Featherfall Feedback (ALL)

* What did you order?
Dollheart's clothe

* When did you order?
Jan 10th on a doll meet

* Did you order directly from the company, or through a distributor or dealer?
from an agent...

* How was the communication?
very good~I can even tried it on my boy to see if it fits
apparently...it fits really good~!

* How easy was it to pay?
very easy payment transection

* How long did it take to ship?
I picked up when I left the meet

* Was the quality appropriate for the price, in your opinion?
very appropriate~!! good quality and has no damage~!!!

* Did the item look like the sales pictures?
exactly the same~nothing's missing

* Were you satisfied with the product?
I guess my boy is fully satisfied

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
yes~definately~!!!

* Would you buy this company's products second-hand?
yes~they have good quality products even second-hands

 

Not sure if I should be posting this under Featherfall or Dollzone, truthfully, but oh well.. XD

* What did you order?
I ordered a Dollzone Floy-1, his outfit and shoes, a silver wig and a pair of 16mm red glass eyes, with a Leo BB doll gift.

* When did you order?
The order was sent on December 5th, 2008.

* Did you order directly from the company, or through a distributor or dealer?
Featherfall is the distributor~

* How was the communication?
Communication was wonderful, they answered all my questions, including ones involving what clothes would fit certain dolls, and were completely patient with me, as it was my first time ordering a doll.

* How easy was it to pay?
Paypal makes everything easy~

* How long did it take to ship?
They shipped the doll on the 9th of January, 2008, and arrived on the 13th, which was much sooner than I expected. As an aside, I don't know what standard wait times are for making a doll, or if Featherfall being on Christmas vacation delayed the ship times at all, but either which way the doll came far sooner than I had anticipated.

* Was the quality appropriate for the price, in your opinion?
Definitely.

* Did the item look like the sales pictures?
Yes, I'd dare say my Floy looks even better in person.

* Were you satisfied with the product?
Completely satisfied.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
I definitely would. :3

* Would you buy this company's products second-hand?
No, but that's simply because I don't like buying things second-hand as a personal preference, and has nothing to do with the company.

Additional notes:
When I ordered, the cart charged me 40$ for body blushing.. except, I found out that Dollzone doesn't do body blushing. To remedy this, they offered either store credit or to send the Leo with the face up (I had ordered him without), despite the full face-up costing 60$, instead of 40$, which I thought was very kind of them.

 

* What did you order?
Dollheart Clothing
* When did you order?
Jan 9, 2009
* Did you order directly from the company, or through a distributor or dealer?
>.> Featherfall is a distributor...
* How was the communication?
Great, they sent updates each time the order status changed and confirmed my payment.
* How easy was it to pay?
Very, used paypal directly from their site.
* How long did it take to ship?
I ordered on their shipping day so it was sent out the same day. And the package arrived 6 days later.
* Was the quality appropriate for the price, in your opinion?
Very well, though price was set by DollHeart not Featherfall...
* Did the item look like the sales pictures?
Very much so
* Were you satisfied with the product?
Yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
If they were in good condition, yes.

 

* What did you order?
Resinsoul Dolls Bei and Bao

* When did you order?
The end of november, during their "no naked dollies" free kimono promotion

* Did you order directly from the company, or through a distributor or dealer?
Featherfall is a distributor, so distributor

* How was the communication?
Excellent; they answered all my emails very quickly, and when I placed the order they sent me a response letting me know my dolls would have to be ordered (and what was in stock in case they were a Christmas gift)

* How easy was it to pay?
Extremely easy

* How long did it take to ship?
Less than two months; the package shipped not long after they returned from their holiday break.

* Was the quality appropriate for the price, in your opinion?
Absolutely!

* Did the item look like the sales pictures?
As much as any blank doll looks like a faceupped doll in pictures. The pictures on their site for the Resinsoul dolls are very nice.

* Were you satisfied with the product?
Very

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely; this is my second time ordering from them and I've been pleased both times.

* Would you buy this company's products second-hand?
Yes

 

* What did you order? RS Long and a pair of DZ Boots
* When did you order? 12/13/08
* How was the communication? Fantastic. Any question I have had has been answered within 24 hours. Some within the hour.
* How easy was it to pay? Paypal - It doesn't get much easier
* How long did it take to ship? He arrived from RS on 2/6 and was shipped to me on 2/17. I am still waiting on the DZ boots.
* Was the quality appropriate for the price, in your opinion? Fantastic!
* Did the item look like the sales pictures? Yep
* Were you satisfied with the product? Very
* Would you order from this company again? Planning to.

 

* What did you order?
- Pink, short, wavy DZ wig - w45-008
- Brown DollHeart boots - BT03002
- DZ "Sheep in Wolf's Clothing" outfit

* When did you order?
January 21, 2009

* Did you order directly from the company, or through a distributor or dealer?
Through the Featherfall web site

* How was the communication?
Good.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
Approximately 30 working days (the new year's holiday fell during that time, too).

* Was the quality appropriate for the price, in your opinion?
Yes, very much so.

* Did the item look like the sales pictures?
Even better!

* Were you satisfied with the product?
Yes, 100 per cent.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, I'm part of a GO from them ATM.

* Would you buy this company's products second-hand?
Yes!

