company again?
- Definitely! I regularly visit the website to see what is new.

* Would you buy this company's products second-hand?
Probably not, just because I usually don't buy many things second-hand.

 

* What did you order?
Souldoll Shiva w 2 arms
* When did you order?
April 2010, lay away
* How was the communication?
Good, although they told me I could choose eye colour, but she came with a different colour than the one I specified.
* How easy was it to pay?
Paypal - Lay away
* How long did it take to ship?
They shipped the date we had agreed on, late June.
* Was the quality appropriate for the price, in your opinion?
Absolutely, I'm so impressed.
* Did the item look like the sales pictures?
Better
* Were you satisfied with the product?
Yes, very.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
- Souldoll Philippa, Eyes, Wig, High heel feet.
* When did you order?
6/19/2010
* How was the communication?
Excellent, they were very quick to respond and informative.
* How easy was it to pay?
I didn't get the layaway option being a newbie, but experience with other companies has learned me a bit. I was impatient for my doll anyways. If you want to pay in full, it's super easy!
* How long did it take to ship?
From notification 7/28 to delivery on 8/2. I think it would have been possible to receive 7/31, but got slightly misdirected in the US, NOT Souldoll's fault.
* Was the quality appropriate for the price, in your opinion?
Certainly, I believe this to be the case.
* Did the item look like the sales pictures?
They looked even better than the sales pictures.
* Were you satisfied with the product?
Very very satisfied.
* If you weren't satisfied, how did the company solve your problem?
No problems this time around, but company listened to and was able to answer me on many questions and details.
* Would you order from this company again?
I absolutely plan to!
* Would you buy this company's products second-hand?
If it is a sold out item I am interested in.

 

* What did you order?
Leira the Moon: Tarot card Number 18
* When did you order?
May 26th ish 2010
* How was the communication?
Pretty good, they always answered my questions. Sometimes I felt like maybe I was bothering them when I checked my payments went through. But they were always polite.
* How easy was it to pay?
Very easy. Paypal
* How long did it take to ship?
About 2 months. It was really fast especially on a layway. I was very happy.
* Was the quality appropriate for the price, in your opinion?
Absolutely. She is really great.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes, I had a problem with the shoe breaking the first time it went on.
* If you weren't satisfied, how did the company solve your problem?
They shipped me out a new pair right away, free.
* Would you order from this company again?
Absolutely.
* Would you buy this company's products second-hand?
Sure if it was a product that was discontinued.

 

* What did you order? - I ordered soul double Star

* When did you order? - June 2010

* How was the communication? - Pretty good and fast

* How easy was it to pay? - yes, Paypal

* How long did it take to ship? - about 1.5 months

* Was the quality appropriate for the price, in your opinion? - Their prices are pretty high...but quality is real high too.

* Did the item look like the sales pictures? - Yes

* Were you satisfied with the product? - Absolutely, it was even better than I expected.

* If you weren't satisfied, how did the company solve your problem? - N/A

* Would you order from this company again? - Yes

* Would you buy this company's products second-hand?- Yes

 

What did you order? Morse
* When did you order? July
* How was the communication? Fabulous
* How easy was it to pay? Yes
* How long did it take to ship? I did layaway and then a couple of weeks after final payment
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? They sent the wrong body type and I contacted them on the Q&A board.
* If you weren't satisfied, how did the company solve your problem? They very quickly sent me a replacment body and paid for shipping on the return of the wrong body. Great customer service all around and they included a second set of hands for free.
* Would you order from this company again? Yes, I have always been happy with their products over the last 5 years I have brought from them.
* Would you buy this company's products second-hand? Yes, I have and they are great!

 

* What did you order?
Queena with custom makeup & high heel feet
* When did you order?
August 19
* How was the communication?
minimal, but the one question I did ask was answered within 24 hours
* How easy was it to pay?
very easy
* How long did it take to ship?
3 weeks to ship date, 1 week in transit
* Was the quality appropriate for the price, in your opinion?
definitely!
* Did the item look like the sales pictures?
better
* Were you satisfied with the product?
extremely
* Would you order from this company again?
in a heartbeat
* Would you buy this company's products second-hand?
sure

 

What did you order? Shiva-G w/default face-up, wig, outfit/Hewer w/default face-up, wig

When did you order? August 9, 2010/August 16, 2010

How was the communication? Prompt, friendly

How easy was it to pay? Very

How long did it take to ship? 3 wks./5 wks.

Was the quality appropriate for the price, in your opinion? Absolutely on both counts!

Did the item look like the sales pictures? Yes/Not entirely. Hewer's eyebrows had a slightly different shape, different eyes(I requested and was told I could have those pictured).

Were you satisfied with the product? Yes. However, due to some confusion w/my order they gave me the wrong eyes/Yes, after the first few days the "eyebrow" issue didn't really bother me.

If you weren't satisfied, how did the company solve your problem? They immediately sent out the correct ones./They said they mixed up my request for certain eyes w/another customer's order. And since they didn't sell the ones I requested, they made up a special set for me and sent them promptly.

Would you order from this company again? Most definitely! I love and am so impressed with the quality of their products and customer service!

Would you buy this company's products second hand? Depends on the item

 

* What did you order?
Soulkid Apple on double-jointed body

* When did you order?
October 6, 2010

* How was the communication?
Adequate. My one question was answered on the Q&A board. I may not have received other information because I have a Comcast account.

