Iplehouse Feedback (ALL)

* What did you order? IH Soo Ri, a suit and accessories
* When did you order? During this month of September
* How was the communication? Very fast, very polite and answers every question. The normal speed reply is the next day and if you ask early during the day, they'll answer it on the same day. They could do with better english though but understanding has never been a problem.
* How easy was it to pay? I can only do paypal and it was just click click with them and you're done. Easy. There are a wide range of payment options which is good.
* How long did it take to ship? For my Soo Ri, it was around 2 weeks manufacturing and that's with custom make-up, which is pretty fast compared to what I've heard from other companies! The shipping itself took a mere 3 days. His clothes and stuff took less time than 2 weeks but I can't remember how long.
* Was the quality appropriate for the price, in your opinion? Yep, the quality is excellent.
* Did the item look like the sales pictures? Pretty much, though it looks better on the promo photographs. But then when I took pictures of my Soo Ri with his stuff, it looks as good so yeah, I'll have to say they do look pretty much the same.
* Were you satisfied with the product? The custom face-up doesn't look nearly the same but that's to be expected but it's still very very good and is as close as it can get.
* If you weren't satisfied, how did the company solve your problem? I only bought from them twice but I didn't have any problem. The clothes came a little marked with blue ink which I queried them, but they say it's from the manufacturing process and should be washable so I did.
* Comment Their dolls and items are of excellent quality though they could do with a greater range of clothing style and accessories. However, I won't hesitate to buy from them again

 

IpleHouse is one company that I can't praise enough.

I've ordered a doll and clothes several times, and have ran a group order over the past year, and all the transactions went smoothly (yes, including missing items and held packages).

- They keep very good communication with customers; they check and reply each and every question unanswered on their Q & A board everyday (except, of course, weekends and holidays), and they're always very polite, always solving everyone's problems and/or attending curious questions.

- Payment was quite easy. Order was placed, and if Paypal was chosen as method of payment, the order will show you two e-mails (back then it was their Korean address and the English address), and you had to pay manually, responsibly writing the number of the order and a brief description of the order content. Now they have a very detailed guide on "how to pay with Paypal" here.

- Shipping was incredibly fast. If by any chance they don't have enough of an item (clothing, accessories, etc), they'll let you know and will have the items ready within the timeframe they ask (5~10 for clothes, 2~3 weeks for dolls).

- Their quality is worth every penny.


As a personal note and experience, if by any chance you have to go out of town and no one is able to pick up your package, you can ask them to hold your order until you come back. They'll do it gladly, and it is easier for them than changing address and potentially risk to loose the package.
Also, if they miss to include an item in the package, post on their board saying so and they'll ship the item right away.

In conclusion...

IpleHouse =

 

* What did you order? Soo Ri, then a pair of shoes and a necklace
* When did you order? The doll was ordered in July, the other items a couple of weeks ago
* How was the communication? Very good! They are pleasant to deal with and pretty easy to understand. They answer your questions within one business day. I had an issue with Paypal that they were very understanding about.
* How easy was it to pay? I used both Paypal and the new credit card system and both ways were smooth. The credit card payment only charges a .1% fee.
* How long did it take to ship? My doll took a total of 2 1/2 weeks to get here, and the accessories only took 3 days. Both were shipped quickly.
* Was the quality appropriate for the price, in your opinion? Yes ^_^ I am happy with everything I ordered from them and I think the overal value is great.
* Did the item look like the sales pictures? Better, I believe. My shoes came with a bit of scuff on them, which is noticeable because they are white, but I think it will come off with a magic eraser.
* Were you satisfied with the product? Yes ^_^

I love Iplehouse! Their dolls, doll products, customer service and webpage are all beautiful.

 

What did you order?
A Iplehouse Boy Model Type Body

When did you order?
September 26th

How was the communication?
Communication was very good. Communication with Iplehouse is ALWAYS really good. I've asked a ton of questions on their Q&A board and always get a prompt answer, usually the next day.

How easy was it to pay?
Very easy. I used paypal and after waiting for my eCheck to clear, things went very quickly.

How long did it take to ship?
My payment cleared on the 2nd of October and the body shipped on the 5th of October. It arrived today, October 9th.

Was the quality appropriate for the price, in your opinion?
Very much so. The sculpt is beautiful, the quality is great. I couldn't be more happy.

Did the item look like the sales pictures?
Yes, exactly. The only difference was the body blushing which I opted not to order.

Were you satisfied with the product?
Yes! Extremely. It's beautiful, well made, of good quality and came with a wonderful bag for carrying.

If you weren't satisfied, how did the company solve your problem?
N/A

Iplehouse is a wonderful company. I them.

 

* What did you order? Lion head with custom make up
* When did you order? End of December
* How was the communication? Really good
* How easy was it to pay? By Paypal
* How long did it take to ship? I received him at the middle of January
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes, and the custom make up was perfect

 

* What did you order? clothes
* When did you order? 6th September
* How was the communication? excellent
* How easy was it to pay? very easy
* How long did it take to ship? arrived a few days later, 12th September
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? yes, although the colour was a bit darker than expected (but this may be due to my poor monitor)
* Were you satisfied with the product? very
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order?
Iplehouse Silvia
* When did you order?
December 5th, 2006
* How was the communication?
Perfect, any and all questions I had were answered promptly and polietly.
* How easy was it to pay?
Extremely easy. I used paypal, all I had to do was copy their paypal account, and send them the money.
* How long did it take to ship?
About 10 days. ^^ Arrived 3 days after shipping.
* Was the quality appropriate for the price, in your opinion?
Yes, the doll was beautiful, the wig was beautiful. She was worth every penny.
* Did the item look like the sales pictures?
Yes indeed, but I asked for a different color of eyes, so that was the only difference.
* Were you satisfied with the product?
Completely satisfied.
* If you weren't satisfied, how did the company solve your problem?
N/A

 

Iplehouse is a favorite in our household. We head there first and if we can't get it at Iplehouse then we move on to other sites. There isn't enough praise for this company.