 

* What did you order?
Desert Blue - ResinSoul MSD clothes

* When did you order?
6th March 2009

* Did you order directly from the company, or through a distributor or dealer?
Directly from them, they are featherfall clothes after all...

* How was the communication?
It was great. Told me when payment received, when it was shipped, brilliant

* How easy was it to pay?
Quickly through paypal

* How long did it take to ship?
After ten days processing, exactly as they stated

* Was the quality appropriate for the price, in your opinion?
The quality is excellent, well worth it

* Did the item look like the sales pictures?
It does yes :3 Better even, the material is lovely

* Were you satisfied with the product?
Certainly, yes

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
I would do yes

* Would you buy this company's products second-hand?
If they were offered and I wanted them, why not?

 

* What did you order? RS 70 cm male body
* When did you order? 03-02-09
* Did you order directly from the company, or through a distributor or dealer? Featherfall is a dealer
* How was the communication? excellent
* How easy was it to pay? paypal, doesn't get easier
* How long did it take to ship? they shipped the item as soon as it arrived
* Was the quality appropriate for the price, in your opinion? the quality was excellent, the price low
* Did the item look like the sales pictures? it looks better
* Were you satisfied with the product? absolutely
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? yes
* Would you buy this company's products second-hand? probably

 

I've had two 2009 experiences with Featherfall.

In the first, I ordered three sets of Yo-sized clothing, roughly in the beginning of January. Through absolutely no fault of their own, Featherfall was unable to deliver the package until March. This was entirely a result of Dollzone's annual holiday slowdown.

In the second transaction, I purchased an in-stock Little Fee girl. She arrived approximately one week after I paid for her - which is pretty remarkable given that she had to cross the border.
The only issue I have with the transaction is that she was purchased as a gift, and now I want one for ME!!


Featherfall is always a delight to work with.

 

* What did you order?

Resinsoul Jun & Mei
Dollheart outfits
Guessdoll outfits
Dollzone shoes
Featherfall doll hat

* When did you order?

I seem to place an order with Featherfall every 4-6 weeks...

* How was the communication?

Communication is always excellent ~ although they have been having trouble with messages through the Featherfall system I have not had trouble emailing them directly from my own account. If I have a question about size, colour or fit, or just wondering if they are going to carry a particular item of clothing they are always happy to help.

* How easy was it to pay?

Always simple through paypal

* How long did it take to ship?

Unless noted that the item is in stock, the standard wait is what you would expect for pre-orders ~ generally a few weeks. Once the item arrives at their end from the manufacturer they ship it promptly. I've never had any complaints about this and the items are always well packaged.


* Was the quality appropriate for the price, in your opinion?

Yes I believe it is.


* Did the item look like the sales pictures?

Yes they do, mostly better.


* Were you satisfied with the product?

Yes. They stock good products across the board.
* Would you order from this company again?

Yep...seems to be a habit of mine. Love the customer service and the what they carry.

 

* What did you order?
A Dollzone Shoyo with no faceup with the new double jointed body.

* When did you order?
March 20th 2009

* Did you order directly from the company, or through a distributor or dealer?
Through Featherfall

* How was the communication?
Wonderful! They answered my questions right away, sometimes within minutes!

* How easy was it to pay?
Super easy. It's all done through paypal.

* How long did it take to ship?
They shipped her out within 3 days of receiving her from Dollzone

* Was the quality appropriate for the price, in your opinion?
Most certainly! I adore my new girl

* Did the item look like the sales pictures?
Pretty much.

* Were you satisfied with the product?
Yes indeed!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes. I adore Featherfall.

* Would you buy this company's products second-hand?
Yes.

 

* What did you order?
Fukuburo SD size
* When did you order?
Late May
* Did you order directly from the company, or through a distributor or dealer?
ordered directly from their site
* How was the communication?
Very good. They emailed me to ask if I wanted items for an SD boy or girl. Very nice of them to ask. I said a Sd girl, and All the items I got were for my girl.
* How easy was it to pay?
used PP. Very easy
* How long did it take to ship?
Shipped to me in about a week and a half.
* Was the quality appropriate for the price, in your opinion?
Was happily surprised at the items I received. Very nice quality
* Did the item look like the sales pictures?
The sales picture was a box with a bow on it and the package I got didnt look like that But from what I know of the individual items I received, they all looked right.
* Were you satisfied with the product?
extremely
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, this is my 4th order placed with them
* Would you buy this company's products second-hand?
Well they sell a lot of things from a lot of dealers. I doubt I could recognize if anything came from their sales floor. But if I could, I would.

 

* What did you order? A Black/Blue Wig
* When did you order? June 17th
* Did you order directly from the company, or through a distributor or dealer? I ordered from Featherfall
* How was the communication? Pretty good. I got my payment confirmation, but no notice when the item is shipped. I may have mis-read, though.
* How easy was it to pay? Very easy.
* How long did it take to ship? I'm not sure. It arrived June 29th
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? It's longer in the back than I expected, but otherwise yes.
* Were you satisfied with the product? Yes.
* If you weren't satisfied, how did the company solve your problem?
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

* What did you order?
A pukipuki Piki

* When did you order?
June 17th

* Did you order directly from the company, or through a distributor or dealer?
Dealer

* How was the communication?
They usually reply my email within 24 hours however, the reply was not that helpful. They did not give me any tracking no. or tell me what type of shipping method they used when they sent me the email saying the package is out. When i asked them about that, the only reply i got back was "It went to Canada Post". Of course i know it went to Canada Post >.> I think it's better to say you don't know than giving me some useless answer anyways...