* How easy was it to pay?
Quite easy, via PayPal

* How long did it take to ship?
I received the doll on November 2, 2010, so it was just under four weeks.

* Was the quality appropriate for the price, in your opinion?
I believe so, yes. She is my first doll, but I was very pleased. No seams that I have been able to discover, beautiful default faceup, good heft.

* Did the item look like the sales pictures?
I think she looked better than the sales pictures (which are, themselves, quite attractive).

* Were you satisfied with the product?
Very satisfied!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
If another doll is in my future, I will definitely look at Souldoll.

* Would you buy this company's products second-hand?
Again, if another doll is in my future, I would.

 

After speaking with a moderator I feel that it is appropriate to leave negative feedback for souldoll as a warning to potential future buyers.

* What did you order?
LE Souldoll Emilia fullset.

* When did you order?
Late October.

* How was the communication?
I bought her through Denverdoll so I never communicated directly with the company.

* Were you satisfied with the product?
I never got her, about two weeks after my layaway started I got a notification e-mail from denverdoll that souldoll had run out of the fullset items and would not fulfill my order.
I would like to be clear that the order period was listed as 'X to Y date' not 'X to Y date or until supplies run out'.

I want to be clear also that denverdoll is not in any way responsible for this and they could not have been kinder in helping me cancel my order and get my refund.

* If you weren't satisfied, how did the company solve your problem?
I was very dissatisfied. Not only was I very excited to get Emilia but she was actually a present that many friends of mine pitched in to buy for me. Souldoll did nothing to help solve this problem. I did receive my refund but that was due to denverdoll's initiative and not souldoll.

* Would you order from this company again?
I have to say that though there are many lovely dolls available from souldoll this transaction has soured me from ever considering any of their dolls again.

* Would you buy this company's products second-hand?
No, I don't think I will be adding any souldoll dolls to my collection.

 

* What did you order?
The Yurr christmas outfit (YR-D)

* When did you order?
Christmas Eve 2010

* How was the communication?
No communication was needed, other than the confirmation / shipping emails I got

* How easy was it to pay?
Very, through Paypal

* How long did it take to ship?
Just hours, really. They shipped my outfit on the exact same day I placed my order

* Was the quality appropriate for the price, in your opinion?
Yes, absolutely. The clothes are beautiful and the fabric used feels fantastic

* Did the item look like the sales pictures?
Yes, exactly like them

* Were you satisfied with the product?
Very much so

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Definitely. I can't wait to get my hands on a couple more outfits

* Would you buy this company's products second-hand?
Probably, yes.

 

Positive

* What did you order?
.Souldoll Yurr
* When did you order?
.November 21, 2010 during the christmas event
* How was the communication?
.they replied in 24 hours I believe? Easy c:
* How easy was it to pay?
.I wired my money in and it took me a while to figure that out, but that's my fault and now souldoll's.
* How long did it take to ship?
.Souldoll shipped my doll out December 15 or 16 and I got him on the 18. I got my doll so early because of the event where they pretty much promised that they would ship out before christmas.
* Was the quality appropriate for the price, in your opinion?
.I think so, but I have nothing to compare to really, but I'm satisfied.
* Did the item look like the sales pictures?
.Yep
* Were you satisfied with the product?
.Yes, I was really happy.
* If you weren't satisfied, how did the company solve your problem?
...
* Would you order from this company again?
.Sure if I find something I want from them.
* Would you buy this company's products second-hand?
.Maybe? I don't know if I would buy anything second-hand though.

 

What did you order? Soulkid Emilia ~ Fullset

When did you order? November 25, 2010

How was the communication? Excellent

How easy was it to pay? Very

How long did it take to ship? Exactly 6 weeks, once it shipped, it arrived in 3 days

Was the quality appropriate for the price, in your opinion? Yes

Did the item look like the sales pictures? Exactly

Were you satisfied with the product? Very much so

If you weren't satisfied, how did the company solve your problem? n/a

Would you order from this company again? I already have

Would you buy this company's products second-hand? It would depend on the item

 

What did you order? White skin limited Amon. Gargoyle parts, nude with no face up

When did you order? Near the end of February

How was the communication? Decent, got a confirmation right away and notice of shipping. I did have to contact them after the doll arrived (see below) and they were a bit slow, but it was over a weekend so that was probably a factor.

How easy was it to pay? Very, credit card through PayPal

How long did it take to ship? 7 weeks, as advertised. Arrived 3 days later through EMS

Was the quality appropriate for the price, in your opinion? Yes.

Did the item look like the sales pictures? Yes, though the artistically rough bits on the wings were a bit more rough than I expected.

Were you satisfied with the product? Overall, yes, however part of the wing mechanics broke off when I removed the wings from his back. It appeared to have been glued on before, implying it was likely broken before it shipped. The resin was comparatively thin in this area.

If you weren't satisfied, how did the company solve your problem? Contacted them and sent a picture. They said they will send a replacement part and in the meantime I should superglue the part to hold. Will update this post when the new piece arrives.

Would you order from this company again? Yes. This is my second time ordering directly from Souldoll and despite the small hitch with the wings, I would order again.

Would you buy this company's products second-hand? Depends on the seller, but yes, I would.