* What did you order?

Between me and my girlfriend, we have ordered tons of things from Iplehouse. An IH Soo Ri, 4 wigs, eyes, and clothes for 6 Dolls ranging from a Dream of doll Lahoo and Shall to a Dollshe SA Saint. In fact there is a Tan SA Saint we have just ordered from Iplehouse as of Thursday.

* When did you order?

We order on a regular basis about every 2-3 months but the first order was for my Soo Ri In March 2007

* How was the communication?

Their Communication is second to none. They reply quickly, and are always willing to give out as much information as they can. They make sure your order is just right before shipping it out!

* How easy was it to pay?

We used paypal attached to a credit card. We sent them the payment and it was almost instant. The next business day the payment was confirmed.

* How long did it take to ship?

My Soo Ri Actually Shipped in 6 days from his order date. Most of the time it's less than 2 weeks though. Maybe a tad longer for doll orders.

* Was the quality appropriate for the price, in your opinion?

Most definately! Their dolls or Gorgeous! a nice heavy resin with a beautiful colour. Their wigs are also fantastic. My biggest compliment though is the clothes they make. It is hands down, the best quality I have seen yet! Not an unfinished seam or a thread out of place. the sewing and adornments are clean and straight, and the fabric is wonderful quality. A great deal of people think Iplehouse's clothing is expensive, but I can say its worth every penny. There isn't a thing we've bought that we haven't liked.

* Did the item look like the sales pictures?

Exactly. The only time it didnt was with a fur wig and thats the nature of mohair though

* Were you satisfied with the product?

There isn't a product I've bought from them that we weren't satisfied with!


* If you weren't satisfied, how did the company solve your problem?

We've never had any problems with them, and it should be noted they are very obliging when it comes to special requests. We have asked them to add things to orders for us. We saw a pair ofd boots that were sold out on their English site so we asked them about it. They took the time and went though the trouble to find us a pair of those boots and add it to the order.

I recommend them to anyone as they are polite professional and caring towards all of their customers.

 

* What did you order? Ryushin and some clothes beforehand
* When did you order? September 2007 and, um August 2007 for the clothes (I think?)
* How was the communication? Very good for Ryushin, less good for the clothes.
* How easy was it to pay? Yes, I payed by Paypal.
* How long did it take to ship? Ryushin shipped in 3 weeks I think. Very fast.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes for Ryushin, somewhat for the clothes.
* If you weren't satisfied, how did the company solve your problem? When I ordered the clothes some of my order did not come! I messaged Iplehouse about it and they said that they accidentally did not send some of the order and that they would send it out as soon as possible. Unfortunately it took an additional 3 weeks for the remainder of the clothes to ship out and I had to message them asking what on earth was taking so long. My order for Ryushin had no problems and they even sent me the wig I asked for, instead of a random one!

I was not pleased with the clothes shipping time and mistake, but I was more than pleased with my Ryushin's shipping time. I would order from Iplehouse again.

 

* What did you order? a Shirt, a Vest, a wig

* When did you order? november

* How was the communication? they answer my questions really quick and very polite

* How easy was it to pay? pretty easy. paypal

* How long did it take to ship? got my stuff in 5 days! and on a sunday too!

* Was the quality appropriate for the price, in your opinion? the quality was good

* Did the item look like the sales pictures? yes!

* Were you satisfied with the product? very

* If you weren't satisfied, how did the company solve your problem? didn't have any issues, would order again.

 

* What did you order? Freezia Full Version Set and clothes

* When did you order? end of november

* How was the communication? they answer my questions really quick and very polite

* How easy was it to pay? very easy

* How long did it take to ship? about a week and half!

* Was the quality appropriate for the price, in your opinion? Yes! my girl was absolutely beautiful and her outfit that came with her were very well made and beautiful

* Did the item look like the sales pictures? better than the sales pictures!

* Were you satisfied with the product? Extremely!
* If you weren't satisfied, how did the company solve your problem? I did not have any problems

others:I hope they restock some of their outfits

 

* What did you order?
Iple House Ryushin fullset version 1

* When did you order?
August 23rd, 2007

* How was the communication?
Iplehouse responded to all questions I had on their Q&A within 24 hours

* How easy was it to pay?
I did a layaway via Paypal and it was easy for me. But I have ordered many dolls before.

* How long did it take to ship?
The doll shipped 1 week after I finished my layaway. (finished my layaway on October 7th)

* Was the quality appropriate for the price, in your opinion?
The quality of the doll and of the items in the fullset were excellent.

* Did the item look like the sales pictures?
Everything except the eyes. Iplehouse uses Enchanted Eyes in their default pictures, but sends acrylics with the doll.

* Were you satisfied with the product?
Yes and I am in the middle of my third purchase with Iplehouse. I will write a second review for that one.

* If you weren't satisfied, how did the company solve your problem?
I have always been satisfied with Iplehouse. Their customer service and quality are excellent.

 

What did you order?
Boys clothing and Accessories.

When did you order?
I ordered on November 28, 2007.