* How easy was it to pay?
Paypal

* How long did it take to ship?
In stock item, shipped out the next day

* Was the quality appropriate for the price, in your opinion?
It is the cuttiest thing ever!

* Did the item look like the sales pictures?
Yep

* Were you satisfied with the product?
Very much

* If you weren't satisfied, how did the company solve your problem?
Communication can be approved in my opinion

* Would you order from this company again?
Probablly. The shipping cost is really low

* Would you buy this company's products second-hand?
Depend on the quality

 

* What did you order?
Doll-zone's clothes,wig.eyes, msd head,sd head.

* When did you order?
Feb 2009

* Did you order directly from the company, or through a distributor or dealer?
Dealer
* How was the communication?
Really good comunication. They are polite and answer every question i asked so quick. I am really satisfied.

* How easy was it to pay?
Pay by paypal so it's so easy.

* How long did it take to ship?
I got 2 shiping in my order since i had to waited for long time.
My first shiping i got it after i waited for 3 month(This shipping i got clothes,wig.eyes.etc+mini bb doll(free gift)
Shipping from company in canada to my house in USA took about a week.

My second shippin i got msd head and sd head after i waited abut 4 month.
Shipping from company in canada to my house in USA took about a 9days.

* Was the quality appropriate for the price, in your opinion?
Good. Shipping cheaper than order directly from doll/s company

* Did the item look like the sales pictures?
I looked almost like the picture that i saw.

* Were you satisfied with the product?
I loved everything excepted the SD head that i orderes.

* If you weren't satisfied, how did the company solve your problem?
It's not really a problem so i don't really mind.

* Would you order from this company again?
I will order from Featherfall again.

* Would you buy this company's products second-hand?
If they have.

Little comment
Feather is really good company but I am not satisfied way they packed my stuff. They used bubble but they just stuffed bubble in the box. they did not warp my SD head well. Also my free gift,mini bb that they sent to me with my clothes,eyes,etc. they did not warp it with bubble or did something with it. I was so surprise that those stuff came to me without damage

 

* What did you order?- Little Imp YO SD outfit
* When did you order?- July 7th
* Did you order directly from the company, or through a distributor or dealer?- Dealer
* How was the communication?- Easy. I had a question about the outfit before I ordered it, and they answered my question right away.
* How easy was it to pay?- Very easy.
* How long did it take to ship?- It took three weeks for it to ship, but it stated on the website that the production time was three weeks.
* Was the quality appropriate for the price, in your opinion?- Yes
* Did the item look like the sales pictures?- Yes
* Were you satisfied with the product?- Yes.
* If you weren't satisfied, how did the company solve your problem?- N/A
* Would you order from this company again?- Yes
* Would you buy this company's products second-hand?- Yes

 

* What did you order?
Buddydoll Mars, a Dollheart suit, and 3 pairs of Yo-sized shoes.

* When did you order?
I had Mr. Mars on layaway for a couple of months. The suit and shoes were ordered roughly 2 weeks ago.

* How was the communication?
Excellent, as always

* How easy was it to pay?
Very! Paypal, divided up into 3 payments. Actually, when I ordered the suit and shoes, they cancelled the final payment and sent me a revised invoice for the new total including all 3 items. Combined shipping.

* How long did it take to ship?
They shipped the next day; because it's an international transaction it took about a week for the box to get here.

* Was the quality appropriate for the price, in your opinion?
Of course!

* Did the item look like the sales pictures?
Of course!

* Were you satisfied with the product?
So far, so good! I'm awestruck at first glance, of course, and the quality on the shoes and Dollheart suit are excellent.

* Would you order from this company again?
Of course!

* Would you buy this company's products second-hand?
Yes.

 

* What did you order? Dollheart O-Hanami MSD Fer
* When did you order? August 18, 2009
* Did you order directly from the company, or through a distributor or dealer? Direct from Fairyland
* How was the communication? Really good.
* How easy was it to pay? Easy. I used Paypal.
* How long did it take to ship? It shipped August 19th, and arrived August 21st by Expedited Parcel
* Was the quality appropriate for the price, in your opinion? Hells yes.
* Did the item look like the sales pictures? Yup!
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Of course. And not just because they're BC-based
* Would you buy this company's products second-hand? Yes, though I'd prefer to deal with Featherfall.

 

Following are details of my more-than-satisfactory purchase from Featherfall:

* Product ordered: Fairyland Pukifee Zoe with faceup and sleeping face with faceup

* Date of order: May 15, 2009

* Placed order with Featherfall who is a Canadian on-line retail shop

* Communication: Excellent

* Payment: Easily done

* Wait time for delivery: A little more than 3 months due to long production time at Fairyland

* Item quality: Excellent

* Appearance of product compared to promo photos: Better

* Satisfaction level: Very satisfied - Featherfall included a surprise free exquisite little dress for Zoe,
don't know who made the dress but it's adorable!