 

* What did you order? 16mm NP75 and NP25 eyes, Eliot's wig (EL-ZD)
* When did you order? January 24, 2011
* How was the communication? Very good. They kept me notified of my order status.
* How easy was it to pay? Simple, transaction was done through paypal.
* How long did it take to ship? Not long at all, I recieved my order on Jan 29th. I only had a five day wait from ordering to actually getting my stuff
* Was the quality appropriate for the price, in your opinion? Very much so. The wig is so soft and realistic~
* Did the item look like the sales pictures? Yes. The eyes are more vivid than the pictures, which was very pleasent. The wig is more styled in the promo shots, but if I wanted to style it in such a way, it wouldn't take much effort.
* Were you satisfied with the product? Very satisfied.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I would~
* Would you buy this company's products second-hand? So long as the products were in good condition, I would.

 

* What did you order? Souldoll Fafner through DDE
* When did you order? Feb 2nd 2011
* How was the communication? N/A
* How easy was it to pay? N/A
* How long did it take to ship? Less than 2 months from order to receipt even after being sent through DDE
* Was the quality appropriate for the price, in your opinion? Yes, even with no faceup the sculpt has emotion
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very satisfied
* If you weren't satisfied, how did the company solve your problem? NA
* Would you order from this company again? I have ordered and this time directly
* Would you buy this company's products second-hand?Yes

 

* What did you order? Souldoll Liddell & Lev from Company
* When did you order? April 13th & May 05 2011
* How was the communication? Excellent. They always responded to my emails and even let me combine my orders. They sent me the difference by paypal.
* How easy was it to pay? Very easy. Just sent them money via paypal.
* How long did it take to ship? About 3.5 months from the May 05 date.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very satisfied, however it is extremely tightly strung
* If you weren't satisfied, how did the company solve your problem? Loosen the tension?
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

I joined a split on a Norwegian dollforum.

* What did you order? Souldoll Morse
* When did you order? We ordered the 14th of july.
* How was the communication? N/A
* How easy was it to pay? N/A
* How long did it take to ship? Around four months.
* Was the quality appropriate for the price, in your opinion? Absolutely.
* Did the item look like the sales pictures? Very much, yes. It looked better, even.
* Were you satisfied with the product? Couldn't be happier with it.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I would.
* Would you buy this company's products second-hand? If it was in good condition, yes.

 

* What did you order? Souldouble Celina with custom Face up
* When did you order? 8 th of july.
* How was the communication? N/A
* How easy was it to pay? N/A
* How long did it take to ship? about 4 months
* Was the quality appropriate for the price, in your opinion? Yes!
* Did the item look like the sales pictures? Better! Souldoll did an amazing job on her Face Up
* Were you satisfied with the product? Absolutly!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes, of course. I´ve done before and i will in future!
* Would you buy this company's products second-hand? Yes

 

* What did you order?Souldoll Soul Vito Sharics
* When did you order?August 4th
* How was the communication? Very good. They updated the order status on time.
* How easy was it to pay? Easy. Paypal
* How long did it take to ship? Around 3 months
* Was the quality appropriate for the price, in your opinion? Yes. Better than I expected.
* Did the item look like the sales pictures? Definitely!
* Were you satisfied with the product? Very satisfited.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Of course. I'm already saving up money for a Soul Zenith Chiron and Bertrand.
* Would you buy this company's products second-hand? Yes, I would.

 

* What did you order?
a soulzenith outfit

* When did you order?
10/15/2011

* How was the communication?
it's always good, they answer quickly to questions via email and on board.

* How easy was it to pay?
paypal, very easy

* How long did it take to ship?
less then a week

* Was the quality appropriate for the price, in your opinion?
quite.

* Did the item look like the sales pictures?
little better, because the promo pics didn't show the outfit properly. but well, guess it happens with all black outfits

* Were you satisfied with the product?
very much!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes, I think so and very soon!

* Would you buy this company's products second-hand?
I already did ^_^

 

What did you order? Soulzenith Ryucine, blank.

When did you order? I ordered on August 28th but payed via layaway. The final payment was sent on Sept. 3rd.

How was the communication? Slow. They took 2 days to reply almost always.

How easy was it to pay? Easy, by paypal.

How long did it take to ship? 3 MONTHS. They said it would take 8 weeks, but it took almost 12 weeks. I think this is unacceptable.

Was the quality appropriate for the price, in your opinion? No. The price is too high for a doll that took 3 months to ship and whose quality was not what I expected.

Did the item look like the sales pictures? I don't think so. The eyes were asymmetrical, the tearduct was different in each one and they were at different heights. Besides, the mouth was croocked and one side is 'higher' than the other. It is a very asymmetrical doll.

Were you satisfied with the product? No. The body is not my cup of tea. It has too broad shoulders, a wide neck that's too big and short, and the hands are almost bigger than the face.

If you weren't satisfied, how did the company solve your problem? They sent me 3 eyes (2 of which I chose) and a pair of horns I chose to repay for it. They offered to ship the doll for free if they didn't meet the last shipping schedule (that was after having given me almost 6 different shipping schedules they never intended to stick to). I could say I was, but I don't like being toyed around and I felt I was when they gave me several shipping dates they knew they weren't going to meet -and a handful of lies.

Would you order from this company again? No, never.

Would you buy this company's products second-hand? No.