How was the communication?
Communication was very good.

How easy was it to pay?
Payment was VERY easy. I use paypal and within 12 or so hours the payment had been accepted.

How long did it take to ship?
This was the only real problem I had. I ordered on the 27th of November, my order which only consisted of 1 shirt, 1 pair of pants, 2 belts, 1 necklace, 1 pair of shoes, 1 tie and 1 wig took 20 days to ship. That's only a little over 2 weeks. This is the only thing I might warn other users about. If you want a quick shipment time go with Dollmore, but if you want real quality than stick with Iplehouse. The items I ordered are wonderfully made. The shirt and pants are very well tailored and structured.

Was the quality appropriate for the price, in your opinion?
Very much so. I paid around 160.00 for an order that consisted of 8 items. The items are of exquisit quality. The clothing looks like it was made by a tiny tailor. These items are very high quality and made to last.

Did the item look like the sales pictures?
Yes. Everything looked like the pictures, if not better in person.

Were you satisfied with the product?
I was very satisfied with my products.

If you weren't satisfied, how did the company solve your problem?
As I stated before I was very happy with the products, however I did ask Iplehouse why my order was taking so long, the responded quickly and politely to my question and their answer more than solved my problem.

 

What did you order?
A DS Bernard, wig, and some clothes.

When did you order?
September.

How was the communication?
Fantastic!

How easy was it to pay?
Very. I'm really happy that PayPal was an option.

How long did it take to ship?
Erm, it was about a week I think.

Was the quality appropriate for the price, in your opinion?
Yep. Everything was perfect.

Did the item look like the sales pictures?
Yep. It was all beautiful.

Were you satisfied with the product?
Yep. Very much so. I'll definitely order more things in the future.

 

* What did you order? The louise model With face up,and clothing.
* When did you order? Order was made Dec 4,07
* How was the communication? I've sent a few e-mailes and never recived ANY replys.Maybe because of holidays?
* How easy was it to pay?No but that was pay pals fault.
* How long did it take to ship? Havn't even got the shipping notice.
* Was the quality appropriate for the price, in your opinion? I should think so! THere not easy to make after all! And from what I've seen they do a really good job.

I guess maybe my thoughts don't count because I have not gotten him yet but um...I would like SOME replies to my e-mails..I understand that your busy and all but..PLEAS???

 

* What did you order? NS Lion w/faceup, black shoes
* When did you order? Nov. 26
* How was the communication? Great. If I had a question, they responded very quickly on their Q&A board.
* How easy was it to pay? Simple Paypal!
* How long did it take to ship? I got him on Dec. 24
* Was the quality appropriate for the price, in your opinion? He's perfect
* Did the item look like the sales pictures? Better
* Were you satisfied with the product? 110%
* If you weren't satisfied, how did the company solve your problem? No problems.

 

* What did you order? Iplehouse Soori with face-up and some clothes.
* When did you order? 17th February 2008
* How was the communication? Great, via Q&A board and prompt notifications of order confirmation and shipping.
* How easy was it to pay? Paid by credit card, no problems.
* How long did it take to ship? He was shipped on 28th February (11 days) and arrived to me (in the UK) on 3rd March (4 days) making a total from order to me of 15 days - pretty amazing!
* Was the quality appropriate for the price, in your opinion? The quality is absolutely awesome. He's beautifully made and the attention to detail is great. He came very well packed, too.
* Did the item look like the sales pictures? Better than. The picture doesn't do justice to the face-up.
* Were you satisfied with the product? I love him to bits. Exceeded my expectations.
* If you weren't satisfied, how did the company solve your problem? N/A.

 

* What did you order?
Soom Namu cream white
SD13 Cardigan black
SD13 whitestriped cassic shirt
SD13 backstriped pants
Wig 009 natural black
SD shoes white
16mm pale blue glass eyes
Black tie

* When did you order?
2008-02-29

* How was the communication?
It was pretty good I think. There were some issues with the cardigan being sold out so they e-mailed me this info and wondered if I wanted something else instead. But there seemed to have been a slight mix up because instead of answering my mail back to them they sent the first one again. This was all fixed in a couple of days and my Prince was sent promptly.

* How easy was it to pay?
Paypal easy

* How long did it take to ship?
Took them about a week to ship and about four days for him to get here (a week thanks to him landing in Norway just before the weekend and then getting kidnapped in custom).

* Was the quality appropriate for the price, in your opinion?
Oh definitely yes. I haven't checked out the clothes that closely yet though.

* Did the item look like the sales pictures?
Indeed it does ^^ even better I dare say!

* Were you satisfied with the product?
Dude, of course

* If you weren't satisfied, how did the company solve your problem?
The only problem that happened was about the cardigan, and I swapped that with a polo sweater, a belt and a jewellery instead and there were no mix up what so ever

 

* What did you order?
Hound size clothing and a necklace.

* When did you order?
March 25th, 2008.

* How was the communication?
Great. Got an email saying thanks for placing the order, then another saying my payment went through, then another saying my order had shipped.

* How easy was it to pay?
PayPal~ Really easy.

* How long did it take to ship?
It was SUPER fast. Seriously. I think there was four hours between my payment approval email and my order shipped email. I was completely stunned. And thrilled. I received my stuff on March 29th.

* Was the quality appropriate for the price, in your opinion?
Yup yup!

* Did the item look like the sales pictures?
Yes~

* Were you satisfied with the product?
Yup! The clothes look great on my 70cm DZ boy. The shirt's a little big in the shoulders, but I knew that before buying them.

* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order? Harin (normal skin, general thigh,no faceup), pants, and boots.
* When did you order? March 25th (26th in Korea)
* How was the communication? Good, I asked one question (on a Friday, I think) and got back to me on Monday afternoon (Korean time).
* How easy was it to pay? Easy, paypal.
* How long did it take to ship? 8 days -- Iplehouse sent me an email saying she was delivering on April 4th (Friday). EMS said the plane left on the 8th (Tuesday) and she got to my house on the 10th.
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yep ^_^
* Were you satisfied with the product? Yes, the quality is great (the boots are amazing, I love shoes)
* If you weren't satisfied, how did the company solve your problem? NA

 

* What did you order?
Freezia (with outfit, faceup, normal skin, general thigh), wig, boots, extra carry case

* When did you order?
April 1

* How was the communication?
VERY GOOD. Iplehouse was very easy to talk to via e-mail, took time to answer my questions, and generally replied within a day of my e-mails.

* How easy was it to pay?
Very easy. Iplehouse takes paypal, so I paid via instant transfer. They also take credit cards and wire transfer, I believe. But my payment went through instantly and was cleared the same day.

* How long did it take to ship?
Shipped Thursday, arrived Monday morning. (Or would have if I hadn't been at the grocer when the postman arrived. Actual delivery was Tuesday AM.)

* Was the quality appropriate for the price, in your opinion?
Yes. Freezia is a very lovely doll and I was quite pleased with my purchase. Clothes were well made, and the wigs were very nice. The boots I ordered are very good quality.

* Did the item look like the sales pictures?
Yes. Exactly what I expected.

* Were you satisfied with the product?
Overall, yes. I would definitely purchase from them again.

* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order? Iris (normal skin, mobility thigh,with faceup).
* When did you order? February
* How was the communication? Good, they replied to my questions politely and really fast
* How easy was it to pay? Easy, paypal.
* How long did it take to ship? One month after I ordered. Shippoing took about ten days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes, even more beautiful in person.
* Were you satisfied with the product? Yes, she poses really well and is very expresive
* If you weren't satisfied, how did the company solve your problem? They forgot to send me the wig she was supposed to come with, but they sent it separately by EMS when I told them.

 

* What did you order?Dark Cocori and NS Cocori Western Ver.
* When did you order?14th March 2008
* How was the communication?Brilliant, on the Q&A they replied within 24hrs and sometimes even replied twice in one day
* How easy was it to pay?Easy!! Just used Paypal
* How long did it take to ship?D.C was ready within 4days.But since the NSC faceup artist is a freelancer, they were waiting on her till about the 14thApril.They shipped on 22nd Apr and I got them on 25th Apr
* Was the quality appropriate for the price, in your opinion?Most definately
* Did the item look like the sales pictures?They look even better
* Were you satisfied with the product?Oh soo very!Im even keeping the box.The wigs are soft, the dolls are beautiful,the eyes are lovely and the faceup-O.M.G
* If you weren't satisfied, how did the company solve your problem?No problems what so ever They put up with my constant want of updates,lol!

 

* What did you order? A Messenger Bad, a Printed T, A button up T, and some nice Brown Dress Pants, with a blonde mohair wig.
* When did you order? May 1st. [I think.]
* How was the communication? Very good.
* How easy was it to pay? Simple. [Paypal]
* How long did it take to ship?Probably not even a day.
* Was the quality appropriate for the price, in your opinion? It's better than I could imagine.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very much so. Plus my boy isn't stuck in one outfit now. :]

 

* What did you order?
Tatiana Pierrot

* When did you order?
17th of May

* How was the communication?
I can't say exactly becasue I never found the need to contact them

* How easy was it to pay?
Simple. Paypal.

* How long did it take to ship?
4 Days.

* Was the quality appropriate for the price, in your opinion?
Definitely!

* Did the item look like the sales pictures?
Yep.

* Were you satisfied with the product?
100% ^^ I love her to pieces~

 

* What did you order?
Noctacarna Circus Tania-Pierrot.

* When did you order?
9th May.

* How was the communication?
Didn't need to.

* How easy was it to pay?
Super easy via credit card.

* How long did it take to ship?
She was shipped 17th June so 39 days.

* Was the quality appropriate for the price, in your opinion?
Even better.

* Did the item look like the sales pictures?
Exactly.

* Were you satisfied with the product?
Absolutly 100%.

 

* What did you order?
just a wig

* When did you order?
April 2008

* How was the communication? Good. I did not ask any questions, as I was part of a group order, but our organiser did, and she received prompt responses.

* How long did it take to ship?
Not long! From Iple, to the group organiser to me was less than 3 weeks!

* Was the quality appropriate for the price, in your opinion?
Absolutely! I was thrilled to buy a wig that actually looked like the website photo (versus being mangled upon arrival as I have experienced too many times with other companies). The wig is very soft and luminous.

I will definitely buy from Iplehouse again!

 

* What did you order?
Basic Freezia with basic outfit and faceup (I asked for different eyelashes, and that was no problem),
Girl- skinny Jean (black), Girl-denim pants ( dark gray), Wig - 035 #27+25c (Saddlebrown)

* When did you order?
6. april 2008

* How was the communication?
Very good. My first order with an international company, so I was really scared
The payment guide on their site was a lot of help too

* How easy was it to pay?
Easy! Paypal. First time I used it though, but I went okay ^^

* How long did it take to ship?
It shipped the 24. So that's 20 days

*Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Well, sure. But I checked all the additional pictures I could find of the doll (not a lot though, aren't that many Freezia's around).