* Would definitely order from Featherfall again

 

* What did you order? Mostly shoes from guessdoll and dollzone clothing
* When did you order? Feb 25th, 2009
* Did you order directly from the company, or through a distributor or dealer? Directly through Featherfall
* How was the communication? Good until I had a problem
* How easy was it to pay? Very easy
* How long did it take to ship? Too long, blame was placed on Dollzone for horrendous wait.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Most of it.
* If you weren't satisfied, how did the company solve your problem?

The problem was I had purchased shoes sold as "SD GIRL" shoes, with no measurements placed on the website, I assumed they would fit SD girl. They do not fit SD girl, I have a few types and these shoes fit delf boy feet. I emailed them and they said I should have done research on the shoes. I think they should have had measurements or a warning that they fit large SD girl feet. The only SD girl feet I find that even remotely fit those shoes is AA girls, which I do not have any of. I emailed and told them the problem, and they told me (not so politely) that I should have done my own research...and that they won't help me. I emailed them again about the possibility of them putting measurements up on the pages, and that I was still unhappy with it, and they never got back to me again.
* Would you order from this company again? No
* Would you buy this company's products second-hand? They sell for other people, so this doesn't apply..nothing I bought was a featherfall product

 

* What did you order?
Dollzone Boots (s70-012) and Idoll shoes (70cm Gentleman)
* When did you order?
08/21/2009
* How was the communication?
It was great. They sent me updates every step of the way.
* How easy was it to pay?
Incredibly easy, I used paypal.
* How long did it take to ship?
After the 2 week preorder for the shoes, it took only a week to ship.
* Was the quality appropriate for the price, in your opinion?
I think so. The shoes are in good condition, great quality.
* Did the item look like the sales pictures?
Exactly, if not better than the sales pictures.
* Were you satisfied with the product?
Entirely.
* Would you order from this company again?
Of course. This is actually my second time ordering from them.

 

* What did you order? Resinsoul Mei MSD, clothes, wigs, shoes
* When did you order? July 9, 2009
* Did you order directly from the company, or through a distributor or dealer? through Featherfall, distributor
* How was the communication? Very good...emails were sent at each stage of the order
* How easy was it to pay? very easy
* How long did it take to ship? once the doll was made and received by Featherfall, she arrived within a week. It took about 5 weeks to complete our entire order
* Was the quality appropriate for the price, in your opinion? yes very good quality and good price
* Did the item look like the sales pictures? yes
* Were you satisfied with the product? yes
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? definitely
* Would you buy this company's products second-hand? yes

 

* What did you order? Dollheart Kergnahan set
* When did you order? July 9,2009
* Did you order directly from the company, or through a distributor or dealer? Featherfall is a dist.
* How was the communication? Very good. They let me know updates as soon as they were made and responded promptly to my questions.
* How easy was it to pay? Very, paypal.
* How long did it take to ship? Since it was a Dollheart pre-order, it was a wait, but once Featherfall had it in stock it went from CA to FL in a week.
* Was the quality appropriate for the price, in your opinion? Yes.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very. I even got it to fit my 72 cm Hong! ((thank heavens for tall boots - but otherwise a perfect fit.))
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes.
* Would you buy this company's products second-hand? Wouldn't need to.

 

* What did you order?

A Resinsoul Long body, 70 cm.

* When did you order?

Mid-September, I believe.

* Did you order directly from the company, or through a distributor or dealer?

Featherfall is a distributor/dealer.

* How was the communication?

Excellent

* How easy was it to pay?

As easy as clicking Paypal usually is

* How long did it take to ship?

Approximately six weeks, which was expected as it was a pre-order. Basically, right on time.

* Was the quality appropriate for the price, in your opinion?

Oh absolutely. I'm very impressed with Mr. Resinsoul body except for his string, which is a bit on the wimpy side. A really, really nice body for a very inexpensive price!

* Did the item look like the sales pictures?

Sure did.

* Were you satisfied with the product?

Yes

* If you weren't satisfied, how did the company solve your problem?

N/A

* Would you order from this company again?

Yes indeed.

* Would you buy this company's products second-hand?

Yes - both Resinsoul's and Featherfall's.

 

* What did you order?
2 dolls: ResinSoul White Skin Bei with faceup (27cm) & ResinSoul Blue Skin Jun with face up (44cm)

* When did you order?
Ordered 18 Oct 2009 - Featherfall places orders to companies only twice per month, so inquire about their order dates if you have a strict timeline.

* Did you order directly from the company, or through a distributor or dealer?
Featherfall is a distributor/dealer of ResinSoul dolls.

* How was the communication?
Great. I had a lot of questions before I ordered as well as afterwards and they always replied within 24 hours (except on weekends, which is totally understandable). They notified me when the doll arrived and was ready to be shipped.

* How easy was it to pay?
Extremely easy: PayPal

* How long did it take to ship?
Order arrived at Featherfall on 26 Nov 2009, shipped out on the next day (27 Nov 2009). Order arrived to me on 05 Dec 2009.

* Was the quality appropriate for the price, in your opinion?
Yes, I think all of ResinSoul's dolls are amazingly priced for the quality you receive.

* Did the item look like the sales pictures?
Yes - actually, the dolls in person look much better than the company photos. I was shocked at how much more detail I could see.