 

- Neutral/negative feedback -

What did you order? Two blank Souldouble Chloe heads

When did you order? 7th of September

How was the communication? Okay

How easy was it to pay? Paypal, no problem

How long did it take to ship? I finally received the heads on 29th November

Was the quality appropriate for the price, in your opinion? Not really, to me. It isn't horrible, by any stretch, but I felt that the price of the head was a bit high after having seen them in person.

Did the item look like the sales pictures? I suppose. I haven;t honestly looked at the heads very much since getting them

Were you satisfied with the product? No, but that could be because of the length of time I had to wait, and by the time the heads finally got here, I wasn't interested in putting the planned doll together.

If you weren't satisfied, how did the company solve your problem? I contacted Souldoll in late October when I saw that other heads + dolls fromt he discontinued lines were arriving home. I was told to expect shipping by early November. When this did not occur, I contacted them again. Tey refunded my shipping cost and promised shipping by the following Friday. That date also passed, and when again I contacted them, I was told I could choose two pairs of eyes for free, but did not get a shipping estimate. I waited until around the end of November and tried yet again, this time was told if they had not shipped the order within 48 hours I would receive a full refund. Of course, they managed to squeak in and sent a shipping notice two hours before the 48 were up However, the eyes they had promised were not in the box when the heads did arrive so I had to contact them one more time and tell them. They did ship the eyes and I'm happier with them than the heads.

Would you order from this company again? Dunno. Maybe for eyes, because I liked those, though the colour was different from what I expected.

Would you buy this company's products second-hand? Resin, no. Clothes, shoes or eyes, maybe.

 

* What did you order?
Soulkid D.Maillo w/ face-up and a blank Soulkid Maillo-head

* When did you order?
August 18. I ordered through Alice's Collections and I'm not sure when they placed the order with Souldoll, but it should have been around that time.

* How was the communication?
I posted at their Q&A board before placing the order with Alice and they always replied within 24 hours. However, from around two months in (when my dolls were supposed to be shipped), their replies started to get slower until we heard nothing from them. My order arrived in the country without me knowing they'd already been shipped.

* How easy was it to pay?
I ordered through Alice's Collection.

* How long did it take to ship?
The dolls arrived on 11/10/11, just shy of three months.

* Was the quality appropriate for the price, in your opinion?
I'm a newbie at the hobby, but yes, I'd say so. Maybe a little overpriced but as Ceth (Soulkid Maillo) would put it, "Your happiness is priceless, Kanis~". And they definitely bring me so much joy.

* Did the item look like the sales pictures?
No, not really. The Maillos look far more mature in person and it took me awhile to get used to them. They're beautiful though, no question there.

* Were you satisfied with the product?
Once I got over my disappointment on how they looked different from the company pics, yes. They're beautiful and I love my boys so much.

* If you weren't satisfied, how did the company solve your problem?
I'm very much satisfied with my boys, but not with how delayed they were or Souldoll's poor communication. However, about a week after the boys arrived, Souldoll sent a smaller package containing free horns to me. Who sends freebies via EMS shipping? Souldoll apparently. I thought it was really nice of them and it took a lot off the waiting sting. If they offered me free shipping and sent free eyes, I'd love them to bits. I guess I'm just someone who is easy to please?

* Would you order from this company again?
I thought I wouldn't, but Souldoll Shaun is in my wishlist...

* Would you buy this company's products second-hand?
Yes, if it's a sculpt that I love and has been discontinued or if it's a particularly good deal

 

What did you order? blank Soul-double kanguk.

When did you order? I ordered on December 3rd via layaway. I paid for it on December 16th.

How was the communication? Slow. If, for example, I wrote on Thursday, they won't reply to me until next Monday...

How easy was it to pay? Very easy. It was by paypal.

How long did it take to ship? 11 weeks... and with an extra delay because "they forgot to send my parcel"...

Was the quality appropriate for the price, in your opinion? Absolutely NO!! The doll is so asymmetrical & with a non-finished quality. How can they make us pay such prices for that unfinished & badly sculpted doll?

Did the item look like the sales pictures? Not at all! The doll is so asymmetrical, one side of his face is completely defferent from the other side... now I understand why they never showed Kanguk in a frontal view on their website...

Were you satisfied with the product? No. At least not with the head. The body is pretty good and poses really well. But the head was... well, it was so ugly T__T And too small for the body in my opinion.

If you weren't satisfied, how did the company solve your problem? They lied to me 2 about were they were going to send my order. Then, they said they were so sorry because they had forgoten to ship it and they gave $50 store credits & a wig as a compensation. Now I need to order something from them again in order to make my $50 something usefull. The wig was very beautiful at least...

Would you order from this company again? No, thanks, I've had enough.

Would you buy this company's products second-hand? No.

 

* What did you order?
Soulkid Lily.C blank

* When did you order?
September 19 (2011)

* How was the communication?
Good, they always replied. Maybe sometimes it was slow (around the weekends) but I am not upset about it.

* How easy was it to pay?
Easy, paypal

* How long did it take to ship?
She arrived in December 4 (2011), but it was a delay of around 1 week because of EMS.

* Was the quality appropriate for the price, in your opinion?
She is my first doll so I don’t have much to compare it, but I love her and I think her is perfect. She’s kinda asymmetrical but that’s cute too

* Did the item look like the sales pictures?
Nope, She came to me blank, and with a bigger pair of eyes.

* Were you satisfied with the product?
Yes! I love her!!