* Were you satisfied with the product?
Yes


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* What did you order?
N.Cocori Wester look

* When did you order?
24. april 2008

* How was the communication?
Good. BUT I asked about a basic n.cocori before I ordered, and they said they had no plans in releasing her. So I was really disappointed whey they did! And If I had known I wouldn't have orders the Collection doll.

* How easy was it to pay?
Paypal, easy.

* How long did it take to ship?
Well.. A lot sooner than I thought x] ! About 2 days after I ordered actually.

*Was the quality appropriate for the price, in your opinion?
Well, quite frankly, I thought the wig was awful and the shoes had this tie-thing that is just hard to get to look good.. Also her eyebrows were waaay too light, had to touch them up a bit.
Other that that I did, of course, love a lot of thing about her The hat was awesome, her eyes amazing, and her eyelashes gorgeous. The jewelery was also oh-so pretty.
So overall I was a little disappointed, but not to much

* Did the item look like the sales pictures?
Well, sure. But I know now to look a little closer at things before I buy them. Because all of the things I didn't like I could have seen if I'd just looked a little closer..

* Were you satisfied with the product?
Look above But yeah, sure I was. She's such a pretty doll.

 

What did you order?
messenger bag, black shoes size L, hound jeans jacket, hound shirt, greenblue necktie

When did you order?
2008-06-30

How was the communication?
Excellent!

How easy was it to pay?
Used paypal - easy. ^^

How long did it take to ship?
The same day my payment cleared.

Was the quality appropriate for the price, in your opinion?
Definitely!

Did the item look like the sales pictures?
Yes

Were you satisfied with the product?
I don't think I could be any more satisfied. XD

 

* What did you order?
Gentle Soori with faceup, two wigs, two pairs of pants, two shirts, two sets of eyelashes and a girl's full outfit.

* When did you order?
June 29th

* How was the communication?
Because of how fast the order went, there really was no need for communication.

* How easy was it to pay?
I used the credit card option. Payment went through very quickly and I got a conformation email right away.

* How long did it take to ship?
I got a tracking number two days after I ordered. My doll arrived in the same week! (Ordered on a Sunday, got the doll on Saturday.) I was blown away!!

* Was the quality appropriate for the price, in your opinion?
Yes, he is wonderful, and the clothes are very nice.

* Did the item look like the sales pictures?
Exactly, or even better.

* Were you satisfied with the product?
Extremely!

* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order? IH Ryushin Fullset Version 1
* When did you order? April 9, 2008
* How was the communication? Great.
* How easy was it to pay? By credit card.
* How long did it take to ship? fast. less than a month and less than what they actually predicted.
* Was the quality appropriate for the price, in your opinion? Yes. definitely.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? none

 

* What did you order? Louis: Basic set
* When did you order? Christmas 2007
* How was the communication? The English is a little hard to understand, it can be understood. Fast replies unless they're about to release something new
* How easy was it to pay? Pretty easy
* How long did it take to ship? Two weeks or more
* Was the quality appropriate for the price, in your opinion? To be honest, their logo T-shirts I feel are not super great, but they're not bad. The logo is actually a sticker. I have no clue how to wash the shirt.
* Did the item look like the sales pictures? The Kamang T-shirt logo looked smaller than in the picture.
* Were you satisfied with the product? I was pretty satified
* If you weren't satisfied, how did the company solve your problem? Fast replies and good suggestions for my questions.

 

Just wondering about the service received, etc. :3 I'm planning to order from them in the next three months.

I want to hear everything.

 

I ordered wigs from there, its great i think it's fast as well and i am also going to order
YID girl so... i don' think you will get a problem if u get, they will give u good advice

 

That's good, thanks, I'm looking forward to their service. >w<

 

Check here: http://www.denofangels.com/forums/showthread.php?t=167947

Iplehouse is a very good, very professional company with high quality dolls and doll things. You won't be disappointed

 

Thanks, 8D I should look harder next time.

 

* What did you order? N. Cocori, Western Version, an extra outfit, an extra wig
* When did you order? 1 August, 2008
* How was the communication? Fantastic! The english was a bit off, but easily understood
* How easy was it to pay? Insanely simple, gotta love PayPal
* How long did it take to ship? Here's the kicker... they shipped on 4 August, just THREE DAYS after my order! I got her on 8 August. One week after ordering. One.
* Was the quality appropriate for the price, in your opinion? Without question. She's positively gorgeous.
* Did the item look like the sales pictures? Oh, yes.
* Were you satisfied with the product? And how! My only issue is that her ears weren't pierced as it was stated they would be, but that's an easy enough fix. Everything else is a question of familiarizing myself with the doll.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order?
Iplehouse Tania without a face-up, some clothes and shoes

* When did you order?
July 12th, 2008

* How was the communication?
Great! They answered all my questions on the Q&A board quickly and thoroughly, and when I had shipping problems they sent me an email directly.

* How easy was it to pay?
Very easy; used paypal.

* How long did it take to ship?
My payment cleared on July 21st, and she was shipped out on August 13th. I was supposed to recieve it on the 14th but the post office fudged it up and I recieved her today (August 21st) instead.

* Was the quality appropriate for the price, in your opinion?
Definitely! My Tania has NO flaws at all (none that I can find, at least) and the clothes and shoes are very well made.

* Did the item look like the sales pictures?
Even better She is beautiful!

* Were you satisfied with the product?
Very satisfied! For my first BJD it went smoothly except for the post office trouble.