* Were you satisfied with the product?
YES.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Absolutely. I ordered during a Free Shipping event, but their standard shipping costs are not too bad either. I am impressed with their handling of this order.

* Would you buy this company's products second-hand?
ResinSoul - yes. I have no personal experience with Featherfall's actual products, so I can't say either way.

 

I have very mixed reviews for Featherfall. They can be really slow sometimes. They have a coupon good until Dec 26, but they wont accept this coupon even tho it is Dec 26 today. They refunded the order entirely over a measly $15, which is just bad business in my book. Never gonna order through them again.

 

* What did you order? shoes & doll heart fer

* When did you order? various

* Did you order directly from the company, or through a distributor or dealer? direct from featherfall

* How was the communication? awesome. i asked about the fer and i was answered right away even though it was close to midnight cst

* How easy was it to pay? paypal - very

* How long did it take to ship? shipped at the next shipping run

* Was the quality appropriate for the price, in your opinion? yes..

* Did the item look like the sales pictures? yes.

* Were you satisfied with the product? very

* If you weren't satisfied, how did the company solve your problem? n/a/

* Would you order from this company again? yes

* Would you buy this company's products second-hand? yes pending quality

 

* What did you order? Dollzone Hid Normal-Skin Yellow.
* When did you order? October 29th
* Did you order directly from the company, or through a distributor or dealer? Featherfall is a distributor.
* How was the communication? Excellent!
* How easy was it to pay? Easy as clicking pay >> damn paypal xD
* How long did it take to ship? From Dollzone to Featherfall to me : 15 days.
* Was the quality appropriate for the price, in your opinion? absolutely!
* Did the item look like the sales pictures? Better
* Were you satisfied with the product? Yes!
* If you weren't satisfied, how did the company solve your problem? No problems.
* Would you order from this company again? Already working on it!
* Would you buy this company's products second-hand? I don't see why not.

 

* What did you order? Guessdoll Blue 'First Date' MSD full outfit and Idoll pink MSD girl shoes
* When did you order? Nov. 15th /09
* Did you order directly from the company, or through a distributor or dealer? Through featherfall
* How was the communication? Very easy, they replied to my every email and tried their hardest to get it all out to me in time for Christmas (it was part of my gift) and sent the shoes when the outfit didn't arrive in time.
* How easy was it to pay? Easy.
* How long did it take to ship? The shoes arrived Dec. 23rd and the outfit arrived the week after (Guessdolls shippment came in late to them)
* Was the quality appropriate for the price, in your opinion? Shoes were great but the longsleeve blue t-shirt with the outfit was sewn horribly on the hem and the sleeves (it looked very messy) everything else was great.
* Did the item look like the sales pictures? For the most part, the scarf was different material, but it's subjective to what the company had.
* Were you satisfied with the product? Almost all of it, yes.
* If you weren't satisfied, how did the company solve your problem? With regards to the shirt, i sent Featherfall pictures to which they told me they would not be stocking Guessdoll anyomore because of various problems and they would send me out another t-shirt they had in stock.
* Would you order from this company again? Yes, they have wonderful customer servie, always want to fix any issue and are very curteous. ^_^ I plan to order a Minifee Karsh sometime in the new year from them, this won't be my last purchase.
* Would you buy this company's products second-hand?Absolutely if there was something I liked.

 

Featherfall

* What did you order?
A tan DZ Cosmo fullset
* When did you order?
The day he became available for order on their site.
* How was the communication?
Excellent as usual.
* How easy was it to pay?
Super easy. I had a 3-month layaway and had merely to respond to the pre-sent invoices as funds were available.
* How long did it take to ship?
Featherfall shipped him the next business day after he arrived. The Fedex Ground snail took some time to crawl over the Rockies, but that's not under Featherfall's control.
* Was the quality appropriate for the price, in your opinion?
Mostly. The doll itself, its faceup, its pants and its boots are great. The wig is a piece of trash. The jacket has a strong chemical smell but again, this is not something in Featherfall's control.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Mostly.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes to both (Featherfall and Dollzone).
* Would you buy this company's products second-hand?
Yes to both!

 

FEATHERFALL

* What did you order?
Island Doll Amy-2 Fullset
Wig and eyes from Dollzone

* When did you order?
December 19th, 2009

* How was the communication?
Wonderful, Featherfall is always super fast in responding to questions and are always honest and straight up if there are any delays.

* How easy was it to pay?
They accept Paypal, so very easy.

* How long did it take to ship?
Due to delays with Dollzone in sending out a wig, they were not able to ship until February 11th, 2010. This is no fault of Featherfall's, and when they did ship it arrived on the 16th, very quickly!

* Was the quality appropriate for the price, in your opinion?
Amy is very cute! For the price she's definitely worth it. Minor nitpick which should be directed at Island Doll and not Featherfall itself is that Amy's apron was a bit too small and it was very hard to get the top snaps to shut.

* Did the item look like the sales pictures?
Yes! No complaints in this area. I really thing she's a lovely doll.

* Were you satisfied with the product?
I'm pretty much satisfied. There was some delays with a Dollzone wig as mentioned earlier.

* If you weren't satisfied, how did the company solve your problem?
As mentioned, a wig from Dollzone was super delayed. Rather than keeping me waiting longer, they offered a refund or to send the wig at a later date. In the end, I settled on switching out the wig for another one that was already in stock instead.