* If you weren't satisfied, how did the company solve your problem?
They gifted my a pair or horns because of just around one week of delay process.

* Would you order from this company again?
Yes!

* Would you buy this company's products second-hand?
Don’t like second hand.

 

* What did you order?
Souldoll Chiron (no face up) + faceup for H.C Yurr (free event head) + laces + a bench

* When did you order?
Dec 24 (doll), Feb 12 (laces) and Apr 17 (bench)

* How was the communication?
Quite prompt; usually within 1-2 working days

* How easy was it to pay?
A breeze with Paypal

* How long did it take to ship?
Nearly 4 months, but they shipped Chiron and Yurr head separately (with Yurr head shipped nearly 2 weeks later) .

* Was the quality appropriate for the price, in your opinion?
Yes, Souldoll price is a little steep but I'm happy with both of them. The zenith body also looked and posed much better than I had initially feared.

* Did the item look like the sales pictures?
Yes, I didn't get Chiron with faceup but the facial features were similar. Yurr's faceup was darker than I expected though.

* Were you satisfied with the product?
Yes, there was a few glitches (some missing laces, mole on Yurr's faceup was a little smudged due to MSC so it looked bigger that it was supposed to) but overall I'm happy with Chiron and Yurr.

* If you weren't satisfied, how did the company solve your problem?
Souldoll sent my missing laces together with my event head which they sent out later. I didn't inform them about the mole issue though.

* Would you order from this company again?
Yes, when they have cleared their current backlog. I'm planning to get a body for Yurr later in the year.

* Would you buy this company's products second-hand?
Maybe if it was a limited and sold out item but I prefer buying directly from the company itself.

 

Good Review

* What did you order?
Souloid Iraki v.3, fullset

* When did you order?
Dec 22, Layaway Paid Feb 22

* How was the communication?
Good. On the Q&A board, usually within 1-2 working days

* How easy was it to pay?
Very easy with Paypal

* How long did it take to ship?
Sent 5/9/12, arrived 5/14/12.
A bit less than 3 months after layaway paid.
Souldoll reported some difficulties casting the Steel Skin and in filling orders due to their number during the Dec. Event.

* Was the quality appropriate for the price, in your opinion?
I'm happy with the quality. The Steel skin looks very nice and silvery-metallic. No seams at all. Eyes are fantastic. Faceup nice. No damage or scratches or defects on the doll at all. Very well packed and shipped.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Souldoll Soulkid Shaun in Sandy Brown

* When did you order?
November 12, 2011, received 28 May 2012

* How was the communication?
N/A

* How easy was it to pay?
Ordered through DDE, very easy.

* How long did it take to ship?
3-4 Days from Souldoll to DDE.

* Was the quality appropriate for the price, in your opinion?
A little high, but still a VERY good quality doll, so worth it.

* Did the item look like the sales pictures?
Absolutely, even better almost!

* Were you satisfied with the product?
Yes. But I was not satisfied with the wait time. 199 days is a lot.

* If you weren't satisfied, how did the company solve your problem?
They sent me a free head. Not quite a solution, but I'll take it.

* Would you order from this company again?
With the wait time, probably not, unless they released something that I absolutely needed like air.

* Would you buy this company's products second-hand?
Absolutely yes.

 

What did you order?
Souldoll Liddell with a custom face-up.

When did you order?
Feb 29th

How was the communication?
Good, usually within 1-2 working days.

How easy was it to pay?
Very easy with Paypal.

How long did it take to ship?
A little too long for my liking, just under four months.

Was the quality appropriate for the price, in your opinion?
Yeah sure.

Did the item look like the sales pictures?
Liddell looked much better in person than in the sales pictures, but that may just be because of the custom face-up I ordered.

Were you satisfied with the product?
Yes, although there are some cracks in the resin between the fingers on her right hand and some pretty bad seams, it's nothing I can't fix.

If you weren't satisfied, how did the company solve your problem?
I haven't bothered to contact the company again after the whole problem with shipment dates never going through (I was told two dates that she would ship but didn't until the third date in which she did ship), the only thing that I'm not satisfied with is the cracked fingers, but I can't fix them myself without having to mess around.

Would you order from this company again?
Only if there was a doll that I HAD to have, which isn't likely.

Would you buy this company's products second-hand?
If there was another Souldoll that I wanted then yeah sure, it'd probably ship quicker too.

 

What did you order?
Souloid Iraki body parts in white/steel skin, with a Shaun head + default faceup and a Soulkid outfit.

When did you order?
July 13th

How was the communication?
Great. They contacted me to confirm I wanted a free faceup as part of their summer event before I had a chance to ask them about it, and I received my payment confirmation and shipping notice promptly.

How easy was it to pay?
Easy, by PayPal.

How long did it take to ship?
About a month and a half, which was much faster than I expected.

Was the quality appropriate for the price, in your opinion?
Yes.

Did the item look like the sales pictures?
Yes, although the faceup was in brown rather than the black used on the sandy brown Shaun promo photos.

Were you satisfied with the product?
I'm very satisfied with the doll. He looks fantastic, and the Souloid body is very detailed and looks great in the silver resin. The colour isn't completely even, but it doesn't look bad and some blushing will cover it up anyway.