* If you weren't satisfied, how did the company solve your problem?
N/A

 

* What did you order? I ordered a Silvia Limited Edition Suit Set 2
* When did you order? Approximately the end of July '08
* How was the communication? It was very good; their English is a bit off but it is still easily understood and they are very friendly and responsive.
*How easy was it to pay? Very easy; I used PayPal and they provided all the information I needed to include when I made my payment.
* How long did it take to ship? It took over a month; about a month and two weeks I would say.
* Was the quality appropriate for the price, in your opinion? Yes, the quality and workmanship are excellent.
* Did the item look like the sales pictures? Actually my doll looked even better in real life than in the pictures on the website.
* Were you satisfied with the product? Yes, very satisfied.
* If you weren't satisfied, how did the company solve your problem? n/a

 

* What did you order? Gentle Soo Ri with faceup, default outfit, shoes, wig, glass eyes
* When did you order? September 20
* How was the communication? Very good. They were polite and patient with all my questions and answered within 24 hours (excluding weekends).
* How easy was it to pay? Easy. Paypal.
* How long did it take to ship? About 3 weeks to ship. Then 5 days once he left Iplehouse.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes. (Except the eyes in the photo were high quality glass eyes that Iplehouse does not sell. He came with default random acrylics, but that was stated up front on his info page so I knew it beforehand.)
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order? A mohair wig and boots
* When did you order? Last week
* How was the communication? Never got any.
* How easy was it to pay? They never sent the bill.
* How long did it take to ship? Never was billed so it expired.
* Was the quality appropriate for the price, in your opinion? N/A
* Did the item look like the sales pictures? N/A
* Were you satisfied with the product? N/A
* If you weren't satisfied, how did the company solve your problem?

The company ended up being sold out of the boots I ordered, but instead of telling me that, they just let it slip into auto-cancel and let the bill expire without ever being sent. I was not pleased. I had tried very hard to get in contact with them, but they would not speak with me until after the bill expired and the item was now officially "SOLD OUT."

I will not use Iplehouse again. I find this sneaky and unethical. I am very displeased with the outcome and will have a very hard time finding reason to buy from them again. Their communication is very confusing (Not the language part, how to get in contact with them), and they would not help me in a timely fashion.

 

* What did you order?
Hound pants and a Tshirt for SD
* When did you order?
Oct 10th
* How was the communication?
Good I guess? I never sent an email or asked a question.
* How easy was it to pay?
I used credit card, really easy
* How long did it take to ship?
They shipped on the 13th and arrived on the 18th
* Was the quality appropriate for the price, in your opinion?
Oh yes, I'm in love with the jeans!! I think the Tshirt logo could have been "pasted" with some more love, but not a big problem
* Did the item look like the sales pictures?
Better
* Were you satisfied with the product?
Yes!
* If you weren't satisfied, how did the company solve your problem?
N\A

 

* What did you order? A pair of wigs.
* When did you order? Around 03 October,2008
* How was the communication? I used their automated order form, never corresponded with a real person. Email responders to my order were prompt.
* How easy was it to pay? Very. Paypal took me right through it.
* How long did it take to ship? Not long at all. Had my wigs within 2 weeks, and that was with shipping to the USA.
* Was the quality appropriate for the price, in your opinion? I am still experiencing sticker shock over the costs of shipping for BJD items to the States in general, but it seems par for the course.
* Did the item look like the sales pictures? Yes. The colors were spot-on with what I wanted.
* Were you satisfied with the product? Very. I just ordered 2 more.

 

* What did you order? Two shirts and a belt.
* When did you order? 16th Oct.
* How was the communication? Got an order confirmation email and a shipping notice.
* How easy was it to pay? I used the Dacom eCredit service they provided. It was so easy that I was a bit concerned about my CC security, but everything turned out to be fine (up to now).
* How long did it take to ship? Four days before shipping and then arrived in two days.
* Was the quality appropriate for the price, in your opinion? More or less.
* Did the item look like the sales pictures? Hmm, yes. One shirt is just fabulous, quite detailed with high quality. The other one seems unfinished to me. But when I went back to see their sales pic, I found it was the same as the pic. But since other parts of the shirt are so detailed, it looks a bit odd to have this unbalance.
* Were you satisfied with the product? As stated above.
* If you weren't satisfied, how did the company solve your problem? N/A

 

* What did you order?
I ordered clothes, wigs and also help my friend to order her Iplehouse Louis.

* When did you order?
Clothes and wig ~ 24/3/2008
Iplehouse Louis ~ 6/4/2008

* How was the communication?
Not bad, the replied my message and pretty fast too. ^_^

* How easy was it to pay?
IT was pretty easy to pay. It only take 3 days for them to confirm my friend's doll as I help her to pay using bank transfer and my own clothes order I use Paypal which is more fast. xD

* How long did it take to ship?
My clothes takes within a week ship out, but they made a mistake upon writing my house address wrongly which cause me fail to receive my package and lucky I manage to claim it in the post office. I did made a complain upon this and they already apologies. Then when my next order upon the big doll, it only take a week. Yes, my friend got her boy within 1 week only. We were so surprised and being amazed how fast they could be. xD That makes my friend happy.

* Was the quality appropriate for the price, in your opinion?
For sure yes. I love the wig and clothes a lot. The quality of material are worth and nice too. 3

* Did the item look like the sales pictures?
Just a little color different cause my monitor color but surely yes ^_^

* Were you satisfied with the product?
Yes I am.