The doll was also sent expediated rather than regular shipping. I don't know if that's normal practice, or if they did it due to the delays, but either way I appreciate it :3

* Would you order from this company again?
Already planning on it~

* Would you buy this company's products second-hand?
Don't like second hand things, which as nothing to do with the company, just personal preference.

 

EATHERFALL

* What did you order?

Dollzone jointed fingers/hands for 65cm doll

* When did you order?
March 16th 2010

* How was the communication?
Very smooth

* How easy was it to pay?
They accept Paypal, so very easy.

* How long did it take to ship?
Shipped within 2 days because they had 1 pair of hands left.

* Was the quality appropriate for the price, in your opinion?
Yes, hands came very well strung.

* Did the item look like the sales pictures?
Yes

* Were you satisfied with the product?

Yes, very satisfied.

I have problems fitting the hands onto the Luts senior delf and Soom Super Gem dolls because hooks from these companies do not seem to fit the wrist joints of the Dollzone hands. Although I have not tried, I am almost certain the hands will fit Volks dolls nicely because Volks dolls come with their own wrist joints, there is no need to use Dollzone wrist joint. We only need to attach the Dollzone jointed hand onto the Volks wrist joint with Volks hooks. Luts and Soom dolls do not have separate risk joints. I think I need to buy Dollzone hooks to make the hands work on these dolls but I could be wrong. I need to experiment further to see if existing Luts and Soom hooks can be used.

* If you weren't satisfied, how did the company solve your problem?
N/A


* Would you order from this company again?
Yes

* Would you buy this company's products second-hand?
Depends. I can be very fussy with 2nd hand dolls. I am not sure if they sell 2nd hand goods.

 

* What did you order?
The IDoll 70cm leather jacket and long black emperor wig
* When did you order?
Late March
* How was the communication?
Wonderful, it always is.
* How easy was it to pay?
Paypal is always easy (sometimes too easy, lol)
* How long did it take to ship?
Once the items were availiable they were shipped immediately from Featherfall and arrived the next week.
* Was the quality appropriate for the price, in your opinion?
Yes, the quality of the jacket is great (it's 70cm sized, but fits my 65cm SDF perfectly!) and the kankelon wig feels absolutely amazing (even better than real hair, if possible!)
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Just one gripe, but it'd be the producer's fault, not Fetaherfall's. The snaps on the sleeves of the leather jacket are very weak and can pop open at any time and very easily. It still feels and looks amazing though.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, I definitely plan to in the future.
* Would you buy this company's products second-hand?
I think so, yes.

 

* What did you order?
WS Fairyland LittleFee Artic Fox Paw Set
* When did you order?
3/10/2010
* How was the communication?
Fantastic!
* How easy was it to pay?
Super easy, paypal. Wonderful.
* How long did it take to ship?
It being a preorder, I had to wait a bit, but they sent it out the day it was recieved, 5/4/2010, and it arrived in Phoenix, AZ from Canada on 5/8/2010. Flew here, I swear.
* Was the quality appropriate for the price, in your opinion?
Of course, it's Fairyland. XD
* Did the item look like the sales pictures?
Better, I think.
* Were you satisfied with the product?
I'm totally stoked. It's perfect for what I needed it for.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, Featherfall kept up wonderful communication, and was awesome. I'll order from them again, most likely.
* Would you buy this company's products second-hand?
Sure, why not? XD

 

* What did you order?
fukuburo for SD
* When did you order?
at the end of May
* How was the communication?
Excellent as usual.
* How easy was it to pay?
Super easy. With paypall
* How long did it take to ship?
I received the week after
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
N/A
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes

 

* What did you order?
A blank DZ Shoyo.

* When did you order?
March 25

* How was the communication?
Very good.

* How easy was it to pay?
It was really simple after I set up paypal.

* How long did it take to ship?
Once they got her they shipped her out the next day and it took about two weeks for her to get to me.

* Was the quality appropriate for the price, in your opinion?
Definitely.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes.

* Would you buy this company's products second-hand?
Yes.

 

I'm delighted to leave some more positive feedback for some of the nicest people on the planet!

* What did you order? Iruhi the Pookah, Mini-sized head with ears and ErsaFlora special eyes.
* When did you order? 6/5/2010
* How was the communication? Excellent
* How easy was it to pay? Paypal is always our friend ... except for the fees
* How long did it take to ship? It was roughly five weeks in construction and transit to Featherfall; was mailed to me within 2 days after they received it (and one of those days was a Sunday).
* Was the quality appropriate for the price, in your opinion? Absolutely! He's flippin' adorable! And the resin is beautiful, no seams, very nicely done.
* Did the item look like the sales pictures? Even better
* Were you satisfied with the product? Absolutely
* If you weren't satisfied, how did the company solve your problem? n/a
* Would you order from this company again? Of course
* Would you buy this company's products second-hand? Absolutely

 

What did you order? Resinsoul "Mei" in coffee skin with a faceup.
When did you order? July 7, 2010
How was the communication? Minimal (entirely automated communications) but I never felt like I was out of the loop.
How easy was it to pay? Paid through paypal invoice, very quick and easy.
How long did it take to ship? She arrived August 16, 2010, less than the indicated 45 days. Shipping from Featherfall to me took four days, including the weekend.
Was the quality appropriate for the price, in your opinion? Absolutely. She was as I expected.
Did the item look like the sales pictures? Identical.
Were you satisfied with the product? I am satisfied, completely. Mei is adorable.
If you weren't satisfied, how did the company solve your problem? N/A.
Would you order from this company again? Yes.
Would you buy this company's products second-hand? Probably, depending on the doll in question.