The outfit looks great, and it's obviously very well constructed. Unfortunately the leather parts of it have a very strong fish odour! I'm aware that sometimes leather is treated with fish oils, but it's really quite disgusting and I'm hoping that giving it a chance to air outside of the sealed plastic packaging will reduce it to a more tolerable level.

UPDATE 25/10: After airing it for several weeks, the smell has gone from the coat and necklace pieces, and has mostly disappeared from the trousers and arm warmers (it no longer makes me want to vomit, at least).

If you weren't satisfied, how did the company solve your problem?
I'm not planning on contacting them.

Would you order from this company again?
Sure, I don't see why not. I don't think I'd buy an outfit that looks like it might use leather, though.

Would you buy this company's products second-hand?
Yes.

 

It's 2010 thread but I see it's still active and people posted 2012 info. So I will hop in.

Souldoll Feedback

* What did you order?
SoulKids (Kid Girl) Arina
With custom face-up request.

* When did you order?
I paid in layaway term. So I first ordered on 3 July 2012.
After final payment was confirmed 2 months later in September, the doll was shipped immediately the next day.

* How was the communication?
Great. At first, there was some confusion due to language skills.
(Please read far below for detail.)
But the representative replied my emails pretty fast and was very helpful and patient.
I think I sent about 15 emails in total, both before placing order and after placing order.
And they answered to every single e-mail I sent!

* How easy was it to pay?
PayPal. Super easy.

* How long did it take to ship?
After my final payment (because I used layaway) it was shipped in 2 day.
The doll arrived 5 days after shipping.

* Was the quality appropriate for the price, in your opinion?
Absolutely!

* Did the item look like the sales pictures?
Yes. But since I got custom face-up, I would say mt doll looks far prettier

* Were you satisfied with the product?
Totally satisfied. I am so in love with my girl.

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Yes, of course. I highly recommend SoulDoll!

* Would you buy this company's products second-hand?
I would consider it. Depends on the item and the seller.


Additional detail:

This was my first doll so I was super anxious. I asked SoulDoll a lot of question, as well as sending them many pictures to ask if they can make custom face-up like in the pics. The reply was YES, but the message was like:

Which was so confusing so I sent a reply trying to confirm what I got from reading this was accurate. (I thought it needs airbrush and I have to accept using airbrush.)

The reply was:

So I sent another question asking if I will have to wait until the event end before I can order my doll with request face-up. The final reply on this question was clear and pleasant.

So I placed the order with them (bundled with my friend's Hunoi, hehehe.)

There are so many questions from me and they answered all of them nicely. I was so glad I decided to buy from them. Unlike when I asked DZ so much but didn't order despite of them being very friendly and very helpful, only because the head I wanted didn't fit the body I wanted. But I felt very guilty )

 

What did you order?
A Souldoll Zenith Lot and four pairs of eyes

When did you order?
July 18th

How was the communication?
Great! I contacted them a few times altogether, all by the Q&A board. They were to confirm my payment, then to merge the shipping of my second order, and lastly to delay the shipping of my order. They were very pleasant and always replied within two days~

How easy was it to pay?
Easy, by PayPal.

How long did it take to ship?
I received the original shipping notice by the 5th of November but asked them to delay so he was shipped on the 21st! Regardless, both dates were faster than expected after hearing about the horrible wait times, and the first was even within the promised 12 weeks!

Was the quality appropriate for the price, in your opinion?
Yep!

Did the item look like the sales pictures?
Frankly? The doll as usual matched the sales pictures in looks but the air about them is so different XD. But the eyes are all good!

Were you satisfied with the product?
Very!

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Sure!

Would you buy this company's products second-hand?
Depends on the situation and the deal. If it's a good one then why not~

 

* What did you order?
Soul Double Juana with default face-up and two pairs of eyes
* When did you order?
January, 29th
* How was the communication?
Good, but could be better. I've contacted them by email 3 times, and they answered only two of my messages. But they replied fast, and were very kind.
* How easy was it to pay?
Very easy, via paypal.
* How long did it take to ship?
I received my shipping notice in August, 16. I knew that my order would take more time to ship, because me and a friend ordered our dolls together. But in the end I waited almost 7 months, because there was a huge delay due to an excessive amount of orders.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
Yes, even better!
* Were you satisfied with the product?
Very much.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, but this very long waiting doesn't make me very excited right now. Maybe in the future.
* Would you buy this company's products second-hand?
Maybe, depending on what kind of item, value and condition.

 

* What did you order?
SoulKid Arina through Alice's Collections

* When did you order?
August 3rd, 2012

* How was the communication?
I've never contacted them directly. However, it may be worth mentioning that I requested a long wig and received a long one.

* How easy was it to pay?
N/A, I paid through Alice's Collections.

* How long did it take to ship?
She shipped October 19th, much sooner than I was expecting with SoulDoll being so backed up, especially with the face up. She arrived the 25th. Also, though I opted for free Airmail shipping, she was sent via EMS for free. I don't know for certain which company is responsible for my free upgrade, however.

* Was the quality appropriate for the price, in your opinion?
Absolutely! I got a free face up during the summer event too, but I would have had no issue with paying for one. It is definitely worth the price.

* Did the item look like the sales pictures?
Oh yes, with a slight improvement. Her bottom lip appears to be painted fuller than what appears in her promotional photos. I believe it looks better this way. The "Sandy Brown" skin does look lighter in person, but that may be due to the excess of white she is wearing in her promos. The NL Body is fantastic and really does hide all of the strings.