* If you weren't satisfied, how did the company solve your problem?
They tried to give their best service for us. So I am satisfied with them. ^_^

 

* What did you order?
Ryushin with default faceup and default outfit.

* When did you order?
November 3, 2008

* How was the communication?
Good - though I never had to communicate directly with them, they did send me emails to confirm my order and when my doll was shipped.

* How easy was it to pay?
Very. I used Paypal; their checkout took me right to Paypal.

* How long did it take to ship?
One week - he shipped November 13. (I was shocked and delighted by how fast it was! A week for a whole doll! With faceup! )

* Was the quality appropriate for the price, in your opinion?
Yes, definitely.

* Did the item look like the sales pictures?
For the most part. His eyebrows were a tiny bit different...a little more tapered in one part (and it's a bit hard to see how thick they make the eyebrows on the website photos, imo), but for the most part it was the same.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

 

I ordered an Iplehouse Mars. ^^ Iplehouse is GREAT! They have such great customer service, and my boy got here in a miraculous two weeks! =O! I am sad I missed the winter event, but oh well. He is made great, and his face up is amazingggg! They did suh a great job. I WILL be buying from them again. Such smooth resin....gah, the best.

 

What did you order? Iplehouse Mars, model body and event head

When did you order? November 14, 2008

How was the communication? Good, questions were answered on the board quickly. They sent me an email with tracking updates in it.

How easy was it to pay? Paypal so easy.

How long did it take to ship? Three weeks

Was the quality appropriate for the price, in your opinion? Yeah, their dolls come in a fancy leather bag, wrapped up like mummies. Extra string and s hooks. I love my new sleeping Ryushin head.

Did the item look like the sales pictures? Yes

Were you satisfied with the product? Very

If you weren't satisfied, how did the company solve your problem? NA

 

* What did you order? a pair of wigs, hound's pants and a pair of boots
* When did you order? January 18th 2009
* Did you order directly from the company, or through a distributor or dealer? directly
* How was the communication? I received a mail of order confirmation, then payment confirmation and finally shipping time.
* How easy was it to pay? very easy (PayPal)
* How long did it take to ship? 2 days and arrived in 4
* Was the quality appropriate for the price, in your opinion? yes
* Did the item look like the sales pictures? definitely just the mohair wig didn't ... it looks ... strange o.O
* Were you satisfied with the product? yes very much
* Would you order from this company again? without hesitating!
* Would you buy this company's products second-hand? the things are very detailed and so beautiful, that maybe second hand ones wouldn't look that bad ... but it depends in what it is I think.

 

* What did you order? JID Tania with faceup, clothes and 2 wigs.
* When did you order? February 04
* Did you order directly from the company, or through a distributor or dealer? Directly from Iple.
* How easy was it to pay? Extremely easy via paypal
* How long did it take to ship? She got here exactly 7 days later!!! All the way to the US!
* Was the quality appropriate for the price, in your opinion? She is perfectly gorgeous and I am in love with her, so yes.
* Did the item look like the sales pictures? Yes, she is exactly as advertised.
* Were you satisfied with the product? Very much so.
* Would you order from this company again? Oh yes.
* Would you buy this company's products second-hand? Yep, yep!

 

* What did you order? EID Akando basic
* When did you order? November 27th 2008 // arrived February 10th 2009
* Did you order directly from the company, or through a distributor or dealer? directly
* How was the communication? Very good! They answered every question at Q&A within 1-2 days and they kindly helped me adding items, faceups,...
* How easy was it to pay? very easy (PayPal)
* How long did it take to ship? about 2 1/2 months (a little slower because I had added faceup after 1 month I had usually placed my order)
* Was the quality appropriate for the price, in your opinion? yes!
* Did the item look like the sales pictures? he looked even better!!
* Were you satisfied with the product? yes!!! absolute!!!
* Would you order from this company again? sure, I would love to!
* Would you buy this company's products second-hand? I prefer to buy new and directly from all companies, but for LE I think I might also buy second-hand

 

* What did you order? JID Tatiana with faceup, nightdress set, Brown Eyed Girl outfit, rainbow skirt outfit, wig, shoes


* When did you order? Jan 13, 2009


* Did you order directly from the company, or through a distributor or dealer? Directly through the company


* How was the communication? Very good. All of my questions posted to the Q&A board were answered the next day.


* How easy was it to pay? I had a bit of trouble paying, but a lot of it was my fault. The first time, I accidentally hit back after sending my order to pay by credit card, and since I was logged out as well, I couldn't pay (as I had lost the credit card payment popup). Iplehouse happily canceled the order for me though, and I got it to work the second time. They don't accept American Express though, so I had a little panic attack before finding out I had a high enough credit limit on my Mastercard after all.


* How long did it take to ship? Just under a month - February 11, 2009. I was hoping she'd ship faster, but considering that I ordered during the holiday rush and had to wait during the Chinese New Year holidays, it makes sense.

The actual shipping process only took THREE DAYS. She arrived on Valentine's Day, just like I had hoped she would.


* Was the quality appropriate for the price, in your opinion? Yes.


* Did the item look like the sales pictures? Yes. My girl is super gorgeous.


* Were you satisfied with the product? For the most part, yes. I only had two problems - with the rainbow outfit's top, and with the socks. The rainbow outfit's top does NOT fit large bust JID very well at all. I can pull it tight and get the clasp to close after a lot of work, but I wouldn't recommend it. Also, I cannot put the rainbow outfit's socks on the doll's feet. Because of the lace at the top, they do not stretch enough to go over her heels. The brown socks from the Brown Eyed Girl outfit stretch, but because of the way they were sewn at the bottom, theres a lot of spare fabric that doesn't stretch all the way. It gets covered by the shoes, but it's a bit annoying.