 

I actually have a huge complaint. I ordered a Dollheart outfit they come in their own boxes. Boxes I like to keep. The outfit was sent without protection of any kind the box was taped up and the stickers were directly placed on the box itself. The boxes condition was pretty bad when it finally arrived at my house. I can't keep the outfit in the box due to it's condition. If you are going to ship out an outfit that's $100+ it should at least have a brown paper wrapping to cover what the product is. Anyone could just take a knife to the box and open it to see what was inside. Thankfully nothing is missing or damaged.

* What did you order? The Devil
* When did you order? May 11, 2010
* How was the communication? Really good, they told me all the details of where my status was.
* How easy was it to pay? Pay pal
* How long did it take to ship? um... September 8, 2010 (Keep in mind this was a pre-order)
* Was the quality appropriate for the price, in your opinion? It's dollheart, the quality is perfect.
* Did the item look like the sales pictures? Absolutely.
* Were you satisfied with the product? I was satisfied with the Outfit yes.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I'm pretty impartial to them at the moment, I'll give them another chance at a later date, probably not with a dollheart outfit though.
* Would you buy this company's products second-hand? Dollheart yes.

Edit: I am very satisfied with the customer service of Featherfall, I'm just not sure why they sent the box the way they did. I'll probably order from them again to see what it's like I might have just gotten one of those odd ball occurrences that doesn't happen often.

 

* What did you order?
An RS body and two DZ wigs

* When did you order?
6 July 2010

* How was the communication?
Excellent

* How easy was it to pay?
Very

* How long did it take to ship?
About 2 months (the wigs were pre-orders).

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes.

* Would you order from this company again?
Yes.

 

• What did you order?
Dollheart March Hare SD/SD13 Girl/Boy
• When did you order?
October 29th 2010
• How was the communication?
Very Good! Featherfall even helped me out
with my payment situation.
• How easy was it to pay?
Very easy.
• How long did it take to ship?
No time. It was sent to featherfall quickly
then sent to me.
• Was the quality appropriate for the price, in your opinion?
Yes.
• Did the item look like the sales pictures?
Exactly
• Were you satisfied with the product?
Very much.
• If you weren't satisfied, how did the company solve your problem?
N/A
• Would you order from this company again?
Yes
• Would you buy this company's products second-hand?
N/A

 

* What did you order?
NS Chicline boy body
* When did you order?
August 19
* How was the communication?
My communication with Feathefall is always excellent. If I forget to mention something in the notes, they will follow up with e-mail. I qualified for a FL promotion and they e-mailed me to make certain of what I wanted.
* How easy was it to pay?
It was very easy to pay. Their cart system is easy to navigate.
* How long did it take to ship?
Featherfall shipped out the body the same day it arrived. It came a few days later.
* Was the quality appropriate for the price, in your opinion?
Fairyland dolls are alway of great quality and worth the price.
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
I am a regular customer, and will continue to place orders with Featherfall.
* Would you buy this company's products second-hand?
Yes to both.

I really want to emphasize Featherfall's excellent Customer Service. In the case of this particular order, the option for just a Chicline body wasn't available at first, but when I asked, they put up the option. When I inquired about some wigs I wanted through Fairyland that wasn't posted on their site, they put in a special cart item for me that I could select. I will continue placing orders with Featherfall. Thanks guys!

Niki P.

 

* What did you order?
DollHeart Crimson Fer
* When did you order?
When it became available for order on their site and I saw it
* How was the communication?
Excellent as usual.
* How easy was it to pay?
Super easy. With paypall.
* How long did it take to ship?
Featherfall shipped as fast as they got it
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
Yes
* Were you satisfied with the product?
yes
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand?
Yes

 

* What did you order?
Resinsoul Yao, lilac resin

* When did you order?
November 26th. 2010

* How was the communication?
Great, they answered any questions quickly and notified me immediately when my order was confirmed & shipped.

* How easy was it to pay?
Very easy - Paypal

* How long did it take to ship?
FF shipped immediately when they received from the company.

* Was the quality appropriate for the price, in your opinion?
yes

* Did the item look like the sales pictures?
yes, better even!

* Were you satisfied with the product?
very, the doll was well packaged

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Already have...and will again, their Iruhi is high on my wishlist.

* Would you buy this company's products second-hand?
sure

 

What did you order?

Two DZ MSD outfits and MSD Shoes(Witch hunter and Mo-2's default outfit + his default shoes)

When did you order?

Tuesday 01 March, 2011

Did you order directly from the company, or through a distributor or dealer?

Order was for Dollzone items through this dealer

How was the communication?

Great! My emails were answered very quickly! The only thing was that the shipping notice email came to me after my items arrived. Not a big deal though. Made it a pleasant surprise

How easy was it to pay?

Very! Used paypal.

How long did it take to ship?

It arrived Tuesday 05 April, 2011

Was the quality appropriate for the price, in your opinion?