* Were you satisfied with the product?
Yes! I'm one happy customer!!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely, though I'll probably stick with AC since it seems to be the cheaper method.

* Would you buy this company's products second-hand?
I think so, yes.

 

* What did you order? Souldoll Zenith Double-joint Girl body
* When did you order? July 16, 2012 via DDE
* How was the communication? DDE was very good at communicating with me, but Souldoll was not communicating with them. From what I understand, DDE basically could not get responses out of Souldoll throughout my entire order time.
* How long did it take to ship? She arrived at DDE with no warning on 1/8/2013.
* Were there any missing or broken items in your order? Nope.
* Would you order from this company again? Maybe. (see below)
* Would you buy this company's products second-hand? Yes.

DDE did a wonderful job. I, myself, would be hesitant to order from Souldoll again, either direct or through a dealer due to their written "wait time" being horribly inaccurate and the total lack of communication with one of their dealers. I love my product, but feeling like my order was forgotten when it got to two times the written wait time was nerve wracking.

 

What did you order?
Souldoll madalyn with custom faceup


How was the communication?
Good, sometimes took a couple of days but wasn't too bad

How easy was it to pay?
Very easy with Paypal.

How long did it take to ship?
About 4-5 months but I used layaway option

Was the quality appropriate for the price, in your opinion?
Yeah

Did the item look like the sales pictures?
Yeah different faceup which wasn't exactly what I asked for but was still very good

Were you satisfied with the product?
Yes

If you weren't satisfied, how did the company solve your problem?
N/A

Would you order from this company again?
Yes but I'd probably organise the faceup myself

Would you buy this company's products second-hand?
I prefer to buy from the company but would consider second hand if I found something I wanted

 

* What did you order?
Souldoll Apple head, NS blank

* When did you order?
June 29, 2013

* How was the communication?
Really good. They emailed me confirmation of purchase and notice of shipping with no prompting.

* How easy was it to pay?
Very easy, with Paypal.

* How long did it take to ship?
They shipped it on July 17th.

* Was the quality appropriate for the price, in your opinion?
Yes. The price is average for a professionally cast resin head. Quality is pretty good, no marbling or defects that I could detect. The only nitpick is that the resin around the eyes seem a little thin, but not excessively so.

* Did the item look like the sales pictures?
Considering it is blank, not really. But nothing unexpected.

* Were you satisfied with the product?
Yes. Shipping was quicker than expected and I have no complaints.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, if they had a doll or product I wanted.

* Would you buy this company's products second-hand?
Yes. Souldoll has a pretty good reputation for quality, and the dolls of theirs I've seen in person have always been nice.

 

*What did you order?
Soulkid Joelle normal skin with default face-up and christmas event items (extra N.L. hands for male and the deer set).
Soulkid Maa normal skin with special face-up and high heeled feet.
* When did you order?
27-12-2013 and 30-04-2014.
* How was the communication?
Minimal but clear.
* How easy was it to pay?
Easy, I used paypal.
* How long did it take to ship?
Joelle was send out on 17-03-2014 and Maa on 23-06-2014.
* Was the quality appropriate for the price, in your opinion?
The resin is a bit thin near the wrist and the s-hook snapped from the hand on my Joelle. I fixed it with superglue. The seamlines are also more prominent than on any of my other ws / ns dolls, but not sharp or an eyesore. The color of the ns is lovely, not too pink or yellow, the body beautiful and detailed, both stood straight out of the box. So yes, pretty much.
* Did the item look like the sales pictures?
Yes.
* Were there any missing or broken items in your order?
No. Allthough Souldoll strung both really tight, which resulted in chipping of the joints, even with little handling.
* Were you satisfied with the product?
Yes, overall, because the dolls are really beautiful and the issues were minor. Though, my Maa chest piece got damaged, which wasn't my fault, but Souldoll fixed that problem for me. See below.
* If you weren't satisfied, how did the company solve your problem?
The chest piece of Maa had pieces broken off of the back due to thin resin in that area. I let Souldoll know and they send me a new chest piece free of charge. Excellent service with quick replies.
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Souldoll Kid Joelle.D normal skin with default faceup
* When did you order?
April 1st 2014
* How was the communication?
Good, I had no problems understanding them.
* How easy was it to pay?
Super easy. Paypal!
* How long did it take to ship?
It shipped May 26th. The shipping notice said it could take three to five business days and it came in exactly three. I was super impressed.
* Was the quality appropriate for the price, in your opinion?
It's my first doll so I have little to no comparison but I'd say yes. The seamlines are a little more pronounced than I expected but he stands fine, his faceup is lovely, and his skin is a nice color.
* Did the item look like the sales pictures?
Exactly.
* Were you satisfied with the product?
Yes, very much.
* If you weren't satisfied, how did the company solve your problem?
No problems.
* Would you order from this company again?
Yes.
* Would you buy this company's products second-hand?
Clothes yes, Dolls probably not.

 

* What did you order?
Tarot 13 Kyron (violet grey) w/ faceup + a second pair of eyes

* When did you order?
Sept 30, 2014

* How was the communication?
I requested different "default" eyes for him, which they obliged. Very polite responses.

* How easy was it to pay?
Same as usual, I used paypal. Didn't have any trouble.