Those are just minor gripes, however. And really, the only problem is with the pink socks. I can get over the pink top and the brown socks, easy. Overall, I am DELIGHTED to have this girl. She is absolutely beautiful, and I couldn't have asked for a better first doll.


* If you weren't satisfied, how did the company solve your problem? I haven't even mentioned the little problems I have to them, since they're not important enough. :>


* Would you order from this company again? Heck yeah. I'm actually fighting the urge to buy some more of their outfits now.


* Would you buy this company's products second-hand? Sure, why not.

 

* What did you order? JID Brown Eyed Girl outfit

* When did you order? February 9, 2009

* Did you order directly from the company, or through a distributor or dealer? Directly through Iplehouse

* How was the communication? I didn't need to contact them. They did send me a confirmation mail the same day, shipping notice the very next day, also a cute Happy New Year message ^.^

* How easy was it to pay? Really easy! With paypal~

* How long did it take to ship? Not long at all! They shipped it the very next day!

* Was the quality appropriate for the price, in your opinion? Yep.

* Did the item look like the sales pictures? Yes! Gorgeous outfit

* Were you satisfied with the product? Yes.

* If you weren't satisfied, how did the company solve your problem? -

* Would you order from this company again? Yes I would.

* Would you buy this company's products second-hand? Sure.

 

* What did you order?
YID Female Body NS

* When did you order?
Jan 23, 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly

* How was the communication?
They always responded by the next day on the Q&A board and were very polite.

* How easy was it to pay?
extremely easy. I paid with Paypal which was very seamless.

* How long did it take to ship?
Once my doll was completed, she was shipped immediately and I recieved her in a few days!

* Was the quality appropriate for the price, in your opinion?
Considering the seams weren't sanded, I was slightly disappointed in the price compared to what I got, but other than that she has a stunning body and double joints and the resin quality feels so nice. Maybe a little inflated, but worth paying!

* Did the item look like the sales pictures?
I think they could show more pics of the double joints. I actually did not realize the doll was double jointed. Other than that, the pictures are an excellent representation of what you are getting

* Were you satisfied with the product?
hmmm, she was a little floppy. Definitely needs to be restrung and sueded, but tht is part of the responsibility of owning a doll that I accept. I think I won't be satisfied until I get her fixed up, but sueding is not difficult and should remedy my dissatifaction quickly.

* If you weren't satisfied, how did the company solve your problem?
well, it's not really something the company can fix. Maybe they could have strung her better, but she really needs to be sueded.

* Would you order from this company again?
Absolutely!

* Would you buy this company's products second-hand?
I have already bought second hand. I bought the body to go with the limited Harin head and fullset outfit that I purchased from Robyn_in_WA. And I would buy second hand again if I saw anything I wanted on the marketplace.

 

* What did you order?
Swan Lake Freezia set

* When did you order?
February 13th

* Did you order directly from the company, or through a distributor or dealer?
Directly from Iplehouse.

* How was the communication?
I received an order confirmation email when the order was placed, and a shipping confirmation when it was sent out.

* How easy was it to pay?
Super-easy via Paypal.

* How long did it take to ship?
The order shipped within 7 days! After the shipping notice, it arrived within 3 days.

* Was the quality appropriate for the price, in your opinion?
Absolutely. The doll is stunning, and the outfit is to die for.

* Did the item look like the sales pictures?
Even better!

* Were you satisfied with the product?
Very.

* Would you order from this company again?
Absolutely.

* Would you buy this company's products second-hand?
Yes. The clothes and accessories are beautifully made, and the doll is just gorgeous.

 

* What did you order?
Iplehouse Tatiana, a wig and clothes.
* When did you order?
Monday, february 23rd 2009
* Did you order directly from the company, or through a distributor or dealer?
From company.
* How was the communication?
Great! I received an email when I ordered, and when she was shipped.
* How easy was it to pay?
Really easy. Just clicked on the paypal logo and another click and she was payed for. A day after that they received payment.
* How long did it take to ship?
She was shipped on February 27th, and arrived on March 3rd.
* Was the quality appropriate for the price, in your opinion?
I think it's totally worth the price!
* Did the item look like the sales pictures?
The color of the sweater is a little different.
* Were you satisfied with the product?
Yes!
* Would you order from this company again?
If they have something I want, I would.
* Would you buy this company's products second-hand?
Yes.Their products are wonderful, and I especially like the clothes.

 

What did you Order? Evan-Tamer, clothes
When Did you Order? 1/15/09, completed layaway 1/28
Did you order directly from the company? Company
Communication? Wonderful. I had many questions, which I posted on their Q&A. They responded the very next day. I had an issue with one of the clothing items in my order, and they immediately offered a replacement or a refund. Very nice customer service!
How easy was it to pay? Relatively easy, through paypal.
How long did it take to ship? Once they shipped, he arrived in 4 days. (Since he was a limited item, they needed to prepare him, which took about a month or so).
Was the quality appropriate for the price? Yes, definitely! Very lovely items, wonderfully made. I was very impressed.
Did the item look like the sales pictures? Yes. Any color variances were to be expected.
Were you satisfied with the product? If I wasn't, they immediately worked with me to fix that.
Would you order from this company again? Definitely! They're incredibly professional, prompt with replies, and wonderful to deal with.
Would you buy this company's products second-hand? Of course! They offer lovely items.