Yes. Shipping is a little steep but that is understandable given the circumstances (I have no problem there at all )

Did the item look like the sales pictures?

Yes.

Were you satisfied with the product?

Love them

If you weren't satisfied, how did the company solve your problem?

The only issue I had was with the gift card I had been given as a prize at a charity meet. The code on the card did not register on the system at all. I emailed them and they quickly answered and fixed the problem All emails were extremely prompt and very polite. The problem with the card was not at all their fault, it seemed that in order for the code to be activated it needed a name registered with it but as it was a prize in a contest it hadn't been registered correctly.
I'm glad they were honest with me and dealt with the issue quickly. I couldn't be happier with the outcome!

Would you order from this company again?

I would definitely say yes given how good the dealer is and how well they deal with the customers problems. Sadly the shipping is a little high for international customers. However, should they stock something I can't get anywhere else or have a good promotion I would certainly go back.

Would you buy this company's products second-hand?

Yes.

 

* What did you order? Fairyland Chocopuki Piki Black Cat Tom Fullset
* When did you order? Jan 2011
* Did you order directly from the company? Yes
* How was the communication? Excellent; prompt & friendly
* How easy was it to pay? Extremely
* How long did it take to ship? 3 mos/90 days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Absolutely
* Would you buy this company's products second-hand? Yes

* What did you order? Fairyland Littlefee Flora Basic
* When did you order? Sept 2009
* Did you order directly from the company? Yes
* How was the communication? Excellent; prompt & friendly
* How easy was it to pay? Very happy, paid her off on layaway
* How long did it take to ship? 3 mos/90 days
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Absolutely
* Would you buy this company's products second-hand? Yes

 

* What did you order? Doll-Leaves full set excluding the face up.
* When did you order? June 9 2011
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Excellent. They added Zae to the website when I asked I was interested in ordering her. They sent me notifications when my doll was done etc. They forgot to notify me that they shipped the doll to me. So I had a nice surprise to see the delivery guy. I do like surprises
* How easy was it to pay? Simple =3
* How long did it take to ship? About a month
* Was the quality appropriate for the price, in your opinion? Yes! Ds dolls are amazing in quality for affordable price.
* Did the item look like the sales pictures? Yes minus the face up.
* Were you satisfied with the product? Very!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? I would order from Featherfall again.
* Would you buy this company's products second-hand? Sure.


This is my first time ordering through a dealer. I was nervous at first, but I grew more confident. Excellent communication, and fast response when I asked about Zae. I will be ordering through Featherfall for future dolls.

 

* What did you order? Doll Chateau Bella, full set
* When did you order? Begining of June
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Great! Kept me up to date with my order the whole way through Very happy with their communication
* How easy was it to pay? Very Easy
* How long did it take to ship? 3 months. I was happy with the time it took. I was expecting it to take that long.
* Was the quality appropriate for the price, in your opinion? Yes! Very happy with the quality of the doll and the price paid
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Very satisfied, couldnt be happier!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes
* Would you buy this company's products second-hand? Yes

 

* What did you order? Island Doll Amy head + 14mm Silver Optic Anomalies
* When did you order? Tuesday 24 April, 2012
* Did you order directly from the company, or through a distributor or dealer? Dealer
* How was the communication? Perfect! It was all very simple and straight forward with no problems at all.
* How easy was it to pay? Very. I used PayPal.
* How long did it take to ship? I received the shipping notice on April 29th and I received it today May 2nd. She and her eyes were in stock when I ordered so it was all very quick.
* Was the quality appropriate for the price, in your opinion? Couldn't be happier! The quality/condition everything was great.
* Did the item look like the sales pictures? As close as she could be without a face-up, definately!
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/a
* Would you order from this company again? Certainly.
* Would you buy this company's products second-hand? Well they are a dealer and I have yet to order anything made by them but perhaps if I find something I like.

 

* What did you order?
Clothes, wig.

* When did you order?
2010 and 2012

* Did you order directly from the company, or through a distributor or dealer?
Featherfall

* How was the communication?
Good

* How easy was it to pay?
Easy-- Paypal

* How long did it take to ship?
Had to wait a bit for a pre-order, but shipped quickly after that.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yes

* If you weren't satisfied, how did the company solve your problem?
N/a

* Would you order from this company again?
Yes. But sadly, Featherfall is closing.

* Would you buy this company's products second-hand?Sure.

 

* What did you order? - Dollzone Moon
* When did you order? - Back in November
* Did you order directly from the company, or through a distributor or dealer? - From Featherfall
* How was the communication? - Excellent! I ordered my very first bjd, this DZ Moon, from them. I was concerned after I ordered her and the listing of the doll disappeared. I was unaware at the time they they were shutting down and had such limited stock. So I ended up sending them an email and got a response within a half hour explaining that she was the last doll they had and why.
* How easy was it to pay? - very, used paypal
* How long did it take to ship? - around two weeks
* Was the quality appropriate for the price, in your opinion? - Very good
* Did the item look like the sales pictures? - yes, and even better!
* Were you satisfied with the product? - yes! love her!
* If you weren't satisfied, how did the company solve your problem? -n/a
* Would you order from this company again? - yes, it is so sad that they are shutting down business....
* Would you buy this company's products second-hand? -sure