* How long did it take to ship?
Shipped Dec 12, arrived Dec 16

* Was the quality appropriate for the price, in your opinion?
Very much so! Lovely resin color, minimal seams, incredible faceup

* Did the item look like the sales pictures?
He looks even better! The lips are different in person, but I like them *much* better like this (the lips in the sales photos were the only part of the faceup I wasn't in love with). The wig in the photos also covered some of the detail around his eyes.

* Were you satisfied with the product?
100%

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely!

 

* What did you order?
Souldoll Jiu. Ordered from Alice's collections. No problems were any fault of Alice's.

* When did you order?
Febuary 7th, 2015

* How was the communication?
All communications were done through Alice.

* How easy was it to pay?
Easy - PayPal

* How long did it take to ship?
The doll took about three months to be processed and got to me five days after being shipped.

* Was the quality appropriate for the price, in your opinion?
No. She had several chips on her chest joint and one on her knee joint when I opened her due to the horribly thin resin. The resin around her right eye is also dangerously thin. It was disappointing to have spent so much money and have waited three months to receive something that was already damaged.

* Did the item look like the sales pictures?
You could not see that the resin was that thin on the face in the company photos.

* Were you satisfied with the product?
No.

* If you weren't satisfied, how did the company solve your problem?
They will be sending new chest and leg parts, but they are doing nothing about the head because, and I quote: "The sculptor of the head didn't modify the thin parts because we don't think it is not big problem. We hope you understand."

* Would you order from this company again?
No.

* Would you buy this company's products second-hand?
I may buy a second hand Souldoll in the future so I know beforehand if there is any damage.

 

* What did you order?
52cm Vito Sharics, white skin, Hidden joints.
* When did you order?
Middle of April 2015
* How was the communication?
Communication with SoulDoll was very nice. SoulDoll was so responsive and helpful and easy to communicate with, and super quick despite the time difference.
* How easy was it to pay?
Very simple and quick. I did the whole payment at once.
* How long did it take to ship?
This is complicated, because there were some problems with my order with the dealer I bought the boy through.
* Was the quality appropriate for the price, in your opinion?
Yes, my goodness. He is gorgeous and gigantic, SO very detailed and high quality. I love him. He couldn't be more perfect.
* Did the item look like the sales pictures?
Pretty much. I didn't notice any difference.
* Were you satisfied with the product?
Clearly, yes.
* If you weren't satisfied, how did the company solve your problem?
There was an issue with the dealer I bought from, but it had nothing to do with SoulDoll. The dealer (I won't name it because they are a very nice little company and it was an honest mistake) didn't actually place my order with SoulDoll for almost 6 months after I paid because of some mixups. After it was sorted out with the dealer, SoulDoll pushed my order ahead and got my boy shipped out 2 weeks after! They had even given me the option to cancel my order if I needed to. They were amazing and kind about the whole situation and got it sorted out in a matter of days.
* Would you order from this company again?
If I could afford to I would.
* Would you buy this company's products second-hand?
Yes! If anyone was actually willing to part with theirs that is. xD

 

* What did you order?
Zenith Shiva No face Up - 4 Arms - Helmet No Blushing
She came with an extra torso with another set of arms attached to it.

* When did you order?
Dec 31, 2016, I used a layaway and her paid in full on Feb 5th, 2017.

* How was the communication?
Excellent! I sent a total of 3 messages on their Q&A and they got back quickly each time!

* How easy was it to pay?
Very easy, I used Paypal and as I sent payments I would advise them on the Q&A and my order sheet would update quickly.

* How long did it take to ship?
4 and 1/2 Months

* Were there any missing or broken items in your order?
No, she was packaged -really- well. Pillows, Bubble Wrap, foam sheets, strings tying her down.

* If there were any problems with your order, how did the company handle them?
I messaged them about her being late and as an apology I got two free pairs of eyes, my choice of size / style

* Would you order from this company again?
Easily this answer is yes!

 

* What did you order?
EunWoo Soulkid in sandy brown skin, no faceup
* When did you order?
September 24, 2019
* How was the communication?
They've been so quick, polite, and understanding when I've asked questions! I've always heard back after no more than a day, tops. I've also had no issues with needing to communicate in English.
* How easy was it to pay?
Easy--I did a 6 month layway, so it was just a matter of remembering to send the same amount sometime that month to the same Paypal account. Souldoll would update my order info on the website afterwards, so it was simple to double-check that the payment was received. I actually messed up and missed my penultimate payment due to holidays scrambling the brain--when I noticed in the first week of the next month, I sent it in immediately with a note and an apology and had no issue at all, which was a huge relief and for which I am grateful.
* How long did it take to ship?
She arrived 5 days after my final layaway payment, actually, which is amazing to me.
* Was the quality appropriate for the price, in your opinion?
I can find no faults here.
* Did the item look like the sales pictures?
Yup.
* Were you satisfied with the product?
So much so! The sculpt is beautiful, the resin is very evenly colored, and the seams are minimal. I've not done any restringing but the parts appear solid. She was also very securely packaged for shipping, wrapped in plenty of foam and sandwiched between proper pillows, even. She came with extra s-hooks and elastics as well as an extra block of putty for the eyes, which is nice.
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Absolutely--lovely people with lovely dolls.
* Would you buy this company's products second-hand?
If there was something I really wanted that was no longer available from them, I don't see why